54 jobs found

Description Our local government clients in Westminster, London, are seeking a highly organised and customer-focused Customer Engagement Officer to join our Customer Engagement Team. This role plays a vital part in ensuring that residents, service users, and partners receive accurate guidance, timely responses, and high-quality support when raising complaints, enquiries, or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. Responsibilities Act as the first point of contact for anyone seeking information or support on how to make a complaint Communicate sensitively with callers and visitors, providing clear advice on the complaint procedures. Manage all customer information confidentially and in line with data protection requirements Ensure all correspondence is correctly allocated to the relevant Local Authority and operational team for investigation and response Log and process Member Enquiries to ensure responses are provided within the required five-day timeframe Maintain the Freedom of Information (FOI) log for the Adult Social Care Department, ensuring requests are tracked, information is collated, and deadlines are met. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Level 4 qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong written and verbal communication skills Excellent customer service and interpersonal skills Proficient user of Microsoft Office (Excel, Word, Outlook, Teams) Proven ability to maintain accurate information systems for logging and retrieving records Able to handle sensitive and confidential information securely and professionally Strong attention to detail and commitment to delivering high-quality work Able to build effective working relationships at all levels and demonstrate confidence when influencing stakeholders Outcomes-focused and solution-oriented approach Experience using Netcall, Mosaic or iCasework Understanding of Adult Social Care Awareness of statutory complaints legislation Demonstrates excellent customer care skills Works with accuracy, diligence and a high level of attention to detail Can engage confidently and build trust with colleagues and service users Is proactive, adaptable and committed to improving the customer experience Can manage competing priorities while maintaining high standards Compliance Requirements 3 Years References Enhanced DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.

Description Our local government clients in Enfield, Greater London, the Environment & Communities Department, are looking for an experienced Personal Assistant to provide confidential, high-quality PA, secretarial, and administrative support to Directors and the wider Departmental Management Team. This is a fast-paced role supporting senior leaders, ensuring diaries, correspondence, meetings and key processes run smoothly and professionally. Responsibilities Diary & inbox management for Directors, including scheduling and re-prioritising at short notice. Managing correspondence: scanning/recording, tracking actions, drafting and coordinating responses, obtaining signatures. Handling enquiries via phone/email, including escalation of urgent matters and signposting to the right officer. Organising meetings: agendas, papers, background information, room bookings, visitors, refreshments, travel arrangements. Minute-taking and actions for key meetings (including management team meetings), monitoring action completion and updates. Member and stakeholder support: weekly Member briefings; dealing with member enquiries; chasing responses for MEQs, complaints and FOIs to meet deadlines. Maintaining logs/records for key information (e.g., recruitment forms, resident enquiries, agency extensions) Processing/monitoring admin for Directors' teams as directed (e.g., sickness returns/logs, planned leave, leave approvals via IT system, expenses) Providing cover for other PAs and supporting the Executive Support function as required Always maintaining strict confidentiality. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4 qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Proven experience as a PA supporting senior management, including multiple diary/inbox management Strong organisation skills with the ability to plan, prioritise and meet deadlines in a busy environment Confident self-starter who can use initiative to resolve issues promptly Excellent communication skills and ability to build effective working relationships across the organisation and externally Experience dealing professionally with public and external organisation enquiries Strong IT capability across MS Office tools (e.g., Outlook, Word, Excel) Experience in producing accurate minutes and maintaining action logs Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.

Resident Liaison Officer (RLO) Permanent Position Property Services Location: Manchester Salary: 30,000 per annum Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Manchester . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,000 + car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester

Pertemps Network Group are delighted to be supporting a reputable and forward-thinking Housing Provider in the appointment of a highly experienced Maintenance Team Leader .This is a pivotal leadership role with full operational responsibility for responsive repairs, compliance, asset management, capital works delivery, contractor performance, and regulatory assurance. Reporting directly to an operational leader, this role combines technical expertise with strategic oversight and people management. Salary: £48,000 - £53,000 per annumFull Time Permanent Sector: Social Housing Location: London The Opportunity This position offers the chance to take ownership of a comprehensive maintenance and asset management function, ensuring properties remain safe, compliant, and maintained to a high standard, while driving continuous service improvement and regulatory excellence.You will operate at both operational and strategic levels, ensuring compliance with statutory requirements, regulatory standards, and organisational KPIs. Key Responsibilities Strategic Asset Management & Maintenance Leadership Lead the delivery of the Asset Management Programme , ensuring effective lifecycle planning and long-term investment strategies. Oversee stock condition surveys and maintain accurate property data to inform capital planning. Develop and implement preventative maintenance strategies to reduce reactive repairs . Drive value for money across maintenance contracts and service delivery. Ensure systems are in place to monitor and improve performance against regulatory consumer standards . Responsive Repairs & Voids Management Oversee day-to-day maintenance operations and ensure works are completed within agreed SLAs. Undertake post-inspections of works exceeding £1,400 to ensure quality and compliance. Conduct void inspections and sign-off to minimise turnaround times and revenue loss. Act as escalation point for complex repairs cases. Participate in and manage the emergency out-of-hours escalation service. Compliance & Building Safety Assurance Take full responsibility for statutory compliance across: Gas Safety (CP12 certification oversight) Fire Safety (FRA actions and remedial works) Electrical Safety (EICR compliance) Legionella monitoring and control Asbestos management plans Lift servicing and LOLER compliance Health & Safety legislation applicable to social housing You will ensure robust audit trails, compliance tracking systems, and regulatory reporting mechanisms are maintained to inspection-ready standard. Capital Works & Contractor Management Lead refurbishment and improvement projects (internal and external domestic works). Manage external contractors on site, ensuring quality, safety, and adherence to specification. Oversee cyclical maintenance and major works programmes . Contribute to procurement exercises including tender preparation and contractor evaluation. Monitor contractor KPIs and implement performance management where required. Disrepair, Complaints & Risk Management Manage and mitigate housing disrepair claims in collaboration with legal teams. Ensure all Stage 1 and Stage 2 complaints are investigated and responded to within target. Respond to Member enquiries professionally and within agreed timescales. Identify and manage operational risk within the maintenance function. Financial & Performance Management Work alongside Senior Management in planning, managing, and monitoring the maintenance and asset management budget. Ensure accurate forecasting and cost control across programmes. Produce detailed KPI and performance reports for Board and senior leadership. Analyse data trends to identify service improvement opportunities. Team Leadership & Stakeholder Engagement Direct line management of two Customer Service Officers within the maintenance team. Develop team capability and performance standards. Liaise effectively with tenants, contractors, Board members, and senior stakeholders Promote a strong customer-focused culture within the service. Candidate Profile We are seeking a technically competent and commercially aware maintenance professional with: Extensive experience in social housing maintenance or asset management Strong working knowledge of statutory compliance frameworks Demonstrable experience managing contractors and capital works projects Experience handling disrepair claims and complex complaints Budget management and financial monitoring experience Strong data analysis and reporting capability Leadership experience within a property or maintenance environment Excellent communication and stakeholder management skills Desirable Relevant qualification in Building Surveying, Construction, Property Management, or Asset Management NEBOSH / IOSH certification Knowledge of social housing regulatory standards and consumer standards Why Apply? This is an opportunity to take full ownership of a critical housing function within a respected organisation. The successful candidate will play a central role in ensuring regulatory compliance, resident safety, financial control, and service excellence.If you are a driven maintenance professional ready to operate at leadership level within social housing, we would welcome your application.

Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Role Purpose: To be part of a team that provides quality customer information on all our highway works and seeks to continually improve how this is delivered. Being part of a small team responsible for ensuring high quality information is communicated to all our customers both in advance of works, during and after using the most appropriate mediums. There will be the need to work closely with a range of service providers and stakeholders which will involve considerable coordination. The works programmes are very extensive (running to several hundred schemes / functions per Annum) and often change at short notice, directly impacting on our customers. The role plays an important role in ensuring that highway works are effectively communicated to all stakeholders in a timely and professional manner across a range of mediums. The post holder will assist with work in a customer focused technical area in order that statutory and policy compliance is maintained. Work Context: The Highways and Transport Service is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets, including flood risk management. The service manages significant financial, health and safety, and reputations risks and undertakes three significant statutory duties - Highway Authority, Transport Authority and Lead Local Flood Authority. The service operates in an environment with significant political engagement, has daily contact with MPs, Cabinet members and backbench members and works very closely with Local Committees and with Select Committees. There is also high level engagement with Government Departments. Lack of or insufficient communication is consistently one of the biggest concerns from both Members and residents and the impact can be considerable on the reputation of the Service. The complexities of our own works programmes and those of other stakeholders (utility companies, developers etc) mean that managing and communicating the information in a quality format can be very challenging. This requires post-holders to liaise, work collaboratively and maintain effective relationships with colleagues, members, customers, partner organisations, agencies and/or contractors. The post is based in Merrow. Representative Accountabilities: Analysis, Reporting & Documentation Prepare reports/statistics/briefings to meet statutory/management information requirements. Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team. Customer Service & Support Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. May authorise transactions where appropriate. Respond to and resolve enquiries and problems, judging when to pass on complex queries or involve others, to provide an effective service and clear advice to colleagues and customers. Planning & Organising Provide comprehensive support to a group of senior staff, ensuring confidentiality, effectively organising internal and external activities/events to support the delivery of efficient services. Plan and prioritise own work activities for the weeks ahead, to ensure operational efficiency. Respond effectively to changing demands, adjusting priorities as needed. Finance/Resource Management Maintain financial, and/or stock records, and review data to contribute to resource planning. Work with others Maintain a network of contacts, drawing on support and advice from others to resolve problems. Communicate and liaise with service users and/or external contacts, representing the team/service as required. Support, coordinate and undertake research into a variety of projects in the defined area of activity to support achievement of team's objectives. People Management May guide and/or supervise junior staff in their duties to facilitate their development and ensure service quality standards are maintained. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. Role Summary: Roles at this level provide a comprehensive business support service in a defined service or functional area, or provide specialist support services. Many will possess technical rather than professional expertise in the main disciplines, or have substantial experience of administrative procedures to enable them to guide and advise others. There will be minimal day-to-day supervision, but clear guidance is available. The roles will plan for the weeks ahead and prioritise to accommodate non standard work. They often require understanding of complex procedures and support systems, and the ability to allocate workload and react to changing priorities. Although most work will follow established patterns, initiative is needed to handle processes and resolve problems and queries based on experience and judgement, mainly without reference to others. These roles may work alone instead of as part of a team, or the system or process used may require specialist knowledge or experience. Some roles involve supervision of staff, others involve undertaking specialist functions or the provision of a broad comprehensive business admin services Connect2Surrey is a trading style of Surrey & Kent Commercial Services LLP - A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Title: Principal Planning Officer Contract: 5 months Location: London, UK (Hybrid - 3 days in office) Role type: Full time Contract (Monday to Friday) Job Purpose To lead and supervise a team of planning and enforcement officers within the Development Management service, managing a diverse caseload of planning applications including major and strategic developments. The postholder will research, assess and report on the full range of planning applications and enforcement matters under the Planning Acts and associated legislation. The role includes preparing appeal statements, representing the Council at inquiries and hearings, presenting at Planning Committee, negotiating complex development proposals (including Section 106 agreements), and deputising for the Team Leader where required. Key Responsibilities Leadership & Team Supervision Supervise, mentor and provide professional guidance to planning and enforcement officers. Allocate and monitor workload across the team. Support officer development, training and performance management. Deputise for the Team Leader in their absence, including authorising reports and recommendations. Development Management & Casework Manage a varied caseload of planning applications, including major and strategic developments. Assess development proposals through site visits, policy appraisal and consultation responses. Draft high-quality, robust reports with clear and defensible recommendations. Negotiate complex applications, including securing financial contributions through legal agreements (e.g. Section 106). Validate planning applications and ensure statutory requirements are met. Maintain accurate records of site visits, meetings and decisions. Planning Enforcement Investigate alleged breaches of planning control. Lead and authorise formal enforcement action where appropriate. Instruct planning solicitors on enforcement and related matters. Prepare and present cases for prosecution where necessary. Appeals & Representation Prepare appeal statements, proofs of evidence and witness statements. Represent the Council at public inquiries, hearings and court proceedings. Present reports and respond to questions at Planning Committee. Attend pre-committee briefings and stakeholder meetings. Stakeholder Engagement & Customer Service Provide professional advice to applicants, agents, members, residents and other stakeholders. Advise on planning policy, likelihood of consent and scheme amendments. Represent the Development Management service at cross-departmental and external meetings. Contribute to maintaining high standards of customer service. Service Development Contribute to service improvement initiatives and change programmes. Lead or participate in working groups aimed at continuous improvement. Manage external consultancy commissions (typically up to 25,000), overseeing quality and delivery. Qualifications & Professional Requirements Degree in Town Planning or equivalent relevant qualification. Eligibility for membership of the Royal Town Planning Institute (RTPI). Evidence of ongoing Continuing Professional Development (CPD). Essential Experience Significant experience in Development Management, including planning enforcement. Experience managing major or complex planning applications. Proven experience presenting reports at Planning Committee. Excellent working knowledge of current planning legislation and policy. Experience negotiating Section 106 agreements. Experience preparing appeal statements and representing cases at hearings or inquiries. Some knowledge of historic buildings and conservation areas. Skills & Competencies Strong analytical and decision-making skills. Excellent written communication, with the ability to produce concise and persuasive reports. Confident public speaker with the ability to present complex matters clearly. Ability to manage competing priorities and meet tight deadlines. Leadership capability and ability to motivate and support colleagues. Strong negotiation and stakeholder management skills. Methodical approach to detailed and procedural work. High level of IT literacy. What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Intervention Officer to play a pivotal role in our Criminal Justice Approved Premises service in Streatham Sounds great, what will I be doing? The role involves supporting residents in an Approved Premises by modelling positive behaviour, fostering respect, and maintaining a safe, healthy, and structured environment. A key aspect is acting as a keyworker, coordinating each resident's stay, delivering intensive casework, and addressing risk and support needs through regular sessions and daily engagement. The postholder also contributes to sentence plans in collaboration with probation, police, and external agencies, while encouraging compliance with rules such as drug and alcohol testing or curfews. Alongside direct support, responsibilities include facilitating purposeful activities, preparing meals with residents, and ensuring the premises' health, safety, and security through observation, inspections, and effective communication. Administrative responsibilities are central to the role, requiring accurate and timely record-keeping, information sharing, and adherence to confidentiality. The position also demands flexibility and initiative to manage emerging tasks while working closely with colleagues and management to maintain a psychologically informed environment that meets accreditation standards. The postholder must follow the Ministry of Justice and probation service protocols while aligning with Hestia's policies and values, consistently applying The Hestia Approach to create a positive, enabling culture within the service. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for This role requires significant experience working with vulnerable adults, preferably those with backgrounds in the criminal justice system, alongside a strong understanding of safeguarding and risk management. The postholder must have practical experience delivering direct keywork, supporting individuals with histories of offending behaviour through meaningful interventions that encourage positive change. A solid grasp of the causes and consequences of offending, combined with the ability to empower residents to make informed choices and move toward desistance, is essential. Equally important is the capacity to engage effectively, communicate clearly, and apply professional authority while maintaining positive and pro-social relationships. The position also demands resilience and adaptability in working with individuals affected by trauma, often displaying challenging emotions and behaviours. Strong teamwork skills are essential, with a willingness to contribute to both structured interventions and practical household tasks, setting a positive example for residents. High standards of literacy, numeracy, and record-keeping are required to ensure accurate documentation and professional communication. Finally, the role calls for optimism, decisiveness, and the ability to learn quickly, qualities that support residents' rehabilitation and reinforce the belief in their capacity for lasting change. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.

Job Title: Neighbourhood Officer Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 This job is working for Ongo Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Benefits of working with Ongo include: 30 days paid holiday plus bank holidays and your birthday off Exceptional leave 15 hours per year paid volunteering Annual pay review Mileage reimbursement at 46p per mile Free parking (pass provided) No sick days voucher 9.5% pension contribution (Aviva) 3x salary life assurance policy Enhanced maternity/paternity pay Simply Health package (including Pro-counselling for family members) Housing Perks Agile working Home working equipment provided Local gym discounts Discounts at Costa and Starbucks (town centre) Car lease scheme Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region . Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS IS 20 MARCH 2026 INTERVIEWS WILL BE HELD 27 MARCH 2026 For more about us, visit (url removed) We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Job Description Our local government clients in Thamesmead, Greater London, are seeking a Technical Administration Officer to provide technical clerical, administrative, and IT support for the housing asset management service. This role is essential for facilitating effective service delivery to residents and corporate clients. Responsibilities - Perform a variety of general office administrative support tasks, including maintaining and managing diaries, preparing agendas, arranging meetings, and taking accurate, technical minutes as directed. - Collate relevant documentation, ensure timely production and distribution, and follow up on actions where necessary. Qualifications Essential - GCSE (or equivalent) in English Language and Mathematics. - NVQ Level 4 qualification or equivalent experience. - Advanced skills in Microsoft Office, including Word, Excel, Outlook, Social Media, and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: - Experience in collecting technical data and performance indicators, ensuring records are accurate and up-to-date. - Recent experience in accurately inputting, interrogating, updating, and monitoring data for administrative and IT systems. - Ability to handle technical service inquiries from the public, contractors, consultants, other departments, external bodies, and stakeholders, ensuring the right information is forwarded to the relevant officer when necessary. - Experience in recording complaints, closely monitoring them, and taking action to ensure the service meets response criteria. - Familiarity with the preparation and administration of all aspects of tender documentation, including packaging, sending, and receiving tenders in accordance with established orders and procedures. - Experience in recording and managing the receipt and issuance of keys and fobs, ordering keys as needed, and assisting with property access. - Ability to actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other team members as required. - Commitment to customer care and excellent service delivery. - Carry out all duties with consideration for health and safety regulations and legislation, equal opportunities, customer care policies, and the new technology agreement. - Willingness to undertake additional work related to the level and nature of the post holder's responsibilities to ensure the continued efficient operation of the service. Compliance Requirements - 3 Years of References - Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment business for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.

Permanent Full Time 40 hours We are seeking a confident and customer focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from prestart visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we d love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee assistance programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.

Education, Communication and Outreach Officer Salary: 32,000 - 38,000 per annum, depending on experience plus Veolia benefits Location: Hybrid working 3 days in our Kingston Upon Thames, KT1 3GZ Duration: FTC until March 2027 To apply please provide a CV max 2 A4 pages and a cover letter max 1 A4 page. Applications without a cover letter will not be progressed. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: In the Education Communication Outreach (ECO) Officer position, you will work closely with the Contract ECO Manager to develop and deliver a food waste recycling improvement plan for the borough. You will also work on other community engagement projects to change resident behaviours and improve recycling rates, and will be responsible for the budget, timeline and quality of their delivery. You will also deliver educational sessions to schools and with residents in the local community. You will identify good news stories and campaign ideas and feed them to the regional digital and PR team, as well as working closely with this team to achieve regional and contract objectives. You will keep abreast of industry developments and build strong relationships with your client, customers and colleagues at all levels across the contract. You will also deliver internal communications campaigns to improve our safety performance and working culture. The team do work flexibly but as this role is engagement focused it is best suited to someone who is keen to work within Shropshire and from our Head Office in Shrewsbury What we are looking for Essential: Experience delivering behaviour change and/or community engagement techniques and analysing results Experience of project and event development and delivery Superb written and verbal communication skills including presentation skills Experience of building strong stakeholder relationships Ability to identify good news stories and develop them in partnership with PR team A flexible and proactive approach that prioritises meeting our client and service user needs Desirable: Recycling and waste industry knowledge Understanding or experience of working with local authorities Ability to develop creative visual content across multiple formats Advanced understanding of data management and analysis Understanding of PR, social media, social advertising and digital communications What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

This newly created role as an Environmental Impact Officer will play an integral position within the community. This trailblazing position will be the blueprint at introducing more roles in the future, so it s a position you can really make your own. As an Environmental Impact Officer, you ll play a key role in creating safe, clean and thriving neighbourhoods within the community. You ll help us improve local environments, building neighbourhood pride and encouraging residents to get involved in shaping the places they live. This role blends engagement, practical problem-solving and partnership working to make sure the community feels supported, valued and well cared for. This role will involve working with local community groups and neighbourhood bodies as well as local councils, so it has varied contacts Job Description for the Environment Impact Officer: Carry out regular inspections to spot issues such as waste, overgrowth, litter, hazards or anything that affects safety, access or the look and feel of our neighbourhoods within residential areas Monitor for environmental risks, including conditions that could attract pests, cause obstruction or impact wellbeing. Respond to concerns or complaints from residents about local environmental issues, offering clear advice and acting in line with our neighbourhood management approach. To work proactively with residents, providing guidance and encouraging them to take part in shaping and improving their neighbourhoods. Collaborate with community groups, volunteers, residents and partners to organise local initiatives such as clean-ups, planting schemes and other environmental projects. Seek out and use funding opportunities to support community-led projects and environmental improvements. Issue informal warnings, tenancy-related letters or formal notices where needed, following our policies and procedures. Keep accurate and up-to-date records of inspections, actions, engagement and outcomes. Escalate ongoing or serious breaches when required, including preparing information for any formal action. Work closely with Neighbourhood Coordinators, Neighbourhood Impact Operatives and other support teams to deliver joined-up solutions. Promote sustainability, neighbourhood pride and positive community involvement, encouraging residents to feel ownership and pride in their local area. Candidate Requirements for the Environmental Impact Officer: GCSE English and Maths (Or Equivalent) at level C or above Experience working in a neighbourhood services, environmental, housing, or community-facing role would be desirable Experience engaging directly with customers, offering guidance and resolving concerns, dealing with problem-solving and complaints Experience working collaboratively with partner organisations, community groups or volunteers Confident in using IT Systems (Outlook/Teams and internal housing software) Strong awareness of neighbourhood issues such as environmental hazards, overgrowth, litter or local safety concerns would be an advantage The ability to engage, influence and motivate customers and community groups Ability to work proactively and independently to improve neighbourhood conditions Good written and verbal communication skills, able to explain issues clearly and positively Positive can-do attitude Great communicator and strong team player Curious, adaptable and eager to learn Self-motivated and proactive Must possess a Driving Licence To be able to pass a DBS check Hours: Monday Friday 8:00 am 4:00 pm Salary: £26,625.02 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: 21.91 PAYE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court. Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively. Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hours Qualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required. Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Pertemps Network Group are delighted to be assisting a reputable housing provider for a Housing Solutions Officer to join their Housing Solutions team . This is a frontline statutory role requiring strong technical knowledge of homelessness legislation, excellent decision-making capability, and the ability to manage complex caseloads with minimal supervision. The successful candidate will play a key role in preventing homelessness, assessing statutory duties, and delivering high-quality, legally compliant decisions. Salary: 22-23 PAYE Line Management: None Working Pattern: Hybrid (Minimum 3 days office-based) Role Overview The Housing Adviser will provide a comprehensive housing advice and homelessness assessment service in accordance with: Housing Act 1996 (Part VII as amended) Homelessness Reduction Act 2017 The Homelessness Code of Guidance Relevant case law and statutory guidance You will be responsible for assessing applications, issuing legally robust decisions, and maximising prevention opportunities to reduce reliance on temporary accommodation. Key Responsibilities Housing Advice & Prevention Act as a first point of contact for residents seeking housing assistance via face-to-face, telephone, email and written communication. Conduct comprehensive housing options interviews in a person-centred manner. Create, implement and review Personal Housing Plans. Maximise prevention and relief opportunities to sustain existing accommodation or secure suitable alternatives. Statutory Homelessness Decision Making Assess and determine homelessness applications under Part VII of the Housing Act 1996 (as amended). Conduct detailed investigations, verify documentation and carry out enquiries including home visits where appropriate. Accept, refuse or discharge duties in line with legislation, guidance and case law. Issue fully reasoned and legally compliant decision letters within statutory timescales. Case & Caseload Management Proactively manage a varied caseload through continuous assessment and review. Ensure accurate and timely case recording across all relevant systems. Maintain detailed file notes and ensure statutory notifications are issued correctly. Temporary Accommodation & Affordability Undertake affordability assessments. Recommend placements into temporary accommodation where prevention options have been exhausted, ensuring compliance with statutory duties and financial considerations. Housing Register & Allocations Assess applications to join the housing register. Verify evidence and determine priority in accordance with the allocations scheme. Safeguarding & Risk Management Carry out safeguarding and risk assessments for vulnerable applicants. Escalate concerns in line with child and adult protection procedures. Legal & Review Work Assist with statutory reviews under the Housing Act 1996. Support responses to legal challenges including County Court appeals and Judicial Reviews. Liaise with Legal Services and attend court where required. Partnership Working Work collaboratively with internal departments and external partners. Refer cases to appropriate agencies and attend case conferences as necessary. Liaise with Corporate Anti-Fraud services where fraudulent applications are suspected. About You We are seeking a driven and technically competent housing professional with: Detailed working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017. Experience assessing and determining homelessness applications. Ability to interpret and apply complex legislation and case law. Experience managing a demanding caseload with minimal supervision. Strong written skills with the ability to draft legally defensible decision letters. Confidence in conducting interviews and making evidence-based decisions. Experience working within a performance-driven environment. Excellent partnership and stakeholder engagement skills. Core Competencies Complex problem-solving: Ability to navigate statutory frameworks and deliver clear, practical solutions. Critical thinking: Evidence-based decision-making using analytical reasoning. Creativity: Applying innovative approaches to prevent homelessness and improve outcomes. People-focused approach: Strong interpersonal capability and collaborative working style. Emotional intelligence: Managing sensitive conversations with empathy and professionalism. Judgement & accountability: Making sound decisions in ambiguous or high-pressure situations. Negotiation: Influencing outcomes with landlords, partners and stakeholders. Service excellence: Commitment to delivering high standards of customer care. Cognitive flexibility: Ability to adapt to legislative change and service transformation. Why Apply? This is an excellent opportunity to join a forward-thinking housing provider committed to delivering high-quality statutory housing services and meaningful homelessness prevention outcomes. Apply now for the Housing Solutions role.

A fantastic opportunity has emerged for a car driving Temporary Accommodation Visiting Officer to join one of our most improved Local Authority clients in a temporary vacancy for the next three months (with every possibility of being extended should you perform well). Our client is based near to Heathrow Airport in West London, and you will work two days in their office, and two days in the community carrying out home visits in your car. In this role you will ensure that households placed in temporary accommodation (TA) are living in accommodation that is safe, suitable, and meets statutory standards. The role includes carrying out regular visits and suitability assessments, preventing and detecting fraud, and working with households and providers to improve accommodation standards. The post-holder must understand the impact of living in temporary accommodation, including bed and breakfast accommodation, on individuals and families. Reporting into the Head of Temporary Accommodation Team Leader, this is a full time role for 37 hours per week (Monday to Friday) and your responsibilities will be: Suitability and Property Assessments - Conducting regular visits to temporary accommodation, including bed and breakfast and nightly paid accommodation. - Completing suitability assessments in line with legislation and council policy. - Identifying health and safety risks, overcrowding, disrepair, or poor management and escalating concerns. - Ensuring accommodation meets required standards and take action where it does not. Resident Engagement and Support - Engaging sensitively with households in temporary accommodation. - Demonstrating understanding of the impact of temporary accommodation on wellbeing, mental health, family life, and children's education. - Identifying safeguarding concerns and making appropriate referrals. Fraud Prevention and Detection - Verifying occupancy and household composition during visits. - Preventing, identifying, and reporting potential housing-related fraud. - Working with internal teams to protect public funds. Monitoring and Partnership Working - Maintaining accurate records and reports. - Working collaboratively with internal teams and accommodation providers. - Contributing to service improvement and reduction of bed and breakfast use. Experience of dealing with residents in a face to face setting, as well as having a sound knowledge of homelessness, welfare benefits and temporary accommodation suitability would be a real advantage for this post. A car driver and owner is essential. Only applicants who feel they meet the above criteria and can start on short notice (1-2 weeks maximum) need apply, as our client is keen to hire for this role as soon as possible.