Customer/Charging Service Representative

Are you passionate about delivering exceptional customer service and making a real difference? Do you thrive in fast-paced environments where your communication skills shine? Are you looking to join a dynamic team that values growth and innovation?

We are currently looking for a Customer/Charging Service Representative to energise our busy operations team in the vibrant City and Borough of Leeds. Imagine joining a role where every day presents new challenges and opportunities to excel!

The Customer/Charging Service Representative role offers you the chance to provide outstanding support to our customers, ensuring their needs are met with professionalism and care. You will be the first point of contact, offering solutions, processing payments, and handling enquiries related to parking charges and enforcement services, all while adhering to company policies and procedures.

Hours of Work: Mon - Fri, 16:30pm 20:00pm, 17.5 hours per week

Our ideal Customer/Charging Service Representative will be responsible for delivering excellent customer care, handling enquiries efficiently, processing payments, and providing accurate information related to enforcement services. Your role will be vital in promoting customer satisfaction and supporting organisational goals within a fast-paced environment.

Customer/Charging Service Representative Requirements:

• Excellent communication and interpersonal skills
• Previous experience in customer service or call centres is preferred
• Strong organisational skills with the ability to prioritise tasks effectively
• Ability to work under pressure and maintain a positive attitude
• Good knowledge of data protection and health and safety regulations

Customer/Charging Service Representative Benefits:

• Competitive salary package
• Permanent full-time position
• Supportive team environment with ongoing training
• Work in the thriving city of Leeds, with fantastic transport links and amenities

Meet the Organisation: Who We Are and What We Do

We are a dedicated organisation specialising in customer service within the Transport and Enforcement sectors. Our mission is to deliver high-quality, efficient services that meet the needs of our communities. Join us and become part of a forward-thinking team committed to excellence and continuous improvement.

If you think you are the perfect fit for the Customer/Charging Service Representative role, don't wait APPLY NOW! Take the next step in your career and become a vital part of our lively team in Leeds. We can't wait to hear from you!