Job Description
An established and growing insurance brokerage is seeking an experienced Real Estate Insurance Account Management Lead to join its London operation. This is a senior, hands-on role within the real estate division, working closely with senior leadership to support the continued development and strategic direction of the business. The successful candidate will manage and develop a team of 6-7 Account Managers while remaining technically competent and actively involved in the oversight of residential and commercial property client portfolios.
The Role
- Lead, mentor and develop a team of Account Managers within the real estate division
- Conduct regular 1-2-1s, performance reviews and ongoing technical and performance coaching
- Support recruitment, onboarding and development of new team members
- Oversee the end-to-end management of client accounts across residential and commercial property risks
- Act as a senior technical point of reference for client queries, complex cases and service issues
- Manage client expectations and ensure delivery of a high-quality, consistent service proposition
- Work collaboratively with senior leadership to support business strategy, operational improvement and growth initiatives
- Support and embed FCA-compliant processes, ensuring best practice across client servicing, documentation and file management
- Assist with audits, quality assurance and adherence to regulatory and internal compliance standards
- Drive consistency, efficiency and professionalism across the account management function
The Candidate
- Proven experience within an insurance brokerage environment, specifically within property/real estate insurance
- Strong technical knowledge across residential and commercial property risks, with the ability to support and advise on complex client queries
- Previous experience managing, mentoring, or leading account management teams
- Confident dealing directly with clients and insurers, setting expectations and resolving issues
- Solid understanding of FCA requirements and regulatory standards within a broking environment
- Hands-on, commercially aware and comfortable balancing people leadership with technical involvement
- Organised, credible and collaborative in approach
The Opportunity
This role offers the opportunity to play a key role within a growing London-based real estate business, providing experienced leadership, technical oversight and regulatory support to the account management team. It will suit an individual who enjoys remaining close to the detail while helping to develop people, processes and client outcomes. Hybrid working is available, with offices based in Central London.
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Our Diversity, Equity and Inclusion Mission
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
