2nd / 3rd Line Support
Manchester
Up to 36,000 Permanent 35 hours per week
An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations.
This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility.
Key Responsibilities
- Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi)
- Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments
- Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery
- Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues
- Lead, mentor, and performance manage IT Service Desk Analysts
- Ensure security, patching, compliance, and best practice standards
- Drive continuous improvement and infrastructure resilience
Experience Needed
- Background in network and systems infrastructure management
- Proven experience delivering 2nd / 3rd Line support
- Knowledge of Microsoft stack (M365, Azure AD, Windows Server)
- Experience with virtualisation, backup solutions, and endpoint management
- Confident leading and developing IT teams
- Full UK driving licence and access to own vehicle
Package
- Up to 36,000
- 30 days holiday + Bank Holidays
- Christmas office closure
- Local Government Pension Scheme
- Free onsite parking
Enhanced DBS and references required.
Please get in touch as soon as possible as we have interview slots for next week!