We're recruiting an experienced Housing Policy and Procurement Officer to support the development and delivery of housing strategy, policy and procurement activity within a busy local authority housing service. This is a project-focused role supporting a wide range of housing initiatives including housing policy development, temporary accommodation provision, social housing development and commissioning activity. The successful candidate will work closely with senior housing strategy colleagues and external partners to help deliver key housing projects and ensure the council's housing policies remain robust, compliant and effective. The Role Support the delivery of a range of housing strategy and housing-related projects across the council. Assist with the development and review of housing policies, procedures and strategies to ensure they remain legally compliant and effective. Contribute to the commissioning and procurement of housing services and accommodation provision. Support projects relating to temporary accommodation, modular housing, hostel provision and housing solutions for vulnerable groups including those fleeing domestic abuse and rough sleepers. Assist in the design and development of accommodation solutions including traveller sites and temporary-to-permanent housing schemes. Work collaboratively with housing associations, central government departments, voluntary sector partners and other local authorities. Support contract management activity with external providers delivering housing-related services. Assist with housing-related research, statistical returns and analysis to support service delivery and strategic planning. Contribute to projects relating to IT systems, data management and service improvement within housing services. Provide support to the Housing Strategy, Procurement and Inclusion Manager and senior strategy officers on key projects and initiatives. Produce reports, research and briefing papers to support senior officers and decision-making processes. Attend meetings, consultations and project workstreams as required. Key Requirements Experience working within a local authority, housing association, consultancy or housing-related organisation in a housing strategy, development or enabling role. Good understanding of the social housing environment and the statutory duties of local authorities in relation to housing and homelessness. Knowledge of housing legislation, policy and the wider housing agenda. Experience supporting housing policy, strategy development or commissioning activity. Strong analytical and research skills with the ability to produce clear reports and recommendations. Excellent communication and stakeholder engagement skills. Ability to manage multiple projects and work effectively under pressure. Good IT literacy and experience using data and reporting systems. Educated to A-Level/NVQ Level 3 or equivalent experience in a relevant field. A relevant professional qualification such as CIH membership is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Strategy Officers, Policy Officers and Housing Development professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 14, 2026
Contractor
We're recruiting an experienced Housing Policy and Procurement Officer to support the development and delivery of housing strategy, policy and procurement activity within a busy local authority housing service. This is a project-focused role supporting a wide range of housing initiatives including housing policy development, temporary accommodation provision, social housing development and commissioning activity. The successful candidate will work closely with senior housing strategy colleagues and external partners to help deliver key housing projects and ensure the council's housing policies remain robust, compliant and effective. The Role Support the delivery of a range of housing strategy and housing-related projects across the council. Assist with the development and review of housing policies, procedures and strategies to ensure they remain legally compliant and effective. Contribute to the commissioning and procurement of housing services and accommodation provision. Support projects relating to temporary accommodation, modular housing, hostel provision and housing solutions for vulnerable groups including those fleeing domestic abuse and rough sleepers. Assist in the design and development of accommodation solutions including traveller sites and temporary-to-permanent housing schemes. Work collaboratively with housing associations, central government departments, voluntary sector partners and other local authorities. Support contract management activity with external providers delivering housing-related services. Assist with housing-related research, statistical returns and analysis to support service delivery and strategic planning. Contribute to projects relating to IT systems, data management and service improvement within housing services. Provide support to the Housing Strategy, Procurement and Inclusion Manager and senior strategy officers on key projects and initiatives. Produce reports, research and briefing papers to support senior officers and decision-making processes. Attend meetings, consultations and project workstreams as required. Key Requirements Experience working within a local authority, housing association, consultancy or housing-related organisation in a housing strategy, development or enabling role. Good understanding of the social housing environment and the statutory duties of local authorities in relation to housing and homelessness. Knowledge of housing legislation, policy and the wider housing agenda. Experience supporting housing policy, strategy development or commissioning activity. Strong analytical and research skills with the ability to produce clear reports and recommendations. Excellent communication and stakeholder engagement skills. Ability to manage multiple projects and work effectively under pressure. Good IT literacy and experience using data and reporting systems. Educated to A-Level/NVQ Level 3 or equivalent experience in a relevant field. A relevant professional qualification such as CIH membership is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Strategy Officers, Policy Officers and Housing Development professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're recruiting an experienced Private Sector Housing Officer to join a proactive enforcement team focused on improving housing standards across the private rented sector. This is a frontline regulatory role responsible for investigating housing conditions, enforcing private sector housing legislation and ensuring residential properties meet statutory requirements. The successful candidate will carry out inspections, take enforcement action where necessary and provide advice and education to landlords, tenants and businesses. This role combines office-based work with extensive site visits across the borough and requires a confident officer who can operate in challenging enforcement environments. The Role Carry out inspections of private sector housing to ensure compliance with housing legislation and licensing requirements. Investigate complaints relating to housing disrepair, property standards and residential licensing. Undertake enforcement action including the drafting, service and follow-up of statutory notices. Prepare and progress enforcement cases, including prosecutions and attendance at court to provide evidence. Provide technical and legal advice to residents, landlords, businesses and other stakeholders. Maintain regular communication with customers to ensure they are updated on the progress of investigations. Work collaboratively with internal teams and external partners to improve housing standards across the borough. Install and operate monitoring equipment where required and interpret results as part of enforcement investigations. Represent the Council at meetings, committees and partnership forums. Support the development of service procedures, policies and service improvement initiatives. Participate in publicity campaigns and joint enforcement initiatives across council services and partner agencies. Maintain professional competence and undertake ongoing professional development. Work flexibly to support enforcement activity, including occasional evening or weekend work where required. Lead on complex or contentious enforcement cases. Provide guidance, coaching and mentoring to colleagues within the team. Act as a lead officer on complex operational enforcement matters. Support the development of service improvement initiatives and enforcement campaigns. Key Requirements Strong knowledge of legislation relating to private sector housing enforcement. Experience carrying out inspections and enforcement activity within private sector housing. Experience preparing statutory notices and progressing enforcement cases. Ability to represent the authority in court or legal proceedings where required. Excellent written and verbal communication skills. Ability to manage complex caseloads and prioritise work effectively in a demanding environment. Strong partnership working skills and ability to engage with a wide range of stakeholders. Good IT literacy and experience using case management systems. Full UK driving licence and ability to travel across the borough. Ability to work independently and as part of a team. Understanding of working within diverse communities and maintaining confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 14, 2026
Contractor
We're recruiting an experienced Private Sector Housing Officer to join a proactive enforcement team focused on improving housing standards across the private rented sector. This is a frontline regulatory role responsible for investigating housing conditions, enforcing private sector housing legislation and ensuring residential properties meet statutory requirements. The successful candidate will carry out inspections, take enforcement action where necessary and provide advice and education to landlords, tenants and businesses. This role combines office-based work with extensive site visits across the borough and requires a confident officer who can operate in challenging enforcement environments. The Role Carry out inspections of private sector housing to ensure compliance with housing legislation and licensing requirements. Investigate complaints relating to housing disrepair, property standards and residential licensing. Undertake enforcement action including the drafting, service and follow-up of statutory notices. Prepare and progress enforcement cases, including prosecutions and attendance at court to provide evidence. Provide technical and legal advice to residents, landlords, businesses and other stakeholders. Maintain regular communication with customers to ensure they are updated on the progress of investigations. Work collaboratively with internal teams and external partners to improve housing standards across the borough. Install and operate monitoring equipment where required and interpret results as part of enforcement investigations. Represent the Council at meetings, committees and partnership forums. Support the development of service procedures, policies and service improvement initiatives. Participate in publicity campaigns and joint enforcement initiatives across council services and partner agencies. Maintain professional competence and undertake ongoing professional development. Work flexibly to support enforcement activity, including occasional evening or weekend work where required. Lead on complex or contentious enforcement cases. Provide guidance, coaching and mentoring to colleagues within the team. Act as a lead officer on complex operational enforcement matters. Support the development of service improvement initiatives and enforcement campaigns. Key Requirements Strong knowledge of legislation relating to private sector housing enforcement. Experience carrying out inspections and enforcement activity within private sector housing. Experience preparing statutory notices and progressing enforcement cases. Ability to represent the authority in court or legal proceedings where required. Excellent written and verbal communication skills. Ability to manage complex caseloads and prioritise work effectively in a demanding environment. Strong partnership working skills and ability to engage with a wide range of stakeholders. Good IT literacy and experience using case management systems. Full UK driving licence and ability to travel across the borough. Ability to work independently and as part of a team. Understanding of working within diverse communities and maintaining confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Your new company An excellent opportunity has arisen to join the Housing Strategy and Performance function of a large, high-performing public sector housing provider. This newly enhanced role will play a critical part in strengthening regulatory compliance, governance and service assurance across a diverse housing service click apply for full job details
Mar 14, 2026
Seasonal
Your new company An excellent opportunity has arisen to join the Housing Strategy and Performance function of a large, high-performing public sector housing provider. This newly enhanced role will play a critical part in strengthening regulatory compliance, governance and service assurance across a diverse housing service click apply for full job details
Resident Liaison Officer Temp to perm contract 30-34K per annum ( converted into hourly rate) Based in East London To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Qualifications Over 2 years' experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Retrofit, Housing and/or Planned Maintenance - desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure.
Mar 14, 2026
Full time
Resident Liaison Officer Temp to perm contract 30-34K per annum ( converted into hourly rate) Based in East London To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Qualifications Over 2 years' experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Retrofit, Housing and/or Planned Maintenance - desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure.
Housing Team Manager Based in East London Temp on going role 24-32per hour Initial 5 days in the officer and after one month induction up to 1/2 days in the office Main Duties and Responsibilities To be responsible for the management and development of the Housing Standards (Reactive) Team and ensure that the functions allocated to the team (including those listed above), are carried out and developed in line with National Government Legislation and Polices To deal with conflict situations To lead on multi agency enforcement work ensuring all risks are assessed and reduced to an acceptable level Liaise with the Housing Advice Centre to ensure that the wider impact of any proposed action is considered. To make decisions, including those of a complex nature, the application of imaginative solutions that positively influence future management of operations and service delivery within the team, and contribute to the overall effectiveness of the Civic Pride service and the strategic objectives To provide leadership and guidance to the Housing Standards (Reactive) Team and achieve excellence in service delivery through powerful and productive working relationships within the service, cross-functionally and externally through partnerships and relationships, communicating effectively, both inside and outside of the business
Mar 14, 2026
Contractor
Housing Team Manager Based in East London Temp on going role 24-32per hour Initial 5 days in the officer and after one month induction up to 1/2 days in the office Main Duties and Responsibilities To be responsible for the management and development of the Housing Standards (Reactive) Team and ensure that the functions allocated to the team (including those listed above), are carried out and developed in line with National Government Legislation and Polices To deal with conflict situations To lead on multi agency enforcement work ensuring all risks are assessed and reduced to an acceptable level Liaise with the Housing Advice Centre to ensure that the wider impact of any proposed action is considered. To make decisions, including those of a complex nature, the application of imaginative solutions that positively influence future management of operations and service delivery within the team, and contribute to the overall effectiveness of the Civic Pride service and the strategic objectives To provide leadership and guidance to the Housing Standards (Reactive) Team and achieve excellence in service delivery through powerful and productive working relationships within the service, cross-functionally and externally through partnerships and relationships, communicating effectively, both inside and outside of the business
A place to create moments that matter Location: Chesterton Court & Appleby Court (St Neots) onsite Salary: £29,580 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. Its this belief - that everyone deserves a
Mar 14, 2026
Full time
A place to create moments that matter Location: Chesterton Court & Appleby Court (St Neots) onsite Salary: £29,580 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. Its this belief - that everyone deserves a
A place to create moments that matter Location: Chesterton Court & Appleby Court (St Neots) onsite Salary: £29,580 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. Its this belief - that everyone deserves a
Mar 14, 2026
Full time
A place to create moments that matter Location: Chesterton Court & Appleby Court (St Neots) onsite Salary: £29,580 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. Its this belief - that everyone deserves a
A Local Authority in Bedfordshire is looking for an experienced Housing Options Officer to support the team on an initial 3 month contract, attending the office 2 days per week . What you'll be doing: Interviewing clients and assessing homelessness applications under Part 7 Providing housing advice and prevention options in line with the Homelessness Reduction Act Liaising with landlords, support services and internal teams Updating cases and managing applications through Locata What you'll need: Previous experience working as a Housing Options Officer within a Local Authority Experience managing your own caseload and drafting S184 decisions Previous experience using Locata Ability to attend the office 2 days per week If you're available for your next interim assignment and this sounds of interest, please send your CV (url removed) . Know someone local who might be interested? Refer them over - if they're successfully placed, we'll send you a 100 gift voucher as a thank you.
Mar 14, 2026
Contractor
A Local Authority in Bedfordshire is looking for an experienced Housing Options Officer to support the team on an initial 3 month contract, attending the office 2 days per week . What you'll be doing: Interviewing clients and assessing homelessness applications under Part 7 Providing housing advice and prevention options in line with the Homelessness Reduction Act Liaising with landlords, support services and internal teams Updating cases and managing applications through Locata What you'll need: Previous experience working as a Housing Options Officer within a Local Authority Experience managing your own caseload and drafting S184 decisions Previous experience using Locata Ability to attend the office 2 days per week If you're available for your next interim assignment and this sounds of interest, please send your CV (url removed) . Know someone local who might be interested? Refer them over - if they're successfully placed, we'll send you a 100 gift voucher as a thank you.
Building Safety and Asset Compliance Officer (Part-Time) Hours per week - 22 Working pattern - Working across a 3-5 days per week Contract type - Permanent Location - Bedford / Hybrid Are you looking for rewarding career that works around your existing commitments? bpha is seeking a dedicated Building Safety and Asset Compliance Officer to join our team for 22hrs per week. These could be worked around school hours or over 3 longer days! In this vital role, you'll support the Project Manager in ensuring our customers are safe in their homes, within the 6 main areas of landlord compliance - gas, electrical, asbestos, legionella, fire safety and lifting. Coordinating surveys and removal works, manage documentation and payments, and maintain up-to-date records. You'll play a key part in ensuring safety and legal compliance across our properties, working closely with contractors, colleagues, and customers. As a Building Safety and Asset Compliance Officer you will be: Coordinate and administer projects for the Building Safety and Asset Compliance team, ensuring effective liaison between customers, contractors, and colleagues. Allocate and assign inspections to achieve timely completions, maintaining accurate data and certification records using Asprey. Ensure compliance with bpha's Health and Safety policies and procedures. Maintain records of completed works, remedial actions, and access details. Administer cyclical and planned contracts, reviewing certification and arranging remedial work as needed. Raise and process works orders, facilitate contractor payments, and monitor budget spend. Liaise with customers, staff, and contractors to ensure safe access and comprehensive record-keeping. Produce accurate reports, meeting minutes, and contract documentation. Instigate legal action where necessary to ensure statutory compliance. What We're Looking for as a Building Safety and Asset Compliance Officer: Essential: Excellent attention to detail and accuracy in data validation and reporting. Strong communication skills, both written and verbal. Highly organised, methodical, and analytical. Experience in asset management or building safety compliance within social housing (e.g., gas, electrical, fire, legionella, asbestos). Good working knowledge of Asprey, Microsoft Office, and other compliance/social housing software. Commitment to excellent customer service and equality and diversity. Level 2 VRQ Award in Asset and Building Compliance Awareness (or willingness to work towards). Desirable: Ability to interpret construction drawings and documentation. Commitment to continuous professional development. Why Join Us? You'll be part of a supportive team, making a real difference to building safety and compliance in our communities. We offer opportunities for professional development and a positive, inclusive working environment. You'll have to opportunity to work a flexible schedule to fit around existing commitments. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Key Dates Shortlisting - W/C 9th March 2026 Interviews - W/C 16th March 2026 Working hours and pattern will be discussed at interview and must meet the organisation's needs. These will need to be between the hours of 8am - 6pm Monday- Friday. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Mar 14, 2026
Full time
Building Safety and Asset Compliance Officer (Part-Time) Hours per week - 22 Working pattern - Working across a 3-5 days per week Contract type - Permanent Location - Bedford / Hybrid Are you looking for rewarding career that works around your existing commitments? bpha is seeking a dedicated Building Safety and Asset Compliance Officer to join our team for 22hrs per week. These could be worked around school hours or over 3 longer days! In this vital role, you'll support the Project Manager in ensuring our customers are safe in their homes, within the 6 main areas of landlord compliance - gas, electrical, asbestos, legionella, fire safety and lifting. Coordinating surveys and removal works, manage documentation and payments, and maintain up-to-date records. You'll play a key part in ensuring safety and legal compliance across our properties, working closely with contractors, colleagues, and customers. As a Building Safety and Asset Compliance Officer you will be: Coordinate and administer projects for the Building Safety and Asset Compliance team, ensuring effective liaison between customers, contractors, and colleagues. Allocate and assign inspections to achieve timely completions, maintaining accurate data and certification records using Asprey. Ensure compliance with bpha's Health and Safety policies and procedures. Maintain records of completed works, remedial actions, and access details. Administer cyclical and planned contracts, reviewing certification and arranging remedial work as needed. Raise and process works orders, facilitate contractor payments, and monitor budget spend. Liaise with customers, staff, and contractors to ensure safe access and comprehensive record-keeping. Produce accurate reports, meeting minutes, and contract documentation. Instigate legal action where necessary to ensure statutory compliance. What We're Looking for as a Building Safety and Asset Compliance Officer: Essential: Excellent attention to detail and accuracy in data validation and reporting. Strong communication skills, both written and verbal. Highly organised, methodical, and analytical. Experience in asset management or building safety compliance within social housing (e.g., gas, electrical, fire, legionella, asbestos). Good working knowledge of Asprey, Microsoft Office, and other compliance/social housing software. Commitment to excellent customer service and equality and diversity. Level 2 VRQ Award in Asset and Building Compliance Awareness (or willingness to work towards). Desirable: Ability to interpret construction drawings and documentation. Commitment to continuous professional development. Why Join Us? You'll be part of a supportive team, making a real difference to building safety and compliance in our communities. We offer opportunities for professional development and a positive, inclusive working environment. You'll have to opportunity to work a flexible schedule to fit around existing commitments. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Key Dates Shortlisting - W/C 9th March 2026 Interviews - W/C 16th March 2026 Working hours and pattern will be discussed at interview and must meet the organisation's needs. These will need to be between the hours of 8am - 6pm Monday- Friday. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Our client based in East London provide housing management services in partnership with local authorities and are currently looking for an Estate officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Daily communal checks Inspections and occupancy checks Void and RTL checks Fire safety checks End of day reporting Maintenance tracking and prioritising Staff monitoring and daily briefing of tasks Bookings COSHH management Incident reporting Legionella testing Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Mar 14, 2026
Full time
Our client based in East London provide housing management services in partnership with local authorities and are currently looking for an Estate officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Daily communal checks Inspections and occupancy checks Void and RTL checks Fire safety checks End of day reporting Maintenance tracking and prioritising Staff monitoring and daily briefing of tasks Bookings COSHH management Incident reporting Legionella testing Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Job Title - Housing Support Officer Rate - 18- 21 per hour Duration - 6 Months Start Date - ASAP This role involves working with tenants to help them sustain their tenancies, develop independent living skills, and access appropriate services within the community. You will play a key part in promoting stability, wellbeing, and positive outcomes for service users. Key Responsibilities Provide person-centred support to residents in line with individual support plans Support tenants to maintain their accommodation and meet tenancy obligations Carry out regular welfare checks and property visits Assist with budgeting, benefits applications, and managing rent accounts Signpost and refer to external agencies including mental health, substance misuse, and employment services Maintain accurate and up-to-date case records Carry out risk assessments and ensure safeguarding procedures are followed Work collaboratively with internal teams and external partners About You Experience working in housing support, supported living, homelessness, or a similar setting Good understanding of safeguarding and risk management Knowledge of housing legislation and welfare benefits (desirable) Strong communication and interpersonal skills Ability to manage a caseload independently Empathetic, resilient, and solution-focused approach Enhanced DBS (or willingness to obtain)
Mar 14, 2026
Seasonal
Job Title - Housing Support Officer Rate - 18- 21 per hour Duration - 6 Months Start Date - ASAP This role involves working with tenants to help them sustain their tenancies, develop independent living skills, and access appropriate services within the community. You will play a key part in promoting stability, wellbeing, and positive outcomes for service users. Key Responsibilities Provide person-centred support to residents in line with individual support plans Support tenants to maintain their accommodation and meet tenancy obligations Carry out regular welfare checks and property visits Assist with budgeting, benefits applications, and managing rent accounts Signpost and refer to external agencies including mental health, substance misuse, and employment services Maintain accurate and up-to-date case records Carry out risk assessments and ensure safeguarding procedures are followed Work collaboratively with internal teams and external partners About You Experience working in housing support, supported living, homelessness, or a similar setting Good understanding of safeguarding and risk management Knowledge of housing legislation and welfare benefits (desirable) Strong communication and interpersonal skills Ability to manage a caseload independently Empathetic, resilient, and solution-focused approach Enhanced DBS (or willingness to obtain)
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist . The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area The Tenancy Specialist will be required to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women s Aid, NFI, local authorities, mediation, solicitors or support services. ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Housing background would be beneficial An excellent understanding of anti-social behaviour and/or tenancy fraud Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair Experience of investigative interviewing, ideally for fraud and/or ASB. Good investigative, intelligence gathering and problem solving skills. Positive mindset with a focus on solutions. Able to weigh up different views, exercise good judgement and make decisions. Confident and able to challenge in a positive and constructive manner. Resilient and adaptable. Excellent communicator, able to adapt approach to the audience. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed)
Mar 14, 2026
Contractor
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist . The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area The Tenancy Specialist will be required to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women s Aid, NFI, local authorities, mediation, solicitors or support services. ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Housing background would be beneficial An excellent understanding of anti-social behaviour and/or tenancy fraud Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair Experience of investigative interviewing, ideally for fraud and/or ASB. Good investigative, intelligence gathering and problem solving skills. Positive mindset with a focus on solutions. Able to weigh up different views, exercise good judgement and make decisions. Confident and able to challenge in a positive and constructive manner. Resilient and adaptable. Excellent communicator, able to adapt approach to the audience. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed)
Audit & Anti-Fraud Manager Local Authority South East London A large local authority based in South East London is seeking an experienced Audit & Anti-Fraud Manager to lead and manage internal audit and counter-fraud activity across a complex, high-profile public-sector organisation. This is a senior interim opportunity for an accomplished audit and fraud professional who can provide assurance, leadership, and robust investigation capability while supporting the statutory responsibilities of the Section 151 function. Assignment Details Pay Rate: 44.09 per hour (Umbrella) May negotiate higher for exceptional candidates based on experience Contract Length: 11 months (ongoing assignment) Working Pattern: Hybrid working - 2 days per week in the office Office Location: Woolwich area, South East London (SE18) The Role The Audit & Anti-Fraud Manager will be responsible for ensuring effective audit coverage across council services, managing a large professional team, and overseeing complex investigations, including housing benefit fraud and other corporate irregularities. You will play a key role in safeguarding public funds, improving governance, and ensuring compliance with statutory, professional, and regulatory standards. Key Responsibilities Lead and manage the Audit & Anti-Fraud service, including responsibility for up to 20 staff Deliver continuous, risk-based internal audit coverage across corporate systems, contracts, ICT, schools, housing benefits, and externally funded services Ensure audits and investigations fully support the Section 151 statutory responsibilities Direct, manage, and review complex and sensitive investigations, including fraud, corruption, and irregularities Contribute to the development and delivery of the annual Audit & Anti-Fraud Plan Prepare high-quality audit reports, assurance statements, and performance reports for senior officers and Members Recommend control improvements and fraud prevention measures based on audit and investigation findings Ensure compliance with professional standards, including CIPFA Internal Audit Code of Practice and relevant legislation Promote fraud awareness, training, and modern investigative techniques across the organisation Liaise with senior managers, external agencies, regulators, police, and legal bodies as required Deputise for the Head of Audit & Anti-Fraud where necessary Essential Requirements Candidates must meet one of the following professional criteria: Member of the Institute of Internal Auditors (IIA) OR Fully qualified accountant and member of a CCAB-recognised body Skills & Experience Extensive experience leading internal audit and counter-fraud services within local government or the public sector Strong knowledge of audit, investigation, governance, and risk management frameworks Proven ability to manage large teams and complex workloads Experience conducting and overseeing sensitive, high-risk investigations Excellent stakeholder management skills, including engagement with senior officers and Members Strong report-writing, analytical, and decision-making capability Apply now for a confidential discussion and further details about this senior interim opportunity. Linsco is acting as an Employment Business in relation to this vacancy.
Mar 14, 2026
Seasonal
Audit & Anti-Fraud Manager Local Authority South East London A large local authority based in South East London is seeking an experienced Audit & Anti-Fraud Manager to lead and manage internal audit and counter-fraud activity across a complex, high-profile public-sector organisation. This is a senior interim opportunity for an accomplished audit and fraud professional who can provide assurance, leadership, and robust investigation capability while supporting the statutory responsibilities of the Section 151 function. Assignment Details Pay Rate: 44.09 per hour (Umbrella) May negotiate higher for exceptional candidates based on experience Contract Length: 11 months (ongoing assignment) Working Pattern: Hybrid working - 2 days per week in the office Office Location: Woolwich area, South East London (SE18) The Role The Audit & Anti-Fraud Manager will be responsible for ensuring effective audit coverage across council services, managing a large professional team, and overseeing complex investigations, including housing benefit fraud and other corporate irregularities. You will play a key role in safeguarding public funds, improving governance, and ensuring compliance with statutory, professional, and regulatory standards. Key Responsibilities Lead and manage the Audit & Anti-Fraud service, including responsibility for up to 20 staff Deliver continuous, risk-based internal audit coverage across corporate systems, contracts, ICT, schools, housing benefits, and externally funded services Ensure audits and investigations fully support the Section 151 statutory responsibilities Direct, manage, and review complex and sensitive investigations, including fraud, corruption, and irregularities Contribute to the development and delivery of the annual Audit & Anti-Fraud Plan Prepare high-quality audit reports, assurance statements, and performance reports for senior officers and Members Recommend control improvements and fraud prevention measures based on audit and investigation findings Ensure compliance with professional standards, including CIPFA Internal Audit Code of Practice and relevant legislation Promote fraud awareness, training, and modern investigative techniques across the organisation Liaise with senior managers, external agencies, regulators, police, and legal bodies as required Deputise for the Head of Audit & Anti-Fraud where necessary Essential Requirements Candidates must meet one of the following professional criteria: Member of the Institute of Internal Auditors (IIA) OR Fully qualified accountant and member of a CCAB-recognised body Skills & Experience Extensive experience leading internal audit and counter-fraud services within local government or the public sector Strong knowledge of audit, investigation, governance, and risk management frameworks Proven ability to manage large teams and complex workloads Experience conducting and overseeing sensitive, high-risk investigations Excellent stakeholder management skills, including engagement with senior officers and Members Strong report-writing, analytical, and decision-making capability Apply now for a confidential discussion and further details about this senior interim opportunity. Linsco is acting as an Employment Business in relation to this vacancy.
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 14, 2026
Seasonal
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
12 Month Fixed Term Contract/Secondment Opportunity. Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work, such as our fight for equity in Hackney, with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life, including gender, neurodiversity and across the poverty divide. The post is within the Benefits and Homeless Prevention Service. The service is high performing and is committed to helping residents and the challenges they face while supporting staff to perform to the high standards of the service. The London Borough of Hackney has one of the highest Housing Benefit caseloads in London and receives on average nearly 4,000 homelessness approaches a year. To meet these demands, the service has been innovative, agile, and constantly improving in its aim to be a leader in this field. We are looking for an exceptional Housing Benefit Assessor who has extensive experience assessing Housing Benefit claims from households placed in temporary accommodation. You will work as part of a team that is also responsible for the collection and recovery of temporary accommodation charges. Requirements of this role include: Proven experience in processing Housing Benefit and Council Tax Support claims in a local authority setting. In-depth knowledge of Housing Benefit administration, legislation, and procedures related to Council Tax Support. Ability to prioritise tasks and work accurately to meet targets and deadlines. Capable of working independently without close supervision. Ability to collaborate effectively as part of a team, ready to assist others, while also taking responsibility for individual work as needed. Competent in using Google applications, including Sheets, Docs, and Gmail. Excellent verbal and written communication skills, with a strong focus on customer service. Ability to work under pressure, managing a heavy and varied workload while explaining complex benefit and financial assessments clearly. Experience working with the Academy Benefits system and Civica Comino or W360, as well as Housing Management Systems. Efficient and accurate administration of all benefits applications received, including identifying and addressing overpayments in accordance with relevant regulations, legislation, and guidance. Skilled in identifying potential irregularities in benefit claims and referring these cases to the appropriate Fraud Services. Conducting and documenting necessary checks, while responding to queries in compliance with relevant legislation and service requirements. Ensuring that all decision letters, overpayment invoices, and reminders are issued promptly. Accurately coding payments and overpayments for subsidy purposes. Liaising with and guiding other Council departments (including partner authorities), external agencies, government bodies, organisations, stakeholders, members, and colleagues on all matters related to Revenues and Benefits Shared Services to ensure a high standard of service delivery whilst adhering to data protection policies If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications: 17 March 2026 (22:59) . Interview date: W/C 13 April 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive and Inclusive. Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Mar 14, 2026
Seasonal
12 Month Fixed Term Contract/Secondment Opportunity. Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work, such as our fight for equity in Hackney, with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life, including gender, neurodiversity and across the poverty divide. The post is within the Benefits and Homeless Prevention Service. The service is high performing and is committed to helping residents and the challenges they face while supporting staff to perform to the high standards of the service. The London Borough of Hackney has one of the highest Housing Benefit caseloads in London and receives on average nearly 4,000 homelessness approaches a year. To meet these demands, the service has been innovative, agile, and constantly improving in its aim to be a leader in this field. We are looking for an exceptional Housing Benefit Assessor who has extensive experience assessing Housing Benefit claims from households placed in temporary accommodation. You will work as part of a team that is also responsible for the collection and recovery of temporary accommodation charges. Requirements of this role include: Proven experience in processing Housing Benefit and Council Tax Support claims in a local authority setting. In-depth knowledge of Housing Benefit administration, legislation, and procedures related to Council Tax Support. Ability to prioritise tasks and work accurately to meet targets and deadlines. Capable of working independently without close supervision. Ability to collaborate effectively as part of a team, ready to assist others, while also taking responsibility for individual work as needed. Competent in using Google applications, including Sheets, Docs, and Gmail. Excellent verbal and written communication skills, with a strong focus on customer service. Ability to work under pressure, managing a heavy and varied workload while explaining complex benefit and financial assessments clearly. Experience working with the Academy Benefits system and Civica Comino or W360, as well as Housing Management Systems. Efficient and accurate administration of all benefits applications received, including identifying and addressing overpayments in accordance with relevant regulations, legislation, and guidance. Skilled in identifying potential irregularities in benefit claims and referring these cases to the appropriate Fraud Services. Conducting and documenting necessary checks, while responding to queries in compliance with relevant legislation and service requirements. Ensuring that all decision letters, overpayment invoices, and reminders are issued promptly. Accurately coding payments and overpayments for subsidy purposes. Liaising with and guiding other Council departments (including partner authorities), external agencies, government bodies, organisations, stakeholders, members, and colleagues on all matters related to Revenues and Benefits Shared Services to ensure a high standard of service delivery whilst adhering to data protection policies If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications: 17 March 2026 (22:59) . Interview date: W/C 13 April 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive and Inclusive. Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Description Our local government clients in Enfield, Greater London, are seeking a Permanent Housing Repairs Operations Manager. Experienced and motivated leader with extensive experience in Repairs and Maintenance. Ready to join a team and drive excellence in all aspects of our responsive repairs service. Following the Regulator of Social Housing C1 rating, we have an exciting opportunity for the right person to make a major contribution to our continued drive to improve service delivery for the benefit of the residents at pace. Responsibilities Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to foster a sense of teamwork and shared purpose in delivering seamless service. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree or Management Qualification or equivalent experience RICS / CIOB (desirable) Driving Licence Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - Desired Skills and Experience: Ability to engage, coach and motivate teams and set clear targets and expectations Evidence of high levels of customer service and satisfaction Experience in successfully managing performance and providing clear constructive feedback Experience in successfully implementing plans and projects on time and within budget Ability to effectively plan and manage budgets and resources Demonstrates a good Understanding of the political structure and role of elected members Ability to work collaboratively both with own service and across other services Extensive experience managing high-value responsive repairs contracts, Demonstrating the ability to meet commercial and service quality objectives is essential to Understanding the level of expertise required for effective performance in this role. Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Experience and Understanding of the importance of involving residents in management decisions and service delivery Knowledge of underlying health and safety, residents' safety regulations, and other regulatory principles Experience of working in a fast-paced environment, with many competing priorities Ability to risk assess and make decisions Compliance Requirements Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 14, 2026
Full time
Description Our local government clients in Enfield, Greater London, are seeking a Permanent Housing Repairs Operations Manager. Experienced and motivated leader with extensive experience in Repairs and Maintenance. Ready to join a team and drive excellence in all aspects of our responsive repairs service. Following the Regulator of Social Housing C1 rating, we have an exciting opportunity for the right person to make a major contribution to our continued drive to improve service delivery for the benefit of the residents at pace. Responsibilities Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to foster a sense of teamwork and shared purpose in delivering seamless service. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree or Management Qualification or equivalent experience RICS / CIOB (desirable) Driving Licence Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - Desired Skills and Experience: Ability to engage, coach and motivate teams and set clear targets and expectations Evidence of high levels of customer service and satisfaction Experience in successfully managing performance and providing clear constructive feedback Experience in successfully implementing plans and projects on time and within budget Ability to effectively plan and manage budgets and resources Demonstrates a good Understanding of the political structure and role of elected members Ability to work collaboratively both with own service and across other services Extensive experience managing high-value responsive repairs contracts, Demonstrating the ability to meet commercial and service quality objectives is essential to Understanding the level of expertise required for effective performance in this role. Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Experience and Understanding of the importance of involving residents in management decisions and service delivery Knowledge of underlying health and safety, residents' safety regulations, and other regulatory principles Experience of working in a fast-paced environment, with many competing priorities Ability to risk assess and make decisions Compliance Requirements Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Our local authority client in Surrey is looking to bring in an interim EHO to help fill a vacancy in their Private Sector Housing Team. The work will revolve around HMOs, HHSRS service requests and serving formal notices. The main priority for our client is getting someone quality through the door that can hit the ground running immediately, rather than causing further problems.
Mar 14, 2026
Contractor
Our local authority client in Surrey is looking to bring in an interim EHO to help fill a vacancy in their Private Sector Housing Team. The work will revolve around HMOs, HHSRS service requests and serving formal notices. The main priority for our client is getting someone quality through the door that can hit the ground running immediately, rather than causing further problems.
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Mar 13, 2026
Full time
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Rural Affordable Housing Enabler We are seeking a motivated and community focused Rural Affordable Housing Enabler to support the delivery of affordable housing across Gloucestershire. Position: Rural Affordable Housing Enabler Salary: £30,000 to £35,000 per annum pro rata, depending on experience Location: Gloucester, with travel across Tewkesbury Borough and countywide as required Hours: Full time, 36 hours per week. Minimum 4 days or 28.8 hours per week considered Contract: 2 year fixed term contract, with possibility of extension Closing Date: 10.00am, Monday 16 March 2026 Interviews: Wednesday 1 April 2026 About the Role This is an exciting opportunity to play a key role in enabling the delivery of affordable rural housing. You will work with communities, Parish and Town Councils, local authorities, housing associations, landowners and other partners to identify housing need and support the development of local affordable housing schemes. Key responsibilities include: Promoting and supporting sustainable rural affordable housing to meet local need Acting as a neutral and independent facilitator between communities, councils, landowners and housing partners Initiating and managing Housing Needs Surveys and reporting findings Supporting community led housing approaches and site identification Sourcing suitable development sites, including Rural Exception sites Acting as a single point of contact for projects as they progress Raising awareness of rural affordable housing and delivering presentations and workshops Working with planning and housing authorities to influence policy and support delivery Monitoring progress and providing reporting aligned to funding requirements Engaging volunteers and supporting wider programme activity About You The ideal candidate is someone who is a clear communicator. You will be presenting to a range of audiences and the ability to build strong relationships is crucial. This post would suit someone who has worked in housing and / or planning, someone who is resilient, professional, and keen to make a real difference for those in housing need. You will demonstrate: Excellent communication, presentation and facilitation skills Strong organisational and time management skills Business minded thinking and good IT skills Understanding of community dynamics and engagement Ability to work independently and manage a varied workload Confidence, resilience and diplomacy Desirable experience includes: Experience within housing or planning Knowledge of affordable housing funding and delivery Understanding of housing policy and community led planning Experience working with Parish Councils or community groups Project management knowledge Travel across the county is required and a full, clean driving licence with access to a vehicle is essential. About the Organisation The organisation is a charitable company with a long history of supporting strong, healthy and sustainable communities in Gloucestershire. It works at the heart of innovation, bringing together public, private, voluntary, community and social enterprise organisations. It is committed to building resilience within communities and welcomes applications from across the breadth of communities it supports. Other roles you may have experience of could include: Housing Officer, Housing Development Officer, Planning Officer, Community Development Officer, Housing Project Officer, Community Engagement Officer, Rural Housing Officer, Affordable Housing Officer Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People
Mar 13, 2026
Full time
Rural Affordable Housing Enabler We are seeking a motivated and community focused Rural Affordable Housing Enabler to support the delivery of affordable housing across Gloucestershire. Position: Rural Affordable Housing Enabler Salary: £30,000 to £35,000 per annum pro rata, depending on experience Location: Gloucester, with travel across Tewkesbury Borough and countywide as required Hours: Full time, 36 hours per week. Minimum 4 days or 28.8 hours per week considered Contract: 2 year fixed term contract, with possibility of extension Closing Date: 10.00am, Monday 16 March 2026 Interviews: Wednesday 1 April 2026 About the Role This is an exciting opportunity to play a key role in enabling the delivery of affordable rural housing. You will work with communities, Parish and Town Councils, local authorities, housing associations, landowners and other partners to identify housing need and support the development of local affordable housing schemes. Key responsibilities include: Promoting and supporting sustainable rural affordable housing to meet local need Acting as a neutral and independent facilitator between communities, councils, landowners and housing partners Initiating and managing Housing Needs Surveys and reporting findings Supporting community led housing approaches and site identification Sourcing suitable development sites, including Rural Exception sites Acting as a single point of contact for projects as they progress Raising awareness of rural affordable housing and delivering presentations and workshops Working with planning and housing authorities to influence policy and support delivery Monitoring progress and providing reporting aligned to funding requirements Engaging volunteers and supporting wider programme activity About You The ideal candidate is someone who is a clear communicator. You will be presenting to a range of audiences and the ability to build strong relationships is crucial. This post would suit someone who has worked in housing and / or planning, someone who is resilient, professional, and keen to make a real difference for those in housing need. You will demonstrate: Excellent communication, presentation and facilitation skills Strong organisational and time management skills Business minded thinking and good IT skills Understanding of community dynamics and engagement Ability to work independently and manage a varied workload Confidence, resilience and diplomacy Desirable experience includes: Experience within housing or planning Knowledge of affordable housing funding and delivery Understanding of housing policy and community led planning Experience working with Parish Councils or community groups Project management knowledge Travel across the county is required and a full, clean driving licence with access to a vehicle is essential. About the Organisation The organisation is a charitable company with a long history of supporting strong, healthy and sustainable communities in Gloucestershire. It works at the heart of innovation, bringing together public, private, voluntary, community and social enterprise organisations. It is committed to building resilience within communities and welcomes applications from across the breadth of communities it supports. Other roles you may have experience of could include: Housing Officer, Housing Development Officer, Planning Officer, Community Development Officer, Housing Project Officer, Community Engagement Officer, Rural Housing Officer, Affordable Housing Officer Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People
Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 1 /2 days a week in the office Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
Mar 13, 2026
Contractor
Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 1 /2 days a week in the office Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
