Ready to scale the UKs leading manufacturer of precast concrete products brand? This is a rare opportunity to take full commercial ownership of two high-performing construction manufacturing businesses at a pivotal moment of growth and transformation. In this role you will have full accountability for winning new business as well as leading a sales team click apply for full job details
Feb 27, 2026
Full time
Ready to scale the UKs leading manufacturer of precast concrete products brand? This is a rare opportunity to take full commercial ownership of two high-performing construction manufacturing businesses at a pivotal moment of growth and transformation. In this role you will have full accountability for winning new business as well as leading a sales team click apply for full job details
Ready to scale the UKs leading manufacturer of precast concrete products brand? This is a rare opportunity to take full commercial ownership of two high-performing construction manufacturing businesses at a pivotal moment of growth and transformation. In this role you will have full accountability for winning new business as well as leading a sales team click apply for full job details
Feb 27, 2026
Full time
Ready to scale the UKs leading manufacturer of precast concrete products brand? This is a rare opportunity to take full commercial ownership of two high-performing construction manufacturing businesses at a pivotal moment of growth and transformation. In this role you will have full accountability for winning new business as well as leading a sales team click apply for full job details
Sales Progressor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. As one of the UK's leading housebuilding companies, we know that selling new homes is a long and carefully co-ordinated process. It begins when each new homes development is still a twinkle in the eye of our Directors, and runs through until after the last home has been sold and the buyers have moved in. At every stage, our expert sales teams keep the customers happy and the process moving along. We have a vacancy open for a Sales Progressor to join our Western Regional Office, based in Tewkesbury, Gloucestershire . As Sales Progressor in our regional office, you will assist with managing the sales databases for progress chasing on all plots. This position would be ideal for someone with previous experience of new homes sales, with knowledge of the industry and its processes involved. Not only will you be doing this for one of the largest privately-owned house-building groups in the UK, but you'll also be part of a family-owned business where we value you, your contribution and your ideas. MAIN DUTIES: Progress chasing on all plots, (from our purchasers, down to full length of chains) to ensure monthly targets are met for the regional office. Live Progress reports kept up to date. Providing administrator support and customer support Implementing and maintaining relationships with Solicitors, Estate Agents, financial advisors and other relevant external companies daily as well liaising with various departments internally; Ensuring KPI's are met and improved upon with the tracking of all sales from reservation to completion. Attend Monday weekly Managers & Directors meeting to provide in depth updates on plots Assisting Live Sites with database management as and when required. Managing customer database for coming soon developments as and when required. Attending meetings that maybe necessary in the performance of your duties including arranging monthly meetings with IFA, Solicitors and Site Set up Meetings. Effectively liaising with internal teams to respond to specific customer enquiries regarding timing site and plot level details Updating PX Report and managing re-sale properties. Checking Home Buyer Reports (as and when necessary) Updating the Sales Director and Sales Manager on a daily basis with any concerns or issues that need to be raised. Setting up the legal framework for new developments. This will include input into legal contracts and liaising with management companies. When required will be required to fulfil other roles within the Sales Department. This will include Sales Administration. Answering general sales calls into the Regional office. Maybe required to attend events and launches at the weekend. ESSENTIAL SKILLS / ATTRIBUTES: Full Driving Licence. Experience in a Sales Progressor with a background in new house building market or estate agency. Outstanding people/customer service skills. Understanding of the legal process to progress a sale through to exchange and completion. Ability to effectively and efficiently liaise with a variety of third parties including solicitors, agents', developers, and mortgage advisors Effective negotiation skills Positivity and target driven with good self-motivation. COMPANY BENEFITS: Scottish Widows Pension Scheme 25 days holiday entitlement (plus English bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.
Feb 27, 2026
Full time
Sales Progressor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. As one of the UK's leading housebuilding companies, we know that selling new homes is a long and carefully co-ordinated process. It begins when each new homes development is still a twinkle in the eye of our Directors, and runs through until after the last home has been sold and the buyers have moved in. At every stage, our expert sales teams keep the customers happy and the process moving along. We have a vacancy open for a Sales Progressor to join our Western Regional Office, based in Tewkesbury, Gloucestershire . As Sales Progressor in our regional office, you will assist with managing the sales databases for progress chasing on all plots. This position would be ideal for someone with previous experience of new homes sales, with knowledge of the industry and its processes involved. Not only will you be doing this for one of the largest privately-owned house-building groups in the UK, but you'll also be part of a family-owned business where we value you, your contribution and your ideas. MAIN DUTIES: Progress chasing on all plots, (from our purchasers, down to full length of chains) to ensure monthly targets are met for the regional office. Live Progress reports kept up to date. Providing administrator support and customer support Implementing and maintaining relationships with Solicitors, Estate Agents, financial advisors and other relevant external companies daily as well liaising with various departments internally; Ensuring KPI's are met and improved upon with the tracking of all sales from reservation to completion. Attend Monday weekly Managers & Directors meeting to provide in depth updates on plots Assisting Live Sites with database management as and when required. Managing customer database for coming soon developments as and when required. Attending meetings that maybe necessary in the performance of your duties including arranging monthly meetings with IFA, Solicitors and Site Set up Meetings. Effectively liaising with internal teams to respond to specific customer enquiries regarding timing site and plot level details Updating PX Report and managing re-sale properties. Checking Home Buyer Reports (as and when necessary) Updating the Sales Director and Sales Manager on a daily basis with any concerns or issues that need to be raised. Setting up the legal framework for new developments. This will include input into legal contracts and liaising with management companies. When required will be required to fulfil other roles within the Sales Department. This will include Sales Administration. Answering general sales calls into the Regional office. Maybe required to attend events and launches at the weekend. ESSENTIAL SKILLS / ATTRIBUTES: Full Driving Licence. Experience in a Sales Progressor with a background in new house building market or estate agency. Outstanding people/customer service skills. Understanding of the legal process to progress a sale through to exchange and completion. Ability to effectively and efficiently liaise with a variety of third parties including solicitors, agents', developers, and mortgage advisors Effective negotiation skills Positivity and target driven with good self-motivation. COMPANY BENEFITS: Scottish Widows Pension Scheme 25 days holiday entitlement (plus English bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.
We are seeking a Business/Finance Graduate to support accounting and financial operations in a growing organisation. This role requires an organised and detail-oriented professional to ensure smooth administrative processes and financial accuracy. Client Details Our client is a well-established medium-sized company. They focus on delivering high-quality to their clients whilst adhering a structured and professional working environment. Description The Business/Finance Graduate's responsibilities include: Assist with daily financial transactions and administrative tasks. Maintain accurate records and documentation for accounting purposes. Prepare financial reports and summaries as required. Support the accounts payable and receivable processes. Translate financial data into meaningful insights for operational and sales teams. Ensure compliance with internal financial policies and procedures. Collaborate with team members to improve operational efficiency. Coordinate communication between departments for administrative needs. Work closely with the Managing Director on a variety of office management duties to support smooth operations. Profile A successful Business/Finance Graduate should have: Educational qualifications in accounting, finance, business, or a related field. Experience in a financial role or similar roles. Strong organisational and multitasking skills. Proficiency in financial software and Microsoft Office applications. Ability to work independently and meet deadlines effectively. Keen attention to detail and accuracy in financial tasks. A proactive approach and enthusiastic attitude. Job Offer Benefits include: Competitive salary range from 30,000 to 40,000 Standard benefits package. Permanent position within a growing company. If you are a motivated Business/Finance Graduate looking to contribute to a professional and structured environment, we encourage you to apply today!
Feb 27, 2026
Full time
We are seeking a Business/Finance Graduate to support accounting and financial operations in a growing organisation. This role requires an organised and detail-oriented professional to ensure smooth administrative processes and financial accuracy. Client Details Our client is a well-established medium-sized company. They focus on delivering high-quality to their clients whilst adhering a structured and professional working environment. Description The Business/Finance Graduate's responsibilities include: Assist with daily financial transactions and administrative tasks. Maintain accurate records and documentation for accounting purposes. Prepare financial reports and summaries as required. Support the accounts payable and receivable processes. Translate financial data into meaningful insights for operational and sales teams. Ensure compliance with internal financial policies and procedures. Collaborate with team members to improve operational efficiency. Coordinate communication between departments for administrative needs. Work closely with the Managing Director on a variety of office management duties to support smooth operations. Profile A successful Business/Finance Graduate should have: Educational qualifications in accounting, finance, business, or a related field. Experience in a financial role or similar roles. Strong organisational and multitasking skills. Proficiency in financial software and Microsoft Office applications. Ability to work independently and meet deadlines effectively. Keen attention to detail and accuracy in financial tasks. A proactive approach and enthusiastic attitude. Job Offer Benefits include: Competitive salary range from 30,000 to 40,000 Standard benefits package. Permanent position within a growing company. If you are a motivated Business/Finance Graduate looking to contribute to a professional and structured environment, we encourage you to apply today!
Personnel Selection are pleased to be working with this industry leading client, who are recruiting for a Quotes Administrator on a full time and permanent basis. This will be an office-based role and will suit someone with a solid background in administration, project coordination and supplier liaison. Working within a dynamic design and sales team, you will be responsible for administering the quotations process from receipt to submission. This will involve collating the technical information, processing costings and typing quotations. The Quotation Administrator will work very closely with the Sales Team and Directors (on a daily basis) to field queries, analyse requirements, consult on solutions and producing the submission. • Receive, collate and organise all customer quotation requests. • Analyse requests with the sales/design teams to understand the customer s requirements. • Liaise with the Directors to find suitable solutions. • Administer the costing spreadsheets to cost up products and special components. • Liaise with other departments (including purchasing and production) and suppliers to ascertain correct information. • Produce quotations in a timely manner and email customers. We are looking for organised and industrious candidates, with excellent IT skills - specifically Excel. If you are capable of working in fast-paced, varied and detail orientated environments, please do send your CV for immediate review!
Feb 27, 2026
Full time
Personnel Selection are pleased to be working with this industry leading client, who are recruiting for a Quotes Administrator on a full time and permanent basis. This will be an office-based role and will suit someone with a solid background in administration, project coordination and supplier liaison. Working within a dynamic design and sales team, you will be responsible for administering the quotations process from receipt to submission. This will involve collating the technical information, processing costings and typing quotations. The Quotation Administrator will work very closely with the Sales Team and Directors (on a daily basis) to field queries, analyse requirements, consult on solutions and producing the submission. • Receive, collate and organise all customer quotation requests. • Analyse requests with the sales/design teams to understand the customer s requirements. • Liaise with the Directors to find suitable solutions. • Administer the costing spreadsheets to cost up products and special components. • Liaise with other departments (including purchasing and production) and suppliers to ascertain correct information. • Produce quotations in a timely manner and email customers. We are looking for organised and industrious candidates, with excellent IT skills - specifically Excel. If you are capable of working in fast-paced, varied and detail orientated environments, please do send your CV for immediate review!
Strategic Partnerships Manager Salary: £37,000 Location: Home based with occasional travel to the Leighton Buzzard office (approx twice a month); hybrid; or office based. Contract: Permanent, full-time Charity People is delighted to be partnering with a charity to recruit a Strategic Partnerships Manager, a fantastic new role at an exciting point in the charity's growth. We're working with the UK's only medical ID charity, supporting people living with medical conditions, allergies and implants to live with confidence, independence and peace of mind. Through its globally recognised medical ID system and 24/7 emergency support, the charity ensures vital medical information is available when it matters most. 2024 marked the 60th anniversary of the charity's Foundation. Over six decades, they have been a trusted provider of emergency identification for individuals with medical conditions and allergies. The charity's purpose is simple yet powerful: To ensure that everyone with a medical condition or allergy can live a safer, more independent life - with emergency responders able to access their critical medical details instantly. This role offers a brilliant opportunity to shape and grow their strategic partnerships function, helping to significantly extend reach, diversify income and grow membership - ultimately enabling more people to live safer, more independent lives. The role As Strategic Partnerships Manager, you will be a driving force behind the charity's life-saving mission, developing, securing and stewarding partnerships across the charity, public and private sectors. You will own the full partnership lifecycle - from research and relationship building through to delivery, evaluation and renewal - working closely with the Director of Marketing and Development, CEO and Leadership Team. Acting as a central point of coordination internally and externally, you will design partnership models that deliver meaningful social impact alongside sustainable income and organisational growth. Key responsibilities Identify, research and prioritise prospective strategic partners whose values, audiences and objectives align with the charity's mission Develop and implement flexible partnership models across sectors, assessing opportunities based on impact, reach, income and strategic value Lead the development and management of partnership proposals, negotiations and agreements Deliver partnership-led income generation, including B2B sales of their membership, sponsorship and commercial opportunities Build and steward strong, long-term relationships, ensuring mutual commitments are delivered effectively Coordinate partnership activity across the organisation, ensuring clarity, feasibility and strong internal engagement Monitor, evaluate and report on partnership performance, impact and ROI for a range of internal audiences About you You will be an experienced partnerships or business development professional with a track record of developing and managing strategic partnerships that deliver tangible results. You are likely to bring: Experience building partnerships within the charity, public or private sectors A commercially minded approach, with experience of income generation through partnerships or B2B relationships Strong stakeholder management skills, including confidence working with senior leaders The ability to balance strategic thinking with hands-on delivery A collaborative, proactive and solutions-focused approach The charity is open to candidates bringing transferable partnership experience from a range of backgrounds. Application process & timeline To express your interest in this fantastic opportunity, please send your CV to Kevin Croasdale () at Charity People, our recruitment partner. If your profile aligns with what we're looking for, we will be in touch with more information and next steps. Closing date: Monday 2nd March First stage interviews: w/c Monday 9th March Second stage interviews: w/c Monday 15th March Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Feb 27, 2026
Full time
Strategic Partnerships Manager Salary: £37,000 Location: Home based with occasional travel to the Leighton Buzzard office (approx twice a month); hybrid; or office based. Contract: Permanent, full-time Charity People is delighted to be partnering with a charity to recruit a Strategic Partnerships Manager, a fantastic new role at an exciting point in the charity's growth. We're working with the UK's only medical ID charity, supporting people living with medical conditions, allergies and implants to live with confidence, independence and peace of mind. Through its globally recognised medical ID system and 24/7 emergency support, the charity ensures vital medical information is available when it matters most. 2024 marked the 60th anniversary of the charity's Foundation. Over six decades, they have been a trusted provider of emergency identification for individuals with medical conditions and allergies. The charity's purpose is simple yet powerful: To ensure that everyone with a medical condition or allergy can live a safer, more independent life - with emergency responders able to access their critical medical details instantly. This role offers a brilliant opportunity to shape and grow their strategic partnerships function, helping to significantly extend reach, diversify income and grow membership - ultimately enabling more people to live safer, more independent lives. The role As Strategic Partnerships Manager, you will be a driving force behind the charity's life-saving mission, developing, securing and stewarding partnerships across the charity, public and private sectors. You will own the full partnership lifecycle - from research and relationship building through to delivery, evaluation and renewal - working closely with the Director of Marketing and Development, CEO and Leadership Team. Acting as a central point of coordination internally and externally, you will design partnership models that deliver meaningful social impact alongside sustainable income and organisational growth. Key responsibilities Identify, research and prioritise prospective strategic partners whose values, audiences and objectives align with the charity's mission Develop and implement flexible partnership models across sectors, assessing opportunities based on impact, reach, income and strategic value Lead the development and management of partnership proposals, negotiations and agreements Deliver partnership-led income generation, including B2B sales of their membership, sponsorship and commercial opportunities Build and steward strong, long-term relationships, ensuring mutual commitments are delivered effectively Coordinate partnership activity across the organisation, ensuring clarity, feasibility and strong internal engagement Monitor, evaluate and report on partnership performance, impact and ROI for a range of internal audiences About you You will be an experienced partnerships or business development professional with a track record of developing and managing strategic partnerships that deliver tangible results. You are likely to bring: Experience building partnerships within the charity, public or private sectors A commercially minded approach, with experience of income generation through partnerships or B2B relationships Strong stakeholder management skills, including confidence working with senior leaders The ability to balance strategic thinking with hands-on delivery A collaborative, proactive and solutions-focused approach The charity is open to candidates bringing transferable partnership experience from a range of backgrounds. Application process & timeline To express your interest in this fantastic opportunity, please send your CV to Kevin Croasdale () at Charity People, our recruitment partner. If your profile aligns with what we're looking for, we will be in touch with more information and next steps. Closing date: Monday 2nd March First stage interviews: w/c Monday 9th March Second stage interviews: w/c Monday 15th March Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Location: Bristol, UK Job Title: Recruitment Consultant Sector: Freight and Logistics Salary: £26k-£28k Basic (35k OTE Year one realistic) About the Company: Talent Chief Ltd is excited to announce a brand new partnership with a freshly launched recruitment agency in the heart of Bristol With a director team boasting over 20 years of experience in the industry, they specialise in Freight and Logistics within the UK, with a keen eye on roles within the Operations and Sales portions of the sector. They have some enticing plans for the future, and anyone joining soon will be earmarked for management within the next 2 years, providing they hit the relevant financial targets. What is the role? The company is seeking a Recruitment Consultant to head up either the North or South region for them. The ideal candidate will have already worked in the recruitment industry, and it would suit anyone who feels they want to progress quickly and experience the financial rewards of the industry that they've heard about but aren't currently achieving. The ideal candidate will have an understanding of recruitment processes, be keen to do their own business development and be able to work as part of a team. They should be able to commute to the office in central Bristol daily - discussions of hybrid can be had upon completion of probation. Key Responsibilities: Win, develop and maintain strong relationships with clients in the freight and logistics sector, understanding their hiring needs and business goals. Utilise advanced sourcing techniques to identify, attract, and engage top candidates in Freight across various disciplines, including operations and sales. Manage the end-to-end recruitment process, from job briefing to offer negotiation and onboarding. Provide expert guidance and support to clients and candidates throughout the recruitment journey. Stay up-to-date with industry trends, regulatory changes, and market developments related to the freight landscape to provide valuable insights to clients and candidates. Mentor and lead recruitment consultants as the team grows, fostering a collaborative and high-performance team environment. Job Requirements: Minimum of 6 months experience in agency recruitment, preferably within Freight and Logistics Strong understanding of technologies, market dynamics, and key players. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Commutable to the Bristol office daily. Strong sales acumen. What's In It For You? A salary of up to £28,000 per annum Unique and lucrative commission structure (up to 25% no threshold, with high fees) 23 days holiday per year, plus bank holidays Your birthday off Christmas Shutdown (not affection your holiday entitlement) Extended lunch breaks for Gym or Healthcare visits Charity days Company socials Auto-enrollment in the company pension scheme Company laptop Professional development and training opportunities to further your career. Still Interested? Then apply today!
Feb 27, 2026
Full time
Location: Bristol, UK Job Title: Recruitment Consultant Sector: Freight and Logistics Salary: £26k-£28k Basic (35k OTE Year one realistic) About the Company: Talent Chief Ltd is excited to announce a brand new partnership with a freshly launched recruitment agency in the heart of Bristol With a director team boasting over 20 years of experience in the industry, they specialise in Freight and Logistics within the UK, with a keen eye on roles within the Operations and Sales portions of the sector. They have some enticing plans for the future, and anyone joining soon will be earmarked for management within the next 2 years, providing they hit the relevant financial targets. What is the role? The company is seeking a Recruitment Consultant to head up either the North or South region for them. The ideal candidate will have already worked in the recruitment industry, and it would suit anyone who feels they want to progress quickly and experience the financial rewards of the industry that they've heard about but aren't currently achieving. The ideal candidate will have an understanding of recruitment processes, be keen to do their own business development and be able to work as part of a team. They should be able to commute to the office in central Bristol daily - discussions of hybrid can be had upon completion of probation. Key Responsibilities: Win, develop and maintain strong relationships with clients in the freight and logistics sector, understanding their hiring needs and business goals. Utilise advanced sourcing techniques to identify, attract, and engage top candidates in Freight across various disciplines, including operations and sales. Manage the end-to-end recruitment process, from job briefing to offer negotiation and onboarding. Provide expert guidance and support to clients and candidates throughout the recruitment journey. Stay up-to-date with industry trends, regulatory changes, and market developments related to the freight landscape to provide valuable insights to clients and candidates. Mentor and lead recruitment consultants as the team grows, fostering a collaborative and high-performance team environment. Job Requirements: Minimum of 6 months experience in agency recruitment, preferably within Freight and Logistics Strong understanding of technologies, market dynamics, and key players. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Commutable to the Bristol office daily. Strong sales acumen. What's In It For You? A salary of up to £28,000 per annum Unique and lucrative commission structure (up to 25% no threshold, with high fees) 23 days holiday per year, plus bank holidays Your birthday off Christmas Shutdown (not affection your holiday entitlement) Extended lunch breaks for Gym or Healthcare visits Charity days Company socials Auto-enrollment in the company pension scheme Company laptop Professional development and training opportunities to further your career. Still Interested? Then apply today!
Are you ready to advance your trading career in a fast-paced, global environment?Join our High Yield Credit Trading team in London, where you will leverage your expertise to make an impact in the credit markets. At J.P. Morgan, you will have the opportunity to grow your skills, collaborate with talented colleagues, and contribute to a leading franchise. We empower you to take ownership of your career and thrive in a diverse, inclusive team. As a High Yield Credit Trader within Global Credit Trading, you will play a key role in market making across high yield bonds and, where applicable, CDS. You will manage risk across a range of leveraged finance products, interact with our global sales force and clients, and help expand our High Yield franchise. Your insights and collaboration with research analysts will support our commitment to delivering best-in-class solutions for our clients. Job responsibilities Market make in High Yield Credit across bonds and, where applicable, CDS. Manage risks on a micro level from par product to stressed capital structures within leveraged finance. Interact with the global sales force and client base to build out the J.P. Morgan High Yield franchise. Collaborate with publishing and desk research analysts. Required qualifications, capabilities, and skills An extensive experience in market making and trading of High Yield Credit or IG/Crossover credit-bonds and, where applicable, CDS. Previous experience from either a buy side or sell side seat in Credit Trading. Understanding of sell side trading protocol, market conduct, and compliance requirements. Experience in client-facing sell side trading. Strong client relationships and experience working with the sales force to drive the market making agenda. Strong understanding of fundamental credit analysis and knowledge of credit and leveraged finance. Excellent verbal and written communication skills. Strong numeracy skills and analytical ability. This role encompasses the performance of UK regulated activity. The successful candidate will therefore be subject to meeting UK regulatory requirements in the assessment of fitness, propriety, knowledge and competence (as assessed by the Firm) and (where appropriate) approval by the UK Financial Conduct Authority and/or the Prudential Regulation Authority to carry out such activities.
Feb 27, 2026
Full time
Are you ready to advance your trading career in a fast-paced, global environment?Join our High Yield Credit Trading team in London, where you will leverage your expertise to make an impact in the credit markets. At J.P. Morgan, you will have the opportunity to grow your skills, collaborate with talented colleagues, and contribute to a leading franchise. We empower you to take ownership of your career and thrive in a diverse, inclusive team. As a High Yield Credit Trader within Global Credit Trading, you will play a key role in market making across high yield bonds and, where applicable, CDS. You will manage risk across a range of leveraged finance products, interact with our global sales force and clients, and help expand our High Yield franchise. Your insights and collaboration with research analysts will support our commitment to delivering best-in-class solutions for our clients. Job responsibilities Market make in High Yield Credit across bonds and, where applicable, CDS. Manage risks on a micro level from par product to stressed capital structures within leveraged finance. Interact with the global sales force and client base to build out the J.P. Morgan High Yield franchise. Collaborate with publishing and desk research analysts. Required qualifications, capabilities, and skills An extensive experience in market making and trading of High Yield Credit or IG/Crossover credit-bonds and, where applicable, CDS. Previous experience from either a buy side or sell side seat in Credit Trading. Understanding of sell side trading protocol, market conduct, and compliance requirements. Experience in client-facing sell side trading. Strong client relationships and experience working with the sales force to drive the market making agenda. Strong understanding of fundamental credit analysis and knowledge of credit and leveraged finance. Excellent verbal and written communication skills. Strong numeracy skills and analytical ability. This role encompasses the performance of UK regulated activity. The successful candidate will therefore be subject to meeting UK regulatory requirements in the assessment of fitness, propriety, knowledge and competence (as assessed by the Firm) and (where appropriate) approval by the UK Financial Conduct Authority and/or the Prudential Regulation Authority to carry out such activities.
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2026. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value. Scope of the Role Financial Scope: Direct consulting and service line revenue generation, with ownership of $3M in FY'26 and $5M in FY'26. Generation of pipeline/revenue for other service lines $15-20M Geographical Scope: EMEA Span Scope: Direct reports: 3-5; Indirect reports: 40-60 Key Responsibilities Develop AI Consulting Capabilities & GTM Strategy across EMEA Develop insights on the key market and competitor trends with focus on tech evolution / new threats Develop a vision & comprehensive strategy to grow AI business in Australia and increase revenue at key clients. Manage practice performance Ensure Practice area revenue and sales growth in line or above market Support Markets and troubleshoot challenges as-needed Drive substantial increase in pipeline and conversion (win) rates Identify ways to both create demand for consulting services and expand demand for other service lines through development of differentiated, tailored responses to known customer priorities, both in response to requests and proactively Demonstrably increase generation and win rates of multi service line deals bringing AI context. Credentialize deals Be accountable for directing the deal pursuit process end to end for consulting led initiatives Enable Account teams - via collateral meetings and workshops - to appropriately engage clients in exploring opportunities and envisioning how consulting can support and improve their ability to meet their business objectives Ensure the Consulting team is equipped and trained to establish credibility and confidence with customers by having a comprehensive understanding of the company's capabilities and credentials Engage priority clients directly to Credentialize deals Competency development Implement assessment and training programs to ensure the Consulting team possesses required subject matter expertise & experience in the AI Consulting to remain competitive in the market Align demand generation activities and recruiting strategy to expand availability of AI expertise by hiring directly into billable projects. Orchestrate new offerings in Oil/Gas sector by aligning with service lines. Own offering management Identify market gaps, opportunity for new offering development Develop offering strategy and roadmap aligned with the most attractive growth segments of the market Oversee offering evangelization internally (SLS, Client partners) and externally (analysts etc.) Thought Leadership Engage with external analysts to position the AI service offerings coupled with new technologies. Define thought leadership & portfolio strategy, publish, educate the market and drive commercial conversations Key Competencies Functional/Practice knowledge: Understanding of consulting methodologies and techniques related to assessments (e.g., opportunity, need, gap) and holistic solutioning (organizational, operational, architectural) Technical prowess: Deep technical expertise in AI/ML, Generative AI, Agentic AI to bring together practice offerings to address customer needs, and to create proof of concepts if needed. Industry knowledge: Knowledge of 1-2 core industries and related technology landscape; ability to communicate across stakeholders Commercial knowledge: Ability to analyze sales opportunities and qualify leads and opportunities Executive Presence: Effective executive communication skills to clearly articulate vision and lead effective teams across the enterprise; productively challenge counterparts, bringing valuable insights Relationship management: Outstanding interpersonal abilities; skilled in managing relationships with executive leadership and business units, effectively aligning stakeholders to strategic plans and mediating conflict Leadership experience: Excellent organizational and leadership skills to build strong Consulting function and lead by example; strong project management, change management, budgeting, talent management, and business operations skills
Feb 27, 2026
Full time
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2026. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value. Scope of the Role Financial Scope: Direct consulting and service line revenue generation, with ownership of $3M in FY'26 and $5M in FY'26. Generation of pipeline/revenue for other service lines $15-20M Geographical Scope: EMEA Span Scope: Direct reports: 3-5; Indirect reports: 40-60 Key Responsibilities Develop AI Consulting Capabilities & GTM Strategy across EMEA Develop insights on the key market and competitor trends with focus on tech evolution / new threats Develop a vision & comprehensive strategy to grow AI business in Australia and increase revenue at key clients. Manage practice performance Ensure Practice area revenue and sales growth in line or above market Support Markets and troubleshoot challenges as-needed Drive substantial increase in pipeline and conversion (win) rates Identify ways to both create demand for consulting services and expand demand for other service lines through development of differentiated, tailored responses to known customer priorities, both in response to requests and proactively Demonstrably increase generation and win rates of multi service line deals bringing AI context. Credentialize deals Be accountable for directing the deal pursuit process end to end for consulting led initiatives Enable Account teams - via collateral meetings and workshops - to appropriately engage clients in exploring opportunities and envisioning how consulting can support and improve their ability to meet their business objectives Ensure the Consulting team is equipped and trained to establish credibility and confidence with customers by having a comprehensive understanding of the company's capabilities and credentials Engage priority clients directly to Credentialize deals Competency development Implement assessment and training programs to ensure the Consulting team possesses required subject matter expertise & experience in the AI Consulting to remain competitive in the market Align demand generation activities and recruiting strategy to expand availability of AI expertise by hiring directly into billable projects. Orchestrate new offerings in Oil/Gas sector by aligning with service lines. Own offering management Identify market gaps, opportunity for new offering development Develop offering strategy and roadmap aligned with the most attractive growth segments of the market Oversee offering evangelization internally (SLS, Client partners) and externally (analysts etc.) Thought Leadership Engage with external analysts to position the AI service offerings coupled with new technologies. Define thought leadership & portfolio strategy, publish, educate the market and drive commercial conversations Key Competencies Functional/Practice knowledge: Understanding of consulting methodologies and techniques related to assessments (e.g., opportunity, need, gap) and holistic solutioning (organizational, operational, architectural) Technical prowess: Deep technical expertise in AI/ML, Generative AI, Agentic AI to bring together practice offerings to address customer needs, and to create proof of concepts if needed. Industry knowledge: Knowledge of 1-2 core industries and related technology landscape; ability to communicate across stakeholders Commercial knowledge: Ability to analyze sales opportunities and qualify leads and opportunities Executive Presence: Effective executive communication skills to clearly articulate vision and lead effective teams across the enterprise; productively challenge counterparts, bringing valuable insights Relationship management: Outstanding interpersonal abilities; skilled in managing relationships with executive leadership and business units, effectively aligning stakeholders to strategic plans and mediating conflict Leadership experience: Excellent organizational and leadership skills to build strong Consulting function and lead by example; strong project management, change management, budgeting, talent management, and business operations skills
A fantastic opportunity has arisen to join one of the leading Suppliers/Distributors of automotive/bike accessories and apparel. This innovative and exciting business also has its own well recognised and successful brands. We are looking for an import Merchandiser to be based in their North-West office to develop and maintain strong relationships with international suppliers and ensure timely delivery, availability, quality and cost efficiency of products. Also oversee supplier performance, negotiates terms, and resolve issues to maintain smooth supply chain operations. Coordinates shipments, compliance, and documentation while aligning inventory with business needs. Merchandiser - Responsibilities: Order Processing Raise purchase orders, review retail orders, and ensure correct print positions and templates. Supplier Coordination Liaise with international manufacturers to manage planning and production. Evaluate supplier capabilities, capacity, and compliance with ethical sourcing and sustainability standards Conduct regular performance reviews and factory audits to ensure quality and reliability Negotiate lead times and minimum order quantities to optimise cost and flexibility Resolve production issues, delays, and quality concerns through proactive communication and problem-solving Collaborate with Supply Chain Director and Supply Manager to onboard new vendors and manage risk Drive continuous improvement in workflow efficiency and supplier responsiveness Analyse historical data to improve forecasting and lead time accuracy Critical Path Management Develop and maintain detailed critical path schedules for each product category and season. Track key milestones: sample approvals, bulk production, inspections, shipping, and delivery Use internal documents and ERP systems to update timelines and flag potential delays Implement contingency plans to mitigate delays and ensure timely product launches Align production timelines with marketing campaigns, retail drops, and seasonal demand Drive continuous improvement in workflow efficiency and supplier responsiveness Shipment Planning Work with suppliers to approve shipments and ensure on time handover to freight forwarders Collaborate with Import Merchandiser to ensure all documentation is provided and shipment details and priorities are clearly communicated for inbound planning Cross Functional Collaboration Communicate status updates and risks to cross-functional teams including design, demand, sales, and logistic Merchandiser - Requirements Degree in business, supply chain or other relevant fields ideal , depending on experience. A minimum of 3 year experience in a merchandising/demand planning/forecasting role Highly organised - able to manage own workload Capability to multitask in a fast paced environment. Proactive, with the ability to foresee problems and find solutions to mitigate business risk Excellent written and verbal communication skills. Good knowledge of software tools: Excel advanced, SAP and Microsoft Dynamics NAV
Feb 27, 2026
Full time
A fantastic opportunity has arisen to join one of the leading Suppliers/Distributors of automotive/bike accessories and apparel. This innovative and exciting business also has its own well recognised and successful brands. We are looking for an import Merchandiser to be based in their North-West office to develop and maintain strong relationships with international suppliers and ensure timely delivery, availability, quality and cost efficiency of products. Also oversee supplier performance, negotiates terms, and resolve issues to maintain smooth supply chain operations. Coordinates shipments, compliance, and documentation while aligning inventory with business needs. Merchandiser - Responsibilities: Order Processing Raise purchase orders, review retail orders, and ensure correct print positions and templates. Supplier Coordination Liaise with international manufacturers to manage planning and production. Evaluate supplier capabilities, capacity, and compliance with ethical sourcing and sustainability standards Conduct regular performance reviews and factory audits to ensure quality and reliability Negotiate lead times and minimum order quantities to optimise cost and flexibility Resolve production issues, delays, and quality concerns through proactive communication and problem-solving Collaborate with Supply Chain Director and Supply Manager to onboard new vendors and manage risk Drive continuous improvement in workflow efficiency and supplier responsiveness Analyse historical data to improve forecasting and lead time accuracy Critical Path Management Develop and maintain detailed critical path schedules for each product category and season. Track key milestones: sample approvals, bulk production, inspections, shipping, and delivery Use internal documents and ERP systems to update timelines and flag potential delays Implement contingency plans to mitigate delays and ensure timely product launches Align production timelines with marketing campaigns, retail drops, and seasonal demand Drive continuous improvement in workflow efficiency and supplier responsiveness Shipment Planning Work with suppliers to approve shipments and ensure on time handover to freight forwarders Collaborate with Import Merchandiser to ensure all documentation is provided and shipment details and priorities are clearly communicated for inbound planning Cross Functional Collaboration Communicate status updates and risks to cross-functional teams including design, demand, sales, and logistic Merchandiser - Requirements Degree in business, supply chain or other relevant fields ideal , depending on experience. A minimum of 3 year experience in a merchandising/demand planning/forecasting role Highly organised - able to manage own workload Capability to multitask in a fast paced environment. Proactive, with the ability to foresee problems and find solutions to mitigate business risk Excellent written and verbal communication skills. Good knowledge of software tools: Excel advanced, SAP and Microsoft Dynamics NAV
If you're ready to lead a high profile residential portfolio and shape the commercial success of a fast growing development programme, this Head of Lettings, Sales and Marketing role offers real influence at senior level. With a strong pipeline and ambitious delivery targets, this is a pivotal leadership position within a regeneration-focused organisation. What's in it for you: £60,000 - £70,000 basic salary Performance-based bonus with realistic year one OTE of £72,000 - £83,000 27 days annual leave plus bank holidays Pension aligned with Local Government Pension Scheme contributions 37-hour working week, Monday to Friday (4 days office-based) Ongoing training and development Clear opportunity to progress towards Director level responsibility Report directly to the Development Director, as Head of Lettings, Sales and Marketing, you'll: Strategically lead the lettings, private sale, PRS and shared ownership programme Oversee resale and staircasing functions to maximise income Set KPIs and performance targets aligned with development delivery Lead, motivate and develop a growing sales team Drive marketing strategy to optimise values and regeneration impact Manage forecasting, reporting and financial performance in collaboration with Finance Work closely with development and construction teams on pricing, specification and viability Build strong relationships with external partners, regulators and stakeholders To succeed as Head of Lettings, Sales and Marketing, you'll bring: Senior level experience within a housing association, registered provider, developer or main contractor environment Strong knowledge of new build sales, PRS, shared ownership and affordable home ownership initiatives Proven experience leading a high profile sales and lettings function Confidence presenting to Boards and external stakeholders Experience working in fast-paced environments with competing priorities Strong leadership capability and team development experience This organisation has already delivered significant growth and has an expanding pipeline of residential schemes, with hundreds of homes in development and ambitious long-term delivery plans. This position offers you the opportunity to influence strategy, shape systems and grow alongside a regeneration focused business with serious momentum.If you're ready to step into a strategic Head of Lettings, Sales and Marketing role with clear progression to Director level, apply online now to be part of the next phase of growth.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Feb 27, 2026
Full time
If you're ready to lead a high profile residential portfolio and shape the commercial success of a fast growing development programme, this Head of Lettings, Sales and Marketing role offers real influence at senior level. With a strong pipeline and ambitious delivery targets, this is a pivotal leadership position within a regeneration-focused organisation. What's in it for you: £60,000 - £70,000 basic salary Performance-based bonus with realistic year one OTE of £72,000 - £83,000 27 days annual leave plus bank holidays Pension aligned with Local Government Pension Scheme contributions 37-hour working week, Monday to Friday (4 days office-based) Ongoing training and development Clear opportunity to progress towards Director level responsibility Report directly to the Development Director, as Head of Lettings, Sales and Marketing, you'll: Strategically lead the lettings, private sale, PRS and shared ownership programme Oversee resale and staircasing functions to maximise income Set KPIs and performance targets aligned with development delivery Lead, motivate and develop a growing sales team Drive marketing strategy to optimise values and regeneration impact Manage forecasting, reporting and financial performance in collaboration with Finance Work closely with development and construction teams on pricing, specification and viability Build strong relationships with external partners, regulators and stakeholders To succeed as Head of Lettings, Sales and Marketing, you'll bring: Senior level experience within a housing association, registered provider, developer or main contractor environment Strong knowledge of new build sales, PRS, shared ownership and affordable home ownership initiatives Proven experience leading a high profile sales and lettings function Confidence presenting to Boards and external stakeholders Experience working in fast-paced environments with competing priorities Strong leadership capability and team development experience This organisation has already delivered significant growth and has an expanding pipeline of residential schemes, with hundreds of homes in development and ambitious long-term delivery plans. This position offers you the opportunity to influence strategy, shape systems and grow alongside a regeneration focused business with serious momentum.If you're ready to step into a strategic Head of Lettings, Sales and Marketing role with clear progression to Director level, apply online now to be part of the next phase of growth.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Regional Manager Lancashire & South Yorkshire Salary DOE This isn't a sit-back regional role. This is hands-on, high-volume, and commercially driven. You'll be leading multiple Garden Centres across Lancashire and South Yorkshire - supporting Garden Centre Managers, driving standards and making sure performance delivers. If you're an experienced multi-site operator who thrives in fast-paced retail, this could be your next move. The Role You'll take full regional responsibility for: Sales, margin and labour control Stock discipline and cost management Retail standards and customer experience Recruitment and development across your sites Delivering KPIs consistently You'll work closely with Garden Centre Managers - coaching, challenging and supporting them to improve performance. This is visible leadership. Not remote management. What You'll Be Doing Leading and developing Centre Managers and their teams Driving high retail standards across all locations Monitoring multiple P&Ls and acting where needed Managing recruitment and succession in your region Troubleshooting issues quickly and effectively Reporting directly to the Group Operations Director You'll be expected to set the pace. About You You're already operating as an Area or Regional Manager in a high-volume retail environment. You: Understand multi-site retail performance Are commercially sharp and confident with numbers Can motivate and stretch leadership teams Are structured, organised and solutions-focused Have high standards and strong attention to detail Know how to balance people leadership with commercial delivery You're not afraid to challenge. But you're equally comfortable inspiring. What's On Offer Salary negotiable depending on experience + car allowance Staff discount across Garden Centres and Restaurants Staff parking The opportunity to join a growing, forward-thinking garden centre group If you want a regional role where you can genuinely influence performance, build strong teams and deliver results - let's have a conversation. How to Apply? Apply below or get in touch with Michail for a chat at (phone number removed) - (url removed)
Feb 27, 2026
Full time
Regional Manager Lancashire & South Yorkshire Salary DOE This isn't a sit-back regional role. This is hands-on, high-volume, and commercially driven. You'll be leading multiple Garden Centres across Lancashire and South Yorkshire - supporting Garden Centre Managers, driving standards and making sure performance delivers. If you're an experienced multi-site operator who thrives in fast-paced retail, this could be your next move. The Role You'll take full regional responsibility for: Sales, margin and labour control Stock discipline and cost management Retail standards and customer experience Recruitment and development across your sites Delivering KPIs consistently You'll work closely with Garden Centre Managers - coaching, challenging and supporting them to improve performance. This is visible leadership. Not remote management. What You'll Be Doing Leading and developing Centre Managers and their teams Driving high retail standards across all locations Monitoring multiple P&Ls and acting where needed Managing recruitment and succession in your region Troubleshooting issues quickly and effectively Reporting directly to the Group Operations Director You'll be expected to set the pace. About You You're already operating as an Area or Regional Manager in a high-volume retail environment. You: Understand multi-site retail performance Are commercially sharp and confident with numbers Can motivate and stretch leadership teams Are structured, organised and solutions-focused Have high standards and strong attention to detail Know how to balance people leadership with commercial delivery You're not afraid to challenge. But you're equally comfortable inspiring. What's On Offer Salary negotiable depending on experience + car allowance Staff discount across Garden Centres and Restaurants Staff parking The opportunity to join a growing, forward-thinking garden centre group If you want a regional role where you can genuinely influence performance, build strong teams and deliver results - let's have a conversation. How to Apply? Apply below or get in touch with Michail for a chat at (phone number removed) - (url removed)
Job Title: Accounts Assistant Location: Office-based Shoeburyness Hours: Full-time, 37.5 hours per week Working hours: 08 00 or 09 30 (1-hour lunch break) Salary: Competitive (dependent on experience) About Us We are a well-established, family-run road transport business based in Shoeburyness. In recent years the business has expanded, and we are now in a period of positive change as we review our systems and adapt to new technologies and business needs. Our finance function is being refreshed as part of this process, and we are looking for an Accounts Assistant who is not only comfortable with core accounts work, but who is also open-minded, proactive, and keen to be part of an evolving business. The Role This is a hands-on accounts role supporting the Financial Director and wider office team. This role would suit someone who takes pride in the calibre of their work, is receptive to change, and enjoys looking for logical, efficient ways to improve how tasks are carried out. Key Responsibilities - Sales & Purchase Invoicing Preparing invoice sheets from completed jobs Raising and issuing sales invoices Raising and managing purchase invoices Responding to customer and supplier invoice queries - Costing & Analysis Analysing parking sheets by customer and allocating costs to cost sheets Posting agency driver costs to cost sheets Analysing fuel invoices by department Maintaining accurate records to support reporting and cost control - Intercompany & Period Tasks Raising monthly intercompany invoices Supporting periodic finance tasks as required - Support to Financial Director Providing day-to-day support to the Financial Director Acting as cover for certain finance tasks during periods of absence - Payroll (Emergency Cover) Having a basic understanding of payroll Ability to process payroll in case of emergency About You Previous experience in an accounts or finance administration role Comfortable working with sales and purchase invoices Highly conscientious, with strong attention to detail Logical thinker with an interest in understanding how the wider business functions Open, receptive, and adaptable to change A can-do attitude with a willingness to suggest improvements Confident using accounting systems and Excel Able to work independently within a small office environment Desirable (but not essential): Experience within haulage, transport, or logistics Experience working through system or process changes What We Offer A stable, full-time role within a growing family-run business Opportunity to evolve alongside the business as systems, technology, and processes develop A supportive office environment where ideas and suggestions are welcomed Long-term role for someone who wants to be part of a business adapting to modern ways of working 23 days holiday plus bank holidays Health Cash Plan which allows you access and financial support for dental, optical, physiotherapy, health screenings and plenty more as well as 24/7 GP access. Free on site parking
Feb 27, 2026
Full time
Job Title: Accounts Assistant Location: Office-based Shoeburyness Hours: Full-time, 37.5 hours per week Working hours: 08 00 or 09 30 (1-hour lunch break) Salary: Competitive (dependent on experience) About Us We are a well-established, family-run road transport business based in Shoeburyness. In recent years the business has expanded, and we are now in a period of positive change as we review our systems and adapt to new technologies and business needs. Our finance function is being refreshed as part of this process, and we are looking for an Accounts Assistant who is not only comfortable with core accounts work, but who is also open-minded, proactive, and keen to be part of an evolving business. The Role This is a hands-on accounts role supporting the Financial Director and wider office team. This role would suit someone who takes pride in the calibre of their work, is receptive to change, and enjoys looking for logical, efficient ways to improve how tasks are carried out. Key Responsibilities - Sales & Purchase Invoicing Preparing invoice sheets from completed jobs Raising and issuing sales invoices Raising and managing purchase invoices Responding to customer and supplier invoice queries - Costing & Analysis Analysing parking sheets by customer and allocating costs to cost sheets Posting agency driver costs to cost sheets Analysing fuel invoices by department Maintaining accurate records to support reporting and cost control - Intercompany & Period Tasks Raising monthly intercompany invoices Supporting periodic finance tasks as required - Support to Financial Director Providing day-to-day support to the Financial Director Acting as cover for certain finance tasks during periods of absence - Payroll (Emergency Cover) Having a basic understanding of payroll Ability to process payroll in case of emergency About You Previous experience in an accounts or finance administration role Comfortable working with sales and purchase invoices Highly conscientious, with strong attention to detail Logical thinker with an interest in understanding how the wider business functions Open, receptive, and adaptable to change A can-do attitude with a willingness to suggest improvements Confident using accounting systems and Excel Able to work independently within a small office environment Desirable (but not essential): Experience within haulage, transport, or logistics Experience working through system or process changes What We Offer A stable, full-time role within a growing family-run business Opportunity to evolve alongside the business as systems, technology, and processes develop A supportive office environment where ideas and suggestions are welcomed Long-term role for someone who wants to be part of a business adapting to modern ways of working 23 days holiday plus bank holidays Health Cash Plan which allows you access and financial support for dental, optical, physiotherapy, health screenings and plenty more as well as 24/7 GP access. Free on site parking
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Feb 27, 2026
Full time
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Red Door Recruitment
Hemel Hempstead, Hertfordshire
A very successful business within the aerospace industry, is looking for a bright and confident candidate to join their office in Hemel Hempstead. This is a fantastic opportunity for a naturally organised candidate who shows great motivation, takes initiative, and is proactive in their approach to work. In return, you will learn everything about the industry whilst supporting their UK Senior Sales Director with the day-to-day administration needs, in a busy and supportive environment. What s in it for you? Salary: Up to £33k, dependent on experience Hours: Monday Friday 8.30am-5.30pm (this is an office-based role) Annual discretionary bonus scheme 28 days holiday inc. bank holidays Private healthcare Contributory pension plan Free parking electric charging point available Monthly lunches Fully fitted staff gym Fully fitted kitchen facilities Key Responsibilities: Provide day to day admin support to Senior Sales & Purchasing Manager Collating of quotes and market data via telephone and email high volume, 100+ per day Data entry of quotes and market data into company inventory system to identify usage trends that will assist stock purchasing Processing Sales and Purchase Orders and coordinating order shipping of on behalf of the Sales Manager Deliver high quality customer service and responses to customers and vendors alike What the employer is looking for: At least 2 years experience in a similar position, high volume calls and data entry Confident user of Excel (intermediate) Excellent organisation and administration skills Good confident telephone manner and communication skills Able to work independently and under own initiative High energy level, sense of urgency and self-motivated Excellent attention to detail Team player with a good sense of humour There is a small dog in the office, so you must like dogs! Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Feb 27, 2026
Full time
A very successful business within the aerospace industry, is looking for a bright and confident candidate to join their office in Hemel Hempstead. This is a fantastic opportunity for a naturally organised candidate who shows great motivation, takes initiative, and is proactive in their approach to work. In return, you will learn everything about the industry whilst supporting their UK Senior Sales Director with the day-to-day administration needs, in a busy and supportive environment. What s in it for you? Salary: Up to £33k, dependent on experience Hours: Monday Friday 8.30am-5.30pm (this is an office-based role) Annual discretionary bonus scheme 28 days holiday inc. bank holidays Private healthcare Contributory pension plan Free parking electric charging point available Monthly lunches Fully fitted staff gym Fully fitted kitchen facilities Key Responsibilities: Provide day to day admin support to Senior Sales & Purchasing Manager Collating of quotes and market data via telephone and email high volume, 100+ per day Data entry of quotes and market data into company inventory system to identify usage trends that will assist stock purchasing Processing Sales and Purchase Orders and coordinating order shipping of on behalf of the Sales Manager Deliver high quality customer service and responses to customers and vendors alike What the employer is looking for: At least 2 years experience in a similar position, high volume calls and data entry Confident user of Excel (intermediate) Excellent organisation and administration skills Good confident telephone manner and communication skills Able to work independently and under own initiative High energy level, sense of urgency and self-motivated Excellent attention to detail Team player with a good sense of humour There is a small dog in the office, so you must like dogs! Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
National Account Manager - Remote Location : Home-based with requirement to travel to customers/office when required Salary : £50,000k per annum, DOE + Benefits Package Contract : Full-Time Permanent Drive Growth. Reignite Relationships. Protect Margin! We re recruiting a commercially astute National Account Manager to manage and grow a portfolio of key customer accounts across Sirane s absorbency and specialist packaging product ranges. This role combines strategic account development with a defined focus on re-engaging dormant accounts and winning back previously lost customers turning historic relationships into sustainable, profitable partnerships. If you thrive on commercial ownership, disciplined margin management, and structured account growth, this is an opportunity to make measurable impact. The Opportunity Reporting to the Sales Director, you will act as the primary commercial interface between Sirane and its customers ensuring alignment between customer demand, operational capability, service delivery and profitability. You will take ownership of: Account Growth & Development • Managing a portfolio of national retail, food manufacturing, processor and specialist sector accounts • Driving profitable growth across absorbency and specialist packaging ranges • Identifying cross-sell and up-sell opportunities • Creating structured account development plans for key customers • Dormant Account Re-Engagement & Win-Back • Identifying accounts with no trade in 12+ months • Developing structured reactivation strategies • Presenting targeted commercial proposals aligned to current capability • Converting historic relationships into sustainable repeat business • Reporting quarterly on pipeline and conversion performance Commercial & Margin Discipline • Protecting and growing gross margin through disciplined pricing • Leading price reviews in line with raw material movements • Ensuring new and reactivated business meets agreed commercial thresholds NPD & Innovation Conversion • Partnering with customers on new product development opportunities • Ensuring effective qualification prior to sampling • Driving strong conversion from trial to commercial launch Forecasting & Operational Alignment • Delivering accurate rolling 12-month forecasts • Collaborating cross-functionally with Customer Service, Operations and Procurement • Supporting stock management and minimising obsolescence risk What We re Looking For You will bring: • Experience managing national accounts within packaging, food manufacturing or absorbency sectors • A proven track record of account growth and retention • Strong commercial acumen and margin awareness • Experience handling complex customer requirements • Robust forecasting discipline and CRM capability • Excellent negotiation and stakeholder management skills • A clean driving licence and willingness to travel nationally About You You are: • Commercially sharp and analytically minded • Confident re-engaging lapsed or challenging relationships • Structured in your approach to pipeline and account planning • Resilient, proactive and performance-driven • Comfortable working cross-functionally to deliver results • Customer-focused but disciplined in execution Why Join Us • This is a visible, growth-critical role within the commercial team, offering: • Strategic ownership of key national accounts • Autonomy with accountability • Exposure across retail and food manufacturing sectors • A strong focus on profitable, sustainable growth If you re ready to take ownership of a national portfolio while driving win-back strategy and disciplined commercial performance, we d welcome your application! No agencies please.
Feb 27, 2026
Full time
National Account Manager - Remote Location : Home-based with requirement to travel to customers/office when required Salary : £50,000k per annum, DOE + Benefits Package Contract : Full-Time Permanent Drive Growth. Reignite Relationships. Protect Margin! We re recruiting a commercially astute National Account Manager to manage and grow a portfolio of key customer accounts across Sirane s absorbency and specialist packaging product ranges. This role combines strategic account development with a defined focus on re-engaging dormant accounts and winning back previously lost customers turning historic relationships into sustainable, profitable partnerships. If you thrive on commercial ownership, disciplined margin management, and structured account growth, this is an opportunity to make measurable impact. The Opportunity Reporting to the Sales Director, you will act as the primary commercial interface between Sirane and its customers ensuring alignment between customer demand, operational capability, service delivery and profitability. You will take ownership of: Account Growth & Development • Managing a portfolio of national retail, food manufacturing, processor and specialist sector accounts • Driving profitable growth across absorbency and specialist packaging ranges • Identifying cross-sell and up-sell opportunities • Creating structured account development plans for key customers • Dormant Account Re-Engagement & Win-Back • Identifying accounts with no trade in 12+ months • Developing structured reactivation strategies • Presenting targeted commercial proposals aligned to current capability • Converting historic relationships into sustainable repeat business • Reporting quarterly on pipeline and conversion performance Commercial & Margin Discipline • Protecting and growing gross margin through disciplined pricing • Leading price reviews in line with raw material movements • Ensuring new and reactivated business meets agreed commercial thresholds NPD & Innovation Conversion • Partnering with customers on new product development opportunities • Ensuring effective qualification prior to sampling • Driving strong conversion from trial to commercial launch Forecasting & Operational Alignment • Delivering accurate rolling 12-month forecasts • Collaborating cross-functionally with Customer Service, Operations and Procurement • Supporting stock management and minimising obsolescence risk What We re Looking For You will bring: • Experience managing national accounts within packaging, food manufacturing or absorbency sectors • A proven track record of account growth and retention • Strong commercial acumen and margin awareness • Experience handling complex customer requirements • Robust forecasting discipline and CRM capability • Excellent negotiation and stakeholder management skills • A clean driving licence and willingness to travel nationally About You You are: • Commercially sharp and analytically minded • Confident re-engaging lapsed or challenging relationships • Structured in your approach to pipeline and account planning • Resilient, proactive and performance-driven • Comfortable working cross-functionally to deliver results • Customer-focused but disciplined in execution Why Join Us • This is a visible, growth-critical role within the commercial team, offering: • Strategic ownership of key national accounts • Autonomy with accountability • Exposure across retail and food manufacturing sectors • A strong focus on profitable, sustainable growth If you re ready to take ownership of a national portfolio while driving win-back strategy and disciplined commercial performance, we d welcome your application! No agencies please.
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Feb 27, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Role Title: Customer Success Manager (CSM) Team: Customer Experience Manager: Director of Customer Experience RACI Role: R on proactive account management, user training, and platform engagement; A on onboarding, account health, renewal success and adoption; C/I with Sales, Product, and Creative. Delegation Readiness Level: Target = Level 3 - 4 At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We're conquering the global automotive software market (think 30 countries and counting!). We're not just building AI; we're building the future of auto retail. Role Purpose The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You'll be on the front line with our clients, acting as their day-to-day contact and internal advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential) Core Responsibilities Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals Drive feature adoption and usage through training, nudges and 1:1 support Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS) Own renewals and work cross-functionally to reduce churn risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign launches in collaboration with Creative and CX Track key metrics and report on account success regularly to internal stakeholders Skills & Experience Required 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment Excellent communication and relationship-building skills Strong project management and organisational skills Comfortable working with product data, CRM tools (like Salesforce), and dashboards Able to manage multiple accounts with varying needs and priorities Proactive, curious, and empathetic with a customer-first mindset Short-Term Focus Build trusted relationships with key clients, especially new onboardings Identify gaps in onboarding flows and develop repeatable best practices Improve usage and engagement rates across a portfolio of strategic accounts Flag and resolve churn risks early Expected Impact Customers feel supported, confident and clear on how to use Phyron's platform to its full potential Retention and renewal rates increase due to improved customer outcomes Internal teams gain better visibility on client sentiment and feedback Reduced reactive support due to stronger onboarding and proactive management Behavioural & Leadership Competencies Customer obsessed - balances empathy with commercial awareness Highly accountable with a proactive mindset Strong communicator and listener Thrives in a fast-paced, scale-up environment Autonomy & Decision-Making Scope Expected Delegation Level: Level 3 - 4 Manages day-to-day customer interactions and success plans Escalates for high-risk renewals or strategic account issues Suggests improvements and iterates onboarding and engagement processes with CX and Product teams Here's what we have to offer: Growth: We're a rapidly growing company, and you'll have the opportunity to grow and develop your skills alongside us. Support: We're a supportive and collaborative team, and you'll have the resources and guidance you need to succeed. Development: We invest in your professional development with opportunities for training, mentorship, and career advancement. Impact: You'll get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference. Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off! Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.
Feb 27, 2026
Full time
Role Title: Customer Success Manager (CSM) Team: Customer Experience Manager: Director of Customer Experience RACI Role: R on proactive account management, user training, and platform engagement; A on onboarding, account health, renewal success and adoption; C/I with Sales, Product, and Creative. Delegation Readiness Level: Target = Level 3 - 4 At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We're conquering the global automotive software market (think 30 countries and counting!). We're not just building AI; we're building the future of auto retail. Role Purpose The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You'll be on the front line with our clients, acting as their day-to-day contact and internal advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential) Core Responsibilities Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals Drive feature adoption and usage through training, nudges and 1:1 support Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS) Own renewals and work cross-functionally to reduce churn risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign launches in collaboration with Creative and CX Track key metrics and report on account success regularly to internal stakeholders Skills & Experience Required 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment Excellent communication and relationship-building skills Strong project management and organisational skills Comfortable working with product data, CRM tools (like Salesforce), and dashboards Able to manage multiple accounts with varying needs and priorities Proactive, curious, and empathetic with a customer-first mindset Short-Term Focus Build trusted relationships with key clients, especially new onboardings Identify gaps in onboarding flows and develop repeatable best practices Improve usage and engagement rates across a portfolio of strategic accounts Flag and resolve churn risks early Expected Impact Customers feel supported, confident and clear on how to use Phyron's platform to its full potential Retention and renewal rates increase due to improved customer outcomes Internal teams gain better visibility on client sentiment and feedback Reduced reactive support due to stronger onboarding and proactive management Behavioural & Leadership Competencies Customer obsessed - balances empathy with commercial awareness Highly accountable with a proactive mindset Strong communicator and listener Thrives in a fast-paced, scale-up environment Autonomy & Decision-Making Scope Expected Delegation Level: Level 3 - 4 Manages day-to-day customer interactions and success plans Escalates for high-risk renewals or strategic account issues Suggests improvements and iterates onboarding and engagement processes with CX and Product teams Here's what we have to offer: Growth: We're a rapidly growing company, and you'll have the opportunity to grow and develop your skills alongside us. Support: We're a supportive and collaborative team, and you'll have the resources and guidance you need to succeed. Development: We invest in your professional development with opportunities for training, mentorship, and career advancement. Impact: You'll get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference. Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off! Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
