Senior Learning and Development Adviser

Passionate about learning and inspiring others? This is your chance to lead innovative training solutions and empower teams to deliver outstanding customer experiences.

About the Role

We're looking for a passionate and experienced Senior Learning & Development Adviser to join our People & Development team. In this role, you'll play a key part in embedding a learning culture across Business Stream, ensuring colleagues have the skills and knowledge to deliver exceptional customer service.

You'll work closely with stakeholders to identify development needs and design, coordinate, and implement effective learning interventions. Acting as a trusted adviser, you'll guide managers and teams to achieve their goals while championing continuous improvement and innovation in training delivery.

What You'll Do

• Conduct training needs analysis and design targeted learning solutions.
• Facilitate engaging classroom and virtual training sessions.
• Keep induction programmes up to date and ensure smooth onboarding for new colleagues.
• Develop evaluation methods and report on ROI for all training activities.
• Build strong relationships with internal teams and external partners.
• Provide post-training support and coaching to embed learning.

What We're Looking For

• A genuine passion for learning and development.
• Strong coaching skills and excellent communication abilities.
• Experience delivering classroom training and designing learning materials.
• Knowledge of customer systems and the water industry (or similar).
• Ability to manage multiple priorities and work flexibly as part of a team.
• Skilled in Microsoft tools and confident creating professional presentations.

Desirable:

• Training or coaching qualification.
• Experience working with Microsoft Dynamics and delivering training on this functionality.
• Knowledge of the full training cycle and ROI evaluation.

What's in it for you?

You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Salary up to £40,000 DOE
• Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.
• 20% annual bonus potential
• Attractive pension plan
• 31 days annual leave and six bank holidays.
• Subsidised restaurant and free gym membership
• Employee discounts

Why we're the right fit

We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.

Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We're looking to welcome exceptional people into our fantastic team, so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The deadline for all applications is 5pm on Friday 13 February 2026.

A Disability Confident Committed employer

If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.