Administration Assistant

Administration Assistant - Join Our Friendly Team at Winston Solicitors!

Location: 112 Street Lane, Leeds LS8 2AL

Hours: 16-20 hours per week (Mon-Fri between 8:45-5:30) - essential availability Mondays, Tuesdays & Friday afternoons

Reports to Practice Manager/Office Manager

About the Role

Do you take pride in helping people, staying organised and creating a welcoming atmosphere? Winston Solicitors is looking for an enthusiastic Administration Assistant to support our busy practice and provide an exceptional experience for clients and colleagues alike. If you enjoy variety, teamwork and a role where your contribution truly matters, we'd love to hear from you.

What You'll Be Doing

• Delivering a professional, client-focused reception and admin service
• Handling incoming calls, logging messages and directing enquiries
• Scanning, uploading and managing documents within the case management system
• Managing the reception area and creating a warm, friendly environment
• Greeting clients, managing the visitor book and booking appointments
• Responding to enquiries by phone, email and in person
• Carrying out photocopying, scanning and general administrative duties
• Preparing and managing outgoing post
• Processing client payments and receipts
• Ensuring communal areas remain tidy and well-presented
• Supporting the archiving process

Undertaking any additional tasks required to support the smooth running of the practice

Essential Skills

• Proficiency in Microsoft Outlook, Word, Excel and basic case management systems
• Accurate -typing skills
• Excellent verbal and written communication skills
• Strong organisational ability and ability to multitask
• Team player with the ability to work autonomously
• Able to work under pressure and manage competing priorities
• Diplomacy, tact and sensitivity when dealing with clients and colleagues

Experience

• Previous experience in an office environment
• Experience using Case Management Systems (basic level)
• Experience working in a law firm or professional services environment

Behavioural Characteristics

• Motivated and able to inspire confidence
• Committed to continuous improvement and high-quality service
• Takes ownership and delivers high-quality outcomes
• High degree of integrity and commitment to fairness, diversity and equality
• Willingness to participate in training and development
• Desire to progress within the department and firm
• Professional appearance

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.