7 jobs found

We are looking for a dynamic person to join our team, to provide administrative support and coordinate field engineers within a security company, ensuring efficient scheduling, timely service delivery, and excellent customer communication. The role is critical in maintaining smooth day-to-day operations for installations, maintenance, and emergency call-outs. Key Responsibilities 1. Engineer Coordination & Scheduling Plan, schedule, and allocate engineers for installations, servicing, and reactive maintenance. Monitor engineer workloads and optimise routes for efficiency. Respond to urgent call-outs and adjust schedules accordingly. Track job progress and ensure completion within agreed timeframes. 2. Administrative Support Maintain accurate job records, service reports, and documentation. Process job sheets, timesheets, and service reports. Update internal systems (CRM/job management software). Prepare quotes, service reports, and customer documentation where required. 3. Customer Communication Act as a primary point of contact for clients via phone and email. Schedule appointments and confirm job details with customers. Provide updates on engineer arrival times and job progress. Handle queries, complaints, and service requests professionally. 4. Compliance & Documentation Ensure all work complies with industry standards (e.g., NSI, SSAIB, or equivalent). Maintain records for audits and compliance requirements. Support health & safety documentation and reporting. 5. Inventory & Resource Management Coordinate equipment and parts required for jobs. Liaise with suppliers to ensure availability of materials. Track stock levels and assist with ordering where needed. 6. Reporting & Performance Monitoring Generate reports on engineer productivity, job completion, and KPIs. Identify scheduling or operational inefficiencies. Assist management with performance tracking and planning. Key Skills & Experience Essential Previous experience in an administrative or coordination role. Strong organisational and multitasking skills. Excellent communication skills (written and verbal). Ability to work under pressure and manage changing priorities. Proficiency in Microsoft Office (Excel, Word, Outlook). Experience with scheduling or CRM/job management systems. Desirable Experience in the security industry (CCTV, alarms, access control, fire systems). Knowledge of compliance standards (NSI, SSAIB, BS/EN standards). Understanding of engineer workflows or field service operations.

Do you thrive in a role where you are driving seamless operations Do you love supporting people, processes, and productivity This could be the role for you! JOB TITLE: Administration Coordinator PERKS: Generous annual leave entitlement, free parking, refreshments, team socials and events COMPANY: Construction services CONTRACT : Permanent HOURS: Part time 25-28 hours per week, Monday to Friday START : ASAP PAY RATE : 30,000 (full-time equivalent) LOCATION: Ringwood CULTURE: Collaborative, friendly and close-knit team The role: Support the smooth running of daily operations and departmental workflows Maintain and improve internal processes and administrative systems Act as a point of contact for customer queries, providing clear and helpful communication Deliver a professional and efficient customer service experience Assist with customer account queries, subscriptions, and basic billing tasks Coordinate schedules and organise work for field-based team members Arrange and track installations, servicing, and general job requirements Plan workloads and help prioritise tasks and resources Maintain records related to subscriptions, renewals, and ongoing service agreements Ensure accurate documentation, invoicing, and general accounts administration Use company systems and databases to manage daily tasks (software training can be provided) Support stock management, including basic inventory checks and updates Experience and requirements: Strong IT and administrative skills Experience in a similar administrative role Clear and professional communication Excellent client and telephone manner High attention to detail and accuracy Contact our team today to hear more about this or other opportunities. Office Angels South Coast Team - (phone number removed) or email your CV to (url removed). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Service Coordinator Location: Trowbridge 28-32,000 My client is a catering equipment company offering maintenance and servicing supporting restaurants, hotels, care home and food service related businesses. Due to continued growth, we are looking for an organised and proactive Service Coordinator to join their team. The Role: As a Service Coordinator, you will play a key role in ensuring the smooth delivery of their service operations. You will be responsible for scheduling engineers, managing service requests, and maintaining excellent communication with customers and internal teams. Key Responsibilities: Coordinate and schedule service engineers for installations, maintenance, and repairs Act as the first point of contact for customer service enquiries Manage service calls from start to completion, ensuring timely resolution Liaise with engineers, suppliers, and customers to ensure efficient workflow Maintain accurate records of service activities and customer interactions Prioritise urgent jobs and handle reactive service requests effectively Requirements: Previous experience in a coordination, scheduling, or customer service role Strong organisational and multitasking skills Excellent communication and interpersonal abilities Ability to work under pressure and meet deadlines Proficient in Microsoft Office and service management systems What Is Offered: Competitive salary Supportive team environment Opportunities for career progression Ongoing training and development How to Apply: If you are a highly organised individual with a passion for delivering excellent service, we would love to hear from you. Please submit your CV and a brief cover letter outlining your experience. Join my client and help keep the hospitality industry running smoothly!

Facilities Administrator Sutton, Greater London Property Maintenance Industry 26,000 - 30,000. We are currently recruiting for a Facilities Administrator to work for a well established Property Maintenance business, based in Sutton, Greater London. As the Facilities Administrator, you will be responsible for working centrally to the business in the main base of operations, assisting a variety of departments to deliver a fantastic level of property maintenance services to it's customers. Duties: Monitor company central email inbox and ensuring important emails reach the correct individuals / departments. Raising incoming works / jobs on the company CAFM system (Simpro). Assist with scheduling of works with engineers. Ensuring engineers update job notes with a detailed description of works and ensuring jobs are completed with full compliance on the CAFM system. Working with a variety of departments including Electrical, Mechanical / HVAC, Building Fabric and Quoted Projects. Liaising with in-house departments, in-house engineers, sub-contractors and suppliers via telephone and email. Assisting engineers with ordering parts / materials and providing purchase orders (POs). Package Summary: Base Salary: 26,000 - 30,000 dependant on experience. Paid overtime / out of hours works available (optional, not essential) - up to 10K per annum additionally to salary. Genuine progression opportunities within a well established, expanding business. On the job training, alongside company funded training, courses and up-skilling. Hours: Monday - Friday, 08:30am - 5:30pm, office based. Location: Sutton (closest station Sutton Common). Free on-street parking available at the offices. Casual dress code in the offices. 29 days paid annual leave (21 days + bank holidays). Company pension provided. About the Company: Hard Services Maintenance Provider Company Size: 250+ staff Location: Sutton, Greater London Services offered: Electrical, HVAC & Building Fabric Maintenance and quoted project works (installations, refurbishments, upgrades, building works). Customers / Environments: Commercial - pubs, restaurants, gyms, retail stores etc. Requirements: Must be able to work full time, office based in Sutton. Experience as a Facilities Administrator / Facilities Co-Ordinator / Contract Support / Helpdesk Administrator would be highly advantageous. We are open to a variety of backgrounds, however if you have worked in Property Maintenance, Commercial Building Services etc then this would be a large advantage. Must have strong IT skills (word, excel etc). Experience using a CAFM system would be an advantage, experience using Simpro or ProNett as a CAFM system would be a major advantage. Comfortable working in a busy, fast paced environment. This is a fantastic opportunity for a Facilities Administrator to join a successful, well established business with a huge amount of support for career growth and opportunity. If you would be interested in this Facilities Administrator position then please apply by submitting a full CV.

Service Desk Administrator, 2-4 weeks+ Mon to Fri, 37.5 hrs p/w Llanelli, office-based Your new company An award-winning audio and visual company. Your new role About the Role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operationsExcellent communication skills - verbal, written, and interpersonal.IT proficiency, especially in service tracking, reporting, and administration systems. What you'll get in return This is a temporary role to start immediately. Depending on performance, you may have the opportunity to apply for a permanent role within the organisation. Hours of work are 8.30am to 5pm, with 1 hour for lunch. It's a 37.5 hour working week, Monday to Friday. This is a fully office-based role. The hourly rate for the role is £12.82 - £14.87 per hour (depending on experience). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

SOC Manager Whitehall Resources are looking for a SOC Manager. This role is hybrid working with 2-3 days per week onsite in Warwickshire, and the remainder remote working, for an initial 6-month contract. *Inside IR35* Job Description: Establish goals and priorities by working closely with your team to identify the most critical focus areas. These include: Improving incident response times Reducing false positives and other extraneous alerts Enhancing threat detection capabilities Oversee your staff's activities and ensure they focus on the right priorities Oversee SOC activities by reviewing your team's performance metrics, incident reports and other key indicators Lead incident response efforts when a security incident occurs, the SOC team has to respond as quickly as possible Lead these efforts by establishing clear incident response procedures and protocols and conveying them to the team Analyse incident reports to understand your organization's security posture by reviewing incident reports, SOC managers identify patterns and trends that may indicate weaknesses or vulnerabilities in their security defences Serve as the point of contact (POC) for security incidents within the company. You are the primary liaison between the SOC team, other internal stakeholders, and external parties such as vendors, clients or regulatory bodies. Be responsible for conducting information security investigations as a result of security incidents. These are previously identified by the Level 2 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone) End to end security incident management. You will play a key role in providing the highest level of technical expertise and handling the most complex security incidents. Report to the Customer about security operations. This means that you must keep the CISO and Head of security operations informed about everything that's happening in the operations centre. You can do this by preparing clear and concise reports that highlight key findings, and recommendations about the operations. Your reports will help the customer make informed decisions about security investments and strategies that align with the company's goals. Your responsibilities: Manage service and process improvements of SOC, auditing SOC incidents, identifying new use cases and automations POC for SOC engineering team, threat intelligence analyst and Threat exposure management Act as a point of escalation for Level-2 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques Act as the lead coordinator to individual information security incidents Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Centre. Document incidents from initial detection through final resolution Ensure threat management, threat modelling, identify threat vectors and develop use cases for security monitoring Create reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. Act as focal point for any investigations involving security; to prepare reports and note follow up action Participate in the role of Incident Manager during any incidents and emergencies Ensure that all business recovery/contingency plans and/or procedures held within the security control rooms are always kept up to date Coordinate with IT teams on escalations, tracking, performance issues, and outages Essential skills and experience: Strong knowledge in Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM), Public Key Infrastructure (PKI), Data Loss Prevention (DLP), Identity and Access Management (IAM) and SOC advancements such as EDR and SOAR Good knowledge of SIEM technologies, like Google Chronicle, Splunk ES or QRadar In-depth familiarity with security policies based on industry standards and best practices Experienced within the information security field, with emphasis on security operations, incident management, intrusion analysis, security device installations, configuration, and troubleshooting (e. g., Firewall, IDS, etc.) Experience in Log source integration and in Developing new correlation rules & Parser writing Experienced in SOC automation development, cloud operations (e. g. AWS), Designing, building security operations centers and Regulatory Compliance Ability to lead and communicate efficiently within a team environment along with Incident management process development and/or incident management experience Solid understanding of information technology and information security required Excellent communication and presentation skills with demonstrated skill in presenting analytical data effectively to varied audiences (including executives) Ability to work well under pressure with differing levels of Management Desirable skills and experience: Experience of Agile ways of working. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

Graduate Sales Support Engineer / Technical Sales Support Specialist Telford £30,000-£35,000 (Office Based) Monday-Friday About the Role My Client is seeking a driven and detail-oriented Sales Support Engineer to join our UK Service Sales Team. This role would suit a graduate looking for their first role or an experienced Technical Sales Support person/ Account Manager who has experience selling within engineering/technical environments. In this role, you will be the backbone of the company's sales operations - providing essential support that enables us to deliver excellent service to our customers, streamline processes, and drive profitable growth. You'll work closely with the Head of Service Sales, Operations, Business Development, and Marketing teams to ensure customers receive world-class support and solutions. What We're Looking For Engineering qualification or experience within a similar role for an engineering/technical sales business Experience using Microsoft Office programmes Ideally you will have experience using a CRM Strong analytical and organisational skills with a keen eye for detail. Ability to work collaboratively across multiple teams and departments. A proactive mindset with the ability to spot opportunities and drive improvements. Customer-focused with excellent communication skills. Experience in sales support, service sales, or business development is an advantage. Key Responsibilities As a Sales Support Engineer, you will: Develop and maintain individual customer profiles, including business models, values, and trading history. Prepare service history reports and installed base analyses for customer meetings. Monitor installed bases to identify new business opportunities, vessels, and installations. Classify customers and target new business opportunities in both service and new builds. Support sales initiatives to position my Client as the preferred solution in new projects. Collaborate with cross-functional teams (Operations, Market Communication, Technical Advisors, Service Agreements Manager) to deliver service excellence. Gather and structure market intelligence to support business development and growth strategies. Ensure the accuracy and quality of customer data within the CRM system. Contribute to marketing communication planning, research new channels, and benchmark against competitors. Assist in the creation and distribution of brochures, magazines, and customer materials. Monitor customer satisfaction, manage complaints, and support corrective actions. Track account performance and support long-term agreement negotiations. Continuously monitor competitor activities and adapt to new service offerings. What's On Offer The opportunity to be part of a market-leading global business. A dynamic role with exposure to multiple business areas. Professional growth and development opportunities. A collaborative and supportive team culture. Key Words: Technical Support Engineer, Sales Support Engineer, Customer Support Engineer, Graduate Engineer, Sales Support Specialist, Service Sales Executive, Sales Support & Market Intelligence Engineer, Customer Solutions Support Engineer, Sales Operations & Support Coordinator, Sales Operations Engineer, Technical Sales Support Specialist, Service Sales Analyst , Engineering Sales Coordinator, Business Development Support Engineer IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks