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Join my client as Technical Surveyor! Are you passionate about construction and social housing? Do you have the technical expertise and customer-focused mindset to deliver exceptional service? If so, we want YOU to be part of our Maintenance Operations team! About the Role: As a Technical Surveyor, you will play a vital role in ensuring that our repairs and maintenance services are delivered to the highest quality standards. You will be the go-to expert, providing technical support while ensuring compliance with health and safety regulations and building standards. Hours: 37 hours over 5 days Salary: £45074 + 4% pay award from 1st April 2026 When: Available immediately Location: Mobile worker- Worcester, Birmingham, Coventry Key Responsibilities: * Deliver technical support in the development of repairs and maintenance services. * Plan, organise, and conduct pre- and post-inspections, preparing schedules of works using relevant NHF Schedule of Rates. * Carry out Damp and Mould inspections in line with established processes. * Supervise and coordinate the work of internal and external contractors, ensuring compliance with specifications and legislation. * Maintain effective communication with customers, keeping them informed about progress and issues. * Conduct site-specific risk assessments and monitor adherence to health and safety requirements. * Resolve customer complaints professionally, identifying service improvements where necessary. * Prepare detailed specifications and documentation for procurement processes. What You Bring: * A degree or HNC/HND in a building-related subject or great experience * IOSH or similar Health and Safety qualification - desirable * Strong knowledge of building fabrics, structures, and relevant regulations. * Experience in managing projects under CDM regulations. * Excellent communication skills for interacting with internal and external stakeholders. * A proactive approach to complaint resolution and customer service. * A full driving licence and access to a vehicle for business use. Why Join Us? We are committed to fostering a workplace that embodies our values: * BRAVE: Face challenges head-on and continuously seek improvement. * AMBITIOUS: Innovate and find solutions while striving for excellence. * HONEST: Take responsibility and maintain transparency in your work. * CITIZEN: Engage with our community and encourage everyone to do their best. What We Offer: * 26 days annual leave (plus bank holidays), increasing with service * Option to buy up to 5 additional leave days * Enhanced family leave * Mobile working with mileage paid from home * Mileage reimbursement at HMRC rates A supportive and dynamic work environment. * Opportunities for professional development and training. * A chance to make a real impact in the construction and social housing sectors. Ready to Make a Difference? If you are excited about this opportunity and meet the qualifications outlined above, we would love to hear from you! Apply today and be part of a team that is dedicated to delivering excellent service and improving the lives of our community. Send your CV across to (see below) or book a call to discuss the role Note: This job description is not exhaustive. You may be required to carry out additional duties that fall within the remit of this role in accordance with operational requirements. Join us in our mission to create safe and comfortable living environments for all! Apply now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Bank Mental Health Support Worker - £13.16 - £14.22 per Hour. Hours Part-Time hours, Monday - Friday. Occasional evening & weekends. Service Transitional Support, Oxford. What You ll Be Doing: The Transitional Support?team are looking for an enthusiastic and motivated individual to join their team. The team focuses on providing care, 5 days a week,?for clients in both (staffed projects and houses out in the community) shared houses and flats, creating a comfortable, safe and pleasant environment while helping residents work towards more independent living in the future. The position will require occasional evening and weekend work as required in accordance with the shift rota. As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Our clients really appreciate the passion from our Support Workers too: The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years. Client in Adult Services. Overall job responsibility : Further detail can be viewed in the Job Description. Some of the core duties include: Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Foster a supportive and empowering environment that promotes residents' independence. Support and monitor clients physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services. Support clients to attend appointments where required. Ensure daily paperwork is completed. Support the Service Manager to achieve monthly service Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe. Work with all residents using a trauma informed approach using the 6 principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration Promote family, friend and carers engagement, ensuring they are involved in their loved one s support and given information about the service. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: GCSE s in English and Maths (or equivalent) A commitment to undertake continual personal development including completing the Care Certificate IT literate with experience using MS Office packages. Good communication skills, written, verbal and listening. Ability to provide non-judgemental, emotional and practical support to residents. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. Demonstrates high levels of personal and professional integrity working to Response s vision, mission and values Ability to follow health and safety procedures. Demonstrate respect for difference and diversity What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Bank Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 28/04/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

Family Support Worker We are looking for a Family Support Worker to join a vibrant and brave grassroots organisation led by Gypsy and Traveller people in West Yorkshire. Our client is an established and award-winning civil society organisation with a national profile, recognised as being innovative, brave and creative. Position: Family Support Worker Location: Cross Green, Leeds Hours: Part-time, 21 hours per week Salary: £27,097 per annum pro rata Contract: Permanent Closing Date: 18th March 2026 The Role This is an exciting opportunity to join a small and committed team in Bradford as a Family Support Worker. You will deliver outreach across Bradford to build relationships and trust providing access to activities, information and support. You will support families holistically, across a wide range of issues, removing barriers to support and supporting families to understand and navigate processes. You will support families to build protective factors and to have their voices heard. Working with Members, you will: Deliver community-based outreach including activities that promote wellbeing to Gypsy Traveller children and families in Bradford in houses, in yards, on local authority sites and on the roadside Support families in accessing provision such as education, welfare rights, health, housing, domestic violence, mental health and emotional wellbeing services Support families to overcome practical, cultural, and language barriers ensuring a flexible and responsive approach Support families who have an early help assessment or plan to understand and navigate the process Work collaboratively with the other Family Support Services and multi-agency partners Apply a Whole Family Approach that addresses the needs of all family members holistically, including parents, carers, and children. Ensure that the voices and needs of children and young people are heard encouraging their voice in service design and delivery Support families to develop problem-solving skills, build protective factors, and reduce long-term dependency on services including timely exit from support About You We are looking for someone with experience of working with children and/or young people who are/have experienced trauma and with experience of and writing reports (for example for monitoring and evaluation purposes). You will also be able to record information in a fact based and timely manner and have experience of working in a support-based role and building long lasting and trusting relationships. About the Organisation Our client is a vibrant and brave grassroots organisation led by Gypsy and Traveller people in West Yorkshire. This is an established and award-winning civil society organisation with a national profile. Recognised as being innovative, brave and creative. The overall aim of the charity is to improve the quality of life for Gypsies and Travellers through addressing inequalities in homes, health, education, and employment, financial and social inclusion. There are a number of community-facing and strategic projects to achieve aims including advocacy, community development and youth work. Other roles you may have experience include Family, Child, Children, Family Support Worker, Child Support Worker, Children Support Worker, Family Support, Child Support, Children Support. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

Job Description: Registered Extra Care Manager Position: Registered Extra Care Manager Department: Extra Care Scheme Location: Carlton Dene Extra Care Scheme, Westminster, NW6 Reporting to: Chief Operations Officer (COO) Salary: £40,000 / year Contract: Full-Time 40 Hours On-Call Responsibility 28days a/l Development: Funded Health and Social Care Level 5 or 7 Pension: Employer contribution 5% Bonus: Inspection bonus 10% for Outstanding rating Lead a Flagship 24/7 Extra Care Service Chosen Care Group is an award-winning, CQC-rated 'Good' provider delivering care across 22 London boroughs. We are committed to safe, effective, and well-led services that promote independence, dignity, and quality of life. We are now seeking a confident and CQC-ready Registered Extra Care Manager to lead our 78-flat, 24/7 staffed Extra Care scheme in Westminster. The Opportunity - As Registered Manager, you will: Hold CQC registration for the scheme Lead and develop a team of 50+ staff Maintain strong governance and inspection readiness Drive quality improvement towards Outstanding Ensure safe, compliant and financially stable service delivery Represent the service with Commissioners and Housing partners This role requires a decisive, organised leader who understands Extra Care and can confidently manage a large, regulated service. What You Will Be Responsible For Governance & Compliance Full CQC compliance and statutory notifications Safeguarding oversight and incident management Monthly audits across medication, care plans and documentation Maintaining inspection-ready evidence Leadership & Workforce Stability Line management of seniors and coordinators Staff supervision, appraisals and performance management Rota oversight and safe staffing levels Embedding a culture of accountability and professionalism Working closely with housing team and supporting the day-to-day operations Care Quality & Resident Outcomes Assessing new clients for suitability and mobilising new service Draft assessments, care plan and reviews Partnership working with GPs, Social Workers and health teams Responding effectively to complex care needs Stakeholder Management Contract review meetings with Local Authorities Building strong relationships with residents and families Professional representation of the organisation at all times About You Current or previous Registered Manager within Extra Care Strong working knowledge of CQC standards and inspection frameworks Experience managing teams of 30+ staff Level 5 in Health & Social Care (or working towards) Calm, organised and governance-focused Able to manage safeguarding and complex incidents confidently Good IT skills and experience at Care Software Ready to Lead? If you are an experienced Registered Manager looking to lead a large Extra Care scheme with full accountability and senior leadership support, we would welcome a confidential discussion. All roles subject to enhanced DBS and satisfactory references.

Housing Support Worker / Case Worker A rewarding opportunity for an experienced Housing Support Worker / Case Worker to provide structured, person-centred support within a homeless hostel, supporting residents with complex needs through effective support planning, risk management and resettlement pathways. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Hostel Support Worker, Key Worker, Residential Support Worker This role is known internally as a Case Management Worker SALARY: £26,740 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday, worked on a rota basis between 7.30am-3.30pm and 1.00pm-9.00pm, with occasional evening cover JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Case Worker to join a frontline homeless hostel service, supporting vulnerable adults with complex needs to move towards independent living. As a Housing Support Worker / Case Worker you will work exclusively within a hostel environment, delivering structured case management, support planning and risk assessments for residents who may be affected by homelessness, mental health needs, substance misuse and offending histories. The Housing Support Worker / Case Worker role involves holding a caseload, conducting regular key working sessions, coordinating with external agencies and ensuring safeguarding and resident safety remain central to all practice. This is an ideal opportunity for a Housing Support Worker / Case Worker with strong hostel-based experience who is confident working in a fast-paced, people-focused environment. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Case Worker include: Resident Induction and Engagement: Carrying out resident welcomes, inductions and ongoing engagement within the hostel Support Planning and Case Management: Developing, reviewing and maintaining person-centred support plans in partnership with residents Risk Assessment and Safeguarding: Completing, reviewing and updating risk assessments in line with organisational procedures Key Working Sessions: Holding regular, planned case management sessions using a flexible and strengths-based approach Multi-Agency Working: Liaising with external agencies including health services, probation, housing and social care Resident Progression: Supporting residents to access benefits, activities, services and move-on accommodation Record Keeping and Administration: Maintaining accurate, timely records including support plans, risk assessments and case notes Health And Safety Compliance: Conducting building and room checks and reporting health and safety concerns appropriately Resident Participation: Encouraging resident involvement in activities and service development Professional Practice: Upholding safeguarding, confidentiality, professional boundaries and equality standards at all times CANDIDATE REQUIREMENTS ESSENTIAL Proven experience of working full-time within a homeless hostel or similar supported housing environment Demonstrable experience of working with homeless individuals with complex needs, including mental health, substance misuse and offending-related issues Strong experience of support planning, risk assessments and ongoing case management within a hostel setting Experience of holding and managing a caseload, delivering consistent and structured support A confident understanding of safeguarding, risk management and professional boundaries when working with vulnerable adults Excellent communication, interpersonal and engagement skills The ability to maintain accurate records and complete clear written reports A flexible, resilient and person-centred approach to support work DESIRABLE A relevant qualification in Housing, Health and Social Care or a related field Experience of multi-agency working within homelessness or supported housing services Knowledge of outcomes-based assessment tools and harm reduction approaches This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14387 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online

Social Worker Want to know what it's really like to relocate and join our social work team? In this video, one of our social workers talks about his relocation journey and what makes working here so rewarding, you can find the video here - Interview - Social Worker Recruitment on Vimeo The Service and Team : We are seeking committed, compassionate Social Workers to join our dynamic, high performing service, supporting young people in and leaving care through relationship based pathway planning. We work closely with Carefree, a young person led, award winning local charity, alongside a wide network of partner agencies to provide holistic, joined up support that transforms lives. You'll work within a multi disciplinary team of Social Workers, Personal Advisors, youth workers, housing specialists, and mental health professionals-all dedicated to helping young people thrive. Our service was recognised as Outstanding by Ofsted in 2024, who noted: 'C are leavers receive an impressive level of support in Cornwall and the local authority's partnership with a specialist commissioned service to young people is exemplary' . You can access Cornwall's Ofsted inspection report here Cornwall Council - Open - Find an Inspection Report - Ofsted The Role In this rewarding role, you will place young people at the heart of your practice. You'll build trusted relationships that empower 16-18 year olds to make positive decisions about their education, employment, housing, health, and wellbeing. You will support young people who are in care, leaving care, and those seeking asylum, helping them feel secure and ready for independence. Through collaborative pathway planning, you'll work alongside young people, carers, families, and key partners in housing, health, education, and the community to ensure each young person has the right support to prepare for adulthood. Building strong, trusting relationships is central to the role-enabling young people to achieve their goals and move forward with confidence. This role comes with a £4,000 welcome bonus alongside a generous relocation package of up to £8,000 to help support your move to Cornwall (for eligible candidates). This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check. What you'll need to succeed: We'd love to hear from you if you: Hold a Social Work qualification (DipSW, BA Social Work, or equivalent) and are Social Work England registered. Have experience or an understanding of working with children in care and/or care leavers. Are able to build strong and supportive relationships with young people and understand the challenges they face. Can work independently and manage a busy caseload. Have strong assessment and risk management skills. Are I.T. literate and hold a full driving licence. Experience or an understanding of working with Unaccompanied Asylum-Seeking Children is desirable. Why Join Us? Be part of an Outstanding service that truly changes lives. Work in a supportive, collaborative team with access to specialist expertise, including psychologist, housing, youth justice and SCSA Enjoy a role that's varied, rewarding, and impactful. Benefit from ongoing training and development and progression opportunities. What you'll get in return: We actively encourage and enable our practitioners to progress and reward them for their commitment and expertise. If you are committed to continuing professional development, can demonstrate learning in your practice and in improved outcomes for the children you help and protect, we will provide you with the career options and remuneration that match your expertise. We support our social workers to stay in front line practice as advanced practitioners or move to front line management, both of which attract the same pay. As part of our commitment to outstanding practice, we have put in place a comprehensive core curriculum and career and qualification pathway for our social workers to develop their knowledge and skills to deliver the most effective social work intervention with children and families. Cornwall is one of the best places in the country to live, work and bring up a family. It's location and landscape offer unique opportunities for a healthier, happier way of life. We are committed to supporting the wellbeing of our staff and we recognise that resilient Social Workers need a good work/life balance as well as supportive leadership and support in the workplace. In recognition of the vital contribution you make, we offer an attractive package of benefits including: A competitive starting salary and the opportunity to increase your pay further as you progress Welcome bonus of £4000 for qualified Social Workers who are new to social work in Cornwall and have completed their ASYE £3000 Annual Market Supplement for Advanced Practitioners A generous relocation package An excellent core curriculum to support your ongoing development and a outstanding career and qualification pathway, recognised by Ofsted as a foundation of Cornwall's good practice, which will support your progression. Supportive management and leadership with regular, high-quality case and reflective supervision Access to a Cornwall Council lease car and pool car scheme 26 days paid annual leave per year (rising with length of service), plus bank holidays Flexible working opportunities, including part-time hours, compressed hours and homeworking Payment of your Social Work England registration fees.

Belmont Recruitment are currently looking to speak with Female Domestic Abuse Refuge Project Workers for a permanent position in the Winchester area of Hampshire, for a full time position. This post is open to female applicants only under Schedule 9, Part 1 of the Equality Act 2010 (genuine occupational requirement). Salary; £25,750-£26,383 Location; Winchester About the Role We are recruiting for a Female Domestic Abuse Refuge Project Worker to join a specialist domestic abuse service based in Winchester. This is a rewarding and varied role providing high-quality support to women and their children residing in refuge accommodation after fleeing domestic abuse. You will work within a trauma-informed environment, delivering practical, emotional and advocacy support to empower survivors to rebuild their lives safely and independently. The role includes both refuge-based support and resettlement work, helping women transition into safe, long-term accommodation. Key Responsibilities Supporting Women and Families Provide one-to-one support, advocacy and safety planning to women living in refuge Support women to understand their options around housing, legal remedies, benefits, health and finance Deliver parenting and family support, promoting healthy mother/child relationships Facilitate group work, drop-ins and structured support programmes Support children and young people to access and maintain education Assist with court, Jobcentre and local authority appointments (including occasional police-escorted property visits) Develop and review individual support and safety plans Provide resettlement support to enable women to move on safely from refuge Refuge Management & Operations Contribute to the smooth day-to-day running of the refuge Ensure health & safety standards are maintained within the building Support residents to maintain communal areas and prepare rooms for new arrivals Assist with housing benefit applications, licence agreements and rent collection Maintain accurate and confidential case records Multi-Agency & Partnership Working Work closely with social care, housing, police, health, education and voluntary agencies Participate in MARAC and other multi-agency forums where required Advocate on behalf of clients to ensure coordinated safety planning Promote awareness of domestic abuse and available support within the About You We are looking for a compassionate, resilient and proactive individual who is passionate about supporting survivors of domestic abuse. Essential: Experience supporting vulnerable individuals under stress Experience advocating on behalf of vulnerable people Experience facilitating group work and structured support sessions Strong understanding of safeguarding and child protection Knowledge of housing, legal and benefits systems affecting survivors Ability to manage a caseload independently Excellent communication and crisis management skills Strong organisational and record-keeping abilities Commitment to anti-oppressive practice and equality Clean driving licence and access to a vehicle (with business insurance) Desirable: Experience developing services for survivors of domestic abuse Further education qualification or relevant professional training Knowledge of local domestic abuse support pathways This role requires a strong commitment to confidentiality, safeguarding and professional boundaries. The post is subject to an enhanced DBS check. If you are passionate about empowering women and supporting families to live free from abuse, we encourage you to apply.

Job Title: Refuge Worker Location: Hillingson. This is an on-site role, located within the London Borough of Hillingdon, there may be requirement to occasionally work in the London Borough of Hounslow Salary: £28,857.12 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement Contract type: Full Time, Permanent Hours: 37.5 hours per week This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. The post holder will provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge s philosophical principles. For further infomation regarding the role, please view our downloadable job pack. As part of this role, you will be required to participate in an out-of-hours on call rota Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 31 March 2026 Interview Date: 14 and 15 April 2026

Client Local Authority in Newham Job Title Leasehold Engagement Officer Pay Rate 21.41 an hour PAYE/ 27.91 an hour UMBRELLA. ( 44,127 p.a.) Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To deliver front-line engagement with leaseholders as part of the Council's Flat Entrance Door (FED) Programme of Replacement, ensuring effective communication, administration of the Section 20 consultation process, management of the self-replacement opt-out scheme, and support for the enforcement protocol. The post holder will manage a caseload of approximately 2,400 leasehold properties, providing a responsive and professional service to leaseholders while maintaining accurate records and meeting programme deadlines. Key Responsibilities Leaseholder Contact and Engagement Make proactive outbound contact with leaseholders (written correspondence and telephone) to explain the FED Programme and their options Respond to inbound enquiries from leaseholders regarding the programme, costs, payment plans, and timescales Explain complex information in clear, accessible language, adapting communication style to individual needs Handle difficult conversations professionally, including discussions about costs, enforcement, and complaints Maintain a customer-focused approach at all times, treating all leaseholders with dignity and respect Section 20 Consultation Administration Prepare and issue Section 20 Notices of Intention (first notice) to leaseholders within required timescales Process and log leaseholder observations and contractor nominations received during consultation periods Prepare and issue Section 20 Notices of Estimates (second notice) following tender completion Issue notifications of contract award and manage any post-tender queries Maintain accurate records of all consultation correspondence and proof of service Self-Replacement Opt-Out Processing Receive and process self-replacement opt-out applications from leaseholders Issue approved door specification packs and explain compliance requirements Track opt-out leaseholders against compliance deadlines Arrange and conduct site visits to inspect self-replaced doors for specification compliance Issue compliance certificates for doors meeting the required standard Escalate non-compliant self-replacements to enforcement protocol Case Management and Record-Keeping Maintain accurate and up-to-date case records on the housing management system for all properties in caseload Record all contacts, correspondence, decisions, and actions with clear audit trails Essential Criteria Experience of working in housing management, leasehold services, customer services, or a related field Excellent communication skills with the ability to explain complex information clearly to diverse audiences Strong customer service orientation with experience of handling enquiries and complaints professionally Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Want to develop your skills and experience while playing a key role in providing support to people experiencing homelessness in Bristol? Where you ll be working We are looking for 2 Duty Workers to join the expansion of the St Mungo s Bristol Accommodation Service. Ou will be working at Toll House Court in Southville; which is a historic building with 20 supported housing bedspaces for people experiencing homelessness. The service provides accommodation and housing related support to people who may have complex needs, including multiple challenges such as physical and mental health issues, substance use and a history of trauma. We are dedicated to providing a safe, high quality and inclusive service to people while they are living in the hostel, and a positive move-on into independent housing. You will join a dynamic team of managers, day shift and night shift workers, taking part in the renewal of the service, helping us to provide a psychologically-informed environment and a supportive and secure place where our residents can make meaningful life changes. What you ll be doing as a Duty Worker In the rewarding role of Duty Worker, you ll gain valuable experience working alongside a dedicated team to deliver a safe, inclusive, and high-quality service. You ll be the first point of contact at reception, helping create a welcoming and supportive environment. Your responsibilities will include: Supporting the day-to-day running of the project. Managing reception duties, including phones, access, and basic client support. Maintaining communal and office spaces. Coordinating health & safety checks and admin tasks. Providing person-centred support to residents. Working hours You will work full time on-site on a 7 day rolling rota, including early shifts from 7:30am, late shifts until around 10pm, bank holidays, and two extended weekend shifts in every six. Some roles also offer a 20% pay premium for hours worked between 8pm 8am Monday to Friday, and for all weekend hours. About You This is a brilliant opportunity if you're looking to grow your career in the sector, many of our current managers began as Duty Workers, so why not take that first step? We d love to hear from you if you bring: Great communication skills and some experience providing a service to others - whether in retail, hospitality, care, or community work you ll be able to engage with people in a busy environment. Empathy and understanding of the challenges faced by people experiencing homelessness. A genuine interest in supporting vulnerable women to make positive changes in their lives. Solid organisational skills, with basic IT and admin capability. A proactive attitude and a willingness to learn and grow. We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a recovery focused approach. How to apply To view the job description and guidance on completing your application form, please click on the document tab on the advert page on our website. To find out more and apply please go to the St Mungo s careers page on our website. Closing date: 10 am on 7 April 2026 Interview and assessments on: 28-30 April 2026 St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. What we offer Excellent Development and Growth Opportunities A Diverse and Inclusive Workplace Great Pay and Other Benefits

About You: Those who know you describe you as kind, understanding, and open-minded. You listen without judgement and treat everyone with dignity and respect. In the workplace, you are recognised as reliable, approachable, and professional. You communicate clearly, remain calm under pressure, and are confident managing competing priorities. You have a natural ability to encourage, empower, and motivate others to make positive changes, even in challenging circumstances. You are reflective and emotionally intelligent, with a strong desire to support individuals to achieve greater independence and wellbeing. Making a meaningful difference isn t just important to you it s what drives you. You may already have an understanding of the complex challenges faced by people who are vulnerable or at risk of exclusion. This experience could come from previous employment, volunteering, training, or your own lived experience, and you are keen to use this knowledge to support others. If this sounds like you, we would love to hear from you and welcome you to join our dedicated and supportive team. Main Purpose Of The Job: We are seeking a dedicated and compassionate individual to join our team in a dual-role capacity, supporting two vital services run in partnership with Homeless Oxfordshire and Connection Support. The role covers both our Step Down provision designed for individuals discharged from hospital under the Discharge to Assess model and our service at Mawle Court, which provides temporary accommodation and support for people with complex needs, including those preparing for more independent living or in need of emergency provision. Working as part of a small, dynamic, and enthusiastic team, you will be responsible for delivering a safe and supportive environment across both services. You will lead on the case management of clients with complex needs, working collaboratively with partner agencies to develop and implement holistic, individualised support and move-on plans. This is a rewarding opportunity for someone passionate about making a tangible difference in the lives of vulnerable individuals, helping them on their journey towards stability and independence. Main Areas of Responsibility: To proactively and dynamically assess, monitor, manage and respond to risk for individuals and in the service. To assess risk and suitability of referrals to the service and book new clients in. Ensure the effective delivery of high-quality care, support and housing management according to Homeless Oxfordshire policies and procedures. To work collaboratively with partner agencies to ensure the creation and delivery of holistic wrap around support and risk management plans for clients with complex needs as well as to ensure clients have access to appropriate healthcare as needed. To work collaboratively with clients to identify and work towards suitable move on. To work with other agencies to provide client centred support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks. To work alongside the Client Engagement Co-Ordinator to ensure clients have access to opportunities to be empowered, build their confidence and develop independent living skills; to facilitate groups and activities as part of this. To make and maintain Housing Benefit claims. Ensure that IT systems are updated as required clear, concise and up to date record keeping is maintained and ensure information is shared with the team and external agencies as required. To represent Homeless Oxfordshire at interagency meetings, as required. Manage challenging situations and report any safeguarding concerns without delay in line with procedures and to ensure the safety of yourself and others. Maintain positive relationships with all stakeholders. Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best. To be a supportive and effective part of the team, including contributing to the induction of new colleagues and work of the broader team. To ensure that Homeless Oxfordshire s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post. Comply with Homeless Oxfordshire s policies and procedures. To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire. About Us: We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us! What s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate . We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

We're looking for an External Affairs Manager to help strengthen our reputation, deepen our stakeholder relationships, and ensure our voice shapes the national conversation on housing and social impact. If you're politically astute, energised by stakeholder engagement, and passionate about making a meaningful difference, this is your opportunity to be right at the heart of a major organisational transformation. This is a role with real influence and visibility-your work will directly support the mission to become a truly resident-focused organisation. What you'll be doing Lead public affairs and stakeholder engagement programme, ensuring that MPs, Councillors, London Assembly Members and other key influencers are informed, engaged and inspired by our work. Build trusted relationships with political stakeholders, acting as a credible, proactive and responsive partner. Monitor the political environment and provide expert political insight, risk assessment and strategic briefings to senior leaders. Shape policy positions that clearly articulate priorities and social purpose. Work closely with colleagues across our Corporate Affairs and operational teams to ensure we respond to casework effectively and show up brilliantly for all stakeholders. Support media and incident responses when needed and contribute to the out-of-hours rota. Represent the organisation within key sector networks, ensuring we remain an active and collaborative voice. The successful candidate will be able to demonstrate the below: Experienced in public affairs, government relations or political engagement, ideally in a complex or regulated environment. Politically aware, with a strong understanding of the UK political landscape. A clear, confident communicator able to brief, influence and advise senior leaders. Experienced in stakeholder engagement for a range of stakeholders at various levels Skilled in managing casework, preparing political briefings and translating developments into actionable business insights. Highly organised, collaborative and motivated by social purpose. A strategic thinker with excellent judgment and the ability to anticipate reputational risks. Digitally savvy, adaptable and comfortable working in a fast-moving environment with media and political scrutiny. Experienced in Media Relations, Crisis Communications, Resident Communications and Public Consultations, Town Halls. If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience as they are looking to hold interviews ASAP. Do get in touch if you would like more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job title: RWP Employment Keyworker Reports to: Client Services Manager Location: Manchester hybrid working, with a minimum of 2 days a week in the office. Salary: £28,000 - £31,000 Hours: 37.5 hours Contract: 2-year fixed term contract Background Breaking barriers is delivering a Greater Manchester Combined Authority (GMCA) funded programme to provide employment support to participants in the Refugee Welcome Programme (RWP) across Greater Manchester. Overall purpose The main purpose of this role is to support asylum seeking and refugee clients as part of a new statutory contract. You will work closely with the Client Services Manager to support clients to progress into relevant opportunities and signpost to appropriate services. In summary this role will be responsible for: Managing a caseload of clients referred through the programme, supporting RWP clients into employment across GMCA boroughs. Supporting the Client Services Manager with data collection and reporting, within Breaking Barriers and across all delivery partners Conducting outreach to referral partners venues, providing introduction and information about the programme to engage potential participants. Managing monthly network meeting for referral partners, taking the lead on providing updates and discussing any emerging issues with referral partners. Delivery of in-person group sessions with partner organisations at community locations e.g. hotels You ll be a confident communicator, comfortable working with a range of partners and maintaining positive working relationships. Most importantly, you ll share our commitment to working with marginalised communities and have a genuine passion for improving opportunities for refugees and asylum seekers. The successful candidate will be experienced in supporting individuals to progress along their employment journey and understand the need to refer for holistic support. We re looking for someone who has experience working with people with multiple barriers to employment and building relationships with partners to try to address these. You should understand how to adapt your approach in 1-1 and group situations and be creative in developing and delivering group sessions. Key responsibilities We are a fast-paced charity that prides itself on its flexibility and responsiveness so your responsibilities may change, develop and grow according to the needs and development of our services. RWP Referral Partner coordination: Establish and maintain relationships with RWP referral partners to ensure the project is delivered in a collaborative and client-centred way. Establish and coordinate a monthly employment network meeting with referral partners Share updates on participant progression, emerging trends and anonymised case studies demonstrating impact Conduct outreach to various referral partner locations, introducing the service and engaging potential participants. Identify operational challenges and strengthen referral pathways Support the Client Services Manager to ensure good practice and quality in delivery. Support with project coordination to ensure outcomes. This includes but is not limited to recording and sharing minutes in partner meetings and incorporating data/learning for funder reports. Client support Provide personalised employment support to a caseload of participants from the RWP programme across GMCA, helping them understand the UK labour market, define career goals, and develop employability skills. Support clients with all aspects of employment support in-person, in community centres, libraries, and RWP partner offices. Connect clients to training, qualifications and sector pathways Manage a caseload of clients with varying needs, adjusting frequency and intensity of support based on individual requirements. Design and deliver group-based employability support in-person and remotely Liaise with volunteers to source additional expertise and mentoring opportunities for clients. Maintain relationships with referral partners from across Greater Manchester to manage client support and support agencies to signpost clients to additional services, including welfare, housing, and mental health support. Monitoring and Reporting Maintain accurate and up-to-date records of client interactions, progress, and outcomes in the CRM system. Implement and adhere to monitoring and evaluation processes to track client outcomes and inform service improvements. Support data collection across all areas, ensuring accuracy for reports. Contribute to monthly and quarterly reporting, working with the Client Services Manager to highlight areas of challenge and also good practice. Contribute and support management by sharing client case studies and stories for reports Safeguarding Identify and escalate safeguarding concerns, making appropriate referrals and ensuring clients receive the support they need. Act as a first point of contact for safeguarding concerns during place-based employability sessions with RWP partners. Record and inform management as and when required. Person specification Essential: Experience providing employability support, careers advice, or guidance to individuals facing barriers to employment. Confidence in facilitating network meetings and building partnerships Experience supporting clients facing multiple and complex barriers (e.g., language, trauma, housing, mental health. Understanding of the refugee and asylum seeker experience and the systemic barriers they face. Experience of partnership working in the community or voluntary sector. Ability to work collaboratively and proactively with partners Excellent interpersonal and communication skills, including the ability to work effectively with clients, colleagues, and partners from diverse backgrounds Ability to adapt communication and support style to different needs in both group and 1-1 settings, including low levels of English and varying digital literacy. Strong group facilitation and presentation skills, with creativity in designing engaging group-based activities (e.g. employability, ESOL-linked, orientation workshops). Knowledge of Greater Manchester employment, education and training landscape. Flexibility and willingness to work across multiple community locations in Greater Manchester. Experience using a CRM system to maintain client records demonstrating an understanding of data collection and reporting Strong administrative and organisational skills Ability to manage and prioritise a varied workload, including delivering sessions and providing one-to-one support Knowledge of safeguarding principles and experience handling safeguarding concerns appropriately. Understanding of Lived Experience of seeking sanctuary or forced migration to the UK. Desirable: Experience supporting data collection and monitoring for projects or services Additional Information: This role will require travel for client support and external stakeholder meetings or events. Some evening or weekend work may be required to support clients (TOIL provided) Breaking Barriers is committed to promoting diversity and inclusion regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion, or belief. We aim for our workforce to be truly representative of all sections of society and our clients. We celebrate diversity within our workforce and are committed to creating a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. We received an accreditation for the Empowered Foundations training with a focus on reproductive health in the workplace. As part of the training, our managers accessed learning on pregnancy loss, fertility, flexible working and eliminating bias. We also have a Menopause and Menstrual Health in the Workplace Policy, to ensure colleagues experiencing symptoms receive the support they need. As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all disabled applicants who meet the minimum criteria for the role. We are also committed to ongoing workplace adjustments and support for colleagues who need them. Accessibility of our offices Our offices have full disabled access on all floors. WeWork Office (London): At the main entrance you can use the free access lift and then the main passenger lifts to all the floors. There is one disabled toilet per floor. Landmark Office (Birmingham): This building is designed as three specific cores served by a core staircase in each core on each floor within each of these cores is the provision of male, female, unisex and accessible toilet facilities, with accessible passenger lifts to each floor. . click apply for full job details

A values-driven charity is seeking a Supported Housing Manager to lead a specialist supported housing service for women who have experienced homelessness and trauma. Surrey £40,000 £41,000 Full time This role will oversee a 19-bed accommodation service , managing a team that delivers trauma-informed, strengths-based support to help residents rebuild stability and move towards independent living. Key responsibilities include: Managing and supporting a team of frontline support workers Overseeing day-to-day operations of the supported housing service Managing referrals, risk and safeguarding processes Developing partnerships with local authorities, charities and community organisations Supporting residents to access services relating to health, wellbeing, employment and housing Managing budgets, service quality and compliance About you You will have experience managing supported housing or similar services, leading frontline teams and delivering high-quality support for people with complex needs. Strong partnership-building skills and an understanding of trauma-informed practice are important for this role. Due to the nature of the organisation, there is a genuine occupational requirement for the postholder to be a practising Christian , in line with the Equality Act 2010. Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Want to use your communication and listening skills to support people experiencing homelessness in Bristol as a Project Worker? Where you ll be working St Mungo s Bristol Accommodation Services are taking on an exciting expansion, including Toll House Court in Southville. Toll House Court is a historic building, with 20 supported housing bedspaces for people experiencing homelessness. The service provides accommodation and housing related support to people who may have complex needs, including multiple challenges such as physical and mental health issues, substance use and a history of trauma. We are dedicated to providing a safe, high quality and inclusive service to people while they are living in the hostel, and a positive move-on into independent housing. You will join a dynamic team of managers, day shift and night shift workers, taking part in the renewal of the service, helping us to provide a psychologically-informed environment and a supportive and secure place where our residents can make meaningful life changes. What you ll be doing as a Project Worker Oversee a caseload of clients and provide ongoing 1-1 support in an approachable, caring and person-centred way. Provide practical and personal support to clients with complex needs around areas such as housing and health. Have a good understanding of a person centred approach and how to provide the right support to clients to meet individual needs, identifying personal aims and ambitions and making plans to achieve them. Work with the team, external statutory agencies and voluntary organisations to ensure everyone has access to available support. Continue to develop your skills further around working with clients in a holistic way - we will provide training and support to help you gain a deeper understanding of housing and benefits law, and other specialist areas through training, supervision and line management support. Working hours You will work full time on-site on a 7 day rolling rota, including early shifts from 7:30am, late shifts until around 10pm, bank holidays, and two extended weekend shifts in every six. Some roles also offer a 20% pay premium for hours worked between 8pm 8am Monday to Friday, and for all weekend hours. What we're looking for This is a fantastic opportunity to be part of the transition of this expansion. You don't need loads of direct experience. We are looking for inspirational, people who will be committed to our recovery ethos, and has a genuine interest to support people to rebuild their lives. If you can demonstrate the below we d love to hear from you! Experience supporting vulnerable individuals to identify goals and navigate change. Strong interpersonal and listening skills, with a genuine interest in working holistically with a person-centred approach. A flexible, solution-focused mindset and the resilience to thrive in a fast-paced, changing environment. An understanding of the challenges faced by people experiencing homelessness. Ability to challenge disruptive behaviour with empathy and assertiveness, balancing individual needs with service safety. We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a recovery focused approach. How to apply To view the job description and guidance on completing your application form, please click on the document tab on the advert page on our website. To find out more and apply please go to the St Mungo s careers page on our website. Closing date: 10 am on 7 April 2026 Interview and assessments between 21-23 April 2026 St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. What we offer Excellent Development and Growth Opportunities A Diverse and Inclusive Workplace Great Pay and Other Benefits

About You: You are a reliable, compassionate and calm individual who is committed to supporting vulnerable people. You are able to work independently during night shifts while remaining a supportive member of the wider team. You communicate well, build positive relationships with residents and colleagues, and handle challenging situations in a professional and respectful manner. You are organised, attentive to detail and comfortable completing records, handovers and routine checks. Most importantly, you are motivated to create a safe, welcoming environment and to support residents in developing confidence and independent living skills. Main Purpose Of The Job: This role is responsible for delivering a safe and supportive service to all residents living at O Hanlon House during the night. The post holder needs to work alongside the day and night teams to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures. Main Areas Of Responsibility: Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures. To be a supportive and effective part of the team working as part of a rota including nights and weekends. Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community. Maintain a safe, clean and welcoming environment. To support and encourage clients to care for themselves and develop independent living skills. To assess and manage risk for individuals and in the service, making use of emergency services as required. Report any safeguarding concerns without delay in line with the charity s policies and procedures. Comply with the charity s health and safety standards. Manage challenging situations in line with procedures and to ensure the safety of yourself and others. Actively ensure security of the building through regular checks and monitoring of CCTV system. To carry out designated cleaning and laundry duties (and any other housekeeping tasks). To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion. Ensure that IT systems are updated as required and concise record keeping is completed promptly. Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation. To participate in the induction of and support new team members. To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire. To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this position. To ensure that Homeless Oxfordshire s Equal Opportunities Policies are complied promoted in carrying out duties of the post. About Us: We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us! Open To: People wanting to work weekends. This role is a shift and rota'd role that includes weekends, bank holidays, early and late days. What s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate . We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

X3 Customer Executives - Immediate start Castleford, WF10 - Short walk from the train station 5-month contract ASAP start 37 hours per week , Monday-Friday (flexible start/finish times) 14.07 per hour About the Role We're supporting a well-known Housing Association in recruiting x3 Outbound Call Executives to join their friendly and supportive Customer Support Team. In this role, you'll be contacting tenants to confirm details, update their information, and ensure the organisation holds accurate, GDPR-compliant records. You'll also check whether customers still wish to receive services and action updates accordingly. It's a great opportunity for someone confident on the phone, organised, and looking to join a welcoming team environment. What You'll Be Doing Contact tenants by phone or other means to collect information about their household. Collect information regarding their personal circumstances, medical conditions and any adjustments that they may need us to make when delivering services to them Accurately record information using a bespoke IT system Note any queries and escalate and pass over accordingly Cleanse the internal data base What We're Looking For Experience in a customer service, call centre, or customer-facing role Excellent communication and interpersonal skills Strong attention to detail when recording information IT Literate - Outlook, Excel and CRM systems Why Temp with Office Angels? Weekly pay - every Friday Minimum 28 days annual leave A dedicated consultant supporting your journey Early access to permanent opportunities Free eyecare vouchers "Temp of the Month" recognition Mobile-friendly timesheets Retail discounts & perks Access to well-being platforms Free LinkedIn Learning courses (Microsoft Office, languages & more) If this sounds like the right fit for you, apply today with your most up-to-date CV! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Your New Role This is an exciting opportunity to join a values-driven, charitable organisation that supports individuals with complex needs across the UK. As the new Employee Relations Advisor, you'll become part of a collaborative People & Culture function that spans HR Business Partnering, Reward, L&D, OD and HR Services. You'll work remotely with the autonomy to manage your own diary, while providing ER support to services across various locations (occasional travel). Onsite attendance is required for complex hearings, typically a couple of times per month. A full UK driving licence is essential. Responsibilities In this impactful role, you will: Manage a diverse ER caseload including disciplinaries, grievances, bullying & harassment, and sickness/absence. Lead on complex cases up to and including dismissal. Provide early intervention advice and coach managers to resolve issues confidently. Support policy development, including upcoming changes linked to new ER legislation Contribute to change management and wellbeing initiatives Use HRIS (Dayforce) to produce reports and analyse ER trends. Work closely with HRBPs, L&D, OD and the People Services team to ensure consistent, high-quality support. Help reduce the current backlog of ER cases and embed proactive ER practices. You'll be supporting a workforce of around 1,500 employees, working alongside an ER Manager and another ER Advisor, managing an ER caseload, whilst also contributing to wider people initiatives. This role offers the chance to step into more senior-level work overtime. What You Need to Succeed You will bring: 3-5 years' experience in a dedicated HR/ER role, with proven ER casework management experience. Confidence managing complex ER cases, up to dismissal. A balanced, pragmatic approach - able to support managers while making difficult decisions when required Excellent coaching and communication skills. Strong organisational skills and the ability to manage your own caseload. Flexibility to travel when needed. Background in charity, social care, housing, NHS or wider public sector. A full UK driving licence Benefits You'll enjoy a supportive, mission-led culture alongside: Annual pay review (5% awarded last year) Employee pension scheme Annual leave entitlement SimplyHealth cash plan (optical, dental, etc.) Flexi-time Enhanced parental and maternity leave Remote working with autonomy over your diary Plus, others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Branch Sales Manager Contract: Permanent, Fulltime Salary: Dependent on Experience Location: Croydon, Onsite A Branch Manager oversees the daily operations, sales performance, staff management, and overall profitability of your specific branch, ensuring alignment with company goals and customer satisfaction. Responsibilities: Branch Sales Manager Develop and implement sales strategies to achieve branch targets while identifying new business opportunities through market analysis. Lead and support the sales and property management teams, providing coaching, performance monitoring, and regular reviews. Build and maintain strong relationships with councils, stakeholders, and industry partners. Drive property lead generation and council onboarding, ensuring prompt follow-up on opportunities and adherence to SLA requirements. Ensure properties are leased, maintained, compliant with regulations, and meet required quality standards. Assess property proposals and manage risk, including rental pricing and compliance considerations. Handle escalated tenant, owner, or council concerns professionally and efficiently. Oversee budgeting, financial performance, KPI reporting, and commission calculations. Manage branch operations, including team scheduling, holidays, sickness, and overall productivity. Ensure accurate data management across internal systems, CRM platforms, and Apex within required timeframes. Maintain compliance with GDPR and property certification requirements (FRA, EICR, Gas Safety, EPC). Recruit, train, and develop a high-performing team while fostering a positive and motivated workplace culture. Conduct regular team meetings, performance reviews, and manage HR matters where required. Monitor property listings, availability reports, and ensure websites display accurate stock within company guidelines. Manage tenders, customer satisfaction monitoring, office organisation, and internal systems such as Trello and diaries. Health & Safety, First Aid, Fire Safety, Duty of care situations with LA's and the teams (lone worker) security correctly managed and documented Efficiency of on call person and related salary increase confirmations to Operations Manager at the same time as commissions signed off Oversee Serving Notice To Quit (when Councils cancel accommodation) Carrying out Eviction Appointments and instructing bailiffs when necessary Control of non-conformances, incidents, snags, and customer complaints Completing Change Request Log for changes to the business or processes About you: Branch Sales Manager A confident leader with experience managing and motivating sales or property teams. Target-driven with a strong commercial mindset and ability to achieve branch sales goals. Excellent relationship builder with strong communication and negotiation skills. Highly organised with the ability to manage multiple priorities and maintain accurate records. Comfortable handling escalated issues and resolving challenges professionally. Knowledge of property management, housing, or compliance requirements is advantageous. Proficient in CRM systems and property management software. Proactive, resilient, and able to thrive in a fast-paced environment. Why Join?: Sales Consultant Competitive salary Uncapped commission 25 days holiday + BH Supportive, high-energy team culture Clear career growth and development opportunities On-site parking Company pension Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.