979 jobs found

Automotive Service Advisor Opportunity. Tapp Recruit is looking for an experienced Service Advisor for there client in Eastbourne. Our client is an established main dealership who is looking to add to their existing team. SKILLS REQUIRED Essential Able to convey information clearly and succinctly whether verbal or written Excellent time management skills Ability to establish effective working relationships with varied personnel Ability to work in a customer focused manner Ability to self-prioritise workload according to the business Excellent telephone manner Ability to follow all Departmental Processes Desirable Experience of working within a Service Department Experience in dealing with customers Ability to up-sell additional products/services PERSONAL ATTRIBUTES Essential Commitment to the brand aims and objectives A professional and smart appearance at all times Efficient and well organised Ability to maintain confidentiality Ability to sometimes deal with difficult, impatient or distressed people Self-motivated and able to work as a part of a team Ability to work under own initiative If this sounds like you Apply with a copy of your CV and we look forward to being in contact soon.

Customer Service Team Leader Location: Edinburgh (Hybrid) Hours: Full time, Monday-Friday (9am-5pm) Salary: Up to 30K DOE About the Role We're looking for an experienced Customer Service Team Leader to support and develop a team within a busy, people focused environment. You'll be responsible for day to day team management, performance monitoring, process oversight, and ensuring every customer receives an excellent standard of service. What You'll Do Lead, motivate and support Customer Service Advisors. Monitor KPIs, performance and service quality. Handle escalated customer enquiries professionally. Deliver regular 1:1s, team meetings and coaching sessions. Ensure processes are followed and continually improved. What We're Looking For (Top 5 Requirements) Proven experience supervising or managing staff in a customer service environment (Ideally call centre) Excellent communication skills, able to engage confidently with a wide range of customers and stakeholders. Target driven approach, with the ability to interpret performance data and improve team outcomes. Strong customer service background, ideally including call handling experience. Highly organised, able to manage workload, prioritise effectively, and support team development. Ideal Candidate You're a supportive leader, confident communicator and natural problem solver who enjoys helping people and improving customer experiences. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Resource Planner £12.71 per hour plus monthly bonus Temporary initially for an 8-12 week period which may be extended Full time Monday to Friday 8am-6pm (8 hours shift within these times) occasional Saturday working may occasionally be required Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre tom cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand. -Ensuring sufficient staffed are rostered to cover call demands -Creating rosters -Ensuring a fair balance of shifts are allocated to each staff member -Ensuring annual leave / pre-planned absence are taken into account within rostering Requirements To be successful in this role, you will be required to have experience in resource planning, strong planning skills and the ability to work in a fast-changing environment. You will be able to work closely with various stakeholders in the business: -Resource planning experience -Keen eye for detail -Ability to work in a dynamic and changing environment -Strong planning and organisational skills

Exciting opportunity available for an enthusiastic Parts Advisor to join a talented and growing team. This is a fantastic opportunity for someone who is keen to progress their career in the automotive industry and can demonstrate an aptitude for learning and a drive to succeed. This is a varied role that will see you interacting with various customers. ROLE: Dealing with both internal and external enquiries Receiving and dispatching parts in a timely and professional manner. Sourcing and pricing parts Assisting with stock management Working on a variety of specialised computer programs Working with both our Sales and Service departments Import and Export Procedures REQUIREMENTS: GCSE or equivalent (preferred) Strong organisational skills Fully IT literate Excellent communication skills Excellent customer service MORE INFO: 35,000 + Bonus scheme Full Time Permanent 22 days paid holiday, 8 bank holidays, Nest pension scheme, allocated parking space Monday to Friday, 40-hour week. Saturday morning on rotation.

Sales Advisors - EE If you're a natural when it comes to connecting with people - building relationships and understanding their needs - you could be a great fit for a Sales Advisor role with EE. At EE, we're harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you'll play a part in this by talking to customers over the phone and helping them choose the right products and services. It's a chance to make a meaningful impact in a fun, fast-moving environment. You don't need sales experience to join us. We look for people who are resilient and driven, who've proved they can achieve their targets at work. We'll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services. No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly - for example, allowing you to schedule your own breaks or bank time to take off so you don't miss important events or appointments. Long Description What's in it for you? Competitive Salary : Starting at £26,116, rising to £26,738 after 8 months, plus an uncapped commission scheme Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you Paid Carer's Leave : Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks' full pay and 8 weeks' half pay in the first year. Huge Discounts : Save on EE & BT products, including mobile and broadband. Career Development : Support in achieving the career you want without limits. Season Ticket Travel Loan : Funds for your travel to and from work. Volunteering Days : Give back to your local community. Optional Private Healthcare and Dental : Protection for you and your family. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at

Job Title: Customer Service Advisor Salary: £26,200 rising to £30,300 following successful completion of a training programme Location: Portsmouth Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week. Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you Customer Service Role Overview: Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time. What the Customer Service role will involve: Overseeing and handling medical emergency assistance claims as the primary responsibility Supervising a caseload of medical emergency assistance claims Prioritising tasks based on urgency and deadlines Handling challenging situations with professionalism and compassion Contributing to the overall performance of the customer service technical team Our ideal candidate: Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding The ability to remain calm under pressure and be resilient Self-motivated and well organised as you will need to handle multiple cases at once Strong written communication and attention to detail Company benefits: 28 days holiday, rising to 38 with length of service Hybrid working options after probation, 2 days a week in the office & 3 days at home Employee assistance programme Cycle to work scheme Gym discounts Healthcare plan Free parking Discount on travel and medical insurance products Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. These are currently scheduled for the following dates: Wednesday 18th March 2026 Friday 20th March 2026 Start date for this role is Monday 20th April 2026! If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.

Location: Nantgarw Pay Rate: 13.23 per hour Assignment type: Temporary assignment for a minimum of 2 months Hours: 37.5 hours per week We are currently recruiting for a resilient and professional individual on behalf of one of our valued clients based in Nantgarw. This role involves answering incoming telephone calls during overnight hours and supporting callers in a calm, patient and professional manner. The successful candidate will need to be comfortable handling conversations over the phone and remain composed when dealing with potentially sensitive situations. The Role You will be responsible for answering incoming calls and providing support to individuals contacting the service. The volume of calls overnight is generally low, however the conversations can sometimes be sensitive in nature. Because of this, the successful candidate must be able to remain calm, empathetic and professional when speaking with callers. Key responsibilities include: Answering incoming calls and responding in a professional and supportive manner. Listening carefully and providing clear information where required. Recording information accurately on the internal system. Maintaining a calm and professional approach at all times. Following internal procedures and guidelines. Working Hours This role operates on a night shift rota covering 7 days per week. You will work 8pm to 8am, 3 nights per week. Weekend shifts may form part of your rota. One shift per week will be worked on site in Nantgarw, with the remaining two shifts worked remotely from home. Training Full training will be provided. Training will last 2 weeks and will take place Monday to Friday, 9am to 5pm in the office. Once training is completed, you will move onto the night shift rota. You will ideally have: Strong communication skills. A calm and empathetic manner. Good attention to detail. Basic IT skills and confidence using computer systems. The ability to remain professional during potentially sensitive conversations Working for PERTEMPS you will benefit from:- Weekly Pay or Monthly Pay you decide. Holidays Access to pension Share scheme after qualifying period And many more if interested Apply today call (phone number removed) or email (url removed)

Are you a problem-solver with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment, turning challenges into opportunities? If so, we have the perfect role for you! We are looking for a Resolution Specialist to join a dynamic client experience team, acting as the first point of contact for any concerns or service issues. Your mission? Deliver fast, membership-focused solutions while ensuring exceptional service and client satisfaction. Day to Day Handling member complaints & retention opportunities Investigating issues thoroughly and working with internal teams to find quick, effective solutions Keeping member records up to date and ensuring accurate service delivery Supporting members with account activations and bookings Collaborating with Business Development & Credit Control teams to streamline processes YOU? A can-do attitude and a thirst for knowledge The ability to stay cool under pressure in a fast-paced environment Strong time management and multitasking skills A dynamic and flexible approach to problem-solving Ready to make a difference and be the go-to problem solver? Apply today and lets talk! 49079CCR2 INDHIN Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: Reservations Advisor Location: Head Office Hours: 37.5 hours per week (5 days over 7) Contract: Full Time Salary: 24,500 per annum + bonus structure About the Role We are looking for a motivated and customer-focused Reservations Advisor to join our Head Office team. The successful candidate will be responsible for handling customer enquiries, processing reservations, and providing exceptional service to customers looking to book holidays. This role requires strong communication skills, attention to detail, and the ability to meet sales and service targets within a fast-paced environment. Key Responsibilities Handling inbound and outbound calls relating to holiday reservations and enquiries Assisting customers in selecting and booking suitable holiday packages Processing reservations accurately and efficiently within internal systems Providing customers with detailed information about destinations, accommodation, and services Meeting individual and team sales targets as part of the bonus structure Maintaining a high level of customer service at all times Managing customer queries, amendments, and cancellations where required Updating customer records and booking information accurately Working Pattern 37.5 hours per week 5 days worked over 7 Weekend working required (every weekend) Salary & Benefits 24,500 per year Bonus structure based on performance targets (details discussed upon start date) Skills & Experience Essential: Excellent communication and interpersonal skills Strong customer service focus Ability to work in a fast-paced, target-driven environment Good organisational and administrative skills Desirable: Previous experience in: Reservations Holiday bookings Travel agency Call centre environment Cold calling Sales roles

Service Advisor Main Dealership Location: Warrington Salary: Circa £28,600 basic + overtime + bonus OTE: £800 £1,200 per month Working Hours: 45 hours Monday to Friday Saturday mornings on rota (currently 1 in 4, paid overtime) Job Type: Full-time Permanent We re recruiting on behalf of a busy main dealership in Warrington that is expanding its Aftersales team and looking to appoint two experienced Service Advisors . You ll be joining a well-structured department consisting of Service Advisors, Service Administration, and a Service Manager, working in a fast-paced, customer-focused environment with multiple bonus opportunities available every month. The Role As a Service Advisor, you ll be the key point of contact between customers and the workshop, ensuring a smooth and professional service experience from booking through to vehicle handover. Key Responsibilities Meet and greet service customers Manage bookings, job cards, and workshop liaison Keep customers updated on vehicle progress and costs Upsell service plans, tyres, alignment, and additional work Deliver excellent customer service to maximise feedback scores Ensure accurate administration and invoicing Requirements Previous experience as a Service Advisor within a main dealership environment Strong communication and customer-facing skills Confident upselling and working to targets Organised with good IT and DMS experience Full UK Driving Licence What s on Offer Circa £28,600 basic salary Paid overtime for weekend work Realistic bonus of £800 £1,200 per month Multiple bonus gateways (customer feedback, labour sales, service plans, tyres, alignment) Stable, well-managed Aftersales department Long-term career progression opportunities Apply today to join a well-established main dealership in Warrington where your experience will be valued, your earning potential is realistic, and you ll have the opportunity to build a long-term career within a supportive Aftersales team.

Service Advisor Franchised Motor Dealership - Manchester We are currently recruiting for an experienced Service Advisor to join a well-established VAG main dealership. This is an excellent opportunity for a customer focused automotive professional who enjoys working in a fast paced dealership environment and wants to develop their career with a respected brand group. As a Service Advisor, you will act as the key point of contact between customers and the workshop. You will ensure customers receive a professional and efficient service experience from booking through to vehicle collection. Key Responsibilities Booking vehicles in for servicing, maintenance, and repair work Providing customers with clear updates on vehicle progress and required work Liaising closely with technicians and the workshop team Upselling additional work where required while maintaining excellent customer service Producing accurate job cards, invoices, and service documentation Ensuring customers receive a first-class aftersales experience Requirements Minimum 12 months experience as a Service Advisor (or similar aftersales role) Experience within a main dealer environment is highly desirable Strong communication and customer service skills Ability to work in a busy, target-driven environment Good organisational skills and attention to detail Working Hours 45 hours per week Saturday rota: 8:00am - 1:00pm (1 in 3) Salary & Benefits Basic Salary: 28,000+ depending on experience Bonus Potential: Up to 7,800 per year Opportunity to work with a recognised VAG brand Career progression within a reputable dealership group If you are an experienced Service Advisor looking for your next opportunity within a professional and supportive dealership environment, we would love to hear from you. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Sales Execuive £24,000 - £27,000 Worcester Permanent An established and growing insurance provider is looking for an enthusiastic Sales Executive to join their expanding team in Worcester. This role is ideal for someone at the early stages of their career who is eager to break into sales, build confidence, and progress within a supportive and reputable business.If you're motivated, people-focused, and keen to develop your skills, this is a fantastic opportunity to kick-start a rewarding career in the insurance sector. What you'll be doing: Speaking with new and existing customers to understand their needs and recommend suitable insurance solutions Spotting opportunities to upsell, cross-sell, and maximise value for both the customer and the business Building rapport and strong customer relationships to encourage loyalty and retention Working towards achievable sales and service targets as part of a high-performing team Providing a friendly, professional, and customer-centred experience at all times Who we're looking for: Some experience in customer service, retail, telesales, or any customer-facing role A confident communicator with a positive, enthusiastic approach Ambitious and eager to grow within a sales environment Reliable, proactive, and motivated to achieve targets and learn on the job Someone who thrives in a supportive team and is keen to build a long-term career What's in it for you? Salary up to £25,500 (depending on experience) Monday-Friday, 37.5 hours, plus 1 in 4 Saturday mornings (9am-12pm) Full training provided - no previous insurance experience required Ongoing development and clear progression pathways within a growing business A collaborative, friendly culture where hard work and success are recognised

Inspire. Empower. Transform. Are you an experienced travel industry professional with a passion for coaching business owners to success? Do you want to use your expertise to shape the next generation of travel entrepreneurs? If so, this is your opportunity to make a real difference while joining the UK's leading travel franchise. We're not just a travel business - we're a movement . Since disrupting the industry in 2011, we've been crowned Home Working Agency of the Year five years in a row, and named Best Lifestyle Franchise in the World at the Global Franchise Awards. Our mission? Empower everyday people to build thriving, independent travel businesses. Now we're looking for an experienced Business Development Manager to support and coach our growing network of franchisees. The Role at a Glance: Business Development Manager UK Remote / Occasional Visits to our Bournemouth HQ £35,000 (This is not a commission based role) Plus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more Your Skills: Sales, Travel, Team Leadership, Coaching, Sales Training / Coaching, BDM, Business Growth, Social Media Marketing. Who We Are: A multi-award-winning fast-growing travel company that has helped 100's of first-time travel homeworkers start their very own travel businesses. We're expanding rapidly and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: • Home Working Agency of The Year' 5 years in a row • Top-rated travel franchise in the UK • Top 10 franchise in the UK, beating household names • Top 5% franchise in the UK • We offer the widest choice of holidays in the UK • Fully independent with over £2 billion per year of buying power How you'll deploy your travel expertise: This isn't a traditional sales or BDM role-you won't be selling travel directly. Instead, you'll use your broad travel industry experience and deep coaching skills to mentor, guide, and grow a portfolio of 60-80 independent Travel Consultants (TCs). You'll act as a trusted advisor-helping them develop not just as agents, but as confident small business owners with the mindset, skills, and strategy to succeed long-term. The Value you'll bring: • Coach and mentor Travel Consultants on running and growing their own travel businesses • Deliver tailored 1:1 coaching, group training sessions, and strategic guidance • Drive business growth through improved conversion rates, booking values, and repeat business • Support TCs with sales performance, lead generation, marketing, and customer retention • Use data and insights to identify trends, challenges, and opportunities across your TC network • Create tailored action plans to support individual performance and development • Build strong relationships to increase engagement, confidence, and retention • Act as the first point of contact for day-to-day queries, challenges, and development needs • Support TCs in using NJT systems effectively to improve efficiency • Deliver virtual workshops, webinars, and learning sessions • Collaborate with marketing to enhance tools, resources, and lead generation strategies • Provide insight and feedback to leadership to support continuous improvement This is a fully remote role, based from home. You will have the flexibility to manage your own diary, whilst ensuring attendance at regular meetings, one-to-ones, and team sessions. As our Travel Consultants may need support outside standard office hours, you should be comfortable delivering webinars or coaching sessions during evenings or weekends as part of your working week. About You: We're looking for someone who's walked the walk - someone with both extensive travel industry experience and a strong track record in coaching or mentoring business owners. You'll need: • Demonstrable experience in sales, coaching, or business development within the travel industry • Proven track record of coaching or mentoring individuals to achieve business and sales success • Strong and broad knowledge of the travel industry, including products, systems, and customer expectations • Experience supporting or engaging remote teams and building trust • Confidence using data, CRM systems, and digital tools to track performance • Strong working knowledge of social media and how to use it to generate leads and grow a business • Excellent communication and interpersonal skills • Strong organisational skills and the ability to manage competing priorities Bonus if you have: • Experience as a Travel Agency Branch Manager • A professional coaching qualification • Experience running or supporting a successful business or franchise • Understanding of digital marketing strategies and social media advertising The Rewards for You: We live and breathe our values in everything we do. Working with us, you can enjoy an industry-leading package which includes: • Private medical • In-service life insurance • Dental • Gym access • Range of discounts and perks from leading brands • Monthly rewards • Discounted travel • Excellent holiday entitlement • £500 annual personal Learning & Development budget This isn't just a job. It's a chance to be part of something bigger. A business that's breaking records and changing lives. If you're ready to inspire, coach and grow with us, we'd love to hear from you. Your Background / Previous Roles May Include: Travel Agency Branch Manager, Travel Business Development Manager, Travel Sales Training, Travel New Business Development, Travel & Tourism Sales, Sales Enablement, Sales Facilitation, Travel Sales Coaching, Travel Sales Manager, Sales Performance Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in Rugeley, our store has free parking! What's on offer? ? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Full time or part time hours - weekend working is essential Salary - starting from £12.91 an hour Specsavers Perks - our discounted benefits scheme Bonus scheme after probation WeCare - our employee support service to help you and your immediate family when you need it most Complimentary subscription to the Headspace app Eyecare and hearcare discounts for you and your family Enjoy an additional paid day off on your birthday to celebrate you! Enhanced family leave and company sick pay What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.?These include: Pre- screening Dispensing Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business

Looking to work with some of the most recognised car brands in the world? Keep reading! We're currently collaborating with a leading main dealer group, who represent some of the most well-known and innovative brands in the automotive industry. They're currently looking for a Service Advisor to join their high-pace, high-performance dealership based in Leicester. As a Service Advisor, you'll be the go-to link between customers and the workshop. You'll be managing bookings, providing updates, and ensuring every customer leaves with a first-class experience. This is a fantastic opportunity to join an inclusive, supportive team representing some of the most exciting brands in the industry. We're looking for someone who can deliver outstanding customer service, is highly organised and thrives in a fast-paced environment. The successful candidate will have strong communication skills, an entrepreneurial mindset and a first-class work ethic. We need you to bring energy, enthusiasm, and a willingness to learn. The Requirements: Previous experience in an automotive environment is preferred, but not essential World-class customer service skills Genuine passion for the automotive industry is essential Ability to work under pressure and to given timescales Highly motivated with an excellent level of presentation skills The Package: Basic salary of 29,415 and a bonus scheme based on customer service and up-selling Working pattern of Monday to Friday, 8AM to 6PM Access to progression opportunities with a business known for nurturing and developing internal talent Excellent benefits package, including high earning potential, employee car schemes, expert training, recognition and long-service rewards and a high-spec workshop environment Manufacturer based training and accreditation provided If you're an experienced Service Advisor who is looking for a new challenge at a business who can help push them to the next level in their career, then this is the role for you. Apply today and a member of our recruitment team will reach out. If you're an automotive professional who doesn't reach the exact requirements for this role, we're confident given our experience and contacts within the motor trade, that we can present you some alternative options. Please contact Rob at NMS Recruit so we can work together and help find your next venture. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Role: -Scientific Customer Service & Sales Advisor Type: -Temporary (potential to go temp to perm) Location: -Flintshire- full time onsite Hourly Rate: -£13.45 per hour Hours: -Monday- Friday (days)- 37 hours a week Russell Taylor Group are looking for an enthusiastic and motivated individual to join our client's team in a customer-facing support role within a technical services environment click apply for full job details

Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.

Job Title: Customer Service Advisor - Initial Contact Worker Location: Havering Contract: Full-time temp Pay Rate: 16.84 PAYE hour Start Date: Urgent - Immediate Start Are you passionate about making a difference in the lives of vulnerable adults and their carers? We are seeking an enthusiastic and dedicated Initial Contact Worker / Customer Advisor to join our vibrant Havering Access Team (HAT)! About Us: The Havering Access Team is the gateway to Adult Social Care, delivering timely and effective support to our community. We thrive in a fast-paced, multidisciplinary environment, where every day is an opportunity to impact lives positively. What You'll Do: As the first point of contact for Adult Social Care inquiries, your role will be crucial in providing information, advice, and support. You'll work closely with a team of professionals to ensure that residents receive the care they need. Key Responsibilities Include: Manage inquiries via phone, email, and face-to-face interactions. Deliver clear, accurate, and empathetic guidance to residents and carers. Process referrals and gather relevant information for appropriate teams. Maintain accurate records on our Adult Social Care database. Conduct strengths-based conversations, focusing on individual needs. Collaborate in a high-pressure environment to ensure timely responses. What We're Looking For: Knowledge of relevant legislation (Care Act 2014, Equality legislation, etc.). Experience in busy customer-facing roles, ideally within Adult Social Care. Strong IT skills, with a willingness to learn case management systems (Liquid Logic training provided). Excellent communication skills, with the ability to handle sensitive conversations. A flexible and reliable team player ready to hit the ground running! Why Join Us? Be part of a dedicated team making a real impact. Opportunities for professional development and training. Supportive work environment with a focus on collaboration. Ready to Make a Difference? If you have a background in Adult Social Care or a similar customer-focused role, we want to hear from you! Interviews will be conducted ASAP. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)