Salary: 21,000 per annum, plus annual salary review (up to 15%) & Veolia benefits Hours: Monday to Friday, 30 hours per week Location: Basingstoke, RG24 8FB When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes. Route planning , analysing data, setting schedules and coordinating a team of drivers. Proactively communicate with customers. Manage and maintain accurate records and documentation related to service requests, waste transfer and customer interactions Completing debriefs with front line staff and reporting necessary actions or updates as required Face-to-face engagement with drivers, supporting them to address any issues on route Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance) React to and manage customer queries and complaints in an effective and timely manner What we're looking for; Essential: Previous experience operating within a similar industry; waste/transport/logistics Able to demonstrate an understanding of transport compliance and WTD Good communication skills, communicating with people of all levels including drivers, frontline employees and customers Ability to organise a busy workload and operate at a fast pace Desirable: Experienced IT Skills, and the ability to adapt to Google operating systems Experience working with a quality management system e.g. ISO Managing transport compliance. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Mar 18, 2026
Full time
Salary: 21,000 per annum, plus annual salary review (up to 15%) & Veolia benefits Hours: Monday to Friday, 30 hours per week Location: Basingstoke, RG24 8FB When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes. Route planning , analysing data, setting schedules and coordinating a team of drivers. Proactively communicate with customers. Manage and maintain accurate records and documentation related to service requests, waste transfer and customer interactions Completing debriefs with front line staff and reporting necessary actions or updates as required Face-to-face engagement with drivers, supporting them to address any issues on route Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance) React to and manage customer queries and complaints in an effective and timely manner What we're looking for; Essential: Previous experience operating within a similar industry; waste/transport/logistics Able to demonstrate an understanding of transport compliance and WTD Good communication skills, communicating with people of all levels including drivers, frontline employees and customers Ability to organise a busy workload and operate at a fast pace Desirable: Experienced IT Skills, and the ability to adapt to Google operating systems Experience working with a quality management system e.g. ISO Managing transport compliance. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
The Hub Manager is responsible for the day-to-day leadership of a FSSW hub, ensuring safe, efficient, and compliant operations that maximise the volume of surplus food received, stored, and distributed to our Community Food Members (CFMs). This includes managing a mixed team of staff, FareChance employability participants and volunteers in their operational tasks, maintaining high operational and health & safety standards, and collaborating with colleagues across food & logistics, compliance, and community engagement. Key Responsibilities 1. Operational Management Oversee and manage the safe and efficient daily operation of the hub, ensuring essential tasks are completed to a high standard. Ensure the hub is appropriately set up to meet Key Performance Indicators and goods in and deliveries out, working closely with the Head of Operations. Use FareShare UK (FSUK) s digital stock system to manage product movements and maintain stock accuracy. Lead weekly stock takes and investigate discrepancies in collaboration with the compliance and food teams. Oversee the smooth intake and dispatch of food, liaising with food donors, FSUK, transport providers, and partners. Ensure food deliveries meet acceptance criteria and report any quality issues promptly. Ensure the Hub Operations team maintain positive relationships with CFMs, ensuring high standards of service and communication. Play an active role in identifying solutions to operational challenges, in collaboration with the food, membership and volunteer teams. Coordinate and manage external contractors for maintenance and repairs. Provide procurement support to secure value for money on consumables and equipment. With support from the wider FSSW team, meet food waste KPIs to ensure that we effectively maximise food redistribution to CFMs. Ensure adequate stock of operational supplies and equipment to support daily operations. Responsible for the Hub Operations controllable costs budget. Oversee the management of on-site petty cash in line with financial controls. Work with the Head of Operations to improve systems and integrate new processes to support growth and efficiency. Carry out analysis of the fleet and its equipment including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Work with the Fleet Coordinator to ensure the on-site vehicle fleet is well maintained, roadworthy and compliant. Contribute to delivery of the Operations Strategy, including key developments for FSSW. Carry out other duties as required to support the successful running of the hub. 2. Team Management Provide strong day-to-day leadership to a diverse team of staff and volunteers. Delegate tasks, give regular feedback, and maintain an open, inclusive working environment. Manage, supervise, and develop Line Reports, including performance management, appraisals, and training. Support effective recruitment and onboarding processes, ensuring appropriate support and shift cover. Identify shortfalls in rota cover and respond in effective and timely manner. Work with temporary staffing agencies to arrange short term hire drivers, when necessary. Collaborate with the Head of Operations and Volunteer Team to ensure effective volunteer induction and ongoing training. Support the Volunteer Manager in the delivery of corporate volunteer days. Register and onboard new drivers by delivering volunteer and staff driving assessments and agency driver inductions. Foster a positive and productive team culture in line with FareShare South West values. 3. FareChance Employability Programme Support the delivery of the FareChance programme by overseeing and supervising participants during operational tasks, ensuring they are actively engaged and contributing to the hub operations team. Ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams. Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive. Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence. Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches. Collaborate with the volunteer and employability team to ensure effective communication around support needs and progress. 4. Health & Safety (H&S) and Compliance Lead and manage safe, efficient, and compliant day-to-day operations of the Hub, ensuring all staff, volunteers, and FareChance participants follow health, safety, and food safety procedures at all times. Act as the on-site accountable manager for operational safety, including overseeing food handling, storage, vehicle use, manual handling, and equipment compliance. Champion a positive safety culture, modelling safe working practices and encouraging team members and participants to work safely and report hazards or incidents promptly. Oversee the supervision, training, and development of FareChance participants, ensuring they are supported to carry out operational tasks safely, build confidence, and develop skills. Maintain accurate records of health & safety activity, training, audits, risk assessments, incidents, and corrective actions, ensuring timely follow-up. Ensure the Hub complies with FareShare HACCP Food Safety Manual, Warehouse Manual, and all relevant legislation and audit standards. Lead on operational audits, internal checks, and reporting to the Head of Operations, ensuring continuous improvement in compliance and safety. Manage volunteers and staff effectively by delegating tasks, providing clear instructions, and maintaining a positive, inclusive, and productive environment. 5. Quality Assurance and Continuous Improvement Lead on-site delivery of any compliance-related changes introduced by FSUK, ensuring they are followed through to completion and embedded in practice. Manage and enhance compliance of the hub premises in line with FareShare s minimum operating standards and expectations for operational efficiency. Work with others to identify and implement improvements to systems, processes and workflows. Ensure operational audits and assessments are carried out, actions are followed up, and improvement plans delivered. Collaborate cross-functionally with other teams to support service development and innovation. Person Specification Essential Proven experience in warehouse or logistics operations, with responsibility for delivery of KPIs. Strong working knowledge of health & safety legislation and risk management within a warehouse setting and able to champion a safety-first culture while enabling productivity. Experience of and confidence in working with clear procedures and compliance requirements such as food safety, hygiene, and auditing processes. Can demonstrate supportive, motivational, proactive and structured team leadership, including recruitment, supervision, and performance management. Experience of working in a fast-paced, dynamic environment with the ability to manage multiple priorities and respond in a calm, solutions-focused way under pressure. Competency in stock control systems and inventory management (e.g. digital stock systems such as GLADYS or similar). Clear and confident communicator, both written and verbal, with experience of cross-team and stakeholder communication. Able to demonstrate good judgement and decision-making, including escalating issues appropriately. Physically able to carry out the role, including manual handling and operating in warehouse conditions. Comfortable using basic IT tools (e.g. Microsoft Teams, email, online documents). Full UK driving licence, Forklift truck operator s qualification (or willing to train as an essential part of the role) Desirable Formal training or certification in health & safety, manual handling, or food hygiene. Experience of working in a charitable, volunteer-led, or community-based organisation. Experience of route planning and/or vehicle logistics coordination. Experience of working within a regulated or audited environment Experience contributing to or delivering change initiatives. Attributes & Values Committed to FareShare South West s work to fight hunger and tackle food waste Strong team player who supports collaboration and mutual accountability. Organised and methodical, with strong attention to detail. Reliable, consistent, and takes pride in maintaining high standards. Acts with integrity and openness; willing to learn from feedback and take responsibility. Enjoys being hands-on and actively involved in operational delivery. Behaviours Leads by example and motivates others through positive, proactive behaviour. Calm and solutions-focused in challenging situations. Values and supports diversity and inclusion across the team. . click apply for full job details
Mar 18, 2026
Full time
The Hub Manager is responsible for the day-to-day leadership of a FSSW hub, ensuring safe, efficient, and compliant operations that maximise the volume of surplus food received, stored, and distributed to our Community Food Members (CFMs). This includes managing a mixed team of staff, FareChance employability participants and volunteers in their operational tasks, maintaining high operational and health & safety standards, and collaborating with colleagues across food & logistics, compliance, and community engagement. Key Responsibilities 1. Operational Management Oversee and manage the safe and efficient daily operation of the hub, ensuring essential tasks are completed to a high standard. Ensure the hub is appropriately set up to meet Key Performance Indicators and goods in and deliveries out, working closely with the Head of Operations. Use FareShare UK (FSUK) s digital stock system to manage product movements and maintain stock accuracy. Lead weekly stock takes and investigate discrepancies in collaboration with the compliance and food teams. Oversee the smooth intake and dispatch of food, liaising with food donors, FSUK, transport providers, and partners. Ensure food deliveries meet acceptance criteria and report any quality issues promptly. Ensure the Hub Operations team maintain positive relationships with CFMs, ensuring high standards of service and communication. Play an active role in identifying solutions to operational challenges, in collaboration with the food, membership and volunteer teams. Coordinate and manage external contractors for maintenance and repairs. Provide procurement support to secure value for money on consumables and equipment. With support from the wider FSSW team, meet food waste KPIs to ensure that we effectively maximise food redistribution to CFMs. Ensure adequate stock of operational supplies and equipment to support daily operations. Responsible for the Hub Operations controllable costs budget. Oversee the management of on-site petty cash in line with financial controls. Work with the Head of Operations to improve systems and integrate new processes to support growth and efficiency. Carry out analysis of the fleet and its equipment including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Work with the Fleet Coordinator to ensure the on-site vehicle fleet is well maintained, roadworthy and compliant. Contribute to delivery of the Operations Strategy, including key developments for FSSW. Carry out other duties as required to support the successful running of the hub. 2. Team Management Provide strong day-to-day leadership to a diverse team of staff and volunteers. Delegate tasks, give regular feedback, and maintain an open, inclusive working environment. Manage, supervise, and develop Line Reports, including performance management, appraisals, and training. Support effective recruitment and onboarding processes, ensuring appropriate support and shift cover. Identify shortfalls in rota cover and respond in effective and timely manner. Work with temporary staffing agencies to arrange short term hire drivers, when necessary. Collaborate with the Head of Operations and Volunteer Team to ensure effective volunteer induction and ongoing training. Support the Volunteer Manager in the delivery of corporate volunteer days. Register and onboard new drivers by delivering volunteer and staff driving assessments and agency driver inductions. Foster a positive and productive team culture in line with FareShare South West values. 3. FareChance Employability Programme Support the delivery of the FareChance programme by overseeing and supervising participants during operational tasks, ensuring they are actively engaged and contributing to the hub operations team. Ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams. Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive. Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence. Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches. Collaborate with the volunteer and employability team to ensure effective communication around support needs and progress. 4. Health & Safety (H&S) and Compliance Lead and manage safe, efficient, and compliant day-to-day operations of the Hub, ensuring all staff, volunteers, and FareChance participants follow health, safety, and food safety procedures at all times. Act as the on-site accountable manager for operational safety, including overseeing food handling, storage, vehicle use, manual handling, and equipment compliance. Champion a positive safety culture, modelling safe working practices and encouraging team members and participants to work safely and report hazards or incidents promptly. Oversee the supervision, training, and development of FareChance participants, ensuring they are supported to carry out operational tasks safely, build confidence, and develop skills. Maintain accurate records of health & safety activity, training, audits, risk assessments, incidents, and corrective actions, ensuring timely follow-up. Ensure the Hub complies with FareShare HACCP Food Safety Manual, Warehouse Manual, and all relevant legislation and audit standards. Lead on operational audits, internal checks, and reporting to the Head of Operations, ensuring continuous improvement in compliance and safety. Manage volunteers and staff effectively by delegating tasks, providing clear instructions, and maintaining a positive, inclusive, and productive environment. 5. Quality Assurance and Continuous Improvement Lead on-site delivery of any compliance-related changes introduced by FSUK, ensuring they are followed through to completion and embedded in practice. Manage and enhance compliance of the hub premises in line with FareShare s minimum operating standards and expectations for operational efficiency. Work with others to identify and implement improvements to systems, processes and workflows. Ensure operational audits and assessments are carried out, actions are followed up, and improvement plans delivered. Collaborate cross-functionally with other teams to support service development and innovation. Person Specification Essential Proven experience in warehouse or logistics operations, with responsibility for delivery of KPIs. Strong working knowledge of health & safety legislation and risk management within a warehouse setting and able to champion a safety-first culture while enabling productivity. Experience of and confidence in working with clear procedures and compliance requirements such as food safety, hygiene, and auditing processes. Can demonstrate supportive, motivational, proactive and structured team leadership, including recruitment, supervision, and performance management. Experience of working in a fast-paced, dynamic environment with the ability to manage multiple priorities and respond in a calm, solutions-focused way under pressure. Competency in stock control systems and inventory management (e.g. digital stock systems such as GLADYS or similar). Clear and confident communicator, both written and verbal, with experience of cross-team and stakeholder communication. Able to demonstrate good judgement and decision-making, including escalating issues appropriately. Physically able to carry out the role, including manual handling and operating in warehouse conditions. Comfortable using basic IT tools (e.g. Microsoft Teams, email, online documents). Full UK driving licence, Forklift truck operator s qualification (or willing to train as an essential part of the role) Desirable Formal training or certification in health & safety, manual handling, or food hygiene. Experience of working in a charitable, volunteer-led, or community-based organisation. Experience of route planning and/or vehicle logistics coordination. Experience of working within a regulated or audited environment Experience contributing to or delivering change initiatives. Attributes & Values Committed to FareShare South West s work to fight hunger and tackle food waste Strong team player who supports collaboration and mutual accountability. Organised and methodical, with strong attention to detail. Reliable, consistent, and takes pride in maintaining high standards. Acts with integrity and openness; willing to learn from feedback and take responsibility. Enjoys being hands-on and actively involved in operational delivery. Behaviours Leads by example and motivates others through positive, proactive behaviour. Calm and solutions-focused in challenging situations. Values and supports diversity and inclusion across the team. . click apply for full job details
At Basecamp Adventure Trust, we empower vulnerable young people from West Yorkshire to thrive through unique, long-term programmes which harness outdoor adventure as a powerful vehicle for personal transformation. Through a combination of skills workshops, exhilarating adventure trips and a deeply relational approach, we challenge, celebrate and inspire young people to discover a newfound sense of confidence, resilience and self-belief, and to explore new possibilities for themselves. Our programmes are intensive, sustained and individualised to make a lasting positive difference on the young people we work with so they can lead happy, healthy and fulfilling lives. This role demands a unique combination of skills. You ll be a capable Programme Manager (or at the very least an aspiring one with a strong desire to step up from your current youth experience), with an understanding of the role outdoor adventure can have in supporting health and wellbeing and underpinning personal development. In addition to this, we ve got big ambitions to develop an events strand to our work, which brings together three separate but interlinked fundraising ideas. You will support us to create, shape and implement this new initiative alongside our team, helping us to turn our initial idea into a reality. We are proud to be very much a people-led organisation, so it s possible that your own strengths and experience may sway the specifics of the role. Reports to: Senior Management Team Hours: Full time, 5 days (37.5 hours) a week, flexible working evenings and weekends as required Salary: £28,000 - £35,000 dependant on experience Location: The Old Fire Station, Leeds (Basecamp HQ), but the role also incorporates travel across Yorkshire and the Lake District Transport: The role will require access to a car Start Date: We will accommodate the start date depending on the individual s situation, but we are looking to get someone in for Spring Annual Leave: 22 days + bank holidays + 1x day off per Adventure Residential) to account for extra hours worked) The Role Programme Manager ( 35% of the role) We are looking for an enthusiastic and capable Programme Manager who can lead the delivery of our Core Programme, having the ability to directly work with young people, lead a team, have an acute eye for detail and organisation and a creative, dynamic approach to problem-solving. The Programme Manager role takes up around 80 days a year, with the days being weighted unevenly across the months of the year. Events Coordinator ( 65% of the role) We are looking for a driven and creative Events Coordinator who will help us create a Basecamp calendar of external events, which will support our fundraising goals and bring a large and diverse audience to our work. The right candidate will be excited at the prospect of turning ideas into a reality, supporting us with the creative development of this idea as well as the practical implementation. Programme Manager Roles and Responsibilities Acting as the key point of contact to organise, deliver and oversee the Basecamp Core Programme to 1 cohort of young people, including managing residential trips, school workshops and other supporting sessions throughout the year s programme (e.g. Taster Days, Graduation etc) (September - June). This includes: Onboarding young people onto the programme, working in collaboration with schools to ensure our referral criteria are met and we have the information we need. Facilitating creative, arts and games-based workshops in school. Supporting day-to-day administration and management of the programme including maintaining a database and producing written communications and reports. Coordinating Adventure Youth Coaches, Volunteers, Instructors and School Supporting Staff on residential, as the main point of contact. Managing disciplinary action as required if a situation is escalated higher than Adventure Youth Coaches or Volunteers. Ensuring the highest standards of support, safety and safeguarding across the programme, in line with Basecamp s ethos, policies and procedures. Providing ongoing feedback to young people, parents, carers and schools, through email, Whatsapp and handwritten cards. Working with partner organisation such as schools and instructors/activity providers, to ensure the Basecamp mission is consistent and everybody has the smoothest experience possible and to build the Basecamp brand to an extent that the schools want to keep working with us and value the work that we do. Contributing to organisational planning and development, including supporting the development of further opportunities for young people. Events Coordinator Roles and Responsibilities Supporting our team to create, develop, test and implement a calendar of Basecamp events including third-party challenge events, Basecamp events and bespoke corporate adventure challenges. This calendar will support the building of both our new corporate partnerships programme, an innovative new take on traditional corporate fundraising as well as getting our brand-new Basecamp Community off the ground, our own version of an individual giving initiative. This includes: Undertaking prospect research to identify corporate partners who we can build long-lasting, meaningful relationships with. Identifying key networking opportunities to help us raise our profile in West Yorkshire. Supporting us to develop our pitch to prospective corporate partners, creating bespoke partnerships which demonstrate our ethos, culture and impact. Supporting the development of our new Basecamp Community initiative, creating the necessary comms and finding interactive ways to get members involved and feel a part of the community. Supporting the implementation of systems and protocols that will allow us to effectively manage logistics, budgeting, risk assessments, and delivery on the ground, establishing new supplier partnerships in the process. Developing relationships with flagship event providers, maximising engagement with creative and far-reaching communication initiatives and providing supportive inspiring stewarding journeys for all involved. Working collaboratively across fundraising and comms ensuring we maximise the effectiveness of each event and that they are supporting our other fundraising initiatives. Person Specification The postholder will play a key role in the development and delivery of both programme and charity events. They will be a brilliant all-rounder who can go from speaking to a group of 30 children in a muddy field, to being comfortable behind a laptop researching potential corporate partners, to feeling confident in creative meetings where our ideas become a reality. We are looking for someone with a strong creative drive, excellent communication and interpersonal skills and the natural ability to use initiative. Whilst ticking the experience requirement boxes is important to us, we will always take a holistic view of your application and consider transferable experience. Demonstrated experience working with disadvantaged or vulnerable young people with empathy and compassion Proven understanding of the issues impacting young people today, including socioeconomic challenges, and mental health considerations Sound understanding of safeguarding and commitment to safeguarding and promoting the welfare of young people Experience coordinating, supporting or delivering programmes for young people Ability to take initiative to turn plans from scratch into successful events Willingness to contribute creatively to organisational development and bring fresh ideas Strong research skills, identifying partners who align with our ethos and culture Willingness to engage in community and corporate outreach Understanding of marketing, communication and social media and using various social networks to promote and build brands Ability to manage and prioritise multiple events seamlessly, quickly and easily moving between higher level strategic issues to on the ground delivery details Strong relationship builder who is able to connect with young people, parents, teachers, and various external partners Confident hosting and talking to groups, and setting a positive, encouraging tone Flexible approach with the ability to adapt to a variety of settings, from office environments to outdoor residentials Strong problem-solving skills, especially in high-energy or challenging settings, with a positive mindset Resilience and a good sense of humour, suited to working in a dynamic and sometimes unpredictable environment High-level organisational skills Strong eye for detail and ability to multitask/notice multiple things going on at once and effectively deal with them Effective written and verbal communication skills, with an emphasis on creating professional yet personable written materials Proficiency in standard office software (e.g., Microsoft Office or Google Workspace) and database management, ideally some knowledge/experience of basic graphic design software such as Canva Personal Qualities Relationally-led: You ll take a person-centred approach demonstrating empathy and patience that makes people feel seen, valued and respected. Enthusiasm . click apply for full job details
Mar 18, 2026
Full time
At Basecamp Adventure Trust, we empower vulnerable young people from West Yorkshire to thrive through unique, long-term programmes which harness outdoor adventure as a powerful vehicle for personal transformation. Through a combination of skills workshops, exhilarating adventure trips and a deeply relational approach, we challenge, celebrate and inspire young people to discover a newfound sense of confidence, resilience and self-belief, and to explore new possibilities for themselves. Our programmes are intensive, sustained and individualised to make a lasting positive difference on the young people we work with so they can lead happy, healthy and fulfilling lives. This role demands a unique combination of skills. You ll be a capable Programme Manager (or at the very least an aspiring one with a strong desire to step up from your current youth experience), with an understanding of the role outdoor adventure can have in supporting health and wellbeing and underpinning personal development. In addition to this, we ve got big ambitions to develop an events strand to our work, which brings together three separate but interlinked fundraising ideas. You will support us to create, shape and implement this new initiative alongside our team, helping us to turn our initial idea into a reality. We are proud to be very much a people-led organisation, so it s possible that your own strengths and experience may sway the specifics of the role. Reports to: Senior Management Team Hours: Full time, 5 days (37.5 hours) a week, flexible working evenings and weekends as required Salary: £28,000 - £35,000 dependant on experience Location: The Old Fire Station, Leeds (Basecamp HQ), but the role also incorporates travel across Yorkshire and the Lake District Transport: The role will require access to a car Start Date: We will accommodate the start date depending on the individual s situation, but we are looking to get someone in for Spring Annual Leave: 22 days + bank holidays + 1x day off per Adventure Residential) to account for extra hours worked) The Role Programme Manager ( 35% of the role) We are looking for an enthusiastic and capable Programme Manager who can lead the delivery of our Core Programme, having the ability to directly work with young people, lead a team, have an acute eye for detail and organisation and a creative, dynamic approach to problem-solving. The Programme Manager role takes up around 80 days a year, with the days being weighted unevenly across the months of the year. Events Coordinator ( 65% of the role) We are looking for a driven and creative Events Coordinator who will help us create a Basecamp calendar of external events, which will support our fundraising goals and bring a large and diverse audience to our work. The right candidate will be excited at the prospect of turning ideas into a reality, supporting us with the creative development of this idea as well as the practical implementation. Programme Manager Roles and Responsibilities Acting as the key point of contact to organise, deliver and oversee the Basecamp Core Programme to 1 cohort of young people, including managing residential trips, school workshops and other supporting sessions throughout the year s programme (e.g. Taster Days, Graduation etc) (September - June). This includes: Onboarding young people onto the programme, working in collaboration with schools to ensure our referral criteria are met and we have the information we need. Facilitating creative, arts and games-based workshops in school. Supporting day-to-day administration and management of the programme including maintaining a database and producing written communications and reports. Coordinating Adventure Youth Coaches, Volunteers, Instructors and School Supporting Staff on residential, as the main point of contact. Managing disciplinary action as required if a situation is escalated higher than Adventure Youth Coaches or Volunteers. Ensuring the highest standards of support, safety and safeguarding across the programme, in line with Basecamp s ethos, policies and procedures. Providing ongoing feedback to young people, parents, carers and schools, through email, Whatsapp and handwritten cards. Working with partner organisation such as schools and instructors/activity providers, to ensure the Basecamp mission is consistent and everybody has the smoothest experience possible and to build the Basecamp brand to an extent that the schools want to keep working with us and value the work that we do. Contributing to organisational planning and development, including supporting the development of further opportunities for young people. Events Coordinator Roles and Responsibilities Supporting our team to create, develop, test and implement a calendar of Basecamp events including third-party challenge events, Basecamp events and bespoke corporate adventure challenges. This calendar will support the building of both our new corporate partnerships programme, an innovative new take on traditional corporate fundraising as well as getting our brand-new Basecamp Community off the ground, our own version of an individual giving initiative. This includes: Undertaking prospect research to identify corporate partners who we can build long-lasting, meaningful relationships with. Identifying key networking opportunities to help us raise our profile in West Yorkshire. Supporting us to develop our pitch to prospective corporate partners, creating bespoke partnerships which demonstrate our ethos, culture and impact. Supporting the development of our new Basecamp Community initiative, creating the necessary comms and finding interactive ways to get members involved and feel a part of the community. Supporting the implementation of systems and protocols that will allow us to effectively manage logistics, budgeting, risk assessments, and delivery on the ground, establishing new supplier partnerships in the process. Developing relationships with flagship event providers, maximising engagement with creative and far-reaching communication initiatives and providing supportive inspiring stewarding journeys for all involved. Working collaboratively across fundraising and comms ensuring we maximise the effectiveness of each event and that they are supporting our other fundraising initiatives. Person Specification The postholder will play a key role in the development and delivery of both programme and charity events. They will be a brilliant all-rounder who can go from speaking to a group of 30 children in a muddy field, to being comfortable behind a laptop researching potential corporate partners, to feeling confident in creative meetings where our ideas become a reality. We are looking for someone with a strong creative drive, excellent communication and interpersonal skills and the natural ability to use initiative. Whilst ticking the experience requirement boxes is important to us, we will always take a holistic view of your application and consider transferable experience. Demonstrated experience working with disadvantaged or vulnerable young people with empathy and compassion Proven understanding of the issues impacting young people today, including socioeconomic challenges, and mental health considerations Sound understanding of safeguarding and commitment to safeguarding and promoting the welfare of young people Experience coordinating, supporting or delivering programmes for young people Ability to take initiative to turn plans from scratch into successful events Willingness to contribute creatively to organisational development and bring fresh ideas Strong research skills, identifying partners who align with our ethos and culture Willingness to engage in community and corporate outreach Understanding of marketing, communication and social media and using various social networks to promote and build brands Ability to manage and prioritise multiple events seamlessly, quickly and easily moving between higher level strategic issues to on the ground delivery details Strong relationship builder who is able to connect with young people, parents, teachers, and various external partners Confident hosting and talking to groups, and setting a positive, encouraging tone Flexible approach with the ability to adapt to a variety of settings, from office environments to outdoor residentials Strong problem-solving skills, especially in high-energy or challenging settings, with a positive mindset Resilience and a good sense of humour, suited to working in a dynamic and sometimes unpredictable environment High-level organisational skills Strong eye for detail and ability to multitask/notice multiple things going on at once and effectively deal with them Effective written and verbal communication skills, with an emphasis on creating professional yet personable written materials Proficiency in standard office software (e.g., Microsoft Office or Google Workspace) and database management, ideally some knowledge/experience of basic graphic design software such as Canva Personal Qualities Relationally-led: You ll take a person-centred approach demonstrating empathy and patience that makes people feel seen, valued and respected. Enthusiasm . click apply for full job details
A place to create moments that matter Location : Chesterton Court & Appleby Court (St Neots) onsite Salary : £29,580 per annum Contract Type : Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required.Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.REF-
Mar 18, 2026
Full time
A place to create moments that matter Location : Chesterton Court & Appleby Court (St Neots) onsite Salary : £29,580 per annum Contract Type : Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required.Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.REF-
Workplace Coordinator Coalville, Leicestershire 35 hours per week, onsite. As a Workplace Coordinator, you will play a key role in supporting the day-to-day operations of our client s 22-acre vehicle reconditioning centre in Coalville, ensuring the smooth delivery of both hard and soft services. Acting as an ambassador for their mission and values, you will be multifunctional across all areas, coordinating maintenance, repairs, supplier activities, and workplace services to maintain a safe, compliant, and high-performing environment. Working closely with the Workplace Manager, colleagues, contractors, and suppliers, you will monitor and maintain service standards across Security, Cleaning, Catering, Mechanical & Electrical (M&E), landscaping, and other service partners. This includes ensuring SLAs and KPIs are met, risk assessments and method statements are reviewed, permits to work (including hot works) are properly issued and adhered to, and all activities comply with relevant regulations and safety standards. Leveraging systems such as Integrated Workplace and Facilities Management Software (IWFMS) and Building Management Systems (BMS), you will coordinate planned maintenance, conduct safety audits, support space utilisation, and oversee supplier performance. The role is varied and fast-paced, requiring you to manage multiple tasks simultaneously while engaging effectively with a wide range of internal and external stakeholders to deliver a safe, functional, and productive workplace for colleagues and visitors. Minimum criteria IOSH Managing Safely Good awareness of Health, Safety and Environmental requirements. Understanding of technical services and premises management. Use of Microsoft Office programs; Outlook, Word, Excel and PowerPoint. Experience of working with contractors and suppliers and monitoring of their service standards. Experience of working to Service Level Agreements and Key Performance Indicators. Working with EHS Management Systems Knowledge in the use of Workplace Management systems including Building Management System and Integrated Workplace Management Systems (CAFM). What we can offer you Pay: competitive salary, with a yearly discretionary bonus, based on your performance Holiday: 28 days, and you can buy and sell days Pension: 15% non-contributory pension (9% during probation) Health and wellbeing: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at four times your basic salary, to give you peace of mind. Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP. Mental Health Allies and an Employee Assistance Programme Development: A library of internal training on our myLearn platform Family friendly: We have competitive family leave policies Diversity and inclusion: We embrace the diversity of our people and empower them to come to work as their true selves. We want them to flourish and be rewarded equally. We have Employee Network Groups, and we pride ourselves on being inclusive and all our offices have first-rate disability access Helping our community: One volunteering day each year, and access to volunteering platform Neighbourly Schemes: Car Benefit Scheme for electric and hybrid cars. This means you can lease a brand-new electric or plug-in hybrid car, with insurance and more, for a fixed monthly amount. Cycle to Work Scheme. Employee Discount Scheme, to save money across lots of retailers Other, voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans, free fresh fruit and snacks in the office Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Mar 18, 2026
Full time
Workplace Coordinator Coalville, Leicestershire 35 hours per week, onsite. As a Workplace Coordinator, you will play a key role in supporting the day-to-day operations of our client s 22-acre vehicle reconditioning centre in Coalville, ensuring the smooth delivery of both hard and soft services. Acting as an ambassador for their mission and values, you will be multifunctional across all areas, coordinating maintenance, repairs, supplier activities, and workplace services to maintain a safe, compliant, and high-performing environment. Working closely with the Workplace Manager, colleagues, contractors, and suppliers, you will monitor and maintain service standards across Security, Cleaning, Catering, Mechanical & Electrical (M&E), landscaping, and other service partners. This includes ensuring SLAs and KPIs are met, risk assessments and method statements are reviewed, permits to work (including hot works) are properly issued and adhered to, and all activities comply with relevant regulations and safety standards. Leveraging systems such as Integrated Workplace and Facilities Management Software (IWFMS) and Building Management Systems (BMS), you will coordinate planned maintenance, conduct safety audits, support space utilisation, and oversee supplier performance. The role is varied and fast-paced, requiring you to manage multiple tasks simultaneously while engaging effectively with a wide range of internal and external stakeholders to deliver a safe, functional, and productive workplace for colleagues and visitors. Minimum criteria IOSH Managing Safely Good awareness of Health, Safety and Environmental requirements. Understanding of technical services and premises management. Use of Microsoft Office programs; Outlook, Word, Excel and PowerPoint. Experience of working with contractors and suppliers and monitoring of their service standards. Experience of working to Service Level Agreements and Key Performance Indicators. Working with EHS Management Systems Knowledge in the use of Workplace Management systems including Building Management System and Integrated Workplace Management Systems (CAFM). What we can offer you Pay: competitive salary, with a yearly discretionary bonus, based on your performance Holiday: 28 days, and you can buy and sell days Pension: 15% non-contributory pension (9% during probation) Health and wellbeing: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at four times your basic salary, to give you peace of mind. Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP. Mental Health Allies and an Employee Assistance Programme Development: A library of internal training on our myLearn platform Family friendly: We have competitive family leave policies Diversity and inclusion: We embrace the diversity of our people and empower them to come to work as their true selves. We want them to flourish and be rewarded equally. We have Employee Network Groups, and we pride ourselves on being inclusive and all our offices have first-rate disability access Helping our community: One volunteering day each year, and access to volunteering platform Neighbourly Schemes: Car Benefit Scheme for electric and hybrid cars. This means you can lease a brand-new electric or plug-in hybrid car, with insurance and more, for a fixed monthly amount. Cycle to Work Scheme. Employee Discount Scheme, to save money across lots of retailers Other, voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans, free fresh fruit and snacks in the office Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Support for and implementation of the Branch s strategic and service delivery plans Supports the Branch Director and Board of Trustees to ensure that the charity meets its governance responsibilities. Supports the development and delivery of the Branch Management team s strategic and service delivery plans in pursuit of the vision, mission, and values of Samaritans and to meet Central London Samaritan s objectives. Supports the development and delivery of a successful fundraising strategy that supports the organisation s goals and contributes to its sustainability. Supports the Treasurer in the management of Central London Samaritans budget to ensure financial resilience. Contributes to the development of external and internal relationships and communications, raising the profile and reputation of CLS in support of the organisation s charitable aims. Contributes to the overall effectiveness of the organisation in ensuring to 24/7 availability to callers. Provides leadership and line management to the staff team including the following functions: External relations and outreach Fundraising Recruitment and training of new volunteers Volunteer rota and support Facilities and Office services Other areas of responsibility that may from time to time be established. Main Responsibilities: Governance Support the Director and Board of Trustees to ensure that the charity meets its governance responsibilities. Ensure appropriate presentation and reporting on the progress of the organisation and on all matters relevant to the discharge of its charitable responsibilities. Provide in a timely and appropriate manner information that will assist the Trustees in carrying out their responsibilities. Monitor changes to statutory requirements on behalf of and in consultation with the Trustees and working with the Trustees and Directors to ensure compliance. Lead on all areas of Data Protection across the branch including policy development, revision, and implementation. Financial Management & Fundraising Support the Treasurer in the preparation of the annual operating budget for agreement by Trustees. Manage the budget on behalf of and in consultation with the Director, Treasurer and Trustees In consultation with the Treasurer and other trustees, set an annual fundraising target. Support the development and implementation of a strategy for raising income to meet the needs of the organisation. Manage project and area budgets with relevant staff and volunteer leads. Support for and implementation of the Branch s strategic and service delivery plans Support the Director and wider Branch Leadership Team in setting the culture and vision for the organisation that will enable staff and volunteers to understand what is expected of them and perform to the highest standards. Work closely with the Director and Branch Leadership team to deliver branch strategy and specific services. In conjunction with volunteer leads, manage the delivery of the organisation s restricted funded programmes ensuring project milestones, timescales and financial imperatives are fully met and supporting growth in line with the organisation s charitable aims. Work with the Governance Working Group to implement and manage the organisation s operational policies and procedures. Input into to research and planning of new branch initiatives. Monitor changes to national Samaritans policies and guidelines, alerting Directors, and Trustees as appropriate Line Management Work with Trustees and Directors to support the Branch Team to deliver the branch s volunteering, outreach and fund-raising strategies Provide effective line management and leadership to the staff team by managing all aspects of staffing, including recruitment, setting objectives and managing performance. Line manage the Business Support Officer, Volunteering Coordinator, Recruitment and Training Coordinator and Fundraising and Events Officer, Trusts and Foundatons Officer and other roles that may from time to time be established Act as a role model to staff and colleagues by demonstrating exemplary standards of behaviour, a positive attitude, and high levels of personal performance. Identify and develop talent within the team that can be fostered, offering opportunities for personal and career growth where appropriate. Work with the Branch Leadership Team to support all staff activities. Communications Work with the Director and Deputy Director for Communications and relevant staff members to support delivery of the branch Communications Plan. This will include coordinating internal and external communications as well as maintaining good relationships with volunteers, partners and other Samaritans branches and the Samaritans Charity. Maintain relationships with the Samaritans Central Charity in relation to media activity. Work with Director to ensure the Branch is represented on suicide prevention partnerships and involved in strategies with local councils and other organisations within the seven boroughs covered by the branch. Work with Branch Leadership Team to ensure the Branch is appropriately represented the branch at external events. Facilities and Office Management Oversees the management of the building on behalf of and in consultation with the Trustees and the Office Manager Take overall responsibility for the contracting of services to the organisation Take responsibility for compliance with Health and Safety Regulations Hours of work 1. The basic hours of work are 35 hours per week, spread over five working days. There will be a need to work some evenings and weekend days, so flexibility is essential. The core responsibilities and duties should be carried out during weekdays. 2. The amount of out of hours work will be agreed with the Director on an on-going basis. Time off in lieu will be allowed in agreement with the Director and in line with the current European Working Time Directive. Limitations This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time- to-time in the lights of changing circumstances and in consultation with the jobholder. The jobholder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director, who has discretion to delegate authority to the job-holder and to withdraw it. Equal Opportunities Policy Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation. Requirements Graduate or equivalent by experience Relevant postgraduate qualifications Skills and abilities 1. Proven ability to manage a work programme, which involves managing, mentoring, and developing staff. 2. Ability to work to tight deadlines in managing a variety of tasks simultaneously in ways that ensure key objectives are met. 3. Work effectively with a range of different stakeholders, including paid staff, volunteer directors, volunteers engaged in service delivery, third party organisations and users of the services. 4. Strong communications skills, both oral and written, especially in matching style/language to audience being targeted. 5. Ability to research and develop reports at a senior level. 6. A self-starter who has the ability to develop and implement innovative solutions to both new and existing challenges. 7. Proven ability to assimilate/summarise complex information and to familiarise themself quickly and confidently with key issues. 8. Ability to build effective relationships, especially with organisations operating near people in distress, other helping agencies, and healthcare professionals. 9. Ability to enthuse and motivate paid staff and volunteers. 10. Good financial management skills evidence of leading and managing a budget. 11. High level organisational delivery skills. 12. Proven ability in managing staff who report to others for task management purposes, such as in a matrix structure. Experience Experience of working with volunteers and paid staff Experience of financial planning and management, including budgetary control. Experience of implementing systems to comply with relevant legislation, including that on data protection, freedom of information, and health and safety. Project management knowledge and skills. 1. Experience of working in a charity or not-for-profit helpline service, ideally like that of Samaritans 2. Experience of issues affecting London government 3. Experience of working with Boards of Trustees Knowledge Sound general working knowledge of IT General knowledge of business management . click apply for full job details
Mar 18, 2026
Full time
Support for and implementation of the Branch s strategic and service delivery plans Supports the Branch Director and Board of Trustees to ensure that the charity meets its governance responsibilities. Supports the development and delivery of the Branch Management team s strategic and service delivery plans in pursuit of the vision, mission, and values of Samaritans and to meet Central London Samaritan s objectives. Supports the development and delivery of a successful fundraising strategy that supports the organisation s goals and contributes to its sustainability. Supports the Treasurer in the management of Central London Samaritans budget to ensure financial resilience. Contributes to the development of external and internal relationships and communications, raising the profile and reputation of CLS in support of the organisation s charitable aims. Contributes to the overall effectiveness of the organisation in ensuring to 24/7 availability to callers. Provides leadership and line management to the staff team including the following functions: External relations and outreach Fundraising Recruitment and training of new volunteers Volunteer rota and support Facilities and Office services Other areas of responsibility that may from time to time be established. Main Responsibilities: Governance Support the Director and Board of Trustees to ensure that the charity meets its governance responsibilities. Ensure appropriate presentation and reporting on the progress of the organisation and on all matters relevant to the discharge of its charitable responsibilities. Provide in a timely and appropriate manner information that will assist the Trustees in carrying out their responsibilities. Monitor changes to statutory requirements on behalf of and in consultation with the Trustees and working with the Trustees and Directors to ensure compliance. Lead on all areas of Data Protection across the branch including policy development, revision, and implementation. Financial Management & Fundraising Support the Treasurer in the preparation of the annual operating budget for agreement by Trustees. Manage the budget on behalf of and in consultation with the Director, Treasurer and Trustees In consultation with the Treasurer and other trustees, set an annual fundraising target. Support the development and implementation of a strategy for raising income to meet the needs of the organisation. Manage project and area budgets with relevant staff and volunteer leads. Support for and implementation of the Branch s strategic and service delivery plans Support the Director and wider Branch Leadership Team in setting the culture and vision for the organisation that will enable staff and volunteers to understand what is expected of them and perform to the highest standards. Work closely with the Director and Branch Leadership team to deliver branch strategy and specific services. In conjunction with volunteer leads, manage the delivery of the organisation s restricted funded programmes ensuring project milestones, timescales and financial imperatives are fully met and supporting growth in line with the organisation s charitable aims. Work with the Governance Working Group to implement and manage the organisation s operational policies and procedures. Input into to research and planning of new branch initiatives. Monitor changes to national Samaritans policies and guidelines, alerting Directors, and Trustees as appropriate Line Management Work with Trustees and Directors to support the Branch Team to deliver the branch s volunteering, outreach and fund-raising strategies Provide effective line management and leadership to the staff team by managing all aspects of staffing, including recruitment, setting objectives and managing performance. Line manage the Business Support Officer, Volunteering Coordinator, Recruitment and Training Coordinator and Fundraising and Events Officer, Trusts and Foundatons Officer and other roles that may from time to time be established Act as a role model to staff and colleagues by demonstrating exemplary standards of behaviour, a positive attitude, and high levels of personal performance. Identify and develop talent within the team that can be fostered, offering opportunities for personal and career growth where appropriate. Work with the Branch Leadership Team to support all staff activities. Communications Work with the Director and Deputy Director for Communications and relevant staff members to support delivery of the branch Communications Plan. This will include coordinating internal and external communications as well as maintaining good relationships with volunteers, partners and other Samaritans branches and the Samaritans Charity. Maintain relationships with the Samaritans Central Charity in relation to media activity. Work with Director to ensure the Branch is represented on suicide prevention partnerships and involved in strategies with local councils and other organisations within the seven boroughs covered by the branch. Work with Branch Leadership Team to ensure the Branch is appropriately represented the branch at external events. Facilities and Office Management Oversees the management of the building on behalf of and in consultation with the Trustees and the Office Manager Take overall responsibility for the contracting of services to the organisation Take responsibility for compliance with Health and Safety Regulations Hours of work 1. The basic hours of work are 35 hours per week, spread over five working days. There will be a need to work some evenings and weekend days, so flexibility is essential. The core responsibilities and duties should be carried out during weekdays. 2. The amount of out of hours work will be agreed with the Director on an on-going basis. Time off in lieu will be allowed in agreement with the Director and in line with the current European Working Time Directive. Limitations This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time- to-time in the lights of changing circumstances and in consultation with the jobholder. The jobholder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director, who has discretion to delegate authority to the job-holder and to withdraw it. Equal Opportunities Policy Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation. Requirements Graduate or equivalent by experience Relevant postgraduate qualifications Skills and abilities 1. Proven ability to manage a work programme, which involves managing, mentoring, and developing staff. 2. Ability to work to tight deadlines in managing a variety of tasks simultaneously in ways that ensure key objectives are met. 3. Work effectively with a range of different stakeholders, including paid staff, volunteer directors, volunteers engaged in service delivery, third party organisations and users of the services. 4. Strong communications skills, both oral and written, especially in matching style/language to audience being targeted. 5. Ability to research and develop reports at a senior level. 6. A self-starter who has the ability to develop and implement innovative solutions to both new and existing challenges. 7. Proven ability to assimilate/summarise complex information and to familiarise themself quickly and confidently with key issues. 8. Ability to build effective relationships, especially with organisations operating near people in distress, other helping agencies, and healthcare professionals. 9. Ability to enthuse and motivate paid staff and volunteers. 10. Good financial management skills evidence of leading and managing a budget. 11. High level organisational delivery skills. 12. Proven ability in managing staff who report to others for task management purposes, such as in a matrix structure. Experience Experience of working with volunteers and paid staff Experience of financial planning and management, including budgetary control. Experience of implementing systems to comply with relevant legislation, including that on data protection, freedom of information, and health and safety. Project management knowledge and skills. 1. Experience of working in a charity or not-for-profit helpline service, ideally like that of Samaritans 2. Experience of issues affecting London government 3. Experience of working with Boards of Trustees Knowledge Sound general working knowledge of IT General knowledge of business management . click apply for full job details
Bangladesh Youth League / Centre for Youth and Community Development (CYCD) JOB DESCRIPTION JOB TITLE: Children's Arts Participation Worker RESPONSIBLE TO: Project Co-ordinator PURPOSE OF POST: To manage and support the delivery of children's expressive arts as set out in the Project Delivery Plan, recruiting children and facilitating performances. PROJECT: Ami Sylheti Bangali Project HOURS PER WEEK: 15 hours per week SALARY: £12,480 - £12,854 ANNUAL LEAVE: 8.5 days per year plus public holidays LENGTH OF CONTRACT: 2 years A Disclosure & Barring Check (DBS) is required for this post. Principal Responsibilities: Plan and facilitate the delivery of children's Sylheti expressive arts (singing, dancing and poetry/spoken word) as set out in the Project Delivery Plan. Manage, supervise and support project staff who are part of the expressive arts element of the project. Recruit and support volunteers to assist with the delivery of workshops and events. Facilitate training and awareness-raising on Bangla heritage, culture and history to help children understand the context of the songs, dances and poetry they will be learning and performing. Network with other Bangladeshi community organisations and local schools to raise awareness of the project and how children can be involved. Work with the Project Co-ordinator to manage and deliver performances as part of the project's exhibitions, events and celebrations at Bangladesh Youth League (CYCD) and other community venues in Luton. Attend staff meetings and facilitate Arts Team meetings. Collect attendance registers, monitoring data and produce narrative reports for the Project Co-ordinator as required. Follow Bangladesh Youth League's Policies and Procedures, ensuring the health, safety and wellbeing of all participants, and promoting Equality, Diversity & Inclusion. Maintain timely and accurate records, preparing data-rich monitoring and progress reports. Ensure all aspects of project delivery are monitored, recorded and evaluated in line with good practice, Best Value guidelines and funder requirements. Ensure the health and safety of staff, volunteers and visitors, including the protection of children and young people in line with BYL's Health & Safety and Safeguarding Policies. Manage and be accountable for delegated budgets and petty cash, ensuring organisational financial procedures are followed. Ensure all work is carried out in line with BYL's Equality, Diversity & Inclusion Policy and Environmental Sustainability principles. Person Specification Education & Qualifications: GCSEs A-C in English and Maths (or equivalent) Educated to Degree level or able to demonstrate significant experience in a project management role Skills & Experience: Experience in a leadership role, preferably within the voluntary sector Project management skills and experience including managing staff, volunteers, outcomes and results Experience of coordinating and delivering expressive arts-based projects, particularly with participants from Bangladeshi or wider BME heritage Ability to speak and communicate in Bangla as well as English Experience of working with and managing artists Experience delivering community-based projects Experience managing staff effectively Experience managing volunteers including recruitment, induction, support and retention Skills and experience of monitoring and reporting systems enabling the collection of key data and producing data-rich reports Skills and experience of marketing and promotion to a variety of audiences including design of materials and liaison with design professionals Strong communication skills with trustees, staff, volunteers, participants and the wider public Experience managing and monitoring policies and procedures and communicating these to staff and volunteers Other Attributes: Flexible and adaptable Attention to detail Team leader Able to work to deadlines and under pressure The post holder will practice and promote fair and equal treatment of project participants, employees, volunteers and members of the public throughout the course of performing all duties contained within this job description. Because of the nature of the work, it will be necessary for police checks to be undertaken. Therefore, it is essential in making your application you disclose whether you have any convictions, bind-overs or cautions and, if so, for which offences. This post will be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974 (Exemptions) (Amendments) Order 1986. Therefore, applicants are not entitled to withhold information about convictions which for other purposes are 'spent' under the provisions of the Act, and, in the event of employment being taken up, any failure to disclose such convictions will result in dismissal or disciplinary action by the Authority. The fact that a bind-over or caution has been recorded against you will not necessarily debar you from consideration for this appointment.
Mar 18, 2026
Full time
Bangladesh Youth League / Centre for Youth and Community Development (CYCD) JOB DESCRIPTION JOB TITLE: Children's Arts Participation Worker RESPONSIBLE TO: Project Co-ordinator PURPOSE OF POST: To manage and support the delivery of children's expressive arts as set out in the Project Delivery Plan, recruiting children and facilitating performances. PROJECT: Ami Sylheti Bangali Project HOURS PER WEEK: 15 hours per week SALARY: £12,480 - £12,854 ANNUAL LEAVE: 8.5 days per year plus public holidays LENGTH OF CONTRACT: 2 years A Disclosure & Barring Check (DBS) is required for this post. Principal Responsibilities: Plan and facilitate the delivery of children's Sylheti expressive arts (singing, dancing and poetry/spoken word) as set out in the Project Delivery Plan. Manage, supervise and support project staff who are part of the expressive arts element of the project. Recruit and support volunteers to assist with the delivery of workshops and events. Facilitate training and awareness-raising on Bangla heritage, culture and history to help children understand the context of the songs, dances and poetry they will be learning and performing. Network with other Bangladeshi community organisations and local schools to raise awareness of the project and how children can be involved. Work with the Project Co-ordinator to manage and deliver performances as part of the project's exhibitions, events and celebrations at Bangladesh Youth League (CYCD) and other community venues in Luton. Attend staff meetings and facilitate Arts Team meetings. Collect attendance registers, monitoring data and produce narrative reports for the Project Co-ordinator as required. Follow Bangladesh Youth League's Policies and Procedures, ensuring the health, safety and wellbeing of all participants, and promoting Equality, Diversity & Inclusion. Maintain timely and accurate records, preparing data-rich monitoring and progress reports. Ensure all aspects of project delivery are monitored, recorded and evaluated in line with good practice, Best Value guidelines and funder requirements. Ensure the health and safety of staff, volunteers and visitors, including the protection of children and young people in line with BYL's Health & Safety and Safeguarding Policies. Manage and be accountable for delegated budgets and petty cash, ensuring organisational financial procedures are followed. Ensure all work is carried out in line with BYL's Equality, Diversity & Inclusion Policy and Environmental Sustainability principles. Person Specification Education & Qualifications: GCSEs A-C in English and Maths (or equivalent) Educated to Degree level or able to demonstrate significant experience in a project management role Skills & Experience: Experience in a leadership role, preferably within the voluntary sector Project management skills and experience including managing staff, volunteers, outcomes and results Experience of coordinating and delivering expressive arts-based projects, particularly with participants from Bangladeshi or wider BME heritage Ability to speak and communicate in Bangla as well as English Experience of working with and managing artists Experience delivering community-based projects Experience managing staff effectively Experience managing volunteers including recruitment, induction, support and retention Skills and experience of monitoring and reporting systems enabling the collection of key data and producing data-rich reports Skills and experience of marketing and promotion to a variety of audiences including design of materials and liaison with design professionals Strong communication skills with trustees, staff, volunteers, participants and the wider public Experience managing and monitoring policies and procedures and communicating these to staff and volunteers Other Attributes: Flexible and adaptable Attention to detail Team leader Able to work to deadlines and under pressure The post holder will practice and promote fair and equal treatment of project participants, employees, volunteers and members of the public throughout the course of performing all duties contained within this job description. Because of the nature of the work, it will be necessary for police checks to be undertaken. Therefore, it is essential in making your application you disclose whether you have any convictions, bind-overs or cautions and, if so, for which offences. This post will be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974 (Exemptions) (Amendments) Order 1986. Therefore, applicants are not entitled to withhold information about convictions which for other purposes are 'spent' under the provisions of the Act, and, in the event of employment being taken up, any failure to disclose such convictions will result in dismissal or disciplinary action by the Authority. The fact that a bind-over or caution has been recorded against you will not necessarily debar you from consideration for this appointment.
Job Summary Head of Income Generation & Engagement About the role We are recruiting a Head of Income Generation & Engagement, who will be an integral part of the Executive Team, working closely with colleagues to help shape the organisation s direction, contribute to key decisions, and drive income generation, marketing and engagement. You will be central to delivering our shared vision, values and mission, and will be fundamentally values-led in your approach. The Head of Income Generation & Engagement is responsible for developing and delivering an ambitious, integrated strategy that maximises sustainable charitable income, strengthens Age UK Merton s brand and reputation, and deepens engagement across the communities we serve. This a commercially focused role, developing and expanding our current paid-for services, ensuring service processes, staffing structures and client pathways are robust and underpin Age UK Merton s continued sustainability and good reputation. The role will be responsible for the startup of strategic fundraising activity across the borough, decreasing our reliance on our current income streams, and diversifying our avenues of income to support long-term service development & growth. About you We are looking for a compassionate, yet dynamic leader, with the credibility and gravitas to quickly gain the trust and respect of peers and colleagues, and who will be able to connect, inspire and motivate staff, volunteers, partners and the wider community. You will come to the table with a deep expertise in strategic income generation, engagement and communications. You will have a strong commercial acumen, with a demonstrable track record and proven ability to develop and shape strategy and implement transformational change that drives sustainable growth in both income and audience engagement. We are looking for someone innovative and ambitious, professional and personable; you will be an outstanding communicator, with the ability to engage and influence a wide range of stakeholders. You will be empathetic and passionate about the Age UK Merton mission, with the dynamism to inspire and unite diverse, multidisciplinary teams around clear, shared business objectives. Job Description We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt. Job title: Head of Income Generation & Engagement Salary: £50k to £60k (dependant on experience) Hours: 37.5 hours per week (1.0 WTE) Responsible to: CEO Based at: Elmwood Centre, 277 London Road, Mitcham, CR4 3NT and hybrid working from home, frequent travel throughout the borough required Contract: Permanent Direct reports: Community Outreach Officer, Activity Centre Coordinator, At Home Manager Key result areas: Fundraising To set the strategic direction for income generation at Age UK Merton, developing and delivering a sustainable portfolio of future-focused fundraising that grows income and optimises the supporter journey over the long term. To lead the diversification of income, reducing reliance on any single partner or activity and building a resilient, balanced fundraising portfolio that represent a high return on investment and grows our supporter base. This will be via individuals, corporates, trusts & foundations, statutory bodies and the community; cultivating long-term, meaningful partnerships, enhancing Age UK Merton s reach, influence and income-generating potential. To strengthen and grow the legacy pipeline, overseeing effective stewardship and marketing, and will oversee the external lottery, ensuring regulatory compliance and annual growth. To maintain an agile, insight-driven approach to stay ahead of sector trends and competitor activity. To develop sound business cases for investment in new income generation posts or activity. To build organisational resource capability and resilience to facilitate future growth. Commercial Services To develop and expand our paid-for services, with a focus on outreach activity to widen reach and access to services, and to increase client numbers and those in underrepresented and underserved populations. To develop and expand our paid-for services, to increase client numbers to create a step change in sustainable income and delivery of services across the borough. To ensure our paid-for services represent a strong return on investment and to ensure the business model is regularly reviewed for cost efficiencies and potential for growth. To ensure service processes, staffing structures and client pathways are robust and underpin Age UK Merton s good reputation. Where appropriate, to seek out funding via grants, trusts and foundations to bolster paid-for service activity, overseeing bid development processes, ensuring quality, competitiveness, transparency and appropriate risk assessment. To continuously evaluate the potential for partnership working and collaboration to increase impact and improve performance. Engagement To shape and deliver an engagement strategy that spans all Age UK Merton audiences, growing brand awareness and deepening engagement, understanding motivations and behaviours, and ensuring we focus our efforts where they can make the greatest difference. To identify underrepresentation and underserved groups within our borough, building relationships with communities and community leaders to create two-way dialogues to understand unmet need and inform future service development. To champion digital, data-led ways of working across engagement activity, working to strengthen our digital presence, and using insights to create relevant, compelling and personalised experiences across all channels. As custodian of the Age UK Merton brand, to ensure consistency, clarity and strength of messaging across the organisation. To lead the development and delivery of integrated marketing, communications and public relations strategies, ensuring a seamless omni-channel approach. To ensure that external communications are accurate, values-led, and reflective of organisational impact, maintaining confidence among funders, partners, and the wider public. Communications & Marketing To lead the development and delivery of a communications strategy that maximises opportunities to increase Age UK Merton s profile locally and nationally. To oversee the development and delivery of our digital channels, in particular social media and the website. To oversee the editorial direction, design, production, distribution and quality of the organisation s publications. Strategy and Partnerships To work as part of the Executive Team, shaping the organisational strategy, culture and cross departmental ways of working. To lead the development and delivery of seamless income generation and engagement strategies and annual operating plans aligned to organisational priorities. To set, manage and monitor budgets, ensuring clear targets, KPIs and accountability across teams. To provide high-quality analysis, reporting and insight to inform strategic decision-making, Board reporting and accountability to funders. To ensure robust management of restricted and contractual funding, setting financial controls, to comply with internal policies and regulatory requirements. To act as an ambassador and spokesperson for Age UK Merton, representing with Professionalism, confidence and compassion. To build and maintain strategic partnerships, networks and relationships to strengthen visibility, influence and community engagement. Governance, Compliance & Risk Ensure compliance with the Charity Commission, Fundraising Regulator, the Gambling Commission, advertising standards and GDPR/data-protection legislation. To contribute to strong risk-management frameworks, ensuring early identification, mitigation, and appropriate investigation of risks. Oversee policy development as applicable for the department. People To grow and develop a high-performing team, and to make the case for further resource investment where appropriate, in order to recruit and develop a multi-disciplinary team covering income generation, marketing, communications and engagement, with a view to develop a culture of creativity and professionalism across the entire team. To ensure effective performance management, with regular 1:1s, appraisal, individual and team development and succession planning. To embed, review and optimise new team structures and systems to maximise efficiency, impact and income. To ensure volunteers are effectively integrated, supported and aligned to organisational priorities. General To establish good working relationships with all relevant stakeholders and liaise as required To comply at all times with the policies and procedures of Age UK Merton. To ensure that Age UK Merton s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery. To carry out any other relevant tasks as required . click apply for full job details
Mar 18, 2026
Full time
Job Summary Head of Income Generation & Engagement About the role We are recruiting a Head of Income Generation & Engagement, who will be an integral part of the Executive Team, working closely with colleagues to help shape the organisation s direction, contribute to key decisions, and drive income generation, marketing and engagement. You will be central to delivering our shared vision, values and mission, and will be fundamentally values-led in your approach. The Head of Income Generation & Engagement is responsible for developing and delivering an ambitious, integrated strategy that maximises sustainable charitable income, strengthens Age UK Merton s brand and reputation, and deepens engagement across the communities we serve. This a commercially focused role, developing and expanding our current paid-for services, ensuring service processes, staffing structures and client pathways are robust and underpin Age UK Merton s continued sustainability and good reputation. The role will be responsible for the startup of strategic fundraising activity across the borough, decreasing our reliance on our current income streams, and diversifying our avenues of income to support long-term service development & growth. About you We are looking for a compassionate, yet dynamic leader, with the credibility and gravitas to quickly gain the trust and respect of peers and colleagues, and who will be able to connect, inspire and motivate staff, volunteers, partners and the wider community. You will come to the table with a deep expertise in strategic income generation, engagement and communications. You will have a strong commercial acumen, with a demonstrable track record and proven ability to develop and shape strategy and implement transformational change that drives sustainable growth in both income and audience engagement. We are looking for someone innovative and ambitious, professional and personable; you will be an outstanding communicator, with the ability to engage and influence a wide range of stakeholders. You will be empathetic and passionate about the Age UK Merton mission, with the dynamism to inspire and unite diverse, multidisciplinary teams around clear, shared business objectives. Job Description We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt. Job title: Head of Income Generation & Engagement Salary: £50k to £60k (dependant on experience) Hours: 37.5 hours per week (1.0 WTE) Responsible to: CEO Based at: Elmwood Centre, 277 London Road, Mitcham, CR4 3NT and hybrid working from home, frequent travel throughout the borough required Contract: Permanent Direct reports: Community Outreach Officer, Activity Centre Coordinator, At Home Manager Key result areas: Fundraising To set the strategic direction for income generation at Age UK Merton, developing and delivering a sustainable portfolio of future-focused fundraising that grows income and optimises the supporter journey over the long term. To lead the diversification of income, reducing reliance on any single partner or activity and building a resilient, balanced fundraising portfolio that represent a high return on investment and grows our supporter base. This will be via individuals, corporates, trusts & foundations, statutory bodies and the community; cultivating long-term, meaningful partnerships, enhancing Age UK Merton s reach, influence and income-generating potential. To strengthen and grow the legacy pipeline, overseeing effective stewardship and marketing, and will oversee the external lottery, ensuring regulatory compliance and annual growth. To maintain an agile, insight-driven approach to stay ahead of sector trends and competitor activity. To develop sound business cases for investment in new income generation posts or activity. To build organisational resource capability and resilience to facilitate future growth. Commercial Services To develop and expand our paid-for services, with a focus on outreach activity to widen reach and access to services, and to increase client numbers and those in underrepresented and underserved populations. To develop and expand our paid-for services, to increase client numbers to create a step change in sustainable income and delivery of services across the borough. To ensure our paid-for services represent a strong return on investment and to ensure the business model is regularly reviewed for cost efficiencies and potential for growth. To ensure service processes, staffing structures and client pathways are robust and underpin Age UK Merton s good reputation. Where appropriate, to seek out funding via grants, trusts and foundations to bolster paid-for service activity, overseeing bid development processes, ensuring quality, competitiveness, transparency and appropriate risk assessment. To continuously evaluate the potential for partnership working and collaboration to increase impact and improve performance. Engagement To shape and deliver an engagement strategy that spans all Age UK Merton audiences, growing brand awareness and deepening engagement, understanding motivations and behaviours, and ensuring we focus our efforts where they can make the greatest difference. To identify underrepresentation and underserved groups within our borough, building relationships with communities and community leaders to create two-way dialogues to understand unmet need and inform future service development. To champion digital, data-led ways of working across engagement activity, working to strengthen our digital presence, and using insights to create relevant, compelling and personalised experiences across all channels. As custodian of the Age UK Merton brand, to ensure consistency, clarity and strength of messaging across the organisation. To lead the development and delivery of integrated marketing, communications and public relations strategies, ensuring a seamless omni-channel approach. To ensure that external communications are accurate, values-led, and reflective of organisational impact, maintaining confidence among funders, partners, and the wider public. Communications & Marketing To lead the development and delivery of a communications strategy that maximises opportunities to increase Age UK Merton s profile locally and nationally. To oversee the development and delivery of our digital channels, in particular social media and the website. To oversee the editorial direction, design, production, distribution and quality of the organisation s publications. Strategy and Partnerships To work as part of the Executive Team, shaping the organisational strategy, culture and cross departmental ways of working. To lead the development and delivery of seamless income generation and engagement strategies and annual operating plans aligned to organisational priorities. To set, manage and monitor budgets, ensuring clear targets, KPIs and accountability across teams. To provide high-quality analysis, reporting and insight to inform strategic decision-making, Board reporting and accountability to funders. To ensure robust management of restricted and contractual funding, setting financial controls, to comply with internal policies and regulatory requirements. To act as an ambassador and spokesperson for Age UK Merton, representing with Professionalism, confidence and compassion. To build and maintain strategic partnerships, networks and relationships to strengthen visibility, influence and community engagement. Governance, Compliance & Risk Ensure compliance with the Charity Commission, Fundraising Regulator, the Gambling Commission, advertising standards and GDPR/data-protection legislation. To contribute to strong risk-management frameworks, ensuring early identification, mitigation, and appropriate investigation of risks. Oversee policy development as applicable for the department. People To grow and develop a high-performing team, and to make the case for further resource investment where appropriate, in order to recruit and develop a multi-disciplinary team covering income generation, marketing, communications and engagement, with a view to develop a culture of creativity and professionalism across the entire team. To ensure effective performance management, with regular 1:1s, appraisal, individual and team development and succession planning. To embed, review and optimise new team structures and systems to maximise efficiency, impact and income. To ensure volunteers are effectively integrated, supported and aligned to organisational priorities. General To establish good working relationships with all relevant stakeholders and liaise as required To comply at all times with the policies and procedures of Age UK Merton. To ensure that Age UK Merton s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery. To carry out any other relevant tasks as required . click apply for full job details
This role has a starting salary of 36,873 per annum, based on a 36 hour working week. We are excited to be hiring a Network Coordinator to join our fantastic Network Coordination team. Join our dynamic team in the Environment, Infrastructure and Growth (EIG) Directorate and be part of providing essential services that benefit every single resident, business, and visitor in Surrey! Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Team The Network Coordination Team consists of 1 Team leader, 3 Senior Network Co-ordinators, 8 Network Co-ordinators, 4 Assistant Network Co-ordinators and 2 Network Co-ordination administrators. The role and duty of the team is to manage Surrey Road network to ensure the expeditious movement of Traffic and reduce congestion as much as possible. The coordination team sits within the Street Works Team which consists of the Compliance Team and our Technical Support Team. About the Role As a Network Coordinator, you will be responsible for assessing incoming permit applications and road space requests for accuracy and potential breaches of the Acts and Scheme. You will discuss details with the works promoters where these do not comply and apply judgment as to any subsequent action, including the implementation of the Section 74 overrun process and fixed penalty notice (FPN) process, to drive improvement. This includes the potential for coordination, granting or refusing permit applications in line with the requirements of SEPS SLRS, and applying relevant conditions where applicable. You will undertake continuous monitoring of permit applications, major projects, and programmes to identify works clashes and collaboration opportunities. Based on system advice, experience, and local knowledge, you will proactively advise and negotiate with works promoters on alternative dates to ensure minimal disruption to the network, applying the Street Works Team Coordination policy and principles. Additionally, you will coordinate and challenge work promoters on their works arrangements, including timing, duration, location, and traffic management. You will negotiate to reach agreements between all parties that ensure compliance with NRSWA, TMA, SEPS, and SLRS, thus providing the best service to highway users in accordance with the Street Works Team procedure. Your Application To be considered for shortlisting for this position, your application will clearly evidence the following: A good knowledge of permitting systems and Traffic Management Experience of working within NRSWA/TMA, legislation, either for a Highway Authority or Utility Company An understanding of the Road Traffic Act and Highway Act An ability to work successfully as part of a team in a high-profile service area Adaptability and flexibility and able to work under pressure A Street Works Qualification Registration (SWQR) As part of your application you will be asked to upload your CV and answer the following 4 questions: Can you describe your experience with permitting systems? Please provide specific examples of how you have used these systems in your previous roles. What is your understanding of traffic management principles? How have you applied these principles in your work, particularly in relation to the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA)? Describe a situation where you had to ensure compliance with the Road Traffic Act and Highway Act. How did you handle any challenges that arose, and what was the outcome? Can you provide an example of a time when you had to adapt quickly to a challenging situation while working under pressure? How did you ensure successful collaboration with your team/ external partners? The job advert closes at 23:59 on 15/03/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Mar 18, 2026
Full time
This role has a starting salary of 36,873 per annum, based on a 36 hour working week. We are excited to be hiring a Network Coordinator to join our fantastic Network Coordination team. Join our dynamic team in the Environment, Infrastructure and Growth (EIG) Directorate and be part of providing essential services that benefit every single resident, business, and visitor in Surrey! Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Team The Network Coordination Team consists of 1 Team leader, 3 Senior Network Co-ordinators, 8 Network Co-ordinators, 4 Assistant Network Co-ordinators and 2 Network Co-ordination administrators. The role and duty of the team is to manage Surrey Road network to ensure the expeditious movement of Traffic and reduce congestion as much as possible. The coordination team sits within the Street Works Team which consists of the Compliance Team and our Technical Support Team. About the Role As a Network Coordinator, you will be responsible for assessing incoming permit applications and road space requests for accuracy and potential breaches of the Acts and Scheme. You will discuss details with the works promoters where these do not comply and apply judgment as to any subsequent action, including the implementation of the Section 74 overrun process and fixed penalty notice (FPN) process, to drive improvement. This includes the potential for coordination, granting or refusing permit applications in line with the requirements of SEPS SLRS, and applying relevant conditions where applicable. You will undertake continuous monitoring of permit applications, major projects, and programmes to identify works clashes and collaboration opportunities. Based on system advice, experience, and local knowledge, you will proactively advise and negotiate with works promoters on alternative dates to ensure minimal disruption to the network, applying the Street Works Team Coordination policy and principles. Additionally, you will coordinate and challenge work promoters on their works arrangements, including timing, duration, location, and traffic management. You will negotiate to reach agreements between all parties that ensure compliance with NRSWA, TMA, SEPS, and SLRS, thus providing the best service to highway users in accordance with the Street Works Team procedure. Your Application To be considered for shortlisting for this position, your application will clearly evidence the following: A good knowledge of permitting systems and Traffic Management Experience of working within NRSWA/TMA, legislation, either for a Highway Authority or Utility Company An understanding of the Road Traffic Act and Highway Act An ability to work successfully as part of a team in a high-profile service area Adaptability and flexibility and able to work under pressure A Street Works Qualification Registration (SWQR) As part of your application you will be asked to upload your CV and answer the following 4 questions: Can you describe your experience with permitting systems? Please provide specific examples of how you have used these systems in your previous roles. What is your understanding of traffic management principles? How have you applied these principles in your work, particularly in relation to the New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA)? Describe a situation where you had to ensure compliance with the Road Traffic Act and Highway Act. How did you handle any challenges that arose, and what was the outcome? Can you provide an example of a time when you had to adapt quickly to a challenging situation while working under pressure? How did you ensure successful collaboration with your team/ external partners? The job advert closes at 23:59 on 15/03/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Business Support Coordinator (9-Month FTC) Are you ready to take your career to the next level with an exciting opportunity in the heart of Manchester? Our client is on the lookout for a Business Support Coordinator to join their dynamic team for a 9-month fixed-term contract. If you thrive in a fast-paced environment and are eager to contribute to a collaborative team, this role could be perfect for you! Location: Manchester City Centre Salary: 28,000 - 30,000 per annum Commute: Just a 14-minute walk from Manchester Piccadilly train station and 9 minutes from Market Street tram stop! Hours: 35 hour week, either 8.30-4.30, 9-5 or 9.30-5.30 This is an office based role Benefits: 25 days holiday, private medical, pension matching, EAP, volunteering days Key Responsibilities: As a Business Support Coordinator, you will play an essential role in supporting teams and managing critical administrative tasks. Your day-to-day activities will include: Assisting with client tasks and maintaining accurate information in the database. Coordinating the preparation and formatting of tender documentation and client reports. Organizing meetings, travel arrangements, and accommodation for team members. Providing front-of-house support and managing incoming and outgoing office correspondence. Collaborating with various departments to ensure seamless communication and client service. What We're Looking For: To excel in this role, you should bring: Strong administrative skills with keen attention to detail. Previous experience managing tenders and complex documentation. Good time-management abilities, ensuring deadlines are met. Proficiency in Microsoft Office - Word, Excel, Outlook, PowerPoint A friendly, professional demeanor and a strong focus on delivering exceptional customer service. Personal Attributes: You should be organized, reliable, and adaptable, able to maintain composure under pressure. Building positive relationships with colleagues, clients, and suppliers is crucial to your success in this role. To apply please send your CV to (url removed) or call (phone number removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 18, 2026
Contractor
Business Support Coordinator (9-Month FTC) Are you ready to take your career to the next level with an exciting opportunity in the heart of Manchester? Our client is on the lookout for a Business Support Coordinator to join their dynamic team for a 9-month fixed-term contract. If you thrive in a fast-paced environment and are eager to contribute to a collaborative team, this role could be perfect for you! Location: Manchester City Centre Salary: 28,000 - 30,000 per annum Commute: Just a 14-minute walk from Manchester Piccadilly train station and 9 minutes from Market Street tram stop! Hours: 35 hour week, either 8.30-4.30, 9-5 or 9.30-5.30 This is an office based role Benefits: 25 days holiday, private medical, pension matching, EAP, volunteering days Key Responsibilities: As a Business Support Coordinator, you will play an essential role in supporting teams and managing critical administrative tasks. Your day-to-day activities will include: Assisting with client tasks and maintaining accurate information in the database. Coordinating the preparation and formatting of tender documentation and client reports. Organizing meetings, travel arrangements, and accommodation for team members. Providing front-of-house support and managing incoming and outgoing office correspondence. Collaborating with various departments to ensure seamless communication and client service. What We're Looking For: To excel in this role, you should bring: Strong administrative skills with keen attention to detail. Previous experience managing tenders and complex documentation. Good time-management abilities, ensuring deadlines are met. Proficiency in Microsoft Office - Word, Excel, Outlook, PowerPoint A friendly, professional demeanor and a strong focus on delivering exceptional customer service. Personal Attributes: You should be organized, reliable, and adaptable, able to maintain composure under pressure. Building positive relationships with colleagues, clients, and suppliers is crucial to your success in this role. To apply please send your CV to (url removed) or call (phone number removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you passionate about supporting children and young people affected by domestic abuse? Do you want to make a real difference through therapeutic support in a trauma-informed, child-centred environment? Join Acorns as a Mental Health & Wellbeing Project Worker. About the Role We are seeking an experienced and empathetic Mental Health & Wellbeing Project Worker to contribute to the development and delivery of flexible support services which address the psychological and emotional needs of children, young people and families living with the effects of domestic abuse, in North Tyneside and Northumberland. You will help to develop, organise and facilitate key aspects of the service as requested by the Team Coordinator such one-to-one support interventions, group work, and youth participation opportunities in a variety of settings including in-house, schools and community venues. Post is to be predominantly based in Northumberland. Key Responsibilities Develop and deliver flexible one to one support sessions, using a range of interventions to assess and positively contribute to the individual wellbeing needs of children and young people impacted by domestic abuse. Support service users, particularly within the 11-16 age group to develop personal and life skills, promoting self-esteem and independence, and raising awareness of other support services and opportunities available to them and their families. Contribute to the planning and delivery of group work, activities and events, including the continued development of service user participation Work in partnership with statutory and voluntary agencies to ensure coordinated care and refer service users to additional sources of help and protection as needed. Adhere to safeguarding, confidentiality, and equal opportunities policies while maintaining accurate and confidential records, reporting appropriately, and complying with organisational guidelines. Participate in training, supervision, and team activities, contributing flexibly to service development and supporting broader organisational goals as required by management. About You Holds qualifications and relevant experience in social care, childcare, youth work, or a therapeutic field Experience working directly with children and young people with an excellent understanding of common issues relating to child development, mental health and wellbeing Experienced in one-to-one casework, group facilitation, youth programmes, and multi-agency working, with a proven ability to assess needs and connect individuals to appropriate support services. Effective communicator with the ability to engage sensitively and non-judgementally with service users, demonstrating empathy, professionalism, and a commitment to empowering individuals. Skilled in managing workloads, maintaining accurate records, writing reports, and meeting deadlines under pressure, with strong time management and attention to detail. A motivated, flexible team player who values equality and diversity, and brings creativity and initiative to their practice. Driver with access to a reliable vehicle for work purposes. This role involves frequent travel to and from locations across North Tyneside and Northumberland to meet the varied needs of service users. Please note, that an enhanced DBS check will be required. Why join us? This is a fantastic opportunity to be part of a positive, compassionate and impact-driven team. You ll enjoy flexible working arrangements and autonomy in your role, opportunities for professional development and training, a supportive environment, reflective supervision, and the chance to help shape our systems for the better. We warmly welcome applications from all sections of the community and are committed to equal opportunities. Ready to apply? Download the candidate pack and get started! We ll invite you to send us your CV and a short supporting statement outlining your experience and fit for the role. If you are committed to empowering children and young people and want to be part of a team making lasting change, we d love to hear from you. Please make sure you include in/with your CV and personal statement: Name, previous names, and address. Education and training history, including any qualifications and the awarding body, any relevant training recently undertaken and any professional memberships. A full employment history in chronological order. Details of any convictions, spent and unspent. Details of any relation to the organisation or staff. A signed & dated declaration confirming that information provided is true, with no omissions. You must understand that providing false details can lead to rejection or dismissal, plus a possible referral to the police. All of the above information is only used to assess the candidate suitability, and will be treated with the strictest confidentiality, and stored and retained according to our GDPR policies and procedures which are available upon request. Equality & Diversity Statement Acorns will be proactive in all matters relating to equality of opportunity and diversity. We value and will celebrate the benefits brought to our organisation by a diverse population within our communities, services, staff and volunteers team, and Board of Trustees. We commit to creating an environment, through training, practice and policy, where Trustees, employees, volunteers and service users are encouraged by example and guidance to confront and challenge discrimination where and whenever it arises, whether between colleagues or in any other area of the organisation s work. Acorns commits to: Actively challenge discrimination; Ensure that all staff, volunteers and service users are treated fairly; Make sure that our activities and services are truly accessible to all who might benefit; Work collaboratively with other organisations to address inequality; Work to promote an organisational culture of diversity; Strive to ensure that the profile of trustees, staff and volunteers reflects the wider communities within which we operate. Everyone engaging with Acorns, as a servicer user, volunteer, or staff member, will be expected at all times to treat other people with respect and consideration. Our full Equality & Diversity Policy is available upon request. Safeguarding Statement Acorns believes that no child, young person or adult should ever experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people and keep them safe. We are committed to practice in a way that protects them, to promoting their well-being and enjoyment and protecting their health, safety and general welfare while in the company, employ or care of Acorns staff or volunteers. Safeguarding and protection of those at risk is everyone s business; it is everyone s duty to report any safeguarding concerns to the relevant agency. We also practice Safer Recruitment practices. Our full safeguarding policies are available upon request.
Mar 18, 2026
Full time
Are you passionate about supporting children and young people affected by domestic abuse? Do you want to make a real difference through therapeutic support in a trauma-informed, child-centred environment? Join Acorns as a Mental Health & Wellbeing Project Worker. About the Role We are seeking an experienced and empathetic Mental Health & Wellbeing Project Worker to contribute to the development and delivery of flexible support services which address the psychological and emotional needs of children, young people and families living with the effects of domestic abuse, in North Tyneside and Northumberland. You will help to develop, organise and facilitate key aspects of the service as requested by the Team Coordinator such one-to-one support interventions, group work, and youth participation opportunities in a variety of settings including in-house, schools and community venues. Post is to be predominantly based in Northumberland. Key Responsibilities Develop and deliver flexible one to one support sessions, using a range of interventions to assess and positively contribute to the individual wellbeing needs of children and young people impacted by domestic abuse. Support service users, particularly within the 11-16 age group to develop personal and life skills, promoting self-esteem and independence, and raising awareness of other support services and opportunities available to them and their families. Contribute to the planning and delivery of group work, activities and events, including the continued development of service user participation Work in partnership with statutory and voluntary agencies to ensure coordinated care and refer service users to additional sources of help and protection as needed. Adhere to safeguarding, confidentiality, and equal opportunities policies while maintaining accurate and confidential records, reporting appropriately, and complying with organisational guidelines. Participate in training, supervision, and team activities, contributing flexibly to service development and supporting broader organisational goals as required by management. About You Holds qualifications and relevant experience in social care, childcare, youth work, or a therapeutic field Experience working directly with children and young people with an excellent understanding of common issues relating to child development, mental health and wellbeing Experienced in one-to-one casework, group facilitation, youth programmes, and multi-agency working, with a proven ability to assess needs and connect individuals to appropriate support services. Effective communicator with the ability to engage sensitively and non-judgementally with service users, demonstrating empathy, professionalism, and a commitment to empowering individuals. Skilled in managing workloads, maintaining accurate records, writing reports, and meeting deadlines under pressure, with strong time management and attention to detail. A motivated, flexible team player who values equality and diversity, and brings creativity and initiative to their practice. Driver with access to a reliable vehicle for work purposes. This role involves frequent travel to and from locations across North Tyneside and Northumberland to meet the varied needs of service users. Please note, that an enhanced DBS check will be required. Why join us? This is a fantastic opportunity to be part of a positive, compassionate and impact-driven team. You ll enjoy flexible working arrangements and autonomy in your role, opportunities for professional development and training, a supportive environment, reflective supervision, and the chance to help shape our systems for the better. We warmly welcome applications from all sections of the community and are committed to equal opportunities. Ready to apply? Download the candidate pack and get started! We ll invite you to send us your CV and a short supporting statement outlining your experience and fit for the role. If you are committed to empowering children and young people and want to be part of a team making lasting change, we d love to hear from you. Please make sure you include in/with your CV and personal statement: Name, previous names, and address. Education and training history, including any qualifications and the awarding body, any relevant training recently undertaken and any professional memberships. A full employment history in chronological order. Details of any convictions, spent and unspent. Details of any relation to the organisation or staff. A signed & dated declaration confirming that information provided is true, with no omissions. You must understand that providing false details can lead to rejection or dismissal, plus a possible referral to the police. All of the above information is only used to assess the candidate suitability, and will be treated with the strictest confidentiality, and stored and retained according to our GDPR policies and procedures which are available upon request. Equality & Diversity Statement Acorns will be proactive in all matters relating to equality of opportunity and diversity. We value and will celebrate the benefits brought to our organisation by a diverse population within our communities, services, staff and volunteers team, and Board of Trustees. We commit to creating an environment, through training, practice and policy, where Trustees, employees, volunteers and service users are encouraged by example and guidance to confront and challenge discrimination where and whenever it arises, whether between colleagues or in any other area of the organisation s work. Acorns commits to: Actively challenge discrimination; Ensure that all staff, volunteers and service users are treated fairly; Make sure that our activities and services are truly accessible to all who might benefit; Work collaboratively with other organisations to address inequality; Work to promote an organisational culture of diversity; Strive to ensure that the profile of trustees, staff and volunteers reflects the wider communities within which we operate. Everyone engaging with Acorns, as a servicer user, volunteer, or staff member, will be expected at all times to treat other people with respect and consideration. Our full Equality & Diversity Policy is available upon request. Safeguarding Statement Acorns believes that no child, young person or adult should ever experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people and keep them safe. We are committed to practice in a way that protects them, to promoting their well-being and enjoyment and protecting their health, safety and general welfare while in the company, employ or care of Acorns staff or volunteers. Safeguarding and protection of those at risk is everyone s business; it is everyone s duty to report any safeguarding concerns to the relevant agency. We also practice Safer Recruitment practices. Our full safeguarding policies are available upon request.
Opus People Solutions Ltd
Astwood Bank, Worcestershire
Job title: Business Support Officer Locations: Holly Trees Family Hub, Mabey Avenue, Redditch B98 8HW and Pear Tree Family Hub, Broad Street, Bromsgrove B61 8LW (must be able to travel to both sites as required) Hourly rate: 13.47 Working hours: 22.5 hours Weds Thurs Fri 8:30am-4:30pm Contract: 3 months with review for extension Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Officer to provide reception services and administrative support to the Family Hubs, team and volunteers. Main Duties and Responsibilities To provide excellent reception services at the Family Hubs and other venues, including but not limited to: dealing with service users face to face and on the phone, co-ordinating room bookings, signing people in, inviting and booking people onto courses, loaning equipment. General administration including but not limited to: data inputting, typing, scanning, photocopying, post distribution, internal and external communication by email, phone and letter. Competently using IT systems including but not limited to: Outlook, Excel, Word and databases including the production of monitoring reports for service data bases. To provide an administrative service to meetings including agenda preparation and minute taking. To oversee room bookings at the Family Hubs and venues and to ensure that rooms set up and cleared away as needed and users are aware of room booking procedures and guidance. Administrating and updating the filing system for confidential records relating to the service Carrying out room Risk Assessments and Health and Safety checks at the Family Hubs. To provide administrative support to the Peer Support and Volunteer Co-ordinator for example registering as volunteers, update and maintain a volunteer databases and tracking of progression of Volunteers To deal with health and safety and any facilities issues relating to staff bases, Family Hubs and venues, e.g. IT requirements, housekeeping of the Family Hubs, ordering of resources, safety checks, organising building repairs. Processing of any invoices relating to the Hubs/venues and raising invoices for users of the Hubs and venues as appropriate. Apply Now!
Mar 18, 2026
Full time
Job title: Business Support Officer Locations: Holly Trees Family Hub, Mabey Avenue, Redditch B98 8HW and Pear Tree Family Hub, Broad Street, Bromsgrove B61 8LW (must be able to travel to both sites as required) Hourly rate: 13.47 Working hours: 22.5 hours Weds Thurs Fri 8:30am-4:30pm Contract: 3 months with review for extension Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Officer to provide reception services and administrative support to the Family Hubs, team and volunteers. Main Duties and Responsibilities To provide excellent reception services at the Family Hubs and other venues, including but not limited to: dealing with service users face to face and on the phone, co-ordinating room bookings, signing people in, inviting and booking people onto courses, loaning equipment. General administration including but not limited to: data inputting, typing, scanning, photocopying, post distribution, internal and external communication by email, phone and letter. Competently using IT systems including but not limited to: Outlook, Excel, Word and databases including the production of monitoring reports for service data bases. To provide an administrative service to meetings including agenda preparation and minute taking. To oversee room bookings at the Family Hubs and venues and to ensure that rooms set up and cleared away as needed and users are aware of room booking procedures and guidance. Administrating and updating the filing system for confidential records relating to the service Carrying out room Risk Assessments and Health and Safety checks at the Family Hubs. To provide administrative support to the Peer Support and Volunteer Co-ordinator for example registering as volunteers, update and maintain a volunteer databases and tracking of progression of Volunteers To deal with health and safety and any facilities issues relating to staff bases, Family Hubs and venues, e.g. IT requirements, housekeeping of the Family Hubs, ordering of resources, safety checks, organising building repairs. Processing of any invoices relating to the Hubs/venues and raising invoices for users of the Hubs and venues as appropriate. Apply Now!
People tell us that meeting others living with Parkinson's is the most important support they want locally. With your help, we can provide this in a relaxed, informal way at Ripley Parkinson's cafe. As a cafe coordinator you'll meet new people, bringing them together to share experiences and support one another - you included. From picking a venue to spreading the word, you'll be supported by Parkinson's UK staff, while developing valuable organisational and communication skills. Why we want you People consistently tell us that meeting others living with Parkinson's is the most important support they want locally. Volunteers run Parkinson's cafes to provide an informal way of doing just that for a couple of hours each week. What you will be doing Ensure the cafe gathering takes place on a set day and time, and that those attending are warmly welcomed Work with the chosen venue effectively, which could include activities such as ordering, making and serving refreshments, or organising a raffle on the day Provide updates and feedback to relevant Parkinson's UK staff members about how the cafe session are going With other volunteers, think of creative ways to add interest and value to the cafe sessions, such as arranging visits from relevant local health professionals The skills you need Warm and friendly; you'll be a good communicator, open to working and interacting with a range of people Patient and empathetic, in order to deal with sensitive issues and topics What's in it for you You'll meet new people, forging friendships and connections in your area You'll be supporting your community, knowing that thanks to you people affected by Parkinson's have vital support We'll support you to learn more about Parkinson's, and you'll be able to develop your organisational and communication skills Disclaimer It's important that people affected by Parkinson's can trust us with their personal information. You would be handling personal or sensitive data, so by undertaking this role you'll need to complete our Advanced Data Protection training. Your Parkinson's UK staff contact can help you do this. You will also be required to sign a confidentiality agreement.
Mar 18, 2026
Full time
People tell us that meeting others living with Parkinson's is the most important support they want locally. With your help, we can provide this in a relaxed, informal way at Ripley Parkinson's cafe. As a cafe coordinator you'll meet new people, bringing them together to share experiences and support one another - you included. From picking a venue to spreading the word, you'll be supported by Parkinson's UK staff, while developing valuable organisational and communication skills. Why we want you People consistently tell us that meeting others living with Parkinson's is the most important support they want locally. Volunteers run Parkinson's cafes to provide an informal way of doing just that for a couple of hours each week. What you will be doing Ensure the cafe gathering takes place on a set day and time, and that those attending are warmly welcomed Work with the chosen venue effectively, which could include activities such as ordering, making and serving refreshments, or organising a raffle on the day Provide updates and feedback to relevant Parkinson's UK staff members about how the cafe session are going With other volunteers, think of creative ways to add interest and value to the cafe sessions, such as arranging visits from relevant local health professionals The skills you need Warm and friendly; you'll be a good communicator, open to working and interacting with a range of people Patient and empathetic, in order to deal with sensitive issues and topics What's in it for you You'll meet new people, forging friendships and connections in your area You'll be supporting your community, knowing that thanks to you people affected by Parkinson's have vital support We'll support you to learn more about Parkinson's, and you'll be able to develop your organisational and communication skills Disclaimer It's important that people affected by Parkinson's can trust us with their personal information. You would be handling personal or sensitive data, so by undertaking this role you'll need to complete our Advanced Data Protection training. Your Parkinson's UK staff contact can help you do this. You will also be required to sign a confidentiality agreement.
New Opportunity at Lancashire LGBT! Programme Coordinator Location: Preston PR2 8JE with potential for hybrid working Hours: 37.5 per week Salary: £29,244 per annum Do you have experience of managing volunteers? Do you have experience of day-to-day service management? Are you organised, proactive, and an excellent communicator? If so, Lancashire LGBT wants to hear from you! We are seeking a Programme Coordinator to: Oversee service management and daily operations Recruit, manage, and support volunteers Lead communications for our programmes This role is funded until August 2027, with potential for further funding, promotion, and career progression within our charity. Closing Date: Midnight, 29th March 2026 Interview Date: 17th April 2026 at our Preston office What s next? It s easy! Click APPLY now! We can t wait to hear from you!
Mar 18, 2026
Full time
New Opportunity at Lancashire LGBT! Programme Coordinator Location: Preston PR2 8JE with potential for hybrid working Hours: 37.5 per week Salary: £29,244 per annum Do you have experience of managing volunteers? Do you have experience of day-to-day service management? Are you organised, proactive, and an excellent communicator? If so, Lancashire LGBT wants to hear from you! We are seeking a Programme Coordinator to: Oversee service management and daily operations Recruit, manage, and support volunteers Lead communications for our programmes This role is funded until August 2027, with potential for further funding, promotion, and career progression within our charity. Closing Date: Midnight, 29th March 2026 Interview Date: 17th April 2026 at our Preston office What s next? It s easy! Click APPLY now! We can t wait to hear from you!
Our client, a speialist health charity, is looking for a detail-oriented and proactive Commercial Officer - Catering to support the delivery and growth of their Gluten Free Accreditation scheme. Job Title: Commercial Officer - Catering Contract Type: Permanent, Full Time Location: High Wycombe (hybrid working available) Salary: Circa £28,000 - £30,000 per annum Salary band: Commercial (CO5) Benefits: 36 days holiday (including bank holidays), enhanced parental leave, private counselling service Closing Date: Friday 20th March (early applications may be reviewed as received) In this role, you will manage the administration and coordination of catering partners working towards or maintaining accreditation, helping ensure venues can safely serve people who need to live gluten free. You'll work closely with restaurants, hotels and foodservice providers, supporting applications, renewals, audits and training bookings while maintaining strong partner relationships. This is a varied role within the Commercial team, combining administration, partner support and coordination across multiple commercial services. Key Responsibilities: Manage the renewals process for catering businesses within the Gluten Free Accreditation scheme, ensuring all commercial and administrative requirements are completed. Support the management of new accreditation applications and catering training enquiries, liaising with commercial partners and ensuring all documentation is accurate and up to date. Coordinate the scheduling and follow up of onsite accreditation audits, working with internal teams, external auditors and partner venues. Maintain accurate information about accredited venues across the organisation's website, Venue Guide and internal systems. Administer catering training bookings through the Gluten Free Academy and ensure the smooth delivery of this service. Maintain accurate CRM records, monitoring reports and revenue data while supporting invoicing and debt management processes. About You: They are looking for a highly organised and proactive professional who enjoys building relationships and managing detailed processes. The ideal candidate will have: Excellent organisational and administrative skills with strong attention to detail. Strong communication and relationship-building skills with a confident and professional telephone manner. Good analytical and numerical skills with the ability to manage data and reports accurately. Confidence using Microsoft Office and CRM or database systems. A proactive, flexible and positive approach with the ability to prioritise tasks and meet deadlines. About The Organisation: Our client is the charity for people who need to live without gluten. For over 50 years, they have been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Their work ensures that no one's life is limited by gluten. Closing date: Friday 20th March 2026 (the right is reserved to close this vacancy early if the ideal candidate is found). Interested? Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down). Candidates may also be searching for similar roles such as: Commercial Administrator, Account Executive, Partnerships Officer, Accreditation Officer or Commercial Coordinator. Our client is an equal opportunities employer and they are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. No agencies please.
Mar 17, 2026
Full time
Our client, a speialist health charity, is looking for a detail-oriented and proactive Commercial Officer - Catering to support the delivery and growth of their Gluten Free Accreditation scheme. Job Title: Commercial Officer - Catering Contract Type: Permanent, Full Time Location: High Wycombe (hybrid working available) Salary: Circa £28,000 - £30,000 per annum Salary band: Commercial (CO5) Benefits: 36 days holiday (including bank holidays), enhanced parental leave, private counselling service Closing Date: Friday 20th March (early applications may be reviewed as received) In this role, you will manage the administration and coordination of catering partners working towards or maintaining accreditation, helping ensure venues can safely serve people who need to live gluten free. You'll work closely with restaurants, hotels and foodservice providers, supporting applications, renewals, audits and training bookings while maintaining strong partner relationships. This is a varied role within the Commercial team, combining administration, partner support and coordination across multiple commercial services. Key Responsibilities: Manage the renewals process for catering businesses within the Gluten Free Accreditation scheme, ensuring all commercial and administrative requirements are completed. Support the management of new accreditation applications and catering training enquiries, liaising with commercial partners and ensuring all documentation is accurate and up to date. Coordinate the scheduling and follow up of onsite accreditation audits, working with internal teams, external auditors and partner venues. Maintain accurate information about accredited venues across the organisation's website, Venue Guide and internal systems. Administer catering training bookings through the Gluten Free Academy and ensure the smooth delivery of this service. Maintain accurate CRM records, monitoring reports and revenue data while supporting invoicing and debt management processes. About You: They are looking for a highly organised and proactive professional who enjoys building relationships and managing detailed processes. The ideal candidate will have: Excellent organisational and administrative skills with strong attention to detail. Strong communication and relationship-building skills with a confident and professional telephone manner. Good analytical and numerical skills with the ability to manage data and reports accurately. Confidence using Microsoft Office and CRM or database systems. A proactive, flexible and positive approach with the ability to prioritise tasks and meet deadlines. About The Organisation: Our client is the charity for people who need to live without gluten. For over 50 years, they have been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Their work ensures that no one's life is limited by gluten. Closing date: Friday 20th March 2026 (the right is reserved to close this vacancy early if the ideal candidate is found). Interested? Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down). Candidates may also be searching for similar roles such as: Commercial Administrator, Account Executive, Partnerships Officer, Accreditation Officer or Commercial Coordinator. Our client is an equal opportunities employer and they are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. No agencies please.
Regional Inclusive Cycling Coordinator Cumbria and Lancashire Salary: £27,000 FTE (pro rata) Hours: Full-Time (1.0 FTE) Contract: Fixed-Term until 31 March 2027 About Wheels for All Wheels for All is the national charity delivering inclusive cycling opportunities across the UK. We believe everyone should have the opportunity to experience the joy, freedom and independence that cycling can bring. Through our network of inclusive cycling hubs, we support children, adults, older people and people living with disabilities or long-term health conditions to access safe, welcoming cycling opportunities in their communities. Our work helps remove barriers to activity and creates inclusive spaces where everyone can take part. Staff Benefits We offer a supportive working environment with a range of benefits: 25 days annual leave plus bank holidays (increasing to 30 with service) Birthday bonus day off Flexible working arrangements including home working Cycle to work scheme Tech purchase scheme Staff clothing / apparel provided One paid volunteering day per year Employee Assistance Programme with 24/7 confidential support About the Role We are looking for a Regional Inclusive Cycling Coordinator to support the development of inclusive cycling hubs across Cumbria and Lancashire. This role focuses on strengthening volunteer teams, supporting local partnerships and helping hubs become sustainable, community-led programmes. Rather than delivering sessions day-to-day, you will work with volunteers, partners and communities to ensure hubs operate confidently and independently, while maintaining high standards of inclusive delivery. You will play an important role in supporting the growth and sustainability of inclusive cycling opportunities across the region. Key Responsibilities Developing Sustainable Hubs: Support hubs to build strong volunteer teams and local leadership. Work with partners to strengthen community ownership of hubs. Support centres to follow Wheels for All operational standards. Help hubs prepare for audits and development reviews. Volunteer Development: Recruit, train and support volunteers delivering inclusive cycling sessions. Support volunteer onboarding and local recruitment plans. Encourage positive volunteer experiences and long-term engagement. Hub Coordination Work with partners, volunteers and participants to support inclusive sessions. Support basic cycle safety checks and simple maintenance where needed. Contribute to development of new hubs and partnerships. Monitoring and Reporting: Support hubs to use Kinetic+ for booking, reporting and attendance. Contribute to programme monitoring and grant reporting. Marketing and Communications: Work with the marketing team to share stories and promote local activity. Help raise awareness of inclusive cycling in local communities. About You We are looking for someone who is passionate about inclusion and community activity. You will bring: Strong communication and relationship-building skills. Experience working with volunteers, community groups or partnerships. Good organisational skills and attention to detail. Practical problem-solving abilities. Empathy and understanding of people with disabilities or long-term health conditions. Confidence using digital systems and willingness to learn new tools. Experience in cycling or community sport programmes would be beneficial but is not essential. You don t need to be a cyclist to apply for this role, but you do need to share our passion for creating inclusive opportunities and making a difference to people s lives. Application Process Click apply and you will be taken to our application form to complete your application. We welcome applications in alternative formats, including video or audio submissions. Wheels for All is committed to creating an inclusive and diverse organisation. We welcome applications from people of all backgrounds, particularly those who reflect the communities we serve, including disabled people and people from under-represented groups.
Mar 17, 2026
Contractor
Regional Inclusive Cycling Coordinator Cumbria and Lancashire Salary: £27,000 FTE (pro rata) Hours: Full-Time (1.0 FTE) Contract: Fixed-Term until 31 March 2027 About Wheels for All Wheels for All is the national charity delivering inclusive cycling opportunities across the UK. We believe everyone should have the opportunity to experience the joy, freedom and independence that cycling can bring. Through our network of inclusive cycling hubs, we support children, adults, older people and people living with disabilities or long-term health conditions to access safe, welcoming cycling opportunities in their communities. Our work helps remove barriers to activity and creates inclusive spaces where everyone can take part. Staff Benefits We offer a supportive working environment with a range of benefits: 25 days annual leave plus bank holidays (increasing to 30 with service) Birthday bonus day off Flexible working arrangements including home working Cycle to work scheme Tech purchase scheme Staff clothing / apparel provided One paid volunteering day per year Employee Assistance Programme with 24/7 confidential support About the Role We are looking for a Regional Inclusive Cycling Coordinator to support the development of inclusive cycling hubs across Cumbria and Lancashire. This role focuses on strengthening volunteer teams, supporting local partnerships and helping hubs become sustainable, community-led programmes. Rather than delivering sessions day-to-day, you will work with volunteers, partners and communities to ensure hubs operate confidently and independently, while maintaining high standards of inclusive delivery. You will play an important role in supporting the growth and sustainability of inclusive cycling opportunities across the region. Key Responsibilities Developing Sustainable Hubs: Support hubs to build strong volunteer teams and local leadership. Work with partners to strengthen community ownership of hubs. Support centres to follow Wheels for All operational standards. Help hubs prepare for audits and development reviews. Volunteer Development: Recruit, train and support volunteers delivering inclusive cycling sessions. Support volunteer onboarding and local recruitment plans. Encourage positive volunteer experiences and long-term engagement. Hub Coordination Work with partners, volunteers and participants to support inclusive sessions. Support basic cycle safety checks and simple maintenance where needed. Contribute to development of new hubs and partnerships. Monitoring and Reporting: Support hubs to use Kinetic+ for booking, reporting and attendance. Contribute to programme monitoring and grant reporting. Marketing and Communications: Work with the marketing team to share stories and promote local activity. Help raise awareness of inclusive cycling in local communities. About You We are looking for someone who is passionate about inclusion and community activity. You will bring: Strong communication and relationship-building skills. Experience working with volunteers, community groups or partnerships. Good organisational skills and attention to detail. Practical problem-solving abilities. Empathy and understanding of people with disabilities or long-term health conditions. Confidence using digital systems and willingness to learn new tools. Experience in cycling or community sport programmes would be beneficial but is not essential. You don t need to be a cyclist to apply for this role, but you do need to share our passion for creating inclusive opportunities and making a difference to people s lives. Application Process Click apply and you will be taken to our application form to complete your application. We welcome applications in alternative formats, including video or audio submissions. Wheels for All is committed to creating an inclusive and diverse organisation. We welcome applications from people of all backgrounds, particularly those who reflect the communities we serve, including disabled people and people from under-represented groups.
We are recruiting a Van Peer Coordinator to support our Hepatitis C peer project in the Oxford & Thames Valley area. This role involves driving a van across the region and working with people affected by substance use and hepatitis C. Peers use their lived experience to raise awareness of hepatitis C, reduce stigma, and help people access testing and treatment. About you You will: Be confident driving a van and travelling long distances Have experience working with people affected by substance misuse Have lived experience of hepatitis C, or experience supporting someone who has Be reliable, compassionate, and well organised Have good communication skills Hold a clean driving licence (essential) What you ll do Recruit and support volunteer peers Work with NHS hepatitis C teams, drug and alcohol services, and homelessness services Coordinate education sessions and community-based hepatitis C testing Support people into hepatitis C treatment and ongoing care This role requires regular travel across Oxford & Thames Valley.
Mar 17, 2026
Full time
We are recruiting a Van Peer Coordinator to support our Hepatitis C peer project in the Oxford & Thames Valley area. This role involves driving a van across the region and working with people affected by substance use and hepatitis C. Peers use their lived experience to raise awareness of hepatitis C, reduce stigma, and help people access testing and treatment. About you You will: Be confident driving a van and travelling long distances Have experience working with people affected by substance misuse Have lived experience of hepatitis C, or experience supporting someone who has Be reliable, compassionate, and well organised Have good communication skills Hold a clean driving licence (essential) What you ll do Recruit and support volunteer peers Work with NHS hepatitis C teams, drug and alcohol services, and homelessness services Coordinate education sessions and community-based hepatitis C testing Support people into hepatitis C treatment and ongoing care This role requires regular travel across Oxford & Thames Valley.
Regional Inclusive Cycling Coordinator Cumbria and Lancashire Salary : £27,000 FTE (pro rata) Hours : Full-Time (1.0 FTE) Contract : Fixed-Term until 31 March 2027 About Our Client Our client is the national charity delivering inclusive cycling opportunities across the UK. They believe everyone should have the opportunity to experience the joy, freedom and independence that cycling can bring. Through their network of inclusive cycling hubs, they support children, adults, older people and people living with disabilities or long-term health conditions to access safe, welcoming cycling opportunities in their communities. Their work helps remove barriers to activity and creates inclusive spaces where everyone can take part. Staff Benefits Our client offers a supportive working environment with a range of benefits: 25 days annual leave plus bank holidays (increasing to 30 with service) Birthday bonus day off Flexible working arrangements including home working Cycle to work scheme Tech purchase scheme Staff clothing / apparel provided One paid volunteering day per year Employee Assistance Programme with 24/7 confidential support About the Role Our client is looking for a Regional Inclusive Cycling Coordinator to support the development of inclusive cycling hubs across Cumbria and Lancashire. This role focuses on strengthening volunteer teams, supporting local partnerships and helping hubs become sustainable, community-led programmes. Rather than delivering sessions day-to-day, you will work with volunteers, partners and communities to ensure hubs operate confidently and independently, while maintaining high standards of inclusive delivery. You will play an important role in supporting the growth and sustainability of inclusive cycling opportunities across the region. Key Responsibilities Developing Sustainable Hubs: Support hubs to build strong volunteer teams and local leadership. Work with partners to strengthen community ownership of hubs. Support centres to follow our client s operational standards. Help hubs prepare for audits and development reviews. Volunteer Development: Recruit, train and support volunteers delivering inclusive cycling sessions. Support volunteer onboarding and local recruitment plans. Encourage positive volunteer experiences and long-term engagement. Hub Coordination Work with partners, volunteers and participants to support inclusive sessions. Support basic cycle safety checks and simple maintenance where needed. Contribute to development of new hubs and partnerships. Monitoring and Reporting: Support hubs to use Kinetic+ for booking, reporting and attendance. Contribute to programme monitoring and grant reporting. Marketing and Communications: Work with the marketing team to share stories and promote local activity. Help raise awareness of inclusive cycling in local communities. About You Our client is looking for someone who is passionate about inclusion and community activity. You will bring: Strong communication and relationship-building skills. Experience working with volunteers, community groups or partnerships. Good organisational skills and attention to detail. Practical problem-solving abilities. Empathy and understanding of people with disabilities or long-term health conditions. Confidence using digital systems and willingness to learn new tools. Experience in cycling or community sport programmes would be beneficial but is not essential. You don t need to be a cyclist to apply for this role, but you do need to share their passion for creating inclusive opportunities and making a difference to people s lives. Application Process Click apply and you will be taken to our client s application form to complete your application. They welcome applications in alternative formats, including video or audio submissions. Our client is committed to creating an inclusive and diverse organisation. They welcome applications from people of all backgrounds, particularly those who reflect the communities they serve, including disabled people and people from under-represented groups.
Mar 17, 2026
Full time
Regional Inclusive Cycling Coordinator Cumbria and Lancashire Salary : £27,000 FTE (pro rata) Hours : Full-Time (1.0 FTE) Contract : Fixed-Term until 31 March 2027 About Our Client Our client is the national charity delivering inclusive cycling opportunities across the UK. They believe everyone should have the opportunity to experience the joy, freedom and independence that cycling can bring. Through their network of inclusive cycling hubs, they support children, adults, older people and people living with disabilities or long-term health conditions to access safe, welcoming cycling opportunities in their communities. Their work helps remove barriers to activity and creates inclusive spaces where everyone can take part. Staff Benefits Our client offers a supportive working environment with a range of benefits: 25 days annual leave plus bank holidays (increasing to 30 with service) Birthday bonus day off Flexible working arrangements including home working Cycle to work scheme Tech purchase scheme Staff clothing / apparel provided One paid volunteering day per year Employee Assistance Programme with 24/7 confidential support About the Role Our client is looking for a Regional Inclusive Cycling Coordinator to support the development of inclusive cycling hubs across Cumbria and Lancashire. This role focuses on strengthening volunteer teams, supporting local partnerships and helping hubs become sustainable, community-led programmes. Rather than delivering sessions day-to-day, you will work with volunteers, partners and communities to ensure hubs operate confidently and independently, while maintaining high standards of inclusive delivery. You will play an important role in supporting the growth and sustainability of inclusive cycling opportunities across the region. Key Responsibilities Developing Sustainable Hubs: Support hubs to build strong volunteer teams and local leadership. Work with partners to strengthen community ownership of hubs. Support centres to follow our client s operational standards. Help hubs prepare for audits and development reviews. Volunteer Development: Recruit, train and support volunteers delivering inclusive cycling sessions. Support volunteer onboarding and local recruitment plans. Encourage positive volunteer experiences and long-term engagement. Hub Coordination Work with partners, volunteers and participants to support inclusive sessions. Support basic cycle safety checks and simple maintenance where needed. Contribute to development of new hubs and partnerships. Monitoring and Reporting: Support hubs to use Kinetic+ for booking, reporting and attendance. Contribute to programme monitoring and grant reporting. Marketing and Communications: Work with the marketing team to share stories and promote local activity. Help raise awareness of inclusive cycling in local communities. About You Our client is looking for someone who is passionate about inclusion and community activity. You will bring: Strong communication and relationship-building skills. Experience working with volunteers, community groups or partnerships. Good organisational skills and attention to detail. Practical problem-solving abilities. Empathy and understanding of people with disabilities or long-term health conditions. Confidence using digital systems and willingness to learn new tools. Experience in cycling or community sport programmes would be beneficial but is not essential. You don t need to be a cyclist to apply for this role, but you do need to share their passion for creating inclusive opportunities and making a difference to people s lives. Application Process Click apply and you will be taken to our client s application form to complete your application. They welcome applications in alternative formats, including video or audio submissions. Our client is committed to creating an inclusive and diverse organisation. They welcome applications from people of all backgrounds, particularly those who reflect the communities they serve, including disabled people and people from under-represented groups.
About You: Those who know you describe you as kind, understanding, and open-minded. You listen without judgement and treat everyone with dignity and respect. In the workplace, you are recognised as reliable, approachable, and professional. You communicate clearly, remain calm under pressure, and are confident managing competing priorities. You have a natural ability to encourage, empower, and motivate others to make positive changes, even in challenging circumstances. You are reflective and emotionally intelligent, with a strong desire to support individuals to achieve greater independence and wellbeing. Making a meaningful difference isn t just important to you it s what drives you. You may already have an understanding of the complex challenges faced by people who are vulnerable or at risk of exclusion. This experience could come from previous employment, volunteering, training, or your own lived experience, and you are keen to use this knowledge to support others. If this sounds like you, we would love to hear from you and welcome you to join our dedicated and supportive team. Main Purpose Of The Job: We are seeking a dedicated and compassionate individual to join our team in a dual-role capacity, supporting two vital services run in partnership with Homeless Oxfordshire and Connection Support. The role covers both our Step Down provision designed for individuals discharged from hospital under the Discharge to Assess model and our service at Mawle Court, which provides temporary accommodation and support for people with complex needs, including those preparing for more independent living or in need of emergency provision. Working as part of a small, dynamic, and enthusiastic team, you will be responsible for delivering a safe and supportive environment across both services. You will lead on the case management of clients with complex needs, working collaboratively with partner agencies to develop and implement holistic, individualised support and move-on plans. This is a rewarding opportunity for someone passionate about making a tangible difference in the lives of vulnerable individuals, helping them on their journey towards stability and independence. Main Areas of Responsibility: To proactively and dynamically assess, monitor, manage and respond to risk for individuals and in the service. To assess risk and suitability of referrals to the service and book new clients in. Ensure the effective delivery of high-quality care, support and housing management according to Homeless Oxfordshire policies and procedures. To work collaboratively with partner agencies to ensure the creation and delivery of holistic wrap around support and risk management plans for clients with complex needs as well as to ensure clients have access to appropriate healthcare as needed. To work collaboratively with clients to identify and work towards suitable move on. To work with other agencies to provide client centred support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks. To work alongside the Client Engagement Co-Ordinator to ensure clients have access to opportunities to be empowered, build their confidence and develop independent living skills; to facilitate groups and activities as part of this. To make and maintain Housing Benefit claims. Ensure that IT systems are updated as required clear, concise and up to date record keeping is maintained and ensure information is shared with the team and external agencies as required. To represent Homeless Oxfordshire at interagency meetings, as required. Manage challenging situations and report any safeguarding concerns without delay in line with procedures and to ensure the safety of yourself and others. Maintain positive relationships with all stakeholders. Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best. To be a supportive and effective part of the team, including contributing to the induction of new colleagues and work of the broader team. To ensure that Homeless Oxfordshire s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post. Comply with Homeless Oxfordshire s policies and procedures. To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire. About Us: We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us! What s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate . We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
Mar 17, 2026
Full time
About You: Those who know you describe you as kind, understanding, and open-minded. You listen without judgement and treat everyone with dignity and respect. In the workplace, you are recognised as reliable, approachable, and professional. You communicate clearly, remain calm under pressure, and are confident managing competing priorities. You have a natural ability to encourage, empower, and motivate others to make positive changes, even in challenging circumstances. You are reflective and emotionally intelligent, with a strong desire to support individuals to achieve greater independence and wellbeing. Making a meaningful difference isn t just important to you it s what drives you. You may already have an understanding of the complex challenges faced by people who are vulnerable or at risk of exclusion. This experience could come from previous employment, volunteering, training, or your own lived experience, and you are keen to use this knowledge to support others. If this sounds like you, we would love to hear from you and welcome you to join our dedicated and supportive team. Main Purpose Of The Job: We are seeking a dedicated and compassionate individual to join our team in a dual-role capacity, supporting two vital services run in partnership with Homeless Oxfordshire and Connection Support. The role covers both our Step Down provision designed for individuals discharged from hospital under the Discharge to Assess model and our service at Mawle Court, which provides temporary accommodation and support for people with complex needs, including those preparing for more independent living or in need of emergency provision. Working as part of a small, dynamic, and enthusiastic team, you will be responsible for delivering a safe and supportive environment across both services. You will lead on the case management of clients with complex needs, working collaboratively with partner agencies to develop and implement holistic, individualised support and move-on plans. This is a rewarding opportunity for someone passionate about making a tangible difference in the lives of vulnerable individuals, helping them on their journey towards stability and independence. Main Areas of Responsibility: To proactively and dynamically assess, monitor, manage and respond to risk for individuals and in the service. To assess risk and suitability of referrals to the service and book new clients in. Ensure the effective delivery of high-quality care, support and housing management according to Homeless Oxfordshire policies and procedures. To work collaboratively with partner agencies to ensure the creation and delivery of holistic wrap around support and risk management plans for clients with complex needs as well as to ensure clients have access to appropriate healthcare as needed. To work collaboratively with clients to identify and work towards suitable move on. To work with other agencies to provide client centred support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks. To work alongside the Client Engagement Co-Ordinator to ensure clients have access to opportunities to be empowered, build their confidence and develop independent living skills; to facilitate groups and activities as part of this. To make and maintain Housing Benefit claims. Ensure that IT systems are updated as required clear, concise and up to date record keeping is maintained and ensure information is shared with the team and external agencies as required. To represent Homeless Oxfordshire at interagency meetings, as required. Manage challenging situations and report any safeguarding concerns without delay in line with procedures and to ensure the safety of yourself and others. Maintain positive relationships with all stakeholders. Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best. To be a supportive and effective part of the team, including contributing to the induction of new colleagues and work of the broader team. To ensure that Homeless Oxfordshire s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post. Comply with Homeless Oxfordshire s policies and procedures. To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire. About Us: We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us! What s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate . We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
About the service Lime House provides residential care and support for older people specialising in dementia care. At Lime House, they care for the 'whole' person which includes meeting their physical, emotional and spiritual needs. The home respects the privacy and personal dignity of residents and encourages them to be as independent as possible. Lime House provides excellent care in homely, pleasant surroundings offering privacy and independence. There is a sensory garden to rear of the building to enable residents to relax and take time out in a tranquil setting. Individualised programmes of care and activities are promoted within the home as well as the local community. Purpose of the role We are looking for Volunteer Befrienders to come and chat/ listen with residents. Reading to or with residents and just generally spending valuable time getting to know the individuals within Lime House. Supporting residents to take part in activities such as arts and crafts, playing board games, bingo, quizzes, arm chair exercises, coffee mornings. This is a great opportunity to take part in fun and interesting activities, meet new people, and engage with people in the local community to help reduce loneliness. Suggested Time Commitment We would recommend a time commitment of 2 hours per week. The service is open Monday to Sunday and staffed 24 hours a day Volunteer Duties To work with the Activity Coordinator/ named member of staff To assist the staff to promote the activities to service users and their families. Support service users to engage in the activity and encourage participation. Develop and support service users existing skills and confidence levels. Chatting and listening to residents Reading with and to residents Qualities Friendly and reliable
Mar 17, 2026
Full time
About the service Lime House provides residential care and support for older people specialising in dementia care. At Lime House, they care for the 'whole' person which includes meeting their physical, emotional and spiritual needs. The home respects the privacy and personal dignity of residents and encourages them to be as independent as possible. Lime House provides excellent care in homely, pleasant surroundings offering privacy and independence. There is a sensory garden to rear of the building to enable residents to relax and take time out in a tranquil setting. Individualised programmes of care and activities are promoted within the home as well as the local community. Purpose of the role We are looking for Volunteer Befrienders to come and chat/ listen with residents. Reading to or with residents and just generally spending valuable time getting to know the individuals within Lime House. Supporting residents to take part in activities such as arts and crafts, playing board games, bingo, quizzes, arm chair exercises, coffee mornings. This is a great opportunity to take part in fun and interesting activities, meet new people, and engage with people in the local community to help reduce loneliness. Suggested Time Commitment We would recommend a time commitment of 2 hours per week. The service is open Monday to Sunday and staffed 24 hours a day Volunteer Duties To work with the Activity Coordinator/ named member of staff To assist the staff to promote the activities to service users and their families. Support service users to engage in the activity and encourage participation. Develop and support service users existing skills and confidence levels. Chatting and listening to residents Reading with and to residents Qualities Friendly and reliable
