Banking Administrator

Job Title: Banking Administrator

Location: City of London

Rate: £20 - £30 Per hour

Contract Type: Fixed-Term (6 Months)

Hours: 9-5pm

Reporting To: Head of Compliance & MLRO

Role Purpose

To provide high-quality administrative support within a small international bank, ensuring accurate record-keeping, and compliance with regulatory requirements. The role supports day-to-day banking operations and delivers excellent customer service in line with FCA and internal standards

Key Responsibilities

Operational & Administrative Support

• Maintain accurate customer records and documentation.
• Handle inbound and outbound correspondence (email, post, secure messaging).
• Prepare reports for management and compliance purposes.

Customer Service

• Respond to customer enquiries via telephone, email, or in person.
• Support customers with basic account queries and documentation requirements.
• Ensure all customer interactions meet Treating Customers Fairly (TCF) standards.

Compliance & Risk

• Conduct KYC (Know Your Customer) and Customer Due Diligence (CDD) checks.
• Support AML (Anti-Money Laundering) monitoring and escalate concerns appropriately.
• Ensure all activities comply with FCA regulations, GDPR, and internal policies.
• Maintain confidentiality and data protection standards at all times.

General Support

• Assist wider operations team during peak periods.
• Support internal audits and compliance reviews as required.
• Contribute to process improvement initiatives where identified.