Business Operations Manager

Company Overview

Pharmica is one of the UK's leading online pharmacies, redefining the pharmacy experience with our cutting-edge technology and customer-first approach. We're committed to providing accessible, efficient healthcare, and creating positive outcomes for our customers. At Pharmica, we believe in making healthcare more convenient, impactful, and personalised, driving everything we do.

Job Overview

We are seeking a dynamic and strategic Business Operations Manager to lead and optimize our operational processes. In this vital role, you will oversee daily business functions, streamline workflows, and implement initiatives that drive efficiency and growth. Your leadership will ensure our operations support the company's mission to provide accessible healthcare services while maintaining high standards of quality and compliance.

Duties

Operational Management

• Oversee daily business operations across multiple functions to ensure efficiency and effectiveness

Commercial & Financial Oversight

• Manage commercial property matters including building maintence, negotiating business rates, council tax assessments, as required

Legal & Regulatory Compliance

• Coordinate legal matters including partnership agreements, contracts, and commercial documentation
• Oversee regulatory licensing applications and renewals (such as WDA for pharmacy operations)
• Ensure compliance with all relevant business regulations and industry standards
• Manage relationships with solicitors, regulatory consultants, and compliance advisors

Project Management

• Lead and coordinate cross-functional projects from initiation through completion
• Manage timelines, deliverables, and stakeholder communications
• Oversee completion of business partnerships and commercial agreements
• Track project progress and report to senior leadership

Stakeholder Management

• Act as primary point of contact for external advisors, consultants, and regulatory bodies
• Build and maintain relationships with key business partners and suppliers
• Coordinate between internal departments to ensure alignment on operational priorities
• Communicate operational updates to leadership and board members

Team Leadership

• Supervise operational staff and administrative functions
• Delegate tasks effectively and ensure accountability
• Foster a culture of continuous improvement and operational excellence
• Develop and implement operational policies, procedures, and best practices
• Identify operational inefficiencies and implement improvements
• Monitor key performance indicators and report on operational metrics

Experience

• Proven experience in business operations management within healthcare, e-commerce, or related sectors
• Strong leadership skills with the ability to motivate teams and foster collaboration
• Excellent analytical skills with proficiency in data-driven decision-making tools
• Knowledge of healthcare regulations, compliance standards, and quality assurance processes
• Exceptional communication skills for stakeholder engagement at all levels
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Experience with process optimisation methodologies such as Lean or Six Sigma is a plus

Personal Attributes

• Proactive and self-motivated with the ability to work independently
• Pragmatic and solutions-focused approach
• Strong negotiation and influencing skills
• Meticulous and analytical thinker
• Calm under pressure with good judgment
• Discretion when handling sensitive business matters

Benefits

• Central London (WC1X) office with spectacular views of the city and within walking distance from various underground and train stations such as Russell Square, Chancery Lane, King's Cross and Farringdon
• Fun and friendly office environment (table football, fruit bowls, cakes and snacks, drinks fridge, etc.)
• Regular socials
• Pension scheme
• Employee Discount
• Free Parking
• Excellent mentorship and career development

Private medical insurance (activated after probation), with rewards including:

• Amazon Prime Membership
• Weekly drink at Café Nero
• Up to 50% off gym memberships: PureGym, Virgin Active, Nuffield Health
• Discounted Apple watch
• Up to 40% off fitness trackers and smartwatches from Garmin, Fitbit, Samsung, Polar and Withings
• Discounted cinema tickets (Vue, ODEON)
• 30% off Merlin Attractions (Alton Towers, Thorpe Park, etc.)
• Up to 20% off on up to 4 hotel bookings a year with Expedia
• Discounts on Waitrose shopping and healthy food boxes (Mindful Chef)
• 75% off selected Champneys Spa Breaks
• Vitality American Express Credit Card (get up to 2% cashback)
• Rakuten TV on-demand movie rentals
• 30-day Deliveroo Plus Gold Membership
• Weekly discounts at Itsu
• Amazon Gift Card (£5 or £10 gift card each month)
• Up to 25% discount with luxury hotel, Mr & Mrs Smith
• GymShark and SportsShoes discounts
• 12 months Fiit Membership
• 25% off selected full priced bikes or 15% off selected Turbo e-bikes, as well as discounts on equipment
• WeightWatchers Premium membership for 6 months for £30
• 12 month subscription with Headspace
• Up to £1,026 cashback on a Peloton Cross Training Tread, or up to £630 cashback on a Peloton Cross Training Bike or Cross Training Bike+
• Free Allen Carr Easyway stop smoking programme worth up to £379 with the option to attend one programme at over 40 centres nationwide