Data Science Manager - Telematics page is loaded Data Science Manager - Telematicslocations: Bexhill / Hybrid: Leicester / Hybrid: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Data Science Manager - Telematics Location: Bexhill/Leicester/London - Hybrid Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. The Role: Leading on our Telematics algorithm, enchaining its value for our customers (and in turn our business) by using the raw data to influence our pricing Hands on development supported by a small team that is only limited by the imagination of the individual in this role You'll be using the Telematics data set to manage our spread of risk and help to reduce prices for our customers based on their driving data as a opposed to traditional datasets Work with internal and external stakeholder to get the data you need and influence how that data might be presented to our customers Grounding all data and pricing decisions / practices in clear documented principles, as well as managing and developing processes that reduce the likelihood of errors occurring always with the customer in mind Ensure the customer is always delivered with a price that is fair, justifiable and in-line with our governance and processes Desire to continue learning new modelling techniques / finding new data sources to ensure we stay ahead of our competitors Managing and motivating a team of analysts to achieve the above outcomes What we are looking for: Strong Analysis and coding experience. Python preferred, but if experience is with other Comfortable working with and analysing numerical/statistical data Thirst for making change / Inquisitive, curious nature Collaborates well with colleagues from own team and other teams General insurance background/knowledge preferable Good communication skills, written and verbal Interview Process: Recruiter screening call1st Round - Intro call with Hiring manager2nd Round - Case study round What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Mar 04, 2026
Full time
Data Science Manager - Telematics page is loaded Data Science Manager - Telematicslocations: Bexhill / Hybrid: Leicester / Hybrid: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Data Science Manager - Telematics Location: Bexhill/Leicester/London - Hybrid Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. The Role: Leading on our Telematics algorithm, enchaining its value for our customers (and in turn our business) by using the raw data to influence our pricing Hands on development supported by a small team that is only limited by the imagination of the individual in this role You'll be using the Telematics data set to manage our spread of risk and help to reduce prices for our customers based on their driving data as a opposed to traditional datasets Work with internal and external stakeholder to get the data you need and influence how that data might be presented to our customers Grounding all data and pricing decisions / practices in clear documented principles, as well as managing and developing processes that reduce the likelihood of errors occurring always with the customer in mind Ensure the customer is always delivered with a price that is fair, justifiable and in-line with our governance and processes Desire to continue learning new modelling techniques / finding new data sources to ensure we stay ahead of our competitors Managing and motivating a team of analysts to achieve the above outcomes What we are looking for: Strong Analysis and coding experience. Python preferred, but if experience is with other Comfortable working with and analysing numerical/statistical data Thirst for making change / Inquisitive, curious nature Collaborates well with colleagues from own team and other teams General insurance background/knowledge preferable Good communication skills, written and verbal Interview Process: Recruiter screening call1st Round - Intro call with Hiring manager2nd Round - Case study round What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Who we are We're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas.Müller Milk & Ingredients (MMI), Müller Yogurt & Desserts (MYD), and Müller Milk & Ingredients Distribution (MMID). MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Müller Corner, Müller Light, Müller Rice, and more - putting smiles on faces with every spoonful. And MMID? They're the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we're growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious. Why Müller? Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future.We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. Join Our Team as a Technical Support Analyst Location: Market Drayton / Hybrid - 3 days on-site per week Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service for end users. This role bridges the gap between frontline service desk and infrastructure teams, offering opportunities to deepen technical expertise and contribute to service improvement initiatives. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, HCCP, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. Technical Support Analyst - Your Challenge Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the organisation. This role requires regular travel to multiple Müller locations, providing hands-on support where it's needed most. What You'll Do •Provide 2nd line support for incidents and service requests.•Troubleshoot hardware, software, and infrastructure issues within SLAs.•Work closely with 1st and 3rd line teams to resolve complex issues.•Own tickets end-to-end with clear user communication.•Document solutions, known issues, and contribute to the knowledge base.•Travel frequently to various Müller sites to deliver on-site technical support.•Carry out routine system checks, updates, and maintenance.•Support user accounts, device provisioning, and software installations.•Monitor system alerts and escalate critical or recurring issues.•Manage the full End User Device asset lifecycle.•Participate in change management and service improvement discussions.•Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).•Apply security patches and maintain accurate documentation.•Share lessons learned to support ongoing team development. What You'll Bring •A technical college degree or equivalent.•Working knowledge of ITIL processes.•Strong troubleshooting skills across MS Windows environment•Familiarity with network troubleshooting and system monitoring tools.•Willingness to join an out-of-hours rota.•A high level of flexibility and readiness to travel regularly to other Müller locations. The Process Join us at Müller and be part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career:- Contact Details: F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
Mar 04, 2026
Full time
Who we are We're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas.Müller Milk & Ingredients (MMI), Müller Yogurt & Desserts (MYD), and Müller Milk & Ingredients Distribution (MMID). MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Müller Corner, Müller Light, Müller Rice, and more - putting smiles on faces with every spoonful. And MMID? They're the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we're growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious. Why Müller? Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future.We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. Join Our Team as a Technical Support Analyst Location: Market Drayton / Hybrid - 3 days on-site per week Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service for end users. This role bridges the gap between frontline service desk and infrastructure teams, offering opportunities to deepen technical expertise and contribute to service improvement initiatives. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, HCCP, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. Technical Support Analyst - Your Challenge Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the organisation. This role requires regular travel to multiple Müller locations, providing hands-on support where it's needed most. What You'll Do •Provide 2nd line support for incidents and service requests.•Troubleshoot hardware, software, and infrastructure issues within SLAs.•Work closely with 1st and 3rd line teams to resolve complex issues.•Own tickets end-to-end with clear user communication.•Document solutions, known issues, and contribute to the knowledge base.•Travel frequently to various Müller sites to deliver on-site technical support.•Carry out routine system checks, updates, and maintenance.•Support user accounts, device provisioning, and software installations.•Monitor system alerts and escalate critical or recurring issues.•Manage the full End User Device asset lifecycle.•Participate in change management and service improvement discussions.•Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).•Apply security patches and maintain accurate documentation.•Share lessons learned to support ongoing team development. What You'll Bring •A technical college degree or equivalent.•Working knowledge of ITIL processes.•Strong troubleshooting skills across MS Windows environment•Familiarity with network troubleshooting and system monitoring tools.•Willingness to join an out-of-hours rota.•A high level of flexibility and readiness to travel regularly to other Müller locations. The Process Join us at Müller and be part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career:- Contact Details: F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
Commercial Analyst Aberdeen Based Day Rate: Up to 530 per day Via Umbrella 4 - Days per week role Mon-Thurs - Flexible to change this Contract - Minimum term will be end of the year- Start 1st of April - Potentially on-going Experience : Looking for candidate who has worked in North Sea commercial areas for over 5 years and is familiar with Decommissioning security agreements and administering key tasks within such agreements Experience in negotiating a range of commercial agreements Able to work in small team and engage with key internal and external stakeholders Familiar with North Sea and existing players and infrastructure that exists - 5 Years min. Good team player and self-starter Role Commercial lead covering range of commercial areas with particular focus on administration of Decommissioning Security Agreements for existing and previous fields, this would cover areas below Review calculations provided by Operators under various DSAs ensuring DSA terms and assumptions followed and ensuring operator activates expert referral where required Manage security with local and central stakeholders, ensure security provided in accordance with agreements Ensure security received in accordance with agreements, Track and update exposure on previous legacy fields Respond on decommissioning plans to gov including providing letters of support Track and respond to section 29 notices Work with AR local and US team and provide regular updates on progress/exposure Provide support on other commercial areas covering a wide range of agreements transportation, proximity, JOA, pipelines, crossing etc Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 03, 2026
Contractor
Commercial Analyst Aberdeen Based Day Rate: Up to 530 per day Via Umbrella 4 - Days per week role Mon-Thurs - Flexible to change this Contract - Minimum term will be end of the year- Start 1st of April - Potentially on-going Experience : Looking for candidate who has worked in North Sea commercial areas for over 5 years and is familiar with Decommissioning security agreements and administering key tasks within such agreements Experience in negotiating a range of commercial agreements Able to work in small team and engage with key internal and external stakeholders Familiar with North Sea and existing players and infrastructure that exists - 5 Years min. Good team player and self-starter Role Commercial lead covering range of commercial areas with particular focus on administration of Decommissioning Security Agreements for existing and previous fields, this would cover areas below Review calculations provided by Operators under various DSAs ensuring DSA terms and assumptions followed and ensuring operator activates expert referral where required Manage security with local and central stakeholders, ensure security provided in accordance with agreements Ensure security received in accordance with agreements, Track and update exposure on previous legacy fields Respond on decommissioning plans to gov including providing letters of support Track and respond to section 29 notices Work with AR local and US team and provide regular updates on progress/exposure Provide support on other commercial areas covering a wide range of agreements transportation, proximity, JOA, pipelines, crossing etc Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Feb 28, 2026
Full time
IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Trethowans, Nelsons and Slater Heelis. Our philosophy has been to acquire high-performing, mid-tier firms with an excellent regional brand, good-will and reputation; and then give them the investment and structure to be ambitious - but without losing their individuality or firm culture. So we think you get the best of both worlds, local firm culture and big-firm investment and infrastructure. As a result of our growth, we are seeking an experienced IT Service Desk Analyst to join our dynamic IT team, based from the offices of Slater Heelis Solicitors in Sale. Job Summary: An experienced IT service desk analyst with M365 skills responsible for providing technical support, addressing 1st line IT issues and contributing towards the smooth operation of Lawfront's IT infrastructure. This role will also involve ensuring helpdesk best practice and assisting Lawfront's colleagues with IT related issues and requests. Principal Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Log, track, and resolve incidents and service requests in line with SLAs. Diagnose and troubleshoot hardware, software, network, and application issues. Escalate unresolved issues to 2nd/3rd line support teams as appropriate. Maintain accurate documentation of issues and resolutions. Support user account management (e.g., password resets, access requests). Assist with onboarding/offboarding processes including device setup. Monitor system alerts and respond to outages or performance issues. Supporting the Farleys and Slater Heelis IT Leads. Deliver excellent customer service and maintain a professional demeanour. Skills and Knowledge: Previous experience in a helpdesk or IT support role (1+ years preferred). Knowledge of Windows OS, Microsoft 365, and basic networking. Familiarity with Active Directory, M365, ticketing systems (e.g. Halo). Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Full Driving License - occasionally required to visit Group sites. What we Offer: Competitive salary and benefits package. Opportunities for professional development and certification. A collaborative and supportive team environment. Exposure to enterprise-level infrastructure and security operations. If this sounds like something you'd be interested in, then please click below to apply.
Feb 28, 2026
Full time
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Trethowans, Nelsons and Slater Heelis. Our philosophy has been to acquire high-performing, mid-tier firms with an excellent regional brand, good-will and reputation; and then give them the investment and structure to be ambitious - but without losing their individuality or firm culture. So we think you get the best of both worlds, local firm culture and big-firm investment and infrastructure. As a result of our growth, we are seeking an experienced IT Service Desk Analyst to join our dynamic IT team, based from the offices of Slater Heelis Solicitors in Sale. Job Summary: An experienced IT service desk analyst with M365 skills responsible for providing technical support, addressing 1st line IT issues and contributing towards the smooth operation of Lawfront's IT infrastructure. This role will also involve ensuring helpdesk best practice and assisting Lawfront's colleagues with IT related issues and requests. Principal Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Log, track, and resolve incidents and service requests in line with SLAs. Diagnose and troubleshoot hardware, software, network, and application issues. Escalate unresolved issues to 2nd/3rd line support teams as appropriate. Maintain accurate documentation of issues and resolutions. Support user account management (e.g., password resets, access requests). Assist with onboarding/offboarding processes including device setup. Monitor system alerts and respond to outages or performance issues. Supporting the Farleys and Slater Heelis IT Leads. Deliver excellent customer service and maintain a professional demeanour. Skills and Knowledge: Previous experience in a helpdesk or IT support role (1+ years preferred). Knowledge of Windows OS, Microsoft 365, and basic networking. Familiarity with Active Directory, M365, ticketing systems (e.g. Halo). Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Full Driving License - occasionally required to visit Group sites. What we Offer: Competitive salary and benefits package. Opportunities for professional development and certification. A collaborative and supportive team environment. Exposure to enterprise-level infrastructure and security operations. If this sounds like something you'd be interested in, then please click below to apply.
1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services As a 1st Line Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You'll log, categorise, and manage incidents, providing resolutions where possible and escalating when necessary. This role involves both telephone and deskside support, with a strong focus on communication, accuracy, and customer satisfaction. Key Responsibilities Log, classify, and process IT incidents and service requests accurately. Provide first-line troubleshooting, investigation, and diagnosis. Perform routine daily system checks (e.g., backups, server checks). Escalate more complex issues to the appropriate teams while ensuring timely updates to users. Work within defined Service Level Agreements (SLAs). Maintain clear communication with users regarding incident progress and outcomes. Support various IT projects and undertake additional tasks as required. Essential Technical Skills Experience with MS Windows Desktop & Server OS (Windows 10/11, Windows Server 2016+). Strong knowledge of MS Office, Office 365, Outlook (2016+). Active Directory user, group, and computer administration. Ability to diagnose and resolve Citrix connectivity issues. Desirable Technical Skills Understanding of PC & server hardware troubleshooting. Familiarity with Android/iOS mobile devices. Experience with Microsoft Azure and Office 365 admin. Troubleshooting video conferencing platforms, especially MS Teams. Desirable Knowledge Understanding of ITIL, particularly Service Operation. 1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services
Feb 28, 2026
Contractor
1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services As a 1st Line Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You'll log, categorise, and manage incidents, providing resolutions where possible and escalating when necessary. This role involves both telephone and deskside support, with a strong focus on communication, accuracy, and customer satisfaction. Key Responsibilities Log, classify, and process IT incidents and service requests accurately. Provide first-line troubleshooting, investigation, and diagnosis. Perform routine daily system checks (e.g., backups, server checks). Escalate more complex issues to the appropriate teams while ensuring timely updates to users. Work within defined Service Level Agreements (SLAs). Maintain clear communication with users regarding incident progress and outcomes. Support various IT projects and undertake additional tasks as required. Essential Technical Skills Experience with MS Windows Desktop & Server OS (Windows 10/11, Windows Server 2016+). Strong knowledge of MS Office, Office 365, Outlook (2016+). Active Directory user, group, and computer administration. Ability to diagnose and resolve Citrix connectivity issues. Desirable Technical Skills Understanding of PC & server hardware troubleshooting. Familiarity with Android/iOS mobile devices. Experience with Microsoft Azure and Office 365 admin. Troubleshooting video conferencing platforms, especially MS Teams. Desirable Knowledge Understanding of ITIL, particularly Service Operation. 1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Feb 28, 2026
Full time
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Job description: 1st line analyst Duration: 6 months rolling contract Location: Milton Keynes (hybrid) Hours: 0700am-1500pm or 1100am- 1900pm Rate of pay: 12.92 ph Location Milton Keynes MK7 8JU role will be hybrid End Client Rolls Royce Job Description A Security Cleared (Minimum SC) First Line Analyst supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. Call Steve Hill on (phone number removed) IND/LET
Feb 28, 2026
Seasonal
Job description: 1st line analyst Duration: 6 months rolling contract Location: Milton Keynes (hybrid) Hours: 0700am-1500pm or 1100am- 1900pm Rate of pay: 12.92 ph Location Milton Keynes MK7 8JU role will be hybrid End Client Rolls Royce Job Description A Security Cleared (Minimum SC) First Line Analyst supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. Call Steve Hill on (phone number removed) IND/LET
I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)
Feb 27, 2026
Full time
I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)
The PureGym Way PureGym is the No.1 gym operator in the UK, and the 4th largest gym operator worldwide. With 600+ gyms and over 2 million members across the UK, Europe & the US, we are the gym where Everybody is Welcome. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 5 days) Great learning & development resources Enhanced maternity pay, paternity and adoption leave The Role Location: Leeds (2 days in the office)Type: Full Time Contract type: Permanent Application: Closing date Sunday 8th February (early applications encouraged) We are looking for a Head of Marketing Analytics to join the Digital Marketing team. This role will lead on marketing analytics for the PureGym Group (UK, Denmark, Switzerland and the US), working closing with channel marketing and commercial finance teams to track and understand effectiveness of all marketing activity - both digital and ATL -, informing where and how we invest to maximise volume of new members. There will also be line management of a Digital Marketing Analyst. Key duties will include: Accurately track and report back on the performance of marketing activity, working closely with channel specialists to understand effectiveness of activity vs. KPIs Develop internal reporting capabilities, clearly consolidating marketing data into a single suite of reports to inform investment decisions. Communicate complex marketing datasets to a broad range of stakeholders, providing key recommendations to drive action Produce the relevant weekly and monthly reports to communicate the performance of UK digital marketing activity back to the wider business Support channel teams in delivering structured testing plans, helping define hypotheses and measuring their success Lead on usage and implementation of MMM and MTA tools - giving a broader understanding of marketing performance Continue to help evolve our marketing strategies, looking at new ways to target our audiences, including leveraging 1st party data for use within digital marketing campaigns Work with agency partners, as well as our in-house development and Insight & Analytics teams to improve our marketing analytics capability, ensuring we have the data we need to inform strategy Closely monitor market trends using tools such as Similarweb to track PureGym's performance in the context of key competitors and the wider market The Person Experience in a similar role or previous experience activating and managing digital marketing campaigns Has excellent numerical and analytical skills and able to interpret data to inform digital strategy Has excellent working knowledge of Google Analytics and other analytical tools Highly confident preparing reports in Excel with experience of using data visualisation software such as PowerBI, Looker Studio or Tableau Has a good understanding of digital channels, including PPC, SEO, programmatic display and paid social. Familiar with Google Search Ads 360, Meta Business Manager and other marketing platforms Is commercially aware and uses knowledge and experience to drive success of PureGym Can effectively build strong working relationships and networks to enable success, both within PureGym and with agency partners Has excellent communication, organisational and time management skills Takes ownership for performance and ensures that all targets are met Ambitious, driven and looking for a career in a fast-paced environment Has the ability to manage numerous projects whilst remaining calm PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.
Feb 20, 2026
Full time
The PureGym Way PureGym is the No.1 gym operator in the UK, and the 4th largest gym operator worldwide. With 600+ gyms and over 2 million members across the UK, Europe & the US, we are the gym where Everybody is Welcome. We champion diversity and are committed to providing a workplace where everyone feels free to be. We're proud to be recognised as a Top Institute Employer , reflecting our commitment to excellence in employee experience and workplace culture . We offer: Free nationwide gym membership for you + 1 Hybrid working A truly flexible working culture Personal private healthcare, including digital GP Life insurance x4 Company pension contribution 25 days annual leave, plus 1 personal day Option to purchase additional holiday (up to 5 days) Great learning & development resources Enhanced maternity pay, paternity and adoption leave The Role Location: Leeds (2 days in the office)Type: Full Time Contract type: Permanent Application: Closing date Sunday 8th February (early applications encouraged) We are looking for a Head of Marketing Analytics to join the Digital Marketing team. This role will lead on marketing analytics for the PureGym Group (UK, Denmark, Switzerland and the US), working closing with channel marketing and commercial finance teams to track and understand effectiveness of all marketing activity - both digital and ATL -, informing where and how we invest to maximise volume of new members. There will also be line management of a Digital Marketing Analyst. Key duties will include: Accurately track and report back on the performance of marketing activity, working closely with channel specialists to understand effectiveness of activity vs. KPIs Develop internal reporting capabilities, clearly consolidating marketing data into a single suite of reports to inform investment decisions. Communicate complex marketing datasets to a broad range of stakeholders, providing key recommendations to drive action Produce the relevant weekly and monthly reports to communicate the performance of UK digital marketing activity back to the wider business Support channel teams in delivering structured testing plans, helping define hypotheses and measuring their success Lead on usage and implementation of MMM and MTA tools - giving a broader understanding of marketing performance Continue to help evolve our marketing strategies, looking at new ways to target our audiences, including leveraging 1st party data for use within digital marketing campaigns Work with agency partners, as well as our in-house development and Insight & Analytics teams to improve our marketing analytics capability, ensuring we have the data we need to inform strategy Closely monitor market trends using tools such as Similarweb to track PureGym's performance in the context of key competitors and the wider market The Person Experience in a similar role or previous experience activating and managing digital marketing campaigns Has excellent numerical and analytical skills and able to interpret data to inform digital strategy Has excellent working knowledge of Google Analytics and other analytical tools Highly confident preparing reports in Excel with experience of using data visualisation software such as PowerBI, Looker Studio or Tableau Has a good understanding of digital channels, including PPC, SEO, programmatic display and paid social. Familiar with Google Search Ads 360, Meta Business Manager and other marketing platforms Is commercially aware and uses knowledge and experience to drive success of PureGym Can effectively build strong working relationships and networks to enable success, both within PureGym and with agency partners Has excellent communication, organisational and time management skills Takes ownership for performance and ensures that all targets are met Ambitious, driven and looking for a career in a fast-paced environment Has the ability to manage numerous projects whilst remaining calm PureGym is proud to be an equal opportunities employer. Our company mantra is 'Everybody Welcome' and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere. Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team click apply for full job details
Oct 29, 2025
Full time
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team click apply for full job details
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Oct 08, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
My client is a IT consultancy specialising in all things IT support, this role is within the Pharmaceuticals industry Based full time onsite in Slough £18.87ph inside ir35 via umbrella 3 months + What You'll Do Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. Some of the daily activities are: End users support Windows 10 and Microsoft O365 troubleshooting. Resolution of software and hardware issues (laptop, desktop, printers) Installation and configuration of laptops Software issues for inhouse applications Handling of tickets in the IT ticketing tool Quick analysis and incident management, close collaboration with expert team Preparing new hardware Building laptops and PC's with SCCM Basic meeting support knowledge (Teams and AV Support) Physical installation of cabling, monitors, dockings, PC's, printers, . Basic Network knowledge (Patching.) Able to present training material both in person and on teams (All material and training to be provided by UCB) What You'll Need The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ITIL minded Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP ) Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) Previous experience working in a corporate IT environment is an asset Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers Kiosk Bar: welcoming users, troubleshooting and providing solutions. Excellent time management and organizational skills Stress Resistant, Team spirit and customer minded Willing to take initiative and be hands-on Very good communication skills, both verbal and written in Local Language and good command of English
Oct 08, 2025
Contractor
My client is a IT consultancy specialising in all things IT support, this role is within the Pharmaceuticals industry Based full time onsite in Slough £18.87ph inside ir35 via umbrella 3 months + What You'll Do Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. Some of the daily activities are: End users support Windows 10 and Microsoft O365 troubleshooting. Resolution of software and hardware issues (laptop, desktop, printers) Installation and configuration of laptops Software issues for inhouse applications Handling of tickets in the IT ticketing tool Quick analysis and incident management, close collaboration with expert team Preparing new hardware Building laptops and PC's with SCCM Basic meeting support knowledge (Teams and AV Support) Physical installation of cabling, monitors, dockings, PC's, printers, . Basic Network knowledge (Patching.) Able to present training material both in person and on teams (All material and training to be provided by UCB) What You'll Need The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ITIL minded Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP ) Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) Previous experience working in a corporate IT environment is an asset Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers Kiosk Bar: welcoming users, troubleshooting and providing solutions. Excellent time management and organizational skills Stress Resistant, Team spirit and customer minded Willing to take initiative and be hands-on Very good communication skills, both verbal and written in Local Language and good command of English
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Oct 07, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Oct 07, 2025
Contractor
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Job Title: Cryptography Analyst Location: Hybrid working - 2 days a week in Knutsford Cheshire Duration: Till 31st December 2025 Rate: 445.00 per day (Inside IR35) Successful candidates will be required to go through a BPSS Clearance We are looking for an experienced Cryptography Analyst to join a dedicated security team. You will be supporting the integrity and availability of the clients cryptographic infrastructure. You will play a key role in supporting cryptographic hardware, key management services, certificate management, and ensuring adherence to IT security standards. Your expertise will help shape and secure the operations, aligning with the Crypto strategy and wider departmental goals. Key Responsibilities Manage cryptographic hardware (HSMs - Thales, Entrust, Gemalto, etc.), including installation, configuration, and on-site activities Perform SSH key and certificate management Support cryptographic key lifecycle activities: generation, distribution, storage, recovery, and deletion Maintain accurate documentation and perform regular risk and compliance checks Handle incident, problem, and change management processes (aligned with ITIL best practices) Ensure strong governance, audit trails, and adherence to Barclays' IT Security Standards Contribute to automation and scripting efforts (e.g., Python) to streamline operations Participate in out-of-hours support and provide monthly risk/management reporting Collaborate with global teams across diverse platforms (IBM, Tandem, Unix) Essential Skills & Qualifications Proven experience in cryptography or information security roles Hands-on experience with HSMs from vendors such as Thales, Entrust, or Gemalto Familiarity with HSM monitoring tools Strong scripting or coding skills (Python preferred) ITIL Foundation Certification Bachelor's Degree in Computer Science or related field Strong stakeholder management and communication skills Excellent attention to detail and ability to multitask Proficient in Microsoft Office tools Desirable Skills Operational experience in IT Security environments Industry certifications in security and/or project management Experience with Unix/Windows operating systems Proficiency in tools such as SharePoint, Confluence, and JIRA Understanding of compliance, data protection, and incident response best practices Experience creating and maintaining operational documentation If you are interested and looking for your next role, please apply with a copy of your CV or email - (url removed)
Oct 07, 2025
Contractor
Job Title: Cryptography Analyst Location: Hybrid working - 2 days a week in Knutsford Cheshire Duration: Till 31st December 2025 Rate: 445.00 per day (Inside IR35) Successful candidates will be required to go through a BPSS Clearance We are looking for an experienced Cryptography Analyst to join a dedicated security team. You will be supporting the integrity and availability of the clients cryptographic infrastructure. You will play a key role in supporting cryptographic hardware, key management services, certificate management, and ensuring adherence to IT security standards. Your expertise will help shape and secure the operations, aligning with the Crypto strategy and wider departmental goals. Key Responsibilities Manage cryptographic hardware (HSMs - Thales, Entrust, Gemalto, etc.), including installation, configuration, and on-site activities Perform SSH key and certificate management Support cryptographic key lifecycle activities: generation, distribution, storage, recovery, and deletion Maintain accurate documentation and perform regular risk and compliance checks Handle incident, problem, and change management processes (aligned with ITIL best practices) Ensure strong governance, audit trails, and adherence to Barclays' IT Security Standards Contribute to automation and scripting efforts (e.g., Python) to streamline operations Participate in out-of-hours support and provide monthly risk/management reporting Collaborate with global teams across diverse platforms (IBM, Tandem, Unix) Essential Skills & Qualifications Proven experience in cryptography or information security roles Hands-on experience with HSMs from vendors such as Thales, Entrust, or Gemalto Familiarity with HSM monitoring tools Strong scripting or coding skills (Python preferred) ITIL Foundation Certification Bachelor's Degree in Computer Science or related field Strong stakeholder management and communication skills Excellent attention to detail and ability to multitask Proficient in Microsoft Office tools Desirable Skills Operational experience in IT Security environments Industry certifications in security and/or project management Experience with Unix/Windows operating systems Proficiency in tools such as SharePoint, Confluence, and JIRA Understanding of compliance, data protection, and incident response best practices Experience creating and maintaining operational documentation If you are interested and looking for your next role, please apply with a copy of your CV or email - (url removed)
IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the te click apply for full job details
Oct 07, 2025
Full time
IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the te click apply for full job details
Support Analyst, Support Engineer, COR7363A Joining this established and highly successful company just outside of High Wycombe, the Support Analyst / Support Engineer role is a fantastic opportunity for somebody looking to progress their career. The Role In a fully onsite position, the Support Analyst / Support Engineer will provide 1st and 2nd line IT support to circa 100 users, to help ensure the click apply for full job details
Oct 06, 2025
Full time
Support Analyst, Support Engineer, COR7363A Joining this established and highly successful company just outside of High Wycombe, the Support Analyst / Support Engineer role is a fantastic opportunity for somebody looking to progress their career. The Role In a fully onsite position, the Support Analyst / Support Engineer will provide 1st and 2nd line IT support to circa 100 users, to help ensure the click apply for full job details
Reed Technology
Newcastle Upon Tyne, Tyne And Wear
IT Service Desk Analyst - Shift Pattern Based - 4 on/4 off(Days and Nights) Newcastle 3 Month Contract £ 25 Per Hour - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity, with a start date set immediately afterwards.
Oct 06, 2025
Contractor
IT Service Desk Analyst - Shift Pattern Based - 4 on/4 off(Days and Nights) Newcastle 3 Month Contract £ 25 Per Hour - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity, with a start date set immediately afterwards.
1st Line Support Analyst Social care Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you ll be doing As a 1st Line Support Analyst, you ll be the first point of contact for IT queries, helping colleagues resolve issues quickly and efficiently. Your responsibilities will include: Diagnosing and resolving technical issues. Providing end-user remote support. Installing authorised software to laptops and desktops using Microsoft InTune. Maintaining accurate logs for equipment and users. Setting up new user accounts and disabling expired accounts in line with policy. Keeping IT documentation and knowledge base content up to date. Escalating complex issues and identifying incident trends. Liaising with third parties to resolve issues (e.g. connectivity, phone lines). Supporting wider IT team projects when required. What you ll need We re looking for someone with a strong interest in technology, great communication skills and a proactive attitude. You ll need to demonstrate: Knowledge of Windows 10/11 and Microsoft Office software. Understanding of networking (TCP/IP, DNS, DHCP). Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under pressure. This is a great opportunity to build your career in IT, with exposure to a wide range of technologies and the chance to work on exciting projects alongside a supportive team. You ll play a key role in ensuring smooth IT operations and will be given the tools and training to grow and develop your technical expertise, as well as playing your part in supporting members of the community who need it the most. If you re an organised, motivated individual who thrives on helping people and solving problems, we d love to hear from you! Please apply and we ll be in touch shortly (phone number removed); Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Oct 03, 2025
Full time
1st Line Support Analyst Social care Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you ll be doing As a 1st Line Support Analyst, you ll be the first point of contact for IT queries, helping colleagues resolve issues quickly and efficiently. Your responsibilities will include: Diagnosing and resolving technical issues. Providing end-user remote support. Installing authorised software to laptops and desktops using Microsoft InTune. Maintaining accurate logs for equipment and users. Setting up new user accounts and disabling expired accounts in line with policy. Keeping IT documentation and knowledge base content up to date. Escalating complex issues and identifying incident trends. Liaising with third parties to resolve issues (e.g. connectivity, phone lines). Supporting wider IT team projects when required. What you ll need We re looking for someone with a strong interest in technology, great communication skills and a proactive attitude. You ll need to demonstrate: Knowledge of Windows 10/11 and Microsoft Office software. Understanding of networking (TCP/IP, DNS, DHCP). Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under pressure. This is a great opportunity to build your career in IT, with exposure to a wide range of technologies and the chance to work on exciting projects alongside a supportive team. You ll play a key role in ensuring smooth IT operations and will be given the tools and training to grow and develop your technical expertise, as well as playing your part in supporting members of the community who need it the most. If you re an organised, motivated individual who thrives on helping people and solving problems, we d love to hear from you! Please apply and we ll be in touch shortly (phone number removed); Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
