Oracle Service Consultant (Oracle Field Service Specialis United Kingdom

Remote, United Kingdom

Job Title: Oracle Service Consultant (Oracle Field Service Specialist)

Hours: Full time (40-hours per week)

Location: UK Remote with client travel

We are seeking an experienced Oracle Service Consultant with deep expertise in Oracle Field Service (OFS) and a strong foundation in service operations and industry best practices. This role is ideal for a consultant who brings depth of product knowledge, domain expertise, and the ability to translate complex business requirements into scalable, high-performing Oracle service solutions.

You will work closely with business stakeholders, solution architects, and technical teams to design, implement, optimize, and support Oracle service and field service solutions that drive operational efficiency, customer satisfaction, and measurable business outcomes.

Enigen are a multi award winning consultancy, focused on Oracle applications and Cloud Infrastructure. We help our clients with advisory, design, implementation and support, to deliver successful change and impactful business outcomes to our customers across EMEA.

Key responsibilities include:

Functional & Domain Leadership

• Lead business process discovery and requirements gathering for service management and field service operations
• Provide domain expertise across service operations including:
  • Field service scheduling and dispatch
  • Workforce management
  • Mobile workforce enablement
  • Asset and service lifecycle management
  • Service logistics and parts management
  • SLA, entitlement, and contract management
• Translate business needs into scalable Oracle Service and Oracle Field Service solutions

Oracle Field Service (OFS) Expertise

• Design, configure, and implement Oracle Field Service solutions
• Lead OFS implementations including:
  • Capacity and routing configuration
  • Work zones and resource management
  • Forecasting and demand planning
  • Activity types, workflows, and business rules
  • Mobility and technician experience optimization
• Optimize scheduling performance, route optimization, and field productivity
• Integrate OFS with Oracle Fusion Service / Oracle CX / Oracle ERP and external systems

Solution Design & Delivery

• Act as functional lead on Oracle Service and Field Service projects
• Partner with technical teams on integrations, data models, and architecture
• Support UAT, go-live readiness, and post-production optimization
• Ensure solutions align with enterprise architecture, security, and compliance standard

Advisory & Stakeholder Engagement

• Serve as a trusted advisor to business leaders and operational stakeholders
• Provide best-practice guidance based on industry standards and Oracle product capabilities
• Deliver workshops, demos, and solution walkthroughs
• Contribute to solution roadmaps and continuous improvement initiatives

Experience required:

• 5+ years in service operations, field service transformation, or service technology consulting
• 3+ years of hands-on experience with Oracle Field Service (OFS)
• Proven experience delivering Oracle service-related implementations
• Experience working in enterprise or complex operational environments

Product & Technical Knowledge

• Deep functional knowledge of Oracle Field Service
• Strong understanding of Oracle Service / Oracle CX Service modules
• Experience with:
  • Scheduling and routing engines
  • Workforce optimization
  • Mobile workforce solutions
  • Service process automation
  • API and integration concepts

Domain Expertise

• Strong understanding of service industries such as:
  • Utilities
  • Telecom
  • Manufacturing
  • Energy
  • Healthcare services
  • Field engineering services
• Expertise in operational KPIs, SLAs, and service performance metrics

Preferred qualifications:

• Oracle certifications (OFS, Oracle CX, Oracle Cloud)
• Experience with Oracle Integration Cloud (OIC)
• Consulting background (system integrator, advisory, or enterprise consulting)

What we offer

• Career progression within a global consulting organization
• Access to Oracle alliance training and certifications
• Opportunity to shape cloud, data, and integration transformation programs

Benefits: Private Health, Group Pension Plan, Life Assurance, Employee Assistance Programme, Headspace Subscription, Birthday Leave.

Enigen UK is an equal opportunity employer and is committed to a policy of treating all its employees and job applicants equally. We will avoid unlawful discrimination in all aspects of employment, including recruitment and selection, promotion, transfer, opportunities for training, pay and benefits, and all other terms of employment.

Enigen UK strives for an inclusive workplace where all forms of diversity are valued, including gender, race, religion, ethnicity, sexual orientation, gender identity, gender expression, age, disability, or background.