Training Operations Lead

PURPOSE OF THE ROLE:

The Training Operations Lead is responsible for coordinating and ensuring the smooth, efficient, and cost-effective delivery of ATT's national and international onsite training programmes. The role focuses on operational planning and logistics, including scheduling facilitators and actors, managing travel and venue arrangements, preparing documentation, and coordinating clear communication so each training programme runs smoothly, on time and within budget.

The primary focus will be on European and US programmes, with additional support for UK delivery as required.

KEY RESPONSIBILITIES

Training Operations & Logistics:

• Coordinate the operational planning and logistics for on-site training programmes, liaising closely with facilitators, actors and internal teams.
• Manage schedules, travel and accommodation to ensure training sessions run smoothly, on time and within budget.
• Act as a central point of coordination to ensure all delivery teams have the information and resources they need ahead of each programme.

Budgeting & Administration:

• Track travel and accommodation budgets in partnership with ATT's travel consultant, acting as a main point of contact.
• Support the Finance and Commercial teams with client proposals by researching travel options and accurately estimating event-related costs.
• Produce and issue booking documentation, including travel itineraries, accommodation details and event information.
• Maintain accurate delivery records by inputting information into internal systems (Staff Savvy and Artifax).
• Track and authorise hours for freelance cast and crew working on training deliveries.
• Monitor and record event-related expenses to support cost control and reporting.

Research, Compliance & Planning:

• Research visa requirements and travel regulations for upcoming international deliveries.
• Liaise with venues to confirm arrangements for upcoming training sessions.
• Ensure delivery planning complies with relevant travel, visa and operational requirements.

Cross-Departmental & On-Site Support :

• Attend on-site training deliveries approximately once per month to support delivery teams and maintain strong working relationships.
• Collaborate with other Training Operations Leads to coordinate project activity, lead client meetings where required, and take accurate meeting notes.
• Provide general administrative support to the Delivery team on new projects as needed.
• Participate in an out-of-hours rota to support last-minute operational changes.

Essential Requirements:

• Degree-level qualification or equivalent professional experience relevant to the role or industry.
• At least 2 years' experience in event administration, training coordination, arts administration, live events, or a similar operational role.
• Excellent organisational skills with strong attention to detail.
• Proven experience coordinating travel, accommodation and logistics for teams or events.
• Strong IT and administrative skills, with the ability to quickly learn and adapt to new systems and software.

Desirable Requirements:

• Experience working with large cohorts of freelancers.
• Proficiency in one or more European languages.

Salary Range: £29,500 - £31,500 according to experience

What we offer:

• A supportive and collaborative team environment.
• An opportunity to be part of a fast-growing, unique company.
• Competitive salary commensurate with market rates plus benefits, to include:
• 25 days annual leave + bank holidays
• Enhanced sick pay Enhanced family pay
• Access to Health Cash back plan EAP (Employee assistance programme)
• Discounted Gym membership Bike2Work scheme Death in service cover
• Ongoing learning and development