Assistant Sales and Marketing Manager £34,000+ Office-based Staffordshire We are recruiting on behalf of an established engineering and manufacturing business in Staffordshire for an Assistant Sales and Marketing Manager. This is an office-based role within a technical, build-to-order environment, supporting sales operations and marketing activity across UK and international customers. This position would suit someone with experience in a similar engineering or manufacturing setting who enjoys a varied, commercially focused role. The Role Supporting the Sales and Marketing Manager, you will be responsible for the smooth running of day-to-day sales administration while contributing to marketing initiatives and customer engagement. Key responsibilities include: Processing customer enquiries, quotations, and sales orders Liaising with customers, agents, and distributors Following up open sales leads and supporting sales performance Maintaining CRM systems and sales data Preparing order acknowledgements, shipping documentation, and invoices Managing sales inboxes and responding to enquiries Producing regular sales and intake reports Providing cover for other sales team members when required Handling inbound calls and email correspondence Supporting customer visits and meetings onsite Marketing Support Assisting with marketing campaigns, exhibitions, and trade events Updating website content and social media platforms Coordinating marketing materials such as brochures and newsletters Supporting email marketing and digital activity Carrying out basic market and competitor research About You Previous experience in sales administration, commercial support, or marketing Experience within an engineering, manufacturing, or technical environment Strong organisational skills with excellent attention to detail Confident written and verbal communication skills Competent with Microsoft Office and CRM systems Proactive, reliable, and comfortable managing multiple priorities Package Salary £34,000+ depending on experience 25 days annual leave plus bank holidays Pension scheme Training and long-term career development Stable, supportive working environment
Feb 04, 2026
Full time
Assistant Sales and Marketing Manager £34,000+ Office-based Staffordshire We are recruiting on behalf of an established engineering and manufacturing business in Staffordshire for an Assistant Sales and Marketing Manager. This is an office-based role within a technical, build-to-order environment, supporting sales operations and marketing activity across UK and international customers. This position would suit someone with experience in a similar engineering or manufacturing setting who enjoys a varied, commercially focused role. The Role Supporting the Sales and Marketing Manager, you will be responsible for the smooth running of day-to-day sales administration while contributing to marketing initiatives and customer engagement. Key responsibilities include: Processing customer enquiries, quotations, and sales orders Liaising with customers, agents, and distributors Following up open sales leads and supporting sales performance Maintaining CRM systems and sales data Preparing order acknowledgements, shipping documentation, and invoices Managing sales inboxes and responding to enquiries Producing regular sales and intake reports Providing cover for other sales team members when required Handling inbound calls and email correspondence Supporting customer visits and meetings onsite Marketing Support Assisting with marketing campaigns, exhibitions, and trade events Updating website content and social media platforms Coordinating marketing materials such as brochures and newsletters Supporting email marketing and digital activity Carrying out basic market and competitor research About You Previous experience in sales administration, commercial support, or marketing Experience within an engineering, manufacturing, or technical environment Strong organisational skills with excellent attention to detail Confident written and verbal communication skills Competent with Microsoft Office and CRM systems Proactive, reliable, and comfortable managing multiple priorities Package Salary £34,000+ depending on experience 25 days annual leave plus bank holidays Pension scheme Training and long-term career development Stable, supportive working environment
Job Title: Sales & Customer Service Representative Location: Liverpool, Hybrid Salary : 25,877 - 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm. The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner We are looking for colleagues who are: As well as a passion for the job, below are the skills we are looking for to be successful in the role: A positive "can do" attitude Excellent verbal and written communication skills Great listening skills High level of accuracy and attention to detail Good problem solver Ability to work in a fast paced environment Ability to multi-task and manage time effectively Be able to demonstrate patience and empathy Excellent customer service skills, incorporating a confident and polite telephone manner Previous Insurance or Financial Services Industry Experience Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply : We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
Feb 04, 2026
Full time
Job Title: Sales & Customer Service Representative Location: Liverpool, Hybrid Salary : 25,877 - 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm. The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner We are looking for colleagues who are: As well as a passion for the job, below are the skills we are looking for to be successful in the role: A positive "can do" attitude Excellent verbal and written communication skills Great listening skills High level of accuracy and attention to detail Good problem solver Ability to work in a fast paced environment Ability to multi-task and manage time effectively Be able to demonstrate patience and empathy Excellent customer service skills, incorporating a confident and polite telephone manner Previous Insurance or Financial Services Industry Experience Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply : We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
Customer Service Agent Salary: Up to 12.38 per hour Part-time Hours: 20 hours per week (3-4 days), shift-based Location: Discovery Park (occasional weekend shifts at Margate) We are recruiting a Customer Service Agent to join a busy customer support team within a leisure environment. This role is focused on phone and email-based customer service, supporting members with enquiries, bookings, and memberships, alongside some sales and promotional activity. This position is ideal for someone confident on the phone, organised, and comfortable working in a fast-paced, customer-focused setting. Key Responsibilities Acting as the first point of contact for customer enquiries Handling inbound and outbound calls (warm calls only) Managing enquiries through a ticketing system Supporting memberships, cancellations, and renewals Assisting with promotions, sales, and rebooking activity Using booking and CRM systems at a basic operational level Working Hours 20 hours per week across 3 to 4 days Shift-based role including evenings Occasional weekend work on a shift pattern (Margate location) Typical hours: Monday & Wednesday: 8:00am to 7:30pm, 1.30pm to 7.30pm Tuesday, Thursday & Friday: 8.00am to 6:00pm Weekends: 9:30am to 4:00pm Person Specification Previous experience in phone or email-based customer service or sales Confident and professional telephone manner Strong written communication skills Comfortable learning and using digital systems Customer-focused with a friendly and approachable manner Benefits Free leisure membership Friends and family discounts Discounted spa treatments Childcare discounts Professional development opportunities Holiday purchase scheme & volunteering leave Employer pension contribution and company sick pay Employee assistance programme Cashback rewards Successful candidates will be subject to a DBS check, and applicants must have the right to work in the UK. Please email your CV to (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Feb 03, 2026
Full time
Customer Service Agent Salary: Up to 12.38 per hour Part-time Hours: 20 hours per week (3-4 days), shift-based Location: Discovery Park (occasional weekend shifts at Margate) We are recruiting a Customer Service Agent to join a busy customer support team within a leisure environment. This role is focused on phone and email-based customer service, supporting members with enquiries, bookings, and memberships, alongside some sales and promotional activity. This position is ideal for someone confident on the phone, organised, and comfortable working in a fast-paced, customer-focused setting. Key Responsibilities Acting as the first point of contact for customer enquiries Handling inbound and outbound calls (warm calls only) Managing enquiries through a ticketing system Supporting memberships, cancellations, and renewals Assisting with promotions, sales, and rebooking activity Using booking and CRM systems at a basic operational level Working Hours 20 hours per week across 3 to 4 days Shift-based role including evenings Occasional weekend work on a shift pattern (Margate location) Typical hours: Monday & Wednesday: 8:00am to 7:30pm, 1.30pm to 7.30pm Tuesday, Thursday & Friday: 8.00am to 6:00pm Weekends: 9:30am to 4:00pm Person Specification Previous experience in phone or email-based customer service or sales Confident and professional telephone manner Strong written communication skills Comfortable learning and using digital systems Customer-focused with a friendly and approachable manner Benefits Free leisure membership Friends and family discounts Discounted spa treatments Childcare discounts Professional development opportunities Holiday purchase scheme & volunteering leave Employer pension contribution and company sick pay Employee assistance programme Cashback rewards Successful candidates will be subject to a DBS check, and applicants must have the right to work in the UK. Please email your CV to (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Debt Recovery Agent Are you a confident negotiator with experience in Debt Recovery? Due to Internal Growth We're looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases. Salary: Competitive Salary + upto 10% bonus Hours: Monday - Friday (no weekends) Contract: Permanent, 37.5 hours Location: Sale, Manchester Hybrid - 3 days WFH, 2 days office Key Responsibilities Manage a portfolio of customer debt cases Handle inbound queries and proactively contact overdue customers Agree payment plans and reset Direct Debits to prevent future debt Work with internal teams and third party agencies where required Support complex tenancy cases and resolve disputes preventing payment Ensure compliance with regulatory standards including GDPR Achieving and working towards targets What We're Looking For Previous experience in Debt Recovery, Payment Support. Strong communication skills verbal and written Confident in making decisions Customer focused Experience handling complex customer issues Knowledge of debt management systems, regulatory frameworks, and ledger management Background in utilities debt collection is desirable Benefits 25-28 days annual leave + birthday off Pension + life assurance Retail discounts Option to buy/sell holidays Well being and GP support On site parking, gym, caf , and social spaces Hybrid working (after sign off) No weekends or bank holidays If you're ready for a challenge in a fast paced, rewarding environment, please apply today currently shortlisting for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 03, 2026
Full time
Debt Recovery Agent Are you a confident negotiator with experience in Debt Recovery? Due to Internal Growth We're looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases. Salary: Competitive Salary + upto 10% bonus Hours: Monday - Friday (no weekends) Contract: Permanent, 37.5 hours Location: Sale, Manchester Hybrid - 3 days WFH, 2 days office Key Responsibilities Manage a portfolio of customer debt cases Handle inbound queries and proactively contact overdue customers Agree payment plans and reset Direct Debits to prevent future debt Work with internal teams and third party agencies where required Support complex tenancy cases and resolve disputes preventing payment Ensure compliance with regulatory standards including GDPR Achieving and working towards targets What We're Looking For Previous experience in Debt Recovery, Payment Support. Strong communication skills verbal and written Confident in making decisions Customer focused Experience handling complex customer issues Knowledge of debt management systems, regulatory frameworks, and ledger management Background in utilities debt collection is desirable Benefits 25-28 days annual leave + birthday off Pension + life assurance Retail discounts Option to buy/sell holidays Well being and GP support On site parking, gym, caf , and social spaces Hybrid working (after sign off) No weekends or bank holidays If you're ready for a challenge in a fast paced, rewarding environment, please apply today currently shortlisting for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Support Agent Bournemouth (office based) £30,000 + benefits Join a fast-growing tech company that s transforming the accountancy software space with cutting-edge solutions and a fresh approach to customer experience. If you thrive in a fast-paced support environment and enjoy solving problems, this Customer Support Agent role could be your next career move. Recognised as one of the Sunday Times Best Places to Work 2024 and backed by £25 million in recent investment, this company offers a dynamic and rewarding environment where your contributions truly matter. As a Customer Support Agent, you will benefit from: Company share scheme Private medical insurance 25 days holiday plus bank holidays Quarterly profit-related bonus Hybrid/flexible working arrangements Clear progression opportunities Autonomy and ownership of your workload As a Customer Support Agent, your responsibilities will include: Managing inbound queries via phone and email, triaging and prioritising effectively Recording and tracking support tickets using internal systems Diagnosing and resolving technical issues, escalating where appropriate Advising clients on best practice to optimise their use of the software Collaborating with implementation consultants to resolve system queries As a Customer Support Agent, your experience will include: Previous experience in a customer support role Expierence in supporting Finance/Accoutancy Software Strong verbal and written communication skills Ability to work independently and manage competing priorities A reliable and adaptable approach to work A collaborative mindset and team-oriented attitude If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Amber at Rubicon for more information.
Feb 03, 2026
Full time
Customer Support Agent Bournemouth (office based) £30,000 + benefits Join a fast-growing tech company that s transforming the accountancy software space with cutting-edge solutions and a fresh approach to customer experience. If you thrive in a fast-paced support environment and enjoy solving problems, this Customer Support Agent role could be your next career move. Recognised as one of the Sunday Times Best Places to Work 2024 and backed by £25 million in recent investment, this company offers a dynamic and rewarding environment where your contributions truly matter. As a Customer Support Agent, you will benefit from: Company share scheme Private medical insurance 25 days holiday plus bank holidays Quarterly profit-related bonus Hybrid/flexible working arrangements Clear progression opportunities Autonomy and ownership of your workload As a Customer Support Agent, your responsibilities will include: Managing inbound queries via phone and email, triaging and prioritising effectively Recording and tracking support tickets using internal systems Diagnosing and resolving technical issues, escalating where appropriate Advising clients on best practice to optimise their use of the software Collaborating with implementation consultants to resolve system queries As a Customer Support Agent, your experience will include: Previous experience in a customer support role Expierence in supporting Finance/Accoutancy Software Strong verbal and written communication skills Ability to work independently and manage competing priorities A reliable and adaptable approach to work A collaborative mindset and team-oriented attitude If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Amber at Rubicon for more information.
Summary of the Role: As Founding Talent Partner at Maze, you'll be the architect of our talent engine, owning the mission critical challenge of building one of the most talent dense teams in the UK tech ecosystem. This is a unique opportunity to join as the first dedicated talent hire at a well funded startup building at the intersection of generative AI and cybersecurity. You'll work directly with our VP of Operations and founders to source, assess, and hire exceptional people across the business-with a particular focus on scaling our engineering team from 15 to people over the next 18 months. We have an extremely high hiring bar, and we need someone who knows what "great" looks like because they've built high performing teams before. You'll spend your time proactively sourcing passive candidates, conducting rigorous screening calls that accurately predict success, and managing interview processes that move fast without compromising quality. Your success will be measured not just by hires made, but by the long term performance of the people you bring in-are they thriving at 6, 9, and 18 months? This role is perfect for someone who has owned hiring outcomes at a fast growth tech company known for its talent bar, has deep experience recruiting engineers, and wants to build a world class talent function from the ground up. Your Contributions to Our Journey: Own Proactive Sourcing at Scale: Build diverse, high quality candidate pipelines through direct sourcing, leveraging your network, creative outreach strategies, and deep knowledge of where exceptional talent lives-never relying solely on inbound applications or agencies Conduct Rigorous Screening: Run high quality first round screening calls across all functions, with particular depth in engineering roles (backend, ML/AI, infrastructure, data), credibly assessing technical concepts and accurately predicting which candidates will succeed at Maze Scale Engineering Excellence: Partner closely with engineering leadership to hire 20+ engineers over the next 18 months, understanding the nuances of each role and building a team that maintains our high performance culture as we grow Drive Interview Process Excellence: Own end to end interview coordination, ensuring processes move at startup speed while delivering exceptional candidate experience and robust assessment of every hire Partner with Hiring Managers: Build trusted relationships with hiring managers across all departments, deeply understanding their needs, challenging briefs when appropriate, and becoming a strategic partner in building their teams Manage Agency Relationships: Strategically leverage external agency partners for specific searches while maintaining primary focus on direct sourcing capabilities that give us long term competitive advantage Build Employer Brand: Strengthen our presence on job boards, LinkedIn, Glassdoor, and through our company offsites-ensuring Maze is recognised as a destination for exceptional talent in the AI and cybersecurity space What You Need to Be Successful: Proven Engineering Hiring Track Record: Demonstrable experience sourcing and hiring engineers (backend, infrastructure, data, ML) at fast growth tech companies, with the ability to credibly discuss technical concepts and assess candidate potential before technical interview stages Ownership of Hiring Outcomes: You've owned talent acquisition for a function or business area-not just been part of a broader recruiting team-and can point to measurable impact on hiring quality, speed, and team performance Elite Sourcing Capabilities: Exceptional at proactively finding and engaging passive candidates through direct outreach, network building, and creative sourcing strategies-you don't wait for applications to come in High Bar Environment Experience: You've worked at companies known for talent density and rigorous hiring standards, and you understand what "great" looks like because you've seen it and helped build it UK and European Market Expertise: Direct experience hiring across UK and European markets, understanding the nuances of the talent landscape, compensation expectations, and candidate motivations in this geography Speed with Quality: Ability to move fast without sacrificing rigour-you know how to run efficient processes that respect candidates' time while thoroughly assessing fit Exceptional Communication: Outstanding written and verbal communication skills, able to represent Maze compellingly to candidates and build strong relationships with hiring managers at all levels Nice to Haves: Experience hiring AI/ML talent specifically A stint at a larger tech company (FAANG or similar) combined with startup experience Interest in broader people operations work (onboarding, offsites, employee experience) Experience building out a talent function or team from scratch Cybersecurity or B2B SaaS industry exposure Why Join Us: Ambitious Challenge: We're using generative AI (LLMs and agents) to solve some of the most pressing challenges in cybersecurity today. You'll be building the team at the cutting edge of this field, bringing in the talent that will deliver breakthrough solutions for security teams worldwide. Expert Team: We are a team of hands on leaders with experience in Big Tech and Scale ups. Our team has been part of the leadership teams behind multiple acquisitions and an IPO. You'll be recruiting into a genuinely talent dense environment. Impactful Mission: Embark on an important mission to protect humans from cybercrime. Cybersecurity is a force for good-helping to stop cyber attacks ultimately helps deliver better outcomes for all of us. Build an AI Native Company: We're building a new company in the AI era with the opportunity to design everything from the ground up-you'll architect our talent function from scratch, establishing practices that will scale with our growth. Foster Innovation Culture: Create an environment where people can learn, reach for more, and master their craft. The talent you bring in will directly shape our culture and capabilities as we scale. Career Growth: Clear path to Head of Talent Acquisition, building a talent team beneath you, or broader Head of People as we scale. Founding role with significant equity upside and direct partnership with VP of Operations and founders.
Feb 02, 2026
Full time
Summary of the Role: As Founding Talent Partner at Maze, you'll be the architect of our talent engine, owning the mission critical challenge of building one of the most talent dense teams in the UK tech ecosystem. This is a unique opportunity to join as the first dedicated talent hire at a well funded startup building at the intersection of generative AI and cybersecurity. You'll work directly with our VP of Operations and founders to source, assess, and hire exceptional people across the business-with a particular focus on scaling our engineering team from 15 to people over the next 18 months. We have an extremely high hiring bar, and we need someone who knows what "great" looks like because they've built high performing teams before. You'll spend your time proactively sourcing passive candidates, conducting rigorous screening calls that accurately predict success, and managing interview processes that move fast without compromising quality. Your success will be measured not just by hires made, but by the long term performance of the people you bring in-are they thriving at 6, 9, and 18 months? This role is perfect for someone who has owned hiring outcomes at a fast growth tech company known for its talent bar, has deep experience recruiting engineers, and wants to build a world class talent function from the ground up. Your Contributions to Our Journey: Own Proactive Sourcing at Scale: Build diverse, high quality candidate pipelines through direct sourcing, leveraging your network, creative outreach strategies, and deep knowledge of where exceptional talent lives-never relying solely on inbound applications or agencies Conduct Rigorous Screening: Run high quality first round screening calls across all functions, with particular depth in engineering roles (backend, ML/AI, infrastructure, data), credibly assessing technical concepts and accurately predicting which candidates will succeed at Maze Scale Engineering Excellence: Partner closely with engineering leadership to hire 20+ engineers over the next 18 months, understanding the nuances of each role and building a team that maintains our high performance culture as we grow Drive Interview Process Excellence: Own end to end interview coordination, ensuring processes move at startup speed while delivering exceptional candidate experience and robust assessment of every hire Partner with Hiring Managers: Build trusted relationships with hiring managers across all departments, deeply understanding their needs, challenging briefs when appropriate, and becoming a strategic partner in building their teams Manage Agency Relationships: Strategically leverage external agency partners for specific searches while maintaining primary focus on direct sourcing capabilities that give us long term competitive advantage Build Employer Brand: Strengthen our presence on job boards, LinkedIn, Glassdoor, and through our company offsites-ensuring Maze is recognised as a destination for exceptional talent in the AI and cybersecurity space What You Need to Be Successful: Proven Engineering Hiring Track Record: Demonstrable experience sourcing and hiring engineers (backend, infrastructure, data, ML) at fast growth tech companies, with the ability to credibly discuss technical concepts and assess candidate potential before technical interview stages Ownership of Hiring Outcomes: You've owned talent acquisition for a function or business area-not just been part of a broader recruiting team-and can point to measurable impact on hiring quality, speed, and team performance Elite Sourcing Capabilities: Exceptional at proactively finding and engaging passive candidates through direct outreach, network building, and creative sourcing strategies-you don't wait for applications to come in High Bar Environment Experience: You've worked at companies known for talent density and rigorous hiring standards, and you understand what "great" looks like because you've seen it and helped build it UK and European Market Expertise: Direct experience hiring across UK and European markets, understanding the nuances of the talent landscape, compensation expectations, and candidate motivations in this geography Speed with Quality: Ability to move fast without sacrificing rigour-you know how to run efficient processes that respect candidates' time while thoroughly assessing fit Exceptional Communication: Outstanding written and verbal communication skills, able to represent Maze compellingly to candidates and build strong relationships with hiring managers at all levels Nice to Haves: Experience hiring AI/ML talent specifically A stint at a larger tech company (FAANG or similar) combined with startup experience Interest in broader people operations work (onboarding, offsites, employee experience) Experience building out a talent function or team from scratch Cybersecurity or B2B SaaS industry exposure Why Join Us: Ambitious Challenge: We're using generative AI (LLMs and agents) to solve some of the most pressing challenges in cybersecurity today. You'll be building the team at the cutting edge of this field, bringing in the talent that will deliver breakthrough solutions for security teams worldwide. Expert Team: We are a team of hands on leaders with experience in Big Tech and Scale ups. Our team has been part of the leadership teams behind multiple acquisitions and an IPO. You'll be recruiting into a genuinely talent dense environment. Impactful Mission: Embark on an important mission to protect humans from cybercrime. Cybersecurity is a force for good-helping to stop cyber attacks ultimately helps deliver better outcomes for all of us. Build an AI Native Company: We're building a new company in the AI era with the opportunity to design everything from the ground up-you'll architect our talent function from scratch, establishing practices that will scale with our growth. Foster Innovation Culture: Create an environment where people can learn, reach for more, and master their craft. The talent you bring in will directly shape our culture and capabilities as we scale. Career Growth: Clear path to Head of Talent Acquisition, building a talent team beneath you, or broader Head of People as we scale. Founding role with significant equity upside and direct partnership with VP of Operations and founders.
Kilmarnock - Start date 9th March 2026 £25,000 plus monthly bonus Fantastic opportunity to join one of the UK s largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site. Key Skills Required Excellent written and communication skills Previous call centre or customer service experience Ability to work towards targets A team player Ability to show empathy whilst being resilient Salary: £25,000pa and opportunity to earn up to £300 bonus per month Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months) 37.5 hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm) 28 days holidays (increasing to 31 days after 5 years) Pension (5% employee and minimum 4% employer contributions) Life Assurance (3 x annual salary) Free medical, dental and optical healthcare cash plan Additional Benefits Staff discounts at a huge number of shops and online retailers Health and Wellbeing programme Employee Assistance Scheme Modern Apprenticeship Scheme Bonus payable after training is complete All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks. Interested? Get in touch with David Colquhoun at (url removed) for a confidential chat about this exciting new role. HRC Recruitment is an equal opportunities employer, and all applications will be treated as such If you are interested in this position please apply
Feb 02, 2026
Full time
Kilmarnock - Start date 9th March 2026 £25,000 plus monthly bonus Fantastic opportunity to join one of the UK s largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site. Key Skills Required Excellent written and communication skills Previous call centre or customer service experience Ability to work towards targets A team player Ability to show empathy whilst being resilient Salary: £25,000pa and opportunity to earn up to £300 bonus per month Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months) 37.5 hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm) 28 days holidays (increasing to 31 days after 5 years) Pension (5% employee and minimum 4% employer contributions) Life Assurance (3 x annual salary) Free medical, dental and optical healthcare cash plan Additional Benefits Staff discounts at a huge number of shops and online retailers Health and Wellbeing programme Employee Assistance Scheme Modern Apprenticeship Scheme Bonus payable after training is complete All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks. Interested? Get in touch with David Colquhoun at (url removed) for a confidential chat about this exciting new role. HRC Recruitment is an equal opportunities employer, and all applications will be treated as such If you are interested in this position please apply
The Role: We re looking for a motivated and results-driven Sales Agent to join our busy team here at Agria Pet Insurance. Handling inbound and outbound calls, you ll be providing quotations to both existing customers and warm leads. This role will suit a determined and tenacious individual, who has experience of working in a similar role within a Contact Centre, preferably in a regulated environment. The start date for this role is Tuesday 5th May 2026 and although this role is remote, you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. This role offers a starting salary of £24,000 per annum with a realistic OTE of between £30,000 to £32,000 per annum. What you ll be doing: Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products Making outbound calls to offer insurance quotations to existing customers and other warm leads Making accurate, rapid cost calculations and providing customers with quotations Ensuring customers are provided with the information they need to make an informed decision and purchase Identifying customers needs, highlighting product features and benefits of policies Maintain customer records and take telephone payments in compliance with security protocols. Utilising skills gained learnt in training, closing sales using a consultative and confident approach Regularly achieving sales, service and productivity targets Respond to and follow up sales and/ or service enquiries using appropriate methods of communication Record and maintain accurate policyholder information using the in-house computer systems What we re looking for: Proven successful background in a sales role within a Contact Centre environment Experience of selling within a regulated environment and used to following a script Great customer service skills The ability and determination to consistently over achieve on productivity targets Effective questioning and listening skills. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: Competitive commission structure 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Feb 02, 2026
Full time
The Role: We re looking for a motivated and results-driven Sales Agent to join our busy team here at Agria Pet Insurance. Handling inbound and outbound calls, you ll be providing quotations to both existing customers and warm leads. This role will suit a determined and tenacious individual, who has experience of working in a similar role within a Contact Centre, preferably in a regulated environment. The start date for this role is Tuesday 5th May 2026 and although this role is remote, you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. This role offers a starting salary of £24,000 per annum with a realistic OTE of between £30,000 to £32,000 per annum. What you ll be doing: Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products Making outbound calls to offer insurance quotations to existing customers and other warm leads Making accurate, rapid cost calculations and providing customers with quotations Ensuring customers are provided with the information they need to make an informed decision and purchase Identifying customers needs, highlighting product features and benefits of policies Maintain customer records and take telephone payments in compliance with security protocols. Utilising skills gained learnt in training, closing sales using a consultative and confident approach Regularly achieving sales, service and productivity targets Respond to and follow up sales and/ or service enquiries using appropriate methods of communication Record and maintain accurate policyholder information using the in-house computer systems What we re looking for: Proven successful background in a sales role within a Contact Centre environment Experience of selling within a regulated environment and used to following a script Great customer service skills The ability and determination to consistently over achieve on productivity targets Effective questioning and listening skills. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: Competitive commission structure 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
Permanent Customer Service Inbound Calls Trafford Park Your new company Permanent customer service agents are required by a well-known company based in Trafford Park, leaders in their industry. Your new role You will be taking inbound calls from customers, taking orders and dealing with queries. Ensuring positive relationships with customers are maintained for repeat business and strong feedback Handling any aftersales calls and resolving them at the first point where possible Managing the customer service email inbox Contacting suppliers and building strong relationships to ensure seamless service to the customer Updating the company database and logging communication What you'll need to succeed Previous experience handling phone-based queries Strong customer focus Excellent attention to detail Clear and confident communication What you'll get in return Permanent job £25-26k Monday to Friday, 8:30am till 5pm Hybrid working 3 days on site Modern offices with excellent facilities Competitive benefits package Onsite parking, close to public transport links What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 01, 2026
Full time
Permanent Customer Service Inbound Calls Trafford Park Your new company Permanent customer service agents are required by a well-known company based in Trafford Park, leaders in their industry. Your new role You will be taking inbound calls from customers, taking orders and dealing with queries. Ensuring positive relationships with customers are maintained for repeat business and strong feedback Handling any aftersales calls and resolving them at the first point where possible Managing the customer service email inbox Contacting suppliers and building strong relationships to ensure seamless service to the customer Updating the company database and logging communication What you'll need to succeed Previous experience handling phone-based queries Strong customer focus Excellent attention to detail Clear and confident communication What you'll get in return Permanent job £25-26k Monday to Friday, 8:30am till 5pm Hybrid working 3 days on site Modern offices with excellent facilities Competitive benefits package Onsite parking, close to public transport links What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Firmin Recruit is pleased to partner with a well-established manufacturing client in Sittingbourne, Kent. Due to growing business demands, our client is looking for an experienced Project Administrator to join their friendly team. This is an office-based position in a busy and fast-paced environment, working alongside a supportive and established procurement team. The company has been in operation for 75 years and offers an excellent work environment. Hours: 37.5 Hrs. per week ( Monday - Friday office hours) Benefits: Parking, Pension, Gym, Flexi hours, 23-day hol + B Holiday, Cycle scheme, casual dress, etc. The role offers working from home 2 days per week after first eight weeks of training. Job Purpose: To plan, manage, and monitor inventory and processing for a variety of clients across multiple accounts, with the help of the Project Team and Account Manager. Key Accountabilities: The primary duties and responsibilities for this role include: - Managing and monitoring all inventory requirements to ensure availability for customer call-offs. Identifying any potential shortages and preparing action plans to address them. - Preparing batch proposals for customer commitment. - Creating production orders in the system and scheduling production as needed for the projects. - Setting up Part Numbers and Bills of Materials for components in the computer system. - Preparing monthly inventory reports and invoicing for agreed stock with the customer. - Assisting with the processing of sales quotes and sales orders through the system, including all delivery documents. - Entering accurate information into the company databases, including Excel. - Liaising with customers, the warehouse, and suppliers regarding inbound delivery logistics. - Assisting with answering incoming telephone calls to the company. Suitable Candidate: The ideal candidate should have a minimum of three years of experience as a Project Coordinator/ stock administrator, including stock management, with the following skills and qualities: - Effective oral and written communication skills. - Strong organisational skills. - Proficiency in Word, Excel, and project management software. - Willingness to learn manufacturing and production techniques relevant to the industry. - A team player with strong interpersonal skills and self-motivation. - Strong attention to detail. Due to the location of my client, you will need to have access to your own transport. Preference will be given to candidates who live within a 45 minute commute of Sittingbourne. If you have the necessary skills and would like more information regarding this role, please send your CV. Firmin Recruit are an agent working on behalf of our client.
Feb 01, 2026
Full time
Firmin Recruit is pleased to partner with a well-established manufacturing client in Sittingbourne, Kent. Due to growing business demands, our client is looking for an experienced Project Administrator to join their friendly team. This is an office-based position in a busy and fast-paced environment, working alongside a supportive and established procurement team. The company has been in operation for 75 years and offers an excellent work environment. Hours: 37.5 Hrs. per week ( Monday - Friday office hours) Benefits: Parking, Pension, Gym, Flexi hours, 23-day hol + B Holiday, Cycle scheme, casual dress, etc. The role offers working from home 2 days per week after first eight weeks of training. Job Purpose: To plan, manage, and monitor inventory and processing for a variety of clients across multiple accounts, with the help of the Project Team and Account Manager. Key Accountabilities: The primary duties and responsibilities for this role include: - Managing and monitoring all inventory requirements to ensure availability for customer call-offs. Identifying any potential shortages and preparing action plans to address them. - Preparing batch proposals for customer commitment. - Creating production orders in the system and scheduling production as needed for the projects. - Setting up Part Numbers and Bills of Materials for components in the computer system. - Preparing monthly inventory reports and invoicing for agreed stock with the customer. - Assisting with the processing of sales quotes and sales orders through the system, including all delivery documents. - Entering accurate information into the company databases, including Excel. - Liaising with customers, the warehouse, and suppliers regarding inbound delivery logistics. - Assisting with answering incoming telephone calls to the company. Suitable Candidate: The ideal candidate should have a minimum of three years of experience as a Project Coordinator/ stock administrator, including stock management, with the following skills and qualities: - Effective oral and written communication skills. - Strong organisational skills. - Proficiency in Word, Excel, and project management software. - Willingness to learn manufacturing and production techniques relevant to the industry. - A team player with strong interpersonal skills and self-motivation. - Strong attention to detail. Due to the location of my client, you will need to have access to your own transport. Preference will be given to candidates who live within a 45 minute commute of Sittingbourne. If you have the necessary skills and would like more information regarding this role, please send your CV. Firmin Recruit are an agent working on behalf of our client.
Are you a German Speaking candidate? Are you a Reservations Consultant, with experience in Tour Operations? Or do you have a passion for Sales or Travel? Do you prefer dealing over the phone? Then this is for you! Offering great hours, competitive basic and excellent on target earnings, my client is a leading provider of luxury travel experiences. The role in a nutshell; This is an exciting opportunity to join a fast-growing luxury travel business at a pivotal moment of global expansion. As the company launch a number of pioneering products alongside their established luxury portfolio, they are looking for a commercially driven Reservations Sales Executive to help convert demand into revenue. Based within the Reservations team, you will be responsible for converting inbound enquiries into confirmed bookings, maximising sales opportunities, and delivering a high-touch luxury service to both direct guests and travel trade partners. You will act as a brand ambassador for all of the companies' brands. Key Responsibilities; Converting inbound sales calls and booking enquiries into confirmed sales for both luxury brands Proactively selling across all the products/brands Achieving and exceeding individual sales targets and performance KPIs Identifying opportunities to upsell, cross-sell and maximise booking value Managing and servicing online bookings to ensure seamless conversion Responding to website enquiries with a strong focus on speed, accuracy and sales conversion Monitoring shared email inboxes and liaising with guests, travel agents, suppliers and internal teams Chasing outstanding payments to ensure timely revenue collection Maintaining exceptional product knowledge through regular in-house and external training Key skills/experience required; Fluency in German (written and spoken) - essential Proven sales mindset with the ability to convert enquiries into revenue Previous travel sales experience Good working knowledge of a GDS system Experience using reservations or CRM/administration systems Strong commercial awareness and confidence in handling high-value bookings Previous experience within a luxury travel or premium brand environment The Package; Fabulous brand Excellent fam trips Extensive training in Manchester Generous holiday entitlement and other benefits If you are based in Manchester this would be a hybrid role, but full flexibility for fully remote depending on candidates experience Great working hours and no WEEKENDS! Interested? Please follow the instructions to apply, attaching your CV. For any questions please contact Gemma on (phone number removed) or (url removed)
Feb 01, 2026
Full time
Are you a German Speaking candidate? Are you a Reservations Consultant, with experience in Tour Operations? Or do you have a passion for Sales or Travel? Do you prefer dealing over the phone? Then this is for you! Offering great hours, competitive basic and excellent on target earnings, my client is a leading provider of luxury travel experiences. The role in a nutshell; This is an exciting opportunity to join a fast-growing luxury travel business at a pivotal moment of global expansion. As the company launch a number of pioneering products alongside their established luxury portfolio, they are looking for a commercially driven Reservations Sales Executive to help convert demand into revenue. Based within the Reservations team, you will be responsible for converting inbound enquiries into confirmed bookings, maximising sales opportunities, and delivering a high-touch luxury service to both direct guests and travel trade partners. You will act as a brand ambassador for all of the companies' brands. Key Responsibilities; Converting inbound sales calls and booking enquiries into confirmed sales for both luxury brands Proactively selling across all the products/brands Achieving and exceeding individual sales targets and performance KPIs Identifying opportunities to upsell, cross-sell and maximise booking value Managing and servicing online bookings to ensure seamless conversion Responding to website enquiries with a strong focus on speed, accuracy and sales conversion Monitoring shared email inboxes and liaising with guests, travel agents, suppliers and internal teams Chasing outstanding payments to ensure timely revenue collection Maintaining exceptional product knowledge through regular in-house and external training Key skills/experience required; Fluency in German (written and spoken) - essential Proven sales mindset with the ability to convert enquiries into revenue Previous travel sales experience Good working knowledge of a GDS system Experience using reservations or CRM/administration systems Strong commercial awareness and confidence in handling high-value bookings Previous experience within a luxury travel or premium brand environment The Package; Fabulous brand Excellent fam trips Extensive training in Manchester Generous holiday entitlement and other benefits If you are based in Manchester this would be a hybrid role, but full flexibility for fully remote depending on candidates experience Great working hours and no WEEKENDS! Interested? Please follow the instructions to apply, attaching your CV. For any questions please contact Gemma on (phone number removed) or (url removed)
Job Title: Sales & Customer Service Representative Location: Formby Salary : 25,877 - 27,515 per annum Plus up to 2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner We are looking for colleagues who are: As well as a passion for the job, below are the skills we are looking for to be successful in the role: A positive "can do" attitude Excellent verbal and written communication skills Great listening skills High level of accuracy and attention to detail Good problem solver Ability to work in a fast paced environment Ability to multi-task and manage time effectively Be able to demonstrate patience and empathy Excellent customer service skills, incorporating a confident and polite telephone manner Previous Insurance or Financial Services Industry Experience Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply : We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
Jan 31, 2026
Full time
Job Title: Sales & Customer Service Representative Location: Formby Salary : 25,877 - 27,515 per annum Plus up to 2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. What you will be doing: Quoting and closing new or renewal business enquires Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills. Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner We are looking for colleagues who are: As well as a passion for the job, below are the skills we are looking for to be successful in the role: A positive "can do" attitude Excellent verbal and written communication skills Great listening skills High level of accuracy and attention to detail Good problem solver Ability to work in a fast paced environment Ability to multi-task and manage time effectively Be able to demonstrate patience and empathy Excellent customer service skills, incorporating a confident and polite telephone manner Previous Insurance or Financial Services Industry Experience Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply : We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
Customer Service Advisor Due to company growth, this is a fantastic opportunity for an experienced Customer Service professional to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning, well-established, family led company, that offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment across the business as a whole. Stone (Hybrid Working) Salary: £24,570 + uncapped commission Shifts worked on a rota basis / 37.5 hours per week: Shifts as below: Monday-Friday 8:00am to 4:30pm 9:30am to 6:00pm 12:00pm to 8:00pm Saturday 8:00am to 2:00pm The Role: As the Customer Service Advisor, you will join an exceptional team of 15, and whilst this is a challenging role, it is highly rewarding role where no two days are the same. You ll also play a key part in achieving the company goal: helping people get out and stay out of debt. You ll handle inbound and outbound calls, live chat, and emails, working with customers who may be experiencing financial difficulty. Using excellent listening, questioning, and negotiation skills, you ll agree fair and affordable payment arrangements while adhering to client instructions and regulatory requirements. On a day-to-day basis, as the Contact Centre Agent, your responsibilities will include: Handle inbound and outbound customer contact via phone, live chat, and email Negotiate and agree affordable payment plans tailored to individual circumstances Manage objections professionally and compassionately Work collaboratively with your team to share best practice and improve performance Accurately update systems and maintain detailed case notes Work towards individual and team targets while delivering excellent customer service Requirements To be successfully considered for the position of Customer Service Advisor, you will have a minimum of 1 year s call centre experience, and a conscientious personality. In addition to this, you will also demonstrate: Proven customer service experience, with excellent listening and communication skills Great IT proficiency Strong written and verbal English Resilient and able to handle challenging conversations Self-motivated and target-driven Assertive yet compassionate approach Strong negotiation and objection handling skills Positive, friendly, and a team player High attention to detail with the ability to multitask and adapt quickly Additional Information This role can be very challenging at times, but you have a fantastic support network, approachable managers, and mental health support at hand if needed. Also to note, as I think it says it all the wider team recently reported 100% recommendation rate in their employee survey To make sure you feel confident in your ability to carry out the role, you will engage in a dedicated two-week induction/training programme, providing in-depth knowledge of the industry, the systems, and clients. After probation, you ll have access to ongoing development, a clear grading structure, and genuine progression opportunities. £24,570 basic salary + lucrative uncapped commission Hybrid working (3 days office / 2 days home after probation) 21 days holiday (+ bank holidays + 4 days over Christmas) Flexible shift patterns Excellent training Mandatory office shutdown between Christmas & New Year Company pension scheme Company sick pay Free onsite parking Casual dress days and regular social events Mental Health Champions and wellbeing initiatives This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Customer Service professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Jan 31, 2026
Full time
Customer Service Advisor Due to company growth, this is a fantastic opportunity for an experienced Customer Service professional to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning, well-established, family led company, that offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment across the business as a whole. Stone (Hybrid Working) Salary: £24,570 + uncapped commission Shifts worked on a rota basis / 37.5 hours per week: Shifts as below: Monday-Friday 8:00am to 4:30pm 9:30am to 6:00pm 12:00pm to 8:00pm Saturday 8:00am to 2:00pm The Role: As the Customer Service Advisor, you will join an exceptional team of 15, and whilst this is a challenging role, it is highly rewarding role where no two days are the same. You ll also play a key part in achieving the company goal: helping people get out and stay out of debt. You ll handle inbound and outbound calls, live chat, and emails, working with customers who may be experiencing financial difficulty. Using excellent listening, questioning, and negotiation skills, you ll agree fair and affordable payment arrangements while adhering to client instructions and regulatory requirements. On a day-to-day basis, as the Contact Centre Agent, your responsibilities will include: Handle inbound and outbound customer contact via phone, live chat, and email Negotiate and agree affordable payment plans tailored to individual circumstances Manage objections professionally and compassionately Work collaboratively with your team to share best practice and improve performance Accurately update systems and maintain detailed case notes Work towards individual and team targets while delivering excellent customer service Requirements To be successfully considered for the position of Customer Service Advisor, you will have a minimum of 1 year s call centre experience, and a conscientious personality. In addition to this, you will also demonstrate: Proven customer service experience, with excellent listening and communication skills Great IT proficiency Strong written and verbal English Resilient and able to handle challenging conversations Self-motivated and target-driven Assertive yet compassionate approach Strong negotiation and objection handling skills Positive, friendly, and a team player High attention to detail with the ability to multitask and adapt quickly Additional Information This role can be very challenging at times, but you have a fantastic support network, approachable managers, and mental health support at hand if needed. Also to note, as I think it says it all the wider team recently reported 100% recommendation rate in their employee survey To make sure you feel confident in your ability to carry out the role, you will engage in a dedicated two-week induction/training programme, providing in-depth knowledge of the industry, the systems, and clients. After probation, you ll have access to ongoing development, a clear grading structure, and genuine progression opportunities. £24,570 basic salary + lucrative uncapped commission Hybrid working (3 days office / 2 days home after probation) 21 days holiday (+ bank holidays + 4 days over Christmas) Flexible shift patterns Excellent training Mandatory office shutdown between Christmas & New Year Company pension scheme Company sick pay Free onsite parking Casual dress days and regular social events Mental Health Champions and wellbeing initiatives This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Customer Service professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week - Rotating 3-week shift pattern: - 08:00 - 16:00 - 09:00 - 17:00 10:00 - 18:00 Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required. Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing clear, concise information. Accurately updating customer details in our internal systems. Collaborating with internal teams to ensure smooth scheduling of appointments. What We Offer: A supportive and upbeat work environment. Opportunities for growth and development. A chance to be part of a dedicated team that values your contributions. What We're Looking For: A positive attitude and a passion for customer service. Strong communication skills and the ability to multitask. Basic computer skills for updating customer information. Previous experience in a contact centre or customer service role is a plus, but not required! If you're ready to take your customer service skills to the next level and work in a fun and professional environment, we want to hear from you! How to Apply: Don't miss out on this fantastic opportunity! Send your CV and a brief cover letter outlining your relevant experience to Join us in making a difference, one call at a time. We can't wait to welcome you to the National Windscreens family! Adecco is committed to promoting diversity and inclusion in the workplace. We encourage applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 31, 2026
Seasonal
Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week - Rotating 3-week shift pattern: - 08:00 - 16:00 - 09:00 - 17:00 10:00 - 18:00 Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required. Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing clear, concise information. Accurately updating customer details in our internal systems. Collaborating with internal teams to ensure smooth scheduling of appointments. What We Offer: A supportive and upbeat work environment. Opportunities for growth and development. A chance to be part of a dedicated team that values your contributions. What We're Looking For: A positive attitude and a passion for customer service. Strong communication skills and the ability to multitask. Basic computer skills for updating customer information. Previous experience in a contact centre or customer service role is a plus, but not required! If you're ready to take your customer service skills to the next level and work in a fun and professional environment, we want to hear from you! How to Apply: Don't miss out on this fantastic opportunity! Send your CV and a brief cover letter outlining your relevant experience to Join us in making a difference, one call at a time. We can't wait to welcome you to the National Windscreens family! Adecco is committed to promoting diversity and inclusion in the workplace. We encourage applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week - Rotating 3-week shift pattern: - 08:00 - 16:00 - 09:00 - 17:00 10:00 - 18:00 Part-Time Agents - 20 hours per week - Preferred shifts: - 08:00 - 12:00 - 14:00 - 18:00 - Some flexibility may be available Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required. Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing clear, concise information. Accurately updating customer details in our internal systems. Collaborating with internal teams to ensure smooth scheduling of appointments. What We Offer: A supportive and upbeat work environment. Opportunities for growth and development. A chance to be part of a dedicated team that values your contributions. What We're Looking For: A positive attitude and a passion for customer service. Strong communication skills and the ability to multitask. Basic computer skills for updating customer information. Previous experience in a contact centre or customer service role is a plus, but not required! If you're ready to take your customer service skills to the next level and work in a fun and professional environment, we want to hear from you! How to Apply: Don't miss out on this fantastic opportunity! Send your CV and a brief cover letter outlining your relevant experience to Join us in making a difference, one call at a time. We can't wait to welcome you to the National Windscreens family! Adecco is committed to promoting diversity and inclusion in the workplace. We encourage applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 31, 2026
Seasonal
Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week - Rotating 3-week shift pattern: - 08:00 - 16:00 - 09:00 - 17:00 10:00 - 18:00 Part-Time Agents - 20 hours per week - Preferred shifts: - 08:00 - 12:00 - 14:00 - 18:00 - Some flexibility may be available Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required. Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing clear, concise information. Accurately updating customer details in our internal systems. Collaborating with internal teams to ensure smooth scheduling of appointments. What We Offer: A supportive and upbeat work environment. Opportunities for growth and development. A chance to be part of a dedicated team that values your contributions. What We're Looking For: A positive attitude and a passion for customer service. Strong communication skills and the ability to multitask. Basic computer skills for updating customer information. Previous experience in a contact centre or customer service role is a plus, but not required! If you're ready to take your customer service skills to the next level and work in a fun and professional environment, we want to hear from you! How to Apply: Don't miss out on this fantastic opportunity! Send your CV and a brief cover letter outlining your relevant experience to Join us in making a difference, one call at a time. We can't wait to welcome you to the National Windscreens family! Adecco is committed to promoting diversity and inclusion in the workplace. We encourage applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site. Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortanutely Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jan 30, 2026
Contractor
Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site. Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortanutely Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
French Speaking Technical Support Agent Newark, Full Time, Permanent, Hybrid/Remote Working available Salary 26,255 pro rata rising to 27,255 after probation We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is a full time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner. THE BENEFITS With the position of French Speaking Technical Support Agent you will receive many benefits including: Birthday off 28 days of holiday increasing up to 5 more with each year of the service Holiday buy/sell scheme (up to 3 days) Sick pay - increasing with the length of service Paid volunteer day Employee Assistance Program Hybrid working/remote working after probation 1,000 Salary Increase when passed 6 month probation THE ROLE As a French Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include: Offering technical support in both French and English Using CRM and other systems to log incidents Providing solutions to technical faults Escalating technical queries when required Monitor group mailboxes, ensuring all inbound queries receive a response Providing excellent levels of customer service and support THE CANDIDATE An ideal French Technical Support Agent will be driven to deliver excellent customer service and possess the following attributes: Fluent in written and spoken French and English Excellent problem solving skills Attention to detail Great communication skills Flexible approach to working hours Experience of working within a call centre / technical support environment would be advantageous, however training will be provided. Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency.
Jan 29, 2026
Full time
French Speaking Technical Support Agent Newark, Full Time, Permanent, Hybrid/Remote Working available Salary 26,255 pro rata rising to 27,255 after probation We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is a full time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner. THE BENEFITS With the position of French Speaking Technical Support Agent you will receive many benefits including: Birthday off 28 days of holiday increasing up to 5 more with each year of the service Holiday buy/sell scheme (up to 3 days) Sick pay - increasing with the length of service Paid volunteer day Employee Assistance Program Hybrid working/remote working after probation 1,000 Salary Increase when passed 6 month probation THE ROLE As a French Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include: Offering technical support in both French and English Using CRM and other systems to log incidents Providing solutions to technical faults Escalating technical queries when required Monitor group mailboxes, ensuring all inbound queries receive a response Providing excellent levels of customer service and support THE CANDIDATE An ideal French Technical Support Agent will be driven to deliver excellent customer service and possess the following attributes: Fluent in written and spoken French and English Excellent problem solving skills Attention to detail Great communication skills Flexible approach to working hours Experience of working within a call centre / technical support environment would be advantageous, however training will be provided. Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency.
Remote Call Centre Agent - UK Based Job Type: Full-Time, Permanent Location: Remote (UK only) Salary: 20,483.84 per annum Hours: 32 hours per week Are you passionate about making a real difference in people's lives? Join our client's dedicated team as a Remote Call Centre Agent , where you'll be the reassuring voice on the other end of the line for vulnerable individuals and sheltered housing residents during times of need. What You'll Be Doing: Respond promptly and professionally to emergency alarm calls, acting as the first point of contact. Provide support and reassurance to sheltered housing residents and those living independently. Handle up to 300 calls daily with empathy, efficiency, and a positive attitude. Navigate challenging conversations with care and composure, turning difficult moments into supportive experiences. Uphold confidentiality and professionalism in every interaction. Collaborate with a supportive team in a positive, remote working environment. What We're Looking For: Essential: Previous experience in a call centre environment. Proven ability to manage high volumes of inbound calls. Background in sectors such as Local Authorities, Emergency Services, retail call centres, or BT control centres is highly desirable. Confident using Microsoft Office (Word, Excel, Outlook). Excellent verbal and written communication skills. Calm, patient, and tactful under pressure. Detail-oriented, organised, and reliable. Proactive problem-solver with strong initiative. Shift Details: Separate roles available for early and late shifts. Shifts scheduled between 06:00-00:00, with rotas provided 6 weeks in advance. Weekend work required every other week, plus some bank holidays (with time off in lieu). Benefits: 198 hours annual leave (including bank holidays if scheduled to work). Access to discounts on shopping, holidays, insurance, and more. 24/7 Employee Assistance Programme. Pension scheme with up to 4% company match. Discounts for family and friends on services. Recruitment Process: Initial video screening with Reed RSR. Watch a short video demonstrating a real-life call scenario. Complete an interactive psychometric assessment. Final interview via MS Teams with the client. Start Date & Training: Start Date: 26th February 2026 Training: Full-time for 6 weeks (Candidates with pre-booked holidays during this period unfortunately cannot be considered.) Ready to apply? Submit your CV and a cover letter outlining your relevant experience and why this role appeals to you.
Jan 29, 2026
Full time
Remote Call Centre Agent - UK Based Job Type: Full-Time, Permanent Location: Remote (UK only) Salary: 20,483.84 per annum Hours: 32 hours per week Are you passionate about making a real difference in people's lives? Join our client's dedicated team as a Remote Call Centre Agent , where you'll be the reassuring voice on the other end of the line for vulnerable individuals and sheltered housing residents during times of need. What You'll Be Doing: Respond promptly and professionally to emergency alarm calls, acting as the first point of contact. Provide support and reassurance to sheltered housing residents and those living independently. Handle up to 300 calls daily with empathy, efficiency, and a positive attitude. Navigate challenging conversations with care and composure, turning difficult moments into supportive experiences. Uphold confidentiality and professionalism in every interaction. Collaborate with a supportive team in a positive, remote working environment. What We're Looking For: Essential: Previous experience in a call centre environment. Proven ability to manage high volumes of inbound calls. Background in sectors such as Local Authorities, Emergency Services, retail call centres, or BT control centres is highly desirable. Confident using Microsoft Office (Word, Excel, Outlook). Excellent verbal and written communication skills. Calm, patient, and tactful under pressure. Detail-oriented, organised, and reliable. Proactive problem-solver with strong initiative. Shift Details: Separate roles available for early and late shifts. Shifts scheduled between 06:00-00:00, with rotas provided 6 weeks in advance. Weekend work required every other week, plus some bank holidays (with time off in lieu). Benefits: 198 hours annual leave (including bank holidays if scheduled to work). Access to discounts on shopping, holidays, insurance, and more. 24/7 Employee Assistance Programme. Pension scheme with up to 4% company match. Discounts for family and friends on services. Recruitment Process: Initial video screening with Reed RSR. Watch a short video demonstrating a real-life call scenario. Complete an interactive psychometric assessment. Final interview via MS Teams with the client. Start Date & Training: Start Date: 26th February 2026 Training: Full-time for 6 weeks (Candidates with pre-booked holidays during this period unfortunately cannot be considered.) Ready to apply? Submit your CV and a cover letter outlining your relevant experience and why this role appeals to you.
Contact Centre Agent Monday - Friday, Full-Time, 37.5 Hours - Hybrid working scheme available. Salary - 24,570 Stone, Stafford MPJ Recruitment is proud to represent our client, a well-established and family-run Enforcement and Debt Recovery Agency operating across England and Wales. Founded in 1993, the organisation delivers a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement. The Role As a Contact Centre Agent, you will play a vital role in supporting customers through positive and solution-focused conversations. You will handle a variety of communication channels while ensuring compliance, professionalism, and a fair approach to debt resolution. Key Responsibilities Manage inbound and outbound customer communications via telephone, live chat, and email Negotiate and agree affordable and sustainable repayment arrangements Follow client instructions and adhere strictly to regulatory and compliance requirements Provide tailored, empathetic solutions to help customers resolve outstanding debts Collaborate with colleagues to share best practice and continuously improve outcomes Maintain accurate and up-to-date customer records across internal systems Contribute positively to helping customers regain and maintain financial stability Benefits Hybrid working model (three days in the office and two days working from home following probation) 25 days annual leave plus bank holidays Comprehensive two-week induction and training programme Flexible shift patterns to support work-life balance Mandatory office closure between Christmas and New Year Company pension scheme Company sick pay scheme Mental health champions and well-being initiatives Free onsite parking Regular social events and casual dress days Interested in finding out more? Click Apply to submit your application.
Jan 29, 2026
Full time
Contact Centre Agent Monday - Friday, Full-Time, 37.5 Hours - Hybrid working scheme available. Salary - 24,570 Stone, Stafford MPJ Recruitment is proud to represent our client, a well-established and family-run Enforcement and Debt Recovery Agency operating across England and Wales. Founded in 1993, the organisation delivers a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement. The Role As a Contact Centre Agent, you will play a vital role in supporting customers through positive and solution-focused conversations. You will handle a variety of communication channels while ensuring compliance, professionalism, and a fair approach to debt resolution. Key Responsibilities Manage inbound and outbound customer communications via telephone, live chat, and email Negotiate and agree affordable and sustainable repayment arrangements Follow client instructions and adhere strictly to regulatory and compliance requirements Provide tailored, empathetic solutions to help customers resolve outstanding debts Collaborate with colleagues to share best practice and continuously improve outcomes Maintain accurate and up-to-date customer records across internal systems Contribute positively to helping customers regain and maintain financial stability Benefits Hybrid working model (three days in the office and two days working from home following probation) 25 days annual leave plus bank holidays Comprehensive two-week induction and training programme Flexible shift patterns to support work-life balance Mandatory office closure between Christmas and New Year Company pension scheme Company sick pay scheme Mental health champions and well-being initiatives Free onsite parking Regular social events and casual dress days Interested in finding out more? Click Apply to submit your application.
Your new company Permanent customer service agents are required by a well-known company based in Trafford Park, leaders in their industry. Your new role You will be taking inbound calls from customers, taking orders and dealing with queries. Ensuring positive relationships with customers are maintained for repeat business and strong feedback Handling any aftersales calls and resolving them at the first point where possible Managing the customer service email inbox Contacting suppliers and building strong relationships to ensure seamless service to the customer Updating the company database and logging communication What you'll need to succeed Previous experience handling phone-based queries Strong customer focus Excellent attention to detail Clear and confident communication What you'll get in return Permanent job 25-26k Monday to Friday, 8:30am till 5pm Hybrid working 3 days on site Modern offices with excellent facilities Competitive benefits package Onsite parking, close to public transport links What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 29, 2026
Full time
Your new company Permanent customer service agents are required by a well-known company based in Trafford Park, leaders in their industry. Your new role You will be taking inbound calls from customers, taking orders and dealing with queries. Ensuring positive relationships with customers are maintained for repeat business and strong feedback Handling any aftersales calls and resolving them at the first point where possible Managing the customer service email inbox Contacting suppliers and building strong relationships to ensure seamless service to the customer Updating the company database and logging communication What you'll need to succeed Previous experience handling phone-based queries Strong customer focus Excellent attention to detail Clear and confident communication What you'll get in return Permanent job 25-26k Monday to Friday, 8:30am till 5pm Hybrid working 3 days on site Modern offices with excellent facilities Competitive benefits package Onsite parking, close to public transport links What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
