33 jobs found

Lead an iconic, upscale hotel at the heart of Liverpool s world class waterfront event campus. Are you an inspirational hotel leader with the vision, commercial drive and ambition to elevate one of Liverpool s flagship hotels to even greater heights? The hotel part of the globally recognised brand and operated by our award winning client s event campus is seeking a dynamic, strategic and people focused General Manager to shape the next exciting chapter of their 4 star, 216 bedroom property. This is far from a steady state role. It s a high profile, high impact leadership opportunity where your decisions will directly influence guest experience, commercial performance, team culture and the hotel s prominent position within a thriving city hospitality scene. What You ll Lead As General Manager, you will drive: Exceptional guest experiences that keep the hotel front of mind for business, leisure and international travellers. Commercial performance and revenue growth, strengthening our client s position in a competitive market. Service excellence and brand reputation, ensuring every stay reflects the quality synonymous with the hotel. You ll also steer several upcoming strategic projects, including: Major refurbishments planned for 2026 and 2028. Capital investment initiatives. Innovative service enhancements that will elevate the guest journey even further. This is your opportunity to shape the future of a highly successful hotel. Who Our Client Is Looking For You are an experienced General Manager, or a senior hotel leader ready for that next step, ideally having a background in upscale or lifestyle hospitality. You combine operational excellence with sharp commercial acumen and have a track record of delivering strong financial, guest satisfaction and brand performance metrics. They re looking for someone who brings: Strategic leadership experience, including planning, budgeting and business growth. Outstanding people leadership, fostering a high performing, motivated and engaged team. Operational rigor, ensuring compliance, safety, governance and asset protection. Commercial edge, with the ability to identify revenue opportunities and drive sustained performance. A Role at the Heart of a Major Events Ecosystem You will work closely with the Chief Operating Officer, as well as brand partners, city stakeholders and executive leaders across the campus. Building strong client relationships within our client s vibrant events programme will be essential to your success. This is a rare opportunity to lead an established, respected, high performing hotel in one of the UK s most exciting visitor destinations, while shaping its evolution and driving its continued success. Please note, our client may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form with a covering letter as soon as possible. Closing Date: 2nd of April 2026 Interview Dates: These will be held between 7th and 17th of April 2026 Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.

Operations Director Location: Kington, Herefordshire (On-site) Salary: £45,000 £50,000 per annum (dependent on experience) Contract: Full-Time, Permanent Reporting to: Chairman of the Board Governance: Position on the Board of Directors (Monthly Meetings) Start date: Immediate start preferred Application Deadline: 24th April 2026, 5pm The Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Organisational Structure You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team. Direct Reports Sales & Marketing Manager: Driving occupancy and commercial revenue. Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting. Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained. Head of Kitchen: Managing food safety, gross profit (GP), and quality of service. Key Responsibilities 1. Strategic Leadership & Governance Prepare and present monthly operational reports to the Chairman and the Board. Present Key financial reports in collaboration with the admin assistant. Lead the annual business planning process. In collaboration with the sales and marketing manager, implement the marketing strategy. Act as a guardian of Dunfield s culture, ensuring the venue remains a "home from home" for all guests. 2. Financial & Commercial Management Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs. Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy. Understands the importance of financial management and has the ability to compile financial reports for Board meetings. 3. Operational Excellence & Compliance Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting. Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests. Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency. Share duty manager responsibilities. 4. People & Culture Foster a high-performing, collaborative environment between the distinct departments. Manage recruitment, appraisals, and professional development for the senior team. Performance Indicators (KPIs) 1. Financial & Efficiency KPIs Primary KPI: Achievement of 103 FHE days. Secondary KPI: 15% conversion rate of OTA guests to direct bookers. Tertiary KPI: Average TRevPAG of £2.00+ per guest. 2. Operational & Capacity KPIs Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups. The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance). Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing. 3. Compliance & Duty Management KPIs Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding). Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality. Staff Retention & Training: A target for Staff Turnover The Ideal Candidate Experience Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management. Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders. Commercial Acumen: Proven track record of improving profit margins without compromising service quality. Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance). Skills Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3 5 years. Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances. Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor. Benefits Board Position: A genuine opportunity to shape the future of a significant regional venue. Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy. Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside. Why Join Us? You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike. Job Description: Internal Document Role Profile Job Title: Operations Director Department: board level Contract Type: Full-time, Permanent Salary Grade: TBC Start date: ASAP Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Key Responsibilities 1. Financial Stewardship & Yield Management Monitor the venue s "Daily Burn" of £978.08, ensuring all operational activities contribute toward our annual break-even target of 103 "Full House Equivalent" (FHE) days. Implement and manage "Minimum Facility Fees" and "Minimum Catering Fees" to protect the venue against the risks of under-capacity. Drive a 2026 strategy to move from per-person metrics to FHE tracking to secure long-term sustainability. 2. Operational Excellence & Asset Management Oversee the maintenance and upkeep of the historic manor, 15 acres of grounds and the indoor swimming pool our "gold dust" asset. Manage a quadrupling of energy costs through aggressive utility efficiency and smart scheduling of "Whole Site" vs. "Stables" bookings. Ensure the venue remains a "Safe Sanctuary" for schools and youth groups, maintaining all regulatory standards for residential stays. 3. Commercial Growth & Guest Experience Execute the "Midweek Profit Zone" strategy, targeting corporate retreats and "Work from Hotel" bookings to fill the Monday Friday slump. Collaborate on the "TRevPAG" initiative (Total Revenue Per Available Guest) to increase spend on extras like the tuck shop and pool hire. Maintain the "Home from Home" vibe that differentiates us from institutional "mega" centers, ensuring high-quality communal spaces for all guests. 4. Mission & People Leadership Lead the staff team with a focus on hospitality and mission-alignment. Oversee the "Church Subsidy" model, ensuring that faith-based groups receive their mandated support while commercial groups provide the necessary profit margins. Candidate Profile Commercial Acumen: You understand that a 70% occupancy in the Stables can still result in a net loss and know how to fix it. Operational Grit: You are comfortable managing a high fixed-cost heritage site with complex heating and maintenance needs. Values-Driven: You respect our faith-rooted origins and can balance charitable "at-cost" bookings with high-margin commercial events. Strategic Thinker: You can translate a "Mixed Booking Model" into a daily action plan for your team. If you d like, I can also format this into a PDF, a designed job advert layout, or a shorter recruitment ready version.

This role is very rare , london based , up to 45k plus- + SC £2500-3500 per year and 10% bonus Manage the Housekeeping department, ensuring that the agreed strategy is being implemented Perform a high and consistent standard of service in compliance with the standards Seek responsibility, show initiative and take ownership for the department's performance Be a leader to be looked upon Ensure all areas of the Hotel are clean; apartments, public areas, back of house; Apartments and other areas are spot - checked daily, addressing any inconsistences with immediate effect, as well as planning if that is appropriate to the task/ area. Plan deep cleaning of all areas, carried out on a phased basis over and above routine cleaning Ensure laundry operations operate to standards; that all guests' linen is laundered properly, correctly stored, used and disposed of; any rejects or issues with the linen to be discussed with the laundry company whilst keeping the operations manager informed; discrepancies in counts and/or returns are followed up Make sure that guests and staff laundry operate to correct standard and everyone is aware of the SOP Establish and organize necessary training for the team to achieve the set of standards Set and periodically review the service standards with regards to market demands and competition Manage staff recruitment for the housekeeping department, reviews, probation periods and any underperformance; create rotas and update Fourth, manage holidays and any sickness/ absenteeism within the team Encourage open communication and share information with the housekeeping team Hold daily briefings and regular meetings to communicate important information to the team Be knowledgeable about the facilities, operating hours and services provided, keep yourself updated continuously on the Hotel's latest development and make recommendations Solve all problems encountered in a responsible and transparent way; encourage your team to take immediate decisions on minor problems or accidents that occur Make yourself available to the team when assistance is needed, and take the necessary action when required Apply and make sure the housekeeping team works following the COSHH, H&S and Safety and Security processes and procedures Ensure good functionality of your team working tools, which will subsequently reflect the service quality Create and implement concise long-term goals and strategies that will spur your department and subsequently the business to succeed and grow Previous experience managing a housekeeping team Proactive in approach with self-driven attitude Strong social and communication skills Capacity to handle unexpected issues effectively and efficiently Excellent spoken and written English Resourceful, positive approach to challenging situations, works well under pressure Aware of the use of chemicals used in housekeeping and cleaning practices

My client is seeking a hotel Reception Manager, to join a hotel in the Bromley area. We are seeking an experienced and guest-focused Reception Manager , to lead the Front Office team and oversee the daily operation of reception services. This role is pivotal in ensuring a seamless guest journey, from check-in to check-out, whilst maintaining the highest standards of service, professionalism, and efficiency. The ideal candidate will be a confident leader with excellent communication and organisational skills, capable of managing a team, resolving guest concerns, and driving service excellence. A strong understanding of front office systems, revenue awareness, and a proactive approach to problem-solving are essential. This is a hands on role to include, working both early and late shifts and weekends on a rota. As RECEPTION MANAGER, duties / responsibilities, consist of: Oversee the daily operation of the reception desk, ensuring smooth and efficient service at all times. Lead, motivate, and develop the Front Office team, including Receptionists and Night team. Ensure a warm, professional welcome and departure experience for all guests. Manage guest check-in, check-out, and reservation processes, ensuring accuracy and efficiency. Handle guest enquiries, feedback, and complaints promptly and professionally, ensuring resolution and guest satisfaction. Monitor room availability, occupancy levels, and coordinate closely with Housekeeping to optimise room readiness. Ensure all front office systems and procedures are followed, including cash handling and billing accuracy. Support reservation and revenue management strategies by maximising room sales, upselling, and promoting hotel services. Assist with and review daily reports for departments where necessary Maintain high standards of presentation, cleanliness, and organisation within the reception and lobby areas. Conduct regular team meetings as well as regular team performance reviews to communicate operational updates and service expectations. Ensure compliance with hotel policies, data protection regulations, and health & safety procedures. Assist with recruitment, onboarding, and training of new front office team members. Monitor team performance, attendance, and conduct appraisals in line with company procedures. Work collaboratively with all departments to ensure a seamless and consistent guest experience. Support the Night Audit process where required and ensure accurate end-of-day procedures. Drive guest engagement, loyalty, and positive reviews through exceptional service delivery. Perform additional duties as assigned by senior management including Duty Management shifts The salary for the role of Reception Manager, is given as £33,000 / per annum base salary, plus a quarterly incentive scheme in addition. A selection of other company benefits are available, including company benefit and free car parking. There is the possibility of temporary live-in accommodation for relocation if required. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK

Description The role of a residential assistant manager is to support the overall delivery of high quality, safe, and well maintained accommodation across the Butlins diverse residential estate. This includes hard FM responsibility for multiple accommodation villages , and team (staff) accommodation . Working closely with the Residential Facilities Manager, the role ensures exceptional guest and resident experience through effective day to day coordination, property standards management, and efficient maintenance planning. The postholder leads and motivates a team of multiskilled technicians , providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining accommodation readiness, responding to technical issues, delivering small works, and supporting long term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless accommodation experience for guests and team members alike. KPIs Accommodation Repairs and maintenance NPS (Net Promoter Score) across resort General Duties & Key Accountabilities Leadership & People Management Ability to motivate and guide multiskilled teams. Confident in providing feedback, coaching, and supporting development. Calm, fair, and consistent leadership style. Clear and professional communication with guests, team members, and senior managers. Ability to translate technical issues into understandable information. Good listener, able to understand concerns and respond appropriately. Takes responsibility for standards across all accommodation areas. Follows through on issues until fully resolved. ProblemSolving & DecisionMaking Can think on their feet during breakdowns, guest complaints, or operational challenges. Comfortable prioritising issues in a highpressure, fastmoving environment. Organisational Skills Manages multiple sites and tasks at once. Keeps track of maintenance schedules, PPMs, and operational deadlines. Strong sense of structure and planning. Ensures accommodation standards, safety checks, and technical works meet required levels. Identifies early signs of wear, risk, or service failure. Adaptability & Resilience Comfortable with seasonal peaks, unpredictable demands, and changing priorities. Remains professional and calm under pressure. Team Collaboration Works closely with housekeeping, guest services, security, and facilities. Builds strong internal relationships to ensure smooth operations. Empathy & Emotional Intelligence Understands team workloads and personal dynamics. Creates a positive, supportive working environment. Operational Support Ensure tools, materials and parts are available and stock levels maintained for department. Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Always focused on delivering great guest experience. Anticipates needs, solves issues proactively, and supports brand standards. Experience & Qualification Requirements Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience. IOSH managing safely certification Full UK driving licence NEBOSH General certificate (desirable) Proven experience in residential accommodation, hotel operations or facilities management ideally within a resort/ holiday park or multi-site hospitality environment. Experience supervising a technical or maintenance team Experience managing contractors, supplier and service partners Knowledge or awareness of : Legionella awareness Fire safety awareness Asbestos awareness Hotel style access systems (e.g. Kabba Locks) Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Description The Resort Cleaning Supervisor is responsible for coordinating cleaning tasks within their area which could be any area outside of guest accommodation areas, ensuring the highest standards of cleanliness, hygiene, and presentation. The role plays a key part in delivering an exceptional guest experience while maintaining compliance with health, safety, and environmental standards. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to all areas. This role also will cover refuse. KPIs Delivery of CAFF Guest NPS Improving ENPS Mobaro quality control checks and feedback conversations Responsibility of impact on P&L Responsibility for executing RPRPRT General Duties & Key Accountabilities Manage day-to-day cleaning operations across the resort including grounds and venues Plan and allocate daily schedules, workloads, and priorities Ensure all venues are covered by the right people in the right place at the right time Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards Coordinate deep cleans, changeovers, and special cleaning projects CAFF delivery across resorts Lead, manage, and motivate cleaning teams Manage rotas, attendance, performance, and staff cover Support recruitment, induction, training, and ongoing development Monitor cleaning standards through regular inspections and audits using Morabo Respond promptly to guest feedback, complaints, and service recovery issues Work closely and collaborate with other departments to support seamless resort operations Drive continuous improvement in cleanliness and presentation standards, addressing any concerns quickly Ensure compliance with health and safety legislation, COSHH, and hygiene standards Maintain accurate records including risk assessments, cleaning schedules, and audits Ensure safe use, storage, and handling of cleaning chemicals and equipment Investigate and report accidents, incidents, and near misses in a timely manner Control stock levels, ordering, and supplier relationships Monitor budgets and control costs while maintaining quality standards Ensure equipment is well maintained and fit for purpose Support sustainable cleaning practices and waste management initiatives with emphasis on the reduction of general waste into specific and appropriate waste streams Promote environmentally responsible use of chemicals, water, and resources Assist the Resort Cleaning Manager with people management responsibilities including coaching, supporting and performance management of team. Key Knowledge/Experience & Qualification Requirements Operational knowledge in managing a cleaning or soft services team. Proven experience managing cleaning or housekeeping operations in a hotel, resort, or similar guest-facing environment Strong people management and leadership skills Clear and concise communication both verbally and written with ability to interact positively with colleagues of all levels. Knowledge of health and safety, COSHH, and hygiene standards Excellent organisational and time management skills Ability to work under pressure in a fast-paced, guest-focused environment Ability to be flexible to changes About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Role: Food & Beverage Manager Location: Scotland (East Coast) Employer: Iconic Golf & Leisure Hotel Salary: 40,000 + Bespoke Benefits An incredible opportunity has arisen for a sharp, commercially-minded Food & Beverage Manager to join the leadership team at one of Scotland's most prestigious golfing destinations. Operating under the UK's largest independent hotel group, this role offers a unique culture where individual development is a priority. We are looking for a leader who can maintain 4-star luxury standards across a diverse multi-outlet operation, including high-volume banqueting and signature dining. What's in it for you? Salary: 40,000 per annum. Career Development: Structured pathways into senior management and commercial education. Travel Perks: Heavily discounted hotel stays for you, your family, and friends across a massive national portfolio. Culture: A 'Be-Attitude' values-driven environment that focuses on employee engagement and inclusion. Incentives: Performance-based schemes and a competitive benefits package. The Role: Operational Leadership: Full oversight of the F&B department, ensuring the team consistently hits 4-star product and service standards. Team Growth: Empowering and coaching staff to handle guest feedback with confidence and professionalism. Financial Strategy: Responsibility for weekly/monthly revenue forecasting and managing cost-effective rotas to match hotel demand. Sales Innovation: Driving outlet revenue through creative marketing campaigns and overseeing a busy banqueting calendar. Compliance: Ensuring 100% adherence to Health & Safety and Food Safety legislation. What's required? Experience: 1-2 years in a similar F&B Management or senior leadership role within a high-standard hotel. Reliability: A "lead-from-the-front" approach-you should be as comfortable with a P&L as you are on the floor during a busy service. Passion: A genuine love for hospitality and a desire to grow within a large, successful hotel group. Skillset: Strong communication, commercial awareness, and the ability to mentor a diverse team. Sound like the role for you? Click Apply Now and Natasha Seadon from Platinum Recruitment will be in touch to discuss the position in more detail. Consultant; Natasha Seadon Job Role: F&B Manager Job Reference: (phone number removed) / INDHOSP Location: Scotland Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Role: General Manager Location: Sevenoaks Salary: 45,000 + Bonus Platinum Recruitment is working in partnership with a destination Pub and restaurant near Sevenoaks and we have a fantastic opportunity for a General Manager to join their team. What's in it for you? Our client is part of a small group of Hotels, Pubs and Restaurants based across the area, they are very much focused on looking after their staff, as well as the obvious benefits there are many other benefits from working with this company. Free Parking on site Group discounts Pension scheme Company awards and nights out Career Development Package 45,000 Plus Bonus Plus TRONC Why choose our Client? A delightful country pub and dining destination, set in a picturesque rural setting, offering a relaxed and inviting environment for guests to enjoy great food and drinks. Renowned for its warm, cosy atmosphere and friendly service, it provides the perfect place to unwind, whether meeting friends, celebrating special occasions, or simply enjoying a leisurely meal. With a focus on quality, comfort, and hospitality, this pub combines traditional charm with a welcoming, contemporary dining experience. What's involved? Manage the day-to-day operations of the Restaurant and Pub, ensuring seamless service and consistently high standards. Lead and mentor the team, overseeing performance, training, and ongoing development. Promote business growth by delivering exceptional customer experiences, controlling budgets, and optimizing operational efficiency Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will in touch to discuss this General Manager role near Sevenoaks. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Bradley Baxendale Job Number: (phone number removed) / INDCHEFS Job Role: General Manager Location: Sevenoaks Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Event Manager Private Estate Venue Norfolk Salary: £30,000 £35,000 Full-time, Permanent Select Recruitment are proud to be working exclusively on behalf of this truly exceptional client to find the perfect candidate for this outstanding opportunity. About the Venue A prestigious private estate venue, set within the stunning Norfolk countryside and just under 30 minutes from Norwich, is seeking an exceptionally talented and experienced Event Manager to join their elite team. Our client's estate is one of Norfolk's most breathtaking event destinations, offering an unrivalled setting for some of the county's most prestigious and sought-after weddings. With the capacity to host 150 or more guests, every wedding delivered is a carefully curated, high-end experience from the finest food and drink to flawless, five-star service. Their reputation is built on excellence, and they are looking for someone who shares that same unwavering commitment. About the Role This is a truly hands-on role at the heart of everything the estate does. As Event Manager, you will be the driving force behind the seamless delivery of every wedding and event hosted on the estate leading from the front and ensuring every element is executed with precision, elegance and care. You will take complete ownership of the operational delivery of large-scale weddings, working in close collaboration with the world-class catering team to ensure every service moment from pre-reception drinks through to the evening celebrations is perfectly timed, coordinated and delivered. Managing swift, professional and immaculate turnarounds between events is a critical part of this role, ensuring each new group of guests arrives to a venue that looks and feels truly spectacular. You will also be responsible for leading and inspiring the event day team, setting the tone from the moment the day begins and upholding the very highest standards of service throughout. Key Responsibilities Taking full ownership of the setup and preparation of the estate for large-scale, luxury weddings of 150+ guests, ensuring every detail is immaculate Coordinating all catering operations before, during and after events managing timing, sequencing and communication between front of house and catering teams Overseeing smooth and efficient venue turnarounds, ensuring rapid yet flawless transitions between events Leading, briefing and managing the full event day team setting clear expectations and maintaining five-star service standards throughout Serving as the primary point of contact on the day for the wedding party, guests, suppliers and internal teams Anticipating and resolving challenges swiftly and calmly with minimal disruption to the client or guest experience Conducting thorough post-event checks and overseeing the full breakdown and reset of the venue About You Proven experience in a hands-on event management or senior operational role within a luxury wedding venue, five-star hotel or high-end hospitality environment this is essential Demonstrable experience managing and delivering large-scale events of 150 or more guests to an exceptional standard A deep understanding of high-end catering operations and the ability to coordinate flawlessly with kitchen and catering teams A natural and inspiring leader composed under pressure, decisive in the moment and passionate about delivering a world-class guest experienc An acute eye for detail with an uncompromising approach to quality and presentation Impeccably presented with outstanding communication skills and the warmth and confidence to engage with high-profile and discerning clients A thorough understanding of the luxury wedding market and the expectations of premium clients Full, clean driving licence and own transport essential given the rural location Working Hours & Salary A varied, seasonal role with the estate at its busiest during the spring and summer months. Hours are approximately 40+ per week with a full salary paid year-round. Event days fall most commonly on Saturdays, supported by preparation and administration days throughout the week. Flexibility to work evenings and occasional Sundays is essential. Starting salary: £30,000-£35,000 per year , depending on experience, with a formal salary and performance review after six months. Job Type: Full-time, Permanent How to Apply If you are passionate about delivering extraordinary experiences and are ready to be part of something truly exceptional, Select Recruitment would love to hear from you. To apply, please send your CV or get in touch with Stew directly at Select Recruitment we look forward to hearing from you.

A fantastic opportunity has become available for a Front of House Manager at a well-known boutique hotel overlooking St Paul s Square in Birmingham s Jewellery Quarter. With 34 stylish bedrooms, alongside a busy bar and restaurant and a growing calendar of private events and functions, this is a key leadership role within a fast-paced, lifestyle-led venue. You will lead the front of house, reservations and housekeeping teams (approx. 8 team members), taking ownership of the guest journey and bedroom performance, while also overseeing the planning and coordination of events from enquiry through to handover to the operations team. Hotel Front of House Manager job in Birmingham, Highlights: £35,000 salary Full-time, permanent role (5 days out of 7, including weekends) Progression opportunities within an independent hospitality group (4 Midlands sites) 28 days holiday Free on-site parking Staff discounts across all venues (including friends & family) 50% local gym membership discount Employee Assistance Programme Hotel Front of House Manager job in Birmingham, Role Overview: Front of House & Team Leadership Lead and manage Reception, Reservations and Housekeeping teams Drive high service standards and guest experience across all touchpoints Oversee rotas, recruitment, training and team development Bedrooms & Guest Experience (Core Focus) Take ownership of bedroom performance, including occupancy, ADR and upselling Ensure rooms are consistently delivered to a high standard of presentation and readiness Work closely with housekeeping to maintain efficiency, quality and attention to detail Drive a proactive, guest-focused approach at reception Events & Functions (Key Focus) Take ownership of event enquiries and bookings, managing them from initial enquiry through to confirmation Coordinate event details, ensuring all requirements are clearly communicated to the relevant departments Act as the key link between guests and the operational teams Ensure all event plans are accurate, organised and handed over effectively for delivery Identify opportunities to maximise event revenue and repeat business Commercial & Operational Management Support delivery of key financial and service KPIs Work closely with senior management to review performance and targets Ensure compliance with health & safety and operational procedures Hotel Front of House Manager job in Birmingham, Ideal Candidate: Experience in a Front Office / Reception management role within a hotel or similar hospitality environment A strong understanding of rooms division operations, including reservations, occupancy and guest journey Strong organisational and communication skills, with the ability to manage bookings, enquiries and guest requirements effectively Exposure to events, functions or group bookings would be beneficial, but is not essential A hands-on, organised and detail-driven leader, who thrives in a fast-paced environment If you re passionate about boutique hotels, guest experience and being part of a dynamic, multi-faceted venue , we d love to hear from you.

The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph

The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph

The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you ll be able to earn some extra cash doing a fun job that fits in with your other commitments. Pay The expected pay for this role is £20ph What we offer What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We re ready to meet you and welcome you to our team. What will you do? Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities. Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment. Management of security related incidents involving Delaware North personnel or in Delaware North operational areas. Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance. Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program. More about you Experienced in coaching and mentoring others to drive performance. Excellent communication skills with all levels of staff. Good working knowledge of managing operational standards & health and safety requirements, within a catering setting. Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations. Working knowledge of HR Employment law. Experience in conducting corporate investigation interviews. Investigation Report & Statement writing. Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties. Who we are In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! £20ph