36 jobs found

Customer Care Advisor Location: Winsford Full-Time 3 months temp (initially) with a view to go perm Working Hours: Monday-Friday 9am-5pm My client is looking for an organised and customer-focused Customer Care advisor to join their busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all service requests. As the first point of contact for any issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers. Key Responsibilities Act as the first point of contact for queries via phone Log, allocate, and update service requests accurately Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders Monitor planned and reactive maintenance performance, taking action to meet SLAs Raise and manage purchase orders for materials, uniforms, and parts Upload and maintain compliance documentation to ensure high audit scores Communicate effectively with customers, contractors, and internal account teams Support colleagues during busy periods or absences About You Strong background in customer service, helpdesk, or call centre environments. Confident communicator with excellent telephone etiquette. Highly organised with strong attention to detail and multitasking ability. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint). Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service. Qualifications & Experience Experience in a similar role. Proven experience coordinating contractors or suppliers. If you are interested and feel you fit the above requirements. Please apply or call Jess on (phone number removed)

Job Tittle: EUC Architect Location: Belfast, Coleraine, Derry - Londonderry - 1 to 2 days per week onsite Contract Type: Permanent, Full-Time Salary: Circa £45000 - £47,000/Annum Are you ready to take your career to the next level? Our client, a forward-thinking organisation in the Information Technology sector, is seeking an enthusiastic and experienced End User Compute Architect to join their dynamic team. This is a hands-on technical architect role focused on designing, improving, and delivering modern End User Compute (EUC) services. You'll play a key role in shaping how staff and students access IT systems-driving innovation across device management, endpoint security, and cloud-based technologies. About the Role: As the End User Compute Architect, you will be at the forefront of implementing innovative deployment methodologies and technologies that elevate our end-user compute services. You will have the autonomy to influence the adoption of emerging technologies and play a vital role in shaping the future of our organisation's IT landscape. Who You Are: You possess expertise in cloud MDM/MAM technologies and have experience with endpoint management and security tools. You have a knack for Scripting (preferably PowerShell) and a background in managing technical delivery teams. You excel in problem-solving and have strong interpersonal skills to communicate effectively with both technical and non-technical stakeholders. Experienced in Microsoft Endpoint Manager (Intune) or Jamf Pro SCCM/MECM (imaging, patching, application deployment) VDI/Desktop as a Service (eg Azure Virtual Desktop) Endpoint Security (AV, EDR, threat protection) PowerShell Scripting and automation Key Responsibilities: Design and deliver modern End User Compute (EUC) services Lead the implementation of device management and deployment strategies Manage and enhance endpoint platforms (desktop, mobile, VDI) Drive adoption of cloud-based MDM/MAM solutions Manage and coordinate defined "evaluation and investigation" activity aimed at supporting and developing the integration and adoption of the use of corporate approved and centrally managed technology platforms and associated configurations. Initiate and execute centralised service management responsibilities, service performance monitoring, design of software and operating system deployment methods and the production of reporting and monitoring procedures relating to end user device security (eg virus and malware threats). Maintain, manage and develop the endpoint management platforms, endpoint security and Virtual Desktop Infrastructure, including image creation, deployment and maintenance, application packaging and deployment, deployment of security updates and vulnerability management. Research, develop, promote, and support endpoint management and deployment technologies and associated desktop tools. Continuously seek to automate processes including application deployments and management using major Scripting languages such as PowerShell and batch Scripting. Provide a technical consultancy and support service to ICT support staff and to faculty ICT support staff responsible for the deployment and delivery of staff and student services, via managed roll-out projects. Manage and develop the secure configuration and deployment of tailored policies responsible for ensuring effective deployment of endpoint protection capabilities. Represent the department as a technical liaison with maintenance and service providers to resolve operational problems and to contribute to cyclical customer-supplier reviews. Function as the primary technical resource and trusted advisory for internal stakeholder engagements pertaining to endpoint hardware configuration and life cycle management, corresponding procurement activities, endpoint compliance requirements and application requirements. Create technical content and guidance documentation and deliver training courses and knowledge transfer sessions pertaining to new and improved End User Compute services. Why Join Us? Be a part of a supportive and innovative team where your ideas and contributions matter. Enjoy a competitive salary and the opportunity for professional growth. Work in a flexible, hybrid environment that values work-life balance. If you are excited about leveraging technology to improve end-user experiences and meet the qualifications listed above, we would love to hear from you! Apply today to seize this opportunity to make a real impact! Note: Applications must be submitted through the official application form available at [our client's website]. CVs will not be accepted as a substitute for the application form. Join our client in shaping the future of technology. Your journey starts here! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Summary: South East Water is seeking a dedicated Catchment Scientist to lead vital investigations supporting our commitments to the Water Industry National Environment Programme (WINEP). This role is central to our pledge to protect and enhance the natural environment by managing pollution risks within our drinking water production areas and safeguarded zones. You will coordinate and execute monitoring programmes across groundwater and river catchments. This involves a dynamic mix of field-based data collection and desk-based analysis to identify pollution hotspots and build a clear picture of catchment health. You will work collaboratively with the Environment Agency, Natural England, and other water companies to ensure our water sources remain protected. We are looking for a highly organised, methodical professional with a sharp eye for detail. You will partner closely with Catchment Advisors to translate your scientific findings into effective environmental solutions and community engagement activities. If you are passionate about environmental stewardship and ready to turn data into action, we encourage you to apply. Main responsibilities: To collect samples from South East Water catchments including rivers and boreholes in line with all Water Industry National Environment Programme requirements. To download and manage hydrometric data from borehole loggers, rain gauges etc. To collate, analyse and interpret monitoring data to accurately determine sources of pollution. To represent South East Water at relevant external events and conferences. To help to produce reports on our catchment management activities. To represent the Environmental Team at meetings. You'll need: Skills / Qualifications / Experience A relevant environment /scientific focused degree or relevant work experience and an interest in science. A good understanding and/or some experience either through work or study of environmental and management and factors contributing to the pollution of drinking water. An awareness of water quality standards and regulations. Methodical and conscientious in your approach. Being highly organised, you'll be able to respond to change and show flexibility in managing your workload. Full, clean driver's licence. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £27,000 p.a.

We are the UK s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our High Wycombe store as part of our professional and friendly team of 4. We offer a salary up to £28k, annual discretionary bonus, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period. You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products. The role would suit a graduate looking for their first position in the retail sector, or if you have previously worked in retail sales for companies like Carphone Warehouse, Currys, B&Q or similar please apply. Ideally you will have some customer service skills and the confidence to approach customers, computer skills and a fast learner with the ability to retain product information, along with good telephone skills to follow up on orders. Reporting to the Branch Manager, your key duties will be: Deliver excellent customer service that exceeds all customer s expectations. Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible. Dealing with customers orders and queries in a confident, efficient, and professional manner Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given) Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc. Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly. Resolving any customer issues/enquiries to a satisfactory conclusion. Keeping paperwork precise and clear so that tasks may be followed by colleagues(particularly whoever is covering for your day off). Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented. Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise Ensure all promises made to customers are realistic, achievable and are completed Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day Prepare and assist with stocktakes adhering to Company procedure Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to Assist with the training and development of all new recruits Report any Health and Safety issues to your line manager Assist customers with putting items in their vehicles Keep the warehouse clean and tidy Ensure all paperwork is completed and dealt with correctly. Take on any reasonable ad hoc duties to ensure the smooth running of The Company To be successful for the Sales and Customer Support Advisor role you will have the desire to work in the retail sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and the ability to learn to use inhouse purchasing systems. You should have the ability to show customer service skills and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop. We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary. Please send your CV for immediate consideration.

Customer Service Advisor required at Birmingham City Council Your new company Hays are proud to be working with Birmingham City Council's Private Rented Services (PRS) Team, part of the Housing Division within City Operations. The PRS service plays a vital role in regulating and supporting the private rented sector across the city, helping ensure safe, compliant, and well managed housing for residents.Due to increased service demand, the team is expanding from four to six, creating an excellent opportunity for motivated administrators looking to join a high performing public service environment. Your new role As an Office Support Assistant, you will provide essential administrative and customer support to the PRS service. You'll work within a collaborative team, rotating duties to ensure smooth delivery of services. Key responsibilities include: - Providing daily duty telephone and email support to customers and stakeholders - Managing service requests and triaging enquiries to determine urgency and next steps - Supporting invoicing and other financial administration tasks - Monitoring shared inboxes and linking correspondence to case files - Producing routine letters, reports, and responses for service users and elected members - Carrying out desktop checks, background searches (e.g., Land Registry) and low level investigations - Inputting, checking, and retrieving information using systems such as Microsoft Office, Metastreet, Oracle, and M3 - Sending referrals and coordinating administrative workflows - Arranging and attending meetings, including minute taking - Assisting with data collation and statistical reporting - Offering general office support as required to ensure smooth service operation This is a primarily office-based role, working closely with colleagues and providing a consistent presence for service users and staff. What you'll need to succeed We are looking for someone who can confidently manage a varied workload in a fast-paced public service setting. You will demonstrate: - Strong communication skills-both written and verbal - Excellent customer service skills with the ability to listen, understand, and respond appropriately - Good IT proficiency, including Microsoft Office and the ability to accurately input and interpret data - Ability to prioritise, multitask, and meet deadlines - Strong attention to detail and confidence producing clear, accurate correspondence - Ability to work well within a team, supporting colleagues to meet shared goals - Awareness of housing legislation and the private rented sector (Desirable) - Understanding of equal opportunities and commitment to inclusive service delivery A Basic DBS check will be required for this role. What you'll get in return - Competitive hourly rate of £14.12 (inclusive of holiday pay)- Opportunity to join one of the UK's largest local authorities in a vital frontline housing service - Supportive and collaborative team environment - Experience within the Private Rented Services team-highly valuable for career progression in housing, customer services, or local government - Access to Hays support throughout your assignment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Are you the calm, solutions-focused person everyone turns to when something needs sorting? We're looking for a Customer Support Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count. What will you be doing as a Customer Support Advisor? Providing first-line support to branches and internal teams across the UK Handling a wide variety of queries - from system access to process guidance Logging and tracking queries through to full resolution Communicating clearly and calmly with staff at all levels Learning and supporting the company's bespoke internal systems We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, we'd love to hear from you! Excellent communication and customer service skills Confident, calm, and professional when dealing with queries Strong attention to detail and a can-do attitude Able to take ownership and follow issues through to completion Keen to learn new systems and processes What will you get in return for your work as a Customer Support Advisor? 26,000 per annum Full-time, 35 h per week 8:00-16:00 / 9:00-17:30 shifts 25 days holidays (+ bank holidays) Free on-site lunch served daily in the staff canteen Free Parking Pension Scheme Summer BBQ, Christmas party, and long-service rewards Genuine career stability in a supportive, family-feel environment Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Role Overview: We are seeking a proactive and detail-oriented Supply Chain Advisor to manage subcontractor engagement and ensure the timely and efficient delivery of reactive and planned maintenance tasks. The role requires strong organisational skills, commercial awareness, and the ability to build and maintain relationships with internal teams, clients, and suppliers. The successful candidate will play a key role in optimising operational performance and driving service excellence. Key Responsibilities: Identify, liaise with, and coordinate subcontractor attendance in accordance with contract requirements for reactive and planned maintenance tasks. Select subcontractors based on cost, location, capability, availability, and response targets to ensure optimal service delivery. Run and analyse data reports to monitor KPIs and identify opportunities to improve end-to-end efficiency. Accurately record and maintain all job-related information in IT systems, ensuring statutory and mandatory compliance. Raise purchase orders for subcontractor services, ensuring alignment with contracts and best value principles. Manage subcontractor invoices to guarantee timely payments in line with contractual terms. Collaborate with Account Teams, Contract Managers, Schedulers, and Helpdesk colleagues to meet operational KPIs. Build and maintain strong working relationships with clients, suppliers, operations teams, and central departments. Review internal processes and recommend improvements to enhance Supply Chain function effectiveness. Communicate effectively with clients and subcontractors while adhering to Health & Safety and security requirements. Deliver exceptional customer service, handling all interactions with professionalism and efficiency. Schedule and manage Supply Chain work orders, ensuring timely completion and adherence to client expectations. Monitor work order progression and maintain accurate and complete system updates. Reassign subcontractors as necessary to resolve outstanding work orders. Support service excellence through effective communication with peers and management. Proactively identify and manage risks, escalating issues appropriately. Attend training as directed by the Line Manager to maintain skills and knowledge. Understand contractual terms and scope of services to support informed decision-making. Monitor subcontractor performance against schedules and implement corrective actions when necessary. Adapt to new tasks and responsibilities as required to meet business needs. Skills and Competencies: Strong organisational and time-management skills. Excellent communication and interpersonal abilities. Analytical mindset with attention to detail and accuracy. Commercial awareness and ability to manage budgets effectively. Proficiency with IT systems and data analysis tools. Ability to work collaboratively across teams and build effective relationships. Customer-focused with a commitment to service excellence. Knowledge of Health & Safety regulations and compliance requirements.

Customer Service Advisor - I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role required excellent customer service skills and confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations, ensuring optimal scheduling, and maintaining high customer satisfaction. Responsibilities as a Customer Service Advisor: Serve as the primary point of contact for customer inquiries via phone and email, ensuring responsive and high-quality service. Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy. Utilise our Central Electronic Booking system to manage and optimize engineers diaries and installation schedules. Accurately enter and manage data within our works scheduling and accounts systems, contributing to efficient process flows. Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team. Proactively identify and report any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery. This is a 12 month contract position with the potential to go permanent if the role is the right fit. This is a Monday to Friday opportunity rotating between early and late shifts. Early Shift: 8:30am - 5pm Late Shift: 9am - 5:30pm Annual Salary: £25-30k DOE Hybrid opportunity 3 days in office 2 days wfh after training has been completed which can take 4-8 weeks. Requirements as a Customer Service Advisor: Excellent Communication Skills Previous Experience within a similar role ideally a Call Centre Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential) To apply for this position as a Customer Service Advisor, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion. Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures

Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.

One Source Support Assistant Pay rate: 14.82 per hour PAYE Contract Type: Temporary basis, until end of August 2026, with potential to extend. Hours: Monday - Friday, 9am - 5pm with 30 minutes unpaid break. 37 hours per week. Location: Hybrid basis, onsite days to be agreed with manager, based on meeting schedules. About the Role Opus People Solutions are seeking an enthusiastic and motivated One Source Support Assistant on behalf of our Client, Walsall Council, to join the One Source Support Team on a temporary basis. This role is ideal for someone who enjoys interacting with others, has strong analytical abilities, and delivers excellent customer service. You will provide support across the Integrated Enterprise Resource System (IERS), which incorporates Financial, HR and Procurement data. You will help resolve functional issues across system modules and associated applications, ensuring timely, effective, and outcomes-focused solutions. As part of the One Source Support Team, you will work closely with the One Source Support Lead and the One Source Support Officer, acting as both first- and second-line support on the One Source Helpdesk. Key Responsibilities Provide first and second-line support to users via the One Source Helpdesk. Assist in resolving functional issues across the IERS modules (Finance, HR, Procurement). Deliver high-quality customer service and ensure queries are resolved efficiently. Support the One Source Support Lead and Officer in daily operations. Contribute to process improvements and ensure system-related issues are logged, monitored, and closed in a timely manner. Essential Experience Previous experience in administration. Previous customer service experience (e.g., customer service advisor roles). Experience working within HR functions. Strong analytical skills and the ability to problem?solve effectively. Excellent communication and interpersonal skills. Experience working with an Integrated Enterprise Resource System (ERP) combining Financial, HR and Procurement data. (beneficial but not essential). Previous finance experience (beneficial but not essential). If you are a motivated individual who enjoys working within a team to achieve success, resolve queries within a fast paced environment, apply now!

Role Summary TCH Repairs provides a repair service to over 10,000 tenants of Town & Country Housing. Your role is to be their first point of contact when they raise a repair, answering calls to the repair helpdesk. Salary: 26,872 (Increases after 6 months and then again after 12 months) Hours: 35 (Also accepting part time applications) Location: Tunbridge Wells For more information or to apply, click on 'apply now'.

Customer Support Advisor - Milton Keynes Role: Customer Support AdvisorDivision: Mercedes-Benz Financial Services Department: Customer Operations Location: Tongwell, Milton Keynes - fully office-based Hours: 37.5 hours per week: 09:00 - 17:00 with a 30-minute lunch and a 15-minute break. Start: 6th April 2026 Duration: 12 months initially Basic Rate: £12.71 per hour Your New Role: In this role, you will be responsible for delivering an excellent service to all Mercedes-Benz Cars ServiceCare customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty to MBC. Ensure all customer and Retailer requests are responded to and actioned, ensuring customers are fully informed and have been guided through their Service Care contract. Responsibilities Respond efficiently and professionally to incoming emails, calls, live chats, and text chats within agreed timescales, providing a one stop resolution for customers, Retailers, and internal colleagues. Accurately identify and assess customer and Retailer needs to ensure satisfaction. Record all queries and actions on the appropriate customer contact system, ensuring accurate processing of customer accounts and documentation while adhering to data protection requirements. Resolve customer and Retailer concerns by clarifying issues, determining root causes, advising appropriate solutions, and following up to ensure satisfactory resolution. Escalate cases where required, based on severity. Manage Service Contract Agreements for Passenger Cars, ensuring all required documentation is received and addressing any related queries or issues directly with Retailers and Customers. Maintain required accreditation, compliance, and knowledge, meeting the desired standard. Ensure all communication-calls, emails, live chats, text chats, and written correspondence-consistently meets company quality standards and performance targets. Administer all contract amendments, activations, and cancellation requests throughout the lifecycle of the Service Contract, ensuring full compliance with data protection requirements and service level expectations. Complete ad-hoc tasks assigned by the direct manager or other relevant stakeholders, aligned with the role, skill set, and experience of the job holder. Proactively contribute to process improvements, supporting the development of new procedures and participating in system enhancements that improve the overall customer experience. Support a customer centric culture, helping future proof the team to meet evolving customer expectations, including a 24/7 service mindset and participation in change management activity. Actively participate across all Customer Operations areas, with a particular focus on 'In Life' operations where required. What You'll Need to Succeed: Skills & Experience • Proven customer service experience, demonstrating a strong customer-first approach. • Strong phone handling skills with confident communication and active listening. • Customer oriented mindset with the ability to adapt and respond to different personalities and situations. • Excellent written and verbal communication, including professional letter and email writing with accurate English grammar. • Effective multitasking and prioritisation skills, with the ability to manage time efficiently while maintaining high attention to detail. • Computer literate, with experience using packages such as Word, Excel, and Cofico/SAP. • Comfortable working with targets, KPIs, and performance-driven environments. • Patient, resilient, and able to manage stress in fast-paced or challenging situations. • Strong problem-solving abilities, with a logical and solution-focused approach. • Contact Centre experience desirable but not essential. • Ability to work under pressure while maintaining a professional and positive image. • Ability to work independently, demonstrating initiative and self-direction. • Excellent time management skills, ensuring deadlines and service levels are consistently met. • Ownership and accountability, taking responsibility for resolving issues within set timeframes. • Self motivated, able to stay focused in pressurised environments while meeting personal, team, and company objectives. • Relevant administration experience, supporting operational accuracy and compliance. • Numerate, comfortable working with figures and data as required. What You'll Receive in Return: Opportunity: Work with a leading automotive brand. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking Technology: Contingent workers receive their own laptop. Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Long-Career Progression: Potential for permanent role opportunities. #

Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line. We are looking for a HR / CIPD / Employment Law professional to join the team providing clients with documentation advice. You will be holding phone and teams calls with business owners, offering advice and assistance around any HR documentation such as employment contract, letters, policy and employee guidance. You may need to create policy and documents ensuring they are legally compliant and provide protection for both employer and employee. This role offers amazing exposure to HR issues whilst being very varied and fast paced, so organisation and attention to detail are a must! If you a HR Admin, or looking for your first real step into HR and you want a role that gives great progression and continued learning, please apply today and we'll be in touch! Job Purpose The main priority of the role is to create, update, maintain and review employment documentation for our clients. Job Overview This role is a busy and fast paced position within Employment Consultancy Services and the successful candidate will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements, will be focused on attention to detail and have great customer focus. Day-to-Day Responsibilities To create client documentation based on the needs of the client and the suitability of relevant policies and procedures. To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these. Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate. To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction. To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. To guide clients through their online client portal. Liaise with the Digital Field Consultants and deal with queries as appropriate. Manage own workload working from the task list. Ensure deadlines and any KPI/SLA/targets are met. Ensure work in line with any quality criteria/instruction in place. To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention. To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems. Check client details using the computerised database. Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days. Maintain a clear desk and tidy work environment. To undertake E-learning sessions as and when required. Assist with training for new starters. What you Bring to the Team Knowledge of employment law. Excellent written English. Excellent word processing skills. Attention to detail. Ability to prioritise your workload, work under pressure in conjunction with deadlines. Possess excellent and professional communication skills especially over the phone. Good organisational skills. Ability to present information accurately. Ability to deal with people on all levels. Benefits 25 days' holiday, plus bank holidays. Day off on your birthday. Free On-Site Gym Perkbox discounts. Holidays increase after 2 and 5 years' service. Pension Plan and Life Insurance. Access to Employee Assistance Programme. Annual Profit share bonus INDMANJ 51114LF The Portfolio Group are acting on behalf of our client in recruiting for this position.

Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line. We are looking for a HR / CIPD / Employment Law professional to join the team providing clients with documentation advice. You will be holding phone and teams calls with business owners, offering advice and assistance around any HR documentation such as employment contract, letters, policy and employee guidance. You may need to create policy and documents ensuring they are legally compliant and provide protection for both employer and employee. This role offers amazing exposure to HR issues whilst being very varied and fast paced, so organisation and attention to detail are a must! If you a HR Admin, or looking for your first real step into HR and you want a role that gives great progression and continued learning, please apply today and we'll be in touch! Job Purpose The main priority of the role is to create, update, maintain and review employment documentation for our clients. Job Overview This role is a busy and fast paced position within Employment Consultancy Services and the successful candidate will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements, will be focused on attention to detail and have great customer focus. Day-to-Day Responsibilities To create client documentation based on the needs of the client and the suitability of relevant policies and procedures. To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these. Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate. To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction. To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. To guide clients through their online client portal. Liaise with the Digital Field Consultants and deal with queries as appropriate. Manage own workload working from the task list. Ensure deadlines and any KPI/SLA/targets are met. Ensure work in line with any quality criteria/instruction in place. To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention. To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems. Check client details using the computerised database. Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days. Maintain a clear desk and tidy work environment. To undertake E-learning sessions as and when required. Assist with training for new starters. What you Bring to the Team Knowledge of employment law. Excellent written English. Excellent word processing skills. Attention to detail. Ability to prioritise your workload, work under pressure in conjunction with deadlines. Possess excellent and professional communication skills especially over the phone. Good organisational skills. Ability to present information accurately. Ability to deal with people on all levels. Benefits 25 days' holiday, plus bank holidays. Day off on your birthday. Free On-Site Gym Perkbox discounts. Holidays increase after 2 and 5 years' service. Pension Plan and Life Insurance. Access to Employee Assistance Programme. Annual Profit share bonus INDMANJ 51114LF The Portfolio Group are acting on behalf of our client in recruiting for this position.

Your new company A charity which is dedicated to providing outstanding services across the UK are seeking a customer motivated individual to join their payments' customer service team on a 3 month temporary basis. Your new role Working as part of a small customer service function, you will be the first point of contact for enquiries relating to processing payments and service charges, as well as signposting to other areas of the service. Used to working within SLA timeframes, you will be a diligent and detail orientated individual that holds yourself to account to ensure you act within the agreed timescales. You will be responding to customer enquiries in an omni-channel manner which is inclusive of phone, email and Zendesk web enquiry. In addition, you will be supporting with any administration in the customer portal as required. What you'll need to succeed Prior customer service experience in an omni-channel environment is preferred, however telephony only customer service will be considered! You will be a customer centric individual that thrives when helping people! You will be comfortably managing a varying workload, and be proactive to manage different tasks throughout the day. Experience working with Zendesk will be highly desirable, however this can be taught as long as you have experience with CRM systems. You will pride yourself on your attention to detail, and work with the utmost accuracy. You will be available at short notice, for a full time working week for a minimum of 3 months, with potential for further! What you'll get in return You will have full time working hours from 9am - 5:15pm Monday - Friday on site in Birchwood with access to ample free parking. You will be able to utilise flexible working around core hours, which can be explained at enquiry stage. You will have an hourly rate of 13.62ph + a holiday roll up, as well as prospects for longer or even permanent work! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Senior Accountant Location: Biggleswade (Onsite) Package: £40,000 - £60,000 per annum (DOE), onsite working, and flexible hours Working hours: Full time, Monday-Friday, 7.5 hours per day A fantastic opportunity has arisen within a small, established general accountancy practice for a Senior Accountant, within their Biggleswade office. This is a vital, client-facing role, acting as the "second in command" to the Sole Practitioner. The ideal candidate will be a master of all elements of general practice, possessing the technical expertise to manage a diverse portfolio independently while providing essential coaching and mentorship to junior staff. Paying up to £60k for fully qualified candidates, this position offers significant autonomy and the chance for a dedicated professional to become the primary advisor for their own set of clients. This is a great opportunity to make a real impact in a supportive environment where your expertise is recognized and valued by both the team and the clients you serve. Senior Accountant Job Overview Manage a diverse portfolio of clients, including sole traders, partnerships, and limited companies, acting as their primary point of contact. Prepare and review core statutory accounts, corporation tax returns, and personal tax returns. Oversee day-to-day transactional work, including payroll processing and VAT filing. Guide clients through the transition to Making Tax Digital (MTD) for income tax and handle quarterly filings. Provide proactive end-of-year planning and advice on traditional accounting queries. Review work prepared by junior staff (including those currently in their first year of ACCA) and provide hands-on training and body-language-based support in the office. Lead client onboarding processes for new introductions to the firm. Assist the Sole Practitioner with high-level advisory projects and practice management tasks. Senior Accountant Job Requirements ACCA qualified (preferred) or a finalist nearing the end of exams with strong practice experience. Significant experience in a general accountancy practice (typically 5+ years). Strong technical knowledge of UK accounting standards, PAYE, and VAT regulations. Proficiency in Sage (Cloud and Desktop), QuickBooks, and TaxCalc software. Proven ability to work independently in a "small-town" office environment where ad-hoc client walk-ins are common. Excellent relationship management skills with the "kudos" to act as a trusted lead advisor. Ability to work onsite full-time to facilitate team collaboration and junior staff development. Senior Accountant Benefits £40,000 - £60,000 per annum, strictly depending on qualification status and experience. Onsite working in a central Biggleswade location. Flexible working arrangements. Tailored benefits package, including open discussions regarding enhanced pension contributions or additional holiday entitlement. A close-knit, collaborative working environment with a direct line to the business owner. Direct recognition for your work as a primary advisor to the firm's client base. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

We have an exciting opportunity to work with our higher education client based in Uxbridge. Job title: Student Hub Advisor Pay: 18.57 Location: Fully site based - Uxbridge Hours: Monday to Friday 9am to 5pm Duration: ASAP - End of June (potential of being extended) Job spec: This role provides student facing support and administration for all University taught and research degree programmes, ensuring a professional, welcoming and supportive environment for the University's community. This role is responsible for delivering excellent customer service and support to students through their entire journey, from registration to awarding. The purpose of the Student Hub Adviser is to ensure that the department provides a professional, welcoming, reliable, accessible and effective service to all its users. The Student Hub Adviser is expected to be able to hot desk and multitask, spending time supporting all enquiries alongside knowledge of associated enquiry administration and non-contact duties. Accountabilities and responsibilities: Be the first point of contact for all students and doctoral researchers via in-person visits and electronic Support, administer and/or provide guidance to students on University processes including: Student record adjustments such as abeyance, course change and withdrawal Extenuating circumstances, deadline extensions Submission of complaints Early Resolutions / appeals Attendance logging and queries Manage first stage or complaints where possible. Process student personal tutor allocations Take a key role in Registration activities including handling a very high volume of telephone, email and face-to-face queries in a time critical manner; support registering students during the university Welcome Week. Guide students with administrative support across their student journey Provide guidance to students on the University's programmes, the module selection process, seminar group allocation and relevant Senate Regulations and associated policies. For complaints, appeals, misconduct, and fitness to practice cases: explain, guide and support students engaging with these processes liaise with OSCCA regarding complex cases Triage and signpost immigration queries, referring to more specialist services as Process and hand out Student Visas in line with Home Office rules, requirements and their audit requirements. Provide funding and financial advice to all students, referring to more specialist services as Triage and signpost student issues and concerns quickly and effectively, referring the queries to the relevant individual or team for resolution Deal with enquiries from colleagues and academic departments from across the campus, and external stakeholders. If you would like to hear more about this role, please apply. We will contact any shortlisted candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are seeking a driven, commercially minded Recruitment Consultant with a strong focus on sales and business development. This role is ideal for someone who thrives in a target-driven environment, enjoys building lasting client relationships, and is motivated by uncapped earning potential. As a Sales-Focused Recruitment Consultant, you will be responsible for generating new business, managing client accounts, and delivering high-quality recruitment solutions. You will act as a trusted advisor to clients while proactively identifying and placing top talent in the market. Key Responsibilities Business Development & Sales Proactively identify and win new business through cold calling, networking, referrals, and market mapping Develop and execute strategic sales plans to grow your client portfolio Build strong, long-term relationships with hiring managers and key decision-makers Attend client meetings, pitch services, and negotiate terms of business Achieve and exceed individual revenue and activity targets Recruitment Delivery Source, screen, and interview candidates using various channels Manage the end-to-end recruitment process from job brief to placement Provide consultative advice to clients on market trends, salary benchmarking, and hiring strategies Maintain strong candidate relationships to build a reliable talent pipeline Account Management Deliver exceptional service to ensure repeat business Upsell and cross-sell additional recruitment services Handle offer negotiations and close placements effectively Key Skills & Experience Proven experience in recruitment, sales, or business development Strong track record of achieving or exceeding targets Confident communicator with excellent negotiation skills Resilient, self-motivated, and highly driven Strong organisational and time management skills Ability to thrive in a fast-paced, competitive environment What We Offer Competitive base salary + uncapped commission Clear progression pathway and career development opportunities Ongoing training and mentorship Incentives, bonuses, and team rewards Supportive and high-performance culture Who This Role Suits This role is ideal for someone who: Enjoys sales and building client relationships Is motivated by financial reward and performance targets Wants autonomy and ownership of their desk Thrives in a competitive, results-driven environment will be looking to progress into a senior consultant or manager role

Customer Service & Sales Advisor - Garvagh - Permanent An excellent opportunity has arisen to join an established car parts company in Garvagh as a Customer Service & Sales Advisor. This is a key role within a busy team, supporting customers both in person and over the phone while helping them find the right parts to meet their needs. About this role: £Negotiable salary (DOE) Monday to Friday (8.30am - 5.00pm) Work for a respected local business Permanent role What you'll be doing in this role: Greeting customers and handling enquiries at the front desk Managing incoming phone calls with a friendly, professional manner Identifying and selling car parts to customers Providing accurate information and advice based on vehicle knowledge Processing sales, orders, and customer details using computer systems Coordinating with the dismantling team to check part availability Maintaining a tidy, organised front of house area What you'll need for this role: Strong knowledge of cars and car parts Excellent communication skills in person and over the phone Confident sales ability with a customer first mindset IT literate and comfortable using sales or stock systems Positive attitude, reliability, and a willingness to learn Ability to work independently and as part of a team Riada Resourcing is an equal opportunities employer.