Graduate/Junior 1st Line IT Support

Our client is looking for a Graduate/Junior level 1st Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in central Brighton and you will be based in the Brighton office 4 days a week and the Crawley office, one day a week (this journey is expendable). This may be subject to change in the future.

You will ideally be a Graduate holding an IT Related degree and/or completed a CompTia and looking for your first role within IT Support. Some kind of professional, credible work experience will also be required for this role.

You will be supporting a large number of internal end users across multiple offices, with all 1st line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software.

Logging the query that is received by telephone or email onto a ticket system and fixing basic problems according to your experience and then escalating more complex queries to 2nd line. Communicating and updating the user at all times until resolution. Adhering to Service Level Agreements provided by the business at all times.

Great opportunity to start your IT support career path! Competitive salary, excellent company benefits and a supportive and friendly team environment on offer.

Skills/Experience/attributes:

• Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education
• CompTia is highly desirable
• At least six months of working experience in a professional environment is essential
• Knowledge and experience of Active Directory administration
• Experience of the full Microsoft suite
• MS Office 365 experience is desirable
• Hardware trouble shooting and fault diagnosis
• Knowledge of Word, Excel, Outlook, Teams and PowerPoint
• Outstanding communication skills, face to face, verbally and written
• Strong customer service skills
• Good listener and remains calm under pressure
• High attention to detail
• Enjoys learning new skills and a fast learner
• Likes to be part of a team but also working under own initiative