Workshop Controller

Looking for an experienced and skilled Vehicle Workshop Controller to join a reputable automotive dealership in Cheltenham, UK. Our client, a well-established multi-franchise approved car dealership, is seeking a dedicated professional to oversee their busy Service Department. This is an excellent opportunity for a results-driven individual seeking long-term career progression within the motor trade.

Key benefits of this Vehicle Workshop Controller role include a negotiable starting salary aligned with experience, a performance-related bonus scheme with on-target earnings around £40,000 per annum, 31 days annual leave with increasing entitlement based on service, comprehensive in-house and manufacturer-approved training, a company pension scheme, and various employee benefits such as life cover, service discounts, free MOTs, healthcare provisions, and online retail discounts.

As a Vehicle Workshop Controller, your primary duties will involve:

• Managing daily workshop operations and supervising a team of 12 to 15 Vehicle Technicians.
• Coordinating workshop activities to ensure efficient use of resources and skilled labour.
• Communicating customer requirements clearly and effectively within the Service Department.
• Monitoring team performance and workshop efficiencies to meet key performance indicators.
• Planning and allocating workflow based on technician skill levels and workload.
• Identifying individual training needs and supporting professional development.
• Liaising between workshop and service reception to keep customers informed on vehicle progress.
• Upholding high workshop standards in compliance with HSO requirements.
• Ensuring adherence to brand service standards and customer satisfaction targets.

The ideal Workshop Controller will possess:

• Proven experience managing or supervising an automotive workshop or a highly skilled Vehicle Service Advisor transitioning into a workshop controlling role.
• Strong communication, interpersonal, and team leadership skills.
• Results-oriented mindset with excellent problem-solving and decision-making abilities.
• Commitment to quality, reliability, and customer satisfaction.
• IT literacy and capability to manage workshop management systems.
• A valid UK driving licence with minimal points.
• Residing in or near Cheltenham, or within a reasonable commuting distance.

This Vehicle Workshop Controller role presents a fantastic opportunity to develop your career in a reputable dealership group known for staff development and employee satisfaction. You will benefit from a supportive working environment, ongoing training, and clear progression pathways within one of the UK s leading automotive brands. To apply, please contact Sarena Abbott at Perfect Placement, who will be happy to discuss this opportunity further and guide you through the application process.

If you have the necessary experience and skills to excel in this role, we encourage you to apply and take the next step in your motor trade career with our client.