6 jobs found

Role: Solution Designer - Financial Crime Engineering Location: London (Hybrid) Duration: 6-Month Contract Rate: £600 - £650 (Inside IR35) Key Essential Skills: Strong hands-on experience in ServiceNow case management system design (data models, workflows, integrations, user interfaces) Experience with other major case management platforms (Camunda, Pega, Appian) Ability to deliver lower-level technical designs and proposals, with hands-on coding (Python is a plus) Experience designing large-scale, multi-year, complex engineering solutions, ideally in financial crime compliance (sanctions, fraud, AML, KYC, export controls) Advanced communication and stakeholder management skills, able to align technology options with business, operations, and architectural requirements Familiarity with cloud (AWS, Azure) and on-prem platforms, including system integrations to services (CRM, billing, access/document management) Proven capability to work independently across technical and business functions, supporting solution delivery and technical troubleshooting Adherence to regulatory (GDPR, FCA) and architectural standards (Digital Blueprint, Enterprise Architecture) Desirable Skills Deep understanding of ServiceNow data concepts (data capture, reporting) Excellent written and verbal communication, complex technical matters for non-technical audiences Familiarity with automation/orchestration strategies for case management Experience supporting code reviews, testing, and release management teams Experience communicating and presenting architecture/designs to governance or technical review forums Hold relevant technical certifications or continuous professional development in engineering, cloud, or security domains Overview: This is an exciting opportunity to join the Financial Crime Engineering team as a Solution Designer, supporting large-scale, complex transformation workstreams. You'll be responsible for designing end-to-end and stream-level technology deliverables, engaging with multiple senior stakeholders and aligning architecture decisions with business change, operations, and wider technology teams. You'll contribute to a multi-year, transformative initiative for Financial Crime across Sanctions, Fraud, AML, KYC, and Export Controls, rolling out best-in-class solutions for one of the world's leading financial organizations. Role & Responsibilities: Lead end-to-end system design for case management solutions using ServiceNow (data models, workflows, integrations, UI) Collaborate with central ServiceNow architecture to implement robust design governance within Financial Crime systems Develop lower-level designs and if needed, hands-on proposals (coding experience in Python is beneficial) Serve as subject matter expert for ServiceNow Case Management; experience with Camunda, Pega, Appian also valued Evaluate and recommend ServiceNow modules/plugins to enhance functionality Deliver integration designs with external systems (CRM, Billing, Access, Document Repositories) Support code reviews, testing, and release management with best practices guidance Implement automation and orchestration for streamlined case management Ensure compliance with data privacy/regulatory frameworks (GDPR, FCA) Uphold technical quality and design standards per clients Digital Blueprint and Enterprise Architecture Communicate solution design and present to governance forums for review/signoff Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.

Network Engineer - Proxy Initial 6-month Rolling Contract Role Hybrid Working in Camberley £450 - £550 per day, Inside IR35 ECS Resource group are currently working with a World's Leading Technology Organisation who are looking for a Network Engineer to support and enhance their EMEA network infrastructure, with a strong focus on web Proxy technologies. As a Network Engineer, you will be responsible for: Assist in the configuration and management of Proxy systems, access policies, and routing rules Supporting the implementation and configuration of Access Policies, routing and management of Web Proxies Support incident response and planned changes in a complex, multi-layered network Collaborate with senior engineers and architecture teams to deliver stable, secure, and scalable services Please note, the below requirements are essential and candidates without this will not be considered: 5+ years working as a Network Engineer Hands-on experience supporting or configuring Proxy Platforms eg McAfee, Sky high, Blue Coat etc. (essential) Hands-on experience implementing Proxy technologies Knowledge of load balancing technologies such as a F5, VMWare Next Gen Load etc. Prior experience supporting network changes and troubleshooting connectivity issues Financial services experience (highly desirable) Please contact (see below) for further infromation. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Security Engineer - SC Cleared (or Eligible) - £550 per day - Inside IR35 - Remote - 12 Months initial contract We are currently working with a leading client in the zero carbon energy sector who are looking to bring on board an experienced Security Engineer to join their security implementation and engineering delivery team. This is a fantastic opportunity to work on large-scale, business-critical projects in a highly regulated environment. The Role - As part of the security engineering team, you'll be: Delivering on the security portfolio, with a focus on SASE and Firewall estates. Working within a SAFe Agile framework, participating in sprints and stand-ups. Managing and tracking workloads via Jira. Triaging customer requirements into actionable deliverables. Acting as an escalation engineer for the Security Support Team. Supporting and mentoring junior engineers. Producing documentation and knowledge base material, as well as delivering knowledge transfer sessions. Occasionally supporting out-of-hours work. Technical Skills We're Looking For My client is looking for demonstrable experience in as many of the following as possible: Enterprise Firewalls: Palo Alto (PAN) & Fortinet. Management platforms: Panorama, SCM, FortiManager, FortiAnalyzer. SASE products/services. Load balancers & application delivery - primarily F5. Vulnerability & exposure management (eg Tenable). Email security gateways and hygiene solutions (Mimecast). Network routing, switching, access policy administration. AWS and Azure security knowledge. Documentation: HLDs, LLDs, Security Designs, Risk Assessments, Network Diagrams. Soft Skills & Background Strong stakeholder management and customer-facing skills. Ability to work independently and as part of a collaborative team. Agile/SAFe delivery experience. Background in security operations, compliance, risk, or governance. Experience working with an MSSP - desirable. Exposure to highly regulated industries - Financial Services experience a strong plus. Clearance SC Clearance (or eligibility to obtain) is required for this role. Candidates with current active SC will be prioritised. Why Apply? This is an excellent chance to join a forward-thinking organisation investing heavily in their security landscape. You'll be working on enterprise-grade solutions, contributing to critical infrastructure, and expanding your skill set across cloud, network, and security domains.

Our OEM Client based in Whitley, Coventry, is searching for Customer Experience Advisor to join their team, Inside IR35. This is a contract position until 1st March 2026. Umbrella Pay Rate: £23.64 per hour. The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from Clients, Retailers and Third parties on a daily basis. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experience and candidates are welcome from all industries. Key Performance Indicators: High client satisfaction returns via both phone and online chat facilities. Responsibly reviewing goodwill. Key Accountabilities and Responsibilities: Offering exceptional client support for all of our client s product owners, being a critical point of contact and resolution. Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible. Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email. Be a knowledgeable expert in our client s brand and products. Identify and manage any complaints on the initial contact. Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do. Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer. Maintain effective relationships across the whole client s business and retail network driving client experience. Drive data quality through effective management of client data in Customer Management Systems and be a champion of data protection compliance. Provide creative Client and Retailer solutions where the client is at the heart of all decision making. Working across all our client s functions, UK national sales centre, retail network and third parties to drive client experience. Financially empowered to take appropriate decisions in support of client satisfaction. Act as a role model for our client s values, principles and behaviours and a true ambassador for delivering modern luxury service delivery. Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention. Achieve positive results that generates high customer satisfaction. Key Interactions: Working across all our client s business functions to support client queries and problems to include engineering, manufacturing, legal and commercial. All Retail Partners Third Party service providers who support the client experience, examples being the AA, energy providers, insurers. Our client is committed to equal opportunity for all. Essential Knowledge, Skills and Experience: We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences. Experience in delivery of exceptional client experiences is preferential, and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands. An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable. An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. Strong decision making and problem-solving skills. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. An effective team player, actively leads, develops and supports team members. An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along. Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable. Strong communication skills, both written and verbal. Strong Stakeholder Management skills. Numerate with excellent attention to detail with the ability to outline information in a straightforward manner. Results orientated with a determination to make things happen. A highly motivated, energetic and inspirational team player. Ability to identify opportunities for improvements and implement change. Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules. Ability to make quick and competent decisions. Experience of managing a high volume of queries. Desirable Knowledge, Skills and Experience: Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients. Personal Profile: Individual must be client centric, putting the client at the heart of every action they do. The individual must be attentive to the finest of details and show great care and passion for our client s brand. Adept at multitasking and handling diverse customer needs in a dynamic environment. Fully proficient in verbal and written communication to support our clients across various platforms.

Network Engineer Initial 6-month Rolling Contract Role Hybrid Working in Chester £450- £550 per day, Inside IR35 ECS Resource group are currently working with a World's Leading Technology Organisation who are looking for a Network Engineer to support and enhance their EMEA network infrastructure, with a strong focus on web Proxy technologies. Please note: candidates without Proxy experience can be considered for this role, but you need to be based within a commutable distance from Chester. As a Network Engineer, you will be responsible for: Assist in the configuration and management of Proxy systems, access policies, and routing rules Supporting the implementation and configuration of Access Policies, routing and management of Web Proxies Support incident response and planned changes in a complex, multi-layered network Collaborate with senior engineers and architecture teams to deliver stable, secure, and scalable services Please note, the below requirements are essential and candidates without this will not be considered: 5+ years working as a Network Engineer Hands-on experience supporting or configuring Proxy Platforms eg McAfee, Sky high, Blue Coat etc. Knowledge of load balancing technologies such as a F5, VMWare Next Gen Load etc. Prior experience supporting network changes and troubleshooting connectivity issues Financial services experience (desirable) Further Information Available upon Application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.