About the role
As an HR Continuous Improvement Lead your mission is to create, support and sustain outstanding associate experiences that are customer centric and focus on ease of use and accessibility. You will continue to drive this work and seek to make improvements wherever needs arise to remove waste from our processes. Working in collaboration with the UK HR team, you will drive the UK HR tech agenda to support our mission to create better associate experiences and smoother employee lifecycle journeys. Additionally, you will continue to nurture relationships with our key stakeholders and maintain effective interaction models with our international tech and HR partners.
The ideal candidate will be a self starter, who is able to deliver improvements for UK HR, identifying and owning opportunities with minimal supervision.
What you'll bring
- Own, design, and deliver the Tech Roadmap for UK HR, primarily focussing on Workday and Salesforce improvements, but also Enterprise initiatives and automation exploration. Work with UK HRLT and the International Workday team to secure and manage budgets; identify priorities; and set timelines.
- Design and improve reporting and visibility of tech/experience and automation change/improvement opportunities.
- Monitor case drivers and quality assurance outputs with the UK HR team; proposing solutions through automation and process change.
- Deliver ongoing improvements to prevent cases and poor experiences that come to light through processing activities.
- Connect into Service Transformation work to ensure the team can deliver on strategies set by that agenda - such as Intranet development - seeking to reduce queries into the HR Shared Services; and any other experiential improvements required to the HR operations process touch points through the associate lifecycle.
- Support the HR Risk Office with data management processes and improvements.
- Work with US and Canada partners to explore non UK tech change benefits and ensure the UK is considered for inclusion.
- Manage annual benefits enrollment support required from our US Tech partners, e.g. Open Enrollment and cyclical system updates.
- Maintain and develop interaction models with US and UK tech partners and maintain relationships to ensure HR tech service and standards are maintained.
- Manage interaction with UK Tech - ensuring systems and architecture meet UK standards.
- Manage interaction with US Tech, monitoring change, driving prioritisation, and collaborating on intakes.
- Collaborate with Canada to understand local tech agendas and find opportunity to greater efficiencies and knowledge share.
- Support on larger tech projects where required.
What we are looking for
- Previous experience: working knowledge in a similar continuous improvement role (HR understanding is highly desirable)
- Analytical skills: able to manipulate and interpret data, show insight, provide recommendations and progress change;
- Stakeholder management: able to establish effective relationships with UK and non-UK partners, and ensure the UK remains a key partner for Enterprise HR Tech;
- Excellent written and verbal communication skills: able to connect with differing audiences through effective comms across a mix of media and distill technical requirements into simple, easy to understand overviews;
- Technically savvy: able to interpret tech development information, architectural requirements, data management practices, etc. and how this plays into UK HR processes and improvements;
- Self starter: able to work independently and deliver improvements for UK HR, identifying and owning opportunities with minimal supervision;
- Effective stakeholder management: able to maintain relationships and utilise SME knowledge, as well as provide communications and reporting to meet the needs of all parties;
- Agility: able to switch tasks and reprioritise to meet the needs of the business;
- Effective Project Management skills: able to manage multiple projects and meet deadlines.
Where and how you'll work
This is a 12 month fixed term contract position and can be based in our Nottingham office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week between Monday and Thursday, with travel between the two locations encouraged.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What's in it for you
- Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront - to provide LGBTQ+ support for all associates
- Mind Your Mind - signposting support and promoting positive mental wellbeing for all
- Women in Tech - promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.