3 jobs found

Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Delivering a high-quality, customer-focused housing management service to a defined patch of residents Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches Preparing documentation for legal or enforcement action where required Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved Liaising with income, support, and property teams to provide a coordinated service to residents Providing welfare benefits advice and signposting residents to support services to sustain tenancies Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders What You Will Need Experience in tenancy management, housing management, or income management Knowledge of housing legislation, tenancy management practices, and welfare benefits Experience managing rent arrears and supporting tenancy sustainment Experience investigating anti-social behaviour or tenancy breaches Ability to prepare documentation and support legal or enforcement processes Strong communication and interpersonal skills with the ability to handle challenging situations Customer-focused approach with the ability to work independently and as part of a team Good organisational skills and the ability to manage a varied caseload and competing priorities IT proficiency including Microsoft Office and housing management systems Full driving licence and ability to travel across the borough Desirable: Professional housing qualification (e.g. CIH) or willingness to work towards Experience of court processes, mediation, or negotiation Knowledge of housing maintenance and estate management practices

Income Recovery & Enforcement Officer Permanent Full-Time (35 hours) Salary: 32,881 (London) / 28,886 (Regional) Location: London or Manchester Working Pattern: Hybrid 1-2 days a week after training Make an Impact in Arrears Recovery & Enforcement We're recruiting an experienced Income Recovery & Enforcement Officer to join a busy Income Management Team. In this specialist role, you'll manage a portfolio of accounts already subject to legal action - preparing court documentation, liaising with external legal representatives, and progressing cases through to enforcement and eviction where required. This is a fast-paced, target-driven position where you'll balance firm decision-making with a customer-focused approach, helping residents sustain tenancies wherever possible while protecting essential income. Key Responsibilities Manage cases through the legal arrears process, including court preparation and enforcement action. Prepare witness statements and legal documentation. Act as key contact for external legal advocates. Make confident decisions on enforcement, balancing risk and customer impact. Meet call and case targets within a high-volume environment. Provide advice and signposting to support tenancy sustainment. Work collaboratively with Housing, Finance and Legal teams. About You Experience in housing arrears recovery and legal enforcement through to eviction. Confident decision-maker in a fast-paced environment. Strong customer service and negotiation skills. Knowledge of welfare benefits and tenancy arrears processes. Organised, resilient, and able to manage a busy caseload independently. Benefits Excellent pension (up to 6% double contribution) 28 days annual leave rising to 31 + bank holidays Health Cash Plan Life assurance Paid volunteering leave Employee Assistance Programme Hybrid working If you're ready to take ownership of complex cases and make a real difference, apply today.

About the Role: One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team . This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management. Key Responsibilities: Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage. Preparing and responding to legal documents such as Statements of Truth (SOT) , N244 applications , and liaising with the Traffic Enforcement Centre (TEC) and County Courts . Managing communications with Enforcement Agents , and addressing issues related to Breathing Space and Debt Relief Orders (DRO) . Monitoring and reconciling parking income and agent performance. Handling Stage 1 complaints and case correspondence efficiently and professionally. Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75) . Requirements: Prior experience in a local authority or parking enforcement setting. Strong understanding of parking legislation and legal recovery processes. Experience working with PCNs, TEC procedures, and court documentation. Excellent written and verbal communication skills. Ability to handle sensitive and complex cases with discretion and accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.