Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch.They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. Due to continued growth, they are seeking a Commercial Account Handler to join the organisation, based in the Stoke-on-Trent area. This is a full-time permanent post, attracting a competitive salary of up to £45K per annum, dependent on experience and qualifications. This is an office based role 3 days a week with 2 days working from home. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with commercial insurance business Excellent administrative skills and background Knowledge of commercial products and the insurance market Ideally proficient in the use of Acturis Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a welcoming, supportive team, fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Mar 12, 2026
Full time
Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch.They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. Due to continued growth, they are seeking a Commercial Account Handler to join the organisation, based in the Stoke-on-Trent area. This is a full-time permanent post, attracting a competitive salary of up to £45K per annum, dependent on experience and qualifications. This is an office based role 3 days a week with 2 days working from home. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with commercial insurance business Excellent administrative skills and background Knowledge of commercial products and the insurance market Ideally proficient in the use of Acturis Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a welcoming, supportive team, fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Mar 12, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Claims Handler (Specialist PI) Locations: Tunbridge Wells, Chelmsford, Whitstable, Haywards Heath Hybrid working - typically 1 day per week in the office once probation is complet About the Role We're looking for an experienced and adaptable Personal Injury Claims Handler to join our Specialist PI Team. This role involves managing personal injury claims governed by the Civil Procedure Rules (CPR) in England & Wales, as well as personal injury claims arising in jurisdictions outside England & Wales. You will need a strong understanding of CPR processes alongside the ability to navigate varied international and cross-border legal frameworks. You'll handle complex cases that sit outside standard portals, applying technical knowledge of liability, causation, and quantum while managing claims across multiple legal systems. Strong negotiation skills, cultural awareness, and cross-jurisdiction adaptability are essential. We'll support you with comprehensive training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the opportunity for an annual pay review. What You'll Be Doing Manage personal injury claims under CPR within England & Wales, as well as claims governed by non-England & Wales jurisdictional rules. Handle complex and high-value cases, including those involving cross-border considerations. Assess liability and quantum, reviewing medical reports, expert evidence, and jurisdiction-specific documentation. Negotiate settlements within agreed authority levels, balancing commercial and customer considerations. Maintain accurate records, reserves, and task management to ensure timely progression. Escalate cases requiring specialist input or external counsel appropriately. Collaborate with internal teams, solicitors, and external stakeholders to achieve positive outcomes. Ensure compliance with FCA, DPA, TCF, CPR, and relevant jurisdiction-specific regulations. Take ownership of your personal development, supported by ongoing training and coaching. What We're Looking For Proven experience handling personal injury claims under CPR (England & Wales) and/or across multiple jurisdictions. Strong understanding of liability, causation, and quantum. Excellent negotiation and communication skills, with confidence managing complex cases. Ability to interpret medical evidence and apply legal principles effectively. Highly organised with the ability to manage a varied and challenging caseload. Commercially aware, adaptable, and proactive. Strong team player with a 'can do' attitude.
Mar 12, 2026
Full time
Claims Handler (Specialist PI) Locations: Tunbridge Wells, Chelmsford, Whitstable, Haywards Heath Hybrid working - typically 1 day per week in the office once probation is complet About the Role We're looking for an experienced and adaptable Personal Injury Claims Handler to join our Specialist PI Team. This role involves managing personal injury claims governed by the Civil Procedure Rules (CPR) in England & Wales, as well as personal injury claims arising in jurisdictions outside England & Wales. You will need a strong understanding of CPR processes alongside the ability to navigate varied international and cross-border legal frameworks. You'll handle complex cases that sit outside standard portals, applying technical knowledge of liability, causation, and quantum while managing claims across multiple legal systems. Strong negotiation skills, cultural awareness, and cross-jurisdiction adaptability are essential. We'll support you with comprehensive training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the opportunity for an annual pay review. What You'll Be Doing Manage personal injury claims under CPR within England & Wales, as well as claims governed by non-England & Wales jurisdictional rules. Handle complex and high-value cases, including those involving cross-border considerations. Assess liability and quantum, reviewing medical reports, expert evidence, and jurisdiction-specific documentation. Negotiate settlements within agreed authority levels, balancing commercial and customer considerations. Maintain accurate records, reserves, and task management to ensure timely progression. Escalate cases requiring specialist input or external counsel appropriately. Collaborate with internal teams, solicitors, and external stakeholders to achieve positive outcomes. Ensure compliance with FCA, DPA, TCF, CPR, and relevant jurisdiction-specific regulations. Take ownership of your personal development, supported by ongoing training and coaching. What We're Looking For Proven experience handling personal injury claims under CPR (England & Wales) and/or across multiple jurisdictions. Strong understanding of liability, causation, and quantum. Excellent negotiation and communication skills, with confidence managing complex cases. Ability to interpret medical evidence and apply legal principles effectively. Highly organised with the ability to manage a varied and challenging caseload. Commercially aware, adaptable, and proactive. Strong team player with a 'can do' attitude.
Commercial Account Handler Salary: £35,000 - £45,000 + Benefits We're working with a respected and growing insurance brokerage seeking an experienced Commercial Account Handler to join their established team near the Bolton area . This is an excellent opportunity to become part of a supportive and professional business, managing a diverse portfolio of clients across all classes of commercial insurance. About the Role: As a key member of the team, you'll handle a range of commercial accounts, typically with premiums between £5,000 and £25,000 , with some cases extending up to £200,000 . Working closely with Account Executives, you'll provide first-class service across new business, renewals, and mid-term adjustments while maintaining strong relationships with both clients and insurers. Responsibilities: Manage a portfolio of commercial clients, providing proactive advice and day-to-day support. Prepare and process quotes, renewals, and adjustments across a variety of products including Commercial Combined, Property, Liability and Motor. Maintain accurate client records and documentation using Acturis software. Liaise with insurers to negotiate competitive terms and resolve queries efficiently. Identify opportunities to enhance client cover or provide additional solutions where suitable. Offer claims support and ensure all clients receive a high standard of ongoing service. Requirements: Proven experience as a Commercial Account Handler within insurance. Solid understanding of commercial insurance products across multiple classes. Acturis experience is essential for this position. Excellent communication skills, attention to detail, and a customer-focused approach. Organised, professional and able to manage multiple priorities effectively. Strong team player committed to delivering high-quality service. Benefits: Competitive salary of £35,000 - £45,000 (depending on experience). Contributory pension scheme. 25 days annual leave plus bank holidays. A range of company-funded and voluntary benefits to suit your lifestyle. Access to professional development, training, and qualification support. Participation in long-term equity and savings schemes. This is a fantastic opportunity for a dedicated Account Handler to join a well-established team and play a key role in supporting commercial clients across a varied portfolio. If you're ready to take the next step in your insurance career, apply today or contact our team quoting job reference NJR16195 .
Mar 12, 2026
Full time
Commercial Account Handler Salary: £35,000 - £45,000 + Benefits We're working with a respected and growing insurance brokerage seeking an experienced Commercial Account Handler to join their established team near the Bolton area . This is an excellent opportunity to become part of a supportive and professional business, managing a diverse portfolio of clients across all classes of commercial insurance. About the Role: As a key member of the team, you'll handle a range of commercial accounts, typically with premiums between £5,000 and £25,000 , with some cases extending up to £200,000 . Working closely with Account Executives, you'll provide first-class service across new business, renewals, and mid-term adjustments while maintaining strong relationships with both clients and insurers. Responsibilities: Manage a portfolio of commercial clients, providing proactive advice and day-to-day support. Prepare and process quotes, renewals, and adjustments across a variety of products including Commercial Combined, Property, Liability and Motor. Maintain accurate client records and documentation using Acturis software. Liaise with insurers to negotiate competitive terms and resolve queries efficiently. Identify opportunities to enhance client cover or provide additional solutions where suitable. Offer claims support and ensure all clients receive a high standard of ongoing service. Requirements: Proven experience as a Commercial Account Handler within insurance. Solid understanding of commercial insurance products across multiple classes. Acturis experience is essential for this position. Excellent communication skills, attention to detail, and a customer-focused approach. Organised, professional and able to manage multiple priorities effectively. Strong team player committed to delivering high-quality service. Benefits: Competitive salary of £35,000 - £45,000 (depending on experience). Contributory pension scheme. 25 days annual leave plus bank holidays. A range of company-funded and voluntary benefits to suit your lifestyle. Access to professional development, training, and qualification support. Participation in long-term equity and savings schemes. This is a fantastic opportunity for a dedicated Account Handler to join a well-established team and play a key role in supporting commercial clients across a varied portfolio. If you're ready to take the next step in your insurance career, apply today or contact our team quoting job reference NJR16195 .
Commercial Claims Handler - Stoke on Trent Days in office - 3 days a week Salary - £25,000 - £35,000 IPS Group are working with a well-established insurance Brokerage in Stoke-on-Trent that is looking to strengthen their Claims team by bringing in a cross class Commercial Claims Handler.In this role you will be dealing with a varied mix of Commercial claims. Mostly Haulage Motor trade but could also be anything from Liability and Property claims to something different.This is a fast-paced environment that requires strong attention to detail. You will be managing a caseload as well as preparing claims analysis reports and leading some client meetings both virtually and face to face.There is also an expectation to help with training, mentoring and the development of both new and existing staff.The ideal person for this role will have Commercial claims experience but are open to One specific area of claims.Broking experience with face-to-face interaction with clients, adjusters, insurers and solicitors would also be advantageous, but not essential.
Mar 12, 2026
Full time
Commercial Claims Handler - Stoke on Trent Days in office - 3 days a week Salary - £25,000 - £35,000 IPS Group are working with a well-established insurance Brokerage in Stoke-on-Trent that is looking to strengthen their Claims team by bringing in a cross class Commercial Claims Handler.In this role you will be dealing with a varied mix of Commercial claims. Mostly Haulage Motor trade but could also be anything from Liability and Property claims to something different.This is a fast-paced environment that requires strong attention to detail. You will be managing a caseload as well as preparing claims analysis reports and leading some client meetings both virtually and face to face.There is also an expectation to help with training, mentoring and the development of both new and existing staff.The ideal person for this role will have Commercial claims experience but are open to One specific area of claims.Broking experience with face-to-face interaction with clients, adjusters, insurers and solicitors would also be advantageous, but not essential.
A fantastic opportunity is available for an experienced Large Loss Claims Handler to join a growing insurance business in Manchester, focusing on large and complex Motor and Casualty claims. This is a chance to join a well-established Norwegian insurer that entered the UK market in 2015 and has continued to grow year on year. Based in impressive offices in Spinningfields, the company is known for its strong culture and a dedicated approach to their core values. As a Large Loss Claims Handler, you'll take ownership of high-value cases - typically upwards of £100k - working closely with clients, brokers, and internal teams to ensure claims are managed efficiently, fairly, and with a consistently high level of service. The Large Loss Claims Handler role: Managing a portfolio of complex Motor and/or Casualty claims, typically valued at £100k+. Supporting the Large Loss Technical Lead and Claims Manager with strategy and technical input. Acting as a key point of contact for both internal stakeholders (underwriters, claims, risk teams) and external contacts (brokers, loss adjusters, policyholders, suppliers). Providing mentoring and guidance to less experienced team members. Identifying training needs and supporting development across the team. Keeping the team informed of relevant market changes, legal updates and claims trends. Communicating regularly with reinsurers. What we're looking for: Strong experience handling large and complex Motor and/or Casualty claims. A confident communicator who can build trust and rapport with a wide range of stakeholders. Someone who brings technical know-how, commercial awareness, and a calm approach under pressure. Highly organised, with good attention to detail and the ability to manage your time well. Confident using MS Word, Excel, and PowerPoint. Salary and Benefits of the Large Loss Claims Handler: Competitive salary based on experience. Annual performance-related bonus. 25 days holiday bank holidays. Your birthday off every year. Excellent company pension. Private healthcare. Hybrid working after probation. Life assurance (4x salary). Ready to take the leap? If you're a passionate about client services and experienced in Large Loss Claims within Commercial Insurance, do not miss out on this opportunity and apply today! For further information please contact one of our specialist consultants and quote job reference NJR15953
Mar 11, 2026
Full time
A fantastic opportunity is available for an experienced Large Loss Claims Handler to join a growing insurance business in Manchester, focusing on large and complex Motor and Casualty claims. This is a chance to join a well-established Norwegian insurer that entered the UK market in 2015 and has continued to grow year on year. Based in impressive offices in Spinningfields, the company is known for its strong culture and a dedicated approach to their core values. As a Large Loss Claims Handler, you'll take ownership of high-value cases - typically upwards of £100k - working closely with clients, brokers, and internal teams to ensure claims are managed efficiently, fairly, and with a consistently high level of service. The Large Loss Claims Handler role: Managing a portfolio of complex Motor and/or Casualty claims, typically valued at £100k+. Supporting the Large Loss Technical Lead and Claims Manager with strategy and technical input. Acting as a key point of contact for both internal stakeholders (underwriters, claims, risk teams) and external contacts (brokers, loss adjusters, policyholders, suppliers). Providing mentoring and guidance to less experienced team members. Identifying training needs and supporting development across the team. Keeping the team informed of relevant market changes, legal updates and claims trends. Communicating regularly with reinsurers. What we're looking for: Strong experience handling large and complex Motor and/or Casualty claims. A confident communicator who can build trust and rapport with a wide range of stakeholders. Someone who brings technical know-how, commercial awareness, and a calm approach under pressure. Highly organised, with good attention to detail and the ability to manage your time well. Confident using MS Word, Excel, and PowerPoint. Salary and Benefits of the Large Loss Claims Handler: Competitive salary based on experience. Annual performance-related bonus. 25 days holiday bank holidays. Your birthday off every year. Excellent company pension. Private healthcare. Hybrid working after probation. Life assurance (4x salary). Ready to take the leap? If you're a passionate about client services and experienced in Large Loss Claims within Commercial Insurance, do not miss out on this opportunity and apply today! For further information please contact one of our specialist consultants and quote job reference NJR15953
Time Appointments are proud to be working on behalf of a leading insurance company who are currently looking to recruit an experienced Claims Handler within Property Liability to strengthen their team. This is a fantastic opportunity to work for an award-winning business who value their employees. As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary of up to £35,000 and hybrid, flexible working. Key Duties & Responsibilities: Handling and processing claims pertaining to risks underwritten by the company Overseeing the handling of claims by third-party service providers to time and quality standards Monitoring the proper recording of all claims. Appointing and liaising with loss adjusters, solicitors, investigators, and other professionals; following up on reports and outcomes. Preparing and sending large claim advices for information to reinsurers and London office Monitoring the status of outstanding claims and their incurred movements Assisting the team with the efficient handling and resolution of complaints Assist in Claims review on periodic basis Assisting Claims Manager with any other claim related tasks Skills & Experience Required: At least 2 years' experience of liability claims handling (Commercial property, Employers Liability, Public Liability or Motor). Strong Technical insurance knowledge and understanding Excellent communication skills, written and verbal Excellent organisational skills, with the ability to prioritise tasks Ability to thrive in a fast-paced environment A proactive approach and enthusiastic attitude
Mar 11, 2026
Full time
Time Appointments are proud to be working on behalf of a leading insurance company who are currently looking to recruit an experienced Claims Handler within Property Liability to strengthen their team. This is a fantastic opportunity to work for an award-winning business who value their employees. As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary of up to £35,000 and hybrid, flexible working. Key Duties & Responsibilities: Handling and processing claims pertaining to risks underwritten by the company Overseeing the handling of claims by third-party service providers to time and quality standards Monitoring the proper recording of all claims. Appointing and liaising with loss adjusters, solicitors, investigators, and other professionals; following up on reports and outcomes. Preparing and sending large claim advices for information to reinsurers and London office Monitoring the status of outstanding claims and their incurred movements Assisting the team with the efficient handling and resolution of complaints Assist in Claims review on periodic basis Assisting Claims Manager with any other claim related tasks Skills & Experience Required: At least 2 years' experience of liability claims handling (Commercial property, Employers Liability, Public Liability or Motor). Strong Technical insurance knowledge and understanding Excellent communication skills, written and verbal Excellent organisational skills, with the ability to prioritise tasks Ability to thrive in a fast-paced environment A proactive approach and enthusiastic attitude
We are looking to offer an exciting opportunity for a Property Claims Handler within the Real Estate team to join our Chelmsford office. This will be based in the office 3 days per week minimum. The opportunity: Reporting to the Team Leader for Real Estate, you will be responsible for handling a portfolio of property claims for both the UK from investigation to settlement, ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security. The role: Your responsibilities will include: Investigating, negotiating and agreeing settlement of claims in a professional manner Liaising with insured, insurers/brokers to achieve professional and timely conclusion of claims Liaising with stakeholders Producing reports in compliance with professional standards and internal guidelines in accordance with agreed timescales Ensuring time reporting and billing is compliant with internal standards, processing and systems Ensuring invoices raised are accurate and timely Liaising closely with Adjusters where appropriate Attend client review meetings Validation, review and approval of contractor quotes About you - Knowledge and Experience: Ideally, successful candidates will have gained experience in the real estate/commercial property loss adjusting sectors, demonstrating a focus on quality, communication and organisational skills. They will have proven capability in negotiation, decision making, and problem-solving skills, coupled with strong stakeholder management. An ability to develop strong relationships both internally and externally is imperative. It would be desirable for candidates to be professionally qualified or working towards a professional qualification.
Mar 11, 2026
Full time
We are looking to offer an exciting opportunity for a Property Claims Handler within the Real Estate team to join our Chelmsford office. This will be based in the office 3 days per week minimum. The opportunity: Reporting to the Team Leader for Real Estate, you will be responsible for handling a portfolio of property claims for both the UK from investigation to settlement, ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security. The role: Your responsibilities will include: Investigating, negotiating and agreeing settlement of claims in a professional manner Liaising with insured, insurers/brokers to achieve professional and timely conclusion of claims Liaising with stakeholders Producing reports in compliance with professional standards and internal guidelines in accordance with agreed timescales Ensuring time reporting and billing is compliant with internal standards, processing and systems Ensuring invoices raised are accurate and timely Liaising closely with Adjusters where appropriate Attend client review meetings Validation, review and approval of contractor quotes About you - Knowledge and Experience: Ideally, successful candidates will have gained experience in the real estate/commercial property loss adjusting sectors, demonstrating a focus on quality, communication and organisational skills. They will have proven capability in negotiation, decision making, and problem-solving skills, coupled with strong stakeholder management. An ability to develop strong relationships both internally and externally is imperative. It would be desirable for candidates to be professionally qualified or working towards a professional qualification.
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Surrey or Manchester. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Mar 11, 2026
Full time
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Surrey or Manchester. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector. The role As a Claims and Complaints Handler, you will: Manage legal expenses insurance claims from notification through to settlement. Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish. Liaise with clients, intermediaries and third parties. Maintain the highest levels of customer service and professionalism. About you We are keen to hear from candidates who have: At least 1- 2 years' insurance experience in a similar role. Ideally experience dealing with formal complaints in line with FCA regulations. Strong organisation and time management skills with excellent attention to detail. The ability to communicate confidently with senior stakeholders and external parties. Excellent interpersonal and communication skills across phone, digital and face-to-face channels A proactive approach to learning and professional development Insurance or legal qualifications would be beneficial but are not essential. About the team You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
An unmissable opportunity to elevate your insurance claims career Insure Recruitment is working in partnership with a highly respected and expanding specialist legal expenses insurance provider as they continue to grow their Manchester-based claims function. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Due to continued growth, they are now seeking an experienced Claims Handler to join their Before the Event (BTE) Legal Expenses Insurance team in Manchester. The Role As a Legal Expenses Insurance Claims Handler, you will manage a caseload of BTE claims from initial notification through to settlement. You will assess policy coverage, interpret wordings, and deliver a consistently high level of service to clients, intermediaries, and third parties. Policy interpretation and coverage assessment are central to this role and will form part of the interview process. Key Responsibilities Manage legal expenses insurance claims from notification to settlement. Assess claims against policy wordings to determine coverage and liability. Deliver excellent customer service across all communications. Liaise confidently with clients, intermediaries, solicitors, and third parties. Work within agreed procedures, authority limits, and service level agreements. Maintain accurate and detailed claims records using bespoke systems. Collaborate with colleagues across multiple UK offices. Undertake ongoing training and stay up to date with legal, technical, and market developments. About the Team You will join a supportive and collaborative Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Skills and experience Minimum of 2 years' insurance claims handling experience. Experience assessing claims against policy wordings. Excellent organisation and time management skills. Proven ability to deliver high levels of customer service. Confident and professional communication skills. Strong attention to detail and ability to work within procedures. Knowledge of Word, Excel, Outlook, and claims/MI systems. Legal Expenses Insurance (LEI) experience (Desirable). Insurance or legal qualifications (e.g. CII, CILEX, or legal background) (Desirable). Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Mar 11, 2026
Full time
An unmissable opportunity to elevate your insurance claims career Insure Recruitment is working in partnership with a highly respected and expanding specialist legal expenses insurance provider as they continue to grow their Manchester-based claims function. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Due to continued growth, they are now seeking an experienced Claims Handler to join their Before the Event (BTE) Legal Expenses Insurance team in Manchester. The Role As a Legal Expenses Insurance Claims Handler, you will manage a caseload of BTE claims from initial notification through to settlement. You will assess policy coverage, interpret wordings, and deliver a consistently high level of service to clients, intermediaries, and third parties. Policy interpretation and coverage assessment are central to this role and will form part of the interview process. Key Responsibilities Manage legal expenses insurance claims from notification to settlement. Assess claims against policy wordings to determine coverage and liability. Deliver excellent customer service across all communications. Liaise confidently with clients, intermediaries, solicitors, and third parties. Work within agreed procedures, authority limits, and service level agreements. Maintain accurate and detailed claims records using bespoke systems. Collaborate with colleagues across multiple UK offices. Undertake ongoing training and stay up to date with legal, technical, and market developments. About the Team You will join a supportive and collaborative Manchester-based claims team, with close links to the wider business. The role offers: A structured induction and onboarding programme. Regular in-person support from the Claims Manager. Opportunities to collaborate with colleagues across other UK offices. Clear development and progression pathways. Skills and experience Minimum of 2 years' insurance claims handling experience. Experience assessing claims against policy wordings. Excellent organisation and time management skills. Proven ability to deliver high levels of customer service. Confident and professional communication skills. Strong attention to detail and ability to work within procedures. Knowledge of Word, Excel, Outlook, and claims/MI systems. Legal Expenses Insurance (LEI) experience (Desirable). Insurance or legal qualifications (e.g. CII, CILEX, or legal background) (Desirable). Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include- Competitive salary. Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion). Salary Sacrifice Electric Vehicle Scheme. Financial support towards professional qualifications (CII / CILEX) (after probation). Annual salary reviews. Modern, friendly office environment. Find out whether this could be your perfect next move. Call our friendly and experienced team on . At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.
Recoveries Claims Handler Location : Manchester About the role Recovery is where the money comes back and where good claims handling really shows. As a Recovery Handler, you will play a critical role in recovering financial outlay following non fault claims, protecting our customers' interests, and ensuring excess payments are returned promptly where applicable. This role sits at the start of the recovery journey. You will make sure our outlay is accurately reflected, pursue recovery opportunities proactively, and manage third party insurers and solicitors with confidence. You will balance commercial awareness with strong customer care, keeping policyholders informed throughout the process. If you like ownership, accountability, and seeing tangible results from your work, this role delivers exactly that. What you will be doing Managing recovery activity following non fault claims Ensuring recovery documentation accurately reflects financial outlay Engaging with third party insurers and solicitors to pursue recoveries Protecting customer rights throughout the recovery process Returning customer excess payments promptly when recovered Delivering against SLAs, financial targets, and productivity measures Keeping policyholders proactively updated Identifying all potential recovery opportunities and managing them through to conclusion Applying Consumer Duty principles in every decision Handling vulnerable customers appropriately and making required adjustments Keeping up to date with changes in legislation and case lawFollowing correct governance for abandoned recoveries and instalment plans Supporting team initiatives and continuous improvement activity What we are looking for Experience in insurance or debt recovery is preferred but not essential Strong customer service and communication skills Confidence handling financial and recovery related conversations Good understanding of motor insurance claims High attention to detail and accuracy Ability to manage and prioritise workload effectively Commercial awareness and accountability for outcomes A willingness to learn, develop, and challenge yourself Full training will be provided, but attitude, ownership, and work ethic matter more than ticking every technical box.
Mar 11, 2026
Full time
Recoveries Claims Handler Location : Manchester About the role Recovery is where the money comes back and where good claims handling really shows. As a Recovery Handler, you will play a critical role in recovering financial outlay following non fault claims, protecting our customers' interests, and ensuring excess payments are returned promptly where applicable. This role sits at the start of the recovery journey. You will make sure our outlay is accurately reflected, pursue recovery opportunities proactively, and manage third party insurers and solicitors with confidence. You will balance commercial awareness with strong customer care, keeping policyholders informed throughout the process. If you like ownership, accountability, and seeing tangible results from your work, this role delivers exactly that. What you will be doing Managing recovery activity following non fault claims Ensuring recovery documentation accurately reflects financial outlay Engaging with third party insurers and solicitors to pursue recoveries Protecting customer rights throughout the recovery process Returning customer excess payments promptly when recovered Delivering against SLAs, financial targets, and productivity measures Keeping policyholders proactively updated Identifying all potential recovery opportunities and managing them through to conclusion Applying Consumer Duty principles in every decision Handling vulnerable customers appropriately and making required adjustments Keeping up to date with changes in legislation and case lawFollowing correct governance for abandoned recoveries and instalment plans Supporting team initiatives and continuous improvement activity What we are looking for Experience in insurance or debt recovery is preferred but not essential Strong customer service and communication skills Confidence handling financial and recovery related conversations Good understanding of motor insurance claims High attention to detail and accuracy Ability to manage and prioritise workload effectively Commercial awareness and accountability for outcomes A willingness to learn, develop, and challenge yourself Full training will be provided, but attitude, ownership, and work ethic matter more than ticking every technical box.
Job Title: Senior Claims Handler Location: Chelmsford Job Type: Full-time Working Hours: 09:00 - 17:00, Monday - Friday (1 day hybrid) Perks: 26 days annual leave + bank holidays, Perkbox, and private healthcare Senior Claims Handler Up to £40,000 (DOE) Chelmsford Full-time We are representing a leading insurance group currently expanding across the UK. They are looking for an experienced professional to join their Chelmsford team. This role is ideal for a Senior Claims Handler who enjoys a fast-paced environment and is looking for a firm that supports professional growth and career development. What You'll Be Doing as a Senior Claims Handler Manage the full lifecycle of a claim from initial notification through to final settlement. Conduct thorough investigations by gathering evidence, assessing damages, and evaluating liability. Lead negotiations with all parties to reach fair settlements and authorise payments. Act as the main point of contact for claimants, providing regular updates and support. Handle complex commercial cases, specifically within Property, Casualty, and Motor Trade (dealerships). Ensure all files are handled in line with legal, regulatory, and data protection standards. Identify and escalate any suspicious or potentially fraudulent claims. Maintain accurate records and internal reports to ensure high levels of service and compliance. What We're Looking For Solid experience managing a varied and busy caseload of commercial claims. Strong technical knowledge of Property and Liability, ideally including Motor Trade premises. A good understanding of insurance market jargon, policy terms, and indemnity principles. Excellent communication skills with the ability to build rapport with clients and stakeholders. A Cert CII qualification (or working towards it) is a significant advantage but not essential. A proven track record of making sound decisions under pressure. High attention to detail and a methodical approach to administrative tasks. A valid UK driving licence is highly desirable for this Senior Claims Handler position.
Mar 11, 2026
Full time
Job Title: Senior Claims Handler Location: Chelmsford Job Type: Full-time Working Hours: 09:00 - 17:00, Monday - Friday (1 day hybrid) Perks: 26 days annual leave + bank holidays, Perkbox, and private healthcare Senior Claims Handler Up to £40,000 (DOE) Chelmsford Full-time We are representing a leading insurance group currently expanding across the UK. They are looking for an experienced professional to join their Chelmsford team. This role is ideal for a Senior Claims Handler who enjoys a fast-paced environment and is looking for a firm that supports professional growth and career development. What You'll Be Doing as a Senior Claims Handler Manage the full lifecycle of a claim from initial notification through to final settlement. Conduct thorough investigations by gathering evidence, assessing damages, and evaluating liability. Lead negotiations with all parties to reach fair settlements and authorise payments. Act as the main point of contact for claimants, providing regular updates and support. Handle complex commercial cases, specifically within Property, Casualty, and Motor Trade (dealerships). Ensure all files are handled in line with legal, regulatory, and data protection standards. Identify and escalate any suspicious or potentially fraudulent claims. Maintain accurate records and internal reports to ensure high levels of service and compliance. What We're Looking For Solid experience managing a varied and busy caseload of commercial claims. Strong technical knowledge of Property and Liability, ideally including Motor Trade premises. A good understanding of insurance market jargon, policy terms, and indemnity principles. Excellent communication skills with the ability to build rapport with clients and stakeholders. A Cert CII qualification (or working towards it) is a significant advantage but not essential. A proven track record of making sound decisions under pressure. High attention to detail and a methodical approach to administrative tasks. A valid UK driving licence is highly desirable for this Senior Claims Handler position.
Are you an experienced Account Handler with good commercial knowledge, seeking a new position in the Bolton area? If so, a brand-new opportunity has come to market for an Account Handler to join a successful and reputable commercial insurance brokerage to work as part of one of their specialist teams out of their newly refurbished office space. As Account Handler, you will be responsible for handling a wide range of cross-class commercial insurance risks. This role will suit a knowledgeable and competent Account Handler with a good few years of dealing with a range of different commercial risks. A salary in the region of will be offered to the right individual, which is based entirely on knowledge and experience. Free onsite parking is also available as well as support with qualifications. Key Responsibilities: Managing renewals, mid-term adjustments, claims and queries for your clients. Providing an exceptional level of customer service at all times, representing the business in a highly professional manner. Building and retaining excellent working relationships with both clients and insurers. Ensuring clients receive the best possible cover to meet their insurance needs. Experience and Skills: Proven experience of working in the commercial insurance industry is essential Insurance Broking or Underwriter background will be considered. Strong knowledge across a wide range of commercial insurance risks. Excellent communication skills, both in a verbal and written manner. A keen eye for detail, with the ability to understand and assess risk. Be highly organised and able to manage your time efficiently and effectively. Apply today: If you are interested in the Account Handler position, please apply with your CV today! For further information please contact one of our specialist consultants quoting job reference NJR16079
Mar 11, 2026
Full time
Are you an experienced Account Handler with good commercial knowledge, seeking a new position in the Bolton area? If so, a brand-new opportunity has come to market for an Account Handler to join a successful and reputable commercial insurance brokerage to work as part of one of their specialist teams out of their newly refurbished office space. As Account Handler, you will be responsible for handling a wide range of cross-class commercial insurance risks. This role will suit a knowledgeable and competent Account Handler with a good few years of dealing with a range of different commercial risks. A salary in the region of will be offered to the right individual, which is based entirely on knowledge and experience. Free onsite parking is also available as well as support with qualifications. Key Responsibilities: Managing renewals, mid-term adjustments, claims and queries for your clients. Providing an exceptional level of customer service at all times, representing the business in a highly professional manner. Building and retaining excellent working relationships with both clients and insurers. Ensuring clients receive the best possible cover to meet their insurance needs. Experience and Skills: Proven experience of working in the commercial insurance industry is essential Insurance Broking or Underwriter background will be considered. Strong knowledge across a wide range of commercial insurance risks. Excellent communication skills, both in a verbal and written manner. A keen eye for detail, with the ability to understand and assess risk. Be highly organised and able to manage your time efficiently and effectively. Apply today: If you are interested in the Account Handler position, please apply with your CV today! For further information please contact one of our specialist consultants quoting job reference NJR16079
Are you looking to take your defendant motor claims experience to the next level? One of our respected clients, a specialist in Commercial Motor Insurance, is looking to expand their claims team with an experienced Third Party Claims Handler. This opportunity has come about due to continued growth, and it's a great time to join a company with a clear and exciting development plan. Based in Manchester city centre, this role is particularly well-suited to candidates with a background in third-party motor claims, especially those from a defendant perspective, who are keen to deepen their technical expertise and have greater ownership of files. Responsibilities of the Third Party Claims Handler: Manage a full third-party motor claims caseload from FNOL through to settlement. Investigate and determine liability, gathering supporting evidence and making informed decisions. Review and negotiate payment packs from third parties, credit hire companies, and garages. Liaise with police, investigators, and other third parties to establish facts. Handle recovery of outlay from third-party insurers. Oversee total loss claims, including salvage instruction and completion of MIAFTR. Benefits of the Third Party Claims Handler: Salary of £28,000 - £33,000 plus discretionary bonus. Central location with excellent transport links. Be part of a growing company with clear progression opportunities. Regular company social events. 25 days holiday allowance. Company pension contributions. Our ideal Third Party Claims Handler: Experience handling third-party motor claims, ideally with a focus on Credit Hire, Total Loss, ULR and FNOL, gained in an insurer, solicitor, or MGA setting. A defendant background is strongly preferred, with confidence in assessing liability and defending claims where appropriate. Familiar with the OIC and MOJ Portals, with experience handling Personal Injury and Property Damage claims. Able to handle high-value claims, including those exceeding £50,000. Comfortable working with complex files and confident on the phone. Ready to take the next step? If you're looking for a role where you can really refine your technical skills and work more autonomously on defendant third-party motor claims, apply with your CV today! For more information, contact one of our specialist consultants and quote job reference NJR16362.
Mar 11, 2026
Full time
Are you looking to take your defendant motor claims experience to the next level? One of our respected clients, a specialist in Commercial Motor Insurance, is looking to expand their claims team with an experienced Third Party Claims Handler. This opportunity has come about due to continued growth, and it's a great time to join a company with a clear and exciting development plan. Based in Manchester city centre, this role is particularly well-suited to candidates with a background in third-party motor claims, especially those from a defendant perspective, who are keen to deepen their technical expertise and have greater ownership of files. Responsibilities of the Third Party Claims Handler: Manage a full third-party motor claims caseload from FNOL through to settlement. Investigate and determine liability, gathering supporting evidence and making informed decisions. Review and negotiate payment packs from third parties, credit hire companies, and garages. Liaise with police, investigators, and other third parties to establish facts. Handle recovery of outlay from third-party insurers. Oversee total loss claims, including salvage instruction and completion of MIAFTR. Benefits of the Third Party Claims Handler: Salary of £28,000 - £33,000 plus discretionary bonus. Central location with excellent transport links. Be part of a growing company with clear progression opportunities. Regular company social events. 25 days holiday allowance. Company pension contributions. Our ideal Third Party Claims Handler: Experience handling third-party motor claims, ideally with a focus on Credit Hire, Total Loss, ULR and FNOL, gained in an insurer, solicitor, or MGA setting. A defendant background is strongly preferred, with confidence in assessing liability and defending claims where appropriate. Familiar with the OIC and MOJ Portals, with experience handling Personal Injury and Property Damage claims. Able to handle high-value claims, including those exceeding £50,000. Comfortable working with complex files and confident on the phone. Ready to take the next step? If you're looking for a role where you can really refine your technical skills and work more autonomously on defendant third-party motor claims, apply with your CV today! For more information, contact one of our specialist consultants and quote job reference NJR16362.
Job Title: Commercial Account Handler Location: Bristol (Office-based, 5 days per week) Salary: £35,000-£45,000 Benefits: Clear progression pathway; structured in-office training and support About the Company: A respected independent commercial brokerage based in Bristol, known for its hands-on leadership and collaborative culture. The firm supports a diverse portfolio of SME and property-led clients and maintains strong insurer relationships. With senior executives reducing hours, this is a key hire to support ongoing growth and client servicing. Role Summary: This is a core Commercial Account Handler role supporting multiple Account Executives across SME and mid-market clients. You'll handle MTAs, renewals, broking, claims liaison and general administration, playing a vital role in client retention and service delivery. The firm values in-office collaboration to support development, knowledge-sharing and long-term progression. Key Responsibilities: Process MTAs and renewals: Ensuring seamless client service Liaise with insurers and obtain terms: Strengthening market relationships Support Account Executives: Enabling effective client growth Manage claims and policy administration: Maintaining high service standards Handle a varied commercial client base: Broadening technical exposure Requirements: Experience as a Commercial Account Handler Strong experience across SME commercial risks Confident handling renewals, MTAs and broking activity Comfortable working full-time in an office-based environment If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Commercial Insurance Handler, Insurance Account Handler, Broking Executive, Commercial Broker Support, Client Account Handler
Mar 11, 2026
Full time
Job Title: Commercial Account Handler Location: Bristol (Office-based, 5 days per week) Salary: £35,000-£45,000 Benefits: Clear progression pathway; structured in-office training and support About the Company: A respected independent commercial brokerage based in Bristol, known for its hands-on leadership and collaborative culture. The firm supports a diverse portfolio of SME and property-led clients and maintains strong insurer relationships. With senior executives reducing hours, this is a key hire to support ongoing growth and client servicing. Role Summary: This is a core Commercial Account Handler role supporting multiple Account Executives across SME and mid-market clients. You'll handle MTAs, renewals, broking, claims liaison and general administration, playing a vital role in client retention and service delivery. The firm values in-office collaboration to support development, knowledge-sharing and long-term progression. Key Responsibilities: Process MTAs and renewals: Ensuring seamless client service Liaise with insurers and obtain terms: Strengthening market relationships Support Account Executives: Enabling effective client growth Manage claims and policy administration: Maintaining high service standards Handle a varied commercial client base: Broadening technical exposure Requirements: Experience as a Commercial Account Handler Strong experience across SME commercial risks Confident handling renewals, MTAs and broking activity Comfortable working full-time in an office-based environment If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Commercial Insurance Handler, Insurance Account Handler, Broking Executive, Commercial Broker Support, Client Account Handler
Job Title: Senior Commercial Claims Handler Location: Stoke-on-TrentCareer Area: Commercial ClaimsSalary: £40k, dependent on experience An opportunity has arisen for an experienced cross-class Commercial Claims Handler to join a well-established insurance brokerage team in Stoke-on-Trent. The role is ideal for a claims professional who thrives in a fast-paced environment, is passionate about customer service, and enjoys delivering high-quality, empathetic support to clients during challenging situations. The vacancy has become available following retirement and internal promotion, reflecting a positive and supportive team culture. You will be joining an experienced, friendly team where claims service is considered the benchmark of client experience. What you'll be doing Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle Handle claims across areas such as haulage, motor trade, liability, and property (experience in these areas is advantageous) Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements Prepare claims analysis reports and support client meetings, both virtually and face to face Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members What you'll bring Proven experience in cross-class commercial claims handling Strong commitment to delivering excellent customer service Client-facing claims experience within a broker environment is desirable Progress towards, or completion of, CII qualifications is advantageous Experience using claims or broking systems such as Acturis is beneficial Excellent communication, negotiation, and interpersonal skills Ability to work proactively using initiative and sound judgement Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail Confidence supporting and mentoring colleagues What's on offer 26 days' annual leave plus bank holidays Support for professional qualifications and ongoing training Contributory pension scheme Access to 24-hour physical and mental wellbeing support One paid volunteering day per year If you are looking for a challenging and rewarding claims role within a supportive team environment, please submit your application today. Contact Expert: Scott Norton-Ashley, Senior Regional Consultant on or Email:
Mar 11, 2026
Full time
Job Title: Senior Commercial Claims Handler Location: Stoke-on-TrentCareer Area: Commercial ClaimsSalary: £40k, dependent on experience An opportunity has arisen for an experienced cross-class Commercial Claims Handler to join a well-established insurance brokerage team in Stoke-on-Trent. The role is ideal for a claims professional who thrives in a fast-paced environment, is passionate about customer service, and enjoys delivering high-quality, empathetic support to clients during challenging situations. The vacancy has become available following retirement and internal promotion, reflecting a positive and supportive team culture. You will be joining an experienced, friendly team where claims service is considered the benchmark of client experience. What you'll be doing Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle Handle claims across areas such as haulage, motor trade, liability, and property (experience in these areas is advantageous) Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements Prepare claims analysis reports and support client meetings, both virtually and face to face Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members What you'll bring Proven experience in cross-class commercial claims handling Strong commitment to delivering excellent customer service Client-facing claims experience within a broker environment is desirable Progress towards, or completion of, CII qualifications is advantageous Experience using claims or broking systems such as Acturis is beneficial Excellent communication, negotiation, and interpersonal skills Ability to work proactively using initiative and sound judgement Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail Confidence supporting and mentoring colleagues What's on offer 26 days' annual leave plus bank holidays Support for professional qualifications and ongoing training Contributory pension scheme Access to 24-hour physical and mental wellbeing support One paid volunteering day per year If you are looking for a challenging and rewarding claims role within a supportive team environment, please submit your application today. Contact Expert: Scott Norton-Ashley, Senior Regional Consultant on or Email:
Motor Claims Intervention Handler Salary: £24,500 - £26,500 + bonus (up to 15%) Hours: Monday-Saturday (flexible between 8:00am-8:00pm) 37.5 hours per week Rota Location: Birmingham Business Park (B37) - Office Based MPJ Recruitment are working with a fast-growing, entrepreneurial motor insurance business specialising in Intervention, Hire and Repair . Led by a highly experienced leadership team with over 40 years' industry expertise , the business continues to expand and is now seeking Motor Claims Intervention Handlers to join its Birmingham-based team. This role is ideal for customer-focused professionals who enjoy working in a fast-paced environment and want to make a real impact on claims outcomes. The Role You will be responsible for: Making outbound calls to third parties to secure successful interventions and achieve commercial objectives. Establishing third-party needs to control costs and minimise claims spend. Managing follow-ups and supporting the end-to-end claims process. Identifying potential fraud, exaggeration, and indemnity risks. Reviewing processes, highlighting leakage, and suggesting improvements. Handling technical queries, escalations, and liability referrals. Sharing best practice and supporting team performance. About You You are: Passionate about delivering a positive third-party claims journey. Tenacious, motivated, and results-driven. A strong problem solver who adapts well to change. A collaborative team player who enjoys sharing knowledge. Click APPLY to learn more about this opportunity.
Mar 11, 2026
Full time
Motor Claims Intervention Handler Salary: £24,500 - £26,500 + bonus (up to 15%) Hours: Monday-Saturday (flexible between 8:00am-8:00pm) 37.5 hours per week Rota Location: Birmingham Business Park (B37) - Office Based MPJ Recruitment are working with a fast-growing, entrepreneurial motor insurance business specialising in Intervention, Hire and Repair . Led by a highly experienced leadership team with over 40 years' industry expertise , the business continues to expand and is now seeking Motor Claims Intervention Handlers to join its Birmingham-based team. This role is ideal for customer-focused professionals who enjoy working in a fast-paced environment and want to make a real impact on claims outcomes. The Role You will be responsible for: Making outbound calls to third parties to secure successful interventions and achieve commercial objectives. Establishing third-party needs to control costs and minimise claims spend. Managing follow-ups and supporting the end-to-end claims process. Identifying potential fraud, exaggeration, and indemnity risks. Reviewing processes, highlighting leakage, and suggesting improvements. Handling technical queries, escalations, and liability referrals. Sharing best practice and supporting team performance. About You You are: Passionate about delivering a positive third-party claims journey. Tenacious, motivated, and results-driven. A strong problem solver who adapts well to change. A collaborative team player who enjoys sharing knowledge. Click APPLY to learn more about this opportunity.
Job title: Construction Account Handler Salary: £35,000 - £45,000 Location: Essex. Hybrid - (3 days per week in office) PURPOSE OF ROLE To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment. RESPONSIBILITIES Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals. Process new business, mid-term adjustments, cancellations, and endorsements efficiently. Maintain accurate client records and documentation using the Acturis system. Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover. Support risk management advice and ensure compliance with regulatory requirements. Contribute to client retention through proactive service and relationship management. Assist with claims notifications and coordination where required. DAY-TO-DAY Reviewing and updating client policies on Acturis. Responding to client emails and calls regarding coverage, premiums, or alterations. Preparing renewal submissions and negotiating terms with insurers. Handling administrative tasks such as document preparation, data entry, and filing. Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes. EXPERIENCE Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience. Strong client management background with a focus on administrative processing and service delivery. Knowledge of the construction/commercial sector and associated risks (essential). Experience using the Acturis insurance broking system (highly desirable). Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers' liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks. SKILLS Excellent organisational and administrative skills with high attention to detail. Strong communication and interpersonal abilities for client-facing interactions. Proficient in Microsoft Office and insurance systems (Acturis experience preferred). Ability to prioritise workload in a busy environment. Proactive, customer-focused mindset with problem-solving capabilities. Knowledge of FCA regulatory standards and insurance principles. If you have the relevant experience or know someone that does, please contact Glenn Youens on or email
Mar 11, 2026
Full time
Job title: Construction Account Handler Salary: £35,000 - £45,000 Location: Essex. Hybrid - (3 days per week in office) PURPOSE OF ROLE To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment. RESPONSIBILITIES Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals. Process new business, mid-term adjustments, cancellations, and endorsements efficiently. Maintain accurate client records and documentation using the Acturis system. Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover. Support risk management advice and ensure compliance with regulatory requirements. Contribute to client retention through proactive service and relationship management. Assist with claims notifications and coordination where required. DAY-TO-DAY Reviewing and updating client policies on Acturis. Responding to client emails and calls regarding coverage, premiums, or alterations. Preparing renewal submissions and negotiating terms with insurers. Handling administrative tasks such as document preparation, data entry, and filing. Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes. EXPERIENCE Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience. Strong client management background with a focus on administrative processing and service delivery. Knowledge of the construction/commercial sector and associated risks (essential). Experience using the Acturis insurance broking system (highly desirable). Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers' liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks. SKILLS Excellent organisational and administrative skills with high attention to detail. Strong communication and interpersonal abilities for client-facing interactions. Proficient in Microsoft Office and insurance systems (Acturis experience preferred). Ability to prioritise workload in a busy environment. Proactive, customer-focused mindset with problem-solving capabilities. Knowledge of FCA regulatory standards and insurance principles. If you have the relevant experience or know someone that does, please contact Glenn Youens on or email
Are you an experienced Insurance Account Handler Are you looking for a new career path and want to be part of a growing company based in Croydon. The main role is to ensure that their clients receive the best insurance service possible, by offering them tailored solutions that meet their needs and budget. You will also look for opportunities to expand the business with existing clients, by suggesting additional or alternative cover that might benefit them. Salary - £40K-£50K Per Annum DOEMonday to Friday 09:00-17:00The office is based in Croydon (CR0)Holidays 25 days per annum Main responsibilities and duties • To ensure the fair treatment of our customers and prospective customers in all of their dealings with us.• Deal with new business, mid-term adjustments and renewals, primarily in the construction market according to company procedures and practice, referring to senior colleagues, experts or insurers when issues fall outside of own competencies or knowledge.• Carry out instructions regarding the arrangement or amendment of insurance for clients, referring queries to the appropriate person when the enquiry falls outside own knowledge, competencies or experience • Deal with telephone enquiries promptly referring the query to the appropriate person when the enquiry falls outside own knowledge, competencies or experience. • Ensure that all communications with insurers or customers are accurately recorded on file, or electronically, as per the Firm's usual procedures.• Input new business, amendments and renewals on Acturis to maintain accurate records, keeping hard-copy records on customer files where appropriate in accordance with the firm's standard procedures• Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate• Attach correct policy wordings to certificates including any other relevant or required wording (exclusions, conditions, warranties, etc) in respect of self-issue policies.• Liaise with Insurers, other company staff and Claims Handlers when appropriate• Where appropriate to carry out other reasonably assigned tasks within the company• Carry out regular training as appropriate to the position held and areas of activity and as agreed in your individual training plan, to maintain competencies in accordance with FSA requirements, using the firm's agreed training systems Knowledge/Skills: • Expertise in FCA regulations and guidance for commercial and/or consumer customers• Expertise in company-specific procedures and protocols Excellent oral and written communication skills• Eagerness to keep learning about insurance and related topics through formal and informal sources, both inside and outside the firm• Ability to plan and manage own workload to meet deadlines• Ability to collaborate with colleagues when needed• Ability to build and maintain customer relationships• Ability to write effective letters and reports• Confident and proficient phone skills• IT Proficiency on MS Word, Excel, Outlook and Acturis (Acturis is not required but would be beneficial) Competencies• Maintains own competence and compliance status• Treats customers fairly and in accordance with FCA Insurance Conduct Principles• Analyses, evaluates and accurately records customer demands & needs• Provides a compliant service to customers• Manages own time effectively If you are interested, please apply asap.
Mar 11, 2026
Full time
Are you an experienced Insurance Account Handler Are you looking for a new career path and want to be part of a growing company based in Croydon. The main role is to ensure that their clients receive the best insurance service possible, by offering them tailored solutions that meet their needs and budget. You will also look for opportunities to expand the business with existing clients, by suggesting additional or alternative cover that might benefit them. Salary - £40K-£50K Per Annum DOEMonday to Friday 09:00-17:00The office is based in Croydon (CR0)Holidays 25 days per annum Main responsibilities and duties • To ensure the fair treatment of our customers and prospective customers in all of their dealings with us.• Deal with new business, mid-term adjustments and renewals, primarily in the construction market according to company procedures and practice, referring to senior colleagues, experts or insurers when issues fall outside of own competencies or knowledge.• Carry out instructions regarding the arrangement or amendment of insurance for clients, referring queries to the appropriate person when the enquiry falls outside own knowledge, competencies or experience • Deal with telephone enquiries promptly referring the query to the appropriate person when the enquiry falls outside own knowledge, competencies or experience. • Ensure that all communications with insurers or customers are accurately recorded on file, or electronically, as per the Firm's usual procedures.• Input new business, amendments and renewals on Acturis to maintain accurate records, keeping hard-copy records on customer files where appropriate in accordance with the firm's standard procedures• Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate• Attach correct policy wordings to certificates including any other relevant or required wording (exclusions, conditions, warranties, etc) in respect of self-issue policies.• Liaise with Insurers, other company staff and Claims Handlers when appropriate• Where appropriate to carry out other reasonably assigned tasks within the company• Carry out regular training as appropriate to the position held and areas of activity and as agreed in your individual training plan, to maintain competencies in accordance with FSA requirements, using the firm's agreed training systems Knowledge/Skills: • Expertise in FCA regulations and guidance for commercial and/or consumer customers• Expertise in company-specific procedures and protocols Excellent oral and written communication skills• Eagerness to keep learning about insurance and related topics through formal and informal sources, both inside and outside the firm• Ability to plan and manage own workload to meet deadlines• Ability to collaborate with colleagues when needed• Ability to build and maintain customer relationships• Ability to write effective letters and reports• Confident and proficient phone skills• IT Proficiency on MS Word, Excel, Outlook and Acturis (Acturis is not required but would be beneficial) Competencies• Maintains own competence and compliance status• Treats customers fairly and in accordance with FCA Insurance Conduct Principles• Analyses, evaluates and accurately records customer demands & needs• Provides a compliant service to customers• Manages own time effectively If you are interested, please apply asap.
Claims Handler Job Market - Insurance Claims Claims Handler - About the role Do you have insurance claims handling experience? Are you looking for a role offering some work from home flexibility? My client have an exciting opportunity for an experienced Claims Handler to join their Claims Specialty Team. This role is very customer focussed, requiring you to provide an excellent claims service to clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI. Claims Handler / Senior Claims Handler - Key duties You will be managing claims from across different products, such as property & liability and motor, ensuring service standards are met and/or exceeded Keep an efficient diary system for all claims, ensuring claims are chased as required Develop and maintain a full understanding of Acturis Provide the broking department and clients with claims information and reports as required Produce claims MI/claims reports when require Claims Handler - Key requirements Robust HNW, property, and liability insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures Robust experience in managing claims (property, casualty and/or motor trade) ideally a caseload in the region of 250 files, and Cert CII is desirable but not essential for this role. A solid understanding of the insurance market, policy terms, coverage and claims procedures. Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook Cert CII, or working towards this or similar,
Mar 11, 2026
Full time
Claims Handler Job Market - Insurance Claims Claims Handler - About the role Do you have insurance claims handling experience? Are you looking for a role offering some work from home flexibility? My client have an exciting opportunity for an experienced Claims Handler to join their Claims Specialty Team. This role is very customer focussed, requiring you to provide an excellent claims service to clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI. Claims Handler / Senior Claims Handler - Key duties You will be managing claims from across different products, such as property & liability and motor, ensuring service standards are met and/or exceeded Keep an efficient diary system for all claims, ensuring claims are chased as required Develop and maintain a full understanding of Acturis Provide the broking department and clients with claims information and reports as required Produce claims MI/claims reports when require Claims Handler - Key requirements Robust HNW, property, and liability insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures Robust experience in managing claims (property, casualty and/or motor trade) ideally a caseload in the region of 250 files, and Cert CII is desirable but not essential for this role. A solid understanding of the insurance market, policy terms, coverage and claims procedures. Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook Cert CII, or working towards this or similar,
