We're recruiting a Senior Complaints Resolution Officer to join a busy Housing Hub, playing a pivotal role in delivering an effective complaints, enquiries and compliments service across housing services. This is a senior operational role focused on resolving complex housing complaints, preventing escalation, driving learning from outcomes and supporting service improvement. The role will also provide supervision to Complaints Resolution Officers and act as a key escalation point within the service. The Role Deliver an effective complaints, enquiries and compliments management service, ensuring service standards and performance targets are met. Respond to housing complaints and Members' enquiries in line with Council policies and procedures, preventing unnecessary escalation. Manage and monitor complex, multi-service housing complaints and specialist investigations through to resolution. Act as the first point of escalation for Complaints Resolution Officers. Provide line management and supervision for up to two Complaints Resolution Officers, subject to operational need. Delegate and manage Stage One complaints, Members' enquiries and Cabinet enquiries. Carry out specialist investigations into complex housing complaints and coordinate robust written responses. Quality assure complaint investigations and responses, providing coaching and support to officers. Coordinate and monitor responses to Members' enquiries to ensure timely and effective resolution. Track follow-up actions and remedial works to completion, liaising with contractors and internal services. Facilitate and coordinate compensation payments where appropriate. Contribute to performance reporting and promote learning from complaints to support continuous service improvement. Provide information and responses relating to FOI requests, Ombudsman cases and Subject Access Requests. Build and maintain effective working relationships with residents, Members, managers, contractors and external partners. Act as contract lead for designated stakeholders, chairing regular meetings and monitoring complaint resolution progress. Support and deliver training for new and existing staff on complaints processes, procedures and systems. Motivate and engage the Complaints Resolution Team alongside the Complaints Resolution Manager. Provide cover for the Complaints Resolution Manager when required. Maintain accurate case records using housing and complaints management systems. Key Requirements Experience working within the social housing sector. Proven experience handling housing complaints and dispute resolution within a diverse community setting. Experience managing complex caseloads and multi-service investigations. Sound understanding and practical application of the Housing Ombudsman Complaint Handling Code. Experience maintaining accurate records and using case management databases. Ability to lead, supervise and motivate staff. Strong organisational skills with the ability to manage competing priorities. Excellent written and verbal communication skills. Ability to present information clearly, accurately and professionally. Strong negotiation and stakeholder management skills. Proficiency in Microsoft Word, Excel, Outlook and Teams. Commitment to continuous professional development. Subject to a DBS check. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for similar housing complaints, customer resolution and complaints management roles across all levels, UK-wide, and would be happy to speak with you confidentially. Even if you are currently settled in a role, we welcome conversations with Complaints Officers, Senior Complaints Officers and Housing Customer Services professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 04, 2026
Contractor
We're recruiting a Senior Complaints Resolution Officer to join a busy Housing Hub, playing a pivotal role in delivering an effective complaints, enquiries and compliments service across housing services. This is a senior operational role focused on resolving complex housing complaints, preventing escalation, driving learning from outcomes and supporting service improvement. The role will also provide supervision to Complaints Resolution Officers and act as a key escalation point within the service. The Role Deliver an effective complaints, enquiries and compliments management service, ensuring service standards and performance targets are met. Respond to housing complaints and Members' enquiries in line with Council policies and procedures, preventing unnecessary escalation. Manage and monitor complex, multi-service housing complaints and specialist investigations through to resolution. Act as the first point of escalation for Complaints Resolution Officers. Provide line management and supervision for up to two Complaints Resolution Officers, subject to operational need. Delegate and manage Stage One complaints, Members' enquiries and Cabinet enquiries. Carry out specialist investigations into complex housing complaints and coordinate robust written responses. Quality assure complaint investigations and responses, providing coaching and support to officers. Coordinate and monitor responses to Members' enquiries to ensure timely and effective resolution. Track follow-up actions and remedial works to completion, liaising with contractors and internal services. Facilitate and coordinate compensation payments where appropriate. Contribute to performance reporting and promote learning from complaints to support continuous service improvement. Provide information and responses relating to FOI requests, Ombudsman cases and Subject Access Requests. Build and maintain effective working relationships with residents, Members, managers, contractors and external partners. Act as contract lead for designated stakeholders, chairing regular meetings and monitoring complaint resolution progress. Support and deliver training for new and existing staff on complaints processes, procedures and systems. Motivate and engage the Complaints Resolution Team alongside the Complaints Resolution Manager. Provide cover for the Complaints Resolution Manager when required. Maintain accurate case records using housing and complaints management systems. Key Requirements Experience working within the social housing sector. Proven experience handling housing complaints and dispute resolution within a diverse community setting. Experience managing complex caseloads and multi-service investigations. Sound understanding and practical application of the Housing Ombudsman Complaint Handling Code. Experience maintaining accurate records and using case management databases. Ability to lead, supervise and motivate staff. Strong organisational skills with the ability to manage competing priorities. Excellent written and verbal communication skills. Ability to present information clearly, accurately and professionally. Strong negotiation and stakeholder management skills. Proficiency in Microsoft Word, Excel, Outlook and Teams. Commitment to continuous professional development. Subject to a DBS check. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for similar housing complaints, customer resolution and complaints management roles across all levels, UK-wide, and would be happy to speak with you confidentially. Even if you are currently settled in a role, we welcome conversations with Complaints Officers, Senior Complaints Officers and Housing Customer Services professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Senior or Principal Infrastructure Drainage Engineer My client is an international multi-disciplinary consulting company who's expertise and capabilities cover Buildings, Highways & Transportation, Land Development, Civil Structures, Asset Management, and Water and Environment. They are now looking for either a Senior or Principal Infrastructure Drainage Engineer to join their team in Manchester. Main Purpose of the Job You will be part of a hardworking and growing team of Transport & Infrastructure Engineers and Consultants. You will be expected to work with our other offices across the country as part of a wider, National team to help drive successful delivery of projects and enforce their core business values. The company works on projects across the country with the wider Transport & Infrastructure team and currently have a diverse portfolio of projects ranging from: Various Local Authority framework commissions Active Travel commissions Infrastructure development work including S278, S38 and S104 A variety of mixed-use residential development projects Flood risk assessments Technical and construction assurance As part of your role, you may assume responsibility of lead consultant for your discipline contribution to multidisciplinary projects, including liaison with client and establishing/agreeing the brief, delivering the specified work, undertaking contract administration, final account assessment and post contract completion assessment/as-built analysis if required. You may perform complex technical or professional work activities and assure delivery to meet client requirements. The ability to make plans, schedules and monitor work to meet deadlines and other requirements is also an essential part of the role. Additionally, you will be expected to provide directions to junior members of the team to support their development and achieve competent delivery. Carry out work within own discipline area collaborating with others as required for assigned projects as delegated by the Project Manager. Main Duties and Responsibilities Implement project requirements to fully meet the client specification in accordance with relevant standards Collate project information, liaise and engage in clients and third parties as required Supervise site-based projects as required Lead project delivery & supervise and delegate to more junior members of staff and others as required Check / approve own and other staff work, including third party design proposals Integrate successfully into an established team and drive the team culture Experience Significant experience in drainage design and management of projects to time, cost and quality Excellent working knowledge of software such as Microdrainage, Causeway Flow, AutoCAD Proven experience in drainage design, construction, and supervision Detailed knowledge of highway design standards, construction practices, asset management, and relevant legislation Demonstrate a good understanding of Health and Safety including CDM responsibilities. Undertake day to day management and leadership of project design including overseeing designs produced by consultants and managing input from other disciplines Demonstrate knowledge and experience of developing design solutions to traffic/local road problems such as Alignment, Drainage, Pavement, Road Restraint System, Road Signs & Markings. Excellent interpersonal, written and verbal communication skills. Client liaison and management Use of Common Data Environments & BIM levels & strategy Horizontal & Vertical alignment design in AutoCAD & Civils 3D Singing & Lining designs to TSRGD Pavement & Footway designs Drainage design
Feb 04, 2026
Full time
Senior or Principal Infrastructure Drainage Engineer My client is an international multi-disciplinary consulting company who's expertise and capabilities cover Buildings, Highways & Transportation, Land Development, Civil Structures, Asset Management, and Water and Environment. They are now looking for either a Senior or Principal Infrastructure Drainage Engineer to join their team in Manchester. Main Purpose of the Job You will be part of a hardworking and growing team of Transport & Infrastructure Engineers and Consultants. You will be expected to work with our other offices across the country as part of a wider, National team to help drive successful delivery of projects and enforce their core business values. The company works on projects across the country with the wider Transport & Infrastructure team and currently have a diverse portfolio of projects ranging from: Various Local Authority framework commissions Active Travel commissions Infrastructure development work including S278, S38 and S104 A variety of mixed-use residential development projects Flood risk assessments Technical and construction assurance As part of your role, you may assume responsibility of lead consultant for your discipline contribution to multidisciplinary projects, including liaison with client and establishing/agreeing the brief, delivering the specified work, undertaking contract administration, final account assessment and post contract completion assessment/as-built analysis if required. You may perform complex technical or professional work activities and assure delivery to meet client requirements. The ability to make plans, schedules and monitor work to meet deadlines and other requirements is also an essential part of the role. Additionally, you will be expected to provide directions to junior members of the team to support their development and achieve competent delivery. Carry out work within own discipline area collaborating with others as required for assigned projects as delegated by the Project Manager. Main Duties and Responsibilities Implement project requirements to fully meet the client specification in accordance with relevant standards Collate project information, liaise and engage in clients and third parties as required Supervise site-based projects as required Lead project delivery & supervise and delegate to more junior members of staff and others as required Check / approve own and other staff work, including third party design proposals Integrate successfully into an established team and drive the team culture Experience Significant experience in drainage design and management of projects to time, cost and quality Excellent working knowledge of software such as Microdrainage, Causeway Flow, AutoCAD Proven experience in drainage design, construction, and supervision Detailed knowledge of highway design standards, construction practices, asset management, and relevant legislation Demonstrate a good understanding of Health and Safety including CDM responsibilities. Undertake day to day management and leadership of project design including overseeing designs produced by consultants and managing input from other disciplines Demonstrate knowledge and experience of developing design solutions to traffic/local road problems such as Alignment, Drainage, Pavement, Road Restraint System, Road Signs & Markings. Excellent interpersonal, written and verbal communication skills. Client liaison and management Use of Common Data Environments & BIM levels & strategy Horizontal & Vertical alignment design in AutoCAD & Civils 3D Singing & Lining designs to TSRGD Pavement & Footway designs Drainage design
Description: Position: Deputy Care Manager Location: Mablethorpe, UK Type: Permanent, Full-time Salary: 35,000 - 40,000 per annum Our elderly care home in Mablethorpe is seeking a highly skilled and experienced Deputy Care Manager to join our dedicated team. As a deputy care manager, you will play a crucial role in ensuring the smooth operation of our care home and providing the highest quality of care to our residents. Key Responsibilities: Assist the care home manager in the day-to-day running of the care homeOversee and manage the care staff, ensuring they adhere to all policies and proceduresMonitor and maintain the care home's compliance with all regulatory requirementsConduct regular audits and assessments to ensure the quality of care is maintainedCreate and implement care plans for each resident, ensuring their individual needs are metCommunicate effectively with residents, their families, and healthcare professionalsHandle any complaints or concerns in a timely and professional mannerAssist with recruitment, training, and development of care staffManage the care home's budget and resources effectively Requirements: Minimum of 3 years experience in a senior care role, preferably in an elderly care homeKnowledge of current legislation and regulations related to elderly careStrong leadership and management skillsExcellent communication and interpersonal skillsAbility to work well under pressure and handle multiple tasks simultaneouslyNVQ Level 5 in Health and Social Care or equivalent qualificationA compassionate and caring natureFlexible and able to work weekends and evenings when requiredMust have a valid UK driving license We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about providing exceptional care to the elderly and have the required skills and experience, we would love to hear from you. Please apply with your CV and a cover letter explaining why you are the ideal candidate for this role.
Feb 04, 2026
Full time
Description: Position: Deputy Care Manager Location: Mablethorpe, UK Type: Permanent, Full-time Salary: 35,000 - 40,000 per annum Our elderly care home in Mablethorpe is seeking a highly skilled and experienced Deputy Care Manager to join our dedicated team. As a deputy care manager, you will play a crucial role in ensuring the smooth operation of our care home and providing the highest quality of care to our residents. Key Responsibilities: Assist the care home manager in the day-to-day running of the care homeOversee and manage the care staff, ensuring they adhere to all policies and proceduresMonitor and maintain the care home's compliance with all regulatory requirementsConduct regular audits and assessments to ensure the quality of care is maintainedCreate and implement care plans for each resident, ensuring their individual needs are metCommunicate effectively with residents, their families, and healthcare professionalsHandle any complaints or concerns in a timely and professional mannerAssist with recruitment, training, and development of care staffManage the care home's budget and resources effectively Requirements: Minimum of 3 years experience in a senior care role, preferably in an elderly care homeKnowledge of current legislation and regulations related to elderly careStrong leadership and management skillsExcellent communication and interpersonal skillsAbility to work well under pressure and handle multiple tasks simultaneouslyNVQ Level 5 in Health and Social Care or equivalent qualificationA compassionate and caring natureFlexible and able to work weekends and evenings when requiredMust have a valid UK driving license We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about providing exceptional care to the elderly and have the required skills and experience, we would love to hear from you. Please apply with your CV and a cover letter explaining why you are the ideal candidate for this role.
NEW VACANCY! (SN7291) ESTIMATOR / BUYER - SIGNAGE WEST SUSSEX Monday to Friday / 9am to 5pm Open (Depending on experience) + 23 days holiday plus Bank Holidays + Pension + Death in Service Our client is a well-established and growing Signs & graphics specialist in the South of England the company has a national client base of end users supplying internal and external signage. The company has a complete design & installation service. With the ability to take on large and complex orders and supply successfully, customer retention is high. Responsibilities would include: Estimating: Prepare accurate cost estimates and quotations for signage, retail, and hospitality fit-out projects using MIS system. Analyse drawings, specifications, and project briefs to determine materials, labour, and subcontract requirements. Liaise with clients, designers, and project managers to clarify project scope and provide cost guidance. Contribute to tender submissions, value engineering exercises, and pre-contract negotiations. Monitor project budgets and track estimated vs actual costs to support financial accuracy. Buying / Procurement: Source, obtain, and evaluate subcontractor and supplier quotations, ensuring competitive pricing, quality, and timely delivery. Build and maintain strong relationships with suppliers and subcontractors. Raise purchase orders, manage procurement schedules, and ensure materials arrive on time for production and installation. Maintain up-to-date knowledge of material costs, supply chain trends, lead times, and alternative sourcing options. Support installation and project teams by ensuring materials and services align with practical and technical requirements. To apply please email your CV
Feb 04, 2026
Full time
NEW VACANCY! (SN7291) ESTIMATOR / BUYER - SIGNAGE WEST SUSSEX Monday to Friday / 9am to 5pm Open (Depending on experience) + 23 days holiday plus Bank Holidays + Pension + Death in Service Our client is a well-established and growing Signs & graphics specialist in the South of England the company has a national client base of end users supplying internal and external signage. The company has a complete design & installation service. With the ability to take on large and complex orders and supply successfully, customer retention is high. Responsibilities would include: Estimating: Prepare accurate cost estimates and quotations for signage, retail, and hospitality fit-out projects using MIS system. Analyse drawings, specifications, and project briefs to determine materials, labour, and subcontract requirements. Liaise with clients, designers, and project managers to clarify project scope and provide cost guidance. Contribute to tender submissions, value engineering exercises, and pre-contract negotiations. Monitor project budgets and track estimated vs actual costs to support financial accuracy. Buying / Procurement: Source, obtain, and evaluate subcontractor and supplier quotations, ensuring competitive pricing, quality, and timely delivery. Build and maintain strong relationships with suppliers and subcontractors. Raise purchase orders, manage procurement schedules, and ensure materials arrive on time for production and installation. Maintain up-to-date knowledge of material costs, supply chain trends, lead times, and alternative sourcing options. Support installation and project teams by ensuring materials and services align with practical and technical requirements. To apply please email your CV
Area Practice Manager - Adults Location: Dorset- covering Weymouth region Lead,Inspire, Make a Difference. We're looking for an experienced Area Practice Manager to lead and develop a high performing adult social care team in Dorset. This is a non case holding leadership role where you'll drive quality, performance, and innovation to help people live independently and achieve positive outcomes. What you'll do: Lead and manage a team of professionals. Ensure effective, person centred assessments and support planning. Promote integrated working with health, community, and voluntary partners. Manage resources and demand to deliver high-quality, strengths-based services. Champion safeguarding and continuous professional development. To set and monitor team and individual performance standards and expectation To ensure delivery of effective person-centred assessments, support plans and outcomes which promote independence and control for service users and carers including the promotion of direct payments where appropriate To provide regular performance monitoring reports to the Locality/Specialist Manager on service and quality issues To deputise at meetings for the Locality/Specialist Manager as required Required experience: Proven leadership and team management experience in adult social care. Strong understanding of the Care Act and safeguarding responsibilities. Ability to manage performance, resources, and service delivery effectively. Skilled in partnership working and service development. Professional qualification in Social Work or relevant health/social care discipline. What we offer: Competitive salary and benefits. Opportunities for professional growth and development. A chance to shape services that truly make a difference. Apply now and help us build a stronger, healthier Dorset. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Feb 04, 2026
Contractor
Area Practice Manager - Adults Location: Dorset- covering Weymouth region Lead,Inspire, Make a Difference. We're looking for an experienced Area Practice Manager to lead and develop a high performing adult social care team in Dorset. This is a non case holding leadership role where you'll drive quality, performance, and innovation to help people live independently and achieve positive outcomes. What you'll do: Lead and manage a team of professionals. Ensure effective, person centred assessments and support planning. Promote integrated working with health, community, and voluntary partners. Manage resources and demand to deliver high-quality, strengths-based services. Champion safeguarding and continuous professional development. To set and monitor team and individual performance standards and expectation To ensure delivery of effective person-centred assessments, support plans and outcomes which promote independence and control for service users and carers including the promotion of direct payments where appropriate To provide regular performance monitoring reports to the Locality/Specialist Manager on service and quality issues To deputise at meetings for the Locality/Specialist Manager as required Required experience: Proven leadership and team management experience in adult social care. Strong understanding of the Care Act and safeguarding responsibilities. Ability to manage performance, resources, and service delivery effectively. Skilled in partnership working and service development. Professional qualification in Social Work or relevant health/social care discipline. What we offer: Competitive salary and benefits. Opportunities for professional growth and development. A chance to shape services that truly make a difference. Apply now and help us build a stronger, healthier Dorset. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Accounting & Financial Reporting Manager or Assistant Manager Theale, Berkshire Competitive, DOE + Bonus Permanent, Full-Time We are delighted to be partnering with a growing boutique accounting and financial reporting firm located near Reading, currently seeking an Accounting & Financial Reporting Manager. This position is perfect for someone who enjoys the technical challenge and variety of audit-related work but is now looking for greater flexibility, improved work-life balance, and an opportunity to contribute to the future of a fast-growing business. The firm's team of specialists tackles a wide range of complex issues for clients across financial reporting, modelling, and financial operations. Their client portfolio includes fast-growing private equity-backed businesses, listed companies, and large multinational groups-all with highly complex financial environments. They work collaboratively with clients, acting as an extension of their finance teams during critical periods. About the Role You will work on diverse and challenging client projects, such as share-based payment accounting, preparing listed company accounts, rebuilding consolidations, and acquisition accounting. You'll have the opportunity to lead projects for a varied and expanding client base. As a line manager to trainee accountants, you will actively support their professional development. This role offers significant autonomy, so we're looking for individuals who take initiative, seek continuous improvement, and are committed to their own professional growth. For the full job description, please contact us. Reporting To: Business Directors Qualification : ACA, ACCA, or CIMA qualified Knowledge & Experience Strong practical experience with IFRS & UK GAAP reporting frameworks Proven ability to manage client projects from planning to completion Track record of building and maintaining strong relationships internally and externally Experience coaching and delegating to junior team members Confidence in producing high-quality technical documentation Skilled in writing technical papers and reports, and presenting findings to clients Salary & Benefits Competitive, DOE + Bonus 27 days holiday plus bank holidays Death in service benefit (4x salary) Employer pension contributions matching up to 6% Participation in discretionary bonus scheme Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 04, 2026
Full time
Accounting & Financial Reporting Manager or Assistant Manager Theale, Berkshire Competitive, DOE + Bonus Permanent, Full-Time We are delighted to be partnering with a growing boutique accounting and financial reporting firm located near Reading, currently seeking an Accounting & Financial Reporting Manager. This position is perfect for someone who enjoys the technical challenge and variety of audit-related work but is now looking for greater flexibility, improved work-life balance, and an opportunity to contribute to the future of a fast-growing business. The firm's team of specialists tackles a wide range of complex issues for clients across financial reporting, modelling, and financial operations. Their client portfolio includes fast-growing private equity-backed businesses, listed companies, and large multinational groups-all with highly complex financial environments. They work collaboratively with clients, acting as an extension of their finance teams during critical periods. About the Role You will work on diverse and challenging client projects, such as share-based payment accounting, preparing listed company accounts, rebuilding consolidations, and acquisition accounting. You'll have the opportunity to lead projects for a varied and expanding client base. As a line manager to trainee accountants, you will actively support their professional development. This role offers significant autonomy, so we're looking for individuals who take initiative, seek continuous improvement, and are committed to their own professional growth. For the full job description, please contact us. Reporting To: Business Directors Qualification : ACA, ACCA, or CIMA qualified Knowledge & Experience Strong practical experience with IFRS & UK GAAP reporting frameworks Proven ability to manage client projects from planning to completion Track record of building and maintaining strong relationships internally and externally Experience coaching and delegating to junior team members Confidence in producing high-quality technical documentation Skilled in writing technical papers and reports, and presenting findings to clients Salary & Benefits Competitive, DOE + Bonus 27 days holiday plus bank holidays Death in service benefit (4x salary) Employer pension contributions matching up to 6% Participation in discretionary bonus scheme Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Field Marketing Specialist Salary: up to 45k 12month FTC - remote role Are you drawn to the energy of a fast-moving tech environment where your efforts make a tangible impact on business performance? Grafton Recruitment is delighted to be partnering with a dynamic and fast-growing technology company seeking an experienced Field Marketing Specialist to join their team on a 12 month contract basis. As a Field Marketing Specialist you will play a key role in supporting regional marketing initiatives and driving engagement across target markets. THE ROLE: Some of your responsibilities as a Field Marketing Specialist: Assist Regional Field Marketing Managers in delivering efficient, scalable campaigns and event. Maintain accurate calendars for marketing activities and field programmes. Draft tailored communications to promote regional marketing efforts, both internally and externally. Create promotional assets for social media to amplify reach across partners, customers, and employees. Manage the flow of leads from field events into marketing automation platforms and liaise with sales teams to maximise pipeline development and conversion. Build and quality-check landing pages for regional marketing campaigns. Coordinate task management in collaboration with wider marketing teams. Keep internal tracking documents up to date and share progress with regional and senior stakeholders. THE CANDIDATE: Minimum 3 years' experience working in a fast-paced, collaborative setting within enterprise technology or software. Proven ability to manage multiple projects and priorities simultaneously. Excellent communication and interpersonal skills, with confidence engaging internal and external stakeholders. Strong expertise in event management. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.
Feb 04, 2026
Contractor
Field Marketing Specialist Salary: up to 45k 12month FTC - remote role Are you drawn to the energy of a fast-moving tech environment where your efforts make a tangible impact on business performance? Grafton Recruitment is delighted to be partnering with a dynamic and fast-growing technology company seeking an experienced Field Marketing Specialist to join their team on a 12 month contract basis. As a Field Marketing Specialist you will play a key role in supporting regional marketing initiatives and driving engagement across target markets. THE ROLE: Some of your responsibilities as a Field Marketing Specialist: Assist Regional Field Marketing Managers in delivering efficient, scalable campaigns and event. Maintain accurate calendars for marketing activities and field programmes. Draft tailored communications to promote regional marketing efforts, both internally and externally. Create promotional assets for social media to amplify reach across partners, customers, and employees. Manage the flow of leads from field events into marketing automation platforms and liaise with sales teams to maximise pipeline development and conversion. Build and quality-check landing pages for regional marketing campaigns. Coordinate task management in collaboration with wider marketing teams. Keep internal tracking documents up to date and share progress with regional and senior stakeholders. THE CANDIDATE: Minimum 3 years' experience working in a fast-paced, collaborative setting within enterprise technology or software. Proven ability to manage multiple projects and priorities simultaneously. Excellent communication and interpersonal skills, with confidence engaging internal and external stakeholders. Strong expertise in event management. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.
Temp - Perm HGV Technician, Perm after 12 weeks Airdrie Nights £22ph We are seeking an experienced and reliable HGV Technician to join our team on a temp-to-perm basis . In this role, you will be responsible for the maintenance, servicing, and repair of heavy goods vehicles to ensure they operate safely and efficiently. The successful candidate will transition to a permanent position following a successful temporary period. Key Responsibilities Carry out routine maintenance, inspections, and servicing on HGVs in line with DVSA standards. Diagnose mechanical, electrical, and hydraulic faults using appropriate diagnostic tools. Complete repairs on engines, transmissions, brakes, suspension, and other vehicle systems. Conduct MOT preparations and safety checks. Ensure all work is completed accurately and documented using job cards or digital systems. Maintain a clean, safe working environment, adhering to all health & safety policies. Work independently and as part of a team to ensure fleet uptime and service quality. Communicate effectively with supervisors, drivers, and fleet managers regarding repair progress. Requirements NVQ Level 3 in Heavy Vehicle Maintenance & Repair (or equivalent). Proven experience as an HGV Technician/Mechanic. Strong diagnostic and problem-solving skills. Understanding of DVSA standards and compliance requirements. Ability to work to tight deadlines while maintaining high-quality workmanship. Full UK driving licence (HGV licence beneficial but not essential). Own tools preferred. What We Offer Competitive hourly rate with weekly pay during the temporary period. Opportunity for a permanent contract based on performance. Overtime opportunities. Training and career progression once permanent. Supportive and professional working environment.
Feb 04, 2026
Full time
Temp - Perm HGV Technician, Perm after 12 weeks Airdrie Nights £22ph We are seeking an experienced and reliable HGV Technician to join our team on a temp-to-perm basis . In this role, you will be responsible for the maintenance, servicing, and repair of heavy goods vehicles to ensure they operate safely and efficiently. The successful candidate will transition to a permanent position following a successful temporary period. Key Responsibilities Carry out routine maintenance, inspections, and servicing on HGVs in line with DVSA standards. Diagnose mechanical, electrical, and hydraulic faults using appropriate diagnostic tools. Complete repairs on engines, transmissions, brakes, suspension, and other vehicle systems. Conduct MOT preparations and safety checks. Ensure all work is completed accurately and documented using job cards or digital systems. Maintain a clean, safe working environment, adhering to all health & safety policies. Work independently and as part of a team to ensure fleet uptime and service quality. Communicate effectively with supervisors, drivers, and fleet managers regarding repair progress. Requirements NVQ Level 3 in Heavy Vehicle Maintenance & Repair (or equivalent). Proven experience as an HGV Technician/Mechanic. Strong diagnostic and problem-solving skills. Understanding of DVSA standards and compliance requirements. Ability to work to tight deadlines while maintaining high-quality workmanship. Full UK driving licence (HGV licence beneficial but not essential). Own tools preferred. What We Offer Competitive hourly rate with weekly pay during the temporary period. Opportunity for a permanent contract based on performance. Overtime opportunities. Training and career progression once permanent. Supportive and professional working environment.
Account Executive POS & Print Production £26,000 Benefits West Yorkshire Full-Time Permanent - Monday Friday, 37.5 hours We are currently recruiting for an Account Executive to join a well-established, award-winning specialist manufacturer of printed POS solutions . This business is highly respected in the industry and works with an impressive portfolio of blue-chip retailers and household-name brands, delivering high-quality, end-to-end printed POS solutions. As an Account Executive , you ll be a key part of the Client Services team , supporting the Account Manager on a high-profile retail account. The role sits within a busy print production environment and requires strong organisation, clear communication, a genuine customer-first mindset and a willingness to learn. Key Responsibilities You ll support the Account Manager by: Estimating job costs, analysing materials, labour, overheads, and profitability Managing client communication and providing clear updates on changes and progress Processing work tickets and quotations accurately and efficiently Collaborating closely with internal teams to meet deadlines and quality standards Liaising with Purchasing to order bespoke materials Managing projects and workflows, particularly in the Account Manager s absence Liaising with external suppliers to obtain quotes and coordinate jobs Building strong working relationships across departments and with the client Preparing spreadsheets and reports to support job and project tracking What We re Looking For Strong attention to detail and excellent communication skills Ability to manage records, processes, and project information accurately A proactive, solution-focused mindset Confident using Microsoft Excel An interest in print and/or POS production environments This is a fantastic opportunity for someone looking to build or further develop a career in client services within a printed POS production environment. Prior experience of working in a customer service role and exposure to screen, lithographic, or large-format digital printing is highly beneficial. As well as a positive attitude, great attention to detail, and a willingness to learn. If you re looking to grow your career within a respected POS and print manufacturer and want exposure to major retail brands, I d love to hear from you. Ref: (phone number removed)WY
Feb 04, 2026
Full time
Account Executive POS & Print Production £26,000 Benefits West Yorkshire Full-Time Permanent - Monday Friday, 37.5 hours We are currently recruiting for an Account Executive to join a well-established, award-winning specialist manufacturer of printed POS solutions . This business is highly respected in the industry and works with an impressive portfolio of blue-chip retailers and household-name brands, delivering high-quality, end-to-end printed POS solutions. As an Account Executive , you ll be a key part of the Client Services team , supporting the Account Manager on a high-profile retail account. The role sits within a busy print production environment and requires strong organisation, clear communication, a genuine customer-first mindset and a willingness to learn. Key Responsibilities You ll support the Account Manager by: Estimating job costs, analysing materials, labour, overheads, and profitability Managing client communication and providing clear updates on changes and progress Processing work tickets and quotations accurately and efficiently Collaborating closely with internal teams to meet deadlines and quality standards Liaising with Purchasing to order bespoke materials Managing projects and workflows, particularly in the Account Manager s absence Liaising with external suppliers to obtain quotes and coordinate jobs Building strong working relationships across departments and with the client Preparing spreadsheets and reports to support job and project tracking What We re Looking For Strong attention to detail and excellent communication skills Ability to manage records, processes, and project information accurately A proactive, solution-focused mindset Confident using Microsoft Excel An interest in print and/or POS production environments This is a fantastic opportunity for someone looking to build or further develop a career in client services within a printed POS production environment. Prior experience of working in a customer service role and exposure to screen, lithographic, or large-format digital printing is highly beneficial. As well as a positive attitude, great attention to detail, and a willingness to learn. If you re looking to grow your career within a respected POS and print manufacturer and want exposure to major retail brands, I d love to hear from you. Ref: (phone number removed)WY
Damp & Mould Surveyor Location: South West London Contract: Permanent Salary: 40,000 - 46,000 per annum Role Purpose: We are seeking an experienced and detail-oriented Damp & Mould Surveyor to join our team and provide specialist surveying expertise for a social housing provider in South West London. The successful candidate will play a key role in addressing legal disrepair claims and managing damp and mould issues within our housing stock. You will be responsible for diagnosing damp and mould problems, providing expert reports for legal cases, and ensuring compliance with relevant legislation. This includes the preparation of Scott schedules, overseeing remedial actions, and ensuring the timely and effective resolution of issues. Key Responsibilities: Damp and Mould Diagnosis: Carry out detailed assessments of properties to identify damp and mould issues, providing clear and expert reports. Legal Reporting: Prepare compliant reports for legal disputes, including the preparation of Scott schedules. Ensure reports are accurate, detailed, and submitted within agreed timeframes. Remedial Action: Provide advice and support on necessary remedial actions, and work closely with contractors and internal teams to ensure swift and compliant resolutions. Compliance: Ensure that all work meets legal requirements, particularly around housing law, health and safety regulations, and the Pre-Action Protocol for disrepair claims. Customer-Focused Service: Ensure tenants and end users receive high-quality housing services and that issues are resolved in a timely and effective manner. Collaboration: Work closely with legal teams, housing managers, and contractors to support fair and efficient outcomes for tenants and landlords. Reporting and Documentation: Maintain accurate records of all surveys, reports, and case progress, ensuring all documentation is in line with legal and procedural requirements. Key Skills and Experience: Proven Experience: Previous experience in a damp and mould surveyor role within the social housing sector or similar environments. Technical Expertise: Strong knowledge of damp and mould diagnosis and the ability to provide detailed, compliant reports for legal purposes. Legal Awareness: Familiarity with housing disrepair law, the Pre-Action Protocol, and legal processes associated with damp and mould claims. Problem Solving: Ability to assess complex situations, diagnose issues, and implement practical, effective solutions. Communication: Excellent written and verbal communication skills, with the ability to engage with tenants, legal teams, contractors, and other stakeholders professionally. Organisational Skills: Strong ability to manage multiple cases simultaneously and work to tight deadlines Why Join Us? Competitive salary Permanent, full-time role with opportunities for career development. Be part of a supportive team working to make a tangible difference in the lives of tenants.
Feb 04, 2026
Full time
Damp & Mould Surveyor Location: South West London Contract: Permanent Salary: 40,000 - 46,000 per annum Role Purpose: We are seeking an experienced and detail-oriented Damp & Mould Surveyor to join our team and provide specialist surveying expertise for a social housing provider in South West London. The successful candidate will play a key role in addressing legal disrepair claims and managing damp and mould issues within our housing stock. You will be responsible for diagnosing damp and mould problems, providing expert reports for legal cases, and ensuring compliance with relevant legislation. This includes the preparation of Scott schedules, overseeing remedial actions, and ensuring the timely and effective resolution of issues. Key Responsibilities: Damp and Mould Diagnosis: Carry out detailed assessments of properties to identify damp and mould issues, providing clear and expert reports. Legal Reporting: Prepare compliant reports for legal disputes, including the preparation of Scott schedules. Ensure reports are accurate, detailed, and submitted within agreed timeframes. Remedial Action: Provide advice and support on necessary remedial actions, and work closely with contractors and internal teams to ensure swift and compliant resolutions. Compliance: Ensure that all work meets legal requirements, particularly around housing law, health and safety regulations, and the Pre-Action Protocol for disrepair claims. Customer-Focused Service: Ensure tenants and end users receive high-quality housing services and that issues are resolved in a timely and effective manner. Collaboration: Work closely with legal teams, housing managers, and contractors to support fair and efficient outcomes for tenants and landlords. Reporting and Documentation: Maintain accurate records of all surveys, reports, and case progress, ensuring all documentation is in line with legal and procedural requirements. Key Skills and Experience: Proven Experience: Previous experience in a damp and mould surveyor role within the social housing sector or similar environments. Technical Expertise: Strong knowledge of damp and mould diagnosis and the ability to provide detailed, compliant reports for legal purposes. Legal Awareness: Familiarity with housing disrepair law, the Pre-Action Protocol, and legal processes associated with damp and mould claims. Problem Solving: Ability to assess complex situations, diagnose issues, and implement practical, effective solutions. Communication: Excellent written and verbal communication skills, with the ability to engage with tenants, legal teams, contractors, and other stakeholders professionally. Organisational Skills: Strong ability to manage multiple cases simultaneously and work to tight deadlines Why Join Us? Competitive salary Permanent, full-time role with opportunities for career development. Be part of a supportive team working to make a tangible difference in the lives of tenants.
A premium private healthcare clinic based on Harley Street, delivering exceptional clinical care as well as highly professional patient experience, are seeking an experienced Reception Manager (Patient Services) to lead front-of-house operations and ensure the highest standards of service, efficiency and professionalism. This is a permanent role, full-time, all on site, and it pays up to £38k depending on experience. The Reception Manager Role Reporting to the Senior Leadership Team, you will be responsible for the day-to-day management of the Front of House function. You will oversee patient services from first contact to check-out, coordinate complex clinician diaries, support smooth clinic flow, and lead a high-performing team in a fast-paced, high-end healthcare environment. This is a hands-on leadership role requiring excellent organisational skills, attention to detail, and the ability to remain calm and solutions-focused under pressure. Reception Manager Key Responsibilities Patient Experience & Front of House Leadership -Lead by example at reception, delivering a warm, professional and discreet welcome -Ensure a calm, organised and premium environment at all times -Manage complex patient journeys, extended appointments and same-day procedures -Handle sensitive conversations, concerns and complaints with empathy and professionalism Clinic Coordination & Diary Management -Coordinate daily clinic schedules, room utilisation and patient flow -Manage multiple clinician diaries alongside diagnostics and treatment schedules -Liaise closely with clinicians, nursing and administrative teams to ensure clinics run on time -Manage urgent changes, late arrivals and add-on appointments without compromising safety or experience Administration, Payments & Records -Oversee patient registration and maintain accurate EMR records -Manage estimates, deposits, payments, invoicing and end-of-day reconciliation -Ensure clinic letters, reports and follow-up actions are completed accurately and promptly -Monitor and track outstanding actions, recalls and patient communications People Management & Operations -Supervise, coach and support the Front of House team on a daily basis -Assist with rota planning and ensure appropriate cover during busy clinics -Support onboarding and training of new team members -Contribute to SOPs, service standards and continuous improvement initiatives Quality, Compliance & Communication -Ensure compliance with GDPR, confidentiality, safeguarding, health & safety and regulatory requirements -Act as a key communication link between patients, clinicians and senior management -Support audits, inspections and internal quality reviews -Monitor service performance, identify issues and suggest operational improvements About You 2-3+ years experience in a senior front-of-house or patient services role within private healthcare, hospitality or luxury services Proven experience managing busy clinics, schedules and customer-facing teams Excellent written and verbal communication skills with a professional telephone manner Highly organised, detail-oriented and confident using digital systems and payment platforms Calm, discreet and patient-focused with strong leadership presence Working Hours Full-time, on-site role. Flexibility is required for early starts or late finishes on busy clinic or theatre days.
Feb 04, 2026
Full time
A premium private healthcare clinic based on Harley Street, delivering exceptional clinical care as well as highly professional patient experience, are seeking an experienced Reception Manager (Patient Services) to lead front-of-house operations and ensure the highest standards of service, efficiency and professionalism. This is a permanent role, full-time, all on site, and it pays up to £38k depending on experience. The Reception Manager Role Reporting to the Senior Leadership Team, you will be responsible for the day-to-day management of the Front of House function. You will oversee patient services from first contact to check-out, coordinate complex clinician diaries, support smooth clinic flow, and lead a high-performing team in a fast-paced, high-end healthcare environment. This is a hands-on leadership role requiring excellent organisational skills, attention to detail, and the ability to remain calm and solutions-focused under pressure. Reception Manager Key Responsibilities Patient Experience & Front of House Leadership -Lead by example at reception, delivering a warm, professional and discreet welcome -Ensure a calm, organised and premium environment at all times -Manage complex patient journeys, extended appointments and same-day procedures -Handle sensitive conversations, concerns and complaints with empathy and professionalism Clinic Coordination & Diary Management -Coordinate daily clinic schedules, room utilisation and patient flow -Manage multiple clinician diaries alongside diagnostics and treatment schedules -Liaise closely with clinicians, nursing and administrative teams to ensure clinics run on time -Manage urgent changes, late arrivals and add-on appointments without compromising safety or experience Administration, Payments & Records -Oversee patient registration and maintain accurate EMR records -Manage estimates, deposits, payments, invoicing and end-of-day reconciliation -Ensure clinic letters, reports and follow-up actions are completed accurately and promptly -Monitor and track outstanding actions, recalls and patient communications People Management & Operations -Supervise, coach and support the Front of House team on a daily basis -Assist with rota planning and ensure appropriate cover during busy clinics -Support onboarding and training of new team members -Contribute to SOPs, service standards and continuous improvement initiatives Quality, Compliance & Communication -Ensure compliance with GDPR, confidentiality, safeguarding, health & safety and regulatory requirements -Act as a key communication link between patients, clinicians and senior management -Support audits, inspections and internal quality reviews -Monitor service performance, identify issues and suggest operational improvements About You 2-3+ years experience in a senior front-of-house or patient services role within private healthcare, hospitality or luxury services Proven experience managing busy clinics, schedules and customer-facing teams Excellent written and verbal communication skills with a professional telephone manner Highly organised, detail-oriented and confident using digital systems and payment platforms Calm, discreet and patient-focused with strong leadership presence Working Hours Full-time, on-site role. Flexibility is required for early starts or late finishes on busy clinic or theatre days.
Purchasing Manager Our client, an expert in manufacturing cleaning products, known for delivering reliable, high-quality services across residential and commercial spaces are currently looking for a Purchasing Manager to join their team. This role would be covering maternity leave and can be completed on a hybrid basis, with our clients main site being based in Thetford. Our client is flexible on working location/ hybrid working with likely 2/3 days a week in the office, working 9 00. The Handover period will be completed in thier London Office. Experience, Knowledge & Skills: CIPS, Degree or equivalent in Logistics, Business administration or Purchasing. ( Desirable ) Minimum 3 years experience within a senior purchasing role/environment ( Essential) Operated within the FMCG Industry (Essential) Previous experience in packaging, materials or chemical environments (Desirable) Excellent communication, negotiation and interpersonal skills (Essential) Previous experience of managing a small team ( essential) Detailed knowledge of business and own areas processes and procedures. Able to cope under pressure and flex with peaks in personal workload Able to use and understand management operating systems and IT based packages Able to anticipate/identify problems and use available resources to provide effective solutions Job Accountabilities: Apply professional procurement techniques to the Company s Supply Chain for all goods and services. As required run professional tender processes to ensure the objective and secure selection of suppliers for goods and services to the company. To analyse, interpret and where required present the results of market analysis, tender results and strategic recommendations to colleagues and senior management. This will take the form of written reports and actual presentations. Work closely with other disciplines to create and deliver Supply Strategies which support the aims and aspirations of the company s business units. Create supply strategies which ensure continued Compliant, High Quality, Secure and Cost Competitive products and services are supplied to the company. Working with colleagues from other disciplines, negotiate and apply appropriate supply agreements for goods and services to Jeyes. When in place ensure these are appropriately managed and updated. Brief colleagues on market developments which may impact upon supply as and when required to do so. Bring commercial intelligence relevant to the company back in house. Work in and if / when required lead project teams to ensure delivery of procurement actions / the project. Prepare information for use in S&OP and Project Management meetings as required . Represent Procurement in these meetings as and when required. Work with colleagues and suppliers in locations throughout UK. Prepare and maintain information for use relating to procurement performance. For further details, please forward a copy of your CV today Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Feb 04, 2026
Contractor
Purchasing Manager Our client, an expert in manufacturing cleaning products, known for delivering reliable, high-quality services across residential and commercial spaces are currently looking for a Purchasing Manager to join their team. This role would be covering maternity leave and can be completed on a hybrid basis, with our clients main site being based in Thetford. Our client is flexible on working location/ hybrid working with likely 2/3 days a week in the office, working 9 00. The Handover period will be completed in thier London Office. Experience, Knowledge & Skills: CIPS, Degree or equivalent in Logistics, Business administration or Purchasing. ( Desirable ) Minimum 3 years experience within a senior purchasing role/environment ( Essential) Operated within the FMCG Industry (Essential) Previous experience in packaging, materials or chemical environments (Desirable) Excellent communication, negotiation and interpersonal skills (Essential) Previous experience of managing a small team ( essential) Detailed knowledge of business and own areas processes and procedures. Able to cope under pressure and flex with peaks in personal workload Able to use and understand management operating systems and IT based packages Able to anticipate/identify problems and use available resources to provide effective solutions Job Accountabilities: Apply professional procurement techniques to the Company s Supply Chain for all goods and services. As required run professional tender processes to ensure the objective and secure selection of suppliers for goods and services to the company. To analyse, interpret and where required present the results of market analysis, tender results and strategic recommendations to colleagues and senior management. This will take the form of written reports and actual presentations. Work closely with other disciplines to create and deliver Supply Strategies which support the aims and aspirations of the company s business units. Create supply strategies which ensure continued Compliant, High Quality, Secure and Cost Competitive products and services are supplied to the company. Working with colleagues from other disciplines, negotiate and apply appropriate supply agreements for goods and services to Jeyes. When in place ensure these are appropriately managed and updated. Brief colleagues on market developments which may impact upon supply as and when required to do so. Bring commercial intelligence relevant to the company back in house. Work in and if / when required lead project teams to ensure delivery of procurement actions / the project. Prepare information for use in S&OP and Project Management meetings as required . Represent Procurement in these meetings as and when required. Work with colleagues and suppliers in locations throughout UK. Prepare and maintain information for use relating to procurement performance. For further details, please forward a copy of your CV today Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Our client, a leading player in the marketing and recruitment sector, is seeking a dedicated and innovative Brand Manager to join their dynamic team. This permanent position is a fantastic opportunity to take full ownership of brand strategies and executions, ensuring consistency and impact across all touchpoints. Key Responsibilities: Developing and evolving the brand narrative, tone of voice, and visual identity Leading content creation efforts to support commercial objectives and thought leadership Implementing and managing social media strategies, with a focus on LinkedIn Creating high-quality social content, including posts, visuals, and short-form videos Shaping end-to-end content creation from ideation through to execution Ensuring brand consistency across campaigns, assets, and touchpoints Managing the brand presence at industry events, conferences, and internal initiatives Line-managing the Graphic Designer, providing creative direction and development support Job Requirements: Proven experience in a Brand Manager or Senior Brand/Content role Strong experience developing and executing social media strategies, particularly on LinkedIn Excellent content creation skills - confident in writing, briefing, and shaping stories Experience managing creative resources, either in-house or through agencies Strong stakeholder management skills and ability to work cross-functionally A proactive approach with high attention to detail Experience in both B2B and B2C marketing roles is preferred Benefits: A warm, welcoming team with a positive and inclusive culture Support and mentoring from experienced professionals Autonomy in your work Flexible working options to support your wellbeing and work-life balance Incentives including all-inclusive team holidays, regular social events, and more Free on-site parking and a competitive benefits package If you are an experienced Brand Manager looking for a new opportunity to further develop your career, we would love to hear from you. Apply now to join our client's innovative and talented marketing team.
Feb 04, 2026
Full time
Our client, a leading player in the marketing and recruitment sector, is seeking a dedicated and innovative Brand Manager to join their dynamic team. This permanent position is a fantastic opportunity to take full ownership of brand strategies and executions, ensuring consistency and impact across all touchpoints. Key Responsibilities: Developing and evolving the brand narrative, tone of voice, and visual identity Leading content creation efforts to support commercial objectives and thought leadership Implementing and managing social media strategies, with a focus on LinkedIn Creating high-quality social content, including posts, visuals, and short-form videos Shaping end-to-end content creation from ideation through to execution Ensuring brand consistency across campaigns, assets, and touchpoints Managing the brand presence at industry events, conferences, and internal initiatives Line-managing the Graphic Designer, providing creative direction and development support Job Requirements: Proven experience in a Brand Manager or Senior Brand/Content role Strong experience developing and executing social media strategies, particularly on LinkedIn Excellent content creation skills - confident in writing, briefing, and shaping stories Experience managing creative resources, either in-house or through agencies Strong stakeholder management skills and ability to work cross-functionally A proactive approach with high attention to detail Experience in both B2B and B2C marketing roles is preferred Benefits: A warm, welcoming team with a positive and inclusive culture Support and mentoring from experienced professionals Autonomy in your work Flexible working options to support your wellbeing and work-life balance Incentives including all-inclusive team holidays, regular social events, and more Free on-site parking and a competitive benefits package If you are an experienced Brand Manager looking for a new opportunity to further develop your career, we would love to hear from you. Apply now to join our client's innovative and talented marketing team.
Job Title: Planning Consultant Location: Birmingham (Agile Working) Employment Type: Full-time The Role An award-winning, market-leading specialist consultancy is seeking a Planning Consultant to join its expanding Professional Services Team during a period of sustained growth across its products and services. Based in central Birmingham , the role operates under an Agile Working Policy , offering flexibility while requiring attendance at a state-of-the-art Birmingham office as business needs dictate. You will be responsible for providing expert planning advice, guidance, and informed recommendations to a wide range of customers, including planning professionals, developers, local planning authorities, applicants, and members of the public, often via a national online planning platform. Key Responsibilities Providing online and remote planning advice on general and scheme-specific planning matters Preparing for customer meetings through research of local planning policy and planning history Producing concise written summaries following customer meetings, subject to quality assurance Preparing detailed Planning Consultancy reports following pre-application consultations, including: Planning policy analysis Planning history and constraints Advice and recommendations Completing delegated and committee planning application reports in line with agreed KPIs, including: Household residential extensions Lawful Development Certificates Prior Notifications Advertisement Consents Changes of Use Communicating and negotiating effectively with applicants and agents on applications, queries, and post-refusal advice Updating back-office systems with application progress, site visits, and evaluations Maintaining customer enquiry databases in line with performance targets Attending monthly team meetings and weekly one-to-one case conferences Meeting daily, weekly, and monthly KPI and production targets Ensuring a "right first time" approach through high-quality, efficient output Updating project documentation, including daily production and quality logs Undertaking additional duties appropriate to the scope and grade of the role What We're Looking For Essential A relevant BA degree or equivalent RTPI-accredited planning qualification Excellent written communication skills with the ability to produce clear, concise planning reports Strong organisational skills and a focus on productivity, efficiency, and quality Desirable At least 6 months' experience working with planning applications Experience within a Local Planning Authority or private sector consultancy Why Apply? Competitive salary 25 days annual leave plus bank holidays, with the option to purchase additional leave Pension scheme, life assurance, and employee assistance programme Enhanced family-friendly policies Flexible Agile Working approach Strong training, development, and progression opportunities Supportive and inclusive working culture Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Feb 04, 2026
Full time
Job Title: Planning Consultant Location: Birmingham (Agile Working) Employment Type: Full-time The Role An award-winning, market-leading specialist consultancy is seeking a Planning Consultant to join its expanding Professional Services Team during a period of sustained growth across its products and services. Based in central Birmingham , the role operates under an Agile Working Policy , offering flexibility while requiring attendance at a state-of-the-art Birmingham office as business needs dictate. You will be responsible for providing expert planning advice, guidance, and informed recommendations to a wide range of customers, including planning professionals, developers, local planning authorities, applicants, and members of the public, often via a national online planning platform. Key Responsibilities Providing online and remote planning advice on general and scheme-specific planning matters Preparing for customer meetings through research of local planning policy and planning history Producing concise written summaries following customer meetings, subject to quality assurance Preparing detailed Planning Consultancy reports following pre-application consultations, including: Planning policy analysis Planning history and constraints Advice and recommendations Completing delegated and committee planning application reports in line with agreed KPIs, including: Household residential extensions Lawful Development Certificates Prior Notifications Advertisement Consents Changes of Use Communicating and negotiating effectively with applicants and agents on applications, queries, and post-refusal advice Updating back-office systems with application progress, site visits, and evaluations Maintaining customer enquiry databases in line with performance targets Attending monthly team meetings and weekly one-to-one case conferences Meeting daily, weekly, and monthly KPI and production targets Ensuring a "right first time" approach through high-quality, efficient output Updating project documentation, including daily production and quality logs Undertaking additional duties appropriate to the scope and grade of the role What We're Looking For Essential A relevant BA degree or equivalent RTPI-accredited planning qualification Excellent written communication skills with the ability to produce clear, concise planning reports Strong organisational skills and a focus on productivity, efficiency, and quality Desirable At least 6 months' experience working with planning applications Experience within a Local Planning Authority or private sector consultancy Why Apply? Competitive salary 25 days annual leave plus bank holidays, with the option to purchase additional leave Pension scheme, life assurance, and employee assistance programme Enhanced family-friendly policies Flexible Agile Working approach Strong training, development, and progression opportunities Supportive and inclusive working culture Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
SC Security Cleared Service Supplier Manager (Infrastructure) is required by our government client. Based London or Glasgow with some UK travel. Working in an SC Security Cleared environment. SC or DV Clearance is essential due to the urgency of the role. (or eligibility). c.£515 a day (umbrella company) To support effective service delivery and supplier management across infrastructure products by improving reporting, coordinating with ITSM functions, and ensuring suppliers meet contract commitments. This role strengthens day to day service governance and provides structured support for Product Managers who currently hold supplier relationships and service tasks alongside product development responsibilities. Essential Skills; Experience working with ServiceNow for reporting, ticket analysis, and service performance insight. Understanding of ITSM processes and how they interface with product or delivery teams. Good coordination, organisational, and communication skills. Ability to interpret service data and produce clear, actionable summaries. Experience working with suppliers or third party service providers. Desirable Familiarity with infrastructure domains (networks, hosting, cloud, end user compute). Exposure to contract management or supplier governance. Comfort working in fast moving product led delivery environments. Basic understanding of product management practices within DDAT or similar frameworks. Responsibilities: Coordinate with the ITSM function to ensure infrastructure products comply with incident, change, request, and problem management processes. Track and report service performance using ServiceNow, improving visibility of SLAs, trends, risks, and recurring issues. Support Product Managers by gathering service insights, monitoring supplier performance, and flagging deviations against expectations. Maintain service related artefacts such as contact lists, dashboards, service dependency maps, CMDB updates, and runbooks. Assist in supplier relationship activities including meeting preparation, performance data collation, and follow-up actions. Maintain RAID items relating to suppliers, service risks, and operational dependencies. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Feb 04, 2026
Contractor
SC Security Cleared Service Supplier Manager (Infrastructure) is required by our government client. Based London or Glasgow with some UK travel. Working in an SC Security Cleared environment. SC or DV Clearance is essential due to the urgency of the role. (or eligibility). c.£515 a day (umbrella company) To support effective service delivery and supplier management across infrastructure products by improving reporting, coordinating with ITSM functions, and ensuring suppliers meet contract commitments. This role strengthens day to day service governance and provides structured support for Product Managers who currently hold supplier relationships and service tasks alongside product development responsibilities. Essential Skills; Experience working with ServiceNow for reporting, ticket analysis, and service performance insight. Understanding of ITSM processes and how they interface with product or delivery teams. Good coordination, organisational, and communication skills. Ability to interpret service data and produce clear, actionable summaries. Experience working with suppliers or third party service providers. Desirable Familiarity with infrastructure domains (networks, hosting, cloud, end user compute). Exposure to contract management or supplier governance. Comfort working in fast moving product led delivery environments. Basic understanding of product management practices within DDAT or similar frameworks. Responsibilities: Coordinate with the ITSM function to ensure infrastructure products comply with incident, change, request, and problem management processes. Track and report service performance using ServiceNow, improving visibility of SLAs, trends, risks, and recurring issues. Support Product Managers by gathering service insights, monitoring supplier performance, and flagging deviations against expectations. Maintain service related artefacts such as contact lists, dashboards, service dependency maps, CMDB updates, and runbooks. Assist in supplier relationship activities including meeting preparation, performance data collation, and follow-up actions. Maintain RAID items relating to suppliers, service risks, and operational dependencies. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Customer Service Operations Lead Location: Trafford Park, Manchester Monday-Friday 8am - 4pm or 9am - 5pm £34,(Apply online only)-£38,(Apply online only) Depending on experience Job Type: Full time, permanent role Customer Service Operations Lead Role overview We are recruiting a Customer Service Operations Lead to join a growing FMCG / production-led business based in Trafford Park. This role focuses on stabilising and improving day-to-day customer support while developing clear, effective processes that support consistency and quality across the customer care function. The role combines hands-on customer service activity with responsibility for escalation management and process improvement, working closely with internal teams to reduce repeat issues and improve customer outcomes. Customer Service Operations Lead Role purpose Improve and maintain the quality of customer support across all active channels (email, phone, etc.) Manage and resolve escalated customer cases in line with agreed policies and procedures Develop and maintain customer service standards, including SOPs, templates, and a knowledge base Work collaboratively with operational teams (production, warehouse, logistics) to resolve issues and support continuous improvement Customer Service Operations Lead Key responsibilities Provide hands-on customer support with a focus on quality, consistency, and professionalism Manage escalated customer cases, including complaints, delays, shortages, and refund or compensation decisions within agreed guidelines Create, maintain, and improve SOPs, response templates, and knowledge base content Carry out quality reviews of customer interactions and provide constructive feedback where appropriate Analyse customer contact reasons and contribute to identifying opportunities for process improvement Produce clear and concise reports on volumes, escalation trends, and improvement actions Work collaboratively with stakeholders to support service improvement initiatives Essential requirements Experience in a customer service environment (e-commerce, retail, FMCG, production, or similar) Experience handling customer complaints or escalated cases in a professional manner Ability to prioritise tasks and manage time effectively in a fast-paced environment Strong communication skills in English (written and spoken) Confidence working with basic data and reporting tools (e.g. spreadsheets, tagging, simple metrics) A proactive and responsible approach to maintaining service standards Desirable experience Experience creating or maintaining SOPs, templates, or knowledge bases Experience using customer service or ticketing systems Experience in food, FMCG, manufacturing, or production environments What success looks like (first 60-90 days) Clear and consistent customer service processes in place for common scenarios Regular reporting that provides visibility of customer issues and improvement opportunities Improved consistency and timeliness of customer responses Reduced repeat issues through better triage and clearer procedures Key Words Customer Service Operations Lead, Customer Service Lead, Customer Service Supervisor, Customer Support Lead, Customer Support Supervisor, Customer Experience Lead, Customer Care Lead, Customer Care Supervisor, Customer Operations Lead, Service Operations Lead, Service Delivery Lead, Service Delivery Supervisor, Customer Service Manager (hands-on), Customer Support Manager (hands-on), Customer Experience Supervisor, Escalations Lead, Complaints Lead, Customer Resolution Lead, Customer Operations Supervisor, Contact Centre Lead, Customer Services Team Lead. Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
Feb 04, 2026
Full time
Customer Service Operations Lead Location: Trafford Park, Manchester Monday-Friday 8am - 4pm or 9am - 5pm £34,(Apply online only)-£38,(Apply online only) Depending on experience Job Type: Full time, permanent role Customer Service Operations Lead Role overview We are recruiting a Customer Service Operations Lead to join a growing FMCG / production-led business based in Trafford Park. This role focuses on stabilising and improving day-to-day customer support while developing clear, effective processes that support consistency and quality across the customer care function. The role combines hands-on customer service activity with responsibility for escalation management and process improvement, working closely with internal teams to reduce repeat issues and improve customer outcomes. Customer Service Operations Lead Role purpose Improve and maintain the quality of customer support across all active channels (email, phone, etc.) Manage and resolve escalated customer cases in line with agreed policies and procedures Develop and maintain customer service standards, including SOPs, templates, and a knowledge base Work collaboratively with operational teams (production, warehouse, logistics) to resolve issues and support continuous improvement Customer Service Operations Lead Key responsibilities Provide hands-on customer support with a focus on quality, consistency, and professionalism Manage escalated customer cases, including complaints, delays, shortages, and refund or compensation decisions within agreed guidelines Create, maintain, and improve SOPs, response templates, and knowledge base content Carry out quality reviews of customer interactions and provide constructive feedback where appropriate Analyse customer contact reasons and contribute to identifying opportunities for process improvement Produce clear and concise reports on volumes, escalation trends, and improvement actions Work collaboratively with stakeholders to support service improvement initiatives Essential requirements Experience in a customer service environment (e-commerce, retail, FMCG, production, or similar) Experience handling customer complaints or escalated cases in a professional manner Ability to prioritise tasks and manage time effectively in a fast-paced environment Strong communication skills in English (written and spoken) Confidence working with basic data and reporting tools (e.g. spreadsheets, tagging, simple metrics) A proactive and responsible approach to maintaining service standards Desirable experience Experience creating or maintaining SOPs, templates, or knowledge bases Experience using customer service or ticketing systems Experience in food, FMCG, manufacturing, or production environments What success looks like (first 60-90 days) Clear and consistent customer service processes in place for common scenarios Regular reporting that provides visibility of customer issues and improvement opportunities Improved consistency and timeliness of customer responses Reduced repeat issues through better triage and clearer procedures Key Words Customer Service Operations Lead, Customer Service Lead, Customer Service Supervisor, Customer Support Lead, Customer Support Supervisor, Customer Experience Lead, Customer Care Lead, Customer Care Supervisor, Customer Operations Lead, Service Operations Lead, Service Delivery Lead, Service Delivery Supervisor, Customer Service Manager (hands-on), Customer Support Manager (hands-on), Customer Experience Supervisor, Escalations Lead, Complaints Lead, Customer Resolution Lead, Customer Operations Supervisor, Contact Centre Lead, Customer Services Team Lead. Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
Human Factors Engineer Programme: TRINITY Location: christchurch hybrid working 3 days on site About the Role We are seeking an experienced Human Factors Engineer to join our growing team and support the TRINITY programme - a large, complex and high-profile project delivering next-generation capability. Reporting to the Human Factors Integration (HFI) Manager, you will play a key role in delivering User-Centred Design and Human Factors Integration activities , ensuring that systems, equipment and workspaces are designed around the people who use them. This role offers a rare opportunity to shape Human Factors within a major programme and have a genuine impact on system design, safety and operational effectiveness. What You'll Be Doing As a Human Factors Engineer, your responsibilities will include: Supporting the lead HFI specialist in delivering Human Factors activities and integration across the TRINITY programme Working directly with end users and key stakeholders through workshops, trials and User-Centred Design activities Assessing Commercial-Off-The-Shelf (COTS) equipment against system requirements and user needs Evaluating prototypes and mock-ups of TRINITY hardware and software solutions Conducting detailed analyses including: Task analysis Human error analysis Usability and workload assessments Supporting system integration testing and verification activities Producing high-quality reports and contributing to customer deliverables What We're Looking For Essential Experience & Knowledge Minimum 5 years' experience applying Human Factors methods within defence or another safety-critical industry Strong background in Human Factors Integration within complex systems Key Skills Proven experience working to Def Stan 00-251 Comfortable working within multi-disciplinary engineering teams on complex integration and development programmes Qualifications Bachelor's or Master's degree (or equivalent) in Human Factors, Ergonomics, Psychology, or Engineering (with demonstrable HF experience) Registered member of the Chartered Institute of Ergonomics & Human Factors (CIEHF) or eligible for chartership via an equivalent body About the Team You will join the TRINITY project team of over 100 people , working alongside a highly specialised Human Factors function - currently a small, focused team of two - giving you exceptional visibility, influence and ownership across the programme
Feb 04, 2026
Contractor
Human Factors Engineer Programme: TRINITY Location: christchurch hybrid working 3 days on site About the Role We are seeking an experienced Human Factors Engineer to join our growing team and support the TRINITY programme - a large, complex and high-profile project delivering next-generation capability. Reporting to the Human Factors Integration (HFI) Manager, you will play a key role in delivering User-Centred Design and Human Factors Integration activities , ensuring that systems, equipment and workspaces are designed around the people who use them. This role offers a rare opportunity to shape Human Factors within a major programme and have a genuine impact on system design, safety and operational effectiveness. What You'll Be Doing As a Human Factors Engineer, your responsibilities will include: Supporting the lead HFI specialist in delivering Human Factors activities and integration across the TRINITY programme Working directly with end users and key stakeholders through workshops, trials and User-Centred Design activities Assessing Commercial-Off-The-Shelf (COTS) equipment against system requirements and user needs Evaluating prototypes and mock-ups of TRINITY hardware and software solutions Conducting detailed analyses including: Task analysis Human error analysis Usability and workload assessments Supporting system integration testing and verification activities Producing high-quality reports and contributing to customer deliverables What We're Looking For Essential Experience & Knowledge Minimum 5 years' experience applying Human Factors methods within defence or another safety-critical industry Strong background in Human Factors Integration within complex systems Key Skills Proven experience working to Def Stan 00-251 Comfortable working within multi-disciplinary engineering teams on complex integration and development programmes Qualifications Bachelor's or Master's degree (or equivalent) in Human Factors, Ergonomics, Psychology, or Engineering (with demonstrable HF experience) Registered member of the Chartered Institute of Ergonomics & Human Factors (CIEHF) or eligible for chartership via an equivalent body About the Team You will join the TRINITY project team of over 100 people , working alongside a highly specialised Human Factors function - currently a small, focused team of two - giving you exceptional visibility, influence and ownership across the programme
Job Title: Senior Planning Consultant Location: Birmingham (Agile Working) Employment Type: Full-time Department: Professional Services The Role An award-winning, market-leading specialist consultancy is seeking a Senior Planning Consultant to join its expanding Professional Services Team due to sustained growth. Based in Birmingham, the role operates under an Agile Working Policy, requiring attendance at the Birmingham office as business needs dictate, alongside flexibility to work outside traditional office hours when required. Reporting to a Principal Planning Consultant, you will play a key role in delivering specialist planning services to planning professionals, developers, local planning authorities, applicants, and members of the public. A significant aspect of the role involves providing expert advice via a national online planning platform. Key Responsibilities Providing online and remote planning advice on general and complex planning matters Supporting the wider Planning Services Team by responding to planning queries Preparing for and contributing to customer meetings through policy and planning history research Producing high-quality written summaries, planning consultancy reports, and recommendations Completing delegated and committee planning application reports in line with KPIs, including: Household extensions Lawful Development Certificates Prior Notifications Advertisement Consents Changes of Use Preparing planning application documentation and supporting submissions, including site visits where required Communicating and negotiating effectively with applicants, agents, and stakeholders Providing post-decision and post-refusal advice Using internal systems to record application progress, site visits, and evaluations Maintaining customer enquiry databases in line with performance targets Attending monthly team meetings and weekly one-to-one case conferences Undertaking peer and management quality reviews of planning reports Supporting team members through technical guidance, performance monitoring, and case reviews Contributing planning expertise to business development activities Maintaining a "right first time" approach, ensuring high standards of quality, productivity, and efficiency Meeting daily, weekly, and monthly production targets Undertaking additional duties appropriate to the role and grade What We're Looking For A relevant BA degree or equivalent RTPI-accredited planning qualification Minimum 2 years' experience within a Local Planning Authority, private consultancy, or a combination of both Strong technical planning knowledge with the ability to assess proposals against local, regional, and national policy Excellent written and verbal communication skills, with confidence advising professionals and the public Proven ability to manage competing priorities and work to strict deadlines in a production-led environment High attention to detail with a focus on accuracy, efficiency, and quality Strong stakeholder management and negotiation skills Commitment to continuing professional development and staying up to date with planning policy changes Desirable: Experience providing guidance or leadership within a planning team Eligibility for RTPI membership Full UK driving licence Why Apply? Competitive salary 25 days annual leave plus bank holidays, with the option to purchase additional leave Pension scheme, life assurance, and employee assistance programme Enhanced family-friendly policies Genuine flexibility through an Agile Working approach Strong emphasis on training, development, and career progression Supportive, inclusive, and people-focused working culture Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Feb 04, 2026
Full time
Job Title: Senior Planning Consultant Location: Birmingham (Agile Working) Employment Type: Full-time Department: Professional Services The Role An award-winning, market-leading specialist consultancy is seeking a Senior Planning Consultant to join its expanding Professional Services Team due to sustained growth. Based in Birmingham, the role operates under an Agile Working Policy, requiring attendance at the Birmingham office as business needs dictate, alongside flexibility to work outside traditional office hours when required. Reporting to a Principal Planning Consultant, you will play a key role in delivering specialist planning services to planning professionals, developers, local planning authorities, applicants, and members of the public. A significant aspect of the role involves providing expert advice via a national online planning platform. Key Responsibilities Providing online and remote planning advice on general and complex planning matters Supporting the wider Planning Services Team by responding to planning queries Preparing for and contributing to customer meetings through policy and planning history research Producing high-quality written summaries, planning consultancy reports, and recommendations Completing delegated and committee planning application reports in line with KPIs, including: Household extensions Lawful Development Certificates Prior Notifications Advertisement Consents Changes of Use Preparing planning application documentation and supporting submissions, including site visits where required Communicating and negotiating effectively with applicants, agents, and stakeholders Providing post-decision and post-refusal advice Using internal systems to record application progress, site visits, and evaluations Maintaining customer enquiry databases in line with performance targets Attending monthly team meetings and weekly one-to-one case conferences Undertaking peer and management quality reviews of planning reports Supporting team members through technical guidance, performance monitoring, and case reviews Contributing planning expertise to business development activities Maintaining a "right first time" approach, ensuring high standards of quality, productivity, and efficiency Meeting daily, weekly, and monthly production targets Undertaking additional duties appropriate to the role and grade What We're Looking For A relevant BA degree or equivalent RTPI-accredited planning qualification Minimum 2 years' experience within a Local Planning Authority, private consultancy, or a combination of both Strong technical planning knowledge with the ability to assess proposals against local, regional, and national policy Excellent written and verbal communication skills, with confidence advising professionals and the public Proven ability to manage competing priorities and work to strict deadlines in a production-led environment High attention to detail with a focus on accuracy, efficiency, and quality Strong stakeholder management and negotiation skills Commitment to continuing professional development and staying up to date with planning policy changes Desirable: Experience providing guidance or leadership within a planning team Eligibility for RTPI membership Full UK driving licence Why Apply? Competitive salary 25 days annual leave plus bank holidays, with the option to purchase additional leave Pension scheme, life assurance, and employee assistance programme Enhanced family-friendly policies Genuine flexibility through an Agile Working approach Strong emphasis on training, development, and career progression Supportive, inclusive, and people-focused working culture Interested? The hiring manager is looking to meet with suitable candidates ASAP so if you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Key Account Representative About Us: At Acosta Europe, we help some of the biggest brands in the world grow in-store presence and sales through innovative, insight-led field marketing solutions. We're now looking for a driven Key Account Representative to join our field team and represent key clients across major retail stores. If you thrive in a fast-paced, autonomous role and want to make an immediate impact on sales, this could be the opportunity for you. About the Role: As a Key Account Representative, you'll visit stores in a defined territory, ensuring our clients' products are fully available, visible and compliant at the point of purchase. Using real-time data and insights, you'll prioritise store visits, negotiate extra space and displays and build strong relationships with retail teams, to increase brand presence and drive incremental sales. Key Responsibilities: Conduct store visits aligned to client KPIs and complete interventions that directly impact sales. Achieve promotional compliance, support new product launches and defend key SKU space. Negotiate and implement additional displays and off-shelf opportunities. Accurately record all in-store activity, capturing high-quality photos and clear reporting. Utilise data and digital tools to drive in-store actions and dynamically adjust your journey plan. Build strong working relationships with store managers and key retail stakeholders. Provide insightful feedback on competitor activity, retail trends and store-level systems. Maintain and manage point-of-sale (POS) stock and ensure readiness for all client promotional cycles. What We're Looking For: Strong communication and interpersonal skills with the ability to build store-level rapport. Target-driven and highly organised, with good time management. Confident and self-motivated with a proactive mindset. IT literate with sound administrative and reporting skills. Full valid driving licence (essential due to travel requirements). Desirable Experience: Previous experience in retail, FMCG, field sales or merchandising. What We Offer: Competitive salary and company car Flexible, field-based working environment Tools of the trade, including mobile technology 25 days holiday plus bank holidays Life assurance and pension Access to Acosta University for ongoing learning and development Opportunity to work with globally recognised brands across top retailers If you're driven by results and passionate about delivering outstanding client service, apply now to join Acosta Europe and elevate your career to new heights.
Feb 04, 2026
Full time
Key Account Representative About Us: At Acosta Europe, we help some of the biggest brands in the world grow in-store presence and sales through innovative, insight-led field marketing solutions. We're now looking for a driven Key Account Representative to join our field team and represent key clients across major retail stores. If you thrive in a fast-paced, autonomous role and want to make an immediate impact on sales, this could be the opportunity for you. About the Role: As a Key Account Representative, you'll visit stores in a defined territory, ensuring our clients' products are fully available, visible and compliant at the point of purchase. Using real-time data and insights, you'll prioritise store visits, negotiate extra space and displays and build strong relationships with retail teams, to increase brand presence and drive incremental sales. Key Responsibilities: Conduct store visits aligned to client KPIs and complete interventions that directly impact sales. Achieve promotional compliance, support new product launches and defend key SKU space. Negotiate and implement additional displays and off-shelf opportunities. Accurately record all in-store activity, capturing high-quality photos and clear reporting. Utilise data and digital tools to drive in-store actions and dynamically adjust your journey plan. Build strong working relationships with store managers and key retail stakeholders. Provide insightful feedback on competitor activity, retail trends and store-level systems. Maintain and manage point-of-sale (POS) stock and ensure readiness for all client promotional cycles. What We're Looking For: Strong communication and interpersonal skills with the ability to build store-level rapport. Target-driven and highly organised, with good time management. Confident and self-motivated with a proactive mindset. IT literate with sound administrative and reporting skills. Full valid driving licence (essential due to travel requirements). Desirable Experience: Previous experience in retail, FMCG, field sales or merchandising. What We Offer: Competitive salary and company car Flexible, field-based working environment Tools of the trade, including mobile technology 25 days holiday plus bank holidays Life assurance and pension Access to Acosta University for ongoing learning and development Opportunity to work with globally recognised brands across top retailers If you're driven by results and passionate about delivering outstanding client service, apply now to join Acosta Europe and elevate your career to new heights.
SHE Advisor Salary: Competitive salary Benefits: Company share save scheme, Pension up to 8% matched, Life insurance up to 4x salary Location: Pizza and Bread Crewe, Crewe, CW1 6UA Ways of Working: Site based Hours of work: Monday to Friday Days 08:30am-17:00pm (flexible as per business needs) Contract Type: Permanent/ Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Crewe produces chilled speciality breads, including sliced baguettes, hand-crafted flatbreads, and dough balls. The site employs over 280 people in the factory operating at a high standard of quality and volume. What you'll be doing We're looking for a highly capable SHE Advisor to take ownership of all Safety, Health, and Environmental (SHE) activities within a food manufacturing environment. This role is ideal for someone who is passionate about people and safety, with a strong on-site presence and the ability to build trusted relationships with colleagues and the site management team. Working closely with the site leadership team, you will play a key role in embedding a positive SHE culture and driving best practice across the operation. Role Accountabilities: Take full responsibility for all Safety, Health, and Environmental (SHE) activities within the manufacturing operation, acting as the site subject matter expert and first point of contact. Maintain a strong on-site presence, building effective and trusted relationships with colleagues at all levels and working closely with the site management team. Ensure full compliance with all relevant SHE legislation, as well as internal corporate standards and legal requirements, providing guidance and assurance to the business. Actively promote and embed a positive, proactive, and people-focused SHE culture throughout the operation. Drive continuous improvement in Health, Safety, and Environmental performance through the development, implementation, and review of standards, systems, and best practices. Support, coach, and influence managers and teams to take ownership of SHE responsibilities and behaviours. Monitor SHE performance, identify trends, and implement corrective and preventative actions to reduce risk and improve outcomes year on year. What we're looking for NEBOSH General certificate with aspirations to achieve or on course to achieve NEBOSH LEVEL 6 Diploma in Occupational Safety and Health. IEMA Environmental Management Certificate or equivalent. Proven track record of delivering SHE improvements and managing SHE function at manufacturing sites. Proven experience of interaction with enforcement bodies and authorities. Passionate about SHE to effectively engage with and influence people at all levels to facilitate change. The ability to present information coherently, accurately, and persuasively. PC literate Experience within food manufacturing, advanced Food Hygiene Certificate & good understanding of GMP/hygiene standards At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make everyday taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
Feb 04, 2026
Full time
SHE Advisor Salary: Competitive salary Benefits: Company share save scheme, Pension up to 8% matched, Life insurance up to 4x salary Location: Pizza and Bread Crewe, Crewe, CW1 6UA Ways of Working: Site based Hours of work: Monday to Friday Days 08:30am-17:00pm (flexible as per business needs) Contract Type: Permanent/ Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Crewe produces chilled speciality breads, including sliced baguettes, hand-crafted flatbreads, and dough balls. The site employs over 280 people in the factory operating at a high standard of quality and volume. What you'll be doing We're looking for a highly capable SHE Advisor to take ownership of all Safety, Health, and Environmental (SHE) activities within a food manufacturing environment. This role is ideal for someone who is passionate about people and safety, with a strong on-site presence and the ability to build trusted relationships with colleagues and the site management team. Working closely with the site leadership team, you will play a key role in embedding a positive SHE culture and driving best practice across the operation. Role Accountabilities: Take full responsibility for all Safety, Health, and Environmental (SHE) activities within the manufacturing operation, acting as the site subject matter expert and first point of contact. Maintain a strong on-site presence, building effective and trusted relationships with colleagues at all levels and working closely with the site management team. Ensure full compliance with all relevant SHE legislation, as well as internal corporate standards and legal requirements, providing guidance and assurance to the business. Actively promote and embed a positive, proactive, and people-focused SHE culture throughout the operation. Drive continuous improvement in Health, Safety, and Environmental performance through the development, implementation, and review of standards, systems, and best practices. Support, coach, and influence managers and teams to take ownership of SHE responsibilities and behaviours. Monitor SHE performance, identify trends, and implement corrective and preventative actions to reduce risk and improve outcomes year on year. What we're looking for NEBOSH General certificate with aspirations to achieve or on course to achieve NEBOSH LEVEL 6 Diploma in Occupational Safety and Health. IEMA Environmental Management Certificate or equivalent. Proven track record of delivering SHE improvements and managing SHE function at manufacturing sites. Proven experience of interaction with enforcement bodies and authorities. Passionate about SHE to effectively engage with and influence people at all levels to facilitate change. The ability to present information coherently, accurately, and persuasively. PC literate Experience within food manufacturing, advanced Food Hygiene Certificate & good understanding of GMP/hygiene standards At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make everyday taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
