Configuration Analyst

Job Title: Configuration Analyst
Salary: £25,000 plus benefits

Shift: evening/night shift role as you need to work USA hours - shifts start from 4pm and finish no later than 2am
Remote - occasional office visits in Milton Keynes

iO Associates is looking for a Configuration Analyst with data entry/excel experience to work with a specialist technology company. They want this person to configure new store set ups and maintain services for continued monitoring of all customers. Liaise with onsite engineers, SMEs and customer teams to resolve issues and deliver successful solutions to integration and installation issues.

Responsibilities:

• Provide telephone technical support to installation technicians & maintenance techs.
• To ensure third party technicians and customers have a well-connected and set up site both during and after the installation.
• To be the first point of contact during the installation process and any subsequent visits for issues such as hardware swap outs and alarming queries.
• To provide a validation and sign off for successful installation.
• Maintain the Master sign off sheets for customer rollouts.
• Support customer changes eg controller swap out/refit/remodels.
• Check trouble ticket issue logs daily to identify and resolve as required.
• Check system generated reports provided and resolve any anomalies highlighted daily.
• Communicate with customers & technicians via telephone, email & ticketing process.

Experience Required:

• Excellent communication skills (verbal and written)
• Experience working with customers, demonstrating an ability to work on own initiative to resolve issues.
• Good listening skills
• Ability to liaise between multiple team members across different Continents and time zones
• Ability to quickly adapt to and learn about new interfaces and systems
• Attention to detail
• Basic SQL usage
• Good all round Microsoft Package skills particularly Excel

They're big on expertise, not hierarchy, so you'll be trusted with more responsibility while supported by everyone around you. You'll be encouraged to grow at every career stage in the direction that interests you with amazing support and training

Interested in hearing more? Please get in touch with Rebecca Long