Job Description
Job Title: Housing Assistant
Location: Hybrid working
Contract: Initial 4-5 month contract
Rate: 20- 21 per hour (Umbrella)
We're recruiting a Housing Assistant to join a Housing Association on a short-term contract. This is a varied, fast-paced role supporting neighbourhood services and delivering excellent customer service to residents.
Key responsibilities:
Provide flexible support and deputise for Housing Leads, particularly during absences, including limited on-site attendance and face-to-face meetings with residents and stakeholders.
Resolve resident issues efficiently and to a high standard, covering areas such as tenancy changes, service charges, keys/fobs, successions, mutual exchanges, rehousing queries, parking and garage tenancies, abandoned vehicles, and system updates.
Liaise with contractors and managing agents, raise purchase orders, and chase repairs or service requests through to completion.
Gather resident feedback on services and proactively offer creative solutions where improvements are needed.
Deliver consistently high levels of customer service to residents and external stakeholders.
About you:
Experienced in housing management or a similar customer-focused housing role.
Confident handling a wide range of housing queries with pace and accuracy.
Strong communication skills and a proactive, solution-focused approach.
This is a great opportunity to join a supportive team with flexible hybrid working on a competitive hourly rate.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
