Practice Manager / Senior Practice Administrator

At The Mosaic Practice, we are seeking an experienced and highly organised Practice Manager to take operational responsibility for the smooth and effective running of our growing multidisciplinary therapy service.

This is a senior, hands-on role suited to someone who thrives on structure, systems and problem-solving, and who takes genuine ownership of their work.

We work with children with complex and profound communication and neurological needs across Hertfordshire and surrounding counties. Our service is fast-paced, emotionally meaningful, and operationally complex. This role is central to everything we do.

The Role

You will be responsible for managing the core operational systems of the practice, including:

Practice Operations

• End-to-end management of waiting lists, referrals, scheduling, clinician diaries and location bookings.
• Ensuring data is accurate, up to date, and compliant with GDPR.
• Designing, maintaining and improving administrative systems and workflows.

HR & Team Support

• Managing recruitment administration (job adverts, shortlisting, interview coordination, onboarding).
• Maintaining staff records, contracts, training logs, holiday and sickness tracking.
• Supporting induction processes and ongoing staff compliance.

Client Experience & Communication

• Acting as first point of contact for families, schools and commissioners.
• Managing professional written and verbal communication across email, phone and documentation.
• Overseeing practice communications (website updates, newsletters, social media support).

Practice Development

• Identifying inefficiencies and proactively implementing better systems.
• Supporting projects related to growth, new services and new locations.
• Working closely with the Practice Director to translate strategy into operational reality.

About You

This role is ideal for someone who:

• Has significant experience in a senior administrative, operations or practice management role (healthcare or education preferred).
• Is naturally highly organised, methodical and detail-focused.
• Can manage multiple complex workstreams without dropping standards.
• Is confident following, maintaining and improving systems.
• Is comfortable taking responsibility and making decisions.
• Communicates clearly, professionally and sensitively.

This is not a junior role. You will be expected to manage your workload independently and be accountable for the operational running of the practice.

What We Offer

• A key leadership position within a growing specialist service.
• Autonomy and trust in how you run your role.
• Close working relationship with the Practice Director.
• Opportunity to shape systems, processes and future growth.

Some local travel to team meetings will be required.