Director of Admissions and Marketing My client, a prestigious and established organisation based near the city centre, Oxford has an exciting opportunity to join their team as Director of Admissions and Marketing. This is a new position, and you'll be joining the Leadership team with prime responsibility for driving student enrolment. As an exceptional leader of people, you'll lead and develop the commercial, creative and customer-orientated skills of the team whilst playing a pivotal role in building the community and reputation of the establishment brand. The Role Work with senior leadership and regional colleagues to set the strategy for the establishment, covering admissions, brand, communications, digital marketing and research requirements Maintain up-to-date knowledge of the market, competitors and audiences to maintain a commercial advantage and develop the establishment brand Oversee data integrity through CRM and compliance Focus activity on driving enquires, conversion through the CRM to efficiently maximise the enrolment pipeline and ensure user adoption across the team Develop external networks (feeder schools and agents etc.) to build awareness of the school, and being a key voice in defining the brand for the school Lead the development and execution of best practice throughout the entire family experience journey, working collaboratively across the organisaiton to ensure the team embraces your approach The Ideal Candidate Significant leadership experience in admissions or marketing, within high-achieving educators Proven ability to manage admissions pipelines Demonstratable success in driving growth or stabilising recruitment Experience managing and developing teams, ideally within admissions, marketing and communications Background in competitive international recruitment markets and dealing with culturally diverse families is desirable The Benefits The successful candidate will join a friendly, welcoming and ambitious prestigious establishment. You will be entitled to a salary of up to £75k, dependent on experience and a benefits package that includes 28 days holiday plus banks, cycle to work, season ticket loans, discounted gym membership and much more. They are eager to support with development for your skillset and career. If this sounds like a role for you, please click apply, alternatively for more immediate assistance, please contact Max at Socrates Recruitment. We look forward to hearing from you!
Feb 19, 2026
Full time
Director of Admissions and Marketing My client, a prestigious and established organisation based near the city centre, Oxford has an exciting opportunity to join their team as Director of Admissions and Marketing. This is a new position, and you'll be joining the Leadership team with prime responsibility for driving student enrolment. As an exceptional leader of people, you'll lead and develop the commercial, creative and customer-orientated skills of the team whilst playing a pivotal role in building the community and reputation of the establishment brand. The Role Work with senior leadership and regional colleagues to set the strategy for the establishment, covering admissions, brand, communications, digital marketing and research requirements Maintain up-to-date knowledge of the market, competitors and audiences to maintain a commercial advantage and develop the establishment brand Oversee data integrity through CRM and compliance Focus activity on driving enquires, conversion through the CRM to efficiently maximise the enrolment pipeline and ensure user adoption across the team Develop external networks (feeder schools and agents etc.) to build awareness of the school, and being a key voice in defining the brand for the school Lead the development and execution of best practice throughout the entire family experience journey, working collaboratively across the organisaiton to ensure the team embraces your approach The Ideal Candidate Significant leadership experience in admissions or marketing, within high-achieving educators Proven ability to manage admissions pipelines Demonstratable success in driving growth or stabilising recruitment Experience managing and developing teams, ideally within admissions, marketing and communications Background in competitive international recruitment markets and dealing with culturally diverse families is desirable The Benefits The successful candidate will join a friendly, welcoming and ambitious prestigious establishment. You will be entitled to a salary of up to £75k, dependent on experience and a benefits package that includes 28 days holiday plus banks, cycle to work, season ticket loans, discounted gym membership and much more. They are eager to support with development for your skillset and career. If this sounds like a role for you, please click apply, alternatively for more immediate assistance, please contact Max at Socrates Recruitment. We look forward to hearing from you!
A consulting firm is seeking a skilled product manager to lead product development processes and collaborate with cross-disciplinary teams. The ideal candidate will have experience in design and consulting, be customer-centric, and capable of leveraging AI tools for innovation. Responsibilities include leading user research, defining product roadmaps, and ensuring effective communication with clients and stakeholders. This role offers a hybrid working model and opportunities for professional growth.
Feb 19, 2026
Full time
A consulting firm is seeking a skilled product manager to lead product development processes and collaborate with cross-disciplinary teams. The ideal candidate will have experience in design and consulting, be customer-centric, and capable of leveraging AI tools for innovation. Responsibilities include leading user research, defining product roadmaps, and ensuring effective communication with clients and stakeholders. This role offers a hybrid working model and opportunities for professional growth.
St John's College seeks to appoint an experienced Head of Human Resources to provide strategic and operational leadership of the College's HR function. The role will ensure the delivery of a high-quality, efficient and compliant HR service that supports the College's academic mission, operational priorities, and people strategy. The postholder will lead the implementation of the people strategy, embedding operational excellence, best practice and continuous improvement across all HR activities. The post-holder will act as a trusted advisor on academic and professional staff matters, ensuring a consistent and efficient approach to people management, policy development, organisational development, employee relations and change management. The position offers an exciting opportunity to develop and deliver an excellent operational HR service and support the achievement of the College's overall strategic aims through the successful implementation of the people strategy. ABOUT THE COLLEGE St John's College is one of the larger colleges in the University of Oxford. Founded in 1555 by Sir Thomas White, it is a long-established member of the thirty-eight colleges of Oxford University. Like all colleges, it is an independent, self-governing establishment, which functions both as an academic institution and as a social and residential centre for its members. The College has around 650 undergraduate and postgraduate students. The Fellowship includes approximately 100 academics, of which 60 are members of the College's Governing Body that has overall responsibility for all aspects of the running the College. There are approximately 200 professional staff. For further information about the College, please visit our website at ABOUT THE POST The Head of HR leads on all People related activities at the College and will be responsible for the implementation of our People Strategy which includes training and development, recruitment, enhancing performance, empowering and supporting people, and policy development. We are looking for an experienced HR professional who is equally happy and able to contribute on operational and strategic HR matters. The post holder will report to the Finance Bursar on operational matters, and to the Principal Bursar on strategic HR matters. There is a "dotted line" to the Senior Tutor for academic staff matters and the postholders will work closely with other senior members of the Bursary leadership team. The HR team includes an HR Advisor, a HR Officer and a HR apprentice so previous experience of leading and motivating a team is essential. We are looking for an individual with a pragmatic approach who is able to offer solution-oriented HR advice and show empathy and discretion in handling sensitive personnel matters and managing conflict situations. Previous experience in higher education is not essential, but it is important for the post holder to support the goals and ideals of the College's role in fostering excellence in education and research in a vibrant and socially diverse community. Equality of opportunity and increasing the diversity of its staff profile are amongst the College's aims, and the appointed person will need to show an interest in working with the President, the Fellow for Equality, Diversity & Inclusion and other senior staff to champion and pursue new initiatives in this area. Experience of working with HR information systems is essential as the College is currently modernising its processes, and the post holder is expected to contribute to these developments. MAIN DUTIES AND RESPONSIBILITIES: Operational Excellence and Service Delivery Ensure the effective, efficient, and compliant operation of all HR services, including recruitment, onboarding, employee relations, reward, payroll liaison, absence management, and leavers. Develop and continuously improve HR policies, processes, and systems to enhance service quality, consistency, user experience in line with changing employment legislation and best practice. Lead, manage and develop the HR team, ensuring clear objectives, high performance, and professional development. Monitor HR performance in the College, through KPIs, metrics, and reporting, using data to drive improvements and inform decision-making. Provision of written reports to the Domestic and Establishment Committee to advise on progress against the People Strategy, and other key HR initiatives and performance indicators. Ensure robust governance, risk management, and compliance with employment law, and College policies. Strategy: Lead on the implementation of the People Strategy in support of the overall College strategy. Ensure a customer-focused HR service culture that balances strategic impact with operational delivery. Advice and Support: Provide day-to-day HR advice to managers and ensure that staff management practices are applied consistently, and that any change programmes are effectively managed. Advise and coach managers in disciplinary, grievances and harassment cases, on capability procedures and in dealing with performance issues. Support and coach line managers on absence management, ill health or other staff welfare matters; manage referrals to occupational health services in consultation with line managers, advice on reasonable adjustments and ill health retirement. Staff Engagement: Work with the President and Principal Bursar to enhance staff engagement mechanisms. Lead on our Investors in People action plan to ensure continuous improvement. Lead on reward and recognition policies and schemes across College. Learning and Development: Work with managers on staff development, identify training needs, and skills gaps within the College and lead on improvements in training record management. Arrange for College-wide training to be delivered in-house or externally. Oversee and further enhance the staff appraisal process. Recruitment: Manage the end-to-end recruitment process for all academic and professional staff, ensuring efficient pre-employment administration and dealing with Certificates of Sponsorships and tier 2 visas. Work with internal and external stakeholders to further develop inclusive recruitment processes and opportunities. Develop and implement a consistent induction and onboarding process for all staff in liaison with managers and College Officers including an effective oversight of probation periods. Systems Development and Processes: Lead on the identification of future enhancements to the HR Database, reporting and related people processes. Manage receipt and processing of HR data and HR archives in line with GDPR and College data protection policies. The above list is not exhaustive and the Head of HR is expected to carry out such other duties as the College may from time-to-time request, commensurate with the grade and responsibilities of the post. The list of duties may be varied without changing the essential character of the post according to the needs of the College. PERSON SPECIFICATION AND CRITERIA Essential: Recognised qualification in HR management (preferably CIPD level 7), or equivalent professional experience of working as a general HR professional. Up-to-date knowledge of employment law and ACAS codes of practice. Practical experience of advising on people management and the ability to handle complex people issues with diplomacy and discretion. Understanding of handling sensitive personal data within the requirements of GDPR and data protection legislation. Excellent interpersonal and communication skills, including confidence and gravitas to chair interview panels, investigations, disciplinary meetings and advise senior stakeholders. Strong leadership and people management skills, with experience of building high-performing teams. Empathy and good listening skills. Strong administrative skills with attention to detail, and ability to prioritise workload. Good digital skills and understanding of utilising systems to their best effect (including Microsoft packages, HR databases and systems). Desirable: Mediation experience or conflict management skills. Previous experience in delivering enhancements to HR information or e-recruitment systems. TERMS AND CONDITIONS Salary: The salary will be in the range of £60k-£70k per annum depending on experience, inclusive of the Oxford Weighting Allowance (currently £1,730 per annum) Hours of work: This is a full-time post at 35 hours per week. Normal hours of work are 8:30am - 4:30pm, with one unpaid hour for lunch. Some flexibility will be required according to the needs of the College. The College has a hybrid working policy which allows for one day to be worked from home in term-time, and two days outside of term-time. Holidays: Annual leave entitlement is 30 working days, including five days which are to be taken during the Christmas break when there is a fixed closure period, plus 8 statutory bank holidays. Bank holidays that fall within term-time may need to be worked. If this is the case, a day of paid holiday in lieu of each such day worked will be given. The holiday year begins on 1 January and ends on 31 December. Pension: . click apply for full job details
Feb 19, 2026
Full time
St John's College seeks to appoint an experienced Head of Human Resources to provide strategic and operational leadership of the College's HR function. The role will ensure the delivery of a high-quality, efficient and compliant HR service that supports the College's academic mission, operational priorities, and people strategy. The postholder will lead the implementation of the people strategy, embedding operational excellence, best practice and continuous improvement across all HR activities. The post-holder will act as a trusted advisor on academic and professional staff matters, ensuring a consistent and efficient approach to people management, policy development, organisational development, employee relations and change management. The position offers an exciting opportunity to develop and deliver an excellent operational HR service and support the achievement of the College's overall strategic aims through the successful implementation of the people strategy. ABOUT THE COLLEGE St John's College is one of the larger colleges in the University of Oxford. Founded in 1555 by Sir Thomas White, it is a long-established member of the thirty-eight colleges of Oxford University. Like all colleges, it is an independent, self-governing establishment, which functions both as an academic institution and as a social and residential centre for its members. The College has around 650 undergraduate and postgraduate students. The Fellowship includes approximately 100 academics, of which 60 are members of the College's Governing Body that has overall responsibility for all aspects of the running the College. There are approximately 200 professional staff. For further information about the College, please visit our website at ABOUT THE POST The Head of HR leads on all People related activities at the College and will be responsible for the implementation of our People Strategy which includes training and development, recruitment, enhancing performance, empowering and supporting people, and policy development. We are looking for an experienced HR professional who is equally happy and able to contribute on operational and strategic HR matters. The post holder will report to the Finance Bursar on operational matters, and to the Principal Bursar on strategic HR matters. There is a "dotted line" to the Senior Tutor for academic staff matters and the postholders will work closely with other senior members of the Bursary leadership team. The HR team includes an HR Advisor, a HR Officer and a HR apprentice so previous experience of leading and motivating a team is essential. We are looking for an individual with a pragmatic approach who is able to offer solution-oriented HR advice and show empathy and discretion in handling sensitive personnel matters and managing conflict situations. Previous experience in higher education is not essential, but it is important for the post holder to support the goals and ideals of the College's role in fostering excellence in education and research in a vibrant and socially diverse community. Equality of opportunity and increasing the diversity of its staff profile are amongst the College's aims, and the appointed person will need to show an interest in working with the President, the Fellow for Equality, Diversity & Inclusion and other senior staff to champion and pursue new initiatives in this area. Experience of working with HR information systems is essential as the College is currently modernising its processes, and the post holder is expected to contribute to these developments. MAIN DUTIES AND RESPONSIBILITIES: Operational Excellence and Service Delivery Ensure the effective, efficient, and compliant operation of all HR services, including recruitment, onboarding, employee relations, reward, payroll liaison, absence management, and leavers. Develop and continuously improve HR policies, processes, and systems to enhance service quality, consistency, user experience in line with changing employment legislation and best practice. Lead, manage and develop the HR team, ensuring clear objectives, high performance, and professional development. Monitor HR performance in the College, through KPIs, metrics, and reporting, using data to drive improvements and inform decision-making. Provision of written reports to the Domestic and Establishment Committee to advise on progress against the People Strategy, and other key HR initiatives and performance indicators. Ensure robust governance, risk management, and compliance with employment law, and College policies. Strategy: Lead on the implementation of the People Strategy in support of the overall College strategy. Ensure a customer-focused HR service culture that balances strategic impact with operational delivery. Advice and Support: Provide day-to-day HR advice to managers and ensure that staff management practices are applied consistently, and that any change programmes are effectively managed. Advise and coach managers in disciplinary, grievances and harassment cases, on capability procedures and in dealing with performance issues. Support and coach line managers on absence management, ill health or other staff welfare matters; manage referrals to occupational health services in consultation with line managers, advice on reasonable adjustments and ill health retirement. Staff Engagement: Work with the President and Principal Bursar to enhance staff engagement mechanisms. Lead on our Investors in People action plan to ensure continuous improvement. Lead on reward and recognition policies and schemes across College. Learning and Development: Work with managers on staff development, identify training needs, and skills gaps within the College and lead on improvements in training record management. Arrange for College-wide training to be delivered in-house or externally. Oversee and further enhance the staff appraisal process. Recruitment: Manage the end-to-end recruitment process for all academic and professional staff, ensuring efficient pre-employment administration and dealing with Certificates of Sponsorships and tier 2 visas. Work with internal and external stakeholders to further develop inclusive recruitment processes and opportunities. Develop and implement a consistent induction and onboarding process for all staff in liaison with managers and College Officers including an effective oversight of probation periods. Systems Development and Processes: Lead on the identification of future enhancements to the HR Database, reporting and related people processes. Manage receipt and processing of HR data and HR archives in line with GDPR and College data protection policies. The above list is not exhaustive and the Head of HR is expected to carry out such other duties as the College may from time-to-time request, commensurate with the grade and responsibilities of the post. The list of duties may be varied without changing the essential character of the post according to the needs of the College. PERSON SPECIFICATION AND CRITERIA Essential: Recognised qualification in HR management (preferably CIPD level 7), or equivalent professional experience of working as a general HR professional. Up-to-date knowledge of employment law and ACAS codes of practice. Practical experience of advising on people management and the ability to handle complex people issues with diplomacy and discretion. Understanding of handling sensitive personal data within the requirements of GDPR and data protection legislation. Excellent interpersonal and communication skills, including confidence and gravitas to chair interview panels, investigations, disciplinary meetings and advise senior stakeholders. Strong leadership and people management skills, with experience of building high-performing teams. Empathy and good listening skills. Strong administrative skills with attention to detail, and ability to prioritise workload. Good digital skills and understanding of utilising systems to their best effect (including Microsoft packages, HR databases and systems). Desirable: Mediation experience or conflict management skills. Previous experience in delivering enhancements to HR information or e-recruitment systems. TERMS AND CONDITIONS Salary: The salary will be in the range of £60k-£70k per annum depending on experience, inclusive of the Oxford Weighting Allowance (currently £1,730 per annum) Hours of work: This is a full-time post at 35 hours per week. Normal hours of work are 8:30am - 4:30pm, with one unpaid hour for lunch. Some flexibility will be required according to the needs of the College. The College has a hybrid working policy which allows for one day to be worked from home in term-time, and two days outside of term-time. Holidays: Annual leave entitlement is 30 working days, including five days which are to be taken during the Christmas break when there is a fixed closure period, plus 8 statutory bank holidays. Bank holidays that fall within term-time may need to be worked. If this is the case, a day of paid holiday in lieu of each such day worked will be given. The holiday year begins on 1 January and ends on 31 December. Pension: . click apply for full job details
Huawei Technologies Research and Development (UK) Ltd
About Huawei Research and Development UK Limited Founded in 1987, Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. We have 207,000 employees and operate in over 170 countries and regions, serving more than three billion people around the world. Our vision and mission is to bring digital to every person, home and organization for a fully connected, intelligent world. To this end, we will drive ubiquitous connectivity and promote equal access to networks; bring cloud and artificial intelligence to all four corners of the earth to provide superior computing power you need it, when you need it; build digital platforms to help all industries and organizations become more agile, efficient, and dynamic; redefine user experience with AI, making it more personalized for people in all aspects of their life, whether they're at home, in the office, or on the go. This spirit of innovation has led Huawei to work in close partnership with leading academic institutions in the UK to develop and refine the latest technologies. With a shared commitment to innovation and progress, both parties have worked together to achieve common goals and establish a strong partnership. The partnership between UK and Huawei help to develop the technologies of the future will transform the way we all communicate, work and live. For the past 30 years we have maintained an unwavering focus, rejecting shortcuts and easy opportunities that don't align with our core business. With a practical approach to everything we do, we concentrate our efforts and invest patiently to drive technological breakthroughs. This strategic focus is a reflection of our core values: Staying customer-centric, Inspiring dedication, Persevering, Growing by reflection Huawei Research and Development UK Limited Overview Huawei's vision is a fully connected, intelligent world. To achieve this, we work to inspire passion for basic research around the world. Our combined passion drives development across the global innovation value chain. Huawei has the largest Research and Development organization in the world with 96,000+ employees in research centers around the globe. In the UK, we already have design centers in Cambridge, London, Edinburgh and Ipswich. We continue to explore and define new research directions and new services. We have expanded our collaborations with academic researchers; researched new network architectures, integration of communications and key enabling technologies; and developed the fundamental theories of these technologies. We invite you to join us on this exciting journey and drive your career forward. Job Summary The Reinforcement Learning Team at the Huawei London Research Centre is seeking a highly skilled and research-driven Machine Learning Scientist to join our team. Our group combines world-class research with impactful applications, earning top honors such as NeurIPS 2020 Black Box Optimisation Challenge - Winners, multiple Best Paper and Best Systems Paper Awards, and industry recognition, including Huawei's Gold Medals and Best Technology Breakthroughs. This role focuses on advancing the state-of-the-art in reinforcement learning, Bayesian optimisation, AI agents, large language models (LLMs), and/or vision-language models (VLMs). You will work at the intersection of fundamental research and applied innovation, developing novel algorithms, architectures, and systems that push the boundaries of AI capabilities. This is a unique opportunity to contribute to high-impact AI research while collaborating with a multidisciplinary and multinational team of scientists and engineers. We value scientific excellence, demonstrated by a strong publication record at top-tier venues, and an eagerness to translate cutting edge ideas into working prototypes and real world applications. Key Responsibilities Conduct original research in RL, BO, AI agents, LLMs, and VLMs, leading to publications in top conferences and journals (e.g., NeurIPS, ICLR, ICML, JMLR, and othersli> Design and implement new algorithms and models that enable advanced reasoning, planning, perception, and multimodal understanding. Design and implement new algorithms for efficient decision making under uncertainty with applications to chemistry, physics, open math problems, and robotics. Collaborate with cross functional teams to integrate research outputs into scalable systems and real world use cases. Explore novel ways to align and enhance AI agents for complex, open ended tasks. Actively engage with the broader research community through publications, talks, and open source contributions. Mentor junior researchers and contribute to the scientific culture of the team. This job description is only an outline of the tasks, responsibilities and outcomes required of the role. The jobholder will carry out any other duties as may be reasonably required by his/her line manager. The job description and personal specification may be reviewed on an ongoing basis in accordance with the changing needs of Huawei Research and Development UK Limited. Required PhD (or equivalent research experience) in Computer Science, Machine Learning, Artificial Intelligence, or a related field. Strong research track record with publications at top-tier ML/AI venues: ICML, ICLR, JMLR, NeuRIPS and the like. Deep expertise in at least two of the following: Reinforcement Learning, Bayesian Optimisation, AI agents, LLMs, VLMs. Proficiency in Python and experience with at least one major ML framework (PyTorch, TensorFlow, or JAX). Ability to work in a fast paced, research oriented environment with ambiguous and evolving goals. Passion for bridging fundamental AI research with impactful applications.
Feb 17, 2026
Full time
About Huawei Research and Development UK Limited Founded in 1987, Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. We have 207,000 employees and operate in over 170 countries and regions, serving more than three billion people around the world. Our vision and mission is to bring digital to every person, home and organization for a fully connected, intelligent world. To this end, we will drive ubiquitous connectivity and promote equal access to networks; bring cloud and artificial intelligence to all four corners of the earth to provide superior computing power you need it, when you need it; build digital platforms to help all industries and organizations become more agile, efficient, and dynamic; redefine user experience with AI, making it more personalized for people in all aspects of their life, whether they're at home, in the office, or on the go. This spirit of innovation has led Huawei to work in close partnership with leading academic institutions in the UK to develop and refine the latest technologies. With a shared commitment to innovation and progress, both parties have worked together to achieve common goals and establish a strong partnership. The partnership between UK and Huawei help to develop the technologies of the future will transform the way we all communicate, work and live. For the past 30 years we have maintained an unwavering focus, rejecting shortcuts and easy opportunities that don't align with our core business. With a practical approach to everything we do, we concentrate our efforts and invest patiently to drive technological breakthroughs. This strategic focus is a reflection of our core values: Staying customer-centric, Inspiring dedication, Persevering, Growing by reflection Huawei Research and Development UK Limited Overview Huawei's vision is a fully connected, intelligent world. To achieve this, we work to inspire passion for basic research around the world. Our combined passion drives development across the global innovation value chain. Huawei has the largest Research and Development organization in the world with 96,000+ employees in research centers around the globe. In the UK, we already have design centers in Cambridge, London, Edinburgh and Ipswich. We continue to explore and define new research directions and new services. We have expanded our collaborations with academic researchers; researched new network architectures, integration of communications and key enabling technologies; and developed the fundamental theories of these technologies. We invite you to join us on this exciting journey and drive your career forward. Job Summary The Reinforcement Learning Team at the Huawei London Research Centre is seeking a highly skilled and research-driven Machine Learning Scientist to join our team. Our group combines world-class research with impactful applications, earning top honors such as NeurIPS 2020 Black Box Optimisation Challenge - Winners, multiple Best Paper and Best Systems Paper Awards, and industry recognition, including Huawei's Gold Medals and Best Technology Breakthroughs. This role focuses on advancing the state-of-the-art in reinforcement learning, Bayesian optimisation, AI agents, large language models (LLMs), and/or vision-language models (VLMs). You will work at the intersection of fundamental research and applied innovation, developing novel algorithms, architectures, and systems that push the boundaries of AI capabilities. This is a unique opportunity to contribute to high-impact AI research while collaborating with a multidisciplinary and multinational team of scientists and engineers. We value scientific excellence, demonstrated by a strong publication record at top-tier venues, and an eagerness to translate cutting edge ideas into working prototypes and real world applications. Key Responsibilities Conduct original research in RL, BO, AI agents, LLMs, and VLMs, leading to publications in top conferences and journals (e.g., NeurIPS, ICLR, ICML, JMLR, and othersli> Design and implement new algorithms and models that enable advanced reasoning, planning, perception, and multimodal understanding. Design and implement new algorithms for efficient decision making under uncertainty with applications to chemistry, physics, open math problems, and robotics. Collaborate with cross functional teams to integrate research outputs into scalable systems and real world use cases. Explore novel ways to align and enhance AI agents for complex, open ended tasks. Actively engage with the broader research community through publications, talks, and open source contributions. Mentor junior researchers and contribute to the scientific culture of the team. This job description is only an outline of the tasks, responsibilities and outcomes required of the role. The jobholder will carry out any other duties as may be reasonably required by his/her line manager. The job description and personal specification may be reviewed on an ongoing basis in accordance with the changing needs of Huawei Research and Development UK Limited. Required PhD (or equivalent research experience) in Computer Science, Machine Learning, Artificial Intelligence, or a related field. Strong research track record with publications at top-tier ML/AI venues: ICML, ICLR, JMLR, NeuRIPS and the like. Deep expertise in at least two of the following: Reinforcement Learning, Bayesian Optimisation, AI agents, LLMs, VLMs. Proficiency in Python and experience with at least one major ML framework (PyTorch, TensorFlow, or JAX). Ability to work in a fast paced, research oriented environment with ambiguous and evolving goals. Passion for bridging fundamental AI research with impactful applications.
Harris Hill Executive Search
Cardiff, South Glamorgan
Harris Hill is thrilled to partner with Christian Aid, to hire their new Web Optimisation Manager, to work in either London, Cardiff, Edinburgh or Warrington. The Web Optimisation Manager is a strategic, user-focused digital optimisation specialist with strong experience in SEO, CRO and UX on large or complex websites. You are confident using data and insight to diagnose issues, test improvements and demonstrate impact - particularly in fundraising or purpose-led environments. By combining strong SEO leadership, CRO and UX expertise, and advanced analytics, you will identify performance issues, diagnose barriers to engagement, and deliver measurable improvements - always putting users first and aligning with Christian Aid's values. Key responsibilities: Develop and implement technical SEO, AEO, and site architecture strategies to improve platform health and attract relevant traffic. Deliver key technical SEO projects (crawlability, indexation, schema, site performance), alongside audits, keyword and competitor research, and backlink analysis. Lead tag management, server-side tagging and customer data platform integration to ensure accurate tracking. Review and optimise user journeys, UX and CRO, identifying conversion barriers and using behavioural insights, A/B testing and technical improvements to maximise impact. Line manage and support a Digital Performance Advisor, fostering a high-performing, insight-led team Essential experience and skills: Strong experience in technical SEO, CRO and UX, with a proven track record of improving user journeys and conversion is essential Experience working with charities and non-profit organisations Highly proficient in Google Analytics 4, SEMrush (or equivalent), Google Tag Manager, Hotjar or Contentsquare, Power BI and Looker Studio Experience developing and delivering CRO strategies, including A/B and multivariate testing Working knowledge of CMS platforms such as Drupal, with basic HTML and CSS understanding Confident people manager with experience leading and coaching specialists Closing date- Rolling. Applications are now being reviewed on a rolling basis. Please apply today! Salary and location- £48,937 in London (Waterloo). £44,056 in Cardiff, Edinburgh, Warrington. Hybrid working- 2 days in the office, 3 days working from home. Full-time, permanent. Snapshot of their benefits- 25 days holiday, plus bank holidays, increasing with length of service. Career break after 2 years of service. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Feb 17, 2026
Full time
Harris Hill is thrilled to partner with Christian Aid, to hire their new Web Optimisation Manager, to work in either London, Cardiff, Edinburgh or Warrington. The Web Optimisation Manager is a strategic, user-focused digital optimisation specialist with strong experience in SEO, CRO and UX on large or complex websites. You are confident using data and insight to diagnose issues, test improvements and demonstrate impact - particularly in fundraising or purpose-led environments. By combining strong SEO leadership, CRO and UX expertise, and advanced analytics, you will identify performance issues, diagnose barriers to engagement, and deliver measurable improvements - always putting users first and aligning with Christian Aid's values. Key responsibilities: Develop and implement technical SEO, AEO, and site architecture strategies to improve platform health and attract relevant traffic. Deliver key technical SEO projects (crawlability, indexation, schema, site performance), alongside audits, keyword and competitor research, and backlink analysis. Lead tag management, server-side tagging and customer data platform integration to ensure accurate tracking. Review and optimise user journeys, UX and CRO, identifying conversion barriers and using behavioural insights, A/B testing and technical improvements to maximise impact. Line manage and support a Digital Performance Advisor, fostering a high-performing, insight-led team Essential experience and skills: Strong experience in technical SEO, CRO and UX, with a proven track record of improving user journeys and conversion is essential Experience working with charities and non-profit organisations Highly proficient in Google Analytics 4, SEMrush (or equivalent), Google Tag Manager, Hotjar or Contentsquare, Power BI and Looker Studio Experience developing and delivering CRO strategies, including A/B and multivariate testing Working knowledge of CMS platforms such as Drupal, with basic HTML and CSS understanding Confident people manager with experience leading and coaching specialists Closing date- Rolling. Applications are now being reviewed on a rolling basis. Please apply today! Salary and location- £48,937 in London (Waterloo). £44,056 in Cardiff, Edinburgh, Warrington. Hybrid working- 2 days in the office, 3 days working from home. Full-time, permanent. Snapshot of their benefits- 25 days holiday, plus bank holidays, increasing with length of service. Career break after 2 years of service. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Positive Employment is currently recruiting for a Network Engineer for our client a government organisation in Somerset, England. The successful post holder will be responsible for providing expert guidance and product ownership for a technology capability. Conducting research and analysis, supporting projects, and ensuring the highest standards of quality, security, and compliance within their domain of expertise or technology. This role is a temporary contract initially for 6 months with the possibility to extend. This role is 4 days working at home and 1 day in the office a week. Duties and Responsibilities but not limited to: Acting in a leadership capacity for a small team, backfilling the permanent member of staff while they and aligned resources are involved in the deployment of new network and firewall infrastructure across the core, county hall, site. Provide expert knowledge, product ownership and guidance in the specific domain of technology. Conduct thorough research and analysis to support technological advancements. Lead specialist projects by offering technical expertise and insights. Escalation point for technical support to ensure smooth operation of ICT systems. Develop and implement policies and procedures to enhance ICT operations. Ensure quality assurance by maintaining high standards of technology use. Perform risk assessments and develop mitigation strategies. Evaluate vendors to ensure the best technological solutions are chosen. Maintain comprehensive documentation of all technical processes and decisions. Stay updated with the latest industry trends, technologies, and best practices. Manage tasks of team members across the Digital Services Department using matrix management. Innovation and Transformation - leading initiatives to Optimise deployment and adoption of technology domain across the organisation to drive improved efficiency Be around team management; ad-hoc escalations, daily workload prioritisation and delivery management, supplier and stakeholder engagement and BAU contract renewals across support and maintenance contracts and associated services. Leading the networking, firewall and telephony team day to day, doing prioritisation of BAU workload, line management, ad-hoc escalations etc. Create, monitor, and review frameworks of performance measures and quality standards to be applied in the delivery of services. Function as an ambassador for the organisation promoting, both internally and externally, the organisation's vision, strategic aims, and values. Ensure flexibility in reacting to the needs of the organisation, its' customers and partners supporting a culture of continuous improvement. Support Corporate and Directorate and service specific transformational change programmes with the aim of maximising efficiency, modernising services, and achieving better outcomes and opportunities for service users and customers. Ensure that Digital services place a high value on customer responsiveness by demonstrating a commitment to meeting and involving the broadest range of direct and indirect service users, citizens, customers, communities, and businesses. Ensure compliance with all relevant legislation, the organisation's standards of conduct, organisational policy, and professional codes of conduct to uphold standards of best practise. Personal Requirements: Experience of ICT Transformation and Maintenance projects, as a member of a design authority or as the Technology owner/workstream Lead. Proficiency in developing policies and procedures. Data engineering, data flow and data science awareness. Understanding of Information Governance policy, specialising in data protection & data privacy. Understanding of cyber security principles. Working Hours: 37hrs / Monday - Friday / 1 day Office Pay: £350 per day Please note this role is within the scope of IR35.
Feb 17, 2026
Seasonal
Positive Employment is currently recruiting for a Network Engineer for our client a government organisation in Somerset, England. The successful post holder will be responsible for providing expert guidance and product ownership for a technology capability. Conducting research and analysis, supporting projects, and ensuring the highest standards of quality, security, and compliance within their domain of expertise or technology. This role is a temporary contract initially for 6 months with the possibility to extend. This role is 4 days working at home and 1 day in the office a week. Duties and Responsibilities but not limited to: Acting in a leadership capacity for a small team, backfilling the permanent member of staff while they and aligned resources are involved in the deployment of new network and firewall infrastructure across the core, county hall, site. Provide expert knowledge, product ownership and guidance in the specific domain of technology. Conduct thorough research and analysis to support technological advancements. Lead specialist projects by offering technical expertise and insights. Escalation point for technical support to ensure smooth operation of ICT systems. Develop and implement policies and procedures to enhance ICT operations. Ensure quality assurance by maintaining high standards of technology use. Perform risk assessments and develop mitigation strategies. Evaluate vendors to ensure the best technological solutions are chosen. Maintain comprehensive documentation of all technical processes and decisions. Stay updated with the latest industry trends, technologies, and best practices. Manage tasks of team members across the Digital Services Department using matrix management. Innovation and Transformation - leading initiatives to Optimise deployment and adoption of technology domain across the organisation to drive improved efficiency Be around team management; ad-hoc escalations, daily workload prioritisation and delivery management, supplier and stakeholder engagement and BAU contract renewals across support and maintenance contracts and associated services. Leading the networking, firewall and telephony team day to day, doing prioritisation of BAU workload, line management, ad-hoc escalations etc. Create, monitor, and review frameworks of performance measures and quality standards to be applied in the delivery of services. Function as an ambassador for the organisation promoting, both internally and externally, the organisation's vision, strategic aims, and values. Ensure flexibility in reacting to the needs of the organisation, its' customers and partners supporting a culture of continuous improvement. Support Corporate and Directorate and service specific transformational change programmes with the aim of maximising efficiency, modernising services, and achieving better outcomes and opportunities for service users and customers. Ensure that Digital services place a high value on customer responsiveness by demonstrating a commitment to meeting and involving the broadest range of direct and indirect service users, citizens, customers, communities, and businesses. Ensure compliance with all relevant legislation, the organisation's standards of conduct, organisational policy, and professional codes of conduct to uphold standards of best practise. Personal Requirements: Experience of ICT Transformation and Maintenance projects, as a member of a design authority or as the Technology owner/workstream Lead. Proficiency in developing policies and procedures. Data engineering, data flow and data science awareness. Understanding of Information Governance policy, specialising in data protection & data privacy. Understanding of cyber security principles. Working Hours: 37hrs / Monday - Friday / 1 day Office Pay: £350 per day Please note this role is within the scope of IR35.
Systems Engineer Defence, Maritime, Air, Land, Joint S&T and Defence Digital Projects Location - Bristol Salary: £35K-£55K plus Our client provides science and technology consultancy expertise to help solve the most complex challenges faced by mission-critical defence programmes. Their defence practice works in partnership with national government bodies, international institutions, and global prime contractors on developing and leveraging next-generation technologies, enterprise transformation, feasibility analysis, system engineering, and programme delivery across S&T, Maritime, Air, Land, Joint, and defence digital projects. Key Responsibilities re role of Systems Engineer: As a Systems Engineer you will play a pivotal role in MOD programme across the CADMID cycle and in several domains, providing expert consultation to design, develop, and integrate complex systems and technologies. We are looking for Systems Engineers with broad expertise in one or more disciplines, including : System Design and Architecture: Lead the development and refinement of system architectures for defence projects. Collaborate with cross-functional teams to ensure system designs meet the unique requirements of the UK MoD. Model-Based Systems Engineering (MBSE): Utilise MBSE methodologies and tools to create models, simulations, and documentation that aid in requirement analysis, system design, and verification processes. Requirements Engineering and Management: Identify and consult stakeholders to capture User needs and define requirements, measures of effectiveness, and performance. Capture evidence to support procurement activities. Develop, analyse and manage user and system-level requirements for MOD projects. Ensure clarity, completeness, and consistency with project objectives. Conduct thorough requirements analysis and traceability, ensuring alignment with UK MoD specifications. Develop and manage requirements documentation throughout the project lifecycle. The Role Systems Engineering Consultant This will include working with clients to analyse their problems; capture requirements; create architectures; identify potential options; assess solutions using systems analysis methods; and make recommendations based on robust evidence. Projects will typically be in support of research and procurement activities in the defence and security sector but may include work in other sectors and government departments. Responsibilities will include: Delivering/ leading technical consulting projects. Using systems engineering to tackle real world problems, applying tools and techniques, and developing novel approaches where required. Applying and developing systems engineering methods, tools and techniques, including developing and applying novel approaches where required. Working organically in customer teams to deliver high quality systems engineering advice & artefacts. Building new relationships and maintaining current customer relationships. Assisting/ leading in identifying and winning work for a new and growing consultancy. About You The successful candidate must be able to demonstrate the following essential and desirable attributes: Essential Educated to degree level, or equivalent relevant experience. Ability to use and apply both soft and hard systems engineering techniques to support system design/ development, business decision making, policy development, and/or research. Development, application, and delivery of systems engineering methods, tools and artefacts. Knowledge and Understanding of the Systems Engineering Lifecycle. Building and maintaining client and stakeholder relationships. Authoring technical reports, developing systems engineering artefacts, and presenting to customers. Experience in one or more of the following systems engineering technical specialisms: Requirements elicitation and derivation Enterprise & System Architecting Verification & Validation/ Test & Evaluation System Integration Technology & Capability Roadmapping Capability/ Effects-based Engineering Option Analysis/ Solution trade-off studies Risk management and analysis Workshop design and facilitation Desirable Experience of using specialist Systems Engineering Software (e.g. Sparx EA) to develop SE Artefacts. Experience of delivering projects via MBSE. Experience of working in UK Defence or UK Government Departments utilising Systems Engineering. Membership of relevant professional institution and a desire for further professional development. Ability to travel to client sites across the UK as required. Systems Engineer Defence, Maritime, Air, Land, Joint S&T and Defence Digital Projects
Feb 17, 2026
Full time
Systems Engineer Defence, Maritime, Air, Land, Joint S&T and Defence Digital Projects Location - Bristol Salary: £35K-£55K plus Our client provides science and technology consultancy expertise to help solve the most complex challenges faced by mission-critical defence programmes. Their defence practice works in partnership with national government bodies, international institutions, and global prime contractors on developing and leveraging next-generation technologies, enterprise transformation, feasibility analysis, system engineering, and programme delivery across S&T, Maritime, Air, Land, Joint, and defence digital projects. Key Responsibilities re role of Systems Engineer: As a Systems Engineer you will play a pivotal role in MOD programme across the CADMID cycle and in several domains, providing expert consultation to design, develop, and integrate complex systems and technologies. We are looking for Systems Engineers with broad expertise in one or more disciplines, including : System Design and Architecture: Lead the development and refinement of system architectures for defence projects. Collaborate with cross-functional teams to ensure system designs meet the unique requirements of the UK MoD. Model-Based Systems Engineering (MBSE): Utilise MBSE methodologies and tools to create models, simulations, and documentation that aid in requirement analysis, system design, and verification processes. Requirements Engineering and Management: Identify and consult stakeholders to capture User needs and define requirements, measures of effectiveness, and performance. Capture evidence to support procurement activities. Develop, analyse and manage user and system-level requirements for MOD projects. Ensure clarity, completeness, and consistency with project objectives. Conduct thorough requirements analysis and traceability, ensuring alignment with UK MoD specifications. Develop and manage requirements documentation throughout the project lifecycle. The Role Systems Engineering Consultant This will include working with clients to analyse their problems; capture requirements; create architectures; identify potential options; assess solutions using systems analysis methods; and make recommendations based on robust evidence. Projects will typically be in support of research and procurement activities in the defence and security sector but may include work in other sectors and government departments. Responsibilities will include: Delivering/ leading technical consulting projects. Using systems engineering to tackle real world problems, applying tools and techniques, and developing novel approaches where required. Applying and developing systems engineering methods, tools and techniques, including developing and applying novel approaches where required. Working organically in customer teams to deliver high quality systems engineering advice & artefacts. Building new relationships and maintaining current customer relationships. Assisting/ leading in identifying and winning work for a new and growing consultancy. About You The successful candidate must be able to demonstrate the following essential and desirable attributes: Essential Educated to degree level, or equivalent relevant experience. Ability to use and apply both soft and hard systems engineering techniques to support system design/ development, business decision making, policy development, and/or research. Development, application, and delivery of systems engineering methods, tools and artefacts. Knowledge and Understanding of the Systems Engineering Lifecycle. Building and maintaining client and stakeholder relationships. Authoring technical reports, developing systems engineering artefacts, and presenting to customers. Experience in one or more of the following systems engineering technical specialisms: Requirements elicitation and derivation Enterprise & System Architecting Verification & Validation/ Test & Evaluation System Integration Technology & Capability Roadmapping Capability/ Effects-based Engineering Option Analysis/ Solution trade-off studies Risk management and analysis Workshop design and facilitation Desirable Experience of using specialist Systems Engineering Software (e.g. Sparx EA) to develop SE Artefacts. Experience of delivering projects via MBSE. Experience of working in UK Defence or UK Government Departments utilising Systems Engineering. Membership of relevant professional institution and a desire for further professional development. Ability to travel to client sites across the UK as required. Systems Engineer Defence, Maritime, Air, Land, Joint S&T and Defence Digital Projects
Role: Product Manager - Content Management Lifecycle Contract: Full Time Location: London (Hybrid) Hours: 37.5 hours Position Overview: We are seeking a strategic and detail-oriented Product Manager to join one of our large program teams within technology at base. This hybrid role combines the strategic vision of a product manager, the analytical mindset of a business analyst, and the technical understanding of a product owner. Your primary focus will be on streamlining operations pertaining to content lifecycle and master data management within the overall media supply chains, with particular focus on rights management and content insights. You will work closely with cross-functional teams to ensure that our systems accurately capture, manage, and utilize master data (including title, rights, and assets) to drive operational efficiency, monetization, and compliance. Key Responsibilities: Product Ownership Support: Client-facing role, driving roadmap and gathering requirements ensuring execution of product rollout that aligns with business goals and company strategy. Translate stakeholder needs into user stories, process diagrams, acceptance criteria, and technical specs Requirements Gathering: Lead discovery sessions with legal, business affairs, content operations, global rights operations, finance and technology teams to gather and document business and system requirements Content Lifecycle Understanding: Analyze the rights and restrictions associated with content throughout its lifecycle - from acquisition, production, and distribution to archiving and monetization Rights Management Systems: Act as the subject matter expert (SME) on rights systems (e.g., Rightsline, or custom platforms), supporting enhancements and integrations with other enterprise systems. Monitor industry trends, competitor performance, and audience preferences to support media product innovation Workflow Optimization: Identify and propose improvements to workflows that handle rights data, ensuring accurate and timely metadata entry, validation, and reporting Data Analysis: Analyze large data sets related to content usage and rights to identify trends, gaps, and opportunities for automation or efficiency Stakeholder Collaboration: Bridge communication between technical teams, and client teams to translate needs into actionable features and insights Testing & Validation: Support UAT, system validations, and quality checks to ensure new features or fixes meet business requirements Documentation: Create clear, detailed documentation including process flows, use cases, user stories, and training materials AI: Champion the use of AI and machine learning to automate time-consuming media processes - e.g., audience insights Monetization: Understanding of media monetization strategies (e.g., ad-based, subscription, licensing) Collaboration: Work closely with senior leadership to define KPIs and build comprehensive dashboards and reports that track performance across key business areas Market Research: Conduct competitive benchmarking, market research, and trend analysis to identify growth opportunities and areas for innovation Communication: Present insights and recommendations to executive leadership in a clear, strategic, and data-driven manner Required Skills & Experience: Experience: 7+ years in a hybrid Product Manager, Product Owner, or Business Analyst role, ideally within the media, entertainment, or content production/distribution industries Domain Expertise: In-depth knowledge of global Content Rights Management processes and systems; understanding of content licensing, territorial rights, exclusivity, and windows and clearances and releases processes for tracking rights against art/music/sfx/appearances etc. Technical Acumen: Experience with rights management systems and data platforms; comfortable navigating APIs, databases, and workflow automation tools Analytical Thinking: Ability to translate complex legal and business concepts into actionable product requirements Agile and waterfall Product Development: Familiarity with Agile and waterfall methodologies, backlog management, user story creation, and sprint planning Communication: Excellent verbal and written communication skills; able to interface with both technical and non-technical stakeholders Tools: Proficient in tools such as JIRA, Confluence, Tableau/PowerBI, SQL, and Excel; Familiarity with Rightsline or similar platforms Experience integrating global rights management into global "Digital" and social media platforms and endpoints (e.g. Facebook, Insta, Bluesky, X, other social media, etc.) Hands on experience with: AI-driven automation tools (e.g., transcription, localization, smart clip generation, recommendation engines) Rights & catalogue management systems (e.g., Rightsline) Social media publishing platforms with AI scheduling, optimization, and analytics Clipping and promo tools Post-production platforms Previous experience with the process of integrating into specific enterprise systems like financial platforms and products, royalties, and contract systems for reporting and compliance Ensure seamless integration between MAM/DAM systems, scheduling tools, AI models, metadata pipelines, and streaming infrastructure Familiarity with media platforms (YouTube, TikTok, streaming services) and digital advertising metrics Proficiency with Agile tools like JIRA, Confluence, Figma, Airtable, and Lucidchart Understanding of cloud infrastructure, media file formats, and metadata standards is a plus Change management and transformation experience Preferred Qualifications Bachelor's degree in media, Computer Science, Business, or a related field. Advanced degrees or certifications in AI or media product development are a bonus Background in media law, intellectual property, or digital asset management (DAM) is a plus Certification in Product Management, Agile (Scrum/SAFe), or Business Analysis (CBAP, PMI-PBA) is desirable Familiarity with global regulators (OFCOM, FCC, etc) and global M&E legal review processes would be beneficial About base Cloud Native Media Services Reimagining workflows in the cloud base is on a mission to democratize cloud services for all businesses helping them to store, process and manage content at scale with integrated online media solutions. base's one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure and efficiently index media files in one content hub. base provides award-winning cloud services to a range of clients across multiple industries, including global online video brands like LADbible Group, cutting-edge sports podcasts such as High Performance, and prestigious film and broadcast studios such as Twickenham Film Studios and Narrative Entertainment. The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company: We are bold. We are honest. We are empathetic. We are collaborative. We are curious. Application Process: Please submit your CV detailing your relevant experience to .
Feb 16, 2026
Full time
Role: Product Manager - Content Management Lifecycle Contract: Full Time Location: London (Hybrid) Hours: 37.5 hours Position Overview: We are seeking a strategic and detail-oriented Product Manager to join one of our large program teams within technology at base. This hybrid role combines the strategic vision of a product manager, the analytical mindset of a business analyst, and the technical understanding of a product owner. Your primary focus will be on streamlining operations pertaining to content lifecycle and master data management within the overall media supply chains, with particular focus on rights management and content insights. You will work closely with cross-functional teams to ensure that our systems accurately capture, manage, and utilize master data (including title, rights, and assets) to drive operational efficiency, monetization, and compliance. Key Responsibilities: Product Ownership Support: Client-facing role, driving roadmap and gathering requirements ensuring execution of product rollout that aligns with business goals and company strategy. Translate stakeholder needs into user stories, process diagrams, acceptance criteria, and technical specs Requirements Gathering: Lead discovery sessions with legal, business affairs, content operations, global rights operations, finance and technology teams to gather and document business and system requirements Content Lifecycle Understanding: Analyze the rights and restrictions associated with content throughout its lifecycle - from acquisition, production, and distribution to archiving and monetization Rights Management Systems: Act as the subject matter expert (SME) on rights systems (e.g., Rightsline, or custom platforms), supporting enhancements and integrations with other enterprise systems. Monitor industry trends, competitor performance, and audience preferences to support media product innovation Workflow Optimization: Identify and propose improvements to workflows that handle rights data, ensuring accurate and timely metadata entry, validation, and reporting Data Analysis: Analyze large data sets related to content usage and rights to identify trends, gaps, and opportunities for automation or efficiency Stakeholder Collaboration: Bridge communication between technical teams, and client teams to translate needs into actionable features and insights Testing & Validation: Support UAT, system validations, and quality checks to ensure new features or fixes meet business requirements Documentation: Create clear, detailed documentation including process flows, use cases, user stories, and training materials AI: Champion the use of AI and machine learning to automate time-consuming media processes - e.g., audience insights Monetization: Understanding of media monetization strategies (e.g., ad-based, subscription, licensing) Collaboration: Work closely with senior leadership to define KPIs and build comprehensive dashboards and reports that track performance across key business areas Market Research: Conduct competitive benchmarking, market research, and trend analysis to identify growth opportunities and areas for innovation Communication: Present insights and recommendations to executive leadership in a clear, strategic, and data-driven manner Required Skills & Experience: Experience: 7+ years in a hybrid Product Manager, Product Owner, or Business Analyst role, ideally within the media, entertainment, or content production/distribution industries Domain Expertise: In-depth knowledge of global Content Rights Management processes and systems; understanding of content licensing, territorial rights, exclusivity, and windows and clearances and releases processes for tracking rights against art/music/sfx/appearances etc. Technical Acumen: Experience with rights management systems and data platforms; comfortable navigating APIs, databases, and workflow automation tools Analytical Thinking: Ability to translate complex legal and business concepts into actionable product requirements Agile and waterfall Product Development: Familiarity with Agile and waterfall methodologies, backlog management, user story creation, and sprint planning Communication: Excellent verbal and written communication skills; able to interface with both technical and non-technical stakeholders Tools: Proficient in tools such as JIRA, Confluence, Tableau/PowerBI, SQL, and Excel; Familiarity with Rightsline or similar platforms Experience integrating global rights management into global "Digital" and social media platforms and endpoints (e.g. Facebook, Insta, Bluesky, X, other social media, etc.) Hands on experience with: AI-driven automation tools (e.g., transcription, localization, smart clip generation, recommendation engines) Rights & catalogue management systems (e.g., Rightsline) Social media publishing platforms with AI scheduling, optimization, and analytics Clipping and promo tools Post-production platforms Previous experience with the process of integrating into specific enterprise systems like financial platforms and products, royalties, and contract systems for reporting and compliance Ensure seamless integration between MAM/DAM systems, scheduling tools, AI models, metadata pipelines, and streaming infrastructure Familiarity with media platforms (YouTube, TikTok, streaming services) and digital advertising metrics Proficiency with Agile tools like JIRA, Confluence, Figma, Airtable, and Lucidchart Understanding of cloud infrastructure, media file formats, and metadata standards is a plus Change management and transformation experience Preferred Qualifications Bachelor's degree in media, Computer Science, Business, or a related field. Advanced degrees or certifications in AI or media product development are a bonus Background in media law, intellectual property, or digital asset management (DAM) is a plus Certification in Product Management, Agile (Scrum/SAFe), or Business Analysis (CBAP, PMI-PBA) is desirable Familiarity with global regulators (OFCOM, FCC, etc) and global M&E legal review processes would be beneficial About base Cloud Native Media Services Reimagining workflows in the cloud base is on a mission to democratize cloud services for all businesses helping them to store, process and manage content at scale with integrated online media solutions. base's one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure and efficiently index media files in one content hub. base provides award-winning cloud services to a range of clients across multiple industries, including global online video brands like LADbible Group, cutting-edge sports podcasts such as High Performance, and prestigious film and broadcast studios such as Twickenham Film Studios and Narrative Entertainment. The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company: We are bold. We are honest. We are empathetic. We are collaborative. We are curious. Application Process: Please submit your CV detailing your relevant experience to .
About The Role Hippo Digital is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Talent Acquisition Partner (6-month FTC) to support in our next phase of growth. Our collaborative and agile culture empowers our teams to make a genuine impact. As a Talent Acquisition Partner at Hippo Digital, you will be responsible for identifying, attracting, and hiring talented individuals across our specialisms. This is a high impact role ensuring we bring in top tier Engineering, Data, Design, Delivery and other Techies who thrive in a consultancy environment. Our talent strategy empowers Hippo to build and support secure, scalable, and well engineered ecosystems by finding the right people for the right challenges. You will leverage deep market insights and innovative sourcing techniques to deliver world class engineering teams for our customers. Your Role in a Nutshell End-to-End Recruitment: Lead the full recruitment lifecycle across our core specialisms (Engineering, Data, Design, Product, and Delivery), focusing on high calibre talent from Mid-level to Principal. Multi-Disciplinary Sourcing: Utilise different sourcing strategies to identify specialists across the digital spectrum. Trusted Advisor: Act as a strategic partner to stakeholders across all practices providing data driven market insights. Inclusive Excellence: Drive a culture of excellence and diversity, ensuring interview processes (from portfolio reviews for UCD to pair programming for Engineering) are inclusive, rigorous, and representative of Hippo's values. Candidate Experience: Ensure a seamless experience for all candidates, managing feedback loops to maintain Hippo's reputation as a top tier digital consultancy. The Consultancy Mindset: Support the scaling of our capabilities by identifying professionals who combine deep craft expertise with the communication skills required for high impact client work. Negotiations: Manage offer negotiations across various seniority levels, articulating Hippo's value proposition and the impact of our digital transformation projects. Skills and Experience That You Need Sector Expertise: Good experience as a Talent Partner with a proven track record of scaling multi disciplinary teams (Engineering, Design, Data, and Product) in a fast paced environment. Digital Literacy: A strong understanding of modern digital delivery, including; Engineering: Java/Python/React and Cloud native architectures. Data: Engineering, Analytics, and Data Science. UCD: User Research, Content Design, Service Design, and Interaction Design. Product & Delivery: Agile methodologies, Product Ownership and complex delivery management. Expert Sourcing: Advanced skills in identifying passive talent across platforms, tailoring your approach to the specific nuances of each role. Assessment Mastery: Solid understanding of varied assessment methodologies, from facilitating code reviews and system design sessions to understanding the nuances of a Design portfolio or a Product case study. Consultancy Awareness: Experience working within a digital agency or consultancy, understanding the importance of billability, stakeholder management, and the soft skills that make a consultant successful. Data Driven Mindset: A methodical approach to recruitment, using ATS platforms and analytics to track pipeline health, conversion rates, and quality of hire. Exceptional Communication: The ability to translate Hippo's vision across different disciplines. What Makes Us Great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits: Contributory pension scheme (Hippo 6% with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle to work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of: private health cover private dental cover additional company pension contributions additional holidays (up to an extra 2 days) wellbeing contribution charity contributions tree planting Diversity, Inclusion and Belonging at Hippo At Hippo, we're dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio economic backgrounds can we create an environment where all can contribute and thrive. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data informed evidence, human centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact. Hippo Locations We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices which will be your contracted office location. Given the dynamic nature of a consulting business, you may be required to work on site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel. Plus, we offer a generous relocation support package of up to £8k (please ask for terms and conditions) to help make your move a smooth one.
Feb 15, 2026
Full time
About The Role Hippo Digital is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Talent Acquisition Partner (6-month FTC) to support in our next phase of growth. Our collaborative and agile culture empowers our teams to make a genuine impact. As a Talent Acquisition Partner at Hippo Digital, you will be responsible for identifying, attracting, and hiring talented individuals across our specialisms. This is a high impact role ensuring we bring in top tier Engineering, Data, Design, Delivery and other Techies who thrive in a consultancy environment. Our talent strategy empowers Hippo to build and support secure, scalable, and well engineered ecosystems by finding the right people for the right challenges. You will leverage deep market insights and innovative sourcing techniques to deliver world class engineering teams for our customers. Your Role in a Nutshell End-to-End Recruitment: Lead the full recruitment lifecycle across our core specialisms (Engineering, Data, Design, Product, and Delivery), focusing on high calibre talent from Mid-level to Principal. Multi-Disciplinary Sourcing: Utilise different sourcing strategies to identify specialists across the digital spectrum. Trusted Advisor: Act as a strategic partner to stakeholders across all practices providing data driven market insights. Inclusive Excellence: Drive a culture of excellence and diversity, ensuring interview processes (from portfolio reviews for UCD to pair programming for Engineering) are inclusive, rigorous, and representative of Hippo's values. Candidate Experience: Ensure a seamless experience for all candidates, managing feedback loops to maintain Hippo's reputation as a top tier digital consultancy. The Consultancy Mindset: Support the scaling of our capabilities by identifying professionals who combine deep craft expertise with the communication skills required for high impact client work. Negotiations: Manage offer negotiations across various seniority levels, articulating Hippo's value proposition and the impact of our digital transformation projects. Skills and Experience That You Need Sector Expertise: Good experience as a Talent Partner with a proven track record of scaling multi disciplinary teams (Engineering, Design, Data, and Product) in a fast paced environment. Digital Literacy: A strong understanding of modern digital delivery, including; Engineering: Java/Python/React and Cloud native architectures. Data: Engineering, Analytics, and Data Science. UCD: User Research, Content Design, Service Design, and Interaction Design. Product & Delivery: Agile methodologies, Product Ownership and complex delivery management. Expert Sourcing: Advanced skills in identifying passive talent across platforms, tailoring your approach to the specific nuances of each role. Assessment Mastery: Solid understanding of varied assessment methodologies, from facilitating code reviews and system design sessions to understanding the nuances of a Design portfolio or a Product case study. Consultancy Awareness: Experience working within a digital agency or consultancy, understanding the importance of billability, stakeholder management, and the soft skills that make a consultant successful. Data Driven Mindset: A methodical approach to recruitment, using ATS platforms and analytics to track pipeline health, conversion rates, and quality of hire. Exceptional Communication: The ability to translate Hippo's vision across different disciplines. What Makes Us Great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits: Contributory pension scheme (Hippo 6% with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle to work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of: private health cover private dental cover additional company pension contributions additional holidays (up to an extra 2 days) wellbeing contribution charity contributions tree planting Diversity, Inclusion and Belonging at Hippo At Hippo, we're dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio economic backgrounds can we create an environment where all can contribute and thrive. We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data informed evidence, human centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact. Hippo Locations We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices which will be your contracted office location. Given the dynamic nature of a consulting business, you may be required to work on site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel. Plus, we offer a generous relocation support package of up to £8k (please ask for terms and conditions) to help make your move a smooth one.
Senior Consultant Application Deadline: 31 March 2026 Department: Expert Services Employment Type: Permanent - Full Time Location: United Kingdom Reporting To: Marco Heuer Description The Senior Consultant will be responsible for guiding and advising Delivery Partners and clients at all stages of a Fluent Commerce OMS implementation project. From early discovery, through build & test and Go Live, the senior consultant participates as a key Fluent stakeholder, assisting the Delivery Partner and the Client in requirement gathering, backlog creation, solution design, feature enablement and the promotion of best practices and standards. The consultant also acts as a portal into the Fluent Commerce organization. The person will work closely with other Expert Services consultants and the Product and Engineering teams on best practice standards to ensure excellence in partner delivery. The role will report into the Head of Expert Services. Key Responsibilities: Support Fluent Commerce Delivery Partners in working with clients to perform project discovery of requirements, generate well defined product backlogs and user stories & acceptance tests. Consistently represent the company in a professional and ethical manner. Work with other Expert Services consultants to support client project engagements. Work with the Expert Services and Partner Enablement teams to define new service packages and process improvements. To be able to foresee and communicate risks, both in delivery and commercially and analyse implementation timelines. To be a Product expert, understanding capabilities and best practices of the Fluent platform and products. Lead project Discovery phases to elicit and document business requirements. Review user stories (integration points, workflows etc.) & acceptance tests as required as well as work with team members from within the Partner delivery team on the same throughout the sprint. Collaborate with the Product & Solutions teams to provide input on the Product roadmap collated from Fluent Commerce Delivery Partners and clients. At times prepare project audits and assessments of the partner implementation for the client prior to launch focusing on technical and business requirements. Using Gen AI tools for daily tasks ranging from research, data gathering, report generation as well as building explorative tools and UIs for our internal and external use. Skills, Knowledge & Expertise: Minimum 5-8 years as a Consultant in complex commerce/digital projects either as vendor professional services or systems integrator. Have knowledge of SLDC including agile delivery, especially experience with backlog development, user story writing/reviews, effort estimation reviews and sprint planning. Experience within multiple complex multi-vendor digital-oriented project implementations. Solutioning within the software product framework and bespoke customisation to meet client needs. Leading and Planning Solution Workshops. Producing and/or reviewing functional specifications, solution blueprints, solution architecture diagrams. Solution Scoping and Estimation. Knowledge transfer, coaching and training Delivery Partner Business Analysts on the Fluent platform. Excellent communication and presentation skills. Attention to detail, problem solving and strong analytical thinking. Distributed Order Management, PIM, WMS, Global Inventory Management, Customer Service tooling, Payments, Carriers, Returns/Supply Logistics. Exposure to and preferably experience in: Use of Gen AI tools for task automation and explorative work (e.g. Claude Code, Cursor, Copilot) BPM automation tooling: workflow designers Event Driven Architecture Enterprise Architecture Integration Patterns JSON GraphQL and REST APIs Java and React development CI/CD and DevOps automation (e.g. Maven, Bitbucket Pipelines, Github Actions). Will ideally have experience in one or more of these OMS platforms: Fluent Commerce Manhattan IBM Sterling Mainstreet OMS Order Dynamics Carrier Management Software: ShippIt, Metapack, Temando Job Benefits: Flexibility: Work on your terms, when and where it suits you, while embodying our company culture. Flexible and supportive leave policies: Including generous paid parental leave and paid leave for your birthday so you can celebrate you. Culture is key: We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment. Advance your career: We invest in your future by providing an allowance to help accelerate your learning and professional development. Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).
Feb 15, 2026
Full time
Senior Consultant Application Deadline: 31 March 2026 Department: Expert Services Employment Type: Permanent - Full Time Location: United Kingdom Reporting To: Marco Heuer Description The Senior Consultant will be responsible for guiding and advising Delivery Partners and clients at all stages of a Fluent Commerce OMS implementation project. From early discovery, through build & test and Go Live, the senior consultant participates as a key Fluent stakeholder, assisting the Delivery Partner and the Client in requirement gathering, backlog creation, solution design, feature enablement and the promotion of best practices and standards. The consultant also acts as a portal into the Fluent Commerce organization. The person will work closely with other Expert Services consultants and the Product and Engineering teams on best practice standards to ensure excellence in partner delivery. The role will report into the Head of Expert Services. Key Responsibilities: Support Fluent Commerce Delivery Partners in working with clients to perform project discovery of requirements, generate well defined product backlogs and user stories & acceptance tests. Consistently represent the company in a professional and ethical manner. Work with other Expert Services consultants to support client project engagements. Work with the Expert Services and Partner Enablement teams to define new service packages and process improvements. To be able to foresee and communicate risks, both in delivery and commercially and analyse implementation timelines. To be a Product expert, understanding capabilities and best practices of the Fluent platform and products. Lead project Discovery phases to elicit and document business requirements. Review user stories (integration points, workflows etc.) & acceptance tests as required as well as work with team members from within the Partner delivery team on the same throughout the sprint. Collaborate with the Product & Solutions teams to provide input on the Product roadmap collated from Fluent Commerce Delivery Partners and clients. At times prepare project audits and assessments of the partner implementation for the client prior to launch focusing on technical and business requirements. Using Gen AI tools for daily tasks ranging from research, data gathering, report generation as well as building explorative tools and UIs for our internal and external use. Skills, Knowledge & Expertise: Minimum 5-8 years as a Consultant in complex commerce/digital projects either as vendor professional services or systems integrator. Have knowledge of SLDC including agile delivery, especially experience with backlog development, user story writing/reviews, effort estimation reviews and sprint planning. Experience within multiple complex multi-vendor digital-oriented project implementations. Solutioning within the software product framework and bespoke customisation to meet client needs. Leading and Planning Solution Workshops. Producing and/or reviewing functional specifications, solution blueprints, solution architecture diagrams. Solution Scoping and Estimation. Knowledge transfer, coaching and training Delivery Partner Business Analysts on the Fluent platform. Excellent communication and presentation skills. Attention to detail, problem solving and strong analytical thinking. Distributed Order Management, PIM, WMS, Global Inventory Management, Customer Service tooling, Payments, Carriers, Returns/Supply Logistics. Exposure to and preferably experience in: Use of Gen AI tools for task automation and explorative work (e.g. Claude Code, Cursor, Copilot) BPM automation tooling: workflow designers Event Driven Architecture Enterprise Architecture Integration Patterns JSON GraphQL and REST APIs Java and React development CI/CD and DevOps automation (e.g. Maven, Bitbucket Pipelines, Github Actions). Will ideally have experience in one or more of these OMS platforms: Fluent Commerce Manhattan IBM Sterling Mainstreet OMS Order Dynamics Carrier Management Software: ShippIt, Metapack, Temando Job Benefits: Flexibility: Work on your terms, when and where it suits you, while embodying our company culture. Flexible and supportive leave policies: Including generous paid parental leave and paid leave for your birthday so you can celebrate you. Culture is key: We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment. Advance your career: We invest in your future by providing an allowance to help accelerate your learning and professional development. Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: UX Researcher Location: Manchester Duration: 31/12/2026 Work setup: 2 days onsite/week MUST BE PAYE THROUGH UMBRELLA Role Description: The User Experience Researcher will be primarily responsible for management of the research team. Implementation and management of research processes. Overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities. Providing roadmaps and timelines of completion for project work with strategic insight. Supervision and collaboration on; designing, conducting, analysing, and reporting on user-centered design research and usability testing including identification of user needs and goals, task and workflow modelling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects. KEY ACCOUNTABILITIES: As a UX Researcher you will be accountable for: Managing the UX research team and assume responsibility for outputs/deliverables Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes Ownership of the SME Customer Research Panel - recruitment, engagement and controls Designing and conducting usability research both online and in the field and provide recommendations for improvement Serve as a member of a team that acts as a 'repository' of research-based usability knowledge Work with project Stakeholders and team members to test business requirements using the most appropriate method Lead, develop and motivate the UX Research Team Determine user needs by conducting in-depth analysis across a range of research practices Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers Manage and develop other researchers to assure and improve research practice Lead moderated user testing and workshops. Observe UX Team conducting user testing and workshops to ensure done in a complaint and effective way, providing feedback as appropriate Promote user centered design principles and best practice across Digital, SME and the Bank - developing a culture of research first Conduct in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design) Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements TECHNICAL CAPABILITIES: Team member management Usability moderating (all types, particularly one-on-one) Experimental design Test method selection Statistical/qualitative/quantitative analysis Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: Excellent communication and presentation skills, both written and oral Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners Proven experience of mentorship and management skills Proven experience of effective time management of self and others Ability to impact assess workload and manage delivery expectations and deadlines appropriately Choose appropriate methods and advise on application of research methods to assure best practice High level of customer focus and understanding of customer needs Experienced in usability test moderating (all types, particularly one-on-one) Participant recruiting/screener creation Proven experience of managing, executing and analysing usability test sessions Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change Precise and high attention to detail Be passionate about uses of information architecture/usability/accessibility. Experience within a research and digital environment. Uses strategic insight and aligns user research activities to inform decision making and action. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Feb 13, 2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: UX Researcher Location: Manchester Duration: 31/12/2026 Work setup: 2 days onsite/week MUST BE PAYE THROUGH UMBRELLA Role Description: The User Experience Researcher will be primarily responsible for management of the research team. Implementation and management of research processes. Overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities. Providing roadmaps and timelines of completion for project work with strategic insight. Supervision and collaboration on; designing, conducting, analysing, and reporting on user-centered design research and usability testing including identification of user needs and goals, task and workflow modelling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects. KEY ACCOUNTABILITIES: As a UX Researcher you will be accountable for: Managing the UX research team and assume responsibility for outputs/deliverables Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes Ownership of the SME Customer Research Panel - recruitment, engagement and controls Designing and conducting usability research both online and in the field and provide recommendations for improvement Serve as a member of a team that acts as a 'repository' of research-based usability knowledge Work with project Stakeholders and team members to test business requirements using the most appropriate method Lead, develop and motivate the UX Research Team Determine user needs by conducting in-depth analysis across a range of research practices Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers Manage and develop other researchers to assure and improve research practice Lead moderated user testing and workshops. Observe UX Team conducting user testing and workshops to ensure done in a complaint and effective way, providing feedback as appropriate Promote user centered design principles and best practice across Digital, SME and the Bank - developing a culture of research first Conduct in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design) Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements TECHNICAL CAPABILITIES: Team member management Usability moderating (all types, particularly one-on-one) Experimental design Test method selection Statistical/qualitative/quantitative analysis Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: Excellent communication and presentation skills, both written and oral Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners Proven experience of mentorship and management skills Proven experience of effective time management of self and others Ability to impact assess workload and manage delivery expectations and deadlines appropriately Choose appropriate methods and advise on application of research methods to assure best practice High level of customer focus and understanding of customer needs Experienced in usability test moderating (all types, particularly one-on-one) Participant recruiting/screener creation Proven experience of managing, executing and analysing usability test sessions Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change Precise and high attention to detail Be passionate about uses of information architecture/usability/accessibility. Experience within a research and digital environment. Uses strategic insight and aligns user research activities to inform decision making and action. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
About RedCloud The global supply chain is broken-creating a $2 trillion inventory gap where essential consumer goods fail to reach the people who need them. Brands miss sales, distributors mismanage stock, and retailers face empty shelves. The result? Higher prices, slower growth, and lost opportunity across the board. RedCloud is fixing this. Our RedAI digital trading platform, bulk and retail trading exchanges connect key parts of the supply chain-enabling bulk inventory exchange, streamlined digital payments, and generating vast quantities of aggregated market data. By applying AI and machine learning techniques, we deliver predictive market insight and trading recommendations straight back to the trading environment-facilitating smarter everyday business decisions for our customers, from factory to warehouse to store. Headquartered in London, RedCloud became a publicly listed company on Nasdaq (RCT) in March 2025. With a diverse team spanning many nationalities and operations across Africa, the Middle East, Europe, and Latin America. We're building a more connected and efficient global trade network. Our AI labs are busy exploring the next generation of smart AI agents and deeper FMCG market intelligence for the benefit of our customers across a growing operational footprint. The role The ideal candidate will bring strong leadership experience in data science, strategic vision for data-driven initiatives, and a proven track record of delivering business impact. Key requirements are a deep technical understanding of data science, machine learning, and MLOps, alongside the ability to build and lead teams, communicate complex ideas to stakeholders, and align data strategy with broader business goals. You will play an integral role, taking ownership of a team focused on designing, developing, and deploying ML systems to solve real world problems and enhance business processes, leveraging cloud platforms to build, train, and scale ML models. As Head of Data Science, you will lead the development and implementation of state of the art algorithms, including Computer Vision techniques, LLMs and other GenAI models. Collaborating closely with multiple stakeholders and cross functional teams, including Data and Software engineers, to integrate AI solutions into existing systems. Working with Product and business stakeholders to understand challenges and translate them into efficient AI driven products aligned with broader business goals. Keeping up with the latest advancements in AI, research new techniques and implement them to enhance the performance and accuracy of solutions. What You'll Do Strategic leadership: Develop and implement data science and AI strategies, aligning them with company wide objectives. Team leadership: Build, manage, and inspire a high performing data science team through setting objectives, performance management, and talent development. Technical direction: Define the technical roadmap, champion best practices, and drive the transition to production level machine learning engineering. Stakeholder management: Collaborate with senior leaders and other stakeholders to identify new opportunities and ensure data science solutions meet business needs. Innovation and delivery: Oversee the design, development, and deployment of data science solutions, from research to production, and maintain a focus on innovation. Communication: Translate complex data science concepts into clear, compelling, and user friendly information for various audiences, including senior leadership. Governance and ethics: Ensure data governance and ethics are embedded in organizational strategy and champion these principles across the company. What you'll need Leadership and management: Significant experience as a senior leader in a data science or AI related role, with a track record of managing multi disciplinary teams and budgets. Technical expertise: Deep technical knowledge of the entire data science lifecycle, including data engineering, machine learning, and MLOps. Programming and analytics: Proficiency in programming languages such as Python, R, or SQL, and experience with various data science and machine learning libraries. Experience with libraries/frameworks like NumPy, Pandas, SciPy, Scikit learn, TensorFlow, PyTorch, Transformers, Langchain, Streamlit, or Gradio, among others. Experience with cloud based tools for production use (e.g., AWS SageMaker, AWS Bedrock, Vertex AI, Azure Machine Learning, Azure OpenAI). Knowledge of databases and data technologies, such as Snowflake, BigQuery, and relational databases like SQL. Business acumen: Strong understanding of how to apply data science techniques to solve business problems and deliver tangible value. Communication and influence: Excellent communication skills with the ability to build trust, influence stakeholders, and advocate for data driven decisions. Project management: Proven ability to scope, design, implement, and evaluate data science projects to tight deadlines. Even if you don't meet every requirement, we still encourage you to apply. Your unique experiences and perspectives might be just what we're looking for. Benefits Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity. Plus, you will get: 25 Days Annual leave, increasing to 26 days after 12 months in the business Enhanced CompanyPension (Matched up to 5% & Salary Sacrifice) Healthcare Cashplan with Medicash Private Healthcare with Aviva Life Insurance with AIG Happl, our benefit platform which provides access to pre negotiated discounts on a wide variety of services including entertainment, food, and fitness. Stock / Equity Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on! RedCloud I We're growing! RedCloud I Red101 App I Open Commerce
Feb 13, 2026
Full time
About RedCloud The global supply chain is broken-creating a $2 trillion inventory gap where essential consumer goods fail to reach the people who need them. Brands miss sales, distributors mismanage stock, and retailers face empty shelves. The result? Higher prices, slower growth, and lost opportunity across the board. RedCloud is fixing this. Our RedAI digital trading platform, bulk and retail trading exchanges connect key parts of the supply chain-enabling bulk inventory exchange, streamlined digital payments, and generating vast quantities of aggregated market data. By applying AI and machine learning techniques, we deliver predictive market insight and trading recommendations straight back to the trading environment-facilitating smarter everyday business decisions for our customers, from factory to warehouse to store. Headquartered in London, RedCloud became a publicly listed company on Nasdaq (RCT) in March 2025. With a diverse team spanning many nationalities and operations across Africa, the Middle East, Europe, and Latin America. We're building a more connected and efficient global trade network. Our AI labs are busy exploring the next generation of smart AI agents and deeper FMCG market intelligence for the benefit of our customers across a growing operational footprint. The role The ideal candidate will bring strong leadership experience in data science, strategic vision for data-driven initiatives, and a proven track record of delivering business impact. Key requirements are a deep technical understanding of data science, machine learning, and MLOps, alongside the ability to build and lead teams, communicate complex ideas to stakeholders, and align data strategy with broader business goals. You will play an integral role, taking ownership of a team focused on designing, developing, and deploying ML systems to solve real world problems and enhance business processes, leveraging cloud platforms to build, train, and scale ML models. As Head of Data Science, you will lead the development and implementation of state of the art algorithms, including Computer Vision techniques, LLMs and other GenAI models. Collaborating closely with multiple stakeholders and cross functional teams, including Data and Software engineers, to integrate AI solutions into existing systems. Working with Product and business stakeholders to understand challenges and translate them into efficient AI driven products aligned with broader business goals. Keeping up with the latest advancements in AI, research new techniques and implement them to enhance the performance and accuracy of solutions. What You'll Do Strategic leadership: Develop and implement data science and AI strategies, aligning them with company wide objectives. Team leadership: Build, manage, and inspire a high performing data science team through setting objectives, performance management, and talent development. Technical direction: Define the technical roadmap, champion best practices, and drive the transition to production level machine learning engineering. Stakeholder management: Collaborate with senior leaders and other stakeholders to identify new opportunities and ensure data science solutions meet business needs. Innovation and delivery: Oversee the design, development, and deployment of data science solutions, from research to production, and maintain a focus on innovation. Communication: Translate complex data science concepts into clear, compelling, and user friendly information for various audiences, including senior leadership. Governance and ethics: Ensure data governance and ethics are embedded in organizational strategy and champion these principles across the company. What you'll need Leadership and management: Significant experience as a senior leader in a data science or AI related role, with a track record of managing multi disciplinary teams and budgets. Technical expertise: Deep technical knowledge of the entire data science lifecycle, including data engineering, machine learning, and MLOps. Programming and analytics: Proficiency in programming languages such as Python, R, or SQL, and experience with various data science and machine learning libraries. Experience with libraries/frameworks like NumPy, Pandas, SciPy, Scikit learn, TensorFlow, PyTorch, Transformers, Langchain, Streamlit, or Gradio, among others. Experience with cloud based tools for production use (e.g., AWS SageMaker, AWS Bedrock, Vertex AI, Azure Machine Learning, Azure OpenAI). Knowledge of databases and data technologies, such as Snowflake, BigQuery, and relational databases like SQL. Business acumen: Strong understanding of how to apply data science techniques to solve business problems and deliver tangible value. Communication and influence: Excellent communication skills with the ability to build trust, influence stakeholders, and advocate for data driven decisions. Project management: Proven ability to scope, design, implement, and evaluate data science projects to tight deadlines. Even if you don't meet every requirement, we still encourage you to apply. Your unique experiences and perspectives might be just what we're looking for. Benefits Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity. Plus, you will get: 25 Days Annual leave, increasing to 26 days after 12 months in the business Enhanced CompanyPension (Matched up to 5% & Salary Sacrifice) Healthcare Cashplan with Medicash Private Healthcare with Aviva Life Insurance with AIG Happl, our benefit platform which provides access to pre negotiated discounts on a wide variety of services including entertainment, food, and fitness. Stock / Equity Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on! RedCloud I We're growing! RedCloud I Red101 App I Open Commerce
Contract Type: Fixed Term (FTA) Contract start date: Provisionally 24 November 2025. Contract end date: November 2026 (12 months duration). We are looking for an experienced Content Producer to join the Digital team at the Royal Botanic Gardens, Kew (RBG Kew). This role will be responsible for gathering, producing, delivering and updating digital assets and content for kew.org, social media and our other digital channels. The role is a crucial part of the Content and Engagement team within Digital, who are responsible for leading on the production, scheduling and management of written and multimedia content across Kew's digital channels and products. We also provide expert advice, coaching and training to those producing written content, film and photography across RBG Kew, which includes developing and maintaining our style guides and standards. You will need to work to deadline to produce written and multimedia content that supports a range of commercial activities, from marketing events and fundraising through to our food and drink and retail offer. You will be a proactive storyteller with a good understanding of how audiences consume different types of digital content and what converts audiences to customers. You will actively seek out stories that bring our commercial activities to life. You will also be responsible for supporting the wider Digital Experience team to improve user-experience across our digital channels. You will work to deliver RBG Kew's mission by: producing high-quality digital content that promotes our offer to potential visitors and supporters through creative and engaging storytelling working in partnership with colleagues from across RBG Kew to source, develop and publish written and multimedia content to support our commercial business objectives ensuring that content published on our digital channels is accurate and up to date collating performance data and supporting on reporting and analysis Interviews are due to take place w/c 20 & 27 October. The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interviewing disabled applicants who meet the essential criteria for the post. No agencies please.
Oct 04, 2025
Full time
Contract Type: Fixed Term (FTA) Contract start date: Provisionally 24 November 2025. Contract end date: November 2026 (12 months duration). We are looking for an experienced Content Producer to join the Digital team at the Royal Botanic Gardens, Kew (RBG Kew). This role will be responsible for gathering, producing, delivering and updating digital assets and content for kew.org, social media and our other digital channels. The role is a crucial part of the Content and Engagement team within Digital, who are responsible for leading on the production, scheduling and management of written and multimedia content across Kew's digital channels and products. We also provide expert advice, coaching and training to those producing written content, film and photography across RBG Kew, which includes developing and maintaining our style guides and standards. You will need to work to deadline to produce written and multimedia content that supports a range of commercial activities, from marketing events and fundraising through to our food and drink and retail offer. You will be a proactive storyteller with a good understanding of how audiences consume different types of digital content and what converts audiences to customers. You will actively seek out stories that bring our commercial activities to life. You will also be responsible for supporting the wider Digital Experience team to improve user-experience across our digital channels. You will work to deliver RBG Kew's mission by: producing high-quality digital content that promotes our offer to potential visitors and supporters through creative and engaging storytelling working in partnership with colleagues from across RBG Kew to source, develop and publish written and multimedia content to support our commercial business objectives ensuring that content published on our digital channels is accurate and up to date collating performance data and supporting on reporting and analysis Interviews are due to take place w/c 20 & 27 October. The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world's plants and fungi. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interviewing disabled applicants who meet the essential criteria for the post. No agencies please.
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 10th October 2025 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
Oct 04, 2025
Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 10th October 2025 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 10th October 2025 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
Oct 03, 2025
Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team As the Digital Product Manager for the Web Access Management (WAM) team within the Identity and Access Management (IAM) program, you will lead strategy and execution for enterprise-wide access control capabilities. This includes shaping secure, scalable solutions for authentication, authorization, and user access experiences. You'll collaborate across cybersecurity, IT, UX, and business teams to deliver intuitive platforms that reduce friction and improve operational efficiency. The WAM team plays a pivotal role in advancing IAM initiatives across the organization, including customer identity and access management. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated access solutions that support the enterprise's broader security and digital transformation goals. Key responsibilities Product Strategy and Vision: Develop and communicate the vision and strategy for digital product/s. Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape. Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management: Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Ongoing Management: Work with the Digital Product team to write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Communication: Communicate product progress and updates to internal stakeholders and external partners. Budget Management: Manage product budgets and resources efficiently. Customer Feedback: Gather and analyze customer feedback to continually improve the product. Essential Skills All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy. A minimum of 3 years' experience as a Digital Product Manager A minimum of 3 years' experience with authentication/identity management solutions in the digital channels. Previous experience with Agile methodologies and product management tooling. Technical knowledge of development processes, human centered design, UX/UI design, and Identity and Access Management concepts and technologies. Desirable Skills Previously held a leadership/coaching position within a global cross functional team Supervisory Responsibilities This job has supervisory responsibilities Job Posting End Date: Friday 10th October 2025 11:59pm Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 24 September 2025
Job Title: Visual Designer (Design System Specialist) Contract Type: Temporary Contract Length: 6 Months (with possibility for extension) Location: Edinburgh Princes Exchange (2 days a week onsite) Daily Rate: Circa 600/Day Status: Inside IR35 Working Pattern: Full Time About the Client: Join a leading UK banking organisation known for its innovative digital services and commitment to customer-centric solutions. With a multi-channel approach and significant investment in technology, this client is dedicated to transforming the banking experience for over 30 million customers. Who We're Looking For: Are you a creative powerhouse ready to bring digital experiences to life? We're seeking a Visual Designer (Design System Specialist) who excels at storytelling and thrives in a collaborative environment. Join our client's Experience Design team, where you will work alongside talented designers, researchers, and strategists. Ideal Candidate Will Have: Design System Leadership: Experience in building and evolving design systems that support scalable and consistent product design across iOS, Android, and web Is essential. Define and manage design tokens (colours, typography, spacing, motion) that translate brand UI Figma Expertise: Mastery of Figma, including advanced usage for creating reusable and accessible components is essential. Guideline Documentation: Ability to document usage best practises for designers and developers. Visual Design Experience: Demonstrable experience creating experience-led brand digital journeys. Demonstrable experience within Visual Design Collaborative Mindset: A desire to learn and support a busy multi-disciplinary team. Energy and Enthusiasm: A passion for visual design and a drive to innovate. Excellent Communication Skills: Strong stakeholder management skills with the ability to communicate designs effectively to developers and senior leaders. Your Role Will Involve: Creative Problem Solving: Use your design expertise to simplify complex challenges and enhance user experiences. Asset Creation: Design production assets, infographics, logos, and engaging interfaces for web and mobile applications. Digital Experience Design: Make the mundane exciting and create captivating digital journeys. Design System Mastery: Help scale and refine the digital design system to ensure consistency across platforms. Prototyping Excellence: Bring your designs to life using Figma and other prototyping tools. Collaboration: Work confidently within agile teams to define project priorities and visualise outcomes. Stakeholder Engagement: Communicate effectively with design teams and senior decision-makers to align objectives with customer needs. Why Join Us? Be part of a dynamic team that values creativity and innovation. Contribute to impactful projects that shape the future of banking. Opportunity for professional growth within a supportive environment. If this exciting opportunity resonates with you, even if your skills don't perfectly match the job description, we encourage you to apply! We'd love to hear from you. Bring your visual design expertise to a place where it truly matters. Apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Oct 03, 2025
Contractor
Job Title: Visual Designer (Design System Specialist) Contract Type: Temporary Contract Length: 6 Months (with possibility for extension) Location: Edinburgh Princes Exchange (2 days a week onsite) Daily Rate: Circa 600/Day Status: Inside IR35 Working Pattern: Full Time About the Client: Join a leading UK banking organisation known for its innovative digital services and commitment to customer-centric solutions. With a multi-channel approach and significant investment in technology, this client is dedicated to transforming the banking experience for over 30 million customers. Who We're Looking For: Are you a creative powerhouse ready to bring digital experiences to life? We're seeking a Visual Designer (Design System Specialist) who excels at storytelling and thrives in a collaborative environment. Join our client's Experience Design team, where you will work alongside talented designers, researchers, and strategists. Ideal Candidate Will Have: Design System Leadership: Experience in building and evolving design systems that support scalable and consistent product design across iOS, Android, and web Is essential. Define and manage design tokens (colours, typography, spacing, motion) that translate brand UI Figma Expertise: Mastery of Figma, including advanced usage for creating reusable and accessible components is essential. Guideline Documentation: Ability to document usage best practises for designers and developers. Visual Design Experience: Demonstrable experience creating experience-led brand digital journeys. Demonstrable experience within Visual Design Collaborative Mindset: A desire to learn and support a busy multi-disciplinary team. Energy and Enthusiasm: A passion for visual design and a drive to innovate. Excellent Communication Skills: Strong stakeholder management skills with the ability to communicate designs effectively to developers and senior leaders. Your Role Will Involve: Creative Problem Solving: Use your design expertise to simplify complex challenges and enhance user experiences. Asset Creation: Design production assets, infographics, logos, and engaging interfaces for web and mobile applications. Digital Experience Design: Make the mundane exciting and create captivating digital journeys. Design System Mastery: Help scale and refine the digital design system to ensure consistency across platforms. Prototyping Excellence: Bring your designs to life using Figma and other prototyping tools. Collaboration: Work confidently within agile teams to define project priorities and visualise outcomes. Stakeholder Engagement: Communicate effectively with design teams and senior decision-makers to align objectives with customer needs. Why Join Us? Be part of a dynamic team that values creativity and innovation. Contribute to impactful projects that shape the future of banking. Opportunity for professional growth within a supportive environment. If this exciting opportunity resonates with you, even if your skills don't perfectly match the job description, we encourage you to apply! We'd love to hear from you. Bring your visual design expertise to a place where it truly matters. Apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Architecture Compute, and Engineering organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Lead Digital Product Manager in the ACE organization, you'll be a player/coach who drives multiple products across a platform, contributing towards defining, delivering, and managing the lifecycle of a suite of products ensuring they meet the needs of the customers and align with the company's strategic goals. You will lead and coach a team of Digital Product Managers to advance in the trade and to advance product strategy. This role requires a blend of strategic thinking, technical understanding, and business acumen. The Mainframe Lead DPM is driving several strategic initiatives aimed at modernizing and optimizing Allstate's mainframe systems. This includes enhancing cyber resiliency through safeguarded storage upgrades, immutable backups, and disaster recovery exercises, while also transitioning legacy workloads to more agile and secure platforms. The role is central to exploring next-generation capabilities such as AI, machine learning, and containerization-leveraging technologies like zCX and z/OS 3.1 to enable on-platform intelligence and scalable automation. These efforts support a broader transformation of mainframe hosting into a dynamic, data-driven ecosystem that integrates seamlessly with distributed environments and accelerates business value delivery. Key Responsibilities Product Portfolio Leadership: Manage the strategic direction of your product family (multiple products) ensuring continuous alignment to the highest priority outcomes; including vision and strategy for suite of digital products, developing & managing a strategic roadmap Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management and Alignment: Create appropriate forum for roadmap alignment and planning in support of strategic initiatives across product portfolio and product management team Ongoing Management: Work with the Digital Product teams to optimize team ceremonies and practices to drive maturity including write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Management: Communicate product progress and updates to internal stakeholders and external partners ensuring appropriate prioritization and coordination of the work Vendor Management: Engage in strategic vendor management where necessary ensuring interactive partnership with both our external vendors and internal sourcing leaders Budget Management: Forecast ongoing total cost of ownership of your products, manage budgets including vendor contract management, hardware costs, labor costs, etc. ensuring operation effectiveness; develops strategies and adjust courses of action Customer Feedback: Gather and analyze customer feedback to continually improve the product. Impact and Influence: Drive maturity in our product management practices, influence engineering, platform consultant and architecture leadership within your product domain and across ACE Grow Talent: Grow & mature Digital Product Management practitioner skills with your team by modeling the skills & behaviors we expect within our DPM trade as well as fostering the growth of individuals on your team Essential criteria All candidates must have the legal right to work in the UK. Allstate is unable to provide sponsorship for this position. A minimum of 5 years' experience as a Digital Product Manager A minimum of 2 year's coaching and leading teams. Must have experience in one or more of the following within the last 10 years COBOL, JCL, CICS, IMS, DB2, VSAM, and z/OS fundamentals. Experience with Agile methodologies and product management tooling Experience of development processes, human centered design, UX/UI design, and digital marketing Demonstrable experience in effectively communicating complex and innovative product concepts to cross-functional development teams. Proven ability to apply data-driven decision-making to influence product direction and prioritization. Strong, proven capability in breaking down complex initiatives into incremental and iterative deliverables aligned with Agile best practices. Definite product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Desirable Experience Understanding of the system behaviors, how batch and online transactions work, performance tuning, and capacity planning. Familiarity with RACF, encryption standards, and audit requirements-especially in regulated industries like Insurance or Finance Supervisory Experience: This job does have supervisory duties. Job posting end date: Friday the 3rd of October 2025 Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 20 August 2025
Oct 02, 2025
Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Architecture Compute, and Engineering organization provides a transformative platform ecosystem with a comprehensive set of capabilities that empowers end users and digital product teams to innovate seamlessly and drive growth for Allstate through the Consumer Connected Cloud mission. This ecosystem aims to provide an absolute frictionless experience for our user community. As a Lead Digital Product Manager in the ACE organization, you'll be a player/coach who drives multiple products across a platform, contributing towards defining, delivering, and managing the lifecycle of a suite of products ensuring they meet the needs of the customers and align with the company's strategic goals. You will lead and coach a team of Digital Product Managers to advance in the trade and to advance product strategy. This role requires a blend of strategic thinking, technical understanding, and business acumen. The Mainframe Lead DPM is driving several strategic initiatives aimed at modernizing and optimizing Allstate's mainframe systems. This includes enhancing cyber resiliency through safeguarded storage upgrades, immutable backups, and disaster recovery exercises, while also transitioning legacy workloads to more agile and secure platforms. The role is central to exploring next-generation capabilities such as AI, machine learning, and containerization-leveraging technologies like zCX and z/OS 3.1 to enable on-platform intelligence and scalable automation. These efforts support a broader transformation of mainframe hosting into a dynamic, data-driven ecosystem that integrates seamlessly with distributed environments and accelerates business value delivery. Key Responsibilities Product Portfolio Leadership: Manage the strategic direction of your product family (multiple products) ensuring continuous alignment to the highest priority outcomes; including vision and strategy for suite of digital products, developing & managing a strategic roadmap Market Research: Conduct market and user research to identify trends, customer needs, and competitive landscape Product Development: Collaborate with cross-functional teams to design, develop, and launch new digital products. Roadmap Management and Alignment: Create appropriate forum for roadmap alignment and planning in support of strategic initiatives across product portfolio and product management team Ongoing Management: Work with the Digital Product teams to optimize team ceremonies and practices to drive maturity including write & groom stories, prioritize, and manage the backlog. Performance Monitoring: Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Stakeholder Management: Communicate product progress and updates to internal stakeholders and external partners ensuring appropriate prioritization and coordination of the work Vendor Management: Engage in strategic vendor management where necessary ensuring interactive partnership with both our external vendors and internal sourcing leaders Budget Management: Forecast ongoing total cost of ownership of your products, manage budgets including vendor contract management, hardware costs, labor costs, etc. ensuring operation effectiveness; develops strategies and adjust courses of action Customer Feedback: Gather and analyze customer feedback to continually improve the product. Impact and Influence: Drive maturity in our product management practices, influence engineering, platform consultant and architecture leadership within your product domain and across ACE Grow Talent: Grow & mature Digital Product Management practitioner skills with your team by modeling the skills & behaviors we expect within our DPM trade as well as fostering the growth of individuals on your team Essential criteria All candidates must have the legal right to work in the UK. Allstate is unable to provide sponsorship for this position. A minimum of 5 years' experience as a Digital Product Manager A minimum of 2 year's coaching and leading teams. Must have experience in one or more of the following within the last 10 years COBOL, JCL, CICS, IMS, DB2, VSAM, and z/OS fundamentals. Experience with Agile methodologies and product management tooling Experience of development processes, human centered design, UX/UI design, and digital marketing Demonstrable experience in effectively communicating complex and innovative product concepts to cross-functional development teams. Proven ability to apply data-driven decision-making to influence product direction and prioritization. Strong, proven capability in breaking down complex initiatives into incremental and iterative deliverables aligned with Agile best practices. Definite product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Desirable Experience Understanding of the system behaviors, how batch and online transactions work, performance tuning, and capacity planning. Familiarity with RACF, encryption standards, and audit requirements-especially in regulated industries like Insurance or Finance Supervisory Experience: This job does have supervisory duties. Job posting end date: Friday the 3rd of October 2025 Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence-recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We offer: • A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts • Access to world-class learning platforms and award-winning L&D • Clear career paths, internal mobility, and a strong focus on growth • A people-first culture with flexible working options Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Posting End Date: 20 August 2025
