Project Manager P3M Consultant Salary - £50K-£70K plus pension, life assurance, additional holiday purchase options and many other benefits, our client also offer mentoring and internal and external training opportunities. Hybrid role Our client is a rapidly growing consultancy firm, renowned for their reputation and their keen ability to understand and meet customer requirements effectively. Their team is dedicated to delivering high-quality, end-to-end consultancy services, ranging from risk and investment analysis to P3M. They operate across multiple sectors, including defence, energy, and health. They are looking for P3M Consultant to join their P3M team as they go through their next phase of growth. As a P3M Consultant (Project Manager), you will play a pivotal role in delivering end-to-end project and programme management services to their clients. You will work closely with stakeholders, project teams, and Account leads to ensure the successful delivery of projects and initiatives that align with their business objectives. This role offers the opportunity to work across diverse sectors, including defence, nuclear, space and energy, and contribute to the development of cutting-edge solutions. Qualifications/Experience required for role of P3M Consultant / Project Manager include: Proven experience in project, programme, or portfolio management roles Educated to degree level or equivalent, with a relevant professional qualification (e.g., APM, PRINCE2, MSP) Agile background, ideally Scrum Master or SAFe certified Experience using tools such as Jira, Asana or Trello Strong track record of delivering projects to time, cost, and quality standards Experience working in a consultancy environment or with government clients Experience within the defence sector Delivering quality on projects Managing stakeholder relationships effectively Supporting teams in dynamic, multi-disciplinary environments Excellent communication, presentation, and report-writing skills Strong attention to detail and organisational skills, with the ability to prioritise workloads under pressure Membership of a professional body (e.g., APM, PMI) and a desire for continued professional development Ability to travel to client sites across England as required. (Predominantly South and South-West Regions) Desirable: Technical specialism in aspects of project management eg risk management, benefits assessment / realisation, stakeholder analysis, requirements management, Cost budgeting and forecasting Familiarity with frameworks such as Agile, Lean, or Six Sigma Project Manager P3M Consultant
Feb 04, 2026
Full time
Project Manager P3M Consultant Salary - £50K-£70K plus pension, life assurance, additional holiday purchase options and many other benefits, our client also offer mentoring and internal and external training opportunities. Hybrid role Our client is a rapidly growing consultancy firm, renowned for their reputation and their keen ability to understand and meet customer requirements effectively. Their team is dedicated to delivering high-quality, end-to-end consultancy services, ranging from risk and investment analysis to P3M. They operate across multiple sectors, including defence, energy, and health. They are looking for P3M Consultant to join their P3M team as they go through their next phase of growth. As a P3M Consultant (Project Manager), you will play a pivotal role in delivering end-to-end project and programme management services to their clients. You will work closely with stakeholders, project teams, and Account leads to ensure the successful delivery of projects and initiatives that align with their business objectives. This role offers the opportunity to work across diverse sectors, including defence, nuclear, space and energy, and contribute to the development of cutting-edge solutions. Qualifications/Experience required for role of P3M Consultant / Project Manager include: Proven experience in project, programme, or portfolio management roles Educated to degree level or equivalent, with a relevant professional qualification (e.g., APM, PRINCE2, MSP) Agile background, ideally Scrum Master or SAFe certified Experience using tools such as Jira, Asana or Trello Strong track record of delivering projects to time, cost, and quality standards Experience working in a consultancy environment or with government clients Experience within the defence sector Delivering quality on projects Managing stakeholder relationships effectively Supporting teams in dynamic, multi-disciplinary environments Excellent communication, presentation, and report-writing skills Strong attention to detail and organisational skills, with the ability to prioritise workloads under pressure Membership of a professional body (e.g., APM, PMI) and a desire for continued professional development Ability to travel to client sites across England as required. (Predominantly South and South-West Regions) Desirable: Technical specialism in aspects of project management eg risk management, benefits assessment / realisation, stakeholder analysis, requirements management, Cost budgeting and forecasting Familiarity with frameworks such as Agile, Lean, or Six Sigma Project Manager P3M Consultant
Locogenis a renewable energy company. Our vision is a world powered 100% byrenewables;where everyone has access to affordable, sustainable energy and clean air. Our work is innovative and varied across Wind, Solar PV, Battery Storage (BESS)and Hydrogen. About this role We are looking for an experienced Project Manager with experience managing onshore wind projects with a particular focus on early-stage feasibility. You will be joining our consultancy division at a Principal level with the title of Principal Wind Consultant and working for a range of clientswithvarious sizesand scopes of projects. Day to day you will be leading,planningand delivering wind energy projects at early-stage design,feasibilityand techno-economic analysis phases.You'llbe working with stakeholders, internal and external resources to keep things on time and on budget. You will also be supporting and mentoring more junior employees to help our team be thevery bestwe can be. Here'ssome of the key parts of the role: Develop project briefs,maintainprojectobjectivesand define project scope,goalsand deliverables. Define work packages and tasks for internal and external resources. Establish communication strategy with project stakeholders,monitorand report on projectprogressandmaintainexcellent communications throughout project delivery. Lead project meetings with internal and external resources and project stakeholders. Be the main point of contact for clients, partners and all consultants,suppliersand contractors on projects. Lead on the creation andmaintenanceproject management documentation, including project budget,programmes, risk register, change registers, progress reportsetc, and implement projectsin accordance withthe project plan. Set expectations from the project team and manage,supportand direct the project team (internal and external resources). Manage the project budget, schedule, scope, quality, risks,issuesand changes. Report to stakeholders on project risks and issues, as well as providing solutions to resolve risks and issues. Track deliverables and ensure these meet the requirements setout in thein the project brief and project plan. Lead on quality assurance. Implement and manage change to meet project outputs. Close projectsin accordance withour project management standards and industry bestpractice. Evaluate,assessand report on the results of the project. Provide leadership and mentoring to multi-disciplinary project teams, including deputy project managers and subject matter experts. Skills and experiencerequired: Project management experience of wind projects through early-stage design and feasibility. Good working knowledge of the UK Wind sector/market. Full UK driving license. Good working knowledge of engineering standards relevant to the design and construction of renewable energy projects (e.g.BS standards, Eurocodes, etc.). Experience in Energy Yield Assessments for wind projects would beadvantageous, but not essential. Experience in UK grid and BESS projects would beadvantageous, but not essential. What is it like to work at Locogen? This role can be based in our Stockbridge (Edinburgh) office or can be undertaken in a remote / hybrid capacity depending on where you live. The office is dog friendly, modernly kitted out and has free parking. We are a multidisciplinary team of friendly, innovative, and creative people who are passionate about renewable energy. We are informal. non-hierarchical, inclusive, open, and collaborative. Locogen is a place where everyone can grow and developwhilstdoing innovative and interesting work. We love what we do and believe in empowering and trusting each other to deliver. We learn from our experiences, take accountability, and hold others to account. We are client focused and inspire each other to do the best we can. Welike a chatand valuecommunicationwith each other and our clients. We are a social bunch so there is always something going on - we have regularorganisedsocials and get togethers. Some of our benefits: Fully flexible hours with no fixed core hours 25 daysholiday + 5 flexible bank holidays + 4 company closure days Work from anywhere up to 60 working days per year (20 daysper time) Ongoing professional and personal development opportunities - training,membershipsand education costs Private Health Insurance Life Assurance, Critical Illness, and Income Protection options Pension at 10% (5% employee/employer contribution split). Flexible for employees who want to opt out or contribute more of their salary Enhanced maternity and paternity policies Cycle to Work & EV Car Scheme Dog friendly office No candidate will meet every single desired criterion. If your experience looks a little different from whatwe'veidentifiedand you think you can bring value to the role,we'dlove to hear from you. We are not using recruitment agencies for this vacancy - please apply directly. Apply now Join us in making sustainability happen If you have a vision, we're ready to help you see it through.
Feb 04, 2026
Full time
Locogenis a renewable energy company. Our vision is a world powered 100% byrenewables;where everyone has access to affordable, sustainable energy and clean air. Our work is innovative and varied across Wind, Solar PV, Battery Storage (BESS)and Hydrogen. About this role We are looking for an experienced Project Manager with experience managing onshore wind projects with a particular focus on early-stage feasibility. You will be joining our consultancy division at a Principal level with the title of Principal Wind Consultant and working for a range of clientswithvarious sizesand scopes of projects. Day to day you will be leading,planningand delivering wind energy projects at early-stage design,feasibilityand techno-economic analysis phases.You'llbe working with stakeholders, internal and external resources to keep things on time and on budget. You will also be supporting and mentoring more junior employees to help our team be thevery bestwe can be. Here'ssome of the key parts of the role: Develop project briefs,maintainprojectobjectivesand define project scope,goalsand deliverables. Define work packages and tasks for internal and external resources. Establish communication strategy with project stakeholders,monitorand report on projectprogressandmaintainexcellent communications throughout project delivery. Lead project meetings with internal and external resources and project stakeholders. Be the main point of contact for clients, partners and all consultants,suppliersand contractors on projects. Lead on the creation andmaintenanceproject management documentation, including project budget,programmes, risk register, change registers, progress reportsetc, and implement projectsin accordance withthe project plan. Set expectations from the project team and manage,supportand direct the project team (internal and external resources). Manage the project budget, schedule, scope, quality, risks,issuesand changes. Report to stakeholders on project risks and issues, as well as providing solutions to resolve risks and issues. Track deliverables and ensure these meet the requirements setout in thein the project brief and project plan. Lead on quality assurance. Implement and manage change to meet project outputs. Close projectsin accordance withour project management standards and industry bestpractice. Evaluate,assessand report on the results of the project. Provide leadership and mentoring to multi-disciplinary project teams, including deputy project managers and subject matter experts. Skills and experiencerequired: Project management experience of wind projects through early-stage design and feasibility. Good working knowledge of the UK Wind sector/market. Full UK driving license. Good working knowledge of engineering standards relevant to the design and construction of renewable energy projects (e.g.BS standards, Eurocodes, etc.). Experience in Energy Yield Assessments for wind projects would beadvantageous, but not essential. Experience in UK grid and BESS projects would beadvantageous, but not essential. What is it like to work at Locogen? This role can be based in our Stockbridge (Edinburgh) office or can be undertaken in a remote / hybrid capacity depending on where you live. The office is dog friendly, modernly kitted out and has free parking. We are a multidisciplinary team of friendly, innovative, and creative people who are passionate about renewable energy. We are informal. non-hierarchical, inclusive, open, and collaborative. Locogen is a place where everyone can grow and developwhilstdoing innovative and interesting work. We love what we do and believe in empowering and trusting each other to deliver. We learn from our experiences, take accountability, and hold others to account. We are client focused and inspire each other to do the best we can. Welike a chatand valuecommunicationwith each other and our clients. We are a social bunch so there is always something going on - we have regularorganisedsocials and get togethers. Some of our benefits: Fully flexible hours with no fixed core hours 25 daysholiday + 5 flexible bank holidays + 4 company closure days Work from anywhere up to 60 working days per year (20 daysper time) Ongoing professional and personal development opportunities - training,membershipsand education costs Private Health Insurance Life Assurance, Critical Illness, and Income Protection options Pension at 10% (5% employee/employer contribution split). Flexible for employees who want to opt out or contribute more of their salary Enhanced maternity and paternity policies Cycle to Work & EV Car Scheme Dog friendly office No candidate will meet every single desired criterion. If your experience looks a little different from whatwe'veidentifiedand you think you can bring value to the role,we'dlove to hear from you. We are not using recruitment agencies for this vacancy - please apply directly. Apply now Join us in making sustainability happen If you have a vision, we're ready to help you see it through.
Senior Manager - Tax Compliance and Reporting - London Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Global Compliance & Reporting (GCR) is one of EY's five tax service lines, supporting businesses with tax reporting, compliance, and risk management. Our team helps clients navigate tax transformation and operating model changes, delivering practical and sustainable solutions across a wide range of industries. The Direct Tax Compliance and Reporting CoE works closely with client tax functions as their primary contact, building trusted relationships and leveraging EY's global expertise. We focus on large, multi-country compliance engagements, providing opportunities to work with complex corporate clients and continually develop our skills. The Global Tax CoE exists to enable the execution of EY's "All In" strategy and accelerate the Tax "Paradigm Shift". It is where we incubate emerging solutions, operate our most complex deals and innovate through our market-leading luminaries. Through the Global Tax CoE, we are not only powering exceptional delivery, but we are also building the infrastructure to deliver on EY Tax's ambition: to be the transformation partner of choice for clients navigating complexity, regulation, and opportunity. The opportunity Join our fast-growing Global Compliance and Reporting (GCR) team as a Senior Manager in the Direct Tax Compliance and Reporting CoE. You'll lead multi-country client engagements in tax accounting and direct tax, providing Group Tax Accounting/Reporting services under US GAAP and IFRS. In this role, you'll help drive improvements and redesign how we deliver tax compliance and reporting, ensuring efficient, high-quality outcomes for our clients. We are a team which embraces diversity and inclusion with a mix of cultures, nationalities and backgrounds. We believe this makes us perfectly suited to the global environment in which we work. This is an exciting time for tax professionals as the tax landscape continues to evolve, with ongoing changes in accounting standards and regulatory frameworks. You will be at the forefront of delivering accurate and compliant tax reporting across EY's global operations, ensuring alignment with both IFRS and US GAAP standards. Your key responsibilities 1. Tax Accounting & Reporting Design and implement tax operating models to support multinational clients. Build and grow strategic client accounts and relationships Manage the full scope of tax and finance outsourcing services as part of the Global Direct Tax and Tax Accounting team Lead the preparation and review of interim, quarterly, and year-end global tax provisions under IFRS and US GAAP Oversee tax reporting deliverables from controllers and tax managers across the Group Manage US GAAP and IFRS disclosure preparation, including reconciliation of GAAP differences Prepare and maintain detailed tax provision memoranda and supporting documentation Ensure compliance with internal controls, including SOX documentation and audit processes Lead pursuits and technical discussions related to BEPS Pillar Two and OECD GloBE Framework 2. Process Improvement & Compliance Identify and implement process improvements in tax provision and compliance functions Coordinate preparation of tax account reconciliations and related schedules Monitor and manage the implications of new accounting standards and regulatory changes (including, but not limited to, BEPS Pillar Two) Standardize and embed Group Tax Reporting processes to ensure compliance with US GAAP, IFRS, and SOX Drive continuous improvement in tax reporting processes through design, control, and operational enhancements Manage tax reporting aspects of M&A transactions, including purchase accounting and compliance Mentor and develop staff on ASC 740, IAS 12, and other key tax concepts; provide performance feedback Partner with internal tax, accounting, and finance teams, as well as external service providers Develop and lead onshore/offshore teams for seamless client service delivery. Ensure the highest quality standards and develop team talent at all levels Set engagement strategies and connect clients with EY subject matter experts. Serve as an escalation point for client and internal teams. Skills and attributes for success Deep expertise in US GAAP and/or IFRS tax accounting provisions/projects Strong understanding of ASC 740 and IAS 12 frameworks Experience in corporate income tax across multiple jurisdictions Strong leadership with a track record of managing teams across borders Excellent communication skills - simplify complex topics for diverse audiences Ability to distil complex concepts into clear, actionable insights Organizational agility; deliver high-quality work under tight deadlines Experience coaching and developing junior staff; fostering growth and engagement. Problem solving capabilities and process improvement mindset Ability to manage budgets and time to deliver quality output Accounting or tax qualification (ACA/CA/ACCA/CTA/CPA or equivalent) Proactive, business-focused mindset with strong supervisory capabilities To qualify for the role, you must have ACA/CA/ACCA/CTA/CPA qualified or equivalent Strong tax accounting skills and working technical knowledge on ASC 740 and/or IAS 12 framework Good experience in tax accounting packages and strong Excel skills Agile to the changing client environment and able to provide quality deliverables under tight timelines Hands-on experience with corporate income tax in any country Experience providing tax services to a portfolio of clients Proactive and able to identify opportunities for business development Strong supervisory skills and ability to develop and coach team members Ideally, you'll also have Project management skills, ability to plan and prioritize work, meet deadlines, monitor budgets Experience managing international projects Experience in process and technology design is beneficial but not mandatory Understanding of BEPS Pillar Two and OECD GloBE Framework Knowledge of withholding tax processes What we look for We are looking for individuals with a transformative mindset, people who can see past what we do today and dream up what we could do tomorrow. We want people who communicate well, work as part of a team and drive their responsibilities through to completion. An energetic team player with the ability to build strong working relationships with client and EY teams alike. A results-driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients and team. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Feb 04, 2026
Full time
Senior Manager - Tax Compliance and Reporting - London Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Global Compliance & Reporting (GCR) is one of EY's five tax service lines, supporting businesses with tax reporting, compliance, and risk management. Our team helps clients navigate tax transformation and operating model changes, delivering practical and sustainable solutions across a wide range of industries. The Direct Tax Compliance and Reporting CoE works closely with client tax functions as their primary contact, building trusted relationships and leveraging EY's global expertise. We focus on large, multi-country compliance engagements, providing opportunities to work with complex corporate clients and continually develop our skills. The Global Tax CoE exists to enable the execution of EY's "All In" strategy and accelerate the Tax "Paradigm Shift". It is where we incubate emerging solutions, operate our most complex deals and innovate through our market-leading luminaries. Through the Global Tax CoE, we are not only powering exceptional delivery, but we are also building the infrastructure to deliver on EY Tax's ambition: to be the transformation partner of choice for clients navigating complexity, regulation, and opportunity. The opportunity Join our fast-growing Global Compliance and Reporting (GCR) team as a Senior Manager in the Direct Tax Compliance and Reporting CoE. You'll lead multi-country client engagements in tax accounting and direct tax, providing Group Tax Accounting/Reporting services under US GAAP and IFRS. In this role, you'll help drive improvements and redesign how we deliver tax compliance and reporting, ensuring efficient, high-quality outcomes for our clients. We are a team which embraces diversity and inclusion with a mix of cultures, nationalities and backgrounds. We believe this makes us perfectly suited to the global environment in which we work. This is an exciting time for tax professionals as the tax landscape continues to evolve, with ongoing changes in accounting standards and regulatory frameworks. You will be at the forefront of delivering accurate and compliant tax reporting across EY's global operations, ensuring alignment with both IFRS and US GAAP standards. Your key responsibilities 1. Tax Accounting & Reporting Design and implement tax operating models to support multinational clients. Build and grow strategic client accounts and relationships Manage the full scope of tax and finance outsourcing services as part of the Global Direct Tax and Tax Accounting team Lead the preparation and review of interim, quarterly, and year-end global tax provisions under IFRS and US GAAP Oversee tax reporting deliverables from controllers and tax managers across the Group Manage US GAAP and IFRS disclosure preparation, including reconciliation of GAAP differences Prepare and maintain detailed tax provision memoranda and supporting documentation Ensure compliance with internal controls, including SOX documentation and audit processes Lead pursuits and technical discussions related to BEPS Pillar Two and OECD GloBE Framework 2. Process Improvement & Compliance Identify and implement process improvements in tax provision and compliance functions Coordinate preparation of tax account reconciliations and related schedules Monitor and manage the implications of new accounting standards and regulatory changes (including, but not limited to, BEPS Pillar Two) Standardize and embed Group Tax Reporting processes to ensure compliance with US GAAP, IFRS, and SOX Drive continuous improvement in tax reporting processes through design, control, and operational enhancements Manage tax reporting aspects of M&A transactions, including purchase accounting and compliance Mentor and develop staff on ASC 740, IAS 12, and other key tax concepts; provide performance feedback Partner with internal tax, accounting, and finance teams, as well as external service providers Develop and lead onshore/offshore teams for seamless client service delivery. Ensure the highest quality standards and develop team talent at all levels Set engagement strategies and connect clients with EY subject matter experts. Serve as an escalation point for client and internal teams. Skills and attributes for success Deep expertise in US GAAP and/or IFRS tax accounting provisions/projects Strong understanding of ASC 740 and IAS 12 frameworks Experience in corporate income tax across multiple jurisdictions Strong leadership with a track record of managing teams across borders Excellent communication skills - simplify complex topics for diverse audiences Ability to distil complex concepts into clear, actionable insights Organizational agility; deliver high-quality work under tight deadlines Experience coaching and developing junior staff; fostering growth and engagement. Problem solving capabilities and process improvement mindset Ability to manage budgets and time to deliver quality output Accounting or tax qualification (ACA/CA/ACCA/CTA/CPA or equivalent) Proactive, business-focused mindset with strong supervisory capabilities To qualify for the role, you must have ACA/CA/ACCA/CTA/CPA qualified or equivalent Strong tax accounting skills and working technical knowledge on ASC 740 and/or IAS 12 framework Good experience in tax accounting packages and strong Excel skills Agile to the changing client environment and able to provide quality deliverables under tight timelines Hands-on experience with corporate income tax in any country Experience providing tax services to a portfolio of clients Proactive and able to identify opportunities for business development Strong supervisory skills and ability to develop and coach team members Ideally, you'll also have Project management skills, ability to plan and prioritize work, meet deadlines, monitor budgets Experience managing international projects Experience in process and technology design is beneficial but not mandatory Understanding of BEPS Pillar Two and OECD GloBE Framework Knowledge of withholding tax processes What we look for We are looking for individuals with a transformative mindset, people who can see past what we do today and dream up what we could do tomorrow. We want people who communicate well, work as part of a team and drive their responsibilities through to completion. An energetic team player with the ability to build strong working relationships with client and EY teams alike. A results-driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients and team. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Job Title: Head of Finance and Infrastructure Location: St. Edmunds Office, York. YO10 4UX, Flexible hybrid office and home working available. Department: Executive Type (full time/part-time): Full time Reports to: Chief Executive Officer Perm/FTC: Permanent Organisation Overview: We are Age UK York, a local independent charity which exists to support the older people of York and those around them. For over 50 years our team of staff, volunteers and supporters have helped us to offer a wide range of services providing vital and trusted support so often when it is needed most. Our vital work is needed today as much as ever and we ever welcome people to join our team as together we realise our shared mission of making a positive difference to the lives of the older people of York. Job Summary: Age UK York is offering an exciting opportunity to join our fantastic team and support our vital work here in York. We are looking to find for our new Head of Finance and Infrastructure role and someone who can bring their experience, expertise and passion to support our local York charity, our team and those we are here to help each and every day. You will manage our brilliant team across our Finance and Infrastructure team with a focus on strong financial management together with those underpinning arrangement on which our work is build from ICT, Health and Safety and how we harness data and insight. With both internal and external focus the role will lead on our financial management and helping our organisation to make every penny entrusted to us count as we develop, manage and realise our financial goals and the difference the enable Age UK York to make in supporting older people and those around them across York. You will provide leadership across our organisation as a member of our Senior Leadership Team and work closely with our Board of Trustees. The opportunity offers an excellent benefits package and not only take forward the strong legacy from our current team though bring your own identity, ideas and strengths to the fore in our collective efforts to be there tomorrow and beyond. . Our Head of Finance and Infrastructure will play a pivotal and valued role in working across our organisation and with our wonderful support function team in enabling the effective foundations of all we do and driving forward our shared goals and our commitments into the future. Key Responsibilities: We are looking for an experienced financial manager with a keen eye for detail and drive for high performance, continuous improvement and team work. With an ambition and drive to make a telling contribution and strengthen our charity and the difference we can together make in supporting older people and communities. We recognise that whilst our role has a financial management focus there is a broader-ranging role, and you may not have experienced all aspects of it before, but if you have: Experience and success in leading financial management for an organisation Managed a team providing support, motivation and nurturing talent and opportunity Experience in providing leadership within an organisation and an eye for detail in strengthening working practices. A track record of building and maintained successful partnerships; Experience in leading teams in successfully delivering finance and support functions The ability to readily transfer your existing experiences and skills to a new challenge; Understanding of your strengths and areas for continuing development and proactively build your knowledge and skills We would love to hear from you. We re looking for someone who: Demonstrates strong leadership and people management skills, with experience of leading cross function teams. Is successful in providing financial management for an organisation and effective in collaborating and supporting non-financial colleagues in our shared financial goals and successful practice. Demonstrates wider leadership qualities including contributing to overarching organisational strategic priorities. Skilled, including an excellent communicator, in building and maintaining successful relationships across internal teams and external partnership as an ambassador for our organisation Able, and experienced, in delivering in meeting outcomes and targets whilst supporting a performance and continuous improvement organisational approach. Highly organised, adaptable, and comfortable working in a fast-paced, dynamic environment; Strong attention to detail and inquisitiveness qualities, and able to apply and be energised to meet organisational challenges and opportunities in continually strengthening our organisation to help us realise our vision, mission and priorities. Qualifications, Skills and Experience: Ability to prepare, manage, monitor and report on budgets. Previous experience in one or more, management or financial accounting roles delivering day to day finance functions. Experience of line management and support, motivation and development to colleagues and collective team. Experience of supporting the development and delivery of high quality services through financial management and support to operational colleagues. Effective understanding of financial statistics and accounting principles. Strong interpersonal, communication and presentation skills. Including interpreting and communicating financial information to non-finance function colleagues; a facilitative and accessible approach; ability to manage remote communications and diplomacy and conflict resolution skills. Passion and commitment to work within a not for profit organisation and support a team approach in working to help others. Decision making ability to make decisions based on an analysis of data and insights, including financial, performance and needs based data. Salary and Benefits: £39,527 (FTE) per year A genuinely friendly and supportive environment Generous holidays 26.5 days plus bank holidays (pro rata for part-time employees). Additional leave an extra day of long service. Birthday day off Enhanced sick pay after 6 months of service Flexible work schedule Potential for funding towards professional qualifications Employee discounts Free eye test Free flu jab Free DBS (Disclosure and Barring Service) Application Deadline: Monday 23 February at 10am Interviews: Should your application be successful, you will be invited to a first stage interview on Thursday 5 or Friday 6 March. Final interviews are planned to take place during the week commencing 16 March 2026. Thank you and good luck. Equal Opportunity Employer: We are inclusive and welcome everyone we want applications from people with diverse backgrounds and experiences.
Feb 04, 2026
Full time
Job Title: Head of Finance and Infrastructure Location: St. Edmunds Office, York. YO10 4UX, Flexible hybrid office and home working available. Department: Executive Type (full time/part-time): Full time Reports to: Chief Executive Officer Perm/FTC: Permanent Organisation Overview: We are Age UK York, a local independent charity which exists to support the older people of York and those around them. For over 50 years our team of staff, volunteers and supporters have helped us to offer a wide range of services providing vital and trusted support so often when it is needed most. Our vital work is needed today as much as ever and we ever welcome people to join our team as together we realise our shared mission of making a positive difference to the lives of the older people of York. Job Summary: Age UK York is offering an exciting opportunity to join our fantastic team and support our vital work here in York. We are looking to find for our new Head of Finance and Infrastructure role and someone who can bring their experience, expertise and passion to support our local York charity, our team and those we are here to help each and every day. You will manage our brilliant team across our Finance and Infrastructure team with a focus on strong financial management together with those underpinning arrangement on which our work is build from ICT, Health and Safety and how we harness data and insight. With both internal and external focus the role will lead on our financial management and helping our organisation to make every penny entrusted to us count as we develop, manage and realise our financial goals and the difference the enable Age UK York to make in supporting older people and those around them across York. You will provide leadership across our organisation as a member of our Senior Leadership Team and work closely with our Board of Trustees. The opportunity offers an excellent benefits package and not only take forward the strong legacy from our current team though bring your own identity, ideas and strengths to the fore in our collective efforts to be there tomorrow and beyond. . Our Head of Finance and Infrastructure will play a pivotal and valued role in working across our organisation and with our wonderful support function team in enabling the effective foundations of all we do and driving forward our shared goals and our commitments into the future. Key Responsibilities: We are looking for an experienced financial manager with a keen eye for detail and drive for high performance, continuous improvement and team work. With an ambition and drive to make a telling contribution and strengthen our charity and the difference we can together make in supporting older people and communities. We recognise that whilst our role has a financial management focus there is a broader-ranging role, and you may not have experienced all aspects of it before, but if you have: Experience and success in leading financial management for an organisation Managed a team providing support, motivation and nurturing talent and opportunity Experience in providing leadership within an organisation and an eye for detail in strengthening working practices. A track record of building and maintained successful partnerships; Experience in leading teams in successfully delivering finance and support functions The ability to readily transfer your existing experiences and skills to a new challenge; Understanding of your strengths and areas for continuing development and proactively build your knowledge and skills We would love to hear from you. We re looking for someone who: Demonstrates strong leadership and people management skills, with experience of leading cross function teams. Is successful in providing financial management for an organisation and effective in collaborating and supporting non-financial colleagues in our shared financial goals and successful practice. Demonstrates wider leadership qualities including contributing to overarching organisational strategic priorities. Skilled, including an excellent communicator, in building and maintaining successful relationships across internal teams and external partnership as an ambassador for our organisation Able, and experienced, in delivering in meeting outcomes and targets whilst supporting a performance and continuous improvement organisational approach. Highly organised, adaptable, and comfortable working in a fast-paced, dynamic environment; Strong attention to detail and inquisitiveness qualities, and able to apply and be energised to meet organisational challenges and opportunities in continually strengthening our organisation to help us realise our vision, mission and priorities. Qualifications, Skills and Experience: Ability to prepare, manage, monitor and report on budgets. Previous experience in one or more, management or financial accounting roles delivering day to day finance functions. Experience of line management and support, motivation and development to colleagues and collective team. Experience of supporting the development and delivery of high quality services through financial management and support to operational colleagues. Effective understanding of financial statistics and accounting principles. Strong interpersonal, communication and presentation skills. Including interpreting and communicating financial information to non-finance function colleagues; a facilitative and accessible approach; ability to manage remote communications and diplomacy and conflict resolution skills. Passion and commitment to work within a not for profit organisation and support a team approach in working to help others. Decision making ability to make decisions based on an analysis of data and insights, including financial, performance and needs based data. Salary and Benefits: £39,527 (FTE) per year A genuinely friendly and supportive environment Generous holidays 26.5 days plus bank holidays (pro rata for part-time employees). Additional leave an extra day of long service. Birthday day off Enhanced sick pay after 6 months of service Flexible work schedule Potential for funding towards professional qualifications Employee discounts Free eye test Free flu jab Free DBS (Disclosure and Barring Service) Application Deadline: Monday 23 February at 10am Interviews: Should your application be successful, you will be invited to a first stage interview on Thursday 5 or Friday 6 March. Final interviews are planned to take place during the week commencing 16 March 2026. Thank you and good luck. Equal Opportunity Employer: We are inclusive and welcome everyone we want applications from people with diverse backgrounds and experiences.
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Feb 04, 2026
Full time
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your tax technical, project management and client service skills with interesting and complex assignments to help clients of all sizes succeed. The team comprises a mix of 'home-grown' (including at partner level) and externally recruited talent. This strength and diversity of knowledge and experience creates an environment where our team can bring fresh thinking and a varied perspective to every project, enabling us to deliver creative, commercial and robust solutions for our clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable taking responsibility for your own client portfolio as well as working as part of a team to develop colleagues and drive the wider business aims. You will be part of a local team, supported by two Senior Managers, a Director and a Partner but given the autonomy and time to develop your personal business as part of that team. You'll be someone with: Significant technical understanding of and previous experience within UK VAT. In-depth knowledge of recent key updates and areas of focus within UK VAT Responsibility to build, manage and develop your advisory portfolio, supported by the Partner and Director. Confidence to build an internal and external network in the local area to drive new business opportunities Ability to actively seek opportunities for selling new services to existing clients Experience of leading engagement with HMRC for clients Experience and credibility when dealing with client senior management An understanding of the regulatory and risk environment in which ICAEW regulated professional services firms operate CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 04, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your tax technical, project management and client service skills with interesting and complex assignments to help clients of all sizes succeed. The team comprises a mix of 'home-grown' (including at partner level) and externally recruited talent. This strength and diversity of knowledge and experience creates an environment where our team can bring fresh thinking and a varied perspective to every project, enabling us to deliver creative, commercial and robust solutions for our clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable taking responsibility for your own client portfolio as well as working as part of a team to develop colleagues and drive the wider business aims. You will be part of a local team, supported by two Senior Managers, a Director and a Partner but given the autonomy and time to develop your personal business as part of that team. You'll be someone with: Significant technical understanding of and previous experience within UK VAT. In-depth knowledge of recent key updates and areas of focus within UK VAT Responsibility to build, manage and develop your advisory portfolio, supported by the Partner and Director. Confidence to build an internal and external network in the local area to drive new business opportunities Ability to actively seek opportunities for selling new services to existing clients Experience of leading engagement with HMRC for clients Experience and credibility when dealing with client senior management An understanding of the regulatory and risk environment in which ICAEW regulated professional services firms operate CTA and/or ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
We're Atom bank The bank that's leading the fintech charge! We're not like the rest. We're true innovators, and we're redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster, and simpler. Could you be the next innovator to join us? What will your 'typical' day look like? Different that's for sure : The Commercial team develops the end of end customer experience through using insight and intelligence to drive the design and development of propositions and products that are delivered digitally. Atom's approach is highly customer orientated, with an emphasis on transparency, fairness and value. The Commercial team ensures customer insight and feedback informs decisions, alongside wider market dynamics in the core objective of Atom's products being differentiated and ahead of the market. The Head of Savings, Wealth, and Payments is responsible for the overall strategic direction, design, development, and day-to-day management of Atom Bank's propositions across Savings, Payments and future Wealth products. This role requires strong leadership to manage a product proposition team and key value streams, ensuring market-leading product design, effective pricing strategies, and strict adherence to regulatory, Compliance, and Conduct Risk requirements. The role holder will be a critical subject matter expert, acting as a liaison with industry bodies, key internal stakeholders, and governance committees. As a Certified Material Risk Taker under the SMCR, this role carries significant regulatory responsibility. You'll be expected to uphold the highest standards of conduct and will undergo annual certification to ensure you remain fit and proper for the role. What you'll be doing: Strategy and Proposition Leadership: Develop long-term strategic proposition plans and short-term proposition management across Savings, Wealth, and Payments, setting and prioritising product roadmaps and demonstrating clear business value. Lead the Product proposition team, ensuring collaborative work with all business functions in the design, development, and performance management of all propositions. Product and Performance Management: Manage the proposition performance across all areas, including the management of pricing and financial performance in conjunction with key stakeholders (Finance, Risk, Operations). Oversee the management of product level customer/client journeys and supporting proposition processes. Payments Focus: Lead the governance and oversight over the categorisation and prioritisation of solutions/features to support strategic intent and regulatory status. Act on behalf of Atom in all relevant industry Payment forums and directly liaise with payment scheme providers, including acting as Atom's nominated Senior Payments Executive for Faster Payments and Bacs Risk, Compliance and Governance: Proactively identify and manage the risks involved in further building and running the bank, including propositional regulatory, Compliance, and Conduct Risk adherence. Ensure that, in relation to the Certification regime, the firm's requirements for the role holder to remain fit and proper are met and pay due regard to all relevant legal and regulatory requirements to help the bank ensure the ongoing provision of fair customer outcomes. Leadership and Coaching: Take accountability for the functional and managerial leadership of the combined team, setting and supporting the standards required for a high-performing culture. Effectively manage relationships with key stakeholders across the business, including the Finance, Risk, Operations, and Change / Technology functions. Regulatory Requirements: Assist the firm with their requirement to ensure that you remain fit and proper to perform your role in relation to the Certification regime. Pay due regard to all relevant legal and regulatory requirements. Help the bank to ensure the ongoing provision of fair customer outcomes. What do we need from you? Significant experience in proposition or product management within retail banking FS, with demonstrable experience within savings & Wealth Demonstrable customer research / insight experience Up-to-Date regulatory and market knowledge Experience of managing pricing and risk strategies for products Highly numerate and articulate Commercially astute and customer oriented. Strong influencing and stakeholder management skills What you'll get from us: 4-day work week Discretionary Cash Bonus - Individual and Company Performance based. Incredibly generous company pension scheme (maximum of 13% of Atom input - you can put in more) 'All About Me' fund: £200 per year to spend on personal development. 25 days annual leave plus public holidays Private Medical Insurance, Health Cash Plan & Life Insurance Electric Vehicle Scheme Car allowance of £8,000 per annum PLEASE NOTE: You must have the legal right to work in the UK to apply for this role as Atom is unable to support Visa Applications/Sponsorship. Atom is an equal opportunities employer. We value you as an individual and therefore disregard race, religion/belief, gender, sexual orientation, maternity/pregnancy, age, gender reassignment, marriage/civil partnership and disability in any hiring decisions we make. Atom will always adhere to the Equality Act 2010. All roles within Atom must adhere to the Conduct Rules as set out by the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA). As part of Atom bank's commitment to the FCA's Consumer Duty, Atom will take all reasonable steps to avoid causing foreseeable harm to customers, take all reasonable steps to enable customers to pursue their financial objectives and act in good faith.
Feb 04, 2026
Full time
We're Atom bank The bank that's leading the fintech charge! We're not like the rest. We're true innovators, and we're redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster, and simpler. Could you be the next innovator to join us? What will your 'typical' day look like? Different that's for sure : The Commercial team develops the end of end customer experience through using insight and intelligence to drive the design and development of propositions and products that are delivered digitally. Atom's approach is highly customer orientated, with an emphasis on transparency, fairness and value. The Commercial team ensures customer insight and feedback informs decisions, alongside wider market dynamics in the core objective of Atom's products being differentiated and ahead of the market. The Head of Savings, Wealth, and Payments is responsible for the overall strategic direction, design, development, and day-to-day management of Atom Bank's propositions across Savings, Payments and future Wealth products. This role requires strong leadership to manage a product proposition team and key value streams, ensuring market-leading product design, effective pricing strategies, and strict adherence to regulatory, Compliance, and Conduct Risk requirements. The role holder will be a critical subject matter expert, acting as a liaison with industry bodies, key internal stakeholders, and governance committees. As a Certified Material Risk Taker under the SMCR, this role carries significant regulatory responsibility. You'll be expected to uphold the highest standards of conduct and will undergo annual certification to ensure you remain fit and proper for the role. What you'll be doing: Strategy and Proposition Leadership: Develop long-term strategic proposition plans and short-term proposition management across Savings, Wealth, and Payments, setting and prioritising product roadmaps and demonstrating clear business value. Lead the Product proposition team, ensuring collaborative work with all business functions in the design, development, and performance management of all propositions. Product and Performance Management: Manage the proposition performance across all areas, including the management of pricing and financial performance in conjunction with key stakeholders (Finance, Risk, Operations). Oversee the management of product level customer/client journeys and supporting proposition processes. Payments Focus: Lead the governance and oversight over the categorisation and prioritisation of solutions/features to support strategic intent and regulatory status. Act on behalf of Atom in all relevant industry Payment forums and directly liaise with payment scheme providers, including acting as Atom's nominated Senior Payments Executive for Faster Payments and Bacs Risk, Compliance and Governance: Proactively identify and manage the risks involved in further building and running the bank, including propositional regulatory, Compliance, and Conduct Risk adherence. Ensure that, in relation to the Certification regime, the firm's requirements for the role holder to remain fit and proper are met and pay due regard to all relevant legal and regulatory requirements to help the bank ensure the ongoing provision of fair customer outcomes. Leadership and Coaching: Take accountability for the functional and managerial leadership of the combined team, setting and supporting the standards required for a high-performing culture. Effectively manage relationships with key stakeholders across the business, including the Finance, Risk, Operations, and Change / Technology functions. Regulatory Requirements: Assist the firm with their requirement to ensure that you remain fit and proper to perform your role in relation to the Certification regime. Pay due regard to all relevant legal and regulatory requirements. Help the bank to ensure the ongoing provision of fair customer outcomes. What do we need from you? Significant experience in proposition or product management within retail banking FS, with demonstrable experience within savings & Wealth Demonstrable customer research / insight experience Up-to-Date regulatory and market knowledge Experience of managing pricing and risk strategies for products Highly numerate and articulate Commercially astute and customer oriented. Strong influencing and stakeholder management skills What you'll get from us: 4-day work week Discretionary Cash Bonus - Individual and Company Performance based. Incredibly generous company pension scheme (maximum of 13% of Atom input - you can put in more) 'All About Me' fund: £200 per year to spend on personal development. 25 days annual leave plus public holidays Private Medical Insurance, Health Cash Plan & Life Insurance Electric Vehicle Scheme Car allowance of £8,000 per annum PLEASE NOTE: You must have the legal right to work in the UK to apply for this role as Atom is unable to support Visa Applications/Sponsorship. Atom is an equal opportunities employer. We value you as an individual and therefore disregard race, religion/belief, gender, sexual orientation, maternity/pregnancy, age, gender reassignment, marriage/civil partnership and disability in any hiring decisions we make. Atom will always adhere to the Equality Act 2010. All roles within Atom must adhere to the Conduct Rules as set out by the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA). As part of Atom bank's commitment to the FCA's Consumer Duty, Atom will take all reasonable steps to avoid causing foreseeable harm to customers, take all reasonable steps to enable customers to pursue their financial objectives and act in good faith.
Finance and Operations Manager This is an exciting time to be joining the UAE-UK Business Council, as it celebrates its fifth anniversary and looks forward to driving new momentum and growth in the bilateral trade and investment relationship over the years ahead. We are looking for a dynamic and highly motivated Finance and Operations Manager to join our small team in the UK. The UAE-UK Business Council is a not-for-profit thought leadership organisation that brings together business leaders, entrepreneurs and academics from both countries to discuss barriers to doing business and identify new and emerging opportunities for collaboration. It is run by a Joint Secretariat, with staff in both countries, and we represent the interests of both UK and UAE members and stakeholders, who range from large corporates to SMEs to universities and investment agencies. We are funded entirely by our member companies but work closely with both Governments. We run campaigns, host events (in both countries), and write reports and white papers. Thematically, we cover every sector - from AI to fintech and from lifesciences to energy. The UAE-UK Business Council is co-Chaired by senior representatives from both countries - Rt Hon Lord Udny-Lister, and H.E. Ahmed Ali Al Sayegh. The Business Council also has a high-level senior Advisory Committee, and a Governance Committee, which oversees our operations. The Joint Secretariat consists of a CEO (based in the UAE) a Finance and Operations Manager (based in the UK) and a Head of Policy and Campaigns (also based in the UK). The entire team works remotely, although there is an occasional requirement to travel to London and / or elsewhere in the UK for events and meetings and the likelihood of travel to the UAE approximately once a year. ROLES AND KEY RESPONSIBILITIES Being a small organisation, the key responsibilities will include (but will not be limited to) the following: Liaising with our accountants on all matters relating to compliance with company law and HMRC regulations, as well as on payroll and payment of salaries, NI, superannuation and VAT Budget profiling and financial projections Preparing regular financial and information returns to circulate to the Governance Committee. Leading on engagement with all member companies on matters relating to membership renewals, invoicing and receipts Maintaining accurate and up-to-date internal records as well as being a key point of contact for member companies. Managing all office functions eg: hiring of IT equipment, insurance, employer liability insurance etc Setting up meetings for the CEO where necessary and providing support in the preparation of briefings and presentations. Minuting meetings and maintaining a record of all client interactions. Updating the website and formatting and circulating our monthly newsletter- in partnership with our web design partners. EVENTS Supporting the CEO and Head of Policy and Campaigns on all aspects of the preparation, coordination and execution of events - both virtual and physical. This will include venue hire, logistics, programme management and comms and liaising with third party contractors and member companies. PERSON SPECIFICATION. This role requires a broad range of skillsets and competences, specifically the ability to work under your own steam in a small team, to have a tenacious, practical and positive mindset, and to have excellent and culturally sensitive interpersonal skill. Specifically, this role requires: ESSENTIAL: Experience of working with clients in a face-to-face, government and / or business setting. A proven track record of cultivating and maintaining such relationships is desirable. Experience of working to deadlines and managing multiple pieces of work at the same time - both independently and with team members. Strong interpersonal and networking skills, and strong experience of working with people from different cultures and backgrounds. Empathy, tolerance and mindfulness when interacting with people from different cultures and religions. Excellent English language skills - both written and oral Experience of managing/supporting budgets and other resources. Experience of working in event management. Candidates should be familiar and / or have the ability to navigate logistics and liaise with both working-level and senior stakeholders. Proven ability to work effectively on a remote basis, making full use of all remote working tools Experience of compliance with data privacy legislation DESIRABLE: Awareness of the commercial, economic, social and cultural context of the UAE-UK relationship preferable but not essential Awareness of Arabic culture and Islam Experience of using social media and media and marketing and comms. Experience of managing and updating website content. Working hours: 35 hours per week. The work will sometimes involve out of hours working, such as early morning starts to accommodate the difference in time zones between the UK and UAE, attendance at evening events and possibly (but rarely) weekend working. Time off in lieu is given for hours worked in excess of 35 hours per week. Annual Leave: 25 days plus English public holidays. Pension: 8.5% employer contribution Salary: £32,000 - £35,000 per year depending on skills and experience Probation: 3 months Deadline for applications: February 13 th 2026. Interviews will be held March / April 2026 Start Date: May 2026 To apply, please use the 'Apply now' button below - applications must include the names and contact details of two referees (who will be contacted only if the applicant is successful at interview). The applicant may wish to add any other supporting evidence of their skills and experience that they feel is appropriate. Unfortunately, due to the high volume of applications we are anticipating, candidates who are not shortlisted for interview will not receive a reply. IMPORTANT: Applicants must be based in the UK and either UK nationals or UK residents with the permanent right to live and work in the UK. This role is only being offered on a full-time, remote working basis.
Feb 04, 2026
Full time
Finance and Operations Manager This is an exciting time to be joining the UAE-UK Business Council, as it celebrates its fifth anniversary and looks forward to driving new momentum and growth in the bilateral trade and investment relationship over the years ahead. We are looking for a dynamic and highly motivated Finance and Operations Manager to join our small team in the UK. The UAE-UK Business Council is a not-for-profit thought leadership organisation that brings together business leaders, entrepreneurs and academics from both countries to discuss barriers to doing business and identify new and emerging opportunities for collaboration. It is run by a Joint Secretariat, with staff in both countries, and we represent the interests of both UK and UAE members and stakeholders, who range from large corporates to SMEs to universities and investment agencies. We are funded entirely by our member companies but work closely with both Governments. We run campaigns, host events (in both countries), and write reports and white papers. Thematically, we cover every sector - from AI to fintech and from lifesciences to energy. The UAE-UK Business Council is co-Chaired by senior representatives from both countries - Rt Hon Lord Udny-Lister, and H.E. Ahmed Ali Al Sayegh. The Business Council also has a high-level senior Advisory Committee, and a Governance Committee, which oversees our operations. The Joint Secretariat consists of a CEO (based in the UAE) a Finance and Operations Manager (based in the UK) and a Head of Policy and Campaigns (also based in the UK). The entire team works remotely, although there is an occasional requirement to travel to London and / or elsewhere in the UK for events and meetings and the likelihood of travel to the UAE approximately once a year. ROLES AND KEY RESPONSIBILITIES Being a small organisation, the key responsibilities will include (but will not be limited to) the following: Liaising with our accountants on all matters relating to compliance with company law and HMRC regulations, as well as on payroll and payment of salaries, NI, superannuation and VAT Budget profiling and financial projections Preparing regular financial and information returns to circulate to the Governance Committee. Leading on engagement with all member companies on matters relating to membership renewals, invoicing and receipts Maintaining accurate and up-to-date internal records as well as being a key point of contact for member companies. Managing all office functions eg: hiring of IT equipment, insurance, employer liability insurance etc Setting up meetings for the CEO where necessary and providing support in the preparation of briefings and presentations. Minuting meetings and maintaining a record of all client interactions. Updating the website and formatting and circulating our monthly newsletter- in partnership with our web design partners. EVENTS Supporting the CEO and Head of Policy and Campaigns on all aspects of the preparation, coordination and execution of events - both virtual and physical. This will include venue hire, logistics, programme management and comms and liaising with third party contractors and member companies. PERSON SPECIFICATION. This role requires a broad range of skillsets and competences, specifically the ability to work under your own steam in a small team, to have a tenacious, practical and positive mindset, and to have excellent and culturally sensitive interpersonal skill. Specifically, this role requires: ESSENTIAL: Experience of working with clients in a face-to-face, government and / or business setting. A proven track record of cultivating and maintaining such relationships is desirable. Experience of working to deadlines and managing multiple pieces of work at the same time - both independently and with team members. Strong interpersonal and networking skills, and strong experience of working with people from different cultures and backgrounds. Empathy, tolerance and mindfulness when interacting with people from different cultures and religions. Excellent English language skills - both written and oral Experience of managing/supporting budgets and other resources. Experience of working in event management. Candidates should be familiar and / or have the ability to navigate logistics and liaise with both working-level and senior stakeholders. Proven ability to work effectively on a remote basis, making full use of all remote working tools Experience of compliance with data privacy legislation DESIRABLE: Awareness of the commercial, economic, social and cultural context of the UAE-UK relationship preferable but not essential Awareness of Arabic culture and Islam Experience of using social media and media and marketing and comms. Experience of managing and updating website content. Working hours: 35 hours per week. The work will sometimes involve out of hours working, such as early morning starts to accommodate the difference in time zones between the UK and UAE, attendance at evening events and possibly (but rarely) weekend working. Time off in lieu is given for hours worked in excess of 35 hours per week. Annual Leave: 25 days plus English public holidays. Pension: 8.5% employer contribution Salary: £32,000 - £35,000 per year depending on skills and experience Probation: 3 months Deadline for applications: February 13 th 2026. Interviews will be held March / April 2026 Start Date: May 2026 To apply, please use the 'Apply now' button below - applications must include the names and contact details of two referees (who will be contacted only if the applicant is successful at interview). The applicant may wish to add any other supporting evidence of their skills and experience that they feel is appropriate. Unfortunately, due to the high volume of applications we are anticipating, candidates who are not shortlisted for interview will not receive a reply. IMPORTANT: Applicants must be based in the UK and either UK nationals or UK residents with the permanent right to live and work in the UK. This role is only being offered on a full-time, remote working basis.
We are seeking a dedicated Client Account Manager to join our team within the Technology & Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames. Client Details Our client is a medium-sized organisation within the Technology & Telecoms industry, offering innovative solutions to businesses. They are committed to delivering exceptional service and maintaining strong relationships with their clients. Description Manage and maintain relationships with key clients to ensure satisfaction and retention. Act as the main point of contact for client queries and support requests. Coordinate with internal teams to ensure timely delivery of services and solutions. Monitor client accounts to identify opportunities for upselling or cross-selling. Prepare and present detailed reports on account activity and performance metrics. Resolve client issues promptly and effectively to maintain trust and satisfaction. Collaborate with sales and marketing teams to align strategies with client objectives. Ensure compliance with company policies and industry regulations. Maintain compliance with financial regulations, and review internal controls Recommend system and process improvements Adhoc project work relating to operational efficiencies / enhancements Respond daily to internal and external communication via email or phone Support wider finance tasks as required, and uphold Consumer Duty standards The role requires analytical and communication skills to bridge the gap between finance and non-finance teams. Profile Have strong interpersonal and communication skills both written and verbally Have proven experience in a similar role Be versatile and flexible to adapt to new tasks Be a proven multi-tasker, with problem solving and analytical skills Have excellent attention and knowledge would be beneficial: Knowledge of the Collections & Recoveries Industry Understanding of Data Protection legislation and requirements of standard ISO27001 Job Offer Permanent position located in Weybridge. Comprehensive benefits package to support your well-being. Opportunity to work within the innovative Technology & Telecoms sector. Collaborative work environment with a focus on professional growth.
Feb 04, 2026
Full time
We are seeking a dedicated Client Account Manager to join our team within the Technology & Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames. Client Details Our client is a medium-sized organisation within the Technology & Telecoms industry, offering innovative solutions to businesses. They are committed to delivering exceptional service and maintaining strong relationships with their clients. Description Manage and maintain relationships with key clients to ensure satisfaction and retention. Act as the main point of contact for client queries and support requests. Coordinate with internal teams to ensure timely delivery of services and solutions. Monitor client accounts to identify opportunities for upselling or cross-selling. Prepare and present detailed reports on account activity and performance metrics. Resolve client issues promptly and effectively to maintain trust and satisfaction. Collaborate with sales and marketing teams to align strategies with client objectives. Ensure compliance with company policies and industry regulations. Maintain compliance with financial regulations, and review internal controls Recommend system and process improvements Adhoc project work relating to operational efficiencies / enhancements Respond daily to internal and external communication via email or phone Support wider finance tasks as required, and uphold Consumer Duty standards The role requires analytical and communication skills to bridge the gap between finance and non-finance teams. Profile Have strong interpersonal and communication skills both written and verbally Have proven experience in a similar role Be versatile and flexible to adapt to new tasks Be a proven multi-tasker, with problem solving and analytical skills Have excellent attention and knowledge would be beneficial: Knowledge of the Collections & Recoveries Industry Understanding of Data Protection legislation and requirements of standard ISO27001 Job Offer Permanent position located in Weybridge. Comprehensive benefits package to support your well-being. Opportunity to work within the innovative Technology & Telecoms sector. Collaborative work environment with a focus on professional growth.
Client Operations Analyst 9 Month Contract Manchester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for a Client Operations Analyst to join them for an initial 9-month contract. However, there may be scope for extension. About the Team: The EMEA Global Client Activation (GCA) team, part of our Enterprise Operations Utilities group, is responsible for opening and amending accounts and markets for clients and investment managers across EMEA. The team comprises colleagues in Manchester, Wroclaw, and Brussels, in addition to partners in Singapore and the US. We collaborate with Clients, Investment Managers, Relationship Management, Credit Risk, Contracts, KYC, and many other internal stakeholders throughout onboarding and the trade lifecycle. We play a critical role in the client experience through daily interactions and by ensuring account and market setups are handled accurately and on time. Overview of the Role: You will work alongside Client Activation Specialists in Manchester to support account and market activities for our clients. The role offers broad responsibilities and the opportunity to learn and apply knowledge of the investment lifecycle and the products, services, and global markets we offer. The team operates in a regulated environment with clearly defined service level agreements (SLAs). Role Responsibilities: Directly influence the client experience by handling client instructions, projects, and queries to a high standard, with accuracy and timeliness. Build effective relationships with internal stakeholders involved in account and market setups and the investment lifecycle (e.g., Relationship Management, Service Directors, Credit, FX, Settlements, Cash, Contracts, KYC). Help clients understand requirements, regulations, and complexities of investing in global markets to enable efficient setup to trade. Interpret client instructions and assist with initial setup and ongoing maintenance of accounts, ensuring timely and accurate configuration in our proprietary systems. Contribute to market activities that impact accounts or market setups (e.g., asset conversions, mergers and acquisitions, name changes, address changes, new fund launches). Collaborate with team members in Wroclaw and other locations to execute our global strategy and improve client experience. Demonstrate awareness of market and industry events that may impact client activities or account setups. Conduct regular reviews of outstanding client requests, ensuring completion in line with SLAs and internal controls. Essential Skills & Qualifications: Proven organisation and prioritisation skills; ability to manage workload to meet tight deadlines. Strong attention to detail and accuracy. Proactive approach: uses initiative to identify and resolve issues. Willingness and dedication to learning; growth mindset. Strong client service and stakeholder communication skills. Adaptability to change; comfortable in a dynamic, regulated environment. Fluent English (minimum B2 level), spoken and written. Preferred Skills & Qualifications: Strong digital and IT skills, including proficiency with MS Excel. Ability to understand and navigate complex processes and requirements. Experience managing multiple, high-volume tasks. Flexibility; comfortable collaborating across time zones and functions. Financial services experience (operations, onboarding, or related). Ability to work autonomously and as part of a team. Location: This is a hybrid working role, with a requirement to work from the clients Manchester office 4 days a week. Working hours: Standard working hours with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon Solutions are an equal opportunities company
Feb 04, 2026
Contractor
Client Operations Analyst 9 Month Contract Manchester Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for a Client Operations Analyst to join them for an initial 9-month contract. However, there may be scope for extension. About the Team: The EMEA Global Client Activation (GCA) team, part of our Enterprise Operations Utilities group, is responsible for opening and amending accounts and markets for clients and investment managers across EMEA. The team comprises colleagues in Manchester, Wroclaw, and Brussels, in addition to partners in Singapore and the US. We collaborate with Clients, Investment Managers, Relationship Management, Credit Risk, Contracts, KYC, and many other internal stakeholders throughout onboarding and the trade lifecycle. We play a critical role in the client experience through daily interactions and by ensuring account and market setups are handled accurately and on time. Overview of the Role: You will work alongside Client Activation Specialists in Manchester to support account and market activities for our clients. The role offers broad responsibilities and the opportunity to learn and apply knowledge of the investment lifecycle and the products, services, and global markets we offer. The team operates in a regulated environment with clearly defined service level agreements (SLAs). Role Responsibilities: Directly influence the client experience by handling client instructions, projects, and queries to a high standard, with accuracy and timeliness. Build effective relationships with internal stakeholders involved in account and market setups and the investment lifecycle (e.g., Relationship Management, Service Directors, Credit, FX, Settlements, Cash, Contracts, KYC). Help clients understand requirements, regulations, and complexities of investing in global markets to enable efficient setup to trade. Interpret client instructions and assist with initial setup and ongoing maintenance of accounts, ensuring timely and accurate configuration in our proprietary systems. Contribute to market activities that impact accounts or market setups (e.g., asset conversions, mergers and acquisitions, name changes, address changes, new fund launches). Collaborate with team members in Wroclaw and other locations to execute our global strategy and improve client experience. Demonstrate awareness of market and industry events that may impact client activities or account setups. Conduct regular reviews of outstanding client requests, ensuring completion in line with SLAs and internal controls. Essential Skills & Qualifications: Proven organisation and prioritisation skills; ability to manage workload to meet tight deadlines. Strong attention to detail and accuracy. Proactive approach: uses initiative to identify and resolve issues. Willingness and dedication to learning; growth mindset. Strong client service and stakeholder communication skills. Adaptability to change; comfortable in a dynamic, regulated environment. Fluent English (minimum B2 level), spoken and written. Preferred Skills & Qualifications: Strong digital and IT skills, including proficiency with MS Excel. Ability to understand and navigate complex processes and requirements. Experience managing multiple, high-volume tasks. Flexibility; comfortable collaborating across time zones and functions. Financial services experience (operations, onboarding, or related). Ability to work autonomously and as part of a team. Location: This is a hybrid working role, with a requirement to work from the clients Manchester office 4 days a week. Working hours: Standard working hours with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon Solutions are an equal opportunities company
Role: Call Centre Team Leader Location: Vauxhall London Salary: 33,000 & full benefits package Are you looking for a company that rewards you? A growing company that has a clear progression path? Do you enjoy managing people but miss talking to customers? This role combines both and you will be rewarded for your efforts The role of the Call Centre Team Leader Accountabilities & Deliverables of this Call Centre Team Leader Role requirements of a Call Centre Team Leader Leading the team to achieve target and hit SLA/KPIs. You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers. Ability to lead by example with high levels of customer service and closing skills. Constantly improves own and teams performance - lifts the performance of the team through effective documentation/driving performance and detailing employees improvement through development files. Sets plan for the week/month ahead based on current issues and analyses of previous week/month stats. Delivers weekly plans at health check meetings, through daily performance reviews and the delivery of work set by Call Manager. Utilises Coaching in 121s Ensures the relevant time is spent on employees' and Team's development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous coaching sessions and is moving forward. Delivers documentation based on constant coaching and improvement of their team All paperwork is clear, concise, and legible with all areas completed for review by Senior Management. Personal Attributes of a Call Centre Team Leader Good understanding of telephony systems. Excellent communication skills - effective coaching skills; to have the ability to build relationships & can motivate employees. Extensive knowledge of Microsoft packages. Strong commercial awareness Proactive and decisive approach to problem solving. Strong organisational aptitude and proven time management skills. Please apply online for an immediate interview for this Contact Centre Team Leader role! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Feb 04, 2026
Full time
Role: Call Centre Team Leader Location: Vauxhall London Salary: 33,000 & full benefits package Are you looking for a company that rewards you? A growing company that has a clear progression path? Do you enjoy managing people but miss talking to customers? This role combines both and you will be rewarded for your efforts The role of the Call Centre Team Leader Accountabilities & Deliverables of this Call Centre Team Leader Role requirements of a Call Centre Team Leader Leading the team to achieve target and hit SLA/KPIs. You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers. Ability to lead by example with high levels of customer service and closing skills. Constantly improves own and teams performance - lifts the performance of the team through effective documentation/driving performance and detailing employees improvement through development files. Sets plan for the week/month ahead based on current issues and analyses of previous week/month stats. Delivers weekly plans at health check meetings, through daily performance reviews and the delivery of work set by Call Manager. Utilises Coaching in 121s Ensures the relevant time is spent on employees' and Team's development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous coaching sessions and is moving forward. Delivers documentation based on constant coaching and improvement of their team All paperwork is clear, concise, and legible with all areas completed for review by Senior Management. Personal Attributes of a Call Centre Team Leader Good understanding of telephony systems. Excellent communication skills - effective coaching skills; to have the ability to build relationships & can motivate employees. Extensive knowledge of Microsoft packages. Strong commercial awareness Proactive and decisive approach to problem solving. Strong organisational aptitude and proven time management skills. Please apply online for an immediate interview for this Contact Centre Team Leader role! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
I am currently recruiting for an Ecommerce Marketplace Administrator to join a growing team for a well-known international company who work with a number of household brand-name goods. This position will begin on a temporary basis, with the intention of becoming permanent after a successful 5+ month period. A great opportunity for someone with administrative/marketing and ecommerce experience, whilst not essential, any ecommerce exposure or at least a passion about it is highly desired for this position - This could be any experience with ecomm systems, dealing with stock, orders and more. My client is looking for somebody who is a self-starter, highly motivated and has some kind of marketplace experience. Within this role you will be part of a small team assisting with product listing, troubleshooting ecommerce, inventory management, account management. An ideal position for someone with exceptional rapport building. You will be expected to work alongside their internal marketing team involving campaigns and inputting information into landing pages and making them live across the board. The ideal candidate will have hands on experience, can demonstrate knowledge or interest in marketplace platforms like Amazon, Zalando & Shopify. This role is based in Milton Keynes central and does have subsidised parking on site for employees with expectations of being office based 3 days per week and working from home 2 days per week. Core working hours will be Monday-Friday 9AM-5PM. This role is paying between 25,000 to 28,000 perfect for a graduate looking to build their experience in the ecommerce sector or someone with 1-2 years' experience within an admin/ecommerce role. With this role being a temp to perm position to begin, you would be paid at an hourly rate the equivalent of the annual salary mentioned above. Benefits on offer with this position: - Multiple free/gifted stock quarterly - Over half price discount on any brand within the company - Hybrid working 3 days office 2 days from home - Free snacks & coffee machine - Free gym/fitness incentives - Themed lunches - Pension What to expect day-to-day: Product listing and optimization: Create and maintain compelling product listings that showcase products effectively, including product descriptions, A+ Content, high-quality images, and relevant keywords to maximize visibility and conversion rates. Trouble shoot listing issues and queries: Work actively with support teams in a timely manner to ensure the company are trading effectively and are project launch ready. Advertising and campaign management: Work with direction from your manager to assist with the creation and management of advertising campaigns to effectively achieve the target metrics. Inventory control and management: Monitor inventory levels, advise weekly inventory replenishment requirements / order fulfilment ensuring optimized product availability. Identify marketing and promotional opportunities: Develop proposals for key events i.e. Prime Day, Black Friday, end of season sales, etc. Brand presentation: Partner with the Manager and Marketing team to ensure best-in-class presentation of the brands to give consumers the best brand experience possible on any given platform. What do we need from you: Prior experience in ecommerce to any degree and an understanding of how items are listed and sold will be very beneficial. Knowledge on ecommerce platforms such as Amazon, Zalando, Shopify etc. is essential for this role. Good understanding or an interest in advertising, marketing or similar would be great. Confident on MS Excel, capable of working on spreadsheets. Great internal and external level communication skills are going to be essential. The ability to get to Milton Keynes at least three times a week is a must. If you believe you are the ideal candidate for this Ecommerce Marketplace Administrator role or if you wish to learn more about this role, please do not hesitate to reach out or submit your CV application. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Feb 04, 2026
Contractor
I am currently recruiting for an Ecommerce Marketplace Administrator to join a growing team for a well-known international company who work with a number of household brand-name goods. This position will begin on a temporary basis, with the intention of becoming permanent after a successful 5+ month period. A great opportunity for someone with administrative/marketing and ecommerce experience, whilst not essential, any ecommerce exposure or at least a passion about it is highly desired for this position - This could be any experience with ecomm systems, dealing with stock, orders and more. My client is looking for somebody who is a self-starter, highly motivated and has some kind of marketplace experience. Within this role you will be part of a small team assisting with product listing, troubleshooting ecommerce, inventory management, account management. An ideal position for someone with exceptional rapport building. You will be expected to work alongside their internal marketing team involving campaigns and inputting information into landing pages and making them live across the board. The ideal candidate will have hands on experience, can demonstrate knowledge or interest in marketplace platforms like Amazon, Zalando & Shopify. This role is based in Milton Keynes central and does have subsidised parking on site for employees with expectations of being office based 3 days per week and working from home 2 days per week. Core working hours will be Monday-Friday 9AM-5PM. This role is paying between 25,000 to 28,000 perfect for a graduate looking to build their experience in the ecommerce sector or someone with 1-2 years' experience within an admin/ecommerce role. With this role being a temp to perm position to begin, you would be paid at an hourly rate the equivalent of the annual salary mentioned above. Benefits on offer with this position: - Multiple free/gifted stock quarterly - Over half price discount on any brand within the company - Hybrid working 3 days office 2 days from home - Free snacks & coffee machine - Free gym/fitness incentives - Themed lunches - Pension What to expect day-to-day: Product listing and optimization: Create and maintain compelling product listings that showcase products effectively, including product descriptions, A+ Content, high-quality images, and relevant keywords to maximize visibility and conversion rates. Trouble shoot listing issues and queries: Work actively with support teams in a timely manner to ensure the company are trading effectively and are project launch ready. Advertising and campaign management: Work with direction from your manager to assist with the creation and management of advertising campaigns to effectively achieve the target metrics. Inventory control and management: Monitor inventory levels, advise weekly inventory replenishment requirements / order fulfilment ensuring optimized product availability. Identify marketing and promotional opportunities: Develop proposals for key events i.e. Prime Day, Black Friday, end of season sales, etc. Brand presentation: Partner with the Manager and Marketing team to ensure best-in-class presentation of the brands to give consumers the best brand experience possible on any given platform. What do we need from you: Prior experience in ecommerce to any degree and an understanding of how items are listed and sold will be very beneficial. Knowledge on ecommerce platforms such as Amazon, Zalando, Shopify etc. is essential for this role. Good understanding or an interest in advertising, marketing or similar would be great. Confident on MS Excel, capable of working on spreadsheets. Great internal and external level communication skills are going to be essential. The ability to get to Milton Keynes at least three times a week is a must. If you believe you are the ideal candidate for this Ecommerce Marketplace Administrator role or if you wish to learn more about this role, please do not hesitate to reach out or submit your CV application. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Sellick Partnership is pleased to be supporting Bristol City Council with their search for a Finance Manager on a permanent basis. This is an excellent opportunity for a candidate with prior experience to take the next step in their finance career, as part of a highly supportive and values-driven finance team. Applicants must be CCAB qualified with local authority Financial Management experience, specifically Adults Social Care. You will demonstrate an ability to deal effectively with a range of stakeholders who have varying degrees of understanding of financial matters, and possess expertise in budget preparation, analysing and monitoring complex budgets, project accounting, business cases and benefits realisation. Position: Finance Manager - Adults Social Care Salary: 53,000 - 57,000 Location: Hybrid/Bristol Key responsibilities: Identify, develop and support opportunities and initiatives to transform the delivery of financial services Progress key internal & external financial documents for your respective area of the portfolio Manage & motivate staff, ensuring robust management and supervisory practices are undertaken, learning & development proactively supported and to provide coaching and mentoring as appropriate Support and embed culture of budget holder empowerment and delivery of value for money, including application of benchmarking Provision of insightful predictive analytics, utilising economic, social, & demographic data and commercial acumen to support business development and income improvements across the organisation Lead on the co-ordination & production of the in-year monitoring reports, ensuring key monthly financial monitoring tasks assigned are achieved to a high quality Lead on the collation of detailed revenue budgets including growth & transformation cost & efficiency programmes Update & publish the annual budget monitoring timetable, briefing all service finance business partnering teams & ensuring service managers & director sign-off is achieved Develop & support on the detailed revenue and/or capital budgets for inclusion within the budget, in liaison with Heads of Service & Business Partners, and in line with the MTFP, Capital Strategy & transformation, efficiency programmes Ensure service managers/directors have a thorough understanding and acceptance of their detailed budgets through workshops and other similar processes How to apply: To apply, please submit your CV or contact Kathryn Evans in the Sellick Partnership Derby office for a confidential chat. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Feb 04, 2026
Full time
Sellick Partnership is pleased to be supporting Bristol City Council with their search for a Finance Manager on a permanent basis. This is an excellent opportunity for a candidate with prior experience to take the next step in their finance career, as part of a highly supportive and values-driven finance team. Applicants must be CCAB qualified with local authority Financial Management experience, specifically Adults Social Care. You will demonstrate an ability to deal effectively with a range of stakeholders who have varying degrees of understanding of financial matters, and possess expertise in budget preparation, analysing and monitoring complex budgets, project accounting, business cases and benefits realisation. Position: Finance Manager - Adults Social Care Salary: 53,000 - 57,000 Location: Hybrid/Bristol Key responsibilities: Identify, develop and support opportunities and initiatives to transform the delivery of financial services Progress key internal & external financial documents for your respective area of the portfolio Manage & motivate staff, ensuring robust management and supervisory practices are undertaken, learning & development proactively supported and to provide coaching and mentoring as appropriate Support and embed culture of budget holder empowerment and delivery of value for money, including application of benchmarking Provision of insightful predictive analytics, utilising economic, social, & demographic data and commercial acumen to support business development and income improvements across the organisation Lead on the co-ordination & production of the in-year monitoring reports, ensuring key monthly financial monitoring tasks assigned are achieved to a high quality Lead on the collation of detailed revenue budgets including growth & transformation cost & efficiency programmes Update & publish the annual budget monitoring timetable, briefing all service finance business partnering teams & ensuring service managers & director sign-off is achieved Develop & support on the detailed revenue and/or capital budgets for inclusion within the budget, in liaison with Heads of Service & Business Partners, and in line with the MTFP, Capital Strategy & transformation, efficiency programmes Ensure service managers/directors have a thorough understanding and acceptance of their detailed budgets through workshops and other similar processes How to apply: To apply, please submit your CV or contact Kathryn Evans in the Sellick Partnership Derby office for a confidential chat. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
JOB DESCRIPTION Title: Projects Manager Based At: South Wesrt London Reporting To: Projects Director Industry: Large format graphics & branding interiors Salary: 35k- 45k basic plus package - depending on experience Job Summary: Assisting with overall project management responsibility as assigned by a specific account manager. Pricing tenders and projects using in house systems, specify items for ordering, co-ordinate installations, carrying out site surveys. Key Responsibilities: Meticulous attention for detail, especially during site surveys. Ensure that all work is completed to client guidelines. The ability to work on multiple projects, big and small, simultaneously and good time management. Schedule jobs through the business to ensure in time full delivery. Read building plans to translate into quotations. Liaise internally with design, production and installation teams to ensure the job runs within agreed budgets Outsource/order any additional non-standard items required Ensure clarity our in-house system is always up to date with any changes that are required. Input quotations into clarity for the relevant Account Director to cost. Other Responsibilities : Pass new enquiries generated to the correct area of the business. Assist projects through the business To establish and maintain good working relationships with all colleagues and clients To understand and comply with all relevant company policies and procedures. To promote and maintain a positive image of the business at all times Required Must have at least 3 years' industry knowledge from one of the following, Interior Finishes/Construction/Signs and Graphics Highly organized and can work well under pressure. Good communication skills both written and verbal. Ability to work as a team. Basic knowledge of Exel. These principal responsibilities are not an exhaustive list of duties, only a general guide to the post. In consultation with the post holder, the duties may change from time to time to reflect the changing needs of the company. If this sounds like the role for you, we would love to hear from you. Apply via the link. KEY WORDS: Project Manager, project coordinator, large format, branding, graphics, signage, Southwest London, Putney, London, Project Manager, project coordinator, large format, branding, graphics, signage, South West London, Putney, London, Project Manager, project coordinator, large format, branding, graphics, signage, South West London, Putney, London, Project Manager, project coordinator, large format, branding, graphics, signage, South West London, Putney, London.
Feb 04, 2026
Full time
JOB DESCRIPTION Title: Projects Manager Based At: South Wesrt London Reporting To: Projects Director Industry: Large format graphics & branding interiors Salary: 35k- 45k basic plus package - depending on experience Job Summary: Assisting with overall project management responsibility as assigned by a specific account manager. Pricing tenders and projects using in house systems, specify items for ordering, co-ordinate installations, carrying out site surveys. Key Responsibilities: Meticulous attention for detail, especially during site surveys. Ensure that all work is completed to client guidelines. The ability to work on multiple projects, big and small, simultaneously and good time management. Schedule jobs through the business to ensure in time full delivery. Read building plans to translate into quotations. Liaise internally with design, production and installation teams to ensure the job runs within agreed budgets Outsource/order any additional non-standard items required Ensure clarity our in-house system is always up to date with any changes that are required. Input quotations into clarity for the relevant Account Director to cost. Other Responsibilities : Pass new enquiries generated to the correct area of the business. Assist projects through the business To establish and maintain good working relationships with all colleagues and clients To understand and comply with all relevant company policies and procedures. To promote and maintain a positive image of the business at all times Required Must have at least 3 years' industry knowledge from one of the following, Interior Finishes/Construction/Signs and Graphics Highly organized and can work well under pressure. Good communication skills both written and verbal. Ability to work as a team. Basic knowledge of Exel. These principal responsibilities are not an exhaustive list of duties, only a general guide to the post. In consultation with the post holder, the duties may change from time to time to reflect the changing needs of the company. If this sounds like the role for you, we would love to hear from you. Apply via the link. KEY WORDS: Project Manager, project coordinator, large format, branding, graphics, signage, Southwest London, Putney, London, Project Manager, project coordinator, large format, branding, graphics, signage, South West London, Putney, London, Project Manager, project coordinator, large format, branding, graphics, signage, South West London, Putney, London, Project Manager, project coordinator, large format, branding, graphics, signage, South West London, Putney, London.
Creative Project Manager / Account Manager - Packaging Location: Berkhamsted (Hybrid - 3 days office, 2 home) Salary : DOE Company: A leading packaging and branding design agency. Role: Responsible for looking after account and/or projects from initial concept to completion - working across adaptive packaging design projects. This is a role for someone who loves being right at the heart of creative delivery - building strong client relationships, collaborating closely with studio teams, and keeping projects running smoothly from brief through to final delivery. Serves as a day-to-day contact Managing adaptive packaging design projects end-to-end Acting as a key point of contact for clients, designers and stakeholders Creating clear briefs, managing amends, approvals and timelines Partnering closely with our Studio, Design and Process teams Presenting work to clients with confidence and commercial awareness Keeping a close eye on quality, detail, budgets and delivery Participate in meetings with existing clients and internal teams Ensure high quality standards in all client deliverables Requirements: Packaging industry experience Proven account / project management within a creative n agency / design preferred Design / Artwork / Adaptive experience highly desirable Highly organised, calm under pressure and comfortable juggling multiple projects Confident communicator who enjoys working with creatives and clients alike A proactive team player with a great eye for detail and a solutions-focused mindset A good understanding of creative processes and how design projects Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; account manager / project manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / account co-ordinator / account coordinator / adaptive packaging design / creative account manager / creative project manager
Feb 04, 2026
Full time
Creative Project Manager / Account Manager - Packaging Location: Berkhamsted (Hybrid - 3 days office, 2 home) Salary : DOE Company: A leading packaging and branding design agency. Role: Responsible for looking after account and/or projects from initial concept to completion - working across adaptive packaging design projects. This is a role for someone who loves being right at the heart of creative delivery - building strong client relationships, collaborating closely with studio teams, and keeping projects running smoothly from brief through to final delivery. Serves as a day-to-day contact Managing adaptive packaging design projects end-to-end Acting as a key point of contact for clients, designers and stakeholders Creating clear briefs, managing amends, approvals and timelines Partnering closely with our Studio, Design and Process teams Presenting work to clients with confidence and commercial awareness Keeping a close eye on quality, detail, budgets and delivery Participate in meetings with existing clients and internal teams Ensure high quality standards in all client deliverables Requirements: Packaging industry experience Proven account / project management within a creative n agency / design preferred Design / Artwork / Adaptive experience highly desirable Highly organised, calm under pressure and comfortable juggling multiple projects Confident communicator who enjoys working with creatives and clients alike A proactive team player with a great eye for detail and a solutions-focused mindset A good understanding of creative processes and how design projects Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; account manager / project manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / account co-ordinator / account coordinator / adaptive packaging design / creative account manager / creative project manager
Account Manager - Large / Wide Format Print Salary: 35,000 - 45,000 (DOE) Location: Office-based (Hybrid available after probation) We're working with a well-established business within the large / wide format print and visual communications sector , who are looking to appoint an experienced Account Manager to join their team. This is a client-facing, end-to-end role , ideal for someone who enjoys managing projects from initial enquiry through to delivery, while building strong client relationships and driving repeat business. The Role: Managing client accounts and acting as the main point of contact throughout the project lifecycle Producing accurate quotations and following these up to maximise conversion Liaising closely with internal production, print, and project teams to ensure jobs are delivered on time and to specification Coordinating multiple projects simultaneously while maintaining excellent service levels Proactively communicating with clients to provide updates and manage expectations The Ideal Candidate: Proven experience in account management or client services Background in print management , large format , or wide format print is highly desirable Confident producing and managing quotations and following up with clients Strong organisational skills with the ability to manage multiple projects Excellent communication and stakeholder management skills What's on Offer: Competitive salary of 35,000 - 45,000 , depending on experience 25 days holiday + bank holidays , plus your birthday off Office-based role with the opportunity for up to 2 days working from home after successful probation Opportunity to join a supportive, collaborative team within a growing business This is an excellent opportunity for a commercially minded Account Manager looking to work within a fast-paced, creative print environment.
Feb 04, 2026
Full time
Account Manager - Large / Wide Format Print Salary: 35,000 - 45,000 (DOE) Location: Office-based (Hybrid available after probation) We're working with a well-established business within the large / wide format print and visual communications sector , who are looking to appoint an experienced Account Manager to join their team. This is a client-facing, end-to-end role , ideal for someone who enjoys managing projects from initial enquiry through to delivery, while building strong client relationships and driving repeat business. The Role: Managing client accounts and acting as the main point of contact throughout the project lifecycle Producing accurate quotations and following these up to maximise conversion Liaising closely with internal production, print, and project teams to ensure jobs are delivered on time and to specification Coordinating multiple projects simultaneously while maintaining excellent service levels Proactively communicating with clients to provide updates and manage expectations The Ideal Candidate: Proven experience in account management or client services Background in print management , large format , or wide format print is highly desirable Confident producing and managing quotations and following up with clients Strong organisational skills with the ability to manage multiple projects Excellent communication and stakeholder management skills What's on Offer: Competitive salary of 35,000 - 45,000 , depending on experience 25 days holiday + bank holidays , plus your birthday off Office-based role with the opportunity for up to 2 days working from home after successful probation Opportunity to join a supportive, collaborative team within a growing business This is an excellent opportunity for a commercially minded Account Manager looking to work within a fast-paced, creative print environment.
Sales Account Manager Aerospace Manufacturing Key Accounts £70,000 + £6,000 Car Allowance + 5% Matched Pension Flexible UK Base Hybrid Working We are seeking an ambitious, commercially astute Sales Account Manager to sit at the heart of our customer relationships and growth strategy. This is a high-impact role combining fast-paced Speedshop sales with strategic key account management across established aerospace programmes. If you thrive on winning new work, influencing technical decisions, and operating at the interface between customers and manufacturing teams, this is a role where you can truly make your mark. The Opportunity Reporting to the Director of Programmes , you will own and develop relationships with strategic customers, driving new opportunities while ensuring excellent execution of existing contracts. This role is split 50/50 between Sales and Key Account Management , offering both the excitement of new business and the satisfaction of long-term partnership building. You'll be a trusted customer advocate internally - and a credible, influential representative externally. What You'll Be Doing Customer & Account Leadership Act as the primary point of contact for key aerospace customers Represent the business at customer sites and champion customer needs internally Understand and grow market share within key accounts through targeted sales and marketing plans Lead and participate in Business Reviews (BRs) and Programme Review Meetings (PRMs) Speedshop & New Business Growth Actively identify, pursue, and win Speedshop and late-definition opportunities Seek out and respond to new calls for tenders aligned with the business's industrial strategy Coordinate internal teams to produce compelling, compliant tender responses Present industrial, technical, and commercial proposals to customers Lead negotiations through to contract award and industrialisation Contract & Programme Execution Ensure customer contracts are delivered in line with agreed terms Identify and commercialise non-contractual or additional activities Support new industrialisations through to series production Contribute to sales budgets, forecasts, and long-term account strategies What We're Looking For Experience & Knowledge Minimum 3 years' experience in a similar Sales / Account Management role Strong background in aerospace or a comparable manufacturing environment Proven experience delivering Speedshop / fast-turnaround work Solid understanding of aerostructure manufacturing (machining, fabrication, assembly) Confident in sales negotiation covering technical, financial, and contractual aspects Skills & Attributes Persuasive, credible communicator at all levels Influential with both customers and internal stakeholders Commercially sharp, results-driven, and comfortable working to short deadlines Highly organised, detail-oriented, and analytically minded Autonomous self-starter who thrives in a collaborative environment Flexible and mobile - full UK driving licence required Qualifications Degree preferred (Business, Engineering, or similar) Location & Working Pattern UK-based, flexible location Derby : on site once per week Customer sites : approximately once per week Essex : once per month Home-based working for the remainder of the time Reward & Benefits £70,000 base salary £6,000 annual car allowance 5% matched pension Hybrid working with autonomy and trust A senior, visible role with real influence and growth potential
Feb 04, 2026
Full time
Sales Account Manager Aerospace Manufacturing Key Accounts £70,000 + £6,000 Car Allowance + 5% Matched Pension Flexible UK Base Hybrid Working We are seeking an ambitious, commercially astute Sales Account Manager to sit at the heart of our customer relationships and growth strategy. This is a high-impact role combining fast-paced Speedshop sales with strategic key account management across established aerospace programmes. If you thrive on winning new work, influencing technical decisions, and operating at the interface between customers and manufacturing teams, this is a role where you can truly make your mark. The Opportunity Reporting to the Director of Programmes , you will own and develop relationships with strategic customers, driving new opportunities while ensuring excellent execution of existing contracts. This role is split 50/50 between Sales and Key Account Management , offering both the excitement of new business and the satisfaction of long-term partnership building. You'll be a trusted customer advocate internally - and a credible, influential representative externally. What You'll Be Doing Customer & Account Leadership Act as the primary point of contact for key aerospace customers Represent the business at customer sites and champion customer needs internally Understand and grow market share within key accounts through targeted sales and marketing plans Lead and participate in Business Reviews (BRs) and Programme Review Meetings (PRMs) Speedshop & New Business Growth Actively identify, pursue, and win Speedshop and late-definition opportunities Seek out and respond to new calls for tenders aligned with the business's industrial strategy Coordinate internal teams to produce compelling, compliant tender responses Present industrial, technical, and commercial proposals to customers Lead negotiations through to contract award and industrialisation Contract & Programme Execution Ensure customer contracts are delivered in line with agreed terms Identify and commercialise non-contractual or additional activities Support new industrialisations through to series production Contribute to sales budgets, forecasts, and long-term account strategies What We're Looking For Experience & Knowledge Minimum 3 years' experience in a similar Sales / Account Management role Strong background in aerospace or a comparable manufacturing environment Proven experience delivering Speedshop / fast-turnaround work Solid understanding of aerostructure manufacturing (machining, fabrication, assembly) Confident in sales negotiation covering technical, financial, and contractual aspects Skills & Attributes Persuasive, credible communicator at all levels Influential with both customers and internal stakeholders Commercially sharp, results-driven, and comfortable working to short deadlines Highly organised, detail-oriented, and analytically minded Autonomous self-starter who thrives in a collaborative environment Flexible and mobile - full UK driving licence required Qualifications Degree preferred (Business, Engineering, or similar) Location & Working Pattern UK-based, flexible location Derby : on site once per week Customer sites : approximately once per week Essex : once per month Home-based working for the remainder of the time Reward & Benefits £70,000 base salary £6,000 annual car allowance 5% matched pension Hybrid working with autonomy and trust A senior, visible role with real influence and growth potential
Sales Ledger / Accounts receivable Location: Maldon, Essex Hours: Full-time, Monday to Friday Reporting to: Finance Manager Salary - Competitive Main Responsibilities - Accounts Receivable Process and review automated sales invoices across all divisions, ensuring accurate upload to the accounting system Post and allocate customer receipts accurately Work closely with Sales, Merchandising, and Finance teams to investigate and resolve customer queries promptly and professionally Monitor and follow up on overdue balances through agreed customer processes, maintaining regular communication with customers and internal teams Conduct weekly and monthly reviews of debtor balances and prepare debtor KPI reports for management Prepare, review and submit monthly invoice finance reconciliations in 3 currencies Review and maintain customer credit limits in line with trading requirements Issue customer statements and reconcile ledgers against customer portals Liaise proactively with internal teams to ensure all sales are invoiced correctly Process and obtain authorisation for any debit notes received from customers Proactively identify and implement process improvements within the sales ledger function Support month end close procedures by ensuring all sales transactions and receipts are posted accurately and on time Provide month end and year end support with reconciliations and audit preparation as required General / Administrative Provide administrative support to the Finance team as required Cover for team members during absences to ensure continuity of service What We Offer 25 days' annual leave plus bank holiday Employee benefits and rewards program Employee Assistant Program (EAP) Choice of three work patterns (8:00-4:30, 8:30-5:00, or 9:00-5:30) Early finish every Friday Social events throughout the year Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 04, 2026
Full time
Sales Ledger / Accounts receivable Location: Maldon, Essex Hours: Full-time, Monday to Friday Reporting to: Finance Manager Salary - Competitive Main Responsibilities - Accounts Receivable Process and review automated sales invoices across all divisions, ensuring accurate upload to the accounting system Post and allocate customer receipts accurately Work closely with Sales, Merchandising, and Finance teams to investigate and resolve customer queries promptly and professionally Monitor and follow up on overdue balances through agreed customer processes, maintaining regular communication with customers and internal teams Conduct weekly and monthly reviews of debtor balances and prepare debtor KPI reports for management Prepare, review and submit monthly invoice finance reconciliations in 3 currencies Review and maintain customer credit limits in line with trading requirements Issue customer statements and reconcile ledgers against customer portals Liaise proactively with internal teams to ensure all sales are invoiced correctly Process and obtain authorisation for any debit notes received from customers Proactively identify and implement process improvements within the sales ledger function Support month end close procedures by ensuring all sales transactions and receipts are posted accurately and on time Provide month end and year end support with reconciliations and audit preparation as required General / Administrative Provide administrative support to the Finance team as required Cover for team members during absences to ensure continuity of service What We Offer 25 days' annual leave plus bank holiday Employee benefits and rewards program Employee Assistant Program (EAP) Choice of three work patterns (8:00-4:30, 8:30-5:00, or 9:00-5:30) Early finish every Friday Social events throughout the year Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Sales & Customer Service Representative Location: Liverpool, Hybrid Salary : 25,877 - 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm. The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner We are looking for colleagues who are: As well as a passion for the job, below are the skills we are looking for to be successful in the role: A positive "can do" attitude Excellent verbal and written communication skills Great listening skills High level of accuracy and attention to detail Good problem solver Ability to work in a fast paced environment Ability to multi-task and manage time effectively Be able to demonstrate patience and empathy Excellent customer service skills, incorporating a confident and polite telephone manner Previous Insurance or Financial Services Industry Experience Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply : We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
Feb 04, 2026
Full time
Job Title: Sales & Customer Service Representative Location: Liverpool, Hybrid Salary : 25,877 - 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm. The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner We are looking for colleagues who are: As well as a passion for the job, below are the skills we are looking for to be successful in the role: A positive "can do" attitude Excellent verbal and written communication skills Great listening skills High level of accuracy and attention to detail Good problem solver Ability to work in a fast paced environment Ability to multi-task and manage time effectively Be able to demonstrate patience and empathy Excellent customer service skills, incorporating a confident and polite telephone manner Previous Insurance or Financial Services Industry Experience Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply : We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form. Position: Senior People Advisor Salary: £45k-49,500k per annum Hours: 35 Reports to: People Director Location: Shoreditch, East London (Hybrid Model) Key relationships: Department Heads, Line Managers, Staff JOB PURPOSE We re looking for a proactive, inclusive and insightful HR generalist to manage the day-to-day People advisory and operational support across our medium sized charity, while contributing to a range of forward-thinking HR projects that align our processes, policies and practice with our strategic goals. As our Senior People Advisor, you ll work closely with our Director of People and partner daily with our managers and staff to build confidence in our People systems and strengthen understanding of good practice. With a passion for building inclusive cultures, wellbeing and employee experience, you ll be an empathetic relationship builder who brings strong problem-solving skills, sound HR knowledge and a data informed, test and learn approach. You ll be comfortable being hands on and working with a varied portfolio of activity. Your insights will help shape a safe, inclusive, healthy and agile culture, support organisational learning and development, and drive continuous improvement across our People function. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. Role Responsibilities Manage and/or advise on employee relations work with a resolution-focused approach to disputes, disciplinaries, grievances, absence, change management processes. Responsible for overseeing our current HRIS system, ensuring it is used effectively, information is up to date and compliant, and more widely ensuring all HR data is sufficiently protected and compliant with GDPR in all systems and processes Manage the day-to-day relationship with a range of our People-related suppliers Produce and use People data to analyse trends and help make decisions. To include producing dashboards for managers, leadership where required. Oversee the planning and delivery of key activities in the HR calendar such as Employee Engagement surveys, the organisation appraisal process, and associated Internal Communications within the organisation Develop and evaluate the confidence and capability of managers and staff in our People practices, and systems Develop, update and communicate our People policies and procedures, in line with organisational strategy, best practice and employment legislation. Ensure our People practices have safety, diversity, equity and inclusion at their core and play a key role in championing the delivery of our ED&I roadmap. Provide first line advice on our Total Reward offer to managers and staff and liaise with benefits suppliers to help us continually evolve our Employee Value Proposition. Support managers in inclusive recruitment processes, ensuring compliance, best practice and use of appropriate metrics to continually inform our recruitment strategy. Use and update reward benchmarking in line with our reward policy Design and deliver wellbeing related initiatives Work with and contribute to the evolution of competency frameworks and development pathways and advise staff and managers around these. Accountability for discrete budget lines The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES, SKILLS AND EXPERIENCE Essential Experience Level 5 CIPD qualified or equivalent proven generalist HR experience Advising and leading confidently on a range of HR policies, UK employment law and best practice Design and delivery of inclusive HR processes and improvements Experienced in developing and supporting managers and staff through change Experienced in advising managers and staff around learning and development Scoping, managing and overseeing delivery of a varied range of HR projects to enhance efficiency and the employee experience. Essential Skills/Knowledge Solid knowledge of UK employment and relevant GDPR legislation and its application Skilled in using HRIS systems and using them for reporting and streamlining processes Strong Excel skills, and skilled in Microsoft Office suite, including SharePoint Analytical skills to interpret data, identify trends and make informed recommendations Understanding of Diversity, Equality and Inclusion considerations and best practice Knowledge and experience of using Reward data and benchmarking tools Knowledge of Safeguarding principles and practice Excellent communication skills, ensuring our policies and practices are accessible Essential Attributes Able to thrive in a small, dynamic and evolving organisation, showing initiative and adaptability. Collaborative and skilled at building strong, trust-based relationships across teams. Personally aligned to values of fairness, inclusion, wellbeing and integrity. A growth mindset Desirable Skills/Experience Lived experience of or a strong affinity to the refugee cause Understanding and experience of competency frameworks Experience of contributing to staff wellbeing and engagement programmes Experience of line managing or task managing the work of others Experience of taking a coaching approach to develop others WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: Midday 16th February 2026 Interviews date: 24th and 26th February If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation . click apply for full job details
Feb 04, 2026
Full time
PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form. Position: Senior People Advisor Salary: £45k-49,500k per annum Hours: 35 Reports to: People Director Location: Shoreditch, East London (Hybrid Model) Key relationships: Department Heads, Line Managers, Staff JOB PURPOSE We re looking for a proactive, inclusive and insightful HR generalist to manage the day-to-day People advisory and operational support across our medium sized charity, while contributing to a range of forward-thinking HR projects that align our processes, policies and practice with our strategic goals. As our Senior People Advisor, you ll work closely with our Director of People and partner daily with our managers and staff to build confidence in our People systems and strengthen understanding of good practice. With a passion for building inclusive cultures, wellbeing and employee experience, you ll be an empathetic relationship builder who brings strong problem-solving skills, sound HR knowledge and a data informed, test and learn approach. You ll be comfortable being hands on and working with a varied portfolio of activity. Your insights will help shape a safe, inclusive, healthy and agile culture, support organisational learning and development, and drive continuous improvement across our People function. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. Role Responsibilities Manage and/or advise on employee relations work with a resolution-focused approach to disputes, disciplinaries, grievances, absence, change management processes. Responsible for overseeing our current HRIS system, ensuring it is used effectively, information is up to date and compliant, and more widely ensuring all HR data is sufficiently protected and compliant with GDPR in all systems and processes Manage the day-to-day relationship with a range of our People-related suppliers Produce and use People data to analyse trends and help make decisions. To include producing dashboards for managers, leadership where required. Oversee the planning and delivery of key activities in the HR calendar such as Employee Engagement surveys, the organisation appraisal process, and associated Internal Communications within the organisation Develop and evaluate the confidence and capability of managers and staff in our People practices, and systems Develop, update and communicate our People policies and procedures, in line with organisational strategy, best practice and employment legislation. Ensure our People practices have safety, diversity, equity and inclusion at their core and play a key role in championing the delivery of our ED&I roadmap. Provide first line advice on our Total Reward offer to managers and staff and liaise with benefits suppliers to help us continually evolve our Employee Value Proposition. Support managers in inclusive recruitment processes, ensuring compliance, best practice and use of appropriate metrics to continually inform our recruitment strategy. Use and update reward benchmarking in line with our reward policy Design and deliver wellbeing related initiatives Work with and contribute to the evolution of competency frameworks and development pathways and advise staff and managers around these. Accountability for discrete budget lines The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES, SKILLS AND EXPERIENCE Essential Experience Level 5 CIPD qualified or equivalent proven generalist HR experience Advising and leading confidently on a range of HR policies, UK employment law and best practice Design and delivery of inclusive HR processes and improvements Experienced in developing and supporting managers and staff through change Experienced in advising managers and staff around learning and development Scoping, managing and overseeing delivery of a varied range of HR projects to enhance efficiency and the employee experience. Essential Skills/Knowledge Solid knowledge of UK employment and relevant GDPR legislation and its application Skilled in using HRIS systems and using them for reporting and streamlining processes Strong Excel skills, and skilled in Microsoft Office suite, including SharePoint Analytical skills to interpret data, identify trends and make informed recommendations Understanding of Diversity, Equality and Inclusion considerations and best practice Knowledge and experience of using Reward data and benchmarking tools Knowledge of Safeguarding principles and practice Excellent communication skills, ensuring our policies and practices are accessible Essential Attributes Able to thrive in a small, dynamic and evolving organisation, showing initiative and adaptability. Collaborative and skilled at building strong, trust-based relationships across teams. Personally aligned to values of fairness, inclusion, wellbeing and integrity. A growth mindset Desirable Skills/Experience Lived experience of or a strong affinity to the refugee cause Understanding and experience of competency frameworks Experience of contributing to staff wellbeing and engagement programmes Experience of line managing or task managing the work of others Experience of taking a coaching approach to develop others WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Closing date: Midday 16th February 2026 Interviews date: 24th and 26th February If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation . click apply for full job details