Business Systems Senior Officer

• Category: Transformation and Change Management
• Contract type: Permanent
• Working hours: 36 hours per week
• Posted on: 15 January 2026
• Closing date: 8 February 2026
• Location: Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This permanent role has a starting salary of £41,585 per annum, based on a 36 hour working week.

Are you inquisitive, methodical, and passionate about delivering excellent customer service?

Do you enjoy solving problems and helping others make the most of digital tools?

If so, we'd love to hear from you!

We have a great opportunity to join our Business Systems team as a Business Systems Senior Officer.

We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About The Role

Our mission is to provide outstanding support to frontline Adult Social Care (ASC) staff through our core business systems - LAS, Controcc, and Wisdom. We aim to maximise system functionality and develop bespoke solutions that ensure our systems are fit for purpose across multiple teams.

In this varied and rewarding role, you'll split your time between leading our Information Quality Helpdesk and completing specific system development projects. You'll:

• Help frontline staff resolve recording errors and system issues.
• Coach users to build confidence and competence in using our core systems.
• Collaborate on building and testing forms, outputs, and bespoke solutions.
• Support system upgrades by testing new functionality and ensuring readiness for release.
• Promote the importance of data quality and accurate recording across ASC.

This is a fantastic opportunity to make a real impact. You'll play a key role in shaping how ASC uses technology to deliver services, improve data quality, and support staff across the organisation. You'll be part of a supportive team that values innovation, collaboration, and continuous improvement.

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours :

• Deep knowledge of adult social care including operational knowledge of social care systems (ideally Liquid Logic - SystemC) with an understanding of the principles behind social care practice and strong overall IT skills.
• Ability to analyse system usage, produce and interpret reports, monitor data quality, and champion continuous improvement through accurate data.
• Proven ability to plan, lead, and deliver system and process change projects end to end, including system upgrades, user acceptance testing and service improvements.
• Strong written, verbal, and interpersonal skills, with experience leading workshops, influencing stakeholders, and working collaboratively across teams.
• A Solution-focused approach with the ability to work on your own initiative with minimal supervision and make recommendations in complex situations.
• Experience managing and supporting staff, monitoring performance, and contributing as part of a management structure to deliver team objectives.

To apply, we request that you submit a CV and answer the following 4 questions:

• Tell us about a situation where you identified a problem in a business process or system. What steps did you take to resolve it, and what was the outcome?
• Give an example of when you worked with different stakeholders to achieve a goal. How did you build relationships and keep everyone involved?
• This role involves supporting colleagues and service users through system changes and issue resolution. Can you describe a time when you provided excellent customer service in a business systems or data-related context? What was the situation, and how did you ensure a positive outcome?
• Can you describe a time when you supervised or supported others to deliver a piece of work or improve a process? How did you monitor progress, provide guidance, and address any challenges?

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

The job advert closes at 23:59 on 08/02/2026 with interviews planned to follow.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact TrystanAjjane-Jones by e-mail or on MS Teams.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we are committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.