Head of Customer Service

We are at the forefront of customer excellence! We're seeking a dynamic Head of Customer Service to lead our customer care organization and drive exceptional service delivery across multiple channels.

• Lead and develop a high-performing customer care team handling commercial, technical, and logistics support while driving revenue generation activities
• Implement and optimize global processes, policies, and tools to enhance customer care operations across all media channels
• Serve as the primary point of contact for internal and external stakeholders, collaborating with Zone/Country management
• Drive strategic customer care excellence initiatives to elevate customer satisfaction and achieve business objectives
• Oversee budget management, resource planning, recruitment, training programs, and performance reporting

• Proven track record in managing customer service operations and driving operational excellence
• Strong leadership abilities with experience in coaching and developing customer service teams
• Expertise in implementing and optimizing customer service processes and technologies
• Outstanding communication and stakeholder management capabilities
• Demonstrated success in achieving customer satisfaction metrics and revenue targets

• Lead strategic customer care initiatives that directly impact business success
• Develop and implement innovative solutions to enhance customer experience
• Build and nurture high-performing teams across multiple locations
• Opportunity to shape and influence customer service excellence strategies
• Professional growth in a dynamic, customer-focused environment

• Competitive salary & Bonus Scheme
• 28 Days Annual Leave + Public Holidays
• Holiday Buy programme
• Pension Scheme
• Employee Share Ownership Programme
• Various Health & Wellbeing Support Options
• Gym Flex
• Career Hub (internal mobility opportunities + access to mentors & projects globally)
• Shopping & Dining Discounts
• Learning Portal and much more

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation and an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration.

We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - start with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
% organic growth
+ employees in 100+ countries
on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.