Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Newcastle (Quayside). Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through landlord software. Arranges escorts as needed. Issues visitor passes and parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists Regional Workspace Manager with general administrative. Handles business support including all mail services, event management, desk booking, locker management, etc. Requests building and/or equipment services as needed. Logs and tracks engineering jobs. Collaborate with IT providing first line support for users and room tech, managing escalations. Supporting and overseeing, Maintenance, Cleaning. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Apr 02, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Newcastle (Quayside). Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through landlord software. Arranges escorts as needed. Issues visitor passes and parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists Regional Workspace Manager with general administrative. Handles business support including all mail services, event management, desk booking, locker management, etc. Requests building and/or equipment services as needed. Logs and tracks engineering jobs. Collaborate with IT providing first line support for users and room tech, managing escalations. Supporting and overseeing, Maintenance, Cleaning. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Nightstop Coordinator (Whitley Bay) If you re ready to make a real difference and thrive in a team that supports your growth, we d love you to join us. Locations: Regional Office (Whitley Bay Hub) - North East Salary: £24,136 per annum Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role As a Nightstop Coordinator , you ll be the first point of contact for young people facing homelessness assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It s a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You ll also nurture strong relationships with referral partners, support and motivate our volunteer hosts, and help grow our Nightstop network across the North East . If you re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Key deliverables: Supporting Young People • Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting. • Conduct needs and risk assessments with potential Nightstop guests. • Arrange the logistics of a guest s stay with a volunteer. • Work with guests and referral partners to offer support and opportunities for longer term accommodation. • Provide support to guests and volunteers through a 24 hour on call phone service. • Ensure the safety and wellbeing of guests and volunteers in the service at all times. • Comply with data protection and information sharing protocols. Marketing and Stakeholder Management • Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration • Maintain up to date records on all guests and volunteers. • Support with the creation of reports. • Support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement • Develop promotion plans with the aim of recruiting Nightstop volunteers • Effectively onboard new Nightstop volunteers in a timely manner • Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities • Complete the necessary health and safety checks with new and current volunteers Other • Be an active member of the team, collaboratively effectively and work closely with your line manager. • Undertake further duties as commensurate to the role identified by your line manager. • Provide support outside of office hours on some evening and weekends. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. • Excellent customer service skills and telephone manner. • An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs. • Experience of working with vulnerable people or people experiencing homeless. • Understanding of current housing and homelessness legislation, including entitlement to welfare provision. • Experience of writing, implementing and evaluating Risk Assessments. • An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion. • Commitment to promoting health and safety of yourself and others. • An ability to work in an organised manner and arrange placement logistics. • Experience of collaborative working with a range of internal and external stakeholders. • Experience of maintaining administrative systems, good literacy, numeracy and IT skills. • Experience of working under pressure with the ability to respond to conflicting demands. • Ability to find creative and positive solutions to problems, using own initiative. • Understanding of professional boundaries and ability to maintain them. • Ability to effectively reflect on own practices for ongoing learning and development. • Willingness to be part of a 24 hour on-call rota. • Willingness to work outside office hours including some evenings and weekends. • Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination. • Respect for the values and ethos of Depaul. What You ll Receive • Tailored training and development • Flexible working options where suitable • 26 days annual leave, rising with service • Family friendly leave policies • Pension scheme with employer contributions up to 7% • Employee Assistance Programme with 24/7 GP access • Discounts across retail, travel, food, fitness and more • Cash health plan for you and your family • Death in service benefit • Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness.
Apr 01, 2026
Full time
Nightstop Coordinator (Whitley Bay) If you re ready to make a real difference and thrive in a team that supports your growth, we d love you to join us. Locations: Regional Office (Whitley Bay Hub) - North East Salary: £24,136 per annum Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role As a Nightstop Coordinator , you ll be the first point of contact for young people facing homelessness assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It s a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You ll also nurture strong relationships with referral partners, support and motivate our volunteer hosts, and help grow our Nightstop network across the North East . If you re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Key deliverables: Supporting Young People • Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting. • Conduct needs and risk assessments with potential Nightstop guests. • Arrange the logistics of a guest s stay with a volunteer. • Work with guests and referral partners to offer support and opportunities for longer term accommodation. • Provide support to guests and volunteers through a 24 hour on call phone service. • Ensure the safety and wellbeing of guests and volunteers in the service at all times. • Comply with data protection and information sharing protocols. Marketing and Stakeholder Management • Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration • Maintain up to date records on all guests and volunteers. • Support with the creation of reports. • Support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement • Develop promotion plans with the aim of recruiting Nightstop volunteers • Effectively onboard new Nightstop volunteers in a timely manner • Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities • Complete the necessary health and safety checks with new and current volunteers Other • Be an active member of the team, collaboratively effectively and work closely with your line manager. • Undertake further duties as commensurate to the role identified by your line manager. • Provide support outside of office hours on some evening and weekends. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. • Excellent customer service skills and telephone manner. • An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs. • Experience of working with vulnerable people or people experiencing homeless. • Understanding of current housing and homelessness legislation, including entitlement to welfare provision. • Experience of writing, implementing and evaluating Risk Assessments. • An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion. • Commitment to promoting health and safety of yourself and others. • An ability to work in an organised manner and arrange placement logistics. • Experience of collaborative working with a range of internal and external stakeholders. • Experience of maintaining administrative systems, good literacy, numeracy and IT skills. • Experience of working under pressure with the ability to respond to conflicting demands. • Ability to find creative and positive solutions to problems, using own initiative. • Understanding of professional boundaries and ability to maintain them. • Ability to effectively reflect on own practices for ongoing learning and development. • Willingness to be part of a 24 hour on-call rota. • Willingness to work outside office hours including some evenings and weekends. • Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination. • Respect for the values and ethos of Depaul. What You ll Receive • Tailored training and development • Flexible working options where suitable • 26 days annual leave, rising with service • Family friendly leave policies • Pension scheme with employer contributions up to 7% • Employee Assistance Programme with 24/7 GP access • Discounts across retail, travel, food, fitness and more • Cash health plan for you and your family • Death in service benefit • Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness.
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Edinburgh . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Apr 01, 2026
Full time
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Edinburgh . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Facilities coordinator contract role with a respected global media and broadcast organisation Your new company A media production training and innovation centre providing practical support for modern filming and content creation workflows.Your new role GENERAL RESPONSIBILITIES Manage diary and bookings for multiple specialist areas within the centre, ensuring all spaces are scheduled efficiently. Maintain the centre to a high standard so it is always presentable for internal teams and visitors. Oversee upkeep of furnishings and equipment. Coordinate any specialised cleaning or maintenance tasks. Keep all internal calendars fully updated and accurate. Arrange demonstrations and events Additional meeting space where needed Gather information from relevant stakeholders to prepare monthly reporting for senior leadership. Raise purchase orders and track spend using internal finance systems. Maintain adequate supplies (stationery, refreshments) and ensure smooth running of office amenities. Monitor and log centre expenditure, ensuring purchase orders and invoices are recorded correctly. Maintain and update the full centre inventory in collaboration with area leads. Liaise with IT support teams to resolve technical issues and track progress. Coordinate building related matters with facilities teams to ensure timely resolution of maintenance issues. Act as Fire Warden and First Aid lead for the centre, ensuring all required training is completed and up to date. Manage visitor enquiries with professionalism, providing accurate information and directing queries to the appropriate teams. Act as a key contact and representative for the centre, maintaining strong working relationships with internal departments. SUPPORT DURING DEMOS Liaise with site partners to arrange parking, access, staffing lists and guest registration. Coordinate equipment loans and returns, organise couriers, and maintain accurate tracking of all items. Assist the team in setting up and packing down demonstrations. EVENT SUPPORT Support in planning and coordinating events such as launches, content shoots, knowledge sharing sessions and training days. Provide operational support during events to ensure smooth delivery. Represent the centre at selected industry events and exhibitions within the UK and Europe on a case-by-case basis. MONTHLY SEMINAR PROGRAMME SUPPORT Coordinate session dates with technical staff and ensure timely publication of new content. Log incoming enquiries and maintain data records for reporting and analysis. Collaborate with marketing teams on awareness and promotional activity. TRAINING PROGRAMME SUPPORT (ICE PROGRAMME) Existing trainers: Manage booking requests and issue assignment forms. Act as point of contact for admin or payment queries. Gather quotes, raise purchase orders, and ensure end to end completion through invoicing. Maintain an accurate log of all bookings, quotes and outstanding items. New trainer requests: Validate requirements before onboarding. Guide new trainers through the registration process and share programme information. What you'll need to succeed Experience in administration, team support or PA Strong proficiency in Microsoft 365 tools. Excellent coordination, organisation and prioritisation skills. Confident communicator with the ability to build and maintain strong relationships with colleagues, clients and external partners. Proactive approach to identifying improvements and ensuring follow through. Interest in technology, media environments or production workflows is advantageous (not essential). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 01, 2026
Seasonal
Facilities coordinator contract role with a respected global media and broadcast organisation Your new company A media production training and innovation centre providing practical support for modern filming and content creation workflows.Your new role GENERAL RESPONSIBILITIES Manage diary and bookings for multiple specialist areas within the centre, ensuring all spaces are scheduled efficiently. Maintain the centre to a high standard so it is always presentable for internal teams and visitors. Oversee upkeep of furnishings and equipment. Coordinate any specialised cleaning or maintenance tasks. Keep all internal calendars fully updated and accurate. Arrange demonstrations and events Additional meeting space where needed Gather information from relevant stakeholders to prepare monthly reporting for senior leadership. Raise purchase orders and track spend using internal finance systems. Maintain adequate supplies (stationery, refreshments) and ensure smooth running of office amenities. Monitor and log centre expenditure, ensuring purchase orders and invoices are recorded correctly. Maintain and update the full centre inventory in collaboration with area leads. Liaise with IT support teams to resolve technical issues and track progress. Coordinate building related matters with facilities teams to ensure timely resolution of maintenance issues. Act as Fire Warden and First Aid lead for the centre, ensuring all required training is completed and up to date. Manage visitor enquiries with professionalism, providing accurate information and directing queries to the appropriate teams. Act as a key contact and representative for the centre, maintaining strong working relationships with internal departments. SUPPORT DURING DEMOS Liaise with site partners to arrange parking, access, staffing lists and guest registration. Coordinate equipment loans and returns, organise couriers, and maintain accurate tracking of all items. Assist the team in setting up and packing down demonstrations. EVENT SUPPORT Support in planning and coordinating events such as launches, content shoots, knowledge sharing sessions and training days. Provide operational support during events to ensure smooth delivery. Represent the centre at selected industry events and exhibitions within the UK and Europe on a case-by-case basis. MONTHLY SEMINAR PROGRAMME SUPPORT Coordinate session dates with technical staff and ensure timely publication of new content. Log incoming enquiries and maintain data records for reporting and analysis. Collaborate with marketing teams on awareness and promotional activity. TRAINING PROGRAMME SUPPORT (ICE PROGRAMME) Existing trainers: Manage booking requests and issue assignment forms. Act as point of contact for admin or payment queries. Gather quotes, raise purchase orders, and ensure end to end completion through invoicing. Maintain an accurate log of all bookings, quotes and outstanding items. New trainer requests: Validate requirements before onboarding. Guide new trainers through the registration process and share programme information. What you'll need to succeed Experience in administration, team support or PA Strong proficiency in Microsoft 365 tools. Excellent coordination, organisation and prioritisation skills. Confident communicator with the ability to build and maintain strong relationships with colleagues, clients and external partners. Proactive approach to identifying improvements and ensuring follow through. Interest in technology, media environments or production workflows is advantageous (not essential). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Nightstop Coordinator (Whitley Bay) If you're ready to make a real difference and thrive in a team that supports your growth, we'd love you to join the team! Locations: Regional Office (Whitley Bay Hub) - North East Salary: £24,136 per annum Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role As a Nightstop Coordinator, you'll be the first point of contact for young people facing homelessness-assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It's a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You'll also nurture strong relationships with referral partners, support and motivate volunteer hosts, and help grow the Nightstop network across the North East. If you're organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Key deliverables: Supporting Young People Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting. Conduct needs and risk assessments with potential Nightstop guests. Arrange the logistics of a guest's stay with a volunteer. Work with guests and referral partners to offer support and opportunities for longer term accommodation. Provide support to guests and volunteers through a 24 hour on call phone service. Ensure the safety and wellbeing of guests and volunteers in the service at all times. Comply with data protection and information sharing protocols. Marketing and Stakeholder Management Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration Maintain up to date records on all guests and volunteers. Support with the creation of reports. Support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement Develop promotion plans with the aim of recruiting Nightstop volunteers Effectively onboard new Nightstop volunteers in a timely manner Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities Complete the necessary health and safety checks with new and current volunteers Other Be an active member of the team, collaboratively effectively and work closely with your line manager. Undertake further duties as commensurate to the role identified by your line manager. Provide support outside of office hours on some evening and weekends. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. Excellent customer service skills and telephone manner. An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs. Experience of working with vulnerable people or people experiencing homeless. Understanding of current housing and homelessness legislation, including entitlement to welfare provision. Experience of writing, implementing and evaluating Risk Assessments. An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion. Commitment to promoting health and safety of yourself and others. An ability to work in an organised manner and arrange placement logistics. Experience of collaborative working with a range of internal and external stakeholders. Experience of maintaining administrative systems, good literacy, numeracy and IT skills. Experience of working under pressure with the ability to respond to conflicting demands. Ability to find creative and positive solutions to problems, using own initiative. Understanding of professional boundaries and ability to maintain them. Ability to effectively reflect on own practices for ongoing learning and development. Willingness to be part of a 24 hour on-call rota. Willingness to work outside office hours including some evenings and weekends. Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination. Respect for the values and ethos of the charity. What You'll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed "cardboard cities" due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital,
Apr 01, 2026
Full time
Nightstop Coordinator (Whitley Bay) If you're ready to make a real difference and thrive in a team that supports your growth, we'd love you to join the team! Locations: Regional Office (Whitley Bay Hub) - North East Salary: £24,136 per annum Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role As a Nightstop Coordinator, you'll be the first point of contact for young people facing homelessness-assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It's a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You'll also nurture strong relationships with referral partners, support and motivate volunteer hosts, and help grow the Nightstop network across the North East. If you're organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Key deliverables: Supporting Young People Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting. Conduct needs and risk assessments with potential Nightstop guests. Arrange the logistics of a guest's stay with a volunteer. Work with guests and referral partners to offer support and opportunities for longer term accommodation. Provide support to guests and volunteers through a 24 hour on call phone service. Ensure the safety and wellbeing of guests and volunteers in the service at all times. Comply with data protection and information sharing protocols. Marketing and Stakeholder Management Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration Maintain up to date records on all guests and volunteers. Support with the creation of reports. Support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement Develop promotion plans with the aim of recruiting Nightstop volunteers Effectively onboard new Nightstop volunteers in a timely manner Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities Complete the necessary health and safety checks with new and current volunteers Other Be an active member of the team, collaboratively effectively and work closely with your line manager. Undertake further duties as commensurate to the role identified by your line manager. Provide support outside of office hours on some evening and weekends. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. Excellent customer service skills and telephone manner. An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs. Experience of working with vulnerable people or people experiencing homeless. Understanding of current housing and homelessness legislation, including entitlement to welfare provision. Experience of writing, implementing and evaluating Risk Assessments. An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion. Commitment to promoting health and safety of yourself and others. An ability to work in an organised manner and arrange placement logistics. Experience of collaborative working with a range of internal and external stakeholders. Experience of maintaining administrative systems, good literacy, numeracy and IT skills. Experience of working under pressure with the ability to respond to conflicting demands. Ability to find creative and positive solutions to problems, using own initiative. Understanding of professional boundaries and ability to maintain them. Ability to effectively reflect on own practices for ongoing learning and development. Willingness to be part of a 24 hour on-call rota. Willingness to work outside office hours including some evenings and weekends. Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination. Respect for the values and ethos of the charity. What You'll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed "cardboard cities" due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital,
Part Time Nightstop Coordinator (London) If you're ready to make a real difference and thrive in a team that supports your growth, we'd love you to join the team! Location: London Salary: £16,581.60 per annum pro-rata ILW (FTE - £27,636 per annum) Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 22.5 About the Role As a Nightstop Coordinator (Part Time) , you'll be the first point of contact for young people facing homelessness-assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It's a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You'll also nurture strong relationships with referral partners, support and motivate volunteer hosts, and help grow the Nightstop network across London . If you're organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Please note that this job is offered on a part time (22.5 hours per week) permanent basis . Key deliverables: Supporting Young People Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting. Conduct needs and risk assessments with potential Nightstop guests. Arrange the logistics of a guest's stay with a volunteer. Work with guests and referral partners to offer support and opportunities for longer term accommodation. Provide support to guests and volunteers through a 24 hour on call phone service. Ensure the safety and wellbeing of guests and volunteers in the service at all times. Comply with data protection and information sharing protocols. Marketing and Stakeholder Management Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration Maintain up to date records on all guests and volunteers. Support with the creation of reports. Support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement Develop promotion plans with the aim of recruiting Nightstop volunteers Effectively onboard new Nightstop volunteers in a timely manner Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities Complete the necessary health and safety checks with new and current volunteers Other Be an active member of the team, collaboratively effectively and work closely with your line manager. Undertake further duties as commensurate to the role identified by your line manager. Provide support outside of office hours on some evening and weekends. What we are looking for (Person Specification) When completing your application form please address all the points set out below. Excellent customer service skills and telephone manner. An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs. Experience of working with vulnerable people or people experiencing homeless. Understanding of current housing and homelessness legislation, including entitlement to welfare provision. Experience of writing, implementing and evaluating Risk Assessments. An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion. Commitment to promoting health and safety of yourself and others. An ability to work in an organised manner and arrange placement logistics. Experience of collaborative working with a range of internal and external stakeholders. Experience of maintaining administrative systems, good literacy, numeracy and IT skills. Experience of working under pressure with the ability to respond to conflicting demands. Ability to find creative and positive solutions to problems, using own initiative. Understanding of professional boundaries and ability to maintain them. Ability to effectively reflect on own practices for ongoing learning and development. Willingness to be part of a 24 hour on-call rota. Willingness to work outside office hours including some evenings and weekends. Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination. Respect for the values and ethos of the charity. What You'll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed "cardboard cities" due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge
Apr 01, 2026
Full time
Part Time Nightstop Coordinator (London) If you're ready to make a real difference and thrive in a team that supports your growth, we'd love you to join the team! Location: London Salary: £16,581.60 per annum pro-rata ILW (FTE - £27,636 per annum) Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 22.5 About the Role As a Nightstop Coordinator (Part Time) , you'll be the first point of contact for young people facing homelessness-assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It's a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You'll also nurture strong relationships with referral partners, support and motivate volunteer hosts, and help grow the Nightstop network across London . If you're organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Please note that this job is offered on a part time (22.5 hours per week) permanent basis . Key deliverables: Supporting Young People Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting. Conduct needs and risk assessments with potential Nightstop guests. Arrange the logistics of a guest's stay with a volunteer. Work with guests and referral partners to offer support and opportunities for longer term accommodation. Provide support to guests and volunteers through a 24 hour on call phone service. Ensure the safety and wellbeing of guests and volunteers in the service at all times. Comply with data protection and information sharing protocols. Marketing and Stakeholder Management Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration Maintain up to date records on all guests and volunteers. Support with the creation of reports. Support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement Develop promotion plans with the aim of recruiting Nightstop volunteers Effectively onboard new Nightstop volunteers in a timely manner Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities Complete the necessary health and safety checks with new and current volunteers Other Be an active member of the team, collaboratively effectively and work closely with your line manager. Undertake further duties as commensurate to the role identified by your line manager. Provide support outside of office hours on some evening and weekends. What we are looking for (Person Specification) When completing your application form please address all the points set out below. Excellent customer service skills and telephone manner. An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs. Experience of working with vulnerable people or people experiencing homeless. Understanding of current housing and homelessness legislation, including entitlement to welfare provision. Experience of writing, implementing and evaluating Risk Assessments. An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion. Commitment to promoting health and safety of yourself and others. An ability to work in an organised manner and arrange placement logistics. Experience of collaborative working with a range of internal and external stakeholders. Experience of maintaining administrative systems, good literacy, numeracy and IT skills. Experience of working under pressure with the ability to respond to conflicting demands. Ability to find creative and positive solutions to problems, using own initiative. Understanding of professional boundaries and ability to maintain them. Ability to effectively reflect on own practices for ongoing learning and development. Willingness to be part of a 24 hour on-call rota. Willingness to work outside office hours including some evenings and weekends. Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination. Respect for the values and ethos of the charity. What You'll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed "cardboard cities" due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. About the Role: As a Workplace Experience Coordinator with CBRE, you'll be part of the team that creates unforgettable moments within our workplace. Acting as the warm, welcoming face of the building, you'll connect employees and visitors with the services, spaces, and support they need to have an effortless and enjoyable day. You will report directly to the Workplace Experience Supervisor, ensuring strong alignment, guidance, and support as you grow within the team. This role sits at the heart of the workplace, linking community engagement, events, space logistics, and ensuring the workplace is a productivity enabler for our client colleagues. If you love going above and beyond, naturally engage with people, and enjoy making a meaningful impact in the everyday experiences of others, you'll thrive here. The Four Pillars of Your Focus 1. Community Engagement 2. Conference Centre Support 3. Space Booking & Special Events Support 4. Maintaining Exceptional Office Standards What You'll Do Create a Welcoming and Seamless Experience Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information. Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed. Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels. Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset. Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they're even requested. Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment. Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed. Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding. Coordinate with vendors to support service delivery and ensure workplace needs are consistently met. Deliver Smooth & Engaging Events Organise and support on-site events, from space bookings to setup, coordination with Facilities and Dining teams, and ensuring a polished experience from start to finish. Bring our workplace to life by delivering monthly themed community events that celebrate the time of year and local culture. These experiences should feel immersive and exciting, designed to spark connection, inspire participation, and give colleagues genuine "wow" moments that draw them into the workplace. Act as the communication hub for events, ensuring relevant teams are aligned, informed, and able to support successfully. Support Safety & Security Follow all site-specific security and emergency procedures; communicate promptly with the relevant teams to keep everyone safe and informed. Share information clearly, follow manager guidance, and use established procedures to solve day-to-day challenges. What Success Looks Like Team Integration: You build strong relationships quickly and contribute to a positive, solution-focused environment. Service Excellence: Tasks are delivered with confidence, accuracy, and a genuine smile, enhancing the overall experience for employees and visitors. Reliable Communication: Information flows smoothly and promptly across teams, ensuring alignment and avoiding friction. Operational Consistency: Meeting rooms, communal areas, and event spaces are maintained to a high standard with proactive attention to detail. Role Requirements: A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role. Ability to follow established routines and apply workplace standards accurately. Strong communication skills, you're clear, approachable, and confident exchanging straightforward information. Working knowledge of Microsoft Office Suite. Excellent organisational skills, curiosity, and a proactive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Mar 31, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. About the Role: As a Workplace Experience Coordinator with CBRE, you'll be part of the team that creates unforgettable moments within our workplace. Acting as the warm, welcoming face of the building, you'll connect employees and visitors with the services, spaces, and support they need to have an effortless and enjoyable day. You will report directly to the Workplace Experience Supervisor, ensuring strong alignment, guidance, and support as you grow within the team. This role sits at the heart of the workplace, linking community engagement, events, space logistics, and ensuring the workplace is a productivity enabler for our client colleagues. If you love going above and beyond, naturally engage with people, and enjoy making a meaningful impact in the everyday experiences of others, you'll thrive here. The Four Pillars of Your Focus 1. Community Engagement 2. Conference Centre Support 3. Space Booking & Special Events Support 4. Maintaining Exceptional Office Standards What You'll Do Create a Welcoming and Seamless Experience Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information. Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed. Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels. Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset. Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they're even requested. Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment. Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed. Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding. Coordinate with vendors to support service delivery and ensure workplace needs are consistently met. Deliver Smooth & Engaging Events Organise and support on-site events, from space bookings to setup, coordination with Facilities and Dining teams, and ensuring a polished experience from start to finish. Bring our workplace to life by delivering monthly themed community events that celebrate the time of year and local culture. These experiences should feel immersive and exciting, designed to spark connection, inspire participation, and give colleagues genuine "wow" moments that draw them into the workplace. Act as the communication hub for events, ensuring relevant teams are aligned, informed, and able to support successfully. Support Safety & Security Follow all site-specific security and emergency procedures; communicate promptly with the relevant teams to keep everyone safe and informed. Share information clearly, follow manager guidance, and use established procedures to solve day-to-day challenges. What Success Looks Like Team Integration: You build strong relationships quickly and contribute to a positive, solution-focused environment. Service Excellence: Tasks are delivered with confidence, accuracy, and a genuine smile, enhancing the overall experience for employees and visitors. Reliable Communication: Information flows smoothly and promptly across teams, ensuring alignment and avoiding friction. Operational Consistency: Meeting rooms, communal areas, and event spaces are maintained to a high standard with proactive attention to detail. Role Requirements: A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role. Ability to follow established routines and apply workplace standards accurately. Strong communication skills, you're clear, approachable, and confident exchanging straightforward information. Working knowledge of Microsoft Office Suite. Excellent organisational skills, curiosity, and a proactive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Responsibilities Provide an exceptional, total-integrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have, including; visitor management, meet & greet, VIP access, access control, Health & Safety, lost property, meeting room management , events management and administration tasks etc. Ensure guests are greeted & welcomed courteously and their needs are anticpiated at all times. Provision of Reception and Reservation services between the hours of 08.00 and 17.00 as directed by Facilities Manager. Efficient guest registration and host notification with the ability to remember guest names and faces. Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors. Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours. Take responsibility for managing key tasks at reception and reservation. Prepare and distribute weekly/monthly reports. Administer the bookings for meeting rooms and inductions. Complete regular meeting room checks and building walkthroughs - report all issues to Facilities team. To be competent and confident in the use of a range of relevant IT systems. To undertake general team administration duties for the Facilities Management operation as directed. Ensure the reception desk is kept immaculate and tidy at all times. To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience. Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables. Respond appropriately to customer queries and escalate as appropriate. Contribution to and use of the Customer Service team noticeboard at all times. Back fill for Facilities coordinator when required to support contract requirement. Compliance Management Delivery of self-performed services as laid down on the Service Level Agreement document for the Reception and Reservation services. Report all service shortcomings affecting the guest experience to the Front of house Team Leader regardless of what service is being provided. Support the Facilities Coordinator with continuous improvement to services and procedures. Maintain personal awareness of all site procedures relevant to the Reception/Reservation role, ensuring that any required changes to procedures are brought to the attention of the process owner. Ensure adherence to site Security and H&S practices Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid. Must know where the fire exits and stairs, fire break-glasses and muster points are located. People & Performance Management To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members. Use positive body language in each interaction, enabling you to take control of your working area and support colleagues in their delivery. Maintain regular contact with all members of the FM team based at the site to ensure a consistent & smooth service is being provided throughout. Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management. Embrace and deliver the working together service excellence concept and to operate as part of the "One Team" culture across site. Ensure prompt and seamless handover of information and special requests between shifts. Support the CBRE team with cross training other members. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Mar 31, 2026
Full time
Responsibilities Provide an exceptional, total-integrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have, including; visitor management, meet & greet, VIP access, access control, Health & Safety, lost property, meeting room management , events management and administration tasks etc. Ensure guests are greeted & welcomed courteously and their needs are anticpiated at all times. Provision of Reception and Reservation services between the hours of 08.00 and 17.00 as directed by Facilities Manager. Efficient guest registration and host notification with the ability to remember guest names and faces. Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors. Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours. Take responsibility for managing key tasks at reception and reservation. Prepare and distribute weekly/monthly reports. Administer the bookings for meeting rooms and inductions. Complete regular meeting room checks and building walkthroughs - report all issues to Facilities team. To be competent and confident in the use of a range of relevant IT systems. To undertake general team administration duties for the Facilities Management operation as directed. Ensure the reception desk is kept immaculate and tidy at all times. To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience. Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables. Respond appropriately to customer queries and escalate as appropriate. Contribution to and use of the Customer Service team noticeboard at all times. Back fill for Facilities coordinator when required to support contract requirement. Compliance Management Delivery of self-performed services as laid down on the Service Level Agreement document for the Reception and Reservation services. Report all service shortcomings affecting the guest experience to the Front of house Team Leader regardless of what service is being provided. Support the Facilities Coordinator with continuous improvement to services and procedures. Maintain personal awareness of all site procedures relevant to the Reception/Reservation role, ensuring that any required changes to procedures are brought to the attention of the process owner. Ensure adherence to site Security and H&S practices Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid. Must know where the fire exits and stairs, fire break-glasses and muster points are located. People & Performance Management To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members. Use positive body language in each interaction, enabling you to take control of your working area and support colleagues in their delivery. Maintain regular contact with all members of the FM team based at the site to ensure a consistent & smooth service is being provided throughout. Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management. Embrace and deliver the working together service excellence concept and to operate as part of the "One Team" culture across site. Ensure prompt and seamless handover of information and special requests between shifts. Support the CBRE team with cross training other members. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Part Time Nightstop Coordinator (London) If you re ready to make a real difference and thrive in a team that supports your growth, we d love you to join the team! Location: London Salary: £16,581.60 per annum pro-rata ILW (FTE - £27,636 per annum) Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 22.5 About the Role As a Nightstop Coordinator (Part Time), you ll be the first point of contact for young people facing homelessness assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It s a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You ll also nurture strong relationships with referral partners, support and motivate volunteer hosts, and help grow the Nightstop network across London . If you re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Please note that this job is offered on a part time (22.5 hours per week) permanent basis. Key deliverables: Supporting Young People Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting. Conduct needs and risk assessments with potential Nightstop guests. Work with guests and referral partners to offer support and opportunities for longer term accommodation. Ensure the safety and wellbeing of guests and volunteers in the service at all times and Comply with data protection and information sharing protocols. Marketing and Stakeholder Management Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration Maintain up to date records on all guests and volunteers. Support with the creation of reports and support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement Develop promotion plans with the aim of recruiting Nightstop volunteers Effectively onboard new Nightstop volunteers in a timely manner Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities Complete the necessary health and safety checks with new and current volunteers Other Be an active member of the team, collaboratively effectively and work closely with your line manager. Undertake further duties as commensurate to the role identified by your line manager and Provide support outside of office hours on some evening and weekends. What we are looking for (Person Specification) When completing your application form please address all the points set out below. Excellent customer service skills and telephone manner. An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs. Experience of working with vulnerable people or people experiencing homeless. Understanding of current housing and homelessness legislation, including entitlement to welfare provision. Experience of writing, implementing and evaluating Risk Assessments. An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion. Commitment to promoting health and safety of yourself and others. An ability to work in an organised manner and arrange placement logistics. Experience of collaborative working with a range of internal and external stakeholders. Experience of working under pressure with the ability to respond to conflicting demands. Understanding of professional boundaries and ability to maintain them. Ability to effectively reflect on own practices for ongoing learning and development. Willingness to be part of a 24 hour on-call rota and Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more and cash health plan for you and your family Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Mar 31, 2026
Full time
Part Time Nightstop Coordinator (London) If you re ready to make a real difference and thrive in a team that supports your growth, we d love you to join the team! Location: London Salary: £16,581.60 per annum pro-rata ILW (FTE - £27,636 per annum) Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 22.5 About the Role As a Nightstop Coordinator (Part Time), you ll be the first point of contact for young people facing homelessness assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It s a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You ll also nurture strong relationships with referral partners, support and motivate volunteer hosts, and help grow the Nightstop network across London . If you re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Please note that this job is offered on a part time (22.5 hours per week) permanent basis. Key deliverables: Supporting Young People Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting. Conduct needs and risk assessments with potential Nightstop guests. Work with guests and referral partners to offer support and opportunities for longer term accommodation. Ensure the safety and wellbeing of guests and volunteers in the service at all times and Comply with data protection and information sharing protocols. Marketing and Stakeholder Management Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration Maintain up to date records on all guests and volunteers. Support with the creation of reports and support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement Develop promotion plans with the aim of recruiting Nightstop volunteers Effectively onboard new Nightstop volunteers in a timely manner Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities Complete the necessary health and safety checks with new and current volunteers Other Be an active member of the team, collaboratively effectively and work closely with your line manager. Undertake further duties as commensurate to the role identified by your line manager and Provide support outside of office hours on some evening and weekends. What we are looking for (Person Specification) When completing your application form please address all the points set out below. Excellent customer service skills and telephone manner. An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs. Experience of working with vulnerable people or people experiencing homeless. Understanding of current housing and homelessness legislation, including entitlement to welfare provision. Experience of writing, implementing and evaluating Risk Assessments. An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion. Commitment to promoting health and safety of yourself and others. An ability to work in an organised manner and arrange placement logistics. Experience of collaborative working with a range of internal and external stakeholders. Experience of working under pressure with the ability to respond to conflicting demands. Understanding of professional boundaries and ability to maintain them. Ability to effectively reflect on own practices for ongoing learning and development. Willingness to be part of a 24 hour on-call rota and Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more and cash health plan for you and your family Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Nightstop Coordinator (Whitley Bay) If you re ready to make a real difference and thrive in a team that supports your growth, we d love you to join the team! Locations: Regional Office (Whitley Bay Hub) - North East Salary: £24,136 per annum Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role As a Nightstop Coordinator, you ll be the first point of contact for young people facing homelessness assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It s a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You ll also nurture strong relationships with referral partners, support and motivate volunteer hosts, and help grow the Nightstop network across the North East. If you re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Key deliverables: Supporting Young People Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting. Conduct needs and risk assessments with potential Nightstop guests. Arrange the logistics of a guest s stay with a volunteer. Work with guests and referral partners to offer support and opportunities for longer term accommodation. Provide support to guests and volunteers through a 24 hour on call phone service. Ensure the safety and wellbeing of guests and volunteers in the service at all times. Comply with data protection and information sharing protocols. Marketing and Stakeholder Management Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration Maintain up to date records on all guests and volunteers. Support with the creation of reports. Support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement Develop promotion plans with the aim of recruiting Nightstop volunteers Effectively onboard new Nightstop volunteers in a timely manner Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities Complete the necessary health and safety checks with new and current volunteers Other Be an active member of the team, collaboratively effectively and work closely with your line manager. Undertake further duties as commensurate to the role identified by your line manager. Provide support outside of office hours on some evening and weekends. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. Excellent customer service skills and telephone manner. An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs. Experience of working with vulnerable people or people experiencing homeless. Understanding of current housing and homelessness legislation, including entitlement to welfare provision. Experience of writing, implementing and evaluating Risk Assessments. An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion. Commitment to promoting health and safety of yourself and others. An ability to work in an organised manner and arrange placement logistics. Experience of collaborative working with a range of internal and external stakeholders. Experience of maintaining administrative systems, good literacy, numeracy and IT skills. Experience of working under pressure with the ability to respond to conflicting demands. Ability to find creative and positive solutions to problems, using own initiative. Understanding of professional boundaries and ability to maintain them. Ability to effectively reflect on own practices for ongoing learning and development. Willingness to be part of a 24 hour on-call rota. Willingness to work outside office hours including some evenings and weekends. Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination. Respect for the values and ethos of the charity. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Mar 31, 2026
Full time
Nightstop Coordinator (Whitley Bay) If you re ready to make a real difference and thrive in a team that supports your growth, we d love you to join the team! Locations: Regional Office (Whitley Bay Hub) - North East Salary: £24,136 per annum Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role As a Nightstop Coordinator, you ll be the first point of contact for young people facing homelessness assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It s a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You ll also nurture strong relationships with referral partners, support and motivate volunteer hosts, and help grow the Nightstop network across the North East. If you re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Key deliverables: Supporting Young People Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting. Conduct needs and risk assessments with potential Nightstop guests. Arrange the logistics of a guest s stay with a volunteer. Work with guests and referral partners to offer support and opportunities for longer term accommodation. Provide support to guests and volunteers through a 24 hour on call phone service. Ensure the safety and wellbeing of guests and volunteers in the service at all times. Comply with data protection and information sharing protocols. Marketing and Stakeholder Management Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration Maintain up to date records on all guests and volunteers. Support with the creation of reports. Support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement Develop promotion plans with the aim of recruiting Nightstop volunteers Effectively onboard new Nightstop volunteers in a timely manner Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities Complete the necessary health and safety checks with new and current volunteers Other Be an active member of the team, collaboratively effectively and work closely with your line manager. Undertake further duties as commensurate to the role identified by your line manager. Provide support outside of office hours on some evening and weekends. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. Excellent customer service skills and telephone manner. An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs. Experience of working with vulnerable people or people experiencing homeless. Understanding of current housing and homelessness legislation, including entitlement to welfare provision. Experience of writing, implementing and evaluating Risk Assessments. An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion. Commitment to promoting health and safety of yourself and others. An ability to work in an organised manner and arrange placement logistics. Experience of collaborative working with a range of internal and external stakeholders. Experience of maintaining administrative systems, good literacy, numeracy and IT skills. Experience of working under pressure with the ability to respond to conflicting demands. Ability to find creative and positive solutions to problems, using own initiative. Understanding of professional boundaries and ability to maintain them. Ability to effectively reflect on own practices for ongoing learning and development. Willingness to be part of a 24 hour on-call rota. Willingness to work outside office hours including some evenings and weekends. Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination. Respect for the values and ethos of the charity. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Reception / Workplace Coordinator - Part Time 24 Hours Per Week CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Birmingham . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Mar 31, 2026
Full time
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Reception / Workplace Coordinator - Part Time 24 Hours Per Week CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Birmingham . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
About Us: Individual Restaurants are one of the UK's leading privately owned restaurant groups with upmarket Italian and Grill restaurants in central London, major UK cities, affluent towns and their suburbs. Our collection includes Piccolino, Riva Blu, and our iconic Bar & Grills. We are proud to offer our guests world-class food with a world-class experience by giving our team the tools to develop a world-class mindset. About the Role: The role will support all of our brands & restaurants and provide exceptional customer service to our guests and support to our operations teams on sites. The role will primarily deal with reactive enquiries, and administration regarding group bookings and events, with some upselling. About the Key Responsibilities: Guest Service: Answer all queries via telephone, email and the reservations system in a timely, helpful and friendly manner. Provide exceptional customer service to anyone contacting IRC for any reason. Follow all enquiries and reservations through to completion. Successfully convert all reactive enquiries. Upsell relevant, appropriate packages and menus to the guest during the booking process. Be an effective link between the guest and the site. Know all site layouts, products and capabilities well. Bookings and Events Administration: Collect all prepayments and menu pre-orders within the required timescale and in line with the company processes. Ensure the sites are clear on all booking requirements, expectations and any special requests. All booking information to be accurate and updated on each reservation and transferred across systems as necessary. Uphold all company bookings policies. Label and annotate all bookings and events with the required information. Support the Sales and Events team with any required communications and administration. Prepare name cards and table planning as needed. Systems and Reporting: Be completely competent and comfortable with the booking system and able to use it to its full capability. Highlight any issues that may arise with booking processes and guest journey as soon as possible. Provide weekly feedback summaries from the guests. Data: Provide the Sales Managers with introductions to any key bookers you deal with to enable them to meet with them and build local relationships. People: Build great relationships with the venue team and across the wider business. Liaise with other departments at all times. About the Rewards: 50% off your total food and drink bill at any of our restaurants, any time. Access to up to 40% of your earnt wages, savings and financial well-being tools through our partners at Wagestream. Opportunity to develop and achieve industry-recognised qualifications through our apprenticeship programme. Competitive rates of pay - we pay the best to get the best. Career paths, progression, and training through our in-house training Academy. 3% employer pension contribution. 15% off at Iceland Foods. Enhanced Maternity & Paternity packages. Retail Trust (EAP) Wellbeing and Financial support. Reward Gateway discounts for high street retailers. Documented evidence of eligibility will be required from you as part of the recruitment process, and you must be eligible to live and work in the UK. (Asylum, Immigration & Nationality Act 2006).
Oct 06, 2025
Full time
About Us: Individual Restaurants are one of the UK's leading privately owned restaurant groups with upmarket Italian and Grill restaurants in central London, major UK cities, affluent towns and their suburbs. Our collection includes Piccolino, Riva Blu, and our iconic Bar & Grills. We are proud to offer our guests world-class food with a world-class experience by giving our team the tools to develop a world-class mindset. About the Role: The role will support all of our brands & restaurants and provide exceptional customer service to our guests and support to our operations teams on sites. The role will primarily deal with reactive enquiries, and administration regarding group bookings and events, with some upselling. About the Key Responsibilities: Guest Service: Answer all queries via telephone, email and the reservations system in a timely, helpful and friendly manner. Provide exceptional customer service to anyone contacting IRC for any reason. Follow all enquiries and reservations through to completion. Successfully convert all reactive enquiries. Upsell relevant, appropriate packages and menus to the guest during the booking process. Be an effective link between the guest and the site. Know all site layouts, products and capabilities well. Bookings and Events Administration: Collect all prepayments and menu pre-orders within the required timescale and in line with the company processes. Ensure the sites are clear on all booking requirements, expectations and any special requests. All booking information to be accurate and updated on each reservation and transferred across systems as necessary. Uphold all company bookings policies. Label and annotate all bookings and events with the required information. Support the Sales and Events team with any required communications and administration. Prepare name cards and table planning as needed. Systems and Reporting: Be completely competent and comfortable with the booking system and able to use it to its full capability. Highlight any issues that may arise with booking processes and guest journey as soon as possible. Provide weekly feedback summaries from the guests. Data: Provide the Sales Managers with introductions to any key bookers you deal with to enable them to meet with them and build local relationships. People: Build great relationships with the venue team and across the wider business. Liaise with other departments at all times. About the Rewards: 50% off your total food and drink bill at any of our restaurants, any time. Access to up to 40% of your earnt wages, savings and financial well-being tools through our partners at Wagestream. Opportunity to develop and achieve industry-recognised qualifications through our apprenticeship programme. Competitive rates of pay - we pay the best to get the best. Career paths, progression, and training through our in-house training Academy. 3% employer pension contribution. 15% off at Iceland Foods. Enhanced Maternity & Paternity packages. Retail Trust (EAP) Wellbeing and Financial support. Reward Gateway discounts for high street retailers. Documented evidence of eligibility will be required from you as part of the recruitment process, and you must be eligible to live and work in the UK. (Asylum, Immigration & Nationality Act 2006).
HR Coordinator Maternity Cover - London HR Coordinator Maternity Cover Standout above the end of this summer! Let's face it, finding the perfect job can be pretty tough and it seems everyone is looking for that 'special someone'. Here at The Standard, we take a slightly different approach and look far and wide for individuals that bring a unique perspective with them to our team (not a 5 page CV). At The Standard, London, it's our personalities, backgrounds and lifestyles that make us who we are. If you're ready to bring your own flair to the role of HR coordinator, we'd love to hear from you! Your role As a HR Coordinator at The Standard, London you will work as part of a wider HR team and help in providing generalist HR support to over 300 employees. The primary focus of the HR team is to partner with our department managers and provide advice, coaching and guidance across a range of HR areas to facilitate the effective people management of their teams. There are of course several areas where you will be more actively involved in operational HR activities, including supporting the end-to-end recruitment service for the hotel; overseeing the onboarding of our team and associated administration, maintaining our HR & training systems, dealing with employee queries, managing employee communications, coordinating employee engagement events + so much more. You will need to be highly social, upbeat and friendly; confident and can handle daily challenges well; thrive in a high volume, high energy environment and can manage both employees and guests with ease. Do you have what it takes to be a HR Coordinator at The Standard? While we take every detail of design and guest experience to heart, we do not take ourselves too seriously. 'Standard People' are at the centre of our brand; vivid, dynamic and engaging. You'll intrinsically understand the unique personality of our venues and the city we represent. While prior experience as a HR Coordinator is always useful, all are welcome at the Standard; you will have an uncompromised and natural flair for people and be able to build genuine relationships with our employees that enable us to not only pre-empt needs but foresee desires. In addition to this you will also need Strong oganisation skills and exceptional attention to detail To be highly motivated and pro-active; able to act with integrity, professionalism and positivity in all employee interactions Ideally have some basic experience of HR disciplines; Recruitment and ER with a basic understanding of UK Employment law Exceptional Administration and IT skills; experience in using Peoplebank, Fourth HR and Flow preferred but not essential Whilst it isn't a requirement, an operational background within hospitality or the hotel industry would be preferred All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment Benefits Include Flexible working hours Meals on Duty Pension Scheme Life Assurance (2 x Annual Salary) Medical Assistance (including online GP and Physio) Employee Assistance Programme with Well-being service Discount platform including GYM Membership to Headspace Meditation app Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Hyatt properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to 1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee with regular monthly social activities
Oct 01, 2025
Full time
HR Coordinator Maternity Cover - London HR Coordinator Maternity Cover Standout above the end of this summer! Let's face it, finding the perfect job can be pretty tough and it seems everyone is looking for that 'special someone'. Here at The Standard, we take a slightly different approach and look far and wide for individuals that bring a unique perspective with them to our team (not a 5 page CV). At The Standard, London, it's our personalities, backgrounds and lifestyles that make us who we are. If you're ready to bring your own flair to the role of HR coordinator, we'd love to hear from you! Your role As a HR Coordinator at The Standard, London you will work as part of a wider HR team and help in providing generalist HR support to over 300 employees. The primary focus of the HR team is to partner with our department managers and provide advice, coaching and guidance across a range of HR areas to facilitate the effective people management of their teams. There are of course several areas where you will be more actively involved in operational HR activities, including supporting the end-to-end recruitment service for the hotel; overseeing the onboarding of our team and associated administration, maintaining our HR & training systems, dealing with employee queries, managing employee communications, coordinating employee engagement events + so much more. You will need to be highly social, upbeat and friendly; confident and can handle daily challenges well; thrive in a high volume, high energy environment and can manage both employees and guests with ease. Do you have what it takes to be a HR Coordinator at The Standard? While we take every detail of design and guest experience to heart, we do not take ourselves too seriously. 'Standard People' are at the centre of our brand; vivid, dynamic and engaging. You'll intrinsically understand the unique personality of our venues and the city we represent. While prior experience as a HR Coordinator is always useful, all are welcome at the Standard; you will have an uncompromised and natural flair for people and be able to build genuine relationships with our employees that enable us to not only pre-empt needs but foresee desires. In addition to this you will also need Strong oganisation skills and exceptional attention to detail To be highly motivated and pro-active; able to act with integrity, professionalism and positivity in all employee interactions Ideally have some basic experience of HR disciplines; Recruitment and ER with a basic understanding of UK Employment law Exceptional Administration and IT skills; experience in using Peoplebank, Fourth HR and Flow preferred but not essential Whilst it isn't a requirement, an operational background within hospitality or the hotel industry would be preferred All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment Benefits Include Flexible working hours Meals on Duty Pension Scheme Life Assurance (2 x Annual Salary) Medical Assistance (including online GP and Physio) Employee Assistance Programme with Well-being service Discount platform including GYM Membership to Headspace Meditation app Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Hyatt properties In-house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to 1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee with regular monthly social activities
