815 jobs found

We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. Initially 5 days per week on site and then Hybrid About You We're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Sales Advisor Automotive Industry Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time. About us We re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break. What we re looking for We require candidates with: Experience in the automotive industry (parts sales, service desk, or workshop background ideal). A strong understanding of vehicle components, systems, and fault symptoms. Proven ability to communicate technical information clearly to customers. Experience in customer-facing or telephone-based roles preferred. What you ll be doing Handling inbound and outbound calls with customers and trade partners. Advising customers on suitable parts, services, and solutions. Identifying opportunities to upsell products and services. Managing live chat and online enquiries. Creating invoices, proformas, credit notes, and courier labels. Maintaining accurate customer and order records. Acting as the link between customers and our internal technical teams to resolve issues quickly. What we offer Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd. 32 days holiday per year (including bank holidays). Monthly sales bonus. Free work uniform and PPE. Free takeaway meal every Friday ( Fat Friday ). Access to a fully equipped company gym. Birthday gifts, Christmas party (paid for by the MD), and annual team-building days. Excellent in-house career progression opportunities. If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we d love to hear from you.

Customer Service Advisor (Part-Time) Location: Poole, Dorset Hours: Part Time 25 hours (shifts between Monday - Friday 8am & 6pm) Salary: 24,242 per annum pro rata Contract: Temporary & Permanent opportunities available We're excited to announce a fantastic opportunity on behalf of a leading UK charity. We're looking for Customer Service Advisors to join their dynamic team in Poole. This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client's customers and supporters receive outstanding service. What You'll Be Doing: Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries. Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints. Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations. Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies. What We're Looking For: We're searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience. Essential Requirements: Proven customer service skills, particularly in phone-based communication. Educated to GCSE level (or equivalent) in English and Maths. Strong organisational skills and a high level of accuracy. Desirable Skills: Experience in a fundraising or office environment. Working knowledge of databases and Enterprise Resource Planning (ERP) systems. Experience in high-volume data processing. If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you.

Work From Home Charity Fundraiser / Telesales Advisor You will need recent call handling, outbound telesales or fundraising experience for the position. You will need a decent laptop or computer and (call centre type) headset with a microphone to commence this position along with a decent broadband connection. Work From Home Charity Fundraiser / Home Based Telesales Advisor A Bristol based charity fundraising call centre is expanding and requires creative and passionate people to join the team. This job is work from home indefinitely, however you will need your own decent Windows modern computer and a USB headset with a microphone, you also need a decent broadband connection with an upload speed above 8 and a download speed above 25. The Work From Home Charity Fundraiser / Telesales Advisor will need good communication skills on the phone and recent outbound telesales experience or fundraising experience. The Charity Fundraiser / Telesales Advisor will need a passion for charity and will need the ability to work a computer and input information into a computer. There is a telephone interview including a script based roleplay / pretend call and they are doing weekly remote training sessions on Zoom. The training pay, so the first 2 days of online Zoom training, which amounts to 14 hours, is held back until you complete 120 hours service. The Work From Home Charity Fundraiser / Telesales Advisor will work an 8 hour day (7 hours paid), five days a week between the hours of 12:00-20:00 Monday to Friday including one Saturday 10:30-18:30, if you work the Saturday you get a day off in the week. This role pays 12.35ph, however consistent target achievement will see the rate rise to 12.70ph and then to 13.05ph with good OTE commission opportunities. Whilst in training/Graduation Bay, the pay rate is 12.21ph. The target is 15 sign-ups per week. If you hit 15 sign-ups per week you will earn an extra 1.50ph (see on-target base rate) Every sign-up beyond the minimum target is paid at a rate of 17.50 per sign-up. Please note that due to the high volume of applications submitted, it is not possible to respond to everyone.

Bodyshop Customer Service Advisor Location: Basildon Monday - Friday 8:00am - 6:00pm Salary: Up to 30,000 (DOE) + Performance Bonus MPJ Recruitment are proud to be partnering with a well-established and highly reputable car Bodyshop in Essex. Known for delivering high-quality vehicle repairs and exceptional customer service, our client takes pride in restoring vehicles to pre-accident condition with precision, professionalism, and care. This is an exciting opportunity for a confident, organised, and customer-focused Bodyshop Customer Service Advisor to become the welcoming face of the business. If you enjoy delivering first-class service and thrive in a busy automotive environment, this role offers the chance to join a supportive team where your contribution is truly valued. The Opportunity: As the first point of contact, you will play a key role in ensuring every customer receives a smooth and professional experience from start to finish, making a real impact on the overall customer journey. Key Responsibilities: Welcome customers and visitors in a friendly and professional manner Manage incoming calls, emails, and enquiries efficiently Schedule vehicle inspections, estimates, and repair bookings Liaise with customers, insurance companies, and the workshop team Prepare and issue job cards, estimates, and invoices Provide regular updates on repair progress and completion times Maintain accurate records and update internal management systems Ensure the reception and waiting area remain clean, tidy, and welcoming Support management with general administrative duties What We're Looking For: Previous front-of-house or customer service experience (automotive sector preferred) Strong communication and interpersonal skills Excellent organisational skills and attention to detail Confident using Microsoft Office (experience with body-shop systems advantageous) Ability to remain calm and professional in a fast-paced environment Positive, proactive attitude with strong team spirit Experience within automotive, insurance, or vehicle repair industries is highly desirable What's in It for You?: Competitive salary up to 30,000 (depending on experience) Cash performance bonus 28 days holiday (including bank holidays) Company pension scheme Supportive and friendly team environment Ongoing training and development opportunities Monday to Friday working - no weekends involved If you're looking to join a respected, growing company where customer service is truly valued, we'd love to hear from you. Click APPLY today and we will be in touch promptly.

About the role We have an excellent opportunity available for a motivated Service Administrator to join our team at BMW Warwick. As a Sytner Service Administrator, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will liaise with customers, ensuring the booking process is handled with ease, be able to inform and consult on vehicle servicing, you will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Complaints Manager Manchester Salary: £36,000 - £37,000 Hybrid working Are you an experienced leader with a passion for exceptional customer service and a commitment to doing the right thing for customers? We're looking for a Complaints Manager to lead our frontline teams, drive performance, and ensure we continue to deliver fair, timely, and high?quality customer outcomes. About the Role In this pivotal role, you will oversee the day today operation of our contact centre, ensuring customers receive excellent service across all communication channels. You will be the escalation point for complex or high-risk cases, ensuring that all customer interactions meet FCA regulations , Consumer Duty , and Treating Customers Fairly (TCF) requirements. What You'll Be Doing as a Complaints Manager Leading and motivating the Contact Centre Team Leaders and Advisors to deliver outstanding customer service. Overseeing first-line handling of customer complaints and ensuring prompt, fair, and compliant resolutions. Acting as the escalation point for complex, sensitive, or high?risk customer cases. Ensuring full adherence to FCA guidelines, Consumer Duty, and TCF principles in everyday operations. Monitoring service levels, quality metrics, and customer satisfaction to drive continuous performance improvements. Identifying complaint trends and root causes, working with cross-functional teams to reduce recurring issues. Supporting initiatives that help reduce complaint volumes through proactive service enhancements. Coaching and developing team members to strengthen capability and confidence in customer service and complaint handling. Collaborating with Operations, Risk, and Commercial teams to enhance end?to?end customer journeys. Producing regular performance insights and reporting for senior stakeholders. About You as a Complaints Manager We'd love to hear from you if you have: Proven leadership experience within a customer contact centre or complaints environment. Strong understanding of FCA regulations, Consumer Duty, and TCF frameworks. Exceptional communication skills and the ability to manage sensitive and complex customer issues. A passion for coaching, developing teams, and driving operational excellence. A data?driven mindset with the ability to identify trends and influence change. Why Join Us as a Complaints Manager? Opportunity to shape and improve the customer experience A supportive, people?focused culture Great benefits package and opportunities for career development Chance to make a real impact in a fast?paced, customer?centric organisation Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Customer Service Advisor £26,227.50 Newtown Monday - Friday, 8:30am - 5:00pm Permanent This is a fantastic opportunity to join a well-established business offering full training, genuine progression, and a supportive team environment. You'll work with existing customers and incoming enquiries, learning how to provide expert support, resolve queries, and build strong relationships - all within a friendly, close-knit team. What You'll Be Doing: Handling inbound enquiries via phone and email Preparing quotations and providing product/service information Supporting customers with orders, updates, and issue resolution Delivering online and phone-based guidance to help customers get the most from products Building strong relationships with customers to encourage repeat business Using CRM systems to accurately manage customer interactions Working collaboratively with colleagues to ensure excellent service delivery What We're Looking For: A motivated, confident communicator who enjoys helping people Interest in customer service, administration, or client support Comfortable using IT systems (full training provided) Positive attitude with strong attention to detail A proactive, problem-solving mindset What You'll Get: Performance-related bonus + internal rewards Clear career progression into Senior Customer Support or Account Management 25 days holiday + bank holidays (with buy scheme) Enhanced family leave, life assurance & sick pay Discounts on gyms, major brands & insurance Friendly team culture, regular recognition, and company events Additional Skills / Job Titles: Customer Service Advisor, Client Support, Customer Care, Service Administrator, Account Support, Quotations, Customer Relations, Administration. To Apply: Travail Employment Group is operating as an Employment Agency. Once you click to apply for this role, your application will be immediately received by Travail Employment Group. If you have not been contacted within 7 days, unfortunately, you may not have been successful on this occasion, but please feel free to contact us to discuss similar opportunities. All candidates registering will be required to provide proof of identity and evidence of any experience, training, or qualifications considered necessary by our client. CWOIND01

An excellent opportunity for an experienced Telecan / Customer Service Advisor to join a well-established company! Job Type: Full-Time, Permanent. Salary: Competitive Salary, Depending on Experience. Location: Leicester LE8. About The Company: They are a genuine family business, based in Leicester & offering professional supply and installation of high-quality uPVC windows and doors, and composite doors to both domestic and commercial customers for 13 years. Using the latest technology, they craft top-quality UPVC windows from only the best materials, offering the highest levels of energy efficiency, giving peace of mind and outstanding security and strength. The company is now looking to recruit a Customer Service Advisor to join their busy team with a large work list and planned expansion. Key Duties (But Not Limited Too): General office duties Advising and help customers over the phone and via email Chasing customers for details required to fulfil order Ordering stock from suppliers Filing and MS office works Key Requirements: Excellent communication skills and MS Office knowledge Customer Service backgrounds Always working to a high standard and attention to detail. Promote and adhere to safety protocols and guidelines to ensure a safe working environment. Comply with all relevant internal rules, policy and procedures, including those relating to Undertake other duties and tasks that may be allocated that are appropriate to the job. If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

Corporate tax manager Your new company Hays are thrilled to be partnering with a local accountancy firm for the role of corporate tax manager. The firm based in Belfast city centre boasts a fantastic client portfolio and is a credible place to build your career. As a Corporate Tax Manager, you will play a crucial role in providing tax expertise and guidance to clients within our clients' accountancy practice. You'll work closely with senior management, ensuring compliance with tax laws and regulations while optimising tax strategies. If you have a strong technical background in corporate tax and excellent communication skills, this is the role for you. Your new role Tax Strategy and Planning : Collaborate with senior management to design and implement effective tax strategies for clients. Provide innovative solutions to minimise tax liabilities while maintaining compliance. Corporate Tax Compliance : Ensure accurate and timely preparation of corporate tax returns. Review tax adjustments and computations. Stay up-to-date with tax regulations and interpret their impact on clients. Client Relationship Management : Build and maintain strong relationships with clients. Understand their business needs and tailor tax advice accordingly. Communicate complex tax matters clearly to clients. Team Leadership and Training : Lead and mentor junior tax professionals. Provide in-house training on tax accounting topics. Foster a collaborative and supportive team environment. Deadline Management : Prioritise workload effectively to meet deadlines. Work well under pressure during peak tax seasons. What you'll need to succeed ACA / CTA Qualified : Hold professional qualifications such as ACA (Chartered Accountant) and/or CTA (Chartered Tax Advisor). Experience : Extensive experience working within an accountancy practice. Strong technical knowledge of corporate tax compliance. Communication Skills : Excellent verbal and written communication skills. Ability to explain complex tax concepts to clients. What you'll get in return Pension Competitive salary Dedicated PDP and career development Staff away days Generous annual leave and public holidays. No weekend working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #

Customer Service Advisor - Temp to Perm Opportunity Location: Corby, NN17 Start Date: 9th March Type: Temporary ongoing with potential to become permanent Pay: 12.31/hour for the first 12 weeks whilst training 13.01/hour thereafter Additional shift bonuses available for evenings, weekends, and night shifts About the Role A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed. Available Shifts Day Shift (37.5 hrs/week): Core hours: Monday to Friday between 07:00am - 22:30pm Training: First 4 weeks, Monday-Friday, 10:00am-4:00pm Post-training: Rotating shift system based on business needs Occasional requirement to work a weekend if staffing levels are low. Key Responsibilities Deliver exceptional customer service across multiple channels (phone, email, live chat) Resolve customer issues and complaints with empathy and efficiency Collaborate across departments to ensure smooth service delivery Identify opportunities and leads for sales teams through effective questioning Process returns, credits, and refunds accurately Support customers in their preferred communication channel What We're Looking For Experience in a multi-channel customer service environment Excellent communication and organisational skills Proactive, adaptable, and solution-focused mindset Strong attention to detail and ability to work under pressure A genuine passion for helping customers Benefits Shift bonuses for evenings, weekends, and night work Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year) Enhanced overtime rates Bank holiday working required (minimum 2 per year) Access to awiderangeofwellbeing and family-friendly policies, including: Support for ongoing health conditions Neurodiversity assessments and post-diagnostic support Women's health support (fertility, menopause, endometriosis) LGBTQ+ inclusive healthcare options Career Progression This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Role: Customer Service Team Leader Location: Hemel Hempstead - Hybrid working Salary: 32,500 (increasing after sucessfully completing prpbationary period) + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced contact centre Customer Service Team Leader to join a clients growing team based in Hemel Hempstead. In this role, you'll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Please follow the link to apply for this Customer Service Manager role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Our client is looking for a service advisor for their franchise dealership in Tunbridge Wells. If you are looking for a new role in a business that looks after their team, rewards exceptional performance and works closely with you to develop your career, this could be the role for you. take a look at the below information and apply. QUALIFICATIONS Essential G.C.S.E. English at Grade C or equivalent Certified proof of competency in accordance with FSA regulations for selling insurance or willingness to undertake training Desirable NVQ/SVQ levels 2 and 3 in Customer Service. SKILLS REQUIRED Essential Able to work efficiently with the public Able to convey information clearly & succinctly whether verbal or written Able to establish effective working relationships with varied personnel Able to work independently demonstrating initiative and pro-activity Able to demonstrate sensitivity, diplomacy and tact Able to persuade negotiate and influence others Flexibility to cover absences of similar role Basic computer skills Desirable Some mechanical knowledge Word processing/ spreadsheet skills PERSONAL ATTRIBUTES Essential Smart appearance Excellent telephone manner Able to maintain confidentiality Ability to sometimes deal with difficult, impatient or distressed people Efficient and well organised

Customer Service Administrator £30,000 per annum Permanent role in Wrexham 40 hours M-F Main Duties of the Customer Service Administrator: Accurately process orders on a bespoke system. Manage customer calls and e-mails in a professional and friendly manner. Chase information from customers as required. Liaise with production in relation to order progress. Work effectively in a busy manufacturing office. environment. Candidate: The successfully appointed Customer Service Administrator will have: Excellent customer service skills. Excellent attention to detail. The ability to work productively in a busy office environment. IT literate. Additional skills/job titles: Customer service Advisor, Sales Administrator, Admin Assistant, Order Processor Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. To Apply: This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. CWOIND01

Customer Service Advisor Glenfield, Leicester £26,000 - £29,000 per annum Monday to Friday 7:30am - 3:30pm. Immediate Start This role is ideally suited to a Customer Service Advisor who is available to start immediately or within a week and who enjoys delivering high standards of service while managing a variety of customer enquiries. The successful Customer Service Advisor will play a key role in ensuring customers receive a responsive, professional and solutions-focused service. Working within a supportive team environment, the Customer Service Advisor will manage incoming enquiries, resolve issues efficiently and liaise with internal departments to ensure a smooth end-to-end customer experience. As a Customer Service Advisor, responsibilities will include: Acting as the first point of contact for customers via telephone and email Handling customer enquiries relating to accounts, orders and general queries Providing accurate and timely responses to customer requests in line with response time targets Resolving customer issues efficiently while maintaining a positive customer experience Liaising with internal departments to ensure effective end-to-end solutions Processing customer requests and requirements in a timely and accurate manner Maintaining accurate records of customer interactions and correspondence Collating data for customer updates and internal reporting Identifying potential sales opportunities and proactively creating new leads where appropriate Ensuring all customer orders, documentation and communications are correctly recorded and filed The successful Customer Service Advisor will demonstrate: Previous experience in a customer service or customer care position Excellent communication skills, both written and verbal A confident and professional telephone manner Strong organisational skills with the ability to prioritise tasks effectively The ability to multitask within a fast-paced environment A proactive and problem-solving mindset Strong attention to detail and accuracy Good IT and computer literacy As the Customer Service Advisor you will receive: Salary: £26,000 - £29,000 depending on experience Location: Glenfield, Leicester (office-based) Working hours: Monday to Friday, 7:30am - 3:30pm Candidates must be available to start immediately or at very short notice If you are an experienced Customer Service Advisor looking for your next opportunity and are available to start immediately, this could be an excellent opportunity to join a busy and supportive team environment. Apply now to learn more about this Customer Service Advisor opportunity.

Red Recruitment are recruiting a Customer Care Advisor in Banbury for our client. You must be native German speaking and passionate about delivering exceptional customer service. Pay: From 13.46 per hour Job Description: Job Title: Bilingual Customer Care Advisor (Native German Speaking) Location: Office Based - Banbury Salary: 13.46 per Hour Hours: Full Time Role Overview As a German-speaking Customer Care Advisor, you will be responsible for delivering exceptional support to customers across the DACH region. You will manage enquiries via phone, email and digital channels, ensuring every interaction reflects professionalism, care and brand excellence. This role requires fluency in German and English, strong communication skills, and a genuine interest in skincare and beauty. Key Responsibilities of a Customer Care Advisor Respond to customer enquiries in German and English via phone, email and live chat Provide product guidance and usage support with confidence and accuracy Handle order processing, returns and delivery queries Resolve complaints efficiently and empathetically Maintain accurate customer records within CRM systems Meet and exceed service level agreements and quality standards Support campaign growth by identifying customer needs and opportunities Work collaboratively with internal teams to ensure seamless service delivery Skills & Experience Required Fluent in German (written and spoken) Strong English communication skills Previous customer service experience (contact centre experience desirable) Interest in skincare, beauty or wellness Professional and confident telephone manner Strong written communication skills with excellent attention to detail Ability to work in a structured, fast-paced environment Positive attitude and team-focused approach Desirable Experience supporting international customers Experience within e-commerce or retail campaigns Beauty or skincare knowledge If you are interested in the role please email (url removed) or call (phone number removed)

The Role: We re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you ll be responsible for both inbound and outbound calls. You ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you ll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we re looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Part-Time Financial Controller - Tech - London - c £70,000 Your new company Join one of the fastest growing, VC backed tech businesses in the market, a company building cutting edge platforms used by global teams. Operating in a fast-paced, product led environment, this is a place where ambitious talent thrives. The culture is energetic, progressive and centred around ownership, flexibility, trust and delivering real impact. Expect a modern, people first approach where pace, innovation and continuous improvement are part of daily life. Your new role As Financial Controller, you'll be the driving force behind operational finance in a rapidly scaling environment. This is a high impact, sleeves rolled up role with direct responsibility for building rigour, strengthening reporting, and ensuring financial processes scale in line with fast growth.You'll: Lead month end, quarter end and year end reporting cycles, including group consolidation across international entities. Oversee statutory accounts, audit processes and corporation tax work alongside external advisors. Support R&D tax credit and US tax submissions, with a view to taking full ownership. Manage cashflow, banking relationships and key financial operations. Run payroll and coordinate with overseas accounting partners. Build, refine and optimise financial systems, processes and controls to support scale. Partner closely with cross functional leaders in a high speed, high expectation environment. This role suits someone who is energised by scale up intensity, quick decision making, and the opportunity to shape a finance function during a period of rapid expansion. What you'll need to succeed Qualified accountant (ACA/CA preferred) with strong post qualification experience. Background in both practice and industry within a fast paced operational finance role. Experience across consolidation, reporting, audit, tax and financial controls. A proactive, agile, delivery focused mindset - someone who pushes projects forward and thrives without micromanagement. Excellent communication skills, especially within a remote or hybrid environment. High attention to detail and the ability to switch seamlessly between detail and strategic context. Strong skills in Excel/Google Sheets. Bonus points for: SaaS or subscription based business models Xero experience Financial modelling Systems upgrades or transformations Prior audit leadership (either side of the table) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Advancing People Multilingual - Recruitment Specialists are now recruiting for an Italian & Spanish Speaking Customer Service Advisor / Claims Advisor on a fully remote basis to a Tech Scale up. As an Italian & Spanish Speaking Account Coordinator / Claims Advisor it will be your responsibility to work with customers, primarily those based in the Italian & Spanish speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries Process Claims via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in Italian & Spanish Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time Permanent position offering an annual salary of up to 30,000 + attractive company benefits. The role offers flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

An exciting opportunity has arisen for an experienced MRICS Chartered Building Surveyor to join a thriving, multidisciplinary property consultancy in Manchester as an Associate Director . This role would suit an experienced Senior Building Surveyor ready to take the next step in their career , offering the opportunity to lead major commercial projects, chair client meetings and play a key role in the continued growth of the business. This role offers the chance to work within a collaborative consultancy that delivers projects from concept through to completion . The business operates as a true "one-stop shop" , providing clients with surveying, design, project management, leasing and branding services all under one roof. With a strong pipeline of work from established clients , this is a fantastic opportunity for a commercially minded surveyor looking to take the next step in their career within a supportive and ambitious environment. The Opportunity You will join a Manchester team of around 35 professionals , including Building Surveyors, Quantity Surveyors, designers and marketing specialists. The office environment is collaborative and fast-paced , with teams working closely together across multiple service lines to deliver high-quality projects for clients. Projects vary significantly in scale and complexity, ranging from 20k office refurbishments through to major 20m commercial fit-outs . Most projects are North West based , particularly in Manchester, although the consultancy also delivers work across London, Edinburgh and internationally . You will typically manage 4-5 live projects at any one time , each at different stages of delivery. Key Responsibilities Project Leadership Lead project management and contract administration on commercial refurbishment and fit-out projects Manage full project lifecycles from feasibility through to delivery Oversee programme management, risk control and quality assurance Chair client meetings and manage project stakeholders Professional Building Surveying Deliver a range of commercial building surveying services including: Acquisition Surveys Schedules of Condition Project Monitoring Prepare and negotiate Schedules of Dilapidations for landlords and tenants Undertake defect diagnosis and provide commercially focused solutions Client Advisory Act as a trusted advisor to a range of commercial clients Maintain strong client relationships through clear, practical advice Represent the consultancy at project meetings and presentations Leadership & Development Mentor and support junior surveyors within the team Contribute to the continued growth of the building consultancy service line About You MRICS Chartered Building Surveyor (essential) Strong experience within commercial building consultancy (essential) Proven track record delivering both project and professional surveying work Confident communicator able to chair meetings and engage with clients Strong commercial awareness and ability to manage multiple instructions simultaneously Culture & Environment This consultancy has a collaborative and sociable office culture , with teams working closely together across surveying, design and consultancy disciplines. Supportive leadership team Regular social events and team activities Smart professional environment with a relaxed dress-down Friday Strong emphasis on career progression and professional development Salary & Benefits Highly competitive and flexible salary depending on experience Discretionary annual bonus (historically around 10-15%) Flexible working with core hours and early Friday finish 25 days holiday + bank holidays , plus office closure between Christmas and New Year Pension scheme Gym membership Daily breakfast in the office 500+ annual training and development budget to support professional growth Modern Manchester city centre office For further details on this exciting new opportunity, please contact Gemma at Calibre Search on (phone number removed) and send your CV Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.