Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
Apr 03, 2026
Full time
Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
Vacancy No 5358 Job Title AREA SALES MANAGER - WORKPLACE FURNITURE Location: NORTH UK PLEASE NOTE: CANDIDATES SHOULD IDEALLY BE BASED WITHIN A REASONABLE COMMUTABLE DISTANCE TO MANCHESTER (45 MIN 1 HOUR MAX) Job Description Are you a high-performing, driven, and ambitious Area Sales Manager looking for a fresh challenge with a forward-thinking, design-led manufacturer? We are partnered with a highly respected and rapidly growing manufacturer of commercial office furniture solutions, known for their commitment to sustainability, circular production, and cutting-edge design. As they continue to expand across the UK, they re looking to strengthen their presence in the North by appointing a talented Area Sales Manager to take full ownership of a high-potential territory from Manchester to Sheffield to Newcastle. This is a standout opportunity to be part of a business that s not just following trends, but setting them, and to directly shape the growth of a bold and future-focused brand in the UK market. The Company Our client is part of a leading European group and has spent decades delivering exceptional workplace furniture solutions across commercial, educational, and hospitality sectors. They have state-of-the-art manufacturing facilities, a growing UK footprint, and a mission to deliver products that combine aesthetics, function, and sustainability. Backed by an agile and collaborative team culture, they offer the tools, support, and freedom for ambitious professionals to thrive, innovate, and make a real impact. Key responsibilities: Take full responsibility for developing business across the North, with a key focus on the Northwest, M62 corridor, Sheffield up to Newcastle. Build, grow, and manage relationships with a wide network of dealers, resellers, interior designers, and architects Drive sales by nurturing leads, managing long-term specification projects, and opening new business channels Deliver engaging product awareness sessions, CPDs, and account reviews to elevate brand understanding and loyalty Attend key industry events, exhibitions, and dealer meetings to strengthen visibility and market presence Work closely with UK and European teams to offer best-in-class service and project support Host key clients at cutting-edge manufacturing sites in Europe Knowledge, Skills and Experience Required ESSENTIAL Strong experience in B2B field sales, ideally in commercial furniture or from interior design-led products or solutions A natural networker and relationship builder who thrives in fast-paced, client-facing environments Proven track record managing dealer relationships, reseller channels, and the A&D community A self-starter with an entrepreneurial mindset, confident working autonomously while collaborating as part of a wider team Skilled in navigating short, medium and long-term project sales, tenders, and detailed client proposals ideally, you ll have an established network in the region, but more importantly, you ll bring passion, energy, and determination to grow Located within 60 minutes of Manchester to access the regional showroom when needed Why this role? Join a business that is reshaping the UK interiors landscape with sustainability, innovation and design at its heart Represent beautiful, high-quality products that you can be genuinely proud to sell Have a real say in how the brand grows and develops in your region, you won t be micromanaged Be supported by a talented and passionate UK & European team who value initiative and reward success SALARY & BENEFITS HIGH BASIC SALARY (up to £55,000 - larger basic available D.O.E) + UNCAPPED COMMISSION STRUCTURE (1.5% of turnover Paid monthly on sales intake) TRAVEL ALLOWANCE / CAR / CAR ALLOWANCE + PENSION + MOBILE + LAPTOP + 22 DAYS HOLIDAY (Growing to 27 Days with service) + STRONG CAREER ADVANCEMENT OPPORTUNITIES SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Oct 07, 2025
Full time
Vacancy No 5358 Job Title AREA SALES MANAGER - WORKPLACE FURNITURE Location: NORTH UK PLEASE NOTE: CANDIDATES SHOULD IDEALLY BE BASED WITHIN A REASONABLE COMMUTABLE DISTANCE TO MANCHESTER (45 MIN 1 HOUR MAX) Job Description Are you a high-performing, driven, and ambitious Area Sales Manager looking for a fresh challenge with a forward-thinking, design-led manufacturer? We are partnered with a highly respected and rapidly growing manufacturer of commercial office furniture solutions, known for their commitment to sustainability, circular production, and cutting-edge design. As they continue to expand across the UK, they re looking to strengthen their presence in the North by appointing a talented Area Sales Manager to take full ownership of a high-potential territory from Manchester to Sheffield to Newcastle. This is a standout opportunity to be part of a business that s not just following trends, but setting them, and to directly shape the growth of a bold and future-focused brand in the UK market. The Company Our client is part of a leading European group and has spent decades delivering exceptional workplace furniture solutions across commercial, educational, and hospitality sectors. They have state-of-the-art manufacturing facilities, a growing UK footprint, and a mission to deliver products that combine aesthetics, function, and sustainability. Backed by an agile and collaborative team culture, they offer the tools, support, and freedom for ambitious professionals to thrive, innovate, and make a real impact. Key responsibilities: Take full responsibility for developing business across the North, with a key focus on the Northwest, M62 corridor, Sheffield up to Newcastle. Build, grow, and manage relationships with a wide network of dealers, resellers, interior designers, and architects Drive sales by nurturing leads, managing long-term specification projects, and opening new business channels Deliver engaging product awareness sessions, CPDs, and account reviews to elevate brand understanding and loyalty Attend key industry events, exhibitions, and dealer meetings to strengthen visibility and market presence Work closely with UK and European teams to offer best-in-class service and project support Host key clients at cutting-edge manufacturing sites in Europe Knowledge, Skills and Experience Required ESSENTIAL Strong experience in B2B field sales, ideally in commercial furniture or from interior design-led products or solutions A natural networker and relationship builder who thrives in fast-paced, client-facing environments Proven track record managing dealer relationships, reseller channels, and the A&D community A self-starter with an entrepreneurial mindset, confident working autonomously while collaborating as part of a wider team Skilled in navigating short, medium and long-term project sales, tenders, and detailed client proposals ideally, you ll have an established network in the region, but more importantly, you ll bring passion, energy, and determination to grow Located within 60 minutes of Manchester to access the regional showroom when needed Why this role? Join a business that is reshaping the UK interiors landscape with sustainability, innovation and design at its heart Represent beautiful, high-quality products that you can be genuinely proud to sell Have a real say in how the brand grows and develops in your region, you won t be micromanaged Be supported by a talented and passionate UK & European team who value initiative and reward success SALARY & BENEFITS HIGH BASIC SALARY (up to £55,000 - larger basic available D.O.E) + UNCAPPED COMMISSION STRUCTURE (1.5% of turnover Paid monthly on sales intake) TRAVEL ALLOWANCE / CAR / CAR ALLOWANCE + PENSION + MOBILE + LAPTOP + 22 DAYS HOLIDAY (Growing to 27 Days with service) + STRONG CAREER ADVANCEMENT OPPORTUNITIES SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Job Title: Audio Visual Development Manager Full Time, Hybrid 1-day WFH Salary: 60,000 - 70,000 We're looking for a commercially driven AV Business Development Manager to join a high-performing team delivering cutting-edge AV and smart building solutions across sectors like property, fit-out, hospitality, and life sciences. You'll lead the sales cycle end-to-end - from spotting new opportunities and building relationships, to shaping intelligent AV solutions that transform modern workplaces. If you thrive on consultative selling, understand AV systems inside-out, and want to work with innovative tech in a fast-paced environment we want to hear from you. Key Responsibilities for the AV Business Development Manager: Build and manage a healthy pipeline, from lead generation through to contract close Act as a trusted advisor - understanding client needs and presenting tailored, future-ready AV solutions Own the full sales cycle - proposals, bids, stakeholder engagement, and negotiation Manage partner/vendor relationships to ensure the right solutions are delivered at the right price Key Skills for the AV Business Development Manager: Proven track record in AV/Smart Tech sales Deep technical knowledge (Crestron, Q-SYS, Zoom Rooms, IPTV & more) Experience across sectors: real estate, hospitality, fit outs Consultative mindset with a drive to win and deliver value If this exciting role interests you, please apply as directed!
Oct 07, 2025
Full time
Job Title: Audio Visual Development Manager Full Time, Hybrid 1-day WFH Salary: 60,000 - 70,000 We're looking for a commercially driven AV Business Development Manager to join a high-performing team delivering cutting-edge AV and smart building solutions across sectors like property, fit-out, hospitality, and life sciences. You'll lead the sales cycle end-to-end - from spotting new opportunities and building relationships, to shaping intelligent AV solutions that transform modern workplaces. If you thrive on consultative selling, understand AV systems inside-out, and want to work with innovative tech in a fast-paced environment we want to hear from you. Key Responsibilities for the AV Business Development Manager: Build and manage a healthy pipeline, from lead generation through to contract close Act as a trusted advisor - understanding client needs and presenting tailored, future-ready AV solutions Own the full sales cycle - proposals, bids, stakeholder engagement, and negotiation Manage partner/vendor relationships to ensure the right solutions are delivered at the right price Key Skills for the AV Business Development Manager: Proven track record in AV/Smart Tech sales Deep technical knowledge (Crestron, Q-SYS, Zoom Rooms, IPTV & more) Experience across sectors: real estate, hospitality, fit outs Consultative mindset with a drive to win and deliver value If this exciting role interests you, please apply as directed!
Assistant Store Manager - Heathrow Terminal 4 - 40 Hrs - London Join the Fortnum & Mason Heathrow - T4 Team! Join our beautiful Heathrow Terminal 4 pop up store till Jan 2027, the perfect place to pick up a taste of home, or a little gift to take away. We offer the best of Fortnum's food, drink and gifts to our international travellers - from our iconic hampers to our popular range of teas, preserves and confectionery, there is something for everyone. Fortnum & Mason are looking for an exceptional Assistant Store Manager to join our unique Heathrow - T4 pop store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Deputy Store and Store Manager, our Assistant Store Manager will lead and inspire to provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI's are reached through both individual excellence and teamwork. All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff meal scheme 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party subject to terms and conditions What You'll Do: Drive High-Volume Sales : We're seeking a commercially focused leader with a strong track record of increasing sales in busy retail settings. Lead & Develop Large Teams : Proven ability to manage and grow high-performing teams, bringing out the best in people through coaching and leadership. Deliver Exceptional Service : Join a business that proudly offers loose-leaf teas and distinctive coffees-your passion for service will help elevate the customer experience. Ensure Operational Standards : Confidently manage hygiene protocols and audit compliance to maintain excellence across all areas. What We're Looking For: Experience in a fast paced environment in a similar role Proven ability to deliver excellent customer service A friendly warm approach with great people skills Flexibility to work various shifts, including weekends, early shifts and late finishes Outstanding communication skills This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Oct 06, 2025
Full time
Assistant Store Manager - Heathrow Terminal 4 - 40 Hrs - London Join the Fortnum & Mason Heathrow - T4 Team! Join our beautiful Heathrow Terminal 4 pop up store till Jan 2027, the perfect place to pick up a taste of home, or a little gift to take away. We offer the best of Fortnum's food, drink and gifts to our international travellers - from our iconic hampers to our popular range of teas, preserves and confectionery, there is something for everyone. Fortnum & Mason are looking for an exceptional Assistant Store Manager to join our unique Heathrow - T4 pop store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Deputy Store and Store Manager, our Assistant Store Manager will lead and inspire to provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI's are reached through both individual excellence and teamwork. All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff meal scheme 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party subject to terms and conditions What You'll Do: Drive High-Volume Sales : We're seeking a commercially focused leader with a strong track record of increasing sales in busy retail settings. Lead & Develop Large Teams : Proven ability to manage and grow high-performing teams, bringing out the best in people through coaching and leadership. Deliver Exceptional Service : Join a business that proudly offers loose-leaf teas and distinctive coffees-your passion for service will help elevate the customer experience. Ensure Operational Standards : Confidently manage hygiene protocols and audit compliance to maintain excellence across all areas. What We're Looking For: Experience in a fast paced environment in a similar role Proven ability to deliver excellent customer service A friendly warm approach with great people skills Flexibility to work various shifts, including weekends, early shifts and late finishes Outstanding communication skills This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Into food, drink, hotels? Fancy engaging with the best and most interesting restaurants, bars, pubs, hotels and venues across the UK? An exciting opportunity for a self-motivated and results driven Graduate Business Development Executive to join a market-leading media company specialising in digital marketing & booking solutions for the hospitality and restaurant scene. We're looking for talented people who share our enthusiasm for digital marketing and this fun and lively industry. We strive to create a happy and fulfilling work environment where our employees can excel and succeed in a fun, fast-moving, digital media environment. Role Info: Graduate Business Development Exec London £27,000 - £30,000 Basic Plus £35,000 - £42,000 OTE Plus Benefits Package Product / Service: The UK's leading guide to find and book restaurants, bars, venues and events. Facts & Figures: We are the market-leading independent restaurant commentator, with reviews of over 13,000 London and UK restaurants, venues and bars. The value of restaurant reservations through our business is estimated to exceed £150m a year. Your Skills: Self-motivated, confident, commercial and results driven with excellent communication skills and an interest in developing good sales skills. Retail or Hospitality experience. Customer focused. Skills Level. Junior / Graduate 0-2 years experience. Ideally 1-2 years. About Us: For almost 30 years, we have been the market-leading independent restaurant commentator, with up-to-date reviews of over 13,000 London and UK restaurants and bars, written by a team of independent critics with the aid of comments from thousands of restaurant customers. Our market-leading website helps people find the right restaurants and venues for their events while at the same time giving restaurants, bars, pubs or other venues the opportunity to promote themselves with various digital marketing tools. We also publish our Top 100 Restaurants in the UK and London awards. Key Responsibilities: + Sourcing new client prospects and their decision makers + Selling digital marketing services to restaurants, pubs, bars, 4 and 5 Star hotels and other venues such as museums, football clubs etc. + Presenting and selling digital marketing solutions within the main channels Restaurants/Bars, Private and Group Dining, Events and Parties, Weddings and Christmas + Presenting and selling our new Reward scheme which using the latest FinTech cardlinking technology approved by Visa, Mastercard and Amex + Educating clients to understand the features and benefits of the product + Nurturing existing customers and driving upselling initiatives + Creating proposals based on client requirements and data insights About You: Required: + Self-motivated, confident, commercial and results driven + Good written and oral communication skills + Good organisational skills and time management + Confidence to communicate and present at all levels + Highly coachable and eager to learn and grow in your career + Eligibility to work in the UK without restrictions Training You Will Receive: + How to present, sell and the psychology of selling + How to negotiate and close deals + SEO and digital marketing + Background knowledge of the hospitality industry + CRM systems and account management + Content management systems What's on Offer: + Competitive salary and regular progression opportunities + 25 days holiday + bank holidays + Monthly office socials (From axe throwing to Champagne tasting) + An extra day off for your birthday (with an obligatory caterpillar cake waiting for you on your return to office) + Cycle to work scheme + Healthy snacks in the office + EMI share options Interested? Apply here for a fast-track path to the Hiring Manager! Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Executive, Sales Development Representative, Sales Executive, Internal Sales, New Business Development, Account Manager, Lead Generation, Sales Executive, Business Development Representative, Restaurant Booking, Restaurant Review, Hospitality Marketing, Graduate Sales, Junior Sales Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Sep 22, 2025
Full time
Into food, drink, hotels? Fancy engaging with the best and most interesting restaurants, bars, pubs, hotels and venues across the UK? An exciting opportunity for a self-motivated and results driven Graduate Business Development Executive to join a market-leading media company specialising in digital marketing & booking solutions for the hospitality and restaurant scene. We're looking for talented people who share our enthusiasm for digital marketing and this fun and lively industry. We strive to create a happy and fulfilling work environment where our employees can excel and succeed in a fun, fast-moving, digital media environment. Role Info: Graduate Business Development Exec London £27,000 - £30,000 Basic Plus £35,000 - £42,000 OTE Plus Benefits Package Product / Service: The UK's leading guide to find and book restaurants, bars, venues and events. Facts & Figures: We are the market-leading independent restaurant commentator, with reviews of over 13,000 London and UK restaurants, venues and bars. The value of restaurant reservations through our business is estimated to exceed £150m a year. Your Skills: Self-motivated, confident, commercial and results driven with excellent communication skills and an interest in developing good sales skills. Retail or Hospitality experience. Customer focused. Skills Level. Junior / Graduate 0-2 years experience. Ideally 1-2 years. About Us: For almost 30 years, we have been the market-leading independent restaurant commentator, with up-to-date reviews of over 13,000 London and UK restaurants and bars, written by a team of independent critics with the aid of comments from thousands of restaurant customers. Our market-leading website helps people find the right restaurants and venues for their events while at the same time giving restaurants, bars, pubs or other venues the opportunity to promote themselves with various digital marketing tools. We also publish our Top 100 Restaurants in the UK and London awards. Key Responsibilities: + Sourcing new client prospects and their decision makers + Selling digital marketing services to restaurants, pubs, bars, 4 and 5 Star hotels and other venues such as museums, football clubs etc. + Presenting and selling digital marketing solutions within the main channels Restaurants/Bars, Private and Group Dining, Events and Parties, Weddings and Christmas + Presenting and selling our new Reward scheme which using the latest FinTech cardlinking technology approved by Visa, Mastercard and Amex + Educating clients to understand the features and benefits of the product + Nurturing existing customers and driving upselling initiatives + Creating proposals based on client requirements and data insights About You: Required: + Self-motivated, confident, commercial and results driven + Good written and oral communication skills + Good organisational skills and time management + Confidence to communicate and present at all levels + Highly coachable and eager to learn and grow in your career + Eligibility to work in the UK without restrictions Training You Will Receive: + How to present, sell and the psychology of selling + How to negotiate and close deals + SEO and digital marketing + Background knowledge of the hospitality industry + CRM systems and account management + Content management systems What's on Offer: + Competitive salary and regular progression opportunities + 25 days holiday + bank holidays + Monthly office socials (From axe throwing to Champagne tasting) + An extra day off for your birthday (with an obligatory caterpillar cake waiting for you on your return to office) + Cycle to work scheme + Healthy snacks in the office + EMI share options Interested? Apply here for a fast-track path to the Hiring Manager! Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Executive, Sales Development Representative, Sales Executive, Internal Sales, New Business Development, Account Manager, Lead Generation, Sales Executive, Business Development Representative, Restaurant Booking, Restaurant Review, Hospitality Marketing, Graduate Sales, Junior Sales Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
