32 jobs found

Job Title: Customer Service Advisor Salary: £26,200 rising to £30,300 following successful completion of a training programme Location: Portsmouth Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week. Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you Customer Service Role Overview: Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time. What the Customer Service role will involve: Overseeing and handling medical emergency assistance claims as the primary responsibility Supervising a caseload of medical emergency assistance claims Prioritising tasks based on urgency and deadlines Handling challenging situations with professionalism and compassion Contributing to the overall performance of the customer service technical team Our ideal candidate: Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding The ability to remain calm under pressure and be resilient Self-motivated and well organised as you will need to handle multiple cases at once Strong written communication and attention to detail Company benefits: 28 days holiday, rising to 38 with length of service Hybrid working options after probation, 2 days a week in the office & 3 days at home Employee assistance programme Cycle to work scheme Gym discounts Healthcare plan Free parking Discount on travel and medical insurance products Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. These are currently scheduled for the following dates: Wednesday 18th March 2026 Friday 20th March 2026 Start date for this role is Monday 20th April 2026! If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.

Our Client, Macadam UK Limited are currently looking for a Claims Advisor on a temp to perm basis to work full time remotely £12.71 per hour 37.5 hours per week Main Purpose of Role To operate as a claims advisor within the claims department To support other members of the claims department in their day to day responsibilities Completing tasks set by the Office Manager Responding to enquiries from customers, clients, claimants and liable parties Reaching and exceeding customer service expectations Key Accountabilities To process automotive claims in accordance with customer requirements and procedures To ensure high standards are maintained and errors kept to a minimum To check individual claims paperwork and online claims data, verifying accuracy Ensure all processing activities are carried out accurately and within customer timescales To produce data reports and bordereaux sheets in line with customer timescales Adopt safe behaviour; by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company s policies and procedures. Adopt company policies; by meeting the expectations set out in the Company s policies and procedures Current Challenges & Opportunities To be aware of day to day claims workflow and monitor progress with pro-active intervention To use time efficiently in order to assist in overall office tasks To work effectively with customers and consistently exceed their expectations Where possible; make recommendations to improve services and the claims process To gain organisational awareness, learning about SGS and the services it provides To adhere to procedures and policies We would love to hear from you!

Home Ownership Manager Location: Norfolk Job Type: Full-Time, Permanent Salary: 50.746 We are recruiting on behalf of a leading housing association in East Anglia for a Home Ownership Manager. This pivotal role involves leading a high-quality, customer-focused Home Ownership service across West and North Norfolk. The successful candidate will ensure compliance, excellent customer service, and the smooth delivery of all homeownership processes, including sales, staircasing, permissions, and statutory purchase schemes. Day-to-Day of the Role: Lead the Home Ownership Team, ensuring high-quality service delivery across all areas of homeownership. Oversee processes for Shared Ownership and Shared Equity resales and assignments, staircasing, sales redemptions, and re-mortgaging. Manage statutory processes including Right to Buy (RTB) and Right to Acquire (RTA), ensuring full regulatory compliance. Maintain oversight of sales progression, conveyancing, and land-related transactions including disposals, land sales, adverse possession claims, and commercial property sales. Provide expert guidance on mortgage applications, AML checks, relevant legislation, and compliance requirements linked to all homeownership activities. Act as the subject matter expert for homeowners and leaseholders. Ensure robust management of permissions enquiries and applications, aligned with policy, law, and organisational values. Lead on policy and process development, ensuring accurate reporting and audit compliance across all Home Ownership functions. Work closely with internal stakeholders, brokers, legal advisors, lenders, and conveyancers to deliver a seamless customer journey. Continually seek value for money and contribute to the review and setting of administrative charges. Required Skills & Qualifications: Demonstrable experience managing within a Home Ownership environment. Strong knowledge of the end-to-end sales process and all homeownership activities, including RTB/RTA and asset disposals. Experience working with brokers, lenders, solicitors, and external customers. Ability to deliver a high-quality service with a strong customer focus. Strong team leadership skills with the ability to motivate, support, and direct. Excellent communication, negotiation, and interpersonal skills, able to explain complex information clearly. Ability to drive performance, identify improvements, and ensure value for money. Strong organisational and problem-solving skills with the ability to prioritise effectively. Experience of handling conveyancing, land matters, home sales, and commercial transactions. Understanding of land restrictions, RXC and RX4 forms. If you would like to be considered, please do get in touch with Mel

Customer Service Advisor Location: Hull - Site based Salary : Starting at £26,234 Hours: 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) What we offer Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Who we are Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. Purpose To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office Deadline for applications is 5pm Wednesday 15th April 2026. To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.

The Role: We re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you ll be responsible for both inbound and outbound calls. You ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. What you ll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we re looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Advancing People Multilingual - Recruitment Specialists are now recruiting for an Italian & Spanish Speaking Customer Service Advisor / Claims Advisor on a fully remote basis to a Tech Scale up. As an Italian & Spanish Speaking Account Coordinator / Claims Advisor it will be your responsibility to work with customers, primarily those based in the Italian & Spanish speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries Process Claims via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in Italian & Spanish Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time Permanent position offering an annual salary of up to 30,000 + attractive company benefits. The role offers flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Customer Service Advisor Team Leader Red Recruitment is recruiting Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of 32,000 alongside many benefits including a subsided gym membership and free onsite parking. Benefits and Package for a Customer Service Advisor Team Leader: Salary: 32,000 Per Annum Hours: Monday - Friday, hours between 8am - 5.30pm Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holiday Contract Type: Permanent Location: St. Ives Free onsite parking Key Responsibilities of a Customer Service Advisor Team Leader: Lead, coach and develop a customer service team ensuring goals are clearly set and achieved. Drive a culture of customer first through coaching, mentoring and collaboration. Monitor performance and identify areas of improvement within the team and across the business. Collaborate with other departments on priorities and best practices. Resolve conflicts and complaints and drive a customer focused team ethos. Report on business metrics to senior management. Key Skills and Experience of a Customer Service Advisor Team Leader: Proven leadership skills ideally in a contact centre environment. Excellent communication and problem solving skills understanding the wider business picture. Time Management with the ability to multitask Comfortable with delegating tasks and working to varying deadlines. Over 1 year Claims handling skills with previous coaching experience Ability to build and maintain both internal and external relationships. If you have the relevant skills required and are interested in this position in St. Ives, please apply now! Red Recruitment (Business)

Claims Advisor Location: Central Bristol Working Pattern: Office-based 3 days per week, with flexibility to work remotely 2 days per week. Full time hours Monday - Friday generally working 08 - 4.00 pm / 09.00 - 5.00 or 10.00 - 6.00 pm. Salary is circa 25,000 per annum (depending on experience). About the Role Are you detail driven with a passion for helping people? We're looking for a Claims Advisor to join our client's supportive team, where you'll play a vital role in making sure customers get the care and service they deserve. In this role, no two days are the same, you'll be assessing and processing claims, solving problems, and working with colleagues and partners to ensure fair, timely outcomes. It's about more than numbers on a screen; it's about giving customers confidence and peace of mind when they need it most. What You'll Be Doing Assess and process claims across a range of products, keeping accurate and detailed records. Make fair, balanced decisions and ensure payments are in line with procedures and regulations. Communicate clearly with claimants, supporting them throughout their journey. Work with medical professionals and partners to gather the right advice when needed. Take ownership of queries and complaints, resolving them quickly and effectively. Share ideas, spot improvements, and contribute to best practice across the team Ensure compliance with FCA rules, the Data Protection Act, and other regulations. Help manage team workflows and support service levels. What We're Looking For Some previous office-based administration or office-based customer service experience Excellent attention to detail and accuracy. Strong communication skills, both written and verbal. Sound judgement and confident decision-making. The ability to prioritise, manage time effectively, and adapt to busy periods. A proactive, customer-first mindset. Reliability, professionalism, and a positive approach. What's in it for You? Hybrid working: 3 days in the office, 2 days remote. 25 days' holiday plus Bank Holidays and your birthday off! Discretionary annual bonus which can be up to 20% of your salary Contributory pension scheme (up to 12%). Private Medical Insurance (after probation). Discounts on retail, hospitality, fitness, and training courses. Regular socials, including Summer and Winter parties. Please click on apply!

The Role: We re looking for a part-time Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you ll be responsible for both inbound and outbound calls. You ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week full-time (9am - 5pm) in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a part-time role working between the hours of 10:00am-2:00pm Monday-Friday. What you ll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we re looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave (pro rata) which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

The Role: Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer. The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Opportunities and progression available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva s success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer s leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you re excited but don t tick every box, we encourage you to apply your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Quick Staff UK is recruiting for a Legal Advisor to join a well-established and growing legal expenses insurance business based in Cardiff city centre. This is an excellent opportunity for a law graduate with a post graduate qualification or early-career legal professional to gain broad, hands-on exposure across multiple areas of law while providing practical advice to policyholders via a legal helpline service. If you re enthusiastic, professional and customer-focused and looking to build real-world legal experience this role offers structured training, ongoing development and exposure to diverse legal scenarios. As a Legal Advisor, you will provide clear, practical and accurate telephone-based legal advice to policyholders across a wide range of matters. You ll be handling varied and often complex enquiries, helping clients understand their rights and options in real-life situations. This is a hybrid opportunity Hours of work: Monday to Friday 9am-5.30pm (3 weeks of the month) 1 day a week office-based and 4 days working from home 11.30am - 8pm (1 week of the month) 5 days working from home 1 Saturday per month (with a day off in the week) working from home Key Responsibilities: Deliver clear, concise and practical legal advice via telephone Handle legal enquiries relating to: Employment law (disciplinary, redundancy, discrimination) Property disputes (boundaries, rights of way) Consumer matters (faulty goods, service disputes) Landlord & tenant issues (tenancy agreements, eviction processes) Ensure advice remains compliant with current legislation and regulatory standards Maintain accurate case records and documentation Work collaboratively with Legal Advice and Claims teams Contribute to continuous service improvement and knowledge sharing Qualifications & Experience: Recognised legal qualification (Law Degree and LPC or equivalent preferred) Previous experience in a legal advisor or paralegal role is desirable Experience within legal expenses insurance or insurance sector desirable Strong understanding of regulatory and compliance requirements Skills & Attributes: Excellent verbal communication skills Ability to explain complex legal matters in a clear, digestible way High levels of integrity, confidentiality and professionalism Strong organisational skills and ability to manage workload effectively Adaptable and comfortable working in a fast-paced environment Customer-focused with a collaborative mindset IT literate (Microsoft Office and case management systems) What s On Offer: Exposure to a broad range of legal disciplines Structured training and ongoing professional development Supportive team environment Opportunity to build practical legal knowledge early in your career Career progression within a growing organisation If you're looking to develop your legal career in a professional, ethical and customer-focused environment, we would love to hear from you. We review every application carefully, but only shortlisted candidates will be contacted. If you don t hear from us within 7 days, check our website or open the app to see what s new. Quick Staff UK is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace for all employees and applicants regardless of age, gender, disability, race, religion, sexual orientation, or background.

We are currently seeking an experienced Service Advisor to join a reputable and well-established bodyshop in Burgess Hill. This full-time, permanent Service Advisor position provides an excellent opportunity for motivated automotive professionals to develop their skills within a dynamic and supportive environment. Our client offers a competitive salary, attractive benefits, and long-term career progression prospects within the automotive industry. Benefits: Competitive basic salary of up to £34,000 per annum Monday to Friday working hours, 8am to 5pm, promoting a healthy work-life balance 20 days holiday plus bank holidays Opportunities to gain experience in estimating and liaising with insurance companies Supportive team environment with a proactive work culture Long-term career development pathways within the motor trade Duties of the Service Advisor: Manage customer enquiries professionally and courteously, delivering excellent customer service Oversee the entire process of vehicle repairs, including booking in vehicles and providing timely updates to customers Liaise with insurance companies to assist with claims, authorisations, and repairs Coordinate with internal workshop staff to ensure smooth workflow and timely job completions as a Service Advisor Assist with administrative tasks related to the bodyshop operations, including estimating work Handle a small amount of driving for vehicle movement, such as delivering or collecting vehicles as required Contribute to the overall efficiency of the bodyshop team and support continuous improvement efforts Requirements: Proven experience as a Service Advisor or in a similar customer service role within the motor trade Valid UK driving licence is essential for vehicle movements Strong organisational skills with the ability to prioritise tasks effectively Excellent communication skills, both written and verbal Resilient and professional, capable of handling challenging situations calmly Customer-focused attitude with flexibility and adaptability Willingness to learn about bodyshop processes, estimating, and insurance liaising; automotive industry experience is preferred but not essential If you are a proactive, customer-oriented professional seeking to advance your career as a Service Advisor within a friendly yet focused team, we invite you to apply. This is a fantastic opportunity to grow your expertise in the automotive sector and take your career to the next level. Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Burgess Hill and West Sussex, today to discover more about this fantastic opportunity. Our team of Automotive Recruitment Consultants all share a passion for connecting talented professionals with the best jobs in the automotive industry. If you're interested in further motor trade opportunities in your local area, please get in touch with us today.

Customer Service Advisor Lincoln, Full time, Permanent Salary 27,000 per annum plus benefits Our Client is seeking a full time, permanent Customer Service Advisor to join their established business on the outskirts of Lincoln. In this role, you will play a crucial part in supporting a busy Customer Service team. THE ROLE Your core responsibilities as Customer Service Advisor will include: Take customer enquiries and ensure a high level of customer satisfaction. Handle all related administrative tasks accurately and efficiently. Update customer information correctly. Raise support tickets within the CRM system. Submit and track courier claims for lost or damaged parcels. Book collections and manage the collection queue. Build, promote, and maintain strong customer relationships. THE CANDIDATE The ideal Customer Service Advisor will be able to demonstrate the following skills and competencies: A good standard of education, including Maths and English. Proven experience in a front-line customer service role. Excellent verbal and written communication skills. Ability to work both independently and as part of a team. Strong IT skills and confidence using CRM systems. THE BENEFITS Full-time hours: 40 hours per week, Monday to Friday Salary: 27,000 per annum Company pension scheme 20 days annual leave plus bank holidays, with additional holidays awarded based on length of service Free on-site parking Staff discount Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency.

Service Advisor Motor Trade / Automotive Dealership Basic Salary: £30,000 £32,000 OTE: £40,000 £44,000 Location: Watford Job Type: Full Time / Permanent Hours: Monday to Friday (8am 6pm) 1 in 3 Saturdays (8am 1pm) Are you an experienced Service Advisor ready to take the next step in your motor trade career? We re working with a well-established automotive dealership in the Watford area that s looking for a professional and customer-focused Service Advisor to join their dynamic aftersales team. If you thrive in a fast-paced, results-driven environment and have a passion for the motor trade, this is your chance to build your career with a leading franchised dealership known for delivering outstanding service. What s in it for you? A competitive basic salary with a realistic OTE of up to £44,000 Opportunity to work with a respected automotive dealer group and a supportive management team Ongoing training and professional development within the motor trade A vibrant, high-performing team in a modern dealership environment Recognition for your hard work and contributions Your Role as a Service Advisor: As a key member of the service department, you ll be the first point of contact for customers visiting the dealership for maintenance, servicing, and repairs. As a Service Advisor, you will ensure each customer receives a seamless, professional experience from start to finish. Day-to-day responsibilities include: Advising customers on vehicle servicing, maintenance, and repair needs Accurately booking vehicles into the workshop and keeping customers informed throughout Identifying and promoting additional work, parts, and services where appropriate Handling invoices, warranty claims, and all relevant service documentation Delivering an exceptional customer experience to build lasting relationships and loyalty What We re Looking For: Proven experience as a Service Advisor within a franchised dealership environment A strong understanding of automotive servicing and technical processes Excellent communication, interpersonal, and organisational skills A professional appearance and a customer-centric mindset A passion for the motor trade and a solid, stable employment history If you re an enthusiastic Service Advisor with a background in the automotive industry and are looking for a fresh challenge within a reputable dealership, we d love to hear from you. Apply today or contact Stacey Hunt at ACS Automotive Recruitment Consultancy for a confidential discussion about this exciting Service Advisor opportunity!

Workshop Controllers, Would you like to work for an excellent dealer group, with state of the art facilities! This is a great opportunity to drive your career forward with a forward thinking group that offer an attractive salary, great working hours and fantastic benefits package. They are looking for a professional and dedicated Workshop Controller to take the role at our client's state of the art workshop in the Wimbledon area. You will be responsible for planning and co-ordinating Workshop activity to meet customer requirements and maximising workshop utilisation and profitability. Why apply for this Workshop Controller position? • Great financial package • 33 days holiday incl Bank holidays • Excellent salary and working conditions • Training and development • Excellent Benefits package Workshop Controller Key Tasks: • Overseeing managing and motivating a number of Technicians • Maximising utilisation and productivity to achieve set objectives and customers' expectations. • Ensuring the customer database is updated and accurate. • To identify potential warranty claims as per manufacturers requirements. • Liaise with Aftersales to order parts. • Completing job cards. • To undertake performance reviews and initiate training where needed. About the Person: • Main Dealer experience is essential • Experience within the Workshop Controller environment • An understanding of management and training techniques • Awareness of Health and Safety policies • The ability to be self-motivated to achieve targets • Excellent time management skills Our client is happy to discuss options of flexible working. They encourage applications from people with diverse backgrounds and experiences. They want all work colleagues to bring their whole self to work and that starts with you. This is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role To find out more or to apply for this vacancy you can email (url removed) or why not call Daniel directly on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.

Customer Service Specialist The Launch Group are currently recruiting for Customer Service Specialists to deal with inbound Universal Credit Queries. This is role is home based. Hourly Wage: £12.71 per hour / £24,785.50 per annum Location: Remote Working (Applicant s must reside in South Tyneside to be eligible for home working) Contract: Permanent Hours: 37.5 hours per week Shifts: Monday Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND or BANK HOLIDAY WORKING About TP: TP is a leading global digital business services company, founded in 1978 and headquartered in Paris, France. It specializes in outsourced customer experience management, offering services like AI-powered customer support, technical assistance, and data analytics. TP operates in over 170 countries, supporting hundreds of languages for various brands. Job Description: As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers, such as below: You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and more. Strong verbal and written skills with the ability to show attention to detail. Ability to establish excellent customer relationships in a fast-paced environment. A can-do attitude with the ability to interact with lots of different people. Customer Service experience is advantageous however full training will be provided. Ability to work within a fast paced, challenging and rewarding environment. Employee Benefits: Refer-A-Friend earns up to £1,200 for you. Monthly Wellbeing Webinars. Dedicated Employee Experience Progress.

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 8:30am to 4:30pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Coordinate administrative processes and support departments across the business. Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues. Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy. Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management. Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch. Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements. Monitor stock levels, back orders, and works orders, providing updates to relevant teams. Schedule and coordinate deliveries with key customers. Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports. Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues. Prepare customs clearance documentation for Irish deliveries and returns. Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies. Maintain accurate records by scanning and verifying documents for archival purposes. Support house accounts and assist in troubleshooting operational challenges. Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators. Undertake additional administrative tasks as needed to support the wider team. As the Customer Service Operations Support, you will: Have previous experience working within a customer service or administration position. Be professional, personable, and detail-oriented with a commitment to excellence. Have strong organisational skills with the ability to manage multiple tasks efficiently. Be a proactive problem solver, adaptable, and able to work under pressure. Be an excellent team player who can also work independently. Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.

Parts Advisor - Plant / Forklift / Agriculture Background Wanted Horsham 30,000 Monday-Friday Career Progression Are you an experienced Parts Advisor from the Plant, Forklift, or Agricultural sector looking for a stable, Monday-Friday role with real progression? We're working with a well-established and growing operation in Horsham that is looking to add a knowledgeable Parts Advisor to their team. If you understand machinery parts, enjoy working in a fast-paced environment, and want long-term career development, this could be the role for you. What's on offer: Competitive salary of 30,000 Monday-Friday only - no weekends Generous holiday allowance Ongoing manufacturer training to enhance your technical expertise Clear career progression within a supportive business The Role: You'll play a key role in keeping operations running smoothly by ensuring the right parts are sourced and supplied efficiently: Act as the first point of contact for parts enquiries (phone, email, and counter) Identify and supply correct parts using EPC systems and technical manuals Manage stock control, stock takes, and fast-moving parts availability Source parts from suppliers and negotiate cost-effective purchasing Handle goods in/out, deliveries, and dispatch Support engineers and service teams to minimise downtime Process invoices, returns, and warranty claims accurately Maintain a clean, organised, and customer-focused parts department What we're looking for: Essential: Previous experience as a Parts Advisor Background in Plant, Forklift, Agriculture, HGV, or similar machinery sectors Confident using parts catalogues and computer systems Strong organisational skills and attention to detail Excellent communication and customer service skills Proactive, reliable, and keen to develop your career Why apply? This is a great opportunity to join a business that genuinely invests in its people, offering training, stability, and long-term progression in a growing sector. Apply now or get in touch to find out more. Job Ref: (phone number removed) / INDPLANT Location: Horsham Role: Parts Advisor Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Are you a confident communicator with a passion for delivering great customer service? We are working with a well-established and growing business to recruit a Service & Warranty Advisor to join their busy team. This is a fantastic opportunity for someone who enjoys problem-solving, managing customer queries, and working in a fast-paced, team-focused environment. The Role You will be the first point of contact for customers, managing enquiries via phone, email, and web. You will take ownership of issues, ensuring they are logged accurately, processed efficiently, and resolved to a high standard. Working closely with internal teams, you will support the full service and warranty process, ensuring customers are kept informed throughout and that all information is accurately maintained within the CRM system. You will also support service bookings, process warranty claims, and identify opportunities to promote additional services where appropriate. Key Responsibilities Handling inbound customer enquiries across multiple channels Logging and managing all interactions within the CRM system Supporting the coordination of service requests and bookings Processing warranty claims and related documentation Working closely with technical teams to resolve customer issues Maintaining accurate records and ensuring compliance with processes Delivering a professional, friendly, and solutions-focused service About You Previous experience in a customer service, call centre, or administrative role Excellent communication skills, both written and verbal Strong attention to detail and ability to manage multiple tasks Confident using systems and maintaining accurate data A proactive and positive approach with strong problem-solving skills Ability to work well both independently and as part of a team Experience within a technical or warranty-based environment would be beneficial, but is not essential as full training will be provided. This is a great opportunity to join a supportive team within a growing business where you can develop your skills and build a long-term career. Apply now! Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy on behalf of their client.