Customer Service Administrator Role: Temporary to Permanent Location: Swindon Working in a busy, vibrant but friendly office, you would provide support to a team of account managers looking after multiple client accounts across various industry sectors. The Role: Day to day activities include phone and email communication with clients. Answer end consumer queries i.e. issue refunds Deal with couriers General Administration. Compiling reports. Quoting customers for ad-hoc services or requests. Liaising with suppliers and Account Managers Skills and Experience: Great interpersonal skills The ability to multi-task Excellent IT skills and the ability to pick up new software packages is essential. Experience of working in a busy office environment. Good customer service skills and attention to detail required. Flexibility, working alone or as part of a team. Previous and proven experience in a commercial customer service/administration environment Benefits: Competitive salary Parking On Site 40 Hour week Working hours 9:00 to 5:30, Mon - Fri Our client is based outside of Swindon and your own transport would be essential for this role By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Mar 18, 2026
Seasonal
Customer Service Administrator Role: Temporary to Permanent Location: Swindon Working in a busy, vibrant but friendly office, you would provide support to a team of account managers looking after multiple client accounts across various industry sectors. The Role: Day to day activities include phone and email communication with clients. Answer end consumer queries i.e. issue refunds Deal with couriers General Administration. Compiling reports. Quoting customers for ad-hoc services or requests. Liaising with suppliers and Account Managers Skills and Experience: Great interpersonal skills The ability to multi-task Excellent IT skills and the ability to pick up new software packages is essential. Experience of working in a busy office environment. Good customer service skills and attention to detail required. Flexibility, working alone or as part of a team. Previous and proven experience in a commercial customer service/administration environment Benefits: Competitive salary Parking On Site 40 Hour week Working hours 9:00 to 5:30, Mon - Fri Our client is based outside of Swindon and your own transport would be essential for this role By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Fairford Associates
Newcastle Upon Tyne, Tyne And Wear
Job title Security Operations Manager Location: North-East S alary: £36,500-£38,500 , Pension, a company Car is provided, Health Plan (after qualifying period completed), Holiday entitlement 5.6 weeks per annum Why Join? My client is a North-East based security company with SIA Security Industry approved contractor status. They operate on a national basis, with clients in a broad range of sectors. The Opportunity I am currently working with them to appoint an experienced and talented Security Operations Manager to oversee a portfolio of mixed contracts across the North-East. The role requires the role-holder to build strong relationships with customers and to represent the company to understand customer needs and demands covering the services of Security Manned Guarding, Facilities management, Key Holding and Response Sector. You will report into the Senior Operations Manager for National Accounts and will manage a team of Supervisors and Controllers. What You ll Be Doing Lead and manage the day-to-day security operations across multiple sites and contracts Involvement on the duty manager rota which would be 1 in 3 weekends Support, mentor, and develop security teams to deliver a first-class service Ensure full compliance with UK security industry standards and regulations Build and maintain strong client relationships through exceptional service delivery and communication/liaison Oversee incident response, investigations, and accurate reporting Recruit, train, and guide security personnel to success Delegate tasks to appropriate colleagues conduct regular audits to ensure continuous improvement of standards Oversee other key elements such as discipline, H&S, company vehicles, etc About You You will be experienced in Operations/Accounts Management roles within the Security Manned Guarding Industry or the Cleaning/Facilities Management. Possess a strong understanding of on the ground operations. NEBOSH/IOSH Health and Safety qualified Possess a UK driving license Reside in the North-East Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role, we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest.
Mar 18, 2026
Full time
Job title Security Operations Manager Location: North-East S alary: £36,500-£38,500 , Pension, a company Car is provided, Health Plan (after qualifying period completed), Holiday entitlement 5.6 weeks per annum Why Join? My client is a North-East based security company with SIA Security Industry approved contractor status. They operate on a national basis, with clients in a broad range of sectors. The Opportunity I am currently working with them to appoint an experienced and talented Security Operations Manager to oversee a portfolio of mixed contracts across the North-East. The role requires the role-holder to build strong relationships with customers and to represent the company to understand customer needs and demands covering the services of Security Manned Guarding, Facilities management, Key Holding and Response Sector. You will report into the Senior Operations Manager for National Accounts and will manage a team of Supervisors and Controllers. What You ll Be Doing Lead and manage the day-to-day security operations across multiple sites and contracts Involvement on the duty manager rota which would be 1 in 3 weekends Support, mentor, and develop security teams to deliver a first-class service Ensure full compliance with UK security industry standards and regulations Build and maintain strong client relationships through exceptional service delivery and communication/liaison Oversee incident response, investigations, and accurate reporting Recruit, train, and guide security personnel to success Delegate tasks to appropriate colleagues conduct regular audits to ensure continuous improvement of standards Oversee other key elements such as discipline, H&S, company vehicles, etc About You You will be experienced in Operations/Accounts Management roles within the Security Manned Guarding Industry or the Cleaning/Facilities Management. Possess a strong understanding of on the ground operations. NEBOSH/IOSH Health and Safety qualified Possess a UK driving license Reside in the North-East Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role, we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest.
We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in Leeds . Reporting to the Hire Desk Manager you will be responsible for actively contributing to the region s performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained. In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits discount on selected high street stores. Responsibilities include: • Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution. • New account opening and onboarding of new customers • Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach. • Follow up of open quotes to drive revenue performance within the allocated region • Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes • Understand and articulate product range (customer gets the right machine for the job). • Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience • Deal with all customers queries quickly, efficiently and cost effectively. • Respond/Resolve/Escalate customer related problems or service issues owning through to resolution. The ideal candidate will have/be: • Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment • Hard working with a high level of customer focus • Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers • Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer • Proactive, high energy team player, ability to work closely with colleagues at all levels. • Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms • Strong verbal and written communication skills, who can work will with colleagues and customers of all levels Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment
Mar 18, 2026
Full time
We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in Leeds . Reporting to the Hire Desk Manager you will be responsible for actively contributing to the region s performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained. In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits discount on selected high street stores. Responsibilities include: • Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution. • New account opening and onboarding of new customers • Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach. • Follow up of open quotes to drive revenue performance within the allocated region • Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes • Understand and articulate product range (customer gets the right machine for the job). • Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience • Deal with all customers queries quickly, efficiently and cost effectively. • Respond/Resolve/Escalate customer related problems or service issues owning through to resolution. The ideal candidate will have/be: • Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment • Hard working with a high level of customer focus • Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers • Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer • Proactive, high energy team player, ability to work closely with colleagues at all levels. • Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms • Strong verbal and written communication skills, who can work will with colleagues and customers of all levels Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment
Ready for a career with Mazda / MG? Exciting new opportunity for a Vehicle Sales Executive to join our team at our newly refurbished state-of-the-art site in Stockport. We re committed to providing our employees with a great experience when they re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice. If that sounds like you, keep reading. Your future starts here We love diversity and welcome applications from all areas of sales including high street retail, automotive and more! The Role at a Glance: Vehicle Sales Executive Stockport £20,000 Basic Rising by £1k each year (£65,000+ OTE) Plus Excellent Benefits Including Company Car, Commission, Staff Car Scheme, Benefits, Manufacturer Training & Continuous Development. About us: From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North , with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction. Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models. Joining us as a Vehicle Sales Executive offers you the opportunity to develop your career with one of the world's most prestigious companies. The Vehicle Sales Executive Role: As a Sales Executive, you will be highly skilled at discovering customer needs and matching those with the right product. You ll likely be someone who has previously worked in a similar role, as an automotive sales executive or retail executive, demonstrating your ability to deliver great customer experiences. You ll get a buzz from personal interaction, listening and adapting, and guiding the customer towards the best choice for them. You ll be ready to apply your in-depth product knowledge to build the closest possible match between product and customer. As a Sales Executive with RRG Stockport you ll be proud to represent Mazda / MG, and you ll get great satisfaction from turning showroom visitors into loyal customers. About You: • Previous sales experience needed • Highly skilled at discovering customers needs and following through with exciting solutions • Enjoy working in a high-pressured environment, with a record of achieving challenging targets • Always curious with a willingness to learn and develop and stay on top of innovative products and complex technical information • Strong people and communication skills with the ability to quickly build rapport with our customers • Ability to take initiative and ownership of issues; with a can-do attitude • Strong communication skills easily builds up relationships internally and with customers, pleasant and demonstrates humility • Strong interest in automotive and agility to learn about new products • Listen and talk to customers, to uncover their needs and build trust and rapport Interested? Apply here for a fast-track path to the Hiring Manager. Your Experience / Background / Previous Roles May Include: High Street Retail Sales, Customer Advisor, Motoring Sales, Dealership Sales, Automotive Sales Consultant, Automotive Sales Representative, Automotive Account Manager, Auto Sales Coordinator, Car Sales Executive, Vehicle Sales Associate, Automotive Sales Coordinator, Car Sales Consultant, Retail, Customer Service, Sales, Business Development, Vehicle Service Advisor, Fleet Controller, Showroom Manager, Showroom Receptionist, Showroom Host. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 18, 2026
Full time
Ready for a career with Mazda / MG? Exciting new opportunity for a Vehicle Sales Executive to join our team at our newly refurbished state-of-the-art site in Stockport. We re committed to providing our employees with a great experience when they re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice. If that sounds like you, keep reading. Your future starts here We love diversity and welcome applications from all areas of sales including high street retail, automotive and more! The Role at a Glance: Vehicle Sales Executive Stockport £20,000 Basic Rising by £1k each year (£65,000+ OTE) Plus Excellent Benefits Including Company Car, Commission, Staff Car Scheme, Benefits, Manufacturer Training & Continuous Development. About us: From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North , with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction. Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models. Joining us as a Vehicle Sales Executive offers you the opportunity to develop your career with one of the world's most prestigious companies. The Vehicle Sales Executive Role: As a Sales Executive, you will be highly skilled at discovering customer needs and matching those with the right product. You ll likely be someone who has previously worked in a similar role, as an automotive sales executive or retail executive, demonstrating your ability to deliver great customer experiences. You ll get a buzz from personal interaction, listening and adapting, and guiding the customer towards the best choice for them. You ll be ready to apply your in-depth product knowledge to build the closest possible match between product and customer. As a Sales Executive with RRG Stockport you ll be proud to represent Mazda / MG, and you ll get great satisfaction from turning showroom visitors into loyal customers. About You: • Previous sales experience needed • Highly skilled at discovering customers needs and following through with exciting solutions • Enjoy working in a high-pressured environment, with a record of achieving challenging targets • Always curious with a willingness to learn and develop and stay on top of innovative products and complex technical information • Strong people and communication skills with the ability to quickly build rapport with our customers • Ability to take initiative and ownership of issues; with a can-do attitude • Strong communication skills easily builds up relationships internally and with customers, pleasant and demonstrates humility • Strong interest in automotive and agility to learn about new products • Listen and talk to customers, to uncover their needs and build trust and rapport Interested? Apply here for a fast-track path to the Hiring Manager. Your Experience / Background / Previous Roles May Include: High Street Retail Sales, Customer Advisor, Motoring Sales, Dealership Sales, Automotive Sales Consultant, Automotive Sales Representative, Automotive Account Manager, Auto Sales Coordinator, Car Sales Executive, Vehicle Sales Associate, Automotive Sales Coordinator, Car Sales Consultant, Retail, Customer Service, Sales, Business Development, Vehicle Service Advisor, Fleet Controller, Showroom Manager, Showroom Receptionist, Showroom Host. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
Mar 18, 2026
Full time
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
Tenancy Services Officer Southend on Sea £17.84ph 12 weeks Temp - Permanent We are pleased to be recruiting for our client who is seeking an experienced Tenancy Services Officer. You will work with Support Services Officers within one of the new area Tenancy and Support Services Teams on a 12 week contract. You will be responsible for delivering an excellent, customer focused generic housing management service for residents. Duties & Responsibilities The Tenancy Services Officer will be expected to undertake any duties consistent with their role within the organisation You will also support the Tenancy and Support Services Manager and the Tenancy and Support Team Leader. To be accountable for the day-to-day management of approximately 500 dwellings To ensure that tenants comply with their Conditions of Tenancy To monitor all current accounts in arrears up to notice stage and to take appropriate action in accordance with the policies and procedures to minimise debts and maximise recovery To maximise customers' income through welfare benefits advice and liaise on their behalf with other agencies and teams such as Housing Benefit Team Responsible for investigating and resolving reports of low-risk anti-social behaviour/nuisance and using a wide range of tools to resolve cases at the earliest stage To be responsible for investigating and resolving reports of breaches of the conditions of tenancy and to take appropriate action in line with the policies and procedures Prepare documentation for legal/enforcement action Process any tenants' repair requests as required Carry out regular property/estate management/grounds maintenance inspections of your patch to ensure communal repairs and health and safety issues are reported and resolved To be aware of all relevant Housing Legislation and welfare benefits and advise tenants accordingly Compile reports where necessary, maintain tenancy records and ensure replies to correspondence and enquiries are responded to within set timescales To be aware of any major repair or improvement programmes being carried out within any part of the defined area and liaise with other officers as appropriate so as to ensure that tenants are fully consulted Assist by providing relevant background information to the Tenancy and Support Services Manager to ensure all complaints are handled effectively and efficiently and within the timescale laid down in the complaint's procedure Work in full partnership with the Specialist Income Management Team to ensure effective rent arrears procedures to minimise debts and maximise recovery Attend meetings as required to do so, including evening and weekend tenants' meetings Attend any training sessions as directed by the Tenancy and Support Services Manager Qualities & Knowledge required: Working knowledge of Housing Law/Welfare Benefits Up to date knowledge of best practice within a tenancy management service Full driving licence, daily use of a car is essential with business insurance Experience of Housing IT systems Able to attend evening and weekend meetings Able to work late night or early mornings A supportive team player Committed to customer care Able to cope under pressure An enhanced DBS disclosure Salary - £17.84ph Hours: Monday - Friday 8:30am - 5:15pm Hybrid working after training If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on or send us your CV to or
Mar 18, 2026
Contractor
Tenancy Services Officer Southend on Sea £17.84ph 12 weeks Temp - Permanent We are pleased to be recruiting for our client who is seeking an experienced Tenancy Services Officer. You will work with Support Services Officers within one of the new area Tenancy and Support Services Teams on a 12 week contract. You will be responsible for delivering an excellent, customer focused generic housing management service for residents. Duties & Responsibilities The Tenancy Services Officer will be expected to undertake any duties consistent with their role within the organisation You will also support the Tenancy and Support Services Manager and the Tenancy and Support Team Leader. To be accountable for the day-to-day management of approximately 500 dwellings To ensure that tenants comply with their Conditions of Tenancy To monitor all current accounts in arrears up to notice stage and to take appropriate action in accordance with the policies and procedures to minimise debts and maximise recovery To maximise customers' income through welfare benefits advice and liaise on their behalf with other agencies and teams such as Housing Benefit Team Responsible for investigating and resolving reports of low-risk anti-social behaviour/nuisance and using a wide range of tools to resolve cases at the earliest stage To be responsible for investigating and resolving reports of breaches of the conditions of tenancy and to take appropriate action in line with the policies and procedures Prepare documentation for legal/enforcement action Process any tenants' repair requests as required Carry out regular property/estate management/grounds maintenance inspections of your patch to ensure communal repairs and health and safety issues are reported and resolved To be aware of all relevant Housing Legislation and welfare benefits and advise tenants accordingly Compile reports where necessary, maintain tenancy records and ensure replies to correspondence and enquiries are responded to within set timescales To be aware of any major repair or improvement programmes being carried out within any part of the defined area and liaise with other officers as appropriate so as to ensure that tenants are fully consulted Assist by providing relevant background information to the Tenancy and Support Services Manager to ensure all complaints are handled effectively and efficiently and within the timescale laid down in the complaint's procedure Work in full partnership with the Specialist Income Management Team to ensure effective rent arrears procedures to minimise debts and maximise recovery Attend meetings as required to do so, including evening and weekend tenants' meetings Attend any training sessions as directed by the Tenancy and Support Services Manager Qualities & Knowledge required: Working knowledge of Housing Law/Welfare Benefits Up to date knowledge of best practice within a tenancy management service Full driving licence, daily use of a car is essential with business insurance Experience of Housing IT systems Able to attend evening and weekend meetings Able to work late night or early mornings A supportive team player Committed to customer care Able to cope under pressure An enhanced DBS disclosure Salary - £17.84ph Hours: Monday - Friday 8:30am - 5:15pm Hybrid working after training If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on or send us your CV to or
Job Advertisement: Estates & Support Services Manager Are you a dynamic leader with a passion for public services? Our client Gloucestershire Constabulary are seeking an enthusiastic Estates & Support Services Manager to join their team in Quedgeley, Gloucester. This is an exciting opportunity to make a real impact while earning a competitive daily rate of 450. About the Role: As the Estates & Support Services Manager, you will report directly to the Head of Estates and Support Services. Your role will be pivotal in setting a clear direction for the Service Desk, ensuring exceptional service delivery, meeting statutory obligations, and achieving value for money. Key Responsibilities: Lead and manage the Service Desk to ensure effective, efficient, and customer-focused operations. Oversee the management of contractors and procurement processes for high-quality services. Develop and maintain data management systems to monitor compliance, efficiency, and performance. Collaborate with the procurement service to establish key performance indicators for contractor service delivery. Manage planned capital projects and associated budgets, ensuring timely and cost-effective delivery. Foster strong relationships with internal and external stakeholders to ensure client needs are met. Support the Head of Department in continuous improvement initiatives and strategic planning. What We're Looking For: 5 years of managerial experience in public service with financial accountability. 10 years of experience in property or facilities management. Strong analytical skills with experience in data analysis and reporting. Proven ability to manage multi-disciplinary teams and deliver high-quality outcomes. Exceptional communication skills and a proactive problem-solving mindset. Qualifications: Essential: Maths and English (or equivalent A levels), and a vetted status to National NPPV 2 Full level. Desirable: PRINCE 2/MSP qualification and RICS Surveying Qualification/IWFM or similar. Experience: Delivering projects and working within a performance based environment, meeting statutory compliance requirements, KPIs and SLAs Significant experience of working with and analysis of spreadsheets and data analysis to deliver service improvements Managing multi stakeholder teams and requirements to achieve effective, quality outcomes Experience of working in a policy driven, data management environment Experience of managing risk, information and service compliance issues Working in a team based environment, collaboratively and individually Experience delivering high quality and consistent performance standards in client based service environment Experience of managing finances and budgets Proven and proactive problem solving experience, developing solutions and systems across a multi -disciplinary team Experience of developing data capture and ICT related systems Experience of developing strategies and plans, working at a strategic level Successful delivery of large projects or work programmes Experience of managing multi-disciplinary teams or groups Demonstrable and developed organisational and communication skills Experience of leading by example to promote best practice within the team and uphold the values of the Police staff Code of Conduct. Ability to work analytically and draw meaningful conclusions and practices from data Ability to make decisive, timey decisions working independently whilst accounting for risk and impact to the outcome Experience of writing detailed, comprehensive reports and design and delivery of presentations Our client is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates. Don't miss out on this amazing opportunity-apply now and let's create a brighter future together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 18, 2026
Seasonal
Job Advertisement: Estates & Support Services Manager Are you a dynamic leader with a passion for public services? Our client Gloucestershire Constabulary are seeking an enthusiastic Estates & Support Services Manager to join their team in Quedgeley, Gloucester. This is an exciting opportunity to make a real impact while earning a competitive daily rate of 450. About the Role: As the Estates & Support Services Manager, you will report directly to the Head of Estates and Support Services. Your role will be pivotal in setting a clear direction for the Service Desk, ensuring exceptional service delivery, meeting statutory obligations, and achieving value for money. Key Responsibilities: Lead and manage the Service Desk to ensure effective, efficient, and customer-focused operations. Oversee the management of contractors and procurement processes for high-quality services. Develop and maintain data management systems to monitor compliance, efficiency, and performance. Collaborate with the procurement service to establish key performance indicators for contractor service delivery. Manage planned capital projects and associated budgets, ensuring timely and cost-effective delivery. Foster strong relationships with internal and external stakeholders to ensure client needs are met. Support the Head of Department in continuous improvement initiatives and strategic planning. What We're Looking For: 5 years of managerial experience in public service with financial accountability. 10 years of experience in property or facilities management. Strong analytical skills with experience in data analysis and reporting. Proven ability to manage multi-disciplinary teams and deliver high-quality outcomes. Exceptional communication skills and a proactive problem-solving mindset. Qualifications: Essential: Maths and English (or equivalent A levels), and a vetted status to National NPPV 2 Full level. Desirable: PRINCE 2/MSP qualification and RICS Surveying Qualification/IWFM or similar. Experience: Delivering projects and working within a performance based environment, meeting statutory compliance requirements, KPIs and SLAs Significant experience of working with and analysis of spreadsheets and data analysis to deliver service improvements Managing multi stakeholder teams and requirements to achieve effective, quality outcomes Experience of working in a policy driven, data management environment Experience of managing risk, information and service compliance issues Working in a team based environment, collaboratively and individually Experience delivering high quality and consistent performance standards in client based service environment Experience of managing finances and budgets Proven and proactive problem solving experience, developing solutions and systems across a multi -disciplinary team Experience of developing data capture and ICT related systems Experience of developing strategies and plans, working at a strategic level Successful delivery of large projects or work programmes Experience of managing multi-disciplinary teams or groups Demonstrable and developed organisational and communication skills Experience of leading by example to promote best practice within the team and uphold the values of the Police staff Code of Conduct. Ability to work analytically and draw meaningful conclusions and practices from data Ability to make decisive, timey decisions working independently whilst accounting for risk and impact to the outcome Experience of writing detailed, comprehensive reports and design and delivery of presentations Our client is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates. Don't miss out on this amazing opportunity-apply now and let's create a brighter future together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Description: Technical Sales Representative Covering Sussex Basic salary 26,400 : plus Uncapped Commission, Guaranteed bonus of 400per month for the first 4 months plus Company Car & Fuel Card Top Earners doing 3- 4K per month bonus, you get paid on everything you sell, new and exsisitng business! Hours of work: Monday to Friday from 8.30 am to 5 pm (in the field) Reporting to: Regional Sales Manager Region: Who are they? Our client is the specialist in high-quality products for the automotive aftermarket. They have been active in this market for more than 30 years and have built up a vast experience with fitters, body repair shops, buyers, owners, and importers. As a subsidiary of a major international player, They can count on professional support and the best advice. Our client has its own network of distributors in more than 20 countries. With 700 account managers, they reach about 250,000 professional companies throughout Europe. In order to further expand their market share in Great Britain, they are looking for an enthusiastic and driven Technical Sales Representative. What will be your role? Working closely with the Regional Sales Manager and their team to understand the needs of the business Achieving sales targets in the assigned region Actively maintaining customer relationships Identifying opportunities to grow the customer base and build positive relationships with new customers Striving to increase market share in the assigned region Supporting customers with expert advice on the product range Offering excellent customer service Who are they looking for? Someone hardworking, honest and customer friendly Living in the area Self-confident with strong communication skills Highly organised and disciplined with a flexible attitude Able to present at all levels With a high level of energy and passion Holding a valid driving licence Flexible and adaptive to the needs of the business No previous sales experience needed, but affinity with cars is preferred What do they offer? Uncapped commission scheme Ongoing training and support 28 days holiday (including bank holidays) increasing after 5 years Company phone Company car Head office support Pension scheme Autonomous working Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion. Plain Sailing Recruitment Ltd, is a UK-based agency providing specialist solutions across all sectors. We operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.
Mar 18, 2026
Full time
Job Description: Technical Sales Representative Covering Sussex Basic salary 26,400 : plus Uncapped Commission, Guaranteed bonus of 400per month for the first 4 months plus Company Car & Fuel Card Top Earners doing 3- 4K per month bonus, you get paid on everything you sell, new and exsisitng business! Hours of work: Monday to Friday from 8.30 am to 5 pm (in the field) Reporting to: Regional Sales Manager Region: Who are they? Our client is the specialist in high-quality products for the automotive aftermarket. They have been active in this market for more than 30 years and have built up a vast experience with fitters, body repair shops, buyers, owners, and importers. As a subsidiary of a major international player, They can count on professional support and the best advice. Our client has its own network of distributors in more than 20 countries. With 700 account managers, they reach about 250,000 professional companies throughout Europe. In order to further expand their market share in Great Britain, they are looking for an enthusiastic and driven Technical Sales Representative. What will be your role? Working closely with the Regional Sales Manager and their team to understand the needs of the business Achieving sales targets in the assigned region Actively maintaining customer relationships Identifying opportunities to grow the customer base and build positive relationships with new customers Striving to increase market share in the assigned region Supporting customers with expert advice on the product range Offering excellent customer service Who are they looking for? Someone hardworking, honest and customer friendly Living in the area Self-confident with strong communication skills Highly organised and disciplined with a flexible attitude Able to present at all levels With a high level of energy and passion Holding a valid driving licence Flexible and adaptive to the needs of the business No previous sales experience needed, but affinity with cars is preferred What do they offer? Uncapped commission scheme Ongoing training and support 28 days holiday (including bank holidays) increasing after 5 years Company phone Company car Head office support Pension scheme Autonomous working Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion. Plain Sailing Recruitment Ltd, is a UK-based agency providing specialist solutions across all sectors. We operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 18, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Internal Sales Manager On-site: Dartford Hours: 07.45am- 17.15pm Salary- 50,000- 55,000 plus Bonus ( 70,000 OTE) Description We are working with a leading, independent business based in Dartford , who are looking to recruit their Internal Sales Manager to join their growing team and look after the team of Internal Account Managers and external Sales. The role of the Internal Account Manager is to support the external team with account management, customer price lists and quoting, growing accounts (across product categories), following up and winning business, increasing sales and GP by upselling and cross selling and building relationships with clients. Sourcing specials and processing orders including setting up printed clothing and Signs. As you can see the IAM role is demanding and varied and finding a balance of sales drive, speed, good communication and attention to detail is key. This role of Internal Sales Manager is essential for driving sales performance and ensuring that their internal sales team meets and exceeds targets. The ideal candidate will not only possess exceptional sales skills but also demonstrate strong leadership qualities to inspire and motivate their team. As the Internal Sales Manager, you will be responsible for developing and implementing sales strategies that align with their company's objectives, enhancing the efficiency of our sales processes, and fostering a culture of collaboration and accountability. You will oversee sales training and development, ensuring that your team remains knowledgeable about their products, market trends, and the competitive landscape. By analysing sales metrics and customer feedback, you will identify areas for improvement and growth, providing insights to enhance our service offerings and overall customer satisfaction. This is an outstanding opportunity for a sales professional looking to take their career to the next level in a fast-paced and supportive environment. The successful candidate will play a crucial role in shaping the future of our sales organization, and they look forward to welcoming a passionate leader to their team. Responsibilities Monitor and analyse sales performance metrics and report on trends and outcomes. L ead and manage the internal sales team to achieve sales targets and objectives. Develop and implement effective sales strategies to drive revenue growth. Conduct regular training sessions to enhance the sales team's skills and product knowledge. Foster a positive sales culture that promotes teamwork and individual accountability. Collaborate with marketing and other departments to align sales strategies with overall business goals. Manage customer relationships and ensure a high level of customer satisfaction through effective communication. Ensure sales inbox is monitored regularly and empty at the end of each day Ensure lunch hours are kept to, to ensure sufficient cover in the office Please note- our client receives orders for next day delivery until 7pm in the evening. On a rota basis, between you and your team, these orders need to be managed between 5pm and 7pm Requirements Proven experience as an Internal Sales Manager or similar sales leadership role. Always think customer first Strong understanding of sales performance metrics and data analysis. Excellent interpersonal and communication skills, both written and verbal. Demonstrated ability to lead, motivate, and develop a sales team. Experience with CRM software and sales management tools. Ability to work in a fast-paced environment and manage multiple priorities effectively. Benefits Salary 50,000- 55,000 plus performance related bonus Opportunities for professional development and career advancement IND25
Mar 18, 2026
Full time
Internal Sales Manager On-site: Dartford Hours: 07.45am- 17.15pm Salary- 50,000- 55,000 plus Bonus ( 70,000 OTE) Description We are working with a leading, independent business based in Dartford , who are looking to recruit their Internal Sales Manager to join their growing team and look after the team of Internal Account Managers and external Sales. The role of the Internal Account Manager is to support the external team with account management, customer price lists and quoting, growing accounts (across product categories), following up and winning business, increasing sales and GP by upselling and cross selling and building relationships with clients. Sourcing specials and processing orders including setting up printed clothing and Signs. As you can see the IAM role is demanding and varied and finding a balance of sales drive, speed, good communication and attention to detail is key. This role of Internal Sales Manager is essential for driving sales performance and ensuring that their internal sales team meets and exceeds targets. The ideal candidate will not only possess exceptional sales skills but also demonstrate strong leadership qualities to inspire and motivate their team. As the Internal Sales Manager, you will be responsible for developing and implementing sales strategies that align with their company's objectives, enhancing the efficiency of our sales processes, and fostering a culture of collaboration and accountability. You will oversee sales training and development, ensuring that your team remains knowledgeable about their products, market trends, and the competitive landscape. By analysing sales metrics and customer feedback, you will identify areas for improvement and growth, providing insights to enhance our service offerings and overall customer satisfaction. This is an outstanding opportunity for a sales professional looking to take their career to the next level in a fast-paced and supportive environment. The successful candidate will play a crucial role in shaping the future of our sales organization, and they look forward to welcoming a passionate leader to their team. Responsibilities Monitor and analyse sales performance metrics and report on trends and outcomes. L ead and manage the internal sales team to achieve sales targets and objectives. Develop and implement effective sales strategies to drive revenue growth. Conduct regular training sessions to enhance the sales team's skills and product knowledge. Foster a positive sales culture that promotes teamwork and individual accountability. Collaborate with marketing and other departments to align sales strategies with overall business goals. Manage customer relationships and ensure a high level of customer satisfaction through effective communication. Ensure sales inbox is monitored regularly and empty at the end of each day Ensure lunch hours are kept to, to ensure sufficient cover in the office Please note- our client receives orders for next day delivery until 7pm in the evening. On a rota basis, between you and your team, these orders need to be managed between 5pm and 7pm Requirements Proven experience as an Internal Sales Manager or similar sales leadership role. Always think customer first Strong understanding of sales performance metrics and data analysis. Excellent interpersonal and communication skills, both written and verbal. Demonstrated ability to lead, motivate, and develop a sales team. Experience with CRM software and sales management tools. Ability to work in a fast-paced environment and manage multiple priorities effectively. Benefits Salary 50,000- 55,000 plus performance related bonus Opportunities for professional development and career advancement IND25
We are partnering with a fast growing, innovative company to recruit a Customer Account Specialist. As a Customer Account Specialist, you will be the primary contact for a portfolio of customer accounts, ensuring excellent service and building strong, long-term relationships. You will work closely with internal teams to resolve issues, manage customer communications, and ensure services are delivered in line with customer expectations and service level agreements. Key Responsibilities Act as the main contact for customer account queries and support. Provide additional hyper Care support where customers require extra attention. Manage customer mailboxes and communications. Work with operations to ensure customs documentation is handled accurately and on time. Monitor service level agreements and address potential issues proactively. Build strong relationships with customers and internal stakeholders. Resolve complex customer or customs-related issues in collaboration with internal teams. Identify recurring issues or unusual account activity and escalate where needed. Support colleagues in delivering excellent customer service standards. Maintain accurate customer records and follow up promptly where information is missing. Report system issues to the Manager. Manage assigned accounts in HubSpot, ensuring records and customer interactions are updated in real time. Own the handover of new clients to ensure a smooth onboarding experience. Support operational teams with additional tasks as required by management. Salary & Benefits: Salary: 27,000- 29,000 Monday to Friday, rotating shifts: 7am-3:30pm, 9am-5:30pm, 10:30am-7pm Pension Scheme 31 Days Annual Leave including Bank Holidays Requirements: Positive, proactive attitude with a willingness to embrace change and tackle challenges. Good understanding of customs processes gained through experience or qualification. Previous experience working with or supporting clients preferred. Strong communication skills with the ability to engage effectively with stakeholders. Experience using CRM systems and Microsoft Office. Customer focused with the ability to deliver practical solutions. Strong attention to detail and ability to manage multiple tasks. Excellent organisational and interpersonal skills. Ability to prioritise and work effectively under pressure. Strong team player with a commitment to high customer service standards.
Mar 18, 2026
Full time
We are partnering with a fast growing, innovative company to recruit a Customer Account Specialist. As a Customer Account Specialist, you will be the primary contact for a portfolio of customer accounts, ensuring excellent service and building strong, long-term relationships. You will work closely with internal teams to resolve issues, manage customer communications, and ensure services are delivered in line with customer expectations and service level agreements. Key Responsibilities Act as the main contact for customer account queries and support. Provide additional hyper Care support where customers require extra attention. Manage customer mailboxes and communications. Work with operations to ensure customs documentation is handled accurately and on time. Monitor service level agreements and address potential issues proactively. Build strong relationships with customers and internal stakeholders. Resolve complex customer or customs-related issues in collaboration with internal teams. Identify recurring issues or unusual account activity and escalate where needed. Support colleagues in delivering excellent customer service standards. Maintain accurate customer records and follow up promptly where information is missing. Report system issues to the Manager. Manage assigned accounts in HubSpot, ensuring records and customer interactions are updated in real time. Own the handover of new clients to ensure a smooth onboarding experience. Support operational teams with additional tasks as required by management. Salary & Benefits: Salary: 27,000- 29,000 Monday to Friday, rotating shifts: 7am-3:30pm, 9am-5:30pm, 10:30am-7pm Pension Scheme 31 Days Annual Leave including Bank Holidays Requirements: Positive, proactive attitude with a willingness to embrace change and tackle challenges. Good understanding of customs processes gained through experience or qualification. Previous experience working with or supporting clients preferred. Strong communication skills with the ability to engage effectively with stakeholders. Experience using CRM systems and Microsoft Office. Customer focused with the ability to deliver practical solutions. Strong attention to detail and ability to manage multiple tasks. Excellent organisational and interpersonal skills. Ability to prioritise and work effectively under pressure. Strong team player with a commitment to high customer service standards.
Job Title: Relationship & Branch Manager Location: Manchester Branch Employment Type: Permanent, Full-Time Salary: 70,000- 80,000 Work Model: Onsite, 5 days a week Role Overview: We are seeking an experienced Relationship & Branch Manager to drive profitable growth through the sales and service of Commercial and SME clients. The successful candidate will manage an assigned portfolio, expand existing relationships, and originate new business, while maintaining portfolio health and ensuring compliance with regulatory standards. Key Responsibilities: Lead and manage branch staff, coaching and developing the team to achieve KPIs and business objectives. Manage and grow a portfolio of commercial clients, delivering lending, deposits, and other banking solutions. Oversee branch performance against targets, including account volumes, asset and liability growth, and remittance values. Ensure sales and service activities are conducted professionally and in line with regulatory and compliance requirements. Monitor portfolio performance, identify early warning signals, and take proactive actions to maintain asset quality. Build and maintain strong relationships with clients and stakeholders, supporting business development initiatives. Candidate Profile: Minimum 5 years' UK banking experience in running sales teams and managing corporate/SME portfolios. Proven leadership skills, with experience coaching, inspiring, and developing high-performing teams. Strong commercial awareness with a track record in business development, relationship management, and client origination. Knowledge of UK banking products, procedures, and relevant legislation, including AML and Treating Customers Fairly (TCF) regulations. Excellent communication and presentation skills, with the ability to engage internal and external stakeholders at all levels. Results-oriented, with a can-do attitude and ability to drive KPIs and exceed targets. Key Competencies: Achieving excellence, influencing, inspiring, communicating effectively, building trust, developing people, collaborating, gathering information, understanding issues, and finding solutions.
Mar 18, 2026
Full time
Job Title: Relationship & Branch Manager Location: Manchester Branch Employment Type: Permanent, Full-Time Salary: 70,000- 80,000 Work Model: Onsite, 5 days a week Role Overview: We are seeking an experienced Relationship & Branch Manager to drive profitable growth through the sales and service of Commercial and SME clients. The successful candidate will manage an assigned portfolio, expand existing relationships, and originate new business, while maintaining portfolio health and ensuring compliance with regulatory standards. Key Responsibilities: Lead and manage branch staff, coaching and developing the team to achieve KPIs and business objectives. Manage and grow a portfolio of commercial clients, delivering lending, deposits, and other banking solutions. Oversee branch performance against targets, including account volumes, asset and liability growth, and remittance values. Ensure sales and service activities are conducted professionally and in line with regulatory and compliance requirements. Monitor portfolio performance, identify early warning signals, and take proactive actions to maintain asset quality. Build and maintain strong relationships with clients and stakeholders, supporting business development initiatives. Candidate Profile: Minimum 5 years' UK banking experience in running sales teams and managing corporate/SME portfolios. Proven leadership skills, with experience coaching, inspiring, and developing high-performing teams. Strong commercial awareness with a track record in business development, relationship management, and client origination. Knowledge of UK banking products, procedures, and relevant legislation, including AML and Treating Customers Fairly (TCF) regulations. Excellent communication and presentation skills, with the ability to engage internal and external stakeholders at all levels. Results-oriented, with a can-do attitude and ability to drive KPIs and exceed targets. Key Competencies: Achieving excellence, influencing, inspiring, communicating effectively, building trust, developing people, collaborating, gathering information, understanding issues, and finding solutions.
We are currently recruiting for an experienced Agricultural Sales Representative, sales professional with a solid understanding of beef, sheep, goat, and dairy products, and a proven ability to build trust and drive results within the agricultural sector. Remote working hours would be considered for an experienced Agricultural Sales Representative Working hours: 9am until 5:30pm with an hour's unpaid lunch Annual leave: 27 days plus statutory bank holidays Overtime: x1.5 after 6pm. Benefits Competitive salary Company bonus scheme Employee Assistance Programme Options to enhance your pension after 12 months service (increased employer contributions). Opportunities to grow personally and develop within the business Trade card offering 10% discounts in-store and online. Free onsite parking when required. About the role: The Agricultural Sales Representative will have trading responsibilities for products on a national basis, monitoring agreed trading positions and volume levels. Providing accurate commercial information and market information to the Farm customers, Total Feed Specialists, Field Based Account Managers and merchants. Drive sales campaigns. Provide volume availability and prices for enquires Support the sales co-ordinators team in developing best practices. Following up on leads from the Salesforce Identifying new business opportunities Ensure clearance of products from points of supply to satisfaction of suppliers Input data to ensure CRM systems up to date and accurate Attend meetings Ensure communication is maintained with all key personnel at supply sites About you: Higher Education level preferred (Degree, BTEC) Computer literate - CRM experience essential. Minimum 2 years work experience within a similar role Motivation for sales and a commercial acumen Customer focus, can close sales Ability to motivate internal and external sales teams, suppliers and logistic partners Understanding the agricultural sector. If you are an experienced sales professional with a solid understanding of dry, moist and liquid feed materials, and a proven ability to build trust and drive results within the agricultural sector then please apply. For more information, please call Rebecca on (phone number removed). S14 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Mar 18, 2026
Full time
We are currently recruiting for an experienced Agricultural Sales Representative, sales professional with a solid understanding of beef, sheep, goat, and dairy products, and a proven ability to build trust and drive results within the agricultural sector. Remote working hours would be considered for an experienced Agricultural Sales Representative Working hours: 9am until 5:30pm with an hour's unpaid lunch Annual leave: 27 days plus statutory bank holidays Overtime: x1.5 after 6pm. Benefits Competitive salary Company bonus scheme Employee Assistance Programme Options to enhance your pension after 12 months service (increased employer contributions). Opportunities to grow personally and develop within the business Trade card offering 10% discounts in-store and online. Free onsite parking when required. About the role: The Agricultural Sales Representative will have trading responsibilities for products on a national basis, monitoring agreed trading positions and volume levels. Providing accurate commercial information and market information to the Farm customers, Total Feed Specialists, Field Based Account Managers and merchants. Drive sales campaigns. Provide volume availability and prices for enquires Support the sales co-ordinators team in developing best practices. Following up on leads from the Salesforce Identifying new business opportunities Ensure clearance of products from points of supply to satisfaction of suppliers Input data to ensure CRM systems up to date and accurate Attend meetings Ensure communication is maintained with all key personnel at supply sites About you: Higher Education level preferred (Degree, BTEC) Computer literate - CRM experience essential. Minimum 2 years work experience within a similar role Motivation for sales and a commercial acumen Customer focus, can close sales Ability to motivate internal and external sales teams, suppliers and logistic partners Understanding the agricultural sector. If you are an experienced sales professional with a solid understanding of dry, moist and liquid feed materials, and a proven ability to build trust and drive results within the agricultural sector then please apply. For more information, please call Rebecca on (phone number removed). S14 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Job Title: Client Manager Location: Canterbury Package: £35,000-45,000 , Hybrid working, 23 days holiday plus bank holidays, private medical Working Hours: Full time, Monday-Friday, 37.5 hours a week A reputable, medium sized Accountancy Practice in Canterbury are hiring for a Client Manager, to join their growing firm. Offering circa £45k, with hybrid working, and extensive progression opportunities
Mar 18, 2026
Full time
Job Title: Client Manager Location: Canterbury Package: £35,000-45,000 , Hybrid working, 23 days holiday plus bank holidays, private medical Working Hours: Full time, Monday-Friday, 37.5 hours a week A reputable, medium sized Accountancy Practice in Canterbury are hiring for a Client Manager, to join their growing firm. Offering circa £45k, with hybrid working, and extensive progression opportunities
Job Title: Fertiliser Manager Location : Eastern Counties Salary : £60,000 - £65,000 per annum Are you an experienced agricultural sales professional with a strong understanding of crop nutrition and fertiliser products? This is an opportunity to join a well-established and respected organisation within the UK agricultural sector, taking ownership of a key fertiliser portfolio across the Eastern Counties. This is a senior, customer-facing role offering a high level of autonomy and commercial responsibility. You will manage and grow an existing customer base while actively identifying new opportunities within the market. The role suits someone who enjoys working closely with farming clients, providing technical advice and building long-term partnerships. The Role As Fertiliser Manager, you will play a central role in developing and growing the fertiliser division. Responsibilities include: Managing and developing an established portfolio of fertiliser customers across the Eastern Counties Driving new business growth through farm visits, proactive outreach and relationship building Providing technical advice and tailored fertiliser solutions to agricultural clients Building long-term relationships based on trust, service and commercial value Working closely with internal teams to ensure excellent service delivery and supply chain coordination Monitoring market trends and product developments to support sales strategy Contributing to the wider commercial strategy and growth of the fertiliser division About You To succeed in this role, you will be a commercially driven agricultural professional with strong technical knowledge and a proven ability to build relationships in the farming sector. You will have: Proven experience in agricultural sales, ideally within fertiliser or crop nutrition Strong business development skills and the ability to win and grow accounts Solid technical understanding of fertiliser products and crop nutrition Excellent communication, relationship-building and negotiation skills Strong IT skills, including CRM systems and sales reporting tools The ability to manage multiple priorities while maintaining a high standard of customer service FACTS qualification - essential BASIS qualification - essential Additional experience managing internal teams or bringing an existing customer network within the agricultural sector would be beneficial. What's on Offer A senior commercial role with genuine autonomy and ownership A supportive and collaborative working environment Opportunities for continued professional development 20 days holiday plus Bank Holidays This is a fantastic opportunity for an experienced agricultural sales professional to take on a key commercial role and make a real impact within a growing fertiliser division.
Mar 18, 2026
Full time
Job Title: Fertiliser Manager Location : Eastern Counties Salary : £60,000 - £65,000 per annum Are you an experienced agricultural sales professional with a strong understanding of crop nutrition and fertiliser products? This is an opportunity to join a well-established and respected organisation within the UK agricultural sector, taking ownership of a key fertiliser portfolio across the Eastern Counties. This is a senior, customer-facing role offering a high level of autonomy and commercial responsibility. You will manage and grow an existing customer base while actively identifying new opportunities within the market. The role suits someone who enjoys working closely with farming clients, providing technical advice and building long-term partnerships. The Role As Fertiliser Manager, you will play a central role in developing and growing the fertiliser division. Responsibilities include: Managing and developing an established portfolio of fertiliser customers across the Eastern Counties Driving new business growth through farm visits, proactive outreach and relationship building Providing technical advice and tailored fertiliser solutions to agricultural clients Building long-term relationships based on trust, service and commercial value Working closely with internal teams to ensure excellent service delivery and supply chain coordination Monitoring market trends and product developments to support sales strategy Contributing to the wider commercial strategy and growth of the fertiliser division About You To succeed in this role, you will be a commercially driven agricultural professional with strong technical knowledge and a proven ability to build relationships in the farming sector. You will have: Proven experience in agricultural sales, ideally within fertiliser or crop nutrition Strong business development skills and the ability to win and grow accounts Solid technical understanding of fertiliser products and crop nutrition Excellent communication, relationship-building and negotiation skills Strong IT skills, including CRM systems and sales reporting tools The ability to manage multiple priorities while maintaining a high standard of customer service FACTS qualification - essential BASIS qualification - essential Additional experience managing internal teams or bringing an existing customer network within the agricultural sector would be beneficial. What's on Offer A senior commercial role with genuine autonomy and ownership A supportive and collaborative working environment Opportunities for continued professional development 20 days holiday plus Bank Holidays This is a fantastic opportunity for an experienced agricultural sales professional to take on a key commercial role and make a real impact within a growing fertiliser division.
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
Mar 18, 2026
Full time
Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March
HR Services Team Manager - Vetting - Glasgow - Hybrid - 2-3 days/week in office To lead and manage a small designated Vetting Services Team overseeing the roll out of Enhanced Vetting Checks for our employees in line with Policy. Accountabilities: Central coordination point for all vetting activity - plans and overseas workload ensuring team delivers against requirements per roll out phase Ensures Service Delivery and Customer Experience meets expectation and SLAs Process design and collateral provision for retail roll out Dashboard management and progress reporting for leaders and other stakeholders on completion rates Working closely with vetting partner to monitor risks and support employees and candidates Manages escalations and the provision of Employee Relations case management guidance in relation to vetting fails or refusals Be a key point of contact for other work-streams both within the People Services function and other areas of the business, to ensure that your team are represented. Build effective relationships that can be leveraged when needed Experience: HR background with sound experience of employment checks processes - essential Experience of working with screening partners - essential Team management experience (for 2 people) Sound experience and understanding of multiple policies, procedures or systems. Communication - both written and verbal, with the ability to influence at all levels Must be able to handle complex issues in a professional and sensitive manner. Project People is acting as an Employment Business in relation to this vacancy.
Mar 18, 2026
Contractor
HR Services Team Manager - Vetting - Glasgow - Hybrid - 2-3 days/week in office To lead and manage a small designated Vetting Services Team overseeing the roll out of Enhanced Vetting Checks for our employees in line with Policy. Accountabilities: Central coordination point for all vetting activity - plans and overseas workload ensuring team delivers against requirements per roll out phase Ensures Service Delivery and Customer Experience meets expectation and SLAs Process design and collateral provision for retail roll out Dashboard management and progress reporting for leaders and other stakeholders on completion rates Working closely with vetting partner to monitor risks and support employees and candidates Manages escalations and the provision of Employee Relations case management guidance in relation to vetting fails or refusals Be a key point of contact for other work-streams both within the People Services function and other areas of the business, to ensure that your team are represented. Build effective relationships that can be leveraged when needed Experience: HR background with sound experience of employment checks processes - essential Experience of working with screening partners - essential Team management experience (for 2 people) Sound experience and understanding of multiple policies, procedures or systems. Communication - both written and verbal, with the ability to influence at all levels Must be able to handle complex issues in a professional and sensitive manner. Project People is acting as an Employment Business in relation to this vacancy.
Key Account Manager/ IT Sales Account Manager Birmingham / Hybrid Full-Time £30,000-£38,000 Base + Uncapped Commission Plus Great Benefits Are you a relationship-driven sales professional who thrives on building partnerships and growing accounts? We re looking for a Key Account Manager to join a fast-paced, growth-focused organisation where you ll have the opportunity to develop long-term partnerships, drive revenue growth, and make a real impact. This role is perfect for someone who enjoys combining commercial thinking, strategic account management, and consultative selling. Whether you already have experience in the IT channel or come from another B2B sales environment, if you re passionate about building relationships and identifying opportunities, we d love to hear from you. What You ll Be Doing As a Key Account Manager, you ll be responsible for developing and growing a portfolio of key partners and clients. You ll focus on strengthening relationships, uncovering new opportunities, and ensuring customers receive a seamless and high-quality experience. Key responsibilities include: Managing and developing relationships with strategic partners and customers Identifying opportunities to grow revenue within existing accounts Proactively engaging dormant or underutilised accounts to drive new business Supporting customers with product recommendations and solution options Delivering accurate forecasting and maintaining a strong sales pipeline Working closely with internal teams to ensure excellent service delivery Keeping customers informed about promotions, offers, and market opportunities Conducting regular account reviews and strategic conversations with partners What We re Looking For We re looking for someone who is commercially minded, proactive, and highly relationship-focused. You might currently work in account management, internal sales, partner management, or business development, either within technology or another B2B industry. Key qualities include: A proven ability to grow accounts or exceed sales targets Strong relationship-building and communication skills A proactive and solution-focused mindset Excellent organisation and ability to manage multiple priorities Confidence using CRM systems and sales tools The ability to identify opportunities and turn conversations into results Experience in the IT, technology, distribution, or reseller space is beneficial, but not essential if you have strong B2B sales experience and a willingness to learn. I nterested? Apply now! We are a Disability Confident Employer (Level 1) and are committed to providing reasonable adjustments to ensure an inclusive recruitment process. If you require any accommodations, please contact Zoe Chatley at (url removed).
Mar 18, 2026
Full time
Key Account Manager/ IT Sales Account Manager Birmingham / Hybrid Full-Time £30,000-£38,000 Base + Uncapped Commission Plus Great Benefits Are you a relationship-driven sales professional who thrives on building partnerships and growing accounts? We re looking for a Key Account Manager to join a fast-paced, growth-focused organisation where you ll have the opportunity to develop long-term partnerships, drive revenue growth, and make a real impact. This role is perfect for someone who enjoys combining commercial thinking, strategic account management, and consultative selling. Whether you already have experience in the IT channel or come from another B2B sales environment, if you re passionate about building relationships and identifying opportunities, we d love to hear from you. What You ll Be Doing As a Key Account Manager, you ll be responsible for developing and growing a portfolio of key partners and clients. You ll focus on strengthening relationships, uncovering new opportunities, and ensuring customers receive a seamless and high-quality experience. Key responsibilities include: Managing and developing relationships with strategic partners and customers Identifying opportunities to grow revenue within existing accounts Proactively engaging dormant or underutilised accounts to drive new business Supporting customers with product recommendations and solution options Delivering accurate forecasting and maintaining a strong sales pipeline Working closely with internal teams to ensure excellent service delivery Keeping customers informed about promotions, offers, and market opportunities Conducting regular account reviews and strategic conversations with partners What We re Looking For We re looking for someone who is commercially minded, proactive, and highly relationship-focused. You might currently work in account management, internal sales, partner management, or business development, either within technology or another B2B industry. Key qualities include: A proven ability to grow accounts or exceed sales targets Strong relationship-building and communication skills A proactive and solution-focused mindset Excellent organisation and ability to manage multiple priorities Confidence using CRM systems and sales tools The ability to identify opportunities and turn conversations into results Experience in the IT, technology, distribution, or reseller space is beneficial, but not essential if you have strong B2B sales experience and a willingness to learn. I nterested? Apply now! We are a Disability Confident Employer (Level 1) and are committed to providing reasonable adjustments to ensure an inclusive recruitment process. If you require any accommodations, please contact Zoe Chatley at (url removed).
Your new company Your new job working as a Senior Account Executive / Account Director will be based in the NW London office for an established Insurance Broker. Your new Brokers employ over 300 staff around the UK. They have grown rapidly in the last 20 years to become one of the top independent brokers in the UK dealing with over16,000+ clients. Having completed numerous successful acquisitions, the company has secured further funding to continue its ambitious growth plans. They hold Chartered Insurance Broker status, awarded in recognition of their commitment to maintaining the highest standards in many areas. Due to growth within their Commercial Team, a permanent role for a Senior Account Executive / Account Director has arisen. Your new role Your new role as a Senior Account Executive / Director will be based in the Commercial team, where you will play a key part in merging 2 offices into London Northwest office, helping to integrate teams and maintain continuity of client service during the transition. This role is a combination of hands-on client management, business development, and line management of a team (predominantly Account handlers). The line management element of this role will include people management, overseeing personal development, conflict & issue resolution, as well as training & development management. The successful candidate will manage a renewal book of c. £250-£300k, drive business growth and maintain high standards of service and compliance. Some of your key responsibilities will include servicing and administering a portfolio of Commercial and Property insurance clients, analysing client's insurance needs, ensuring the DNA process is followed, along with building and maintaining strong client relationships in a variety of ways. You will be taking responsibility for local placement relationships and attending internal placement meetings as required. Some of your other key responsibilities will include evaluating insurance policies, assisting clients in understanding policy terms, processing policy renewals, endorsements and cancellations, alongside maintaining accurate and up-to-date client records. An important element of this role is also customer service, where you will be addressing client inquiries and concerns, acting as a liaison between clients and insurance carriers and managing strategic partner relationships. What you'll need to succeed Your previous experience in a similar Account Executive or Account Director role within Commercial Insurance will contribute towards your success in this role alongside the ability to commute to NW London. You should have the proven ability to retain and grow client portfolios with the ability to generate new business opportunities. Ideally, you will have experience of managing a team. You'll bring strong experience working with insurance markets and managing placement activity, alongside hands-on line management capabilities that includes coaching and developing others. It is beneficial if you possess solid knowledge of compliance requirements such as FCA regulations and Consumer Duty, paired with technical understanding of insurance products and the confidence to present to clients and colleagues. Experience in Commercial General Insurance, exposure to business or team change, and progress toward a professional qualification such as ACII will be advantageous. Above all, you'll be a credible and inspiring leader who works collaboratively, demonstrates integrity and emotional intelligence, and contributes positively to team culture. PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE TEAM LEADING IN A SIMILAR ACCOUNT EXECUTIVE OR ACCOUNT DIRECTOR ROLE AND ARE ABLE TO COMMUTE TO NW LONDON 3 DAYS A WEEK. What you'll get in return You will be offered a competitive salary C£70,000 (d.o.e) plus a comprehensive benefits package. You'll receive support and training from both Directors and Managers. You'll enjoy working as part of a growing and friendly team and for a company who are an Investor in people and a "Great Place to Work." They pride themselves on treating their people fairly and equally, yet at the same time treating people as individuals and are a forward-thinking organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 18, 2026
Full time
Your new company Your new job working as a Senior Account Executive / Account Director will be based in the NW London office for an established Insurance Broker. Your new Brokers employ over 300 staff around the UK. They have grown rapidly in the last 20 years to become one of the top independent brokers in the UK dealing with over16,000+ clients. Having completed numerous successful acquisitions, the company has secured further funding to continue its ambitious growth plans. They hold Chartered Insurance Broker status, awarded in recognition of their commitment to maintaining the highest standards in many areas. Due to growth within their Commercial Team, a permanent role for a Senior Account Executive / Account Director has arisen. Your new role Your new role as a Senior Account Executive / Director will be based in the Commercial team, where you will play a key part in merging 2 offices into London Northwest office, helping to integrate teams and maintain continuity of client service during the transition. This role is a combination of hands-on client management, business development, and line management of a team (predominantly Account handlers). The line management element of this role will include people management, overseeing personal development, conflict & issue resolution, as well as training & development management. The successful candidate will manage a renewal book of c. £250-£300k, drive business growth and maintain high standards of service and compliance. Some of your key responsibilities will include servicing and administering a portfolio of Commercial and Property insurance clients, analysing client's insurance needs, ensuring the DNA process is followed, along with building and maintaining strong client relationships in a variety of ways. You will be taking responsibility for local placement relationships and attending internal placement meetings as required. Some of your other key responsibilities will include evaluating insurance policies, assisting clients in understanding policy terms, processing policy renewals, endorsements and cancellations, alongside maintaining accurate and up-to-date client records. An important element of this role is also customer service, where you will be addressing client inquiries and concerns, acting as a liaison between clients and insurance carriers and managing strategic partner relationships. What you'll need to succeed Your previous experience in a similar Account Executive or Account Director role within Commercial Insurance will contribute towards your success in this role alongside the ability to commute to NW London. You should have the proven ability to retain and grow client portfolios with the ability to generate new business opportunities. Ideally, you will have experience of managing a team. You'll bring strong experience working with insurance markets and managing placement activity, alongside hands-on line management capabilities that includes coaching and developing others. It is beneficial if you possess solid knowledge of compliance requirements such as FCA regulations and Consumer Duty, paired with technical understanding of insurance products and the confidence to present to clients and colleagues. Experience in Commercial General Insurance, exposure to business or team change, and progress toward a professional qualification such as ACII will be advantageous. Above all, you'll be a credible and inspiring leader who works collaboratively, demonstrates integrity and emotional intelligence, and contributes positively to team culture. PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE TEAM LEADING IN A SIMILAR ACCOUNT EXECUTIVE OR ACCOUNT DIRECTOR ROLE AND ARE ABLE TO COMMUTE TO NW LONDON 3 DAYS A WEEK. What you'll get in return You will be offered a competitive salary C£70,000 (d.o.e) plus a comprehensive benefits package. You'll receive support and training from both Directors and Managers. You'll enjoy working as part of a growing and friendly team and for a company who are an Investor in people and a "Great Place to Work." They pride themselves on treating their people fairly and equally, yet at the same time treating people as individuals and are a forward-thinking organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
RECfinancial are working on an exclusive basis with a well-established and highly regarded manufacturing business based in Leicester to recruit an experienced Office Manager. The role is commutable distance from all areas of Leicestershire including Lutterworth, Hinckley, Coalville & Blaby. With a strong history in the local area and an impressive recent period of growth, the business is now looking to strengthen its back office function. This newly defined role will take ownership of the day to day operations while also overseeing finance duties, allowing the Directors to focus on the strategic running of the business. This is an excellent opportunity for a hands on Office Manager to play a pivotal role within a stable, growing SME environment. The Role: Reporting directly to the Directors, the Office Manager will have primary responsibility for the back office function, supported by wider office and operational oversight. Key responsibilities will include: Finance Administration HR Procurement Sales Admin & Customer Service Supervision and support of staff across these areas The Candidate: The successful candidate will be an experienced Office Manager, ideally with solid exposure to Finance, with the confidence to operate in a hands-on SME environment. You will demonstrate: Proven experience in a finance focused Office Manager or similar role Strong accounts experience with the ability to manage ledgers through to trial balance Excellent organisational and time management skills Strong communication and interpersonal skills Proficiency in MS Office and accounting software The ability to work autonomously, multitask and prioritise effectively High attention to detail with a proactive, problem-solving approach What s on Offer: Salary £32,000 to £36,000, dependent on experience Family-friendly hours: Monday to Friday, 9am 5pm or 8.30am 4.30pm 28 days holiday, inclusive of bank holidays Office-based role within a stable and growing business Interested in this opportunity? Apply with your up to date CV for consideration and we ll be in touch. INDSH
Mar 18, 2026
Full time
RECfinancial are working on an exclusive basis with a well-established and highly regarded manufacturing business based in Leicester to recruit an experienced Office Manager. The role is commutable distance from all areas of Leicestershire including Lutterworth, Hinckley, Coalville & Blaby. With a strong history in the local area and an impressive recent period of growth, the business is now looking to strengthen its back office function. This newly defined role will take ownership of the day to day operations while also overseeing finance duties, allowing the Directors to focus on the strategic running of the business. This is an excellent opportunity for a hands on Office Manager to play a pivotal role within a stable, growing SME environment. The Role: Reporting directly to the Directors, the Office Manager will have primary responsibility for the back office function, supported by wider office and operational oversight. Key responsibilities will include: Finance Administration HR Procurement Sales Admin & Customer Service Supervision and support of staff across these areas The Candidate: The successful candidate will be an experienced Office Manager, ideally with solid exposure to Finance, with the confidence to operate in a hands-on SME environment. You will demonstrate: Proven experience in a finance focused Office Manager or similar role Strong accounts experience with the ability to manage ledgers through to trial balance Excellent organisational and time management skills Strong communication and interpersonal skills Proficiency in MS Office and accounting software The ability to work autonomously, multitask and prioritise effectively High attention to detail with a proactive, problem-solving approach What s on Offer: Salary £32,000 to £36,000, dependent on experience Family-friendly hours: Monday to Friday, 9am 5pm or 8.30am 4.30pm 28 days holiday, inclusive of bank holidays Office-based role within a stable and growing business Interested in this opportunity? Apply with your up to date CV for consideration and we ll be in touch. INDSH
