. Paraplanner - 38,000 to 50,000 (DOE) Hybrid Working - 1 Day in Office or Fully Remote for the Right Candidate Due to continued business growth, we are seeking an experienced and technically skilled Paraplanner to join our expanding team. This is an excellent opportunity to step into a role where your expertise is truly valued and where you will play a key part in delivering high-quality, holistic financial planning support. We are a dynamic and client-focused UK financial advisory firm, operating nationally, with increasing market presence and involvement in M&A activity. As part of this evolution, we are looking for a Paraplanner who can support our Financial Planners, deliver comprehensive research, and produce compliant and insightful suitability reports. This role offers hybrid working with one office day per week , but we are also open to fully remote arrangements for the right candidate. Key Responsibilities Suitability Reporting Prepare detailed, accurate, and fully compliant suitability reports and recommendation letters Review fact-finds, risk profiles, and client objectives to ensure accuracy and audit readiness Annual Review Support Assist with annual client reviews, valuations, objective updates and the creation of Annual Suitability Assessments Maintain ongoing suitability in line with FCA requirements Technical Research Conduct in-depth research across investments, pensions, tax wrappers, protection products, and estate planning Analyse fund data, product options and technical solutions Client & Adviser Support Provide support to advisers before and after client meetings Communicate with providers to obtain policy information, illustrations, and documentation Compliance & Record Management Conduct AML checks, identity verification, and maintain regulatory documentation Ensure all client files and CRM data remain accurate and complete Collaboration & Continuous Improvement Work closely with advisers, administrators, compliance teams and investment specialists Contribute to developing paraplanning processes, templates and best practices as the business evolves Skills & Experience Essential Minimum 2 years' Paraplanning experience in a UK financial planning/advisory firm Level 4 Diploma (DipPFS or equivalent) Strong knowledge of pensions (DC & DB), investments, ISAs, bonds, trusts and protection products Excellent report-writing, analytical and technical research skills Understanding of FCA regulations, including ongoing suitability and annual assessments Experience conducting AML and due diligence checks Proficient with financial planning software (e.g., Intelligent Office, Fintegrate, FE Analytics, Voyant) Highly organised, self-motivated and comfortable working independently Desirable Experience within firms undergoing M&A activity Exposure to DFM models, cashflow modelling and tax optimisation strategies Experience with HNW clients or complex financial planning cases What We Offer 38,000- 50,000 depending on experience Hybrid working with only one office day per week Fully remote considered for high-calibre candidates Opportunity to join a business experiencing exciting, ongoing growth Supportive, collaborative culture with career development potential An array of benefits
Mar 13, 2026
Full time
. Paraplanner - 38,000 to 50,000 (DOE) Hybrid Working - 1 Day in Office or Fully Remote for the Right Candidate Due to continued business growth, we are seeking an experienced and technically skilled Paraplanner to join our expanding team. This is an excellent opportunity to step into a role where your expertise is truly valued and where you will play a key part in delivering high-quality, holistic financial planning support. We are a dynamic and client-focused UK financial advisory firm, operating nationally, with increasing market presence and involvement in M&A activity. As part of this evolution, we are looking for a Paraplanner who can support our Financial Planners, deliver comprehensive research, and produce compliant and insightful suitability reports. This role offers hybrid working with one office day per week , but we are also open to fully remote arrangements for the right candidate. Key Responsibilities Suitability Reporting Prepare detailed, accurate, and fully compliant suitability reports and recommendation letters Review fact-finds, risk profiles, and client objectives to ensure accuracy and audit readiness Annual Review Support Assist with annual client reviews, valuations, objective updates and the creation of Annual Suitability Assessments Maintain ongoing suitability in line with FCA requirements Technical Research Conduct in-depth research across investments, pensions, tax wrappers, protection products, and estate planning Analyse fund data, product options and technical solutions Client & Adviser Support Provide support to advisers before and after client meetings Communicate with providers to obtain policy information, illustrations, and documentation Compliance & Record Management Conduct AML checks, identity verification, and maintain regulatory documentation Ensure all client files and CRM data remain accurate and complete Collaboration & Continuous Improvement Work closely with advisers, administrators, compliance teams and investment specialists Contribute to developing paraplanning processes, templates and best practices as the business evolves Skills & Experience Essential Minimum 2 years' Paraplanning experience in a UK financial planning/advisory firm Level 4 Diploma (DipPFS or equivalent) Strong knowledge of pensions (DC & DB), investments, ISAs, bonds, trusts and protection products Excellent report-writing, analytical and technical research skills Understanding of FCA regulations, including ongoing suitability and annual assessments Experience conducting AML and due diligence checks Proficient with financial planning software (e.g., Intelligent Office, Fintegrate, FE Analytics, Voyant) Highly organised, self-motivated and comfortable working independently Desirable Experience within firms undergoing M&A activity Exposure to DFM models, cashflow modelling and tax optimisation strategies Experience with HNW clients or complex financial planning cases What We Offer 38,000- 50,000 depending on experience Hybrid working with only one office day per week Fully remote considered for high-calibre candidates Opportunity to join a business experiencing exciting, ongoing growth Supportive, collaborative culture with career development potential An array of benefits
Chief Product & Technology Officer Salary: Competitive Location: Hybrid with 2 to 3 days in the London Office and Onsite with partners Contract: Permanent As the rail industry's independent safety, standards and research body the Rail Safety and Standards Board (RSSB) plays a unique role in shaping the future of Great Britain's railway. We sit at the heart of a complex national system, bringing together operators, infrastructure owners, suppliers and government using evidence, insight, digital products and standards to help the industry operate more safely, efficiently and sustainably. With a new Business Plan launching this April and the rail industry experiencing reform and rapid change in technology and data we are poised for our next exciting phase of evolution. We are now seeking a Chief Product & Technology Officer (CPTO) to join the Executive Committee and lead this next chapter shaping how RSSB uses data, technology and product innovation to deliver greater impact, deeper collaboration and lasting value for our members and across the whole rail ecosystem. About the role This is a rare and exciting role for a leader who can combine strategic vision, product thinking, technical depth and the ability to unite a complex ecosystem around shared benefit. The CPTO is a strategic leadership role at the heart of RSSB's mission. Reporting directly to the CEO and serving as a full member of the Executive Committee, you will shape how RSSB uses its data, insight and technology capabilities to deliver high value, widely adopted digital products and services for the rail industry. As CPTO, you will lead the evolution of RSSB's entire product and technology portfolio. You will set a clear strategy that integrates product development, data platforms and digital services into a coherent offer that provides practical, evidence based value across the network. You will ensure that our products are user centred, interoperable and underpinned by modern engineering practices and robust governance. Collaboration and influence are critical. You will co design solutions with members, navigate differing priorities, and build consensus around shared outcomes. You will guide product adoption and real world use, helping members integrate solutions into their operations to support better decision making, improved safety and enhanced performance. Internally, you will oversee RSSB's digital and technology operations, ensuring that platforms are secure, resilient and well governed, and that the organisation makes responsible use of emerging technologies, including AI, in the context of a safety critical sector. You will lead a multidisciplinary team of around 50 colleagues across digital and technology disciplines, fostering a modern, high performing and inclusive culture. As an Executive Committee member, you will also contribute to the broader corporate leadership of RSSB, shaping organisational strategy, culture and long term direction. What you will bring/Essential Criteria Successful candidates will be able to demonstrate: Strategic Vision and Outcomes : Proven experience of setting a clear digital or technology vision and translate it into measurable outcomes in complex, multi-stakeholder environments. Product, Platform and Integration : Experience leading the development of digital products or platforms, including co-design with users, integration across systems, and driving adoption at scale. Technology Operations and Assurance : Sufficient depth of technology leadership to take accountability for resilient, secure and well-governed digital operations, including cyber security, architecture and service continuity. Data-Informed Innovation : Strong understanding of how data, analytics and emerging technologies (including AI) can be used to improve insight, decision-making and risk management, working effectively with specialist teams. Commercial Judgement and Value : Demonstrated ability to balance innovation with affordability, manage budgets and ensure digital investment delivers clear, measurable value for members or users. Influence, Collaboration & Sector Engagement : Credibility and skill in engaging senior leaders, aligning diverse interests and delivering shared outcomes across complex organisational or sector ecosystems. RSSB is open to considering flexible working arrangements. As part of the disability confident scheme, RSSB guarantees to interview all disabled applicants who meet the minimum criteria. This campaign is being supported by our advising consultants, GatenbySanderson. To arrange an informal confidential discussion please contact: For further details and to apply, please click on Apply: Closing Date: Midday, 27th March 2026
Mar 10, 2026
Full time
Chief Product & Technology Officer Salary: Competitive Location: Hybrid with 2 to 3 days in the London Office and Onsite with partners Contract: Permanent As the rail industry's independent safety, standards and research body the Rail Safety and Standards Board (RSSB) plays a unique role in shaping the future of Great Britain's railway. We sit at the heart of a complex national system, bringing together operators, infrastructure owners, suppliers and government using evidence, insight, digital products and standards to help the industry operate more safely, efficiently and sustainably. With a new Business Plan launching this April and the rail industry experiencing reform and rapid change in technology and data we are poised for our next exciting phase of evolution. We are now seeking a Chief Product & Technology Officer (CPTO) to join the Executive Committee and lead this next chapter shaping how RSSB uses data, technology and product innovation to deliver greater impact, deeper collaboration and lasting value for our members and across the whole rail ecosystem. About the role This is a rare and exciting role for a leader who can combine strategic vision, product thinking, technical depth and the ability to unite a complex ecosystem around shared benefit. The CPTO is a strategic leadership role at the heart of RSSB's mission. Reporting directly to the CEO and serving as a full member of the Executive Committee, you will shape how RSSB uses its data, insight and technology capabilities to deliver high value, widely adopted digital products and services for the rail industry. As CPTO, you will lead the evolution of RSSB's entire product and technology portfolio. You will set a clear strategy that integrates product development, data platforms and digital services into a coherent offer that provides practical, evidence based value across the network. You will ensure that our products are user centred, interoperable and underpinned by modern engineering practices and robust governance. Collaboration and influence are critical. You will co design solutions with members, navigate differing priorities, and build consensus around shared outcomes. You will guide product adoption and real world use, helping members integrate solutions into their operations to support better decision making, improved safety and enhanced performance. Internally, you will oversee RSSB's digital and technology operations, ensuring that platforms are secure, resilient and well governed, and that the organisation makes responsible use of emerging technologies, including AI, in the context of a safety critical sector. You will lead a multidisciplinary team of around 50 colleagues across digital and technology disciplines, fostering a modern, high performing and inclusive culture. As an Executive Committee member, you will also contribute to the broader corporate leadership of RSSB, shaping organisational strategy, culture and long term direction. What you will bring/Essential Criteria Successful candidates will be able to demonstrate: Strategic Vision and Outcomes : Proven experience of setting a clear digital or technology vision and translate it into measurable outcomes in complex, multi-stakeholder environments. Product, Platform and Integration : Experience leading the development of digital products or platforms, including co-design with users, integration across systems, and driving adoption at scale. Technology Operations and Assurance : Sufficient depth of technology leadership to take accountability for resilient, secure and well-governed digital operations, including cyber security, architecture and service continuity. Data-Informed Innovation : Strong understanding of how data, analytics and emerging technologies (including AI) can be used to improve insight, decision-making and risk management, working effectively with specialist teams. Commercial Judgement and Value : Demonstrated ability to balance innovation with affordability, manage budgets and ensure digital investment delivers clear, measurable value for members or users. Influence, Collaboration & Sector Engagement : Credibility and skill in engaging senior leaders, aligning diverse interests and delivering shared outcomes across complex organisational or sector ecosystems. RSSB is open to considering flexible working arrangements. As part of the disability confident scheme, RSSB guarantees to interview all disabled applicants who meet the minimum criteria. This campaign is being supported by our advising consultants, GatenbySanderson. To arrange an informal confidential discussion please contact: For further details and to apply, please click on Apply: Closing Date: Midday, 27th March 2026
Salary £40,000 - £50, 000 Based in Bideford, North Devon, our client is looking for a Digital Account Manager to join their digital team to help translate technical campaign results to their clients. Working across PPC, Paid Social, Programmatic, SEO (and all other digital channels) you will support the Digital Director to develop digital marketing strategies to hit clients' business objectives. You'll be working with the internal Account management and digital teams, and with external Client Marketing teams, Client Data teams, Search engines, Social Media platforms, Programmatic platforms and Analytics platforms. Responsibilities Understanding the strengths and weaknesses of each channel to best advise clients where to spend for certain objectives. Develop strategies and oversee the implementation of digital marketing strategies across relevant channels. Talking and listening to clients to then translate their needs into a planned digital strategy. Translating and presenting technical campaign performance to relevant stakeholders. Supporting with new business pitches. Collecting data to analyse how campaigns are performing to get the best possible return from a client's investment using a variety of metrics. Conducting in-depth research into audience targeting based on the clients' objectives e.g. keyword research, behaviour targeting, retargeting etc. Maintaining and showing avid interest in pushing their knowledge of industry best practices, new technologies and new channels. Coordinating with the Account Management team to identify growth strategies. Working collaboratively with the Director of Client Services and MD to interrogate client briefs, by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way. Identifying cross-sell and upsell opportunities across the entire agency portfolio; the digital team has financially remunerated growth targets which this role would contribute towards (& be rewarded for). To succeed you will be Strategic, analytical thinker with strong numerical skills High attention to detail and able to manipulate data using advanced Excel and/or specialist packages Ability to proofread content, spot grammatical errors and match the content to pre-agreed strategies Curious about human behaviour and interaction with technology Must be a people person, comfortable face-to-face and on-your-feet thinker. Always happy to ring clients to spark conversation and continue build relationships. Articulate, verbally and in writing, able to simplify and convey complex data and the insights gathered from it. Up-to-date with technological developments, particularly developments in search, search engines, core social media platforms (Meta/TikTok/SnapChat/YouTube etc) and programmatic platforms. Commercially minded and able to understand the role of digital in a client's business. Self-sufficient in their work; able to plan and prioritise. Well organised, efficient and able to work to tight deadlines. Willing to co-operate with and support other team members. Able to work under pressure and seek support when needed.
Mar 10, 2026
Full time
Salary £40,000 - £50, 000 Based in Bideford, North Devon, our client is looking for a Digital Account Manager to join their digital team to help translate technical campaign results to their clients. Working across PPC, Paid Social, Programmatic, SEO (and all other digital channels) you will support the Digital Director to develop digital marketing strategies to hit clients' business objectives. You'll be working with the internal Account management and digital teams, and with external Client Marketing teams, Client Data teams, Search engines, Social Media platforms, Programmatic platforms and Analytics platforms. Responsibilities Understanding the strengths and weaknesses of each channel to best advise clients where to spend for certain objectives. Develop strategies and oversee the implementation of digital marketing strategies across relevant channels. Talking and listening to clients to then translate their needs into a planned digital strategy. Translating and presenting technical campaign performance to relevant stakeholders. Supporting with new business pitches. Collecting data to analyse how campaigns are performing to get the best possible return from a client's investment using a variety of metrics. Conducting in-depth research into audience targeting based on the clients' objectives e.g. keyword research, behaviour targeting, retargeting etc. Maintaining and showing avid interest in pushing their knowledge of industry best practices, new technologies and new channels. Coordinating with the Account Management team to identify growth strategies. Working collaboratively with the Director of Client Services and MD to interrogate client briefs, by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way. Identifying cross-sell and upsell opportunities across the entire agency portfolio; the digital team has financially remunerated growth targets which this role would contribute towards (& be rewarded for). To succeed you will be Strategic, analytical thinker with strong numerical skills High attention to detail and able to manipulate data using advanced Excel and/or specialist packages Ability to proofread content, spot grammatical errors and match the content to pre-agreed strategies Curious about human behaviour and interaction with technology Must be a people person, comfortable face-to-face and on-your-feet thinker. Always happy to ring clients to spark conversation and continue build relationships. Articulate, verbally and in writing, able to simplify and convey complex data and the insights gathered from it. Up-to-date with technological developments, particularly developments in search, search engines, core social media platforms (Meta/TikTok/SnapChat/YouTube etc) and programmatic platforms. Commercially minded and able to understand the role of digital in a client's business. Self-sufficient in their work; able to plan and prioritise. Well organised, efficient and able to work to tight deadlines. Willing to co-operate with and support other team members. Able to work under pressure and seek support when needed.
Your new company Being one of the most dynamic battery distribution leaders in the industry where cutting-edge technology meets unmatched service. Whether powering a vehicle or an entire off-grid system, they tap into the latest energy storage breakthroughs from the world's top-tier battery brands. Backed by the largest supplier network, they deliver the range, reliability, and technical knowledge you need to stay ahead. Best of all, their sustainable solutions aren't just smart-they're cost-effective and eco-conscious, helping your business save money and the planet. They are a forward-thinking organisation who really care about their employees and offer lots of opportunities. Your new role The Dynamic Pricing Analyst will play a pivotal role in developing and managing pricing strategies across various products and markets. This role involves leveraging data analytics and market trends to adjust prices to maximise profitability and competitiveness.The successful candidate will work closely with the commercial, purchasing and finance teams to create a robust pricing model that optimises revenue across different market conditions. This will include improving the pricing mechanism to update pricing for B2B/B2C customers in our current ERP and developing a more agile and efficient future state as part of the IT business transformation plan.This role involves leading the development, implementation, and maintenance of dynamic pricing strategies driven by data analysis, customer behaviour, purchasing trends, and market competition. This includes ensuring consistency across pricing mechanisms and contributing to IT transformation projects that enhance pricing systems and automation capabilities. The role requires ongoing monitoring of pricing algorithms, scenario planning to assess impacts on revenue and profitability, and reviewing mechanisms to adapt to variables such as commodities, FX, and transport costs. It emphasises data analysis to uncover pricing opportunities, market trends, and demand forecasting, while also preparing regular reports on KPIs and financial outcomes. Responsibilities include managing supplier price benchmarking, linking cost inputs to pricing decisions, and conducting competitor research and market assessments to inform strategy. Collaboration with cross-functional teams such as Commercial, Finance, Purchasing, Marketing, and IT is crucial for aligning pricing initiatives. The role also involves optimising pricing tools for real-time adjustments, running pricing tests, tracking results, identifying process improvements, and ensuring compliance with regulatory and internal policies, while maintaining clear documentation of pricing models and strategies. What you'll need to succeed A background in distribution is required for this role. Bachelor's degree in Economics, Business, Mathematics, Statistics, Finance, or a related field. A Master's degree or certification in pricing are a plus. 2+ years of experience in dynamic pricing, revenue management, or a related analytical role. Proven track record in developing pricing models and using data-driven insights to optimise pricing strategies. Experience in using pricing tools, data analytics platforms, and advanced Excel or similar spreadsheet software. Strong proficiency in data analysis tools and software such as Excel, SQL, R, Python, PowerBI or similar. Experience with pricing software, ERP systems, or revenue management systems (e.g., PROS, Vendavo, Pricefx). The ideal candidate brings a proven ability to develop data-driven pricing models, proficiency in analytical tools like Excel, SQL, Python, PowerBI, and experience with ERP or pricing. Key skills include: Statistical modelling, forecasting, customer segmentation, and pricing strategy optimisation. Strong communication, collaboration, and problem-solving abilities are essential, along with sharp attention to detail and the capability to manage multiple priorities in a fast-paced environment. What you'll get in return A comprehensive benefits package Hybrid working Career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 06, 2025
Full time
Your new company Being one of the most dynamic battery distribution leaders in the industry where cutting-edge technology meets unmatched service. Whether powering a vehicle or an entire off-grid system, they tap into the latest energy storage breakthroughs from the world's top-tier battery brands. Backed by the largest supplier network, they deliver the range, reliability, and technical knowledge you need to stay ahead. Best of all, their sustainable solutions aren't just smart-they're cost-effective and eco-conscious, helping your business save money and the planet. They are a forward-thinking organisation who really care about their employees and offer lots of opportunities. Your new role The Dynamic Pricing Analyst will play a pivotal role in developing and managing pricing strategies across various products and markets. This role involves leveraging data analytics and market trends to adjust prices to maximise profitability and competitiveness.The successful candidate will work closely with the commercial, purchasing and finance teams to create a robust pricing model that optimises revenue across different market conditions. This will include improving the pricing mechanism to update pricing for B2B/B2C customers in our current ERP and developing a more agile and efficient future state as part of the IT business transformation plan.This role involves leading the development, implementation, and maintenance of dynamic pricing strategies driven by data analysis, customer behaviour, purchasing trends, and market competition. This includes ensuring consistency across pricing mechanisms and contributing to IT transformation projects that enhance pricing systems and automation capabilities. The role requires ongoing monitoring of pricing algorithms, scenario planning to assess impacts on revenue and profitability, and reviewing mechanisms to adapt to variables such as commodities, FX, and transport costs. It emphasises data analysis to uncover pricing opportunities, market trends, and demand forecasting, while also preparing regular reports on KPIs and financial outcomes. Responsibilities include managing supplier price benchmarking, linking cost inputs to pricing decisions, and conducting competitor research and market assessments to inform strategy. Collaboration with cross-functional teams such as Commercial, Finance, Purchasing, Marketing, and IT is crucial for aligning pricing initiatives. The role also involves optimising pricing tools for real-time adjustments, running pricing tests, tracking results, identifying process improvements, and ensuring compliance with regulatory and internal policies, while maintaining clear documentation of pricing models and strategies. What you'll need to succeed A background in distribution is required for this role. Bachelor's degree in Economics, Business, Mathematics, Statistics, Finance, or a related field. A Master's degree or certification in pricing are a plus. 2+ years of experience in dynamic pricing, revenue management, or a related analytical role. Proven track record in developing pricing models and using data-driven insights to optimise pricing strategies. Experience in using pricing tools, data analytics platforms, and advanced Excel or similar spreadsheet software. Strong proficiency in data analysis tools and software such as Excel, SQL, R, Python, PowerBI or similar. Experience with pricing software, ERP systems, or revenue management systems (e.g., PROS, Vendavo, Pricefx). The ideal candidate brings a proven ability to develop data-driven pricing models, proficiency in analytical tools like Excel, SQL, Python, PowerBI, and experience with ERP or pricing. Key skills include: Statistical modelling, forecasting, customer segmentation, and pricing strategy optimisation. Strong communication, collaboration, and problem-solving abilities are essential, along with sharp attention to detail and the capability to manage multiple priorities in a fast-paced environment. What you'll get in return A comprehensive benefits package Hybrid working Career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
KRG are working with a long established and highly respected integrated marketing agency in Brighton who are on the search for an SEO Manager to join their growing team. They work on integrated campaigns for a range of local and UK clients using their specialists across SEO, content, social media, paid media, web design and analytics. The team has been expanding over the past few months as the agency has had a increase of inbound leads with new clients and they value ensuring that none of the team have a workload which is too much, so they're looking to hire another Manager to own some of their growing client accounts! Key Responsibilities: Develop and execute SEO strategies tailored to clients' goals and target audiences. Conduct keyword research to identify opportunities for content and technical optimisation. Perform SEO audits of client websites to assess performance, uncover issues, and recommend improvements. Manage on-page SEO including meta tags, internal linking, URL structure, content optimisation, and schema markup. Oversee technical SEO such as site speed, mobile-friendliness, crawlability, indexing, and structured data. Collaborate with content teams to guide the creation of SEO-optimised content (blogs, landing pages, etc.). Monitor and analyse SEO performance using tools like Google Analytics, Search Console, SEMrush, Ahrefs, etc. Generate reports that clearly communicate SEO progress, KPIs, and ROI to clients. Stay up to date with industry trends, algorithm updates, and best practices. Coordinate with web developers to implement technical changes and enhancements. Communicate with clients regularly to provide updates, present results, and refine strategy. Support junior team members, ensuring best practices are followed across client accounts. Maintain project timelines and budgets while ensuring deliverables meet quality standards. About You: Agency side SEO experience at a Senior Executive or Manager level - or equivalent. Good organisation and time management skills. Analytical mind and problem-solving skills. Great written skills. Proficiency in Google Docs, Sheets and Slides. Basic understanding of CSS and HTML. Basic understanding of WordPress and other CMS systems. Good understanding of digital marketing channels. Basic understanding/interest in AI. What can they offer you? The agency is focusing on expanding their already established SEO team with three new hires in the past 6 months - everybody across the agency sees the value in SEO and wants the team to do well! A vibrant and creative environment in the heart of Brighton. 28 days holiday, plus bank holidays. Christmas office closure. Hybrid working model. Enhanced maternity, paternity, adoption and sick pay Employee Assistance Programme (EAP) supporting health and wellbeing Scottish Widows pension Personal Development Plan with biannual reviews and objective setting Annual pay review Unparalleled training and development opportunities. Regular employee training sessions and team-building activities Referral Bonus for introducing new employees Regular company socials Christmas and Summer company parties Amazon voucher on your birthday Local artisan coffee, weekly fruit delivery, cakes and treats Modern and creative office space with break-out areas, including pool, ping pong table and darts. Ready to Take the Next Step? If you're passionate about SEO and looking to make an impact in a team that values its people, KRG want to hear from you!
Oct 02, 2025
Full time
KRG are working with a long established and highly respected integrated marketing agency in Brighton who are on the search for an SEO Manager to join their growing team. They work on integrated campaigns for a range of local and UK clients using their specialists across SEO, content, social media, paid media, web design and analytics. The team has been expanding over the past few months as the agency has had a increase of inbound leads with new clients and they value ensuring that none of the team have a workload which is too much, so they're looking to hire another Manager to own some of their growing client accounts! Key Responsibilities: Develop and execute SEO strategies tailored to clients' goals and target audiences. Conduct keyword research to identify opportunities for content and technical optimisation. Perform SEO audits of client websites to assess performance, uncover issues, and recommend improvements. Manage on-page SEO including meta tags, internal linking, URL structure, content optimisation, and schema markup. Oversee technical SEO such as site speed, mobile-friendliness, crawlability, indexing, and structured data. Collaborate with content teams to guide the creation of SEO-optimised content (blogs, landing pages, etc.). Monitor and analyse SEO performance using tools like Google Analytics, Search Console, SEMrush, Ahrefs, etc. Generate reports that clearly communicate SEO progress, KPIs, and ROI to clients. Stay up to date with industry trends, algorithm updates, and best practices. Coordinate with web developers to implement technical changes and enhancements. Communicate with clients regularly to provide updates, present results, and refine strategy. Support junior team members, ensuring best practices are followed across client accounts. Maintain project timelines and budgets while ensuring deliverables meet quality standards. About You: Agency side SEO experience at a Senior Executive or Manager level - or equivalent. Good organisation and time management skills. Analytical mind and problem-solving skills. Great written skills. Proficiency in Google Docs, Sheets and Slides. Basic understanding of CSS and HTML. Basic understanding of WordPress and other CMS systems. Good understanding of digital marketing channels. Basic understanding/interest in AI. What can they offer you? The agency is focusing on expanding their already established SEO team with three new hires in the past 6 months - everybody across the agency sees the value in SEO and wants the team to do well! A vibrant and creative environment in the heart of Brighton. 28 days holiday, plus bank holidays. Christmas office closure. Hybrid working model. Enhanced maternity, paternity, adoption and sick pay Employee Assistance Programme (EAP) supporting health and wellbeing Scottish Widows pension Personal Development Plan with biannual reviews and objective setting Annual pay review Unparalleled training and development opportunities. Regular employee training sessions and team-building activities Referral Bonus for introducing new employees Regular company socials Christmas and Summer company parties Amazon voucher on your birthday Local artisan coffee, weekly fruit delivery, cakes and treats Modern and creative office space with break-out areas, including pool, ping pong table and darts. Ready to Take the Next Step? If you're passionate about SEO and looking to make an impact in a team that values its people, KRG want to hear from you!
Lecturer in Digital Marketing An exciting opportunity for a Lecturer in Digital Marketing to deliver engaging, innovative teaching across undergraduate and postgraduate programmes, combining academic knowledge with industry practice in digital and data-focused education. If you've also worked in the following roles, we'd also like to hear from you: Digital Marketing Manager, SEO Specialist, Social Media Manager, Content Marketing Manager, Data Analytics Lecturer SALARY: £39,906 to £56,535 per annum LOCATION: Garthdee, Aberdeen, Scotland JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW The growing importance of digital skills makes this a fantastic time to join as a Lecturer in Digital Marketing. You will contribute to innovative teaching that blends academic foundations with industry best practice, inspiring the next generation of marketing professionals. As a Lecturer in Digital Marketing, you'll teach across a wide range of modules, covering areas such as SEO, content marketing, social media, analytics, and artificial intelligence in marketing contexts. This Lecturer in Digital Marketing role also provides opportunities to engage in impactful research and collaborate with industry partners, ensuring students are equipped with relevant, future-ready skills. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Lecturer in Digital Marketing include: Deliver Teaching: Provide lectures, seminars, tutorials and workshops in digital marketing subjects Create Learning Materials: Develop engaging teaching and learning resources across undergraduate and postgraduate programmes Support Students: Offer personal guidance, tutorials and supervision of projects Assessment Duties: Design and assess coursework, exams and projects effectively Curriculum Development: Contribute to subject and course design, reflecting current industry practices Promote Courses: Support student recruitment and external marketing of programmes Industry Engagement: Build and maintain professional and industrial links for collaboration Research Activity: Undertake and publish research, attend conferences, and seek external funding Administrative Duties: Carry out timetabling, examination organisation, and other responsibilities as required CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in teaching or professional practice in digital marketing Proven expertise in areas such as SEO, social media, content marketing, analytics or AI in marketing A background in digital marketing supported by a degree or relevant postgraduate qualification Experience with fostering collaborative links with academic or industry partners Ability to provide guidance and support to students at different levels DESIRABLE PhD in a related subject area Membership of a recognised professional body in marketing or digital marketing Experience of developing innovative teaching methods or learning resources Evidence of published research in relevant fields Knowledge of data privacy, compliance and ethics in digital marketing contexts BENEFITS Salary between £39,906 and £56,535 per annum, dependent on experience Generous pension scheme 46 days annual leave including public holidays Hybrid working with partial home working available Access to on-site nursery and sports centre Opportunities for funded research and professional development Voluntary health and travel benefit schemes Supportive and inclusive working environment APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13914 Full-Time, Permanent Teaching Jobs, Careers and Vacancies. Find a new job and work in Garthdee, Aberdeen, Scotland. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Sep 28, 2025
Full time
Lecturer in Digital Marketing An exciting opportunity for a Lecturer in Digital Marketing to deliver engaging, innovative teaching across undergraduate and postgraduate programmes, combining academic knowledge with industry practice in digital and data-focused education. If you've also worked in the following roles, we'd also like to hear from you: Digital Marketing Manager, SEO Specialist, Social Media Manager, Content Marketing Manager, Data Analytics Lecturer SALARY: £39,906 to £56,535 per annum LOCATION: Garthdee, Aberdeen, Scotland JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW The growing importance of digital skills makes this a fantastic time to join as a Lecturer in Digital Marketing. You will contribute to innovative teaching that blends academic foundations with industry best practice, inspiring the next generation of marketing professionals. As a Lecturer in Digital Marketing, you'll teach across a wide range of modules, covering areas such as SEO, content marketing, social media, analytics, and artificial intelligence in marketing contexts. This Lecturer in Digital Marketing role also provides opportunities to engage in impactful research and collaborate with industry partners, ensuring students are equipped with relevant, future-ready skills. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Lecturer in Digital Marketing include: Deliver Teaching: Provide lectures, seminars, tutorials and workshops in digital marketing subjects Create Learning Materials: Develop engaging teaching and learning resources across undergraduate and postgraduate programmes Support Students: Offer personal guidance, tutorials and supervision of projects Assessment Duties: Design and assess coursework, exams and projects effectively Curriculum Development: Contribute to subject and course design, reflecting current industry practices Promote Courses: Support student recruitment and external marketing of programmes Industry Engagement: Build and maintain professional and industrial links for collaboration Research Activity: Undertake and publish research, attend conferences, and seek external funding Administrative Duties: Carry out timetabling, examination organisation, and other responsibilities as required CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in teaching or professional practice in digital marketing Proven expertise in areas such as SEO, social media, content marketing, analytics or AI in marketing A background in digital marketing supported by a degree or relevant postgraduate qualification Experience with fostering collaborative links with academic or industry partners Ability to provide guidance and support to students at different levels DESIRABLE PhD in a related subject area Membership of a recognised professional body in marketing or digital marketing Experience of developing innovative teaching methods or learning resources Evidence of published research in relevant fields Knowledge of data privacy, compliance and ethics in digital marketing contexts BENEFITS Salary between £39,906 and £56,535 per annum, dependent on experience Generous pension scheme 46 days annual leave including public holidays Hybrid working with partial home working available Access to on-site nursery and sports centre Opportunities for funded research and professional development Voluntary health and travel benefit schemes Supportive and inclusive working environment APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13914 Full-Time, Permanent Teaching Jobs, Careers and Vacancies. Find a new job and work in Garthdee, Aberdeen, Scotland. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
SEO & Google Ads Specialist Location: Birmingham (Hybrid) Salary: 30,000 - 38,000 Experience: Minimum 5 years We're looking for an experienced SEO & Google Ads Specialist to join our growing team in Birmingham. This is a hybrid role, giving you the flexibility to split your time between our office and working from home. What you'll do Plan, execute, and optimise SEO strategies to improve organic search performance. Manage and scale Google Ads campaigns across Search, Display, and Shopping. Conduct keyword research, competitor analysis, and performance tracking. Create, test, and refine ad copy to maximise CTR and ROI. Report on campaign performance, providing actionable insights. Collaborate with content, design, and wider marketing teams to ensure alignment. What we're looking for Minimum 5 years of hands-on experience in SEO and Google Ads. Strong knowledge of Google Analytics, Search Console, and Tag Manager. Proven success in improving rankings, driving conversions, and managing budgets. Excellent understanding of keyword strategies, link building, and technical SEO. Strong analytical mindset with the ability to translate data into strategy. Agency experience highly desirable , with the ability to manage multiple client campaigns. Google Ads and/or Analytics certifications (desirable but not essential). What's in it for you? Competitive salary of 30,000 - 38,000 (depending on experience). Hybrid working arrangement - split your time between home and our Birmingham office. Opportunity to work on exciting projects with a dynamic team. Professional growth and support for certifications. Collaborative, creative, and supportive work environment. Apply now by sending your CV to: (url removed)
Sep 23, 2025
Full time
SEO & Google Ads Specialist Location: Birmingham (Hybrid) Salary: 30,000 - 38,000 Experience: Minimum 5 years We're looking for an experienced SEO & Google Ads Specialist to join our growing team in Birmingham. This is a hybrid role, giving you the flexibility to split your time between our office and working from home. What you'll do Plan, execute, and optimise SEO strategies to improve organic search performance. Manage and scale Google Ads campaigns across Search, Display, and Shopping. Conduct keyword research, competitor analysis, and performance tracking. Create, test, and refine ad copy to maximise CTR and ROI. Report on campaign performance, providing actionable insights. Collaborate with content, design, and wider marketing teams to ensure alignment. What we're looking for Minimum 5 years of hands-on experience in SEO and Google Ads. Strong knowledge of Google Analytics, Search Console, and Tag Manager. Proven success in improving rankings, driving conversions, and managing budgets. Excellent understanding of keyword strategies, link building, and technical SEO. Strong analytical mindset with the ability to translate data into strategy. Agency experience highly desirable , with the ability to manage multiple client campaigns. Google Ads and/or Analytics certifications (desirable but not essential). What's in it for you? Competitive salary of 30,000 - 38,000 (depending on experience). Hybrid working arrangement - split your time between home and our Birmingham office. Opportunity to work on exciting projects with a dynamic team. Professional growth and support for certifications. Collaborative, creative, and supportive work environment. Apply now by sending your CV to: (url removed)
