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mobile customer advice coordinator
Carbon 60
VTC Administration Coordinator
Carbon 60 Portsmouth, Hampshire
Job Specification VTC Co-ordinator - Fully On-site (No hybrid working) Experience Competent in using a range of IT/Desktop systems Customer service in person and on the telephone Good communication skills Logistical, record keeping or stocktaking experience advantageous First line support experience advantageous Core tasking To provide physical face to face specialist technical support to deliver the management of all aspects of conferencing and video services across the Naval estate. To fully manage all booking of conference, meeting rooms and VTC facilities to ensure that maximum and efficient use is made in line with Navy Command direction. To provide management of the complex service (including hardware) delivered to MoD across all relevant conferencing equipment and services. Technically set-up all VTC calls and ensure that the necessary liaison takes place between the VTC Bridging Centre. To provide out of hours technical assistance to scheduled video conferences and on-call support for urgent operational video conference requirements. Full asset management, training delivery, first line support and all associated activities surrounding the Royal Navy's ROSA allocation. This includes processing requests and raising for internal approval. Physical control of demand, management, issue and return of all MOD managed portable devices within Navy Command. Provide recording and management functions for all Navy Command mobile device transactions including but not limited to mobile phones, and sim cards on SharePoint to ensure that all custodians and locations are maintained. Preparation of new and second use mobile assets (including but not limited to Laptops, Tablets and Mobile Phones for re-issue and to provide initial introductory guidance and support across all devices issued. Additional Tasking To provide face to face technical support and troubleshooting for all mobile working solutions as a first point of contact and resolve in line with policy and guidance. Additionally, to advise users advice of next steps if a problem cannot be resolved and further support is required. Provide resilience for higher level budgetary approver to ensure continued service across Navy. Provide higher level budgetary approval for all mobile devices in line with Navy Digital policy and guidance. To provide 1st line technical support for Defence Gateway to Navy Command through a ticketing system as a first point of contact and resolve in line with policy and guidance. Additionally, to provide users advice of next steps if a problem cannot be resolved and further support is required. Role specifics Start date - ASAP Contract - Permanent. Candidate will need to be eligible to go forward for security clearance Rate - dependent on experience and interview Base Location - Whale Island, Portsmouth Contact Details Demi-Leigh Saunders Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 23, 2026
Full time
Job Specification VTC Co-ordinator - Fully On-site (No hybrid working) Experience Competent in using a range of IT/Desktop systems Customer service in person and on the telephone Good communication skills Logistical, record keeping or stocktaking experience advantageous First line support experience advantageous Core tasking To provide physical face to face specialist technical support to deliver the management of all aspects of conferencing and video services across the Naval estate. To fully manage all booking of conference, meeting rooms and VTC facilities to ensure that maximum and efficient use is made in line with Navy Command direction. To provide management of the complex service (including hardware) delivered to MoD across all relevant conferencing equipment and services. Technically set-up all VTC calls and ensure that the necessary liaison takes place between the VTC Bridging Centre. To provide out of hours technical assistance to scheduled video conferences and on-call support for urgent operational video conference requirements. Full asset management, training delivery, first line support and all associated activities surrounding the Royal Navy's ROSA allocation. This includes processing requests and raising for internal approval. Physical control of demand, management, issue and return of all MOD managed portable devices within Navy Command. Provide recording and management functions for all Navy Command mobile device transactions including but not limited to mobile phones, and sim cards on SharePoint to ensure that all custodians and locations are maintained. Preparation of new and second use mobile assets (including but not limited to Laptops, Tablets and Mobile Phones for re-issue and to provide initial introductory guidance and support across all devices issued. Additional Tasking To provide face to face technical support and troubleshooting for all mobile working solutions as a first point of contact and resolve in line with policy and guidance. Additionally, to advise users advice of next steps if a problem cannot be resolved and further support is required. Provide resilience for higher level budgetary approver to ensure continued service across Navy. Provide higher level budgetary approval for all mobile devices in line with Navy Digital policy and guidance. To provide 1st line technical support for Defence Gateway to Navy Command through a ticketing system as a first point of contact and resolve in line with policy and guidance. Additionally, to provide users advice of next steps if a problem cannot be resolved and further support is required. Role specifics Start date - ASAP Contract - Permanent. Candidate will need to be eligible to go forward for security clearance Rate - dependent on experience and interview Base Location - Whale Island, Portsmouth Contact Details Demi-Leigh Saunders Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Stellantis &You
Customer Relations Co-ordinator
Stellantis &You
Customer Relations Co-ordinator based in our Manchester dealership: 99 Windsor St, Salford, Manchester M5 4DG, United Kingdom Manufacturer owned opportunity. About Us Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary. Additional Benefits Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included! Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres. Pension: Benefit from a generous employer pension contribution of up to 7%. Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays. Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly. Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions. Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources. Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees. Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package. Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development. Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan. Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage. Paid sick leave upon completion of Probationary period. Customer Relations Co-ordinator Role Overview: An exciting new opportunity has come up here at Manchester. This is a great opportunity for you to become a key member of our parts team. As an Customer Relations Coordinator you will act in all matters on behalf of the Customer Relations activity, alongside this you will be responsible for processing orders and customer complaints. planning, initiating and promoting CSI initiatives with the operating manager. A Customer Relations Co-ordinator will also: Examine all major transactions weekly to determine and propose how customer service may be improved. In conjunction with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager, to ensure that agreed levels of customer service are maintained and all SLA's are adhered to. Constantly monitor the quality of customer service, utilising all relevant market intelligence. Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed to achieve a satisfactory conclusion. Ensure all commercial legislation, Health and Safety, and internal safety procedures are adhered to. Identify any gaps in product knowledge of vehicles, accessories, exchange units and superseded parts and notify the Operations Manager. Provide advice, and assistance to team members Let's Work together: To excel in this Customer Relations Coordinator position previous experience in a Parts role within an different automobile network is required, alongside this we require you to have a full driving licence and computer skills, including experience of operating word processing and database packages, email and internet. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Apr 21, 2026
Full time
Customer Relations Co-ordinator based in our Manchester dealership: 99 Windsor St, Salford, Manchester M5 4DG, United Kingdom Manufacturer owned opportunity. About Us Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary. Additional Benefits Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included! Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres. Pension: Benefit from a generous employer pension contribution of up to 7%. Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays. Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly. Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions. Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources. Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees. Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package. Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development. Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan. Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage. Paid sick leave upon completion of Probationary period. Customer Relations Co-ordinator Role Overview: An exciting new opportunity has come up here at Manchester. This is a great opportunity for you to become a key member of our parts team. As an Customer Relations Coordinator you will act in all matters on behalf of the Customer Relations activity, alongside this you will be responsible for processing orders and customer complaints. planning, initiating and promoting CSI initiatives with the operating manager. A Customer Relations Co-ordinator will also: Examine all major transactions weekly to determine and propose how customer service may be improved. In conjunction with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager, to ensure that agreed levels of customer service are maintained and all SLA's are adhered to. Constantly monitor the quality of customer service, utilising all relevant market intelligence. Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed to achieve a satisfactory conclusion. Ensure all commercial legislation, Health and Safety, and internal safety procedures are adhered to. Identify any gaps in product knowledge of vehicles, accessories, exchange units and superseded parts and notify the Operations Manager. Provide advice, and assistance to team members Let's Work together: To excel in this Customer Relations Coordinator position previous experience in a Parts role within an different automobile network is required, alongside this we require you to have a full driving licence and computer skills, including experience of operating word processing and database packages, email and internet. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
East Suffolk Council
HR Advisor
East Suffolk Council Lowestoft, Suffolk
Job Title: HR Advisor Location: Lowestoft, Suffolk NR32 2EX Salary: £35,412 - £42,839 per annum pro rata (Career Grade) Job Type: Permanent, Part Time Working Hours: 22.2 Hours per week Closing date: 11:30pm on 14 September 2025 East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. We have a fantastic opportunity for an HR Advisor to join our busy team, working on supporting our HR service for East Suffolk Services Limited based at Rotterdam Road Depot, Lowestoft. About the role: You will provide responsive HR advice and support and will work in partnership with our customers and the team to deliver a highly effective, professional and pro-active HR service. You will be responsible for providing advice and support to managers in employee relations, performance management, discipline and grievance and absence management. You will also be responsible for recruitment in your designated service areas and managing occupational health cases to conclusion. About you: Applicants should be CIPD level 5 qualified as a minimum, with a willingness to work towards the level 7 qualification. You will also have recent and relevant HR advisory experience including up to date knowledge of employment law, as well as strong IT, communication, and customer service skills. Salary offered within the grade will be dependent on experience and qualifications. Why work for us: East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work. Here are some of the main benefits: Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) Local government pension scheme Flexible working arrangements Learning and development tailored to your role A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Free car parking (for when you are working in the office) Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. Please click on the APPLY button and you will be redirected to the Council's careers page. Candidates with the relevant experience or job titles of; HR Generalist, HR Officer, HR Analyst, Human Resource Analyst, Senior HR Assistant, HR Adviser, Senior HR Advisor, Assistant HR Manager, HR Coordinator, Human Resource Advisor may also be considered for this role.
Oct 04, 2025
Full time
Job Title: HR Advisor Location: Lowestoft, Suffolk NR32 2EX Salary: £35,412 - £42,839 per annum pro rata (Career Grade) Job Type: Permanent, Part Time Working Hours: 22.2 Hours per week Closing date: 11:30pm on 14 September 2025 East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. We have a fantastic opportunity for an HR Advisor to join our busy team, working on supporting our HR service for East Suffolk Services Limited based at Rotterdam Road Depot, Lowestoft. About the role: You will provide responsive HR advice and support and will work in partnership with our customers and the team to deliver a highly effective, professional and pro-active HR service. You will be responsible for providing advice and support to managers in employee relations, performance management, discipline and grievance and absence management. You will also be responsible for recruitment in your designated service areas and managing occupational health cases to conclusion. About you: Applicants should be CIPD level 5 qualified as a minimum, with a willingness to work towards the level 7 qualification. You will also have recent and relevant HR advisory experience including up to date knowledge of employment law, as well as strong IT, communication, and customer service skills. Salary offered within the grade will be dependent on experience and qualifications. Why work for us: East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work. Here are some of the main benefits: Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) Local government pension scheme Flexible working arrangements Learning and development tailored to your role A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Free car parking (for when you are working in the office) Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. Please click on the APPLY button and you will be redirected to the Council's careers page. Candidates with the relevant experience or job titles of; HR Generalist, HR Officer, HR Analyst, Human Resource Analyst, Senior HR Assistant, HR Adviser, Senior HR Advisor, Assistant HR Manager, HR Coordinator, Human Resource Advisor may also be considered for this role.

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