Oracle HCM Support

Oracle Technical Support Analyst/Functional ConsultantWe are seeking an experienced Oracle Technical Support Analyst/Functional Consultant to provide specialist support across Oracle HCM and Payroll modules. This role will play a key part in stabilising the current environment, resolving a significant volume of tickets, and transferring knowledge to the existing internal team.

Contract - 3 months
Inside IR35 £500-£525 per day
Hybrid - Ideally 2 days per week on site in Birmingham

The organisation currently has over 200 live Oracle tickets, with many specifically related to HCM and Payroll. You will be brought in to rapidly assess, prioritise, and resolve these issues while ensuring the internal team gains the capability to manage these areas moving forward.

Key Responsibilities

• Provide hands-on support for Oracle HCM and Payroll modules.
• Take ownership of a high volume of live tickets, focusing on resolution and prevention.
• Conduct root cause analysis and recommend long-term fixes or process improvements.
• Work closely with internal stakeholders and technical teams to troubleshoot and deliver solutions.
• Deliver structured knowledge transfer to two existing team members to ensure continuity.
• Support best-practice configuration and functional optimisation within Oracle HCM/Payroll.

Skills & Experience Required

• Strong experience as an Oracle Technical Analyst or Functional Consultant.
• Proven background supporting Oracle HCM and Payroll modules in a complex environment.
• Comfortable managing and reducing high ticket volumes.
• Ability to communicate clearly with both technical and non-technical users.
• Experience providing training/KT to internal teams.
• Strong problem-solving skills and a proactive approach to stabilising system issues.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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