Great opportunity to join established business in their Customer Service team as a Customer Service Coordinator. Duties will include ensuring a positive customer experience by managing enquiries via email and phone, resolving any issues promptly, coordinating communication across departments including sales, logistics, technical support and operations and maintaining accurate customer records. The coordinator supports daily operations within the customer service team and helps optimize processes to enhance service quality. The successful applicant will ideally have previous customer service and administration experience. Computer literate with Microsoft Office essential. Sage X3 and AI experience advantageous (but not essential). Apply now immediate interviews and start available. Salary £competitive plus bonus and benefits.
Apr 01, 2026
Full time
Great opportunity to join established business in their Customer Service team as a Customer Service Coordinator. Duties will include ensuring a positive customer experience by managing enquiries via email and phone, resolving any issues promptly, coordinating communication across departments including sales, logistics, technical support and operations and maintaining accurate customer records. The coordinator supports daily operations within the customer service team and helps optimize processes to enhance service quality. The successful applicant will ideally have previous customer service and administration experience. Computer literate with Microsoft Office essential. Sage X3 and AI experience advantageous (but not essential). Apply now immediate interviews and start available. Salary £competitive plus bonus and benefits.
Business Development Coordinator 29,000 - 30K Basic + Commission Immediate Start Excellent Opportunity This position is focused on identifying and qualifying new business opportunities through proactive outreach and maintaining accurate customer records in our CRM. Success in this role requires a combination of strong communication skills, resilience, a sales mind-set to support the sales director. We are looking for someone dynamic, hungry and motivated, this is an excellent opportunity and could lead to a permanent role for the right candidate. Key responsibilities for Business Development Coordinator: Proactively contact potential clients via phone, email, social media, and CRM systems Generate new business opportunities by identifying and qualifying leads. Gather, record, and analyse customer intelligence and input into CRM systems. Schedule qualified appointments for Area Sales Managers and maintain up-to-date diaries. Build rapport and develop relationships with prospects and customers. Achieve and exceed daily, weekly, and monthly KPIs. Monitor and respond to online enquiries and web chat services. Assist with marketing campaigns, direct mail follow-ups, and outbound email projects. Administration duties and support to the sales director Collaborate closely with the wider sales team to align activities and drive sales growth. Key Skills required for Business Development Coordinator; Previous experience in telesales, business development or appointment setting Proactive and adaptable to provide admin support as required Confident communicator with strong persuasion and negotiation skills. A self-motivated attitude with the ability to work towards targets. Excellent customer service skills and a professional approach. Tech savvy with proficiency in Microsoft office, CRM and social media platforms Business Development Coordinator Temporary Immediate Start 29,000 - 30K Basic + Commission Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful. By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website
Oct 07, 2025
Seasonal
Business Development Coordinator 29,000 - 30K Basic + Commission Immediate Start Excellent Opportunity This position is focused on identifying and qualifying new business opportunities through proactive outreach and maintaining accurate customer records in our CRM. Success in this role requires a combination of strong communication skills, resilience, a sales mind-set to support the sales director. We are looking for someone dynamic, hungry and motivated, this is an excellent opportunity and could lead to a permanent role for the right candidate. Key responsibilities for Business Development Coordinator: Proactively contact potential clients via phone, email, social media, and CRM systems Generate new business opportunities by identifying and qualifying leads. Gather, record, and analyse customer intelligence and input into CRM systems. Schedule qualified appointments for Area Sales Managers and maintain up-to-date diaries. Build rapport and develop relationships with prospects and customers. Achieve and exceed daily, weekly, and monthly KPIs. Monitor and respond to online enquiries and web chat services. Assist with marketing campaigns, direct mail follow-ups, and outbound email projects. Administration duties and support to the sales director Collaborate closely with the wider sales team to align activities and drive sales growth. Key Skills required for Business Development Coordinator; Previous experience in telesales, business development or appointment setting Proactive and adaptable to provide admin support as required Confident communicator with strong persuasion and negotiation skills. A self-motivated attitude with the ability to work towards targets. Excellent customer service skills and a professional approach. Tech savvy with proficiency in Microsoft office, CRM and social media platforms Business Development Coordinator Temporary Immediate Start 29,000 - 30K Basic + Commission Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful. By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website
Service Desk Administrator, 2-4 weeks+ Mon to Fri, 37.5 hrs p/w Llanelli, office-based Your new company An award-winning audio and visual company. Your new role About the Role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operationsExcellent communication skills - verbal, written, and interpersonal.IT proficiency, especially in service tracking, reporting, and administration systems. What you'll get in return This is a temporary role to start immediately. Depending on performance, you may have the opportunity to apply for a permanent role within the organisation. Hours of work are 8.30am to 5pm, with 1 hour for lunch. It's a 37.5 hour working week, Monday to Friday. This is a fully office-based role. The hourly rate for the role is £12.82 - £14.87 per hour (depending on experience). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Service Desk Administrator, 2-4 weeks+ Mon to Fri, 37.5 hrs p/w Llanelli, office-based Your new company An award-winning audio and visual company. Your new role About the Role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operationsExcellent communication skills - verbal, written, and interpersonal.IT proficiency, especially in service tracking, reporting, and administration systems. What you'll get in return This is a temporary role to start immediately. Depending on performance, you may have the opportunity to apply for a permanent role within the organisation. Hours of work are 8.30am to 5pm, with 1 hour for lunch. It's a 37.5 hour working week, Monday to Friday. This is a fully office-based role. The hourly rate for the role is £12.82 - £14.87 per hour (depending on experience). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Temporary Sales Support Coordinator Ipswich Immediate Start 6 months minimum Your new company My client is a forward-thinking and growing business with an impressive clientele. Your new role This is a new temporary Sales Support Coordinator due to continued business growth. You will be working closely with an experienced 4-person team but forming part of a wider sales team. Duties are varied and include but not limited to: Processing customer orders within 24 hours of receipt. Monitor sales orders to ensure delivery deadlines are met and communicate any delays immediately with a customer. Progress forward orders/back orders by monitoring stock available and completing purchase orders. Log customer interactions and activity accurately within the company's CRM system and via email. Resolve customer queries and issues. Collaborate with the logistics and sales teams to ensure smooth order processing and delivery schedules. Maintaining and updating customer information such as address/prices/specific requirements, to ensure accurate completion of orders. What you'll need to succeed To be successful in this job, you will need a 'can-do approach' towards your work, as well as: A positive and proactive attitude, with a commitment to delivering high-quality customer service.Prior experience in customer service.Excellent verbal and written communication skills, with a professional and courteous demeanour.Proficiency in using Microsoft Office. Experience of CRM/ERP systems would be beneficial.Strong problem-solving skills, with the ability to manage and resolve queries effectively.Ability to work efficiently in a fast-paced environment.Good organisational skills and attention to detail.To be confident of your own ability and skills, but able to learn and listen and develop.A confident communicator who understands that a positive attitude gets great results. What you'll get in return In return, you will be joining a truly collaborative team environment working as part of an experienced team. This temporary position will run for 6 months and is likely to be extended beyond that. You will also be offered an immediate start and a competitive hourly rate. Monday to Friday - 35 hour week On-site parking 100% on-site What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Temporary Sales Support Coordinator Ipswich Immediate Start 6 months minimum Your new company My client is a forward-thinking and growing business with an impressive clientele. Your new role This is a new temporary Sales Support Coordinator due to continued business growth. You will be working closely with an experienced 4-person team but forming part of a wider sales team. Duties are varied and include but not limited to: Processing customer orders within 24 hours of receipt. Monitor sales orders to ensure delivery deadlines are met and communicate any delays immediately with a customer. Progress forward orders/back orders by monitoring stock available and completing purchase orders. Log customer interactions and activity accurately within the company's CRM system and via email. Resolve customer queries and issues. Collaborate with the logistics and sales teams to ensure smooth order processing and delivery schedules. Maintaining and updating customer information such as address/prices/specific requirements, to ensure accurate completion of orders. What you'll need to succeed To be successful in this job, you will need a 'can-do approach' towards your work, as well as: A positive and proactive attitude, with a commitment to delivering high-quality customer service.Prior experience in customer service.Excellent verbal and written communication skills, with a professional and courteous demeanour.Proficiency in using Microsoft Office. Experience of CRM/ERP systems would be beneficial.Strong problem-solving skills, with the ability to manage and resolve queries effectively.Ability to work efficiently in a fast-paced environment.Good organisational skills and attention to detail.To be confident of your own ability and skills, but able to learn and listen and develop.A confident communicator who understands that a positive attitude gets great results. What you'll get in return In return, you will be joining a truly collaborative team environment working as part of an experienced team. This temporary position will run for 6 months and is likely to be extended beyond that. You will also be offered an immediate start and a competitive hourly rate. Monday to Friday - 35 hour week On-site parking 100% on-site What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Temporary Sales Support Coordinator Ipswich Immediate Start 6 months minimum Your new company My client is a forward-thinking and growing business with an impressive clientele. Your new role This is a new temporary Sales Support Coordinator due to continued business growth. You will be working closely with an experienced 4-person team but forming part of a wider sales team. Duties are varied and include but not limited to: Processing customer orders within 24 hours of receipt. Monitor sales orders to ensure delivery deadlines are met and communicate any delays immediately with a customer. Progress forward orders/back orders by monitoring stock available and completing purchase orders. Log customer interactions and activity accurately within the company's CRM system and via email. Resolve customer queries and issues. Collaborate with the logistics and sales teams to ensure smooth order processing and delivery schedules. Maintaining and updating customer information such as address/prices/specific requirements, to ensure accurate completion of orders. What you'll need to succeed To be successful in this job, you will need a 'can-do approach' towards your work, as well as: A positive and proactive attitude, with a commitment to delivering high-quality customer service.Prior experience in customer service.Excellent verbal and written communication skills, with a professional and courteous demeanour.Proficiency in using Microsoft Office. Experience of CRM/ERP systems would be beneficial.Strong problem-solving skills, with the ability to manage and resolve queries effectively.Ability to work efficiently in a fast-paced environment.Good organisational skills and attention to detail.To be confident of your own ability and skills, but able to learn and listen and develop.A confident communicator who understands that a positive attitude gets great results. What you'll get in return In return, you will be joining a truly collaborative team environment working as part of an experienced team. This temporary position will run for 6 months and is likely to be extended beyond that. You will also be offered an immediate start and a competitive hourly rate. Monday to Friday - 35 hour week On-site parking 100% on-site What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 01, 2025
Full time
Temporary Sales Support Coordinator Ipswich Immediate Start 6 months minimum Your new company My client is a forward-thinking and growing business with an impressive clientele. Your new role This is a new temporary Sales Support Coordinator due to continued business growth. You will be working closely with an experienced 4-person team but forming part of a wider sales team. Duties are varied and include but not limited to: Processing customer orders within 24 hours of receipt. Monitor sales orders to ensure delivery deadlines are met and communicate any delays immediately with a customer. Progress forward orders/back orders by monitoring stock available and completing purchase orders. Log customer interactions and activity accurately within the company's CRM system and via email. Resolve customer queries and issues. Collaborate with the logistics and sales teams to ensure smooth order processing and delivery schedules. Maintaining and updating customer information such as address/prices/specific requirements, to ensure accurate completion of orders. What you'll need to succeed To be successful in this job, you will need a 'can-do approach' towards your work, as well as: A positive and proactive attitude, with a commitment to delivering high-quality customer service.Prior experience in customer service.Excellent verbal and written communication skills, with a professional and courteous demeanour.Proficiency in using Microsoft Office. Experience of CRM/ERP systems would be beneficial.Strong problem-solving skills, with the ability to manage and resolve queries effectively.Ability to work efficiently in a fast-paced environment.Good organisational skills and attention to detail.To be confident of your own ability and skills, but able to learn and listen and develop.A confident communicator who understands that a positive attitude gets great results. What you'll get in return In return, you will be joining a truly collaborative team environment working as part of an experienced team. This temporary position will run for 6 months and is likely to be extended beyond that. You will also be offered an immediate start and a competitive hourly rate. Monday to Friday - 35 hour week On-site parking 100% on-site What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
