Customer Service Claims Handler

Job Title: Customer Service Claims Handler

Location: Liverpool

Salary: 25,877 to 32,702 Plus up a performance related bonus of 1500 per year, 375 paid quarterly, eligible for consideration after successful completion of probation

Job Type: Permanent, Full Time

Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm

In the role of Claims handler, you will effectively manage a portfolio of motor claims encompassing property damage and accident damage from infancy through to settlement. You will also ensure indemnity spend is minimised by commercial decision making.

What you will be doing:

• Accountability for own performance against set objectives.
• Validate all claims for indemnity and fraud.
• Proactive and correct assessment of liability.
• Accurate quantum assessment of claims presented using the relevant tools available to assist.
• Application of accurate reserves in line with company guidelines.
• Adherence to best practice and key strategies.
• Effective file and portfolio management.
• Any other Ad hoc task as the needs of the business dictate

What we're looking for:

• Ability to work in a culture of openness, trust, and respect.
• Strong organisation skills with the ability to prioritise tasks.
• Ability to fact find and analyse information to result in accurate decision making.
• Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

Grow with Acorn:

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK andreached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

• Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You

• We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager may all be considered.