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Client Response Team Operator Location: Haydock Salary: £27,500 per annum Our client, Facilities Management (FM) service provider, is seeking a proactive and customer-focused Client Response Team Operator. Working across multiple contracts including retail, fast food, nurseries, energy providers, and MOD sites, they deliver both reactive and planned engineering services nationwide. This is a fantastic opportunity to join a well-established FM business. The Role As a Client Response Team Operator, you ll be the first point of contact for incoming maintenance and repair requests, ensuring a fast and effective response for a range of clients across the UK. You ll coordinate engineers, manage workloads, and maintain excellent communication to deliver high-quality service around the clock. Key Responsibilities Act as the first point of contact for clients, logging and managing maintenance queries. Use the in-house CAFM system to schedule engineers and contractors efficiently. Monitor and report on open jobs, ensuring all works meet contractual KPIs and SLAs. Build and maintain strong internal and external relationships. Follow up with clients to ensure satisfaction and continuous improvement. Represent the company professionally at all times and uphold its reputation for quality service. Skills & Experience Confident communicator with strong customer service and relationship-building skills. Excellent multitasking and organisational abilities with attention to detail. Experience in a helpdesk, call handling, or FM service coordination role is highly desirable. Good IT skills, including Microsoft Office and CAFM systems. Knowledge of SLA/KPI management and compliance procedures is an advantage. Calm under pressure, proactive in solving problems, and able to work independently. An understanding of engineering or building maintenance services would be beneficial. What s in It for You Opportunity to work with a respected FM provider with diverse, nationwide contracts. A supportive, fast-paced environment where your input makes a real difference. Long-term career prospects within a growing business that values its people.