Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Role: Oracle Architect (FDI/OAC/FAW/OBIEE/ODI) Location: London (Hybrid, 1-2 days per week onsite) Rate: £625 per day (Inside IR35) Engagement: UK Government Project - Team Lead/Managerial Role Clearance: SC Clearance required or eligible Overview Experienced Oracle Architect required for a major UK Government programme. The role combines hands-on technical delivery with team leadership, focusing on Oracle analytics and data integration platforms such as FDI, OAC, FAW, OBIEE, and ODI. Key Requirements Strong technical expertise in Oracle FDI, OAC, FAW, OBIEE, or ODI. Proven experience leading or managing technical teams. Background in large-scale or government projects preferred. Excellent stakeholder management and communication skills. Must hold current SC Clearance or be eligible (5 years UK residency). Responsibilities Lead the design and delivery of Oracle data and analytics solutions. Provide technical direction and oversee implementation. Ensure architecture aligns with business and security requirements. Drive best practices, quality assurance, and continuous improvement.
Mar 17, 2026
Contractor
Role: Oracle Architect (FDI/OAC/FAW/OBIEE/ODI) Location: London (Hybrid, 1-2 days per week onsite) Rate: £625 per day (Inside IR35) Engagement: UK Government Project - Team Lead/Managerial Role Clearance: SC Clearance required or eligible Overview Experienced Oracle Architect required for a major UK Government programme. The role combines hands-on technical delivery with team leadership, focusing on Oracle analytics and data integration platforms such as FDI, OAC, FAW, OBIEE, and ODI. Key Requirements Strong technical expertise in Oracle FDI, OAC, FAW, OBIEE, or ODI. Proven experience leading or managing technical teams. Background in large-scale or government projects preferred. Excellent stakeholder management and communication skills. Must hold current SC Clearance or be eligible (5 years UK residency). Responsibilities Lead the design and delivery of Oracle data and analytics solutions. Provide technical direction and oversee implementation. Ensure architecture aligns with business and security requirements. Drive best practices, quality assurance, and continuous improvement.
HR Director Office based in Bexleyheath, Kent Monday to Friday 8:00am - 5:00pm Full time, permanent position About the Role Our client is seeking a dynamic and strategic HR Director to lead and deliver their people strategy, ensuring alignment with business objectives and driving a high-performance culture. Based in Bexleyheath, Kent, this is a pivotal leadership role responsible for shaping, developing, and executing a comprehensive human capital strategy that supports continued growth and operational excellence. As a trusted partner to the Managing Director and senior leadership team, you will oversee all aspects of Human Resources, including talent acquisition, employee relations, compensation and benefits, performance management, learning and development, workforce planning, and compliance with UK employment legislation. This role offers the opportunity to influence organisational design, strengthen employee engagement, and position the business as an employer of choice within the industry. Key Responsibilities Strategic Leadership Develop and implement a comprehensive people strategy aligned with organisational structure, culture, customer needs, and business goals. Partner with senior management to drive business success through a clear, actionable people plan. Provide expert counsel on organisational design and workforce planning. Utilise HR analytics and workforce data to inform strategic decision-making. Talent & Employer Brand Design and execute a robust talent acquisition strategy to attract and retain top talent. Support managers in identifying future skills needs and succession planning. Shape and evolve the employer brand to ensure the organisation is recognised as a preferred employer in the sector. Employee Engagement & Development Implement employee engagement strategies informed by survey feedback and best practice frameworks. Develop cost-effective, value-added HR initiatives that enhance engagement and retention. Lead performance management and learning & development initiatives that drive capability and growth. Compliance & Governance Ensure full compliance with UK employment law and internal HR policies. Proactively review and influence policy changes in line with evolving business objectives. Promote a safe and compliant working environment in line with health and safety legislation. Additional Responsibilities Prioritise workload to meet business and project needs. Develop and maintain strong internal and external stakeholder relationships. Undertake delegated duties within the overall scope of the role. Travel nationally and internationally as required. Drive on company business where necessary. About You You are a strategic thinker and experienced HR leader with the credibility and capability to operate at executive level. You bring strong commercial awareness, data-driven insight, and a passion for building engaging, high-performing workplaces. Qualifications & Experience Degree in HR, Business, or related field. CIPD Level 7 qualification (or equivalent experience). Strong knowledge of UK employment law and HR best practice. Proven leadership and strategic planning capability. Demonstrable commitment to continuous professional development. Skills & Attributes Excellent communication and influencing skills. Analytical and commercially astute. Collaborative and team oriented. Proactive, resilient, and solutions focused. Why this role? This is a unique opportunity to shape the people agenda of a growing organisation and directly influence its future success. You will play a central role in driving culture, engagement, and organisational effectiveness at a strategic level. If you are an experienced HR leader ready to make a meaningful impact, we would love to hear from you! Braundton Consulting is a recruitment agency recruiting on behalf of a client.
Mar 17, 2026
Full time
HR Director Office based in Bexleyheath, Kent Monday to Friday 8:00am - 5:00pm Full time, permanent position About the Role Our client is seeking a dynamic and strategic HR Director to lead and deliver their people strategy, ensuring alignment with business objectives and driving a high-performance culture. Based in Bexleyheath, Kent, this is a pivotal leadership role responsible for shaping, developing, and executing a comprehensive human capital strategy that supports continued growth and operational excellence. As a trusted partner to the Managing Director and senior leadership team, you will oversee all aspects of Human Resources, including talent acquisition, employee relations, compensation and benefits, performance management, learning and development, workforce planning, and compliance with UK employment legislation. This role offers the opportunity to influence organisational design, strengthen employee engagement, and position the business as an employer of choice within the industry. Key Responsibilities Strategic Leadership Develop and implement a comprehensive people strategy aligned with organisational structure, culture, customer needs, and business goals. Partner with senior management to drive business success through a clear, actionable people plan. Provide expert counsel on organisational design and workforce planning. Utilise HR analytics and workforce data to inform strategic decision-making. Talent & Employer Brand Design and execute a robust talent acquisition strategy to attract and retain top talent. Support managers in identifying future skills needs and succession planning. Shape and evolve the employer brand to ensure the organisation is recognised as a preferred employer in the sector. Employee Engagement & Development Implement employee engagement strategies informed by survey feedback and best practice frameworks. Develop cost-effective, value-added HR initiatives that enhance engagement and retention. Lead performance management and learning & development initiatives that drive capability and growth. Compliance & Governance Ensure full compliance with UK employment law and internal HR policies. Proactively review and influence policy changes in line with evolving business objectives. Promote a safe and compliant working environment in line with health and safety legislation. Additional Responsibilities Prioritise workload to meet business and project needs. Develop and maintain strong internal and external stakeholder relationships. Undertake delegated duties within the overall scope of the role. Travel nationally and internationally as required. Drive on company business where necessary. About You You are a strategic thinker and experienced HR leader with the credibility and capability to operate at executive level. You bring strong commercial awareness, data-driven insight, and a passion for building engaging, high-performing workplaces. Qualifications & Experience Degree in HR, Business, or related field. CIPD Level 7 qualification (or equivalent experience). Strong knowledge of UK employment law and HR best practice. Proven leadership and strategic planning capability. Demonstrable commitment to continuous professional development. Skills & Attributes Excellent communication and influencing skills. Analytical and commercially astute. Collaborative and team oriented. Proactive, resilient, and solutions focused. Why this role? This is a unique opportunity to shape the people agenda of a growing organisation and directly influence its future success. You will play a central role in driving culture, engagement, and organisational effectiveness at a strategic level. If you are an experienced HR leader ready to make a meaningful impact, we would love to hear from you! Braundton Consulting is a recruitment agency recruiting on behalf of a client.
An exciting Director of Marketing Intelligence role in London is looking for a senior, client-facing analytics leader to join on an initial contract with scope to go permanent. Based in: London 3 days a week in the office (Tue-Thu preferred, 2 days possible initially) 3 months initially, with strong potential to convert to permanent (£70k) Start date: ASAP (mid-March ideal) £450 per day (Inside IR35) The Job As the Director of Marketing Intelligence , your responsibilities will include: Defining and leading the marketing intelligence, analytics and measurement strategy across clients Full MMM build not essential - familiarity is fine as AI reduces heavy lifting Owning KPI frameworks, benchmarks and performance targets Structuring and improving messy datasets and overseeing data quality Designing and managing data systems and dashboards used by clients Building reporting in Tableau / Looker and ensuring accuracy and scalability Hands-on work across SQL, GA4, GTM and attribution tools Providing clear, simple narrative-driven insights to non-technical stakeholders Leading client-facing analytics delivery and influencing senior teams Supporting new business and pitch work with measurement frameworks and solutions You 5+ years in data, analytics, media or marketing intelligence Strong media experience is essential Hands-on capability across SQL, Tableau, GA4, GTM and multi-touch attribution Experience building dashboards, data systems and KPI frameworks Comfortable cleaning and structuring messy datasets Familiarity with MMM, incrementality and modern measurement practices Strong communication skills, able to simplify complex concepts clearly Comfortable presenting to non-technical stakeholders and senior clients Strategic thinker who can link insight to broader marketing decisions Confident working closely with client teams and internal stakeholders Organised, proactive and able to run a team in a dynamic environment Apply Now You can apply for the Director of Marketing Intelligence position now by sending us your CV or by calling us. Don't forget to register as a candidate too. Amy Brown Principal Management Consultant Sphere Digital Recruitment currently has a variety of job opportunities across digital, so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.
Mar 17, 2026
Contractor
An exciting Director of Marketing Intelligence role in London is looking for a senior, client-facing analytics leader to join on an initial contract with scope to go permanent. Based in: London 3 days a week in the office (Tue-Thu preferred, 2 days possible initially) 3 months initially, with strong potential to convert to permanent (£70k) Start date: ASAP (mid-March ideal) £450 per day (Inside IR35) The Job As the Director of Marketing Intelligence , your responsibilities will include: Defining and leading the marketing intelligence, analytics and measurement strategy across clients Full MMM build not essential - familiarity is fine as AI reduces heavy lifting Owning KPI frameworks, benchmarks and performance targets Structuring and improving messy datasets and overseeing data quality Designing and managing data systems and dashboards used by clients Building reporting in Tableau / Looker and ensuring accuracy and scalability Hands-on work across SQL, GA4, GTM and attribution tools Providing clear, simple narrative-driven insights to non-technical stakeholders Leading client-facing analytics delivery and influencing senior teams Supporting new business and pitch work with measurement frameworks and solutions You 5+ years in data, analytics, media or marketing intelligence Strong media experience is essential Hands-on capability across SQL, Tableau, GA4, GTM and multi-touch attribution Experience building dashboards, data systems and KPI frameworks Comfortable cleaning and structuring messy datasets Familiarity with MMM, incrementality and modern measurement practices Strong communication skills, able to simplify complex concepts clearly Comfortable presenting to non-technical stakeholders and senior clients Strategic thinker who can link insight to broader marketing decisions Confident working closely with client teams and internal stakeholders Organised, proactive and able to run a team in a dynamic environment Apply Now You can apply for the Director of Marketing Intelligence position now by sending us your CV or by calling us. Don't forget to register as a candidate too. Amy Brown Principal Management Consultant Sphere Digital Recruitment currently has a variety of job opportunities across digital, so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.
Technical Architect - Microsoft Fabric Chester - Hybrid working 2 x per week Salary: Up to £90,000 per annum A leading client in Chester seeks a Technical Architect to design and deliver data and AI solutions on the Microsoft Fabric platform. As Technical Lead for a small team, you'll oversee end-to-end architecture, develop scalable analytics solutions, and stay hands-on. Responsibilities include delivering Fabric solutions (OneLake, Lakehouse, Warehouses, Power BI), leading architecture and performance optimisation, and enabling advanced analytics and machine learning with Fabric and Azure ML. Key skills and responsibilities: Design and deliver scalable, secure end-to-end Microsoft Fabric solutions aligned with the businesses objectives (OneLake, Lakehouse, Warehouses and Power BI) Designing and managing enterprise-grade workloads and semantic models to enable robust analytics and reporting, utilising Fabric and Azure ML Planning and sizing Fabric initiatives, including capacity needs, effort estimates, infrastructure requirements, team resourcing, and delivery timelines. Extensive knowledge in data modelling, DAX, Python/PySpark, SQL/KQL. Proven record of technical leadership and effective stakeholder engagement. Lead architectural design, capacity planning, and performance optimisation efforts. Implement governance, security, and DevOps best practices. Lead a small team of data engineers and contribute to the development of the platform strategy. Interested? Please submit your updated CV to Emma Siwicki at Harvey Nash for immediate consideration.
Mar 17, 2026
Full time
Technical Architect - Microsoft Fabric Chester - Hybrid working 2 x per week Salary: Up to £90,000 per annum A leading client in Chester seeks a Technical Architect to design and deliver data and AI solutions on the Microsoft Fabric platform. As Technical Lead for a small team, you'll oversee end-to-end architecture, develop scalable analytics solutions, and stay hands-on. Responsibilities include delivering Fabric solutions (OneLake, Lakehouse, Warehouses, Power BI), leading architecture and performance optimisation, and enabling advanced analytics and machine learning with Fabric and Azure ML. Key skills and responsibilities: Design and deliver scalable, secure end-to-end Microsoft Fabric solutions aligned with the businesses objectives (OneLake, Lakehouse, Warehouses and Power BI) Designing and managing enterprise-grade workloads and semantic models to enable robust analytics and reporting, utilising Fabric and Azure ML Planning and sizing Fabric initiatives, including capacity needs, effort estimates, infrastructure requirements, team resourcing, and delivery timelines. Extensive knowledge in data modelling, DAX, Python/PySpark, SQL/KQL. Proven record of technical leadership and effective stakeholder engagement. Lead architectural design, capacity planning, and performance optimisation efforts. Implement governance, security, and DevOps best practices. Lead a small team of data engineers and contribute to the development of the platform strategy. Interested? Please submit your updated CV to Emma Siwicki at Harvey Nash for immediate consideration.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Senior Project Manager - NHA Regional Application closing date: 17/03/2026 We expect to hold interviews from week commencing: 30/03/2026 A bit about the role Working in the recently expanded and evolving New Homes Accelerator programme, we are recruiting eight new positions to play a critical role in supporting the government's drive to build 1.5 million homes and boost economic growth across the country. The New Homes Accelerator programme, launched in September 2024, tackles various obstacles that delay or hinder the delivery of much needed new homes across England. Building on the biggest planning reforms in over a decade, the Accelerator programme provides developers, housing associations, and boroughs with access to coordinated government-backed support, designed to overcome some of the biggest barriers to delivery - from planning and infrastructure delays to regulatory challenges. Since inception the Accelerator has accelerated delivery of 125,000 homes. This is a rare chance to facilitate the delivery of new homes and meaningful place-building in a fast growing, national organisation with real social purpose. Working with key stakeholders across the sector and partnering with experienced delivery and operational management colleagues, the New Homes Accelerator team will ensure efficient, consistent and effective resolution of housing delivery barriers, and help thousands more families and young people achieve the dream of home ownership. These roles will collectively support the design, delivery and monitoring of key strategic projects that tackle new housing delivery at the site-level. Just as importantly, the New Homes Accelerator strives to deliver system-wide reforms, including working with other government departments and arms-length bodies on challenges include statutory consultee processes, key infrastructure delivery, and energy solutions. There are a number of creative and ambitious projects to get involved with and this is an exciting time to join the team, balancing day to day delivery whilst bringing innovative programme design solutions. Homes England values diversity in experience and perspective to foster good decision making and problem solving within their teams. A bit about you We're looking for exceptional professionals spanning data and analytics, project delivery, operational management and strategic programme leadership. As a member of the New Homes Accelerator team you'll thrive in complex and fast moving environments, and be quick to interpret shifting priorities, adapting your approach with confidence. Successful candidates will bring experience in designing, implementing and continuously improving operational processes and delivery frameworks, alongside a practical understanding of digital tools that enhance programme management and efficiency. They will proactively engage with delivery teams to identify, troubleshoot and resolve data quality issues, ensuring that decisions are driven by accurate, reliable information. Please refer to the job description for the details of this role and the person specification As an experienced programme delivery, data & analytics or operational management professional you'll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way. Delivering on a mission as bold as ours isn't always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as an Agency. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade. Who are we? Homes England: The Housing and Regeneration Agency We believe that affordable, quality homes in well-designed places are key to improving people's lives. As the government's housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built. How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety. Together with our partners, we're accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come. What we offer As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We'll support you, wherever possible, so that you don't miss out on what matters to you. Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency. Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy. You can find details on the HR Hub SharePoint site. If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names. Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future. If you are a member of a professional body, we'll pay for your membership and once you get your digital kit, you'll be good to go. Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme. We're a diverse team of more than 1,000 professionals spanning 17 professions, helping Homes England to be effective, efficient and deliver for communities. Our people remain at the heart of everything we do, and we're committed to building an Agency that not only reflects the diverse communities we serve, but also champions inclusion in how we shape homes and places across the country. For more information about our EDI strategy please see our Equality, Diversity and Inclusion Report 2024 to 2025 - Second Edition - GOV.UK You will be required to have the Right to Work in the UK and Homes England do not offer visa sponsorship. If your application is shortlisted to interview we will require you to provide proof of your Right to Work in the UK at this stage. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Mar 17, 2026
Full time
Senior Project Manager - NHA Regional Application closing date: 17/03/2026 We expect to hold interviews from week commencing: 30/03/2026 A bit about the role Working in the recently expanded and evolving New Homes Accelerator programme, we are recruiting eight new positions to play a critical role in supporting the government's drive to build 1.5 million homes and boost economic growth across the country. The New Homes Accelerator programme, launched in September 2024, tackles various obstacles that delay or hinder the delivery of much needed new homes across England. Building on the biggest planning reforms in over a decade, the Accelerator programme provides developers, housing associations, and boroughs with access to coordinated government-backed support, designed to overcome some of the biggest barriers to delivery - from planning and infrastructure delays to regulatory challenges. Since inception the Accelerator has accelerated delivery of 125,000 homes. This is a rare chance to facilitate the delivery of new homes and meaningful place-building in a fast growing, national organisation with real social purpose. Working with key stakeholders across the sector and partnering with experienced delivery and operational management colleagues, the New Homes Accelerator team will ensure efficient, consistent and effective resolution of housing delivery barriers, and help thousands more families and young people achieve the dream of home ownership. These roles will collectively support the design, delivery and monitoring of key strategic projects that tackle new housing delivery at the site-level. Just as importantly, the New Homes Accelerator strives to deliver system-wide reforms, including working with other government departments and arms-length bodies on challenges include statutory consultee processes, key infrastructure delivery, and energy solutions. There are a number of creative and ambitious projects to get involved with and this is an exciting time to join the team, balancing day to day delivery whilst bringing innovative programme design solutions. Homes England values diversity in experience and perspective to foster good decision making and problem solving within their teams. A bit about you We're looking for exceptional professionals spanning data and analytics, project delivery, operational management and strategic programme leadership. As a member of the New Homes Accelerator team you'll thrive in complex and fast moving environments, and be quick to interpret shifting priorities, adapting your approach with confidence. Successful candidates will bring experience in designing, implementing and continuously improving operational processes and delivery frameworks, alongside a practical understanding of digital tools that enhance programme management and efficiency. They will proactively engage with delivery teams to identify, troubleshoot and resolve data quality issues, ensuring that decisions are driven by accurate, reliable information. Please refer to the job description for the details of this role and the person specification As an experienced programme delivery, data & analytics or operational management professional you'll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way. Delivering on a mission as bold as ours isn't always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as an Agency. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade. Who are we? Homes England: The Housing and Regeneration Agency We believe that affordable, quality homes in well-designed places are key to improving people's lives. As the government's housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built. How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety. Together with our partners, we're accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come. What we offer As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We'll support you, wherever possible, so that you don't miss out on what matters to you. Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency. Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy. You can find details on the HR Hub SharePoint site. If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names. Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future. If you are a member of a professional body, we'll pay for your membership and once you get your digital kit, you'll be good to go. Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme. We're a diverse team of more than 1,000 professionals spanning 17 professions, helping Homes England to be effective, efficient and deliver for communities. Our people remain at the heart of everything we do, and we're committed to building an Agency that not only reflects the diverse communities we serve, but also champions inclusion in how we shape homes and places across the country. For more information about our EDI strategy please see our Equality, Diversity and Inclusion Report 2024 to 2025 - Second Edition - GOV.UK You will be required to have the Right to Work in the UK and Homes England do not offer visa sponsorship. If your application is shortlisted to interview we will require you to provide proof of your Right to Work in the UK at this stage. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
HR Advisor Our client is seeking a dedicated HR Advisor to join their team in Slough. If you are a people-focused professional looking to make a significant impact in a growing company, this is the perfect opportunity for you. Day-to-day of the role: Strategic HR Leadership: Partner with managers to execute people strategies that enhance service delivery. Serve as a trusted advisor, contributing to strategic planning and workforce optimisation. Employee Relations & Policy Compliance: Handle complex employee relations cases and ensure HR policies are applied consistently across all locations. Workforce Planning & Talent Management: Collaborate on workforce planning and talent attraction, ensuring succession planning for critical roles. Performance Management & Capability Building: Lead performance management processes and identify training needs to enhance staff capabilities. Change & Transformation: Manage HR aspects of organisational changes such as TUPE transfers and restructures. Employee Engagement & Culture: Implement engagement initiatives and uphold organisational values across the contract. Diversity, Equity & Inclusion: Promote inclusive practices and ensure compliance with equality legislation. HR Data, Analytics & Reporting: Use HR data to inform decisions and prepare reports for stakeholders. Collaboration & Stakeholder Engagement: Work closely with various internal teams and external partners to ensure cohesive HR support. Required Skills & Qualifications: Experience as an HR Advisor. Proven ability to manage HR projects and meet deadlines. Strong interpersonal skills to foster relationships across the business. Proficient in Microsoft 365 and excellent communication skills. Ability to work under pressure, prioritise tasks, and operate independently. CIPD accreditation is advantageous but not essential. Experience in a fast-paced environment is preferred. If you are passionate about HR and thrive in a dynamic, fast-paced setting, apply for this HR Advisor position by submitting your CV and a cover letter detailing your relevant experience and why you are interested in joining our team.
Mar 17, 2026
Full time
HR Advisor Our client is seeking a dedicated HR Advisor to join their team in Slough. If you are a people-focused professional looking to make a significant impact in a growing company, this is the perfect opportunity for you. Day-to-day of the role: Strategic HR Leadership: Partner with managers to execute people strategies that enhance service delivery. Serve as a trusted advisor, contributing to strategic planning and workforce optimisation. Employee Relations & Policy Compliance: Handle complex employee relations cases and ensure HR policies are applied consistently across all locations. Workforce Planning & Talent Management: Collaborate on workforce planning and talent attraction, ensuring succession planning for critical roles. Performance Management & Capability Building: Lead performance management processes and identify training needs to enhance staff capabilities. Change & Transformation: Manage HR aspects of organisational changes such as TUPE transfers and restructures. Employee Engagement & Culture: Implement engagement initiatives and uphold organisational values across the contract. Diversity, Equity & Inclusion: Promote inclusive practices and ensure compliance with equality legislation. HR Data, Analytics & Reporting: Use HR data to inform decisions and prepare reports for stakeholders. Collaboration & Stakeholder Engagement: Work closely with various internal teams and external partners to ensure cohesive HR support. Required Skills & Qualifications: Experience as an HR Advisor. Proven ability to manage HR projects and meet deadlines. Strong interpersonal skills to foster relationships across the business. Proficient in Microsoft 365 and excellent communication skills. Ability to work under pressure, prioritise tasks, and operate independently. CIPD accreditation is advantageous but not essential. Experience in a fast-paced environment is preferred. If you are passionate about HR and thrive in a dynamic, fast-paced setting, apply for this HR Advisor position by submitting your CV and a cover letter detailing your relevant experience and why you are interested in joining our team.
Director of Data Services As the Supply Chain Data Services Director, you will be responsible for overseeing and implementing data-related strategies to enhance the efficiency and effectiveness of our supply chain processes. This is a pivotal role in shaping the data architecture, institutionalizing data governance standards, deriving actionable insights from data, and implementing a comprehensive data strategy and roadmap, aligned directly to our business objectives. You will be responsible for driving the strategic vision and execution of AI-driven data solutions across our supply chain ecosystem. Leveraging your deep expertise in AI, machine learning, and supply chain management. To optimize our supply chain processes and elevate our competitive advantage. Why apply? This is a forward-thinking, complex organisation committed to ensuring their data strategy brings tangible results. Committing resources and funding to ensure success. You will have real autonomy, supported by peers across the global business at all levels. The SMT is committed and will be supportive, focused on ensuring your success. You will have the opportunity to see the tangible benefits of your strategy & solution implementation. A real sense of pride in the changes you make. You will work with an amazing senior team, with deep, granular SC knowledge of their business. Main areas of responsibility and contribution: Business Enablement Data Architecture Data Governance Enterprise Data Management AI Strategy and Roadmap Team Leadership The Must Haves: 10+ years of experience in data analytics, data governance, or enterprise data management, with a focus on supply chain operations. Deep supply chain knowledge is a must have. Proven experience in delivering dashboards, analytics tools, and data solutions that drive business outcomes. Strong knowledge of data governance frameworks, standards, and best practices. Expertise in enterprise data management, including data modelling, integration, and synchronization across systems. Familiarity with digital transformation initiatives within supply chain and related functions. Proficiency in data visualization tools (e.g., Tableau, Power BI), analytics platforms, and database management systems. Exceptional leadership and communication skills, with the ability to collaborate across diverse teams and influence stakeholders at all levels. Strong problem-solving and critical-thinking abilities, with a focus on driving continuous improvement.
Mar 17, 2026
Full time
Director of Data Services As the Supply Chain Data Services Director, you will be responsible for overseeing and implementing data-related strategies to enhance the efficiency and effectiveness of our supply chain processes. This is a pivotal role in shaping the data architecture, institutionalizing data governance standards, deriving actionable insights from data, and implementing a comprehensive data strategy and roadmap, aligned directly to our business objectives. You will be responsible for driving the strategic vision and execution of AI-driven data solutions across our supply chain ecosystem. Leveraging your deep expertise in AI, machine learning, and supply chain management. To optimize our supply chain processes and elevate our competitive advantage. Why apply? This is a forward-thinking, complex organisation committed to ensuring their data strategy brings tangible results. Committing resources and funding to ensure success. You will have real autonomy, supported by peers across the global business at all levels. The SMT is committed and will be supportive, focused on ensuring your success. You will have the opportunity to see the tangible benefits of your strategy & solution implementation. A real sense of pride in the changes you make. You will work with an amazing senior team, with deep, granular SC knowledge of their business. Main areas of responsibility and contribution: Business Enablement Data Architecture Data Governance Enterprise Data Management AI Strategy and Roadmap Team Leadership The Must Haves: 10+ years of experience in data analytics, data governance, or enterprise data management, with a focus on supply chain operations. Deep supply chain knowledge is a must have. Proven experience in delivering dashboards, analytics tools, and data solutions that drive business outcomes. Strong knowledge of data governance frameworks, standards, and best practices. Expertise in enterprise data management, including data modelling, integration, and synchronization across systems. Familiarity with digital transformation initiatives within supply chain and related functions. Proficiency in data visualization tools (e.g., Tableau, Power BI), analytics platforms, and database management systems. Exceptional leadership and communication skills, with the ability to collaborate across diverse teams and influence stakeholders at all levels. Strong problem-solving and critical-thinking abilities, with a focus on driving continuous improvement.
Payroll & HR Systems Manager Hybrid Working Competitive Salary + Benefits A Pivotal Opportunity to Shape Payroll & People Systems This is an exciting opportunity to join a growing UK business that forms part of a successful international group. With a strong presence across the foodservice, hospitality and retail sectors, the organisation combines global capability with local expertise and is committed to operational excellence, innovation and continuous improvement. The business is currently implementing a new HR and payroll system, making this a key moment to join. The Payroll & HR Systems Manager will play a central role in embedding the new system, optimising processes, strengthening reporting capability and ensuring a smooth transition across the organisation. This is a genuine opportunity to shape how payroll and people systems operate for the future. The Role We are seeking an experienced Payroll & HR Systems Manager to take ownership of end-to-end UK payroll operations while leading the optimisation and development of payroll and HR systems. This is a high-impact role responsible for ensuring payroll is delivered accurately, compliantly and efficiently, while driving system improvements and strengthening cross-functional processes across HR, Finance and IT. Key Responsibilities Lead the accurate and timely delivery of monthly UK payroll Ensure full compliance with HMRC regulations, PAYE, NI, statutory payments and pension auto-enrolment Manage year-end processes including P60s, P11Ds and reconciliations Oversee payroll and HR systems, ensuring data integrity and optimal performance Drive system improvements, upgrades and integrations Partner with Finance, HR and IT teams to ensure seamless data flow and reporting Provide payroll reporting, analytics and insights to senior leadership Act as the key point of contact for payroll queries and external providers Maintain robust controls, documentation and audit readiness About You You are a detail-oriented payroll professional with strong systems expertise and a proactive, solutions-focused mindset. You will bring: Proven experience managing end-to-end UK payroll Strong knowledge of UK payroll legislation and compliance requirements Experience managing payroll and/or HR systems (system implementation experience highly desirable) Advanced Excel capability Strong analytical skills and exceptional attention to detail Experience leading system improvements or implementations Excellent stakeholder management skills CIPP qualification (desirable) Experience within a multi-site or international organisation (advantageous) What's on Offer Competitive salary and benefits package Hybrid working options Opportunity to shape payroll and HR systems during a major implementation Collaborative, supportive and forward-thinking environment The stability and backing of a global group with a strong UK footprint
Mar 17, 2026
Full time
Payroll & HR Systems Manager Hybrid Working Competitive Salary + Benefits A Pivotal Opportunity to Shape Payroll & People Systems This is an exciting opportunity to join a growing UK business that forms part of a successful international group. With a strong presence across the foodservice, hospitality and retail sectors, the organisation combines global capability with local expertise and is committed to operational excellence, innovation and continuous improvement. The business is currently implementing a new HR and payroll system, making this a key moment to join. The Payroll & HR Systems Manager will play a central role in embedding the new system, optimising processes, strengthening reporting capability and ensuring a smooth transition across the organisation. This is a genuine opportunity to shape how payroll and people systems operate for the future. The Role We are seeking an experienced Payroll & HR Systems Manager to take ownership of end-to-end UK payroll operations while leading the optimisation and development of payroll and HR systems. This is a high-impact role responsible for ensuring payroll is delivered accurately, compliantly and efficiently, while driving system improvements and strengthening cross-functional processes across HR, Finance and IT. Key Responsibilities Lead the accurate and timely delivery of monthly UK payroll Ensure full compliance with HMRC regulations, PAYE, NI, statutory payments and pension auto-enrolment Manage year-end processes including P60s, P11Ds and reconciliations Oversee payroll and HR systems, ensuring data integrity and optimal performance Drive system improvements, upgrades and integrations Partner with Finance, HR and IT teams to ensure seamless data flow and reporting Provide payroll reporting, analytics and insights to senior leadership Act as the key point of contact for payroll queries and external providers Maintain robust controls, documentation and audit readiness About You You are a detail-oriented payroll professional with strong systems expertise and a proactive, solutions-focused mindset. You will bring: Proven experience managing end-to-end UK payroll Strong knowledge of UK payroll legislation and compliance requirements Experience managing payroll and/or HR systems (system implementation experience highly desirable) Advanced Excel capability Strong analytical skills and exceptional attention to detail Experience leading system improvements or implementations Excellent stakeholder management skills CIPP qualification (desirable) Experience within a multi-site or international organisation (advantageous) What's on Offer Competitive salary and benefits package Hybrid working options Opportunity to shape payroll and HR systems during a major implementation Collaborative, supportive and forward-thinking environment The stability and backing of a global group with a strong UK footprint
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Infor is looking for a talented Manager to join our Infor SunSystems team as we build momentum for our Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real time analytics and is tightly integrated into Infor's Technology platform. SunSystems R&D is hiring an experienced manager with project / agile leadership skills to manage and lead a team of engineers based in Farnborough, to work side by side with the rest of the organisation currently based in Farnborough, UK, Hyderabad, India and Shanghai, China. This is a cross-discipline team, including Software developers and DevOps specialists, working on delivery of new features, product modernisation and maintenance work for our SunSystems and Query & Analysis products. The Software Manage r works as part of the development / R&D leadership team, alongside 6 other managers, reporting to the Director of Development. This role incorporates leadership/line management responsibilities, as well as project / release management aspects. They work closely with the local HR, Recruitment and Facilities teams in Hyderabad to support the needs of the team. The Manager, SunSystems Hyderabad will be a full member of the R&D Leadership team, in order to represent the Hyderabad team and co-ordinate with activities in other countries. The successful candidate will have a strong technical background, and will be involved in technical discussions, problem solving and incident management, but at this stage in their career is unlikely to still be hands on with software or technical tasks. The SunSystems Hyderabad team is currently scaled to 10 team members, plus the manager but it is possible this team will grow more in future. We have currently recruited around half of the team. A Day in The Life Typically Includes Working with the SunSystems R&D leadership team and with the R&D Director to build strategy, deliver communications and provide leadership in the IBU R&D team. Working closely with each team member to ensure that the Manager creates an environment in which the team can do their best work. This will include setting clear objectives, all aspects of line management, removing impediments from the team, advocating for the team and representing them in the wider organisation. As a member of the development / R&D leadership team, you will be an active participant in department strategy, department management, communication and co-ordination of leadership across the whole R&D team, working with peers in the UK, China and India. Take ownership of our release management and governance work for the product as a whole, ensuring we meet high standards of consistency and control, working with Infor central governance team, Cloud Operations and Support team to co-ordinate product releases. Work with architects, development leads and QA to shape the content and planning of releases including product feature releases and critical fix releases. Work with Product Owners and Scrummasters to align release processes with our agile Scrum-based development activities. You will guide and coach the members of the team, supporting their development and helping them with onboarding, development and growth, building their motivation and helping them to build successful long-term careers at Infor. What You Will Need: Strong experience and skills in line management and leadership and ability to dynamically and effectively lead and manage a team of up to 10 individuals with diverse technical skills based in Farnborough, UK in a hybrid working pattern. Broad background in the development and release of software products. You may have come from a release management / project management background, or perhaps have more experience in agile delivery. You will understand how software is built, deployed and maintained. Experience working with corporate release governance under a formal development process (likely ISO27001), with ownership of formal process and experience of delivering the artifacts associated with software releases (e.g. Release notes, QA reports, Deployment Approval). Experience working in or with teams running Agile (pref. Scrum) and iterative development practises. Strong written and verbal communication skills in English. Enthusiasm and ability to collaborate well with others, including remote teams Professional pride, drive and curiosity, a diligent self-starter that keeps up to date with best practise and keeps your skillset sharp. Strong problem resolution skills What Will Put You Ahead? Experience with enterprise-level applications (e.g. financial, ERP) will be beneficial. Knowledge of cloud, and experience with enterprise applications running in cloud. Ability to take on incident management - calm and well-organised under pressure, able to adapt leadership style as required to different situations. Customer focused mindset, with the ability to understand end user requirements and consider how users work with software that you develop. Understanding of Accounting/Reporting/Financial applications, or experience with or exposure to Infor SunSystems and Query and Analysis, beneficial but not required.
Mar 17, 2026
Full time
Infor is looking for a talented Manager to join our Infor SunSystems team as we build momentum for our Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real time analytics and is tightly integrated into Infor's Technology platform. SunSystems R&D is hiring an experienced manager with project / agile leadership skills to manage and lead a team of engineers based in Farnborough, to work side by side with the rest of the organisation currently based in Farnborough, UK, Hyderabad, India and Shanghai, China. This is a cross-discipline team, including Software developers and DevOps specialists, working on delivery of new features, product modernisation and maintenance work for our SunSystems and Query & Analysis products. The Software Manage r works as part of the development / R&D leadership team, alongside 6 other managers, reporting to the Director of Development. This role incorporates leadership/line management responsibilities, as well as project / release management aspects. They work closely with the local HR, Recruitment and Facilities teams in Hyderabad to support the needs of the team. The Manager, SunSystems Hyderabad will be a full member of the R&D Leadership team, in order to represent the Hyderabad team and co-ordinate with activities in other countries. The successful candidate will have a strong technical background, and will be involved in technical discussions, problem solving and incident management, but at this stage in their career is unlikely to still be hands on with software or technical tasks. The SunSystems Hyderabad team is currently scaled to 10 team members, plus the manager but it is possible this team will grow more in future. We have currently recruited around half of the team. A Day in The Life Typically Includes Working with the SunSystems R&D leadership team and with the R&D Director to build strategy, deliver communications and provide leadership in the IBU R&D team. Working closely with each team member to ensure that the Manager creates an environment in which the team can do their best work. This will include setting clear objectives, all aspects of line management, removing impediments from the team, advocating for the team and representing them in the wider organisation. As a member of the development / R&D leadership team, you will be an active participant in department strategy, department management, communication and co-ordination of leadership across the whole R&D team, working with peers in the UK, China and India. Take ownership of our release management and governance work for the product as a whole, ensuring we meet high standards of consistency and control, working with Infor central governance team, Cloud Operations and Support team to co-ordinate product releases. Work with architects, development leads and QA to shape the content and planning of releases including product feature releases and critical fix releases. Work with Product Owners and Scrummasters to align release processes with our agile Scrum-based development activities. You will guide and coach the members of the team, supporting their development and helping them with onboarding, development and growth, building their motivation and helping them to build successful long-term careers at Infor. What You Will Need: Strong experience and skills in line management and leadership and ability to dynamically and effectively lead and manage a team of up to 10 individuals with diverse technical skills based in Farnborough, UK in a hybrid working pattern. Broad background in the development and release of software products. You may have come from a release management / project management background, or perhaps have more experience in agile delivery. You will understand how software is built, deployed and maintained. Experience working with corporate release governance under a formal development process (likely ISO27001), with ownership of formal process and experience of delivering the artifacts associated with software releases (e.g. Release notes, QA reports, Deployment Approval). Experience working in or with teams running Agile (pref. Scrum) and iterative development practises. Strong written and verbal communication skills in English. Enthusiasm and ability to collaborate well with others, including remote teams Professional pride, drive and curiosity, a diligent self-starter that keeps up to date with best practise and keeps your skillset sharp. Strong problem resolution skills What Will Put You Ahead? Experience with enterprise-level applications (e.g. financial, ERP) will be beneficial. Knowledge of cloud, and experience with enterprise applications running in cloud. Ability to take on incident management - calm and well-organised under pressure, able to adapt leadership style as required to different situations. Customer focused mindset, with the ability to understand end user requirements and consider how users work with software that you develop. Understanding of Accounting/Reporting/Financial applications, or experience with or exposure to Infor SunSystems and Query and Analysis, beneficial but not required.
Digital Marketing & Events Coordinator This is a great opportunity to join a lovely and rewarding financial services organisation, where you will have the opportunity to work closely with the management team to utilise your marketing skills in a varied role, and develop a career. Contract type: Permanent Location: Office based initially (hybrid opportunity following probation) Hours: Full Time 9am 5pm Salary: £26,000 £30,000 (depending on experience) Benefits; 30 days holiday (inclusive of bank holidays, increasing with length of service, Christmas company Shutdown is also in addition) NHS Top up Medical Cash Plan (increasing with length of service) Gym membership Free onsite parking Bike to work scheme Exam support and funding Inhouse development Team socials About the Role We are looking for an ambitious Digital Marketing & Events Coordinator to play a key role in strengthening our digital presence, engaging our existing clients, and attracting new ones. This is an exciting opportunity for someone who enjoys combining creative marketing with measurable business impact. The successful candidate will take ownership of our digital channels, help shape campaigns, and support the delivery of events that build meaningful relationships with both clients and prospects. You will work closely with the leadership team to deliver marketing activity that increases brand awareness, improves engagement, and contributes to the continued growth of the business. The role will also play an important part in strengthening the company s local reputation and professional presence, helping build relationships within the local business community and increasing brand visibility. This role is ideal for someone who is proactive, creative, digitally savvy and motivated by seeing their work generate real business results. Key Objectives Strengthen the company s digital presence and brand awareness Increase engagement with existing clients Support campaigns that generate new client opportunities Enhance the company's reputation and visibility within the local community and professional network Deliver professional and engaging client events and seminars Track and report on marketing performance and engagement metrics Key Responsibilities Digital Marketing & Campaigns Manage and grow the company s social media presence, creating engaging and relevant content aligned with industry themes. Plan and deliver digital marketing campaigns designed to attract new clients and increase brand visibility. Develop targeted marketing campaigns for new and existing clients, highlighting key services, planning opportunities, and important and relevant financial themes. Support advisers with their individual social media presence, including content ideas, planning and approvals. Monitor campaign and engagement performance to help improve future marketing activity. Support SEO development and digital visibility improvements. Ensure all digital activity remains compliant with group policies and regulatory requirements. Marketing Content & Communications Create engaging client communications, including newsletters, updates, brochures, and promotional materials for new and existing clients Coordinate advertisements in local publications, magazines, and digital media. Plan and deliver tax year-end marketing campaigns. Respond quickly to major industry announcements (such as budgets or regulatory changes) by coordinating client communications, webinars, video updates or Q&A sessions. Ensure all communications remain consistent with the company s brand and tone of voice. Website & Digital Presence Manage and update the company website, ensuring information remains current, engaging and relevant. Support ongoing website improvements to enhance user experience and digital visibility. Maintain updates including adviser changes, content refreshes and announcements. Events & Client Engagement Coordinate and support client events, seminars and networking opportunities. Assist with event planning, promotion, logistics and follow-up communications. Use events as part of wider client engagement and marketing campaigns. Manage prospect and new client lead tracking, monitoring conversion performance and engagement statistics. Support the management of client referrals and recognition Assist with sponsorship opportunities and collaborative partnerships. Brand and local reputation Support the growth of the company s brand presence and reputation within the local community and business network. Identify and develop business-to-business collaboration opportunities with local organisations, professional firms, and community groups. Coordinate and produce local press releases and media content to promote company news, events, achievements, and key financial insights. Identify opportunities for local exposure, including partnerships, sponsorships, community initiatives and networking opportunities. Work with the leadership team to ensure the company maintains a strong and consistent brand presence across the local market. Support initiatives designed to increase local awareness, trust and credibility, helping position the firm as a leading advice business in the region. Monitor and encourage client testimonials, online reviews and reputation-building activity across platforms such as Google. Skills & Experience Essential At least 12 months experience in digital marketing and similar role Strong written and verbal communication skills Experience managing social media platforms and content creation Understanding of digital campaigns, engagement metrics and SEO Excellent organisational skills with the ability to manage multiple projects Confident using digital tools, marketing platforms and analytics Desirable Digital marketing qualifications Experience with paid advertising campaigns Knowledge of current digital trends, social media platforms and engagement strategies Personal Qualities Creative and proactive with a passion for new ideas Comfortable working independently and taking initiative Highly organised with strong attention to detail Collaborative and able to work closely with colleagues across the business Motivated by delivering work that creates visible business impact This is a great opportunity to join a lovely and rewarding financial services organisation, where you will have the opportunity to work closely with the management team to utilise your marketing skills in a varied role, and develop a career.
Mar 17, 2026
Full time
Digital Marketing & Events Coordinator This is a great opportunity to join a lovely and rewarding financial services organisation, where you will have the opportunity to work closely with the management team to utilise your marketing skills in a varied role, and develop a career. Contract type: Permanent Location: Office based initially (hybrid opportunity following probation) Hours: Full Time 9am 5pm Salary: £26,000 £30,000 (depending on experience) Benefits; 30 days holiday (inclusive of bank holidays, increasing with length of service, Christmas company Shutdown is also in addition) NHS Top up Medical Cash Plan (increasing with length of service) Gym membership Free onsite parking Bike to work scheme Exam support and funding Inhouse development Team socials About the Role We are looking for an ambitious Digital Marketing & Events Coordinator to play a key role in strengthening our digital presence, engaging our existing clients, and attracting new ones. This is an exciting opportunity for someone who enjoys combining creative marketing with measurable business impact. The successful candidate will take ownership of our digital channels, help shape campaigns, and support the delivery of events that build meaningful relationships with both clients and prospects. You will work closely with the leadership team to deliver marketing activity that increases brand awareness, improves engagement, and contributes to the continued growth of the business. The role will also play an important part in strengthening the company s local reputation and professional presence, helping build relationships within the local business community and increasing brand visibility. This role is ideal for someone who is proactive, creative, digitally savvy and motivated by seeing their work generate real business results. Key Objectives Strengthen the company s digital presence and brand awareness Increase engagement with existing clients Support campaigns that generate new client opportunities Enhance the company's reputation and visibility within the local community and professional network Deliver professional and engaging client events and seminars Track and report on marketing performance and engagement metrics Key Responsibilities Digital Marketing & Campaigns Manage and grow the company s social media presence, creating engaging and relevant content aligned with industry themes. Plan and deliver digital marketing campaigns designed to attract new clients and increase brand visibility. Develop targeted marketing campaigns for new and existing clients, highlighting key services, planning opportunities, and important and relevant financial themes. Support advisers with their individual social media presence, including content ideas, planning and approvals. Monitor campaign and engagement performance to help improve future marketing activity. Support SEO development and digital visibility improvements. Ensure all digital activity remains compliant with group policies and regulatory requirements. Marketing Content & Communications Create engaging client communications, including newsletters, updates, brochures, and promotional materials for new and existing clients Coordinate advertisements in local publications, magazines, and digital media. Plan and deliver tax year-end marketing campaigns. Respond quickly to major industry announcements (such as budgets or regulatory changes) by coordinating client communications, webinars, video updates or Q&A sessions. Ensure all communications remain consistent with the company s brand and tone of voice. Website & Digital Presence Manage and update the company website, ensuring information remains current, engaging and relevant. Support ongoing website improvements to enhance user experience and digital visibility. Maintain updates including adviser changes, content refreshes and announcements. Events & Client Engagement Coordinate and support client events, seminars and networking opportunities. Assist with event planning, promotion, logistics and follow-up communications. Use events as part of wider client engagement and marketing campaigns. Manage prospect and new client lead tracking, monitoring conversion performance and engagement statistics. Support the management of client referrals and recognition Assist with sponsorship opportunities and collaborative partnerships. Brand and local reputation Support the growth of the company s brand presence and reputation within the local community and business network. Identify and develop business-to-business collaboration opportunities with local organisations, professional firms, and community groups. Coordinate and produce local press releases and media content to promote company news, events, achievements, and key financial insights. Identify opportunities for local exposure, including partnerships, sponsorships, community initiatives and networking opportunities. Work with the leadership team to ensure the company maintains a strong and consistent brand presence across the local market. Support initiatives designed to increase local awareness, trust and credibility, helping position the firm as a leading advice business in the region. Monitor and encourage client testimonials, online reviews and reputation-building activity across platforms such as Google. Skills & Experience Essential At least 12 months experience in digital marketing and similar role Strong written and verbal communication skills Experience managing social media platforms and content creation Understanding of digital campaigns, engagement metrics and SEO Excellent organisational skills with the ability to manage multiple projects Confident using digital tools, marketing platforms and analytics Desirable Digital marketing qualifications Experience with paid advertising campaigns Knowledge of current digital trends, social media platforms and engagement strategies Personal Qualities Creative and proactive with a passion for new ideas Comfortable working independently and taking initiative Highly organised with strong attention to detail Collaborative and able to work closely with colleagues across the business Motivated by delivering work that creates visible business impact This is a great opportunity to join a lovely and rewarding financial services organisation, where you will have the opportunity to work closely with the management team to utilise your marketing skills in a varied role, and develop a career.
Job title: Product Operations Support Specialist Location: London (Hybrid: 3 days in the office) Reporting to: Web Product Lead Contract position Be a part of a revolutionary change. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions. The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke. It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future. Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives. About the Role We are looking for a Product Operations Support Specialist to join our Web Product team at an exciting moment in our evolution. As we continue to scale and mature our Web offering, this role will play a critical part in enabling our Product Owners to focus on delivering value. This is an excellent opportunity for someone early in their career who is highly organised, curious and self-motivated, and eager to gain hands-on experience in modern digital product management within a fast-moving environment. The ideal candidate will be analytical and structured in their approach, confident coordinating stakeholders, and comfortable working across tools such as Jira, Confluence, Excel, PowerPoint, Google Analytics and Figma (or a similar design platform for reviewing and understanding designs rather than creating them). What You'll Be Doing You will work closely with our Web Product Owners to provide operational and delivery support across a range of activities, including: Managing and maintaining Jira boards, backlogs and workflows Supporting sprint ceremonies and ensuring tickets are structured and ready Documenting requirements, user stories and acceptance criteria Creating and maintaining user flows and process documentation Organising and coordinating meetings, workshops and stakeholder sessions Supporting research activities and gathering inputs from stakeholders Maintaining clear and accessible product documentation Proactively identifying ways to improve team efficiency and processes Providing ad-hoc support to Product Owners as required This role is varied and hands-on, and will provide exposure to product strategy, delivery, stakeholder management and digital optimisation. What We're Looking For We are less focused on years of experience and more interested in mindset and potential. You are: Highly organised and detail-oriented Naturally curious and eager to learn Self-motivated and proactive Comfortable working independently and managing multiple tasks Clear and confident in written communication Interested in digital products, websites and customer experience Enthusiastic about building a career in product management Experience with Jira or other delivery tools is beneficial but not essential - we are happy to support learning and development. Why Join Us? You will be joining the Web Product team at a pivotal time in our transformation. This role offers: Direct exposure to experienced Product Owners Hands-on experience in digital product delivery Opportunity to grow into more senior product roles over time A collaborative and forward-thinking team environment The chance to shape the future of our Web experience
Mar 17, 2026
Contractor
Job title: Product Operations Support Specialist Location: London (Hybrid: 3 days in the office) Reporting to: Web Product Lead Contract position Be a part of a revolutionary change. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions. The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke. It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future. Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives. About the Role We are looking for a Product Operations Support Specialist to join our Web Product team at an exciting moment in our evolution. As we continue to scale and mature our Web offering, this role will play a critical part in enabling our Product Owners to focus on delivering value. This is an excellent opportunity for someone early in their career who is highly organised, curious and self-motivated, and eager to gain hands-on experience in modern digital product management within a fast-moving environment. The ideal candidate will be analytical and structured in their approach, confident coordinating stakeholders, and comfortable working across tools such as Jira, Confluence, Excel, PowerPoint, Google Analytics and Figma (or a similar design platform for reviewing and understanding designs rather than creating them). What You'll Be Doing You will work closely with our Web Product Owners to provide operational and delivery support across a range of activities, including: Managing and maintaining Jira boards, backlogs and workflows Supporting sprint ceremonies and ensuring tickets are structured and ready Documenting requirements, user stories and acceptance criteria Creating and maintaining user flows and process documentation Organising and coordinating meetings, workshops and stakeholder sessions Supporting research activities and gathering inputs from stakeholders Maintaining clear and accessible product documentation Proactively identifying ways to improve team efficiency and processes Providing ad-hoc support to Product Owners as required This role is varied and hands-on, and will provide exposure to product strategy, delivery, stakeholder management and digital optimisation. What We're Looking For We are less focused on years of experience and more interested in mindset and potential. You are: Highly organised and detail-oriented Naturally curious and eager to learn Self-motivated and proactive Comfortable working independently and managing multiple tasks Clear and confident in written communication Interested in digital products, websites and customer experience Enthusiastic about building a career in product management Experience with Jira or other delivery tools is beneficial but not essential - we are happy to support learning and development. Why Join Us? You will be joining the Web Product team at a pivotal time in our transformation. This role offers: Direct exposure to experienced Product Owners Hands-on experience in digital product delivery Opportunity to grow into more senior product roles over time A collaborative and forward-thinking team environment The chance to shape the future of our Web experience
Senior / Principal Land and Planning Analyst (Policy) Bristol (Hybrid - minimum 2 days per week) Salary up to £60,000 per annum DOE A growing organisation within the property and development sector is seeking a Senior / Principal Land and Planning Analyst to join its expanding Research and Analytics team in Bristol. The Role You will provide data-driven insights to support new site acquisitions and help progress existing portfolio sites through the planning system. Working closely with Land, Planning and Technical teams, you will prepare technical housing and socio economic evidence to support planning applications and appeals, while also contributing to the organisation's digital transformation programme. Key Responsibilities Analyse planning and development data to support land acquisitions and planning strategy Prepare and oversee housing and socio economic evidence (housing need, land supply, infrastructure capacity, socio economic impacts) Support planning applications and planning appeals with robust research and analysis Mentor junior Land and Planning Analysts, with potential line management responsibilities Maintain research databases and GIS systems and support digital systems implementation Contribute to thought leadership research and industry insight About You Strong understanding of the UK planning system and/or property industry Excellent research and analytical skills with the ability to interpret multiple data sources Confident presenting complex information in clear written reports and presentations Experience with GIS (ideally Esri ArcGIS) Knowledge of socio economic or health impact assessment methodologies Previous local authority policy experience is highly desirable This role would particularly suit candidates with Local Plan policy or plan-making experience, especially in housing. If you're interested in learning more, please apply with your CV or for further details, you can contact me on (phone number removed) or (url removed) reference - 65125
Mar 17, 2026
Full time
Senior / Principal Land and Planning Analyst (Policy) Bristol (Hybrid - minimum 2 days per week) Salary up to £60,000 per annum DOE A growing organisation within the property and development sector is seeking a Senior / Principal Land and Planning Analyst to join its expanding Research and Analytics team in Bristol. The Role You will provide data-driven insights to support new site acquisitions and help progress existing portfolio sites through the planning system. Working closely with Land, Planning and Technical teams, you will prepare technical housing and socio economic evidence to support planning applications and appeals, while also contributing to the organisation's digital transformation programme. Key Responsibilities Analyse planning and development data to support land acquisitions and planning strategy Prepare and oversee housing and socio economic evidence (housing need, land supply, infrastructure capacity, socio economic impacts) Support planning applications and planning appeals with robust research and analysis Mentor junior Land and Planning Analysts, with potential line management responsibilities Maintain research databases and GIS systems and support digital systems implementation Contribute to thought leadership research and industry insight About You Strong understanding of the UK planning system and/or property industry Excellent research and analytical skills with the ability to interpret multiple data sources Confident presenting complex information in clear written reports and presentations Experience with GIS (ideally Esri ArcGIS) Knowledge of socio economic or health impact assessment methodologies Previous local authority policy experience is highly desirable This role would particularly suit candidates with Local Plan policy or plan-making experience, especially in housing. If you're interested in learning more, please apply with your CV or for further details, you can contact me on (phone number removed) or (url removed) reference - 65125
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Position Marketing Manager (UK-Based) Job Responsibilities Develop and execute end-to-end marketing strategies: Oversee brand marketing, digital campaigns, and content initiatives to boost Precision Synergie's visibility and drive sales across e-commerce platforms. Manage digital marketing channels: Plan and optimize paid advertising (Amazon Ads, Google Ads, TikTok/Instagram social ads) and organic content (social media posts, blog articles, product videos) to improve conversion rates and reduce customer acquisition cost (CAC). Lead brand partnership marketing: Collaborate with local partners to create co-branded campaigns (social media takeovers, matchday promotions) that align with target audience interests. Analyze marketing performance: Track KPIs (click-through rates, conversion rates, ROI, social engagement) using tools like Google Analytics or platform-specific dashboards; refine campaigns based on data insights. Manage product marketing: Create compelling product messaging, visuals, and landing pages that highlight key features (e.g., ergonomics, smart technology) and resonate with UK customers. Coordinate with cross-functional teams: Work with the Business Development team to align marketing with new platform launches, and with suppliers to promote new product releases. Essential Requirements Educational Background: Bachelor's degree in Marketing, Communications, or a related field. Master degree is preferred. Experience: Minimum 3 years' marketing experience in e-commerce, D2C brands, or retail-with a focus on digital marketing (paid ads, social media, content marketing). Proven track record of scaling brand awareness and driving sales via digital channels (e.g., increasing social followers, improving ad ROI, or boosting platform search rankings). Proficiency in marketing tools: Experience with Google Analytics, Google Ads, Amazon Ads, social media management tools (e.g., Hootsuite), and Canva/Adobe Creative Suite (for content creation). Language Skills: Fluent in spoken and written English. Basic Mandarin is a plus (to align with cross-border product launches). Skills & Competencies: Strong creative and analytical skills; ability to balance data-driven decisions with creative storytelling. Desirable Attributes Experience marketing household items and garden accessories to UK consumers. Knowledge of UK e-commerce platform algorithms (e.g., Amazon SEO, TikTok Shop's content recommendation system). Experience managing influencer partnerships (e.g., gaming streamers, home office bloggers) to expand reach. Familiarity with email marketing tools (e.g., Mailchimp) and customer retention strategies (loyalty programs, re-engagement campaigns). Salary & Benefits Salary: £51,000 per annual, paid monthly. Career Development: Ownership of creative projects-lead campaigns from concept to execution and shape the Precision Synergie brand identity. Budget to test new marketing channels and access to industry training.
Mar 17, 2026
Full time
Position Marketing Manager (UK-Based) Job Responsibilities Develop and execute end-to-end marketing strategies: Oversee brand marketing, digital campaigns, and content initiatives to boost Precision Synergie's visibility and drive sales across e-commerce platforms. Manage digital marketing channels: Plan and optimize paid advertising (Amazon Ads, Google Ads, TikTok/Instagram social ads) and organic content (social media posts, blog articles, product videos) to improve conversion rates and reduce customer acquisition cost (CAC). Lead brand partnership marketing: Collaborate with local partners to create co-branded campaigns (social media takeovers, matchday promotions) that align with target audience interests. Analyze marketing performance: Track KPIs (click-through rates, conversion rates, ROI, social engagement) using tools like Google Analytics or platform-specific dashboards; refine campaigns based on data insights. Manage product marketing: Create compelling product messaging, visuals, and landing pages that highlight key features (e.g., ergonomics, smart technology) and resonate with UK customers. Coordinate with cross-functional teams: Work with the Business Development team to align marketing with new platform launches, and with suppliers to promote new product releases. Essential Requirements Educational Background: Bachelor's degree in Marketing, Communications, or a related field. Master degree is preferred. Experience: Minimum 3 years' marketing experience in e-commerce, D2C brands, or retail-with a focus on digital marketing (paid ads, social media, content marketing). Proven track record of scaling brand awareness and driving sales via digital channels (e.g., increasing social followers, improving ad ROI, or boosting platform search rankings). Proficiency in marketing tools: Experience with Google Analytics, Google Ads, Amazon Ads, social media management tools (e.g., Hootsuite), and Canva/Adobe Creative Suite (for content creation). Language Skills: Fluent in spoken and written English. Basic Mandarin is a plus (to align with cross-border product launches). Skills & Competencies: Strong creative and analytical skills; ability to balance data-driven decisions with creative storytelling. Desirable Attributes Experience marketing household items and garden accessories to UK consumers. Knowledge of UK e-commerce platform algorithms (e.g., Amazon SEO, TikTok Shop's content recommendation system). Experience managing influencer partnerships (e.g., gaming streamers, home office bloggers) to expand reach. Familiarity with email marketing tools (e.g., Mailchimp) and customer retention strategies (loyalty programs, re-engagement campaigns). Salary & Benefits Salary: £51,000 per annual, paid monthly. Career Development: Ownership of creative projects-lead campaigns from concept to execution and shape the Precision Synergie brand identity. Budget to test new marketing channels and access to industry training.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
