Salary: £28,000 £32,000 basic + bonus up to £4,000 (OTE £36,000)
Hours: 44.5 hours per week (including 1 in 3 Saturday mornings)
A well-established commercial vehicle dealership in Bicester is looking to recruit an experienced Service Advisor to join a busy and professional service team.
Youll be the main point of contact between customers and the workshop, playing a key role in delivering an excellent customer experience while supporting workshop efficiency and profitability. This is a fast-paced environment where no two days are the same.
The Role:Manage customer bookings from arrival to completion
Prepare job cards and capture all vehicle and repair requirements
Provide regular progress updates to customers
Gain authorisation for work and upsell repairs professionally
Manage WIP, workshop loading, and invoicing
Handle phone, face-to-face, and walk-in customer enquiries
Maintain accurate service and vehicle records
Monday to Friday rotating shifts:
7:00am4:00pm / 8:00am5:00pm / 9:00am6:00pm
30-minute unpaid break
1 in 3 Saturday mornings (8:00am12:00pm)
Previous automotive Service Advisor experience (VAG preferred)
Strong customer service and communication skills
Excellent attention to detail and organisation
Comfortable working in a busy commercial environment
Experience with HGV or Light Commercial vehicles is advantageous
Competitive salary + bonus scheme
30 days annual leave including Bank Holidays
Manufacturer training and career progression
Pension scheme and additional benefits
Friendly, supportive, family-run business environment
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