Job title: Operational Business Partner Location: Brimsdown World-changing careers, enabled by Johnson Matthey. With over 200 years of history, join us and help accelerate the transition to net zero. As an Operational Procurement Business Partner, you'll support JM's mission in sustainable technology by leading procurement at the site and across key procure-to-pay (P2P) activities across your region. You'll ensure compliance with global procurement policies, manage supplier performance, and serve as the link between global strategy and local business needs. In this role, you'll be responsible for all procurement of goods and services at the site, drive process excellence and policy adherence, foster collaboration, and support continuous improvement to help deliver impactful, sustainable outcomes. The role: As an Operational Business Partner, you will help drive our goals by: • Act as primary contact to local stakeholders for their demands around end-to-end procurement of goods and services and identify opportunities for improvement. • Understand local site business requirements and advise on available solutions and applicable processes to best fulfil them, representing those requirements to the Procurement organization. • Act as liaison between site(s), suppliers and procurement category/supplier managers for supplier performance management and reviews. • Support local implementation of supplier agreements in line with savings strategies, including steering spend pro-actively to JM preferred or approved vendors. • Drive locally effective, efficient and compliant utilization of Coupa, and other global tools, processes and platforms e.g. SAP, embedded into procurement operating model. • Collaborate with other Procurement team members, across geographies, categories and businesses to identify process and system gaps - with local visibility and impact. Key skills that will help you succeed in this role: • Vocational education relevant to procurement or a related field. • Proven experience in sourcing, procurement operations, and Procure-to-Pay (P2P) processes. • Strong knowledge of procurement best practices, sourcing strategies, contract negotiation and management and category management activities. • Ability to work effectively across diverse cultures and geographies, managing stakeholders and teams remotely across different time zones. • Experience operating in complex environments of similar size and scale. • Full proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook). • Familiarity with P2P systems, ERP platforms, e-procurement tools, and workflow technologies. • Proficiency in procurement systems (e.g., SAP, Coupa is a plus) and Microsoft Office. • A proactive self-starter who communicates clearly, responds quickly, and brings solutions-in a fast-paced environment. Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: • Retirement savings • Share plans • Saving accounts • House saving funds • Life and disability insurance • Commuter allowances and loans • Medical plans / health assessments • Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Apr 04, 2026
Full time
Job title: Operational Business Partner Location: Brimsdown World-changing careers, enabled by Johnson Matthey. With over 200 years of history, join us and help accelerate the transition to net zero. As an Operational Procurement Business Partner, you'll support JM's mission in sustainable technology by leading procurement at the site and across key procure-to-pay (P2P) activities across your region. You'll ensure compliance with global procurement policies, manage supplier performance, and serve as the link between global strategy and local business needs. In this role, you'll be responsible for all procurement of goods and services at the site, drive process excellence and policy adherence, foster collaboration, and support continuous improvement to help deliver impactful, sustainable outcomes. The role: As an Operational Business Partner, you will help drive our goals by: • Act as primary contact to local stakeholders for their demands around end-to-end procurement of goods and services and identify opportunities for improvement. • Understand local site business requirements and advise on available solutions and applicable processes to best fulfil them, representing those requirements to the Procurement organization. • Act as liaison between site(s), suppliers and procurement category/supplier managers for supplier performance management and reviews. • Support local implementation of supplier agreements in line with savings strategies, including steering spend pro-actively to JM preferred or approved vendors. • Drive locally effective, efficient and compliant utilization of Coupa, and other global tools, processes and platforms e.g. SAP, embedded into procurement operating model. • Collaborate with other Procurement team members, across geographies, categories and businesses to identify process and system gaps - with local visibility and impact. Key skills that will help you succeed in this role: • Vocational education relevant to procurement or a related field. • Proven experience in sourcing, procurement operations, and Procure-to-Pay (P2P) processes. • Strong knowledge of procurement best practices, sourcing strategies, contract negotiation and management and category management activities. • Ability to work effectively across diverse cultures and geographies, managing stakeholders and teams remotely across different time zones. • Experience operating in complex environments of similar size and scale. • Full proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook). • Familiarity with P2P systems, ERP platforms, e-procurement tools, and workflow technologies. • Proficiency in procurement systems (e.g., SAP, Coupa is a plus) and Microsoft Office. • A proactive self-starter who communicates clearly, responds quickly, and brings solutions-in a fast-paced environment. Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: • Retirement savings • Share plans • Saving accounts • House saving funds • Life and disability insurance • Commuter allowances and loans • Medical plans / health assessments • Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Head of Development Salary : £40,000-£45,000 per annum depending on experience. Employment Type : Permanent; Starting July 2026 Hours : Full time 5 days (35 hours) per week Mondays to Fridays Reporting to: Finance and Operations Director Responsible for: Programme and Fundraising Assistant (0.2 FTE). The role works closely with the General Manager, who supports funder reporting and compliance. Location: Stuart Hall Library, London At present the team work between home and the office at the Stuart Hall Library in London. We would expect this role to work at least 2 days a week from the office with at least one of those days crossing over with the Directors. Role Purpose Head of Development is a new full-time role at iniva, created to diversify and grow the organisation's income. We are seeking someone to initiate, lead and deliver a development strategy spanning trusts and foundations, individual giving and earned income. The role manages relationships with key funders and cultivates new and existing supporters and donors, while also expanding our earned income from editions and publications. The Head of Development will work closely with the Artistic Director and Finance & Operations Director to support organisational growth through strong communication and relationship management. The role will report to the Finance & Operations Director. As a small and collaborative organisation, the post-holder will combine strategic leadership with hands-on fundraising activity, including bid writing and relationship management, while also helping to shape the role in line with our ambitious programme and fundraising targets. They will be supported by the General Manager, who leads on funder reporting, and the Programme and Fundraising Assistant, who oversees fundraising administration. This structure ensures sufficient capacity for the Head of Development to focus on strategic growth. The Head of Development will be responsible for delivering iniva's annual fundraising target (currently £120,000), with scope to grow income over time through the development of new funding streams and supporter relationships. Success in this role will be measured through the delivery of annual fundraising targets, the development of a strong funding pipeline, growth in individual and corporate support, and the strengthening of long-term relationships with funders and supporters. This role could suit an experienced Development Manager looking to gain leadership experience or ready to step up to a Head of Development role. Read the full job description, personal specification in the recruitment pack : HOW TO APPLY To apply for the Head of Development at iniva, please send a supporting statement (of no more than 2 pages) outlining why you want to work for iniva and how you meet the person specification, and your CV (no more than 2 pages) to with 'Head of Development' as the email subject. Supporting Statements and CVs should be submitted as attachments in either PDF or Word formatting. As part of your application please also provide the names of two referees who can be contacted upon receipt of a conditional job offer. Please also complete our Equal Opportunities Monitoring form which can be downloaded from the link in the job pack. We guarantee first round interviews to candidates who self-identify as having a disability and have demonstrable senior fundraising experience. If you see yourself as someone who meets these criteria, please say so in your supporting statement. DEADLINE The deadline for applications is Monday 13 April 2026 at 5pm. Applications received after this time will not be accepted. INTERVIEW DATES First round interviews will take place on Wednesday 29 April 2026 . This will involve a short presentation, or similar and full details will be provided in advance upon invitation to interview. A second-round interview will then place, if required, will take place on Tuesday 12 May 2026 for successful candidates. If you require any of this information in an alternative format, then please email DIVERSITY & ACCESS We warmly welcome applications from people of all backgrounds and life experiences. We particularly encourage candidates who identify as Black, Asian or from other Global Majority communities, disabled people, LGBTQ+ people, and people from lower socioeconomic backgrounds, who are often underrepresented in the arts and heritage sectors. We are committed to equity, accessibility and antiracist practice. If you would like to share any access needs or request reasonable adjustments to the application or interview process (for example, alternative formats, additional time for a written task, or a support person in the room), please tell us when you apply, we'll be happy to help. This job description outlines the current responsibilities and expectations of the role. iniva reviews all job descriptions regularly to reflect any changes in organisational needs or individual responsibilities Enquiries Enquiries about the role, shortlisting and interviews Susannah Gorgeous (Finance and Operations Director): General enquiries about the application process: Please note due to limited resources, unfortunately, applicants not shortlisted for the first round of interviews may not be informed.
Apr 02, 2026
Full time
Head of Development Salary : £40,000-£45,000 per annum depending on experience. Employment Type : Permanent; Starting July 2026 Hours : Full time 5 days (35 hours) per week Mondays to Fridays Reporting to: Finance and Operations Director Responsible for: Programme and Fundraising Assistant (0.2 FTE). The role works closely with the General Manager, who supports funder reporting and compliance. Location: Stuart Hall Library, London At present the team work between home and the office at the Stuart Hall Library in London. We would expect this role to work at least 2 days a week from the office with at least one of those days crossing over with the Directors. Role Purpose Head of Development is a new full-time role at iniva, created to diversify and grow the organisation's income. We are seeking someone to initiate, lead and deliver a development strategy spanning trusts and foundations, individual giving and earned income. The role manages relationships with key funders and cultivates new and existing supporters and donors, while also expanding our earned income from editions and publications. The Head of Development will work closely with the Artistic Director and Finance & Operations Director to support organisational growth through strong communication and relationship management. The role will report to the Finance & Operations Director. As a small and collaborative organisation, the post-holder will combine strategic leadership with hands-on fundraising activity, including bid writing and relationship management, while also helping to shape the role in line with our ambitious programme and fundraising targets. They will be supported by the General Manager, who leads on funder reporting, and the Programme and Fundraising Assistant, who oversees fundraising administration. This structure ensures sufficient capacity for the Head of Development to focus on strategic growth. The Head of Development will be responsible for delivering iniva's annual fundraising target (currently £120,000), with scope to grow income over time through the development of new funding streams and supporter relationships. Success in this role will be measured through the delivery of annual fundraising targets, the development of a strong funding pipeline, growth in individual and corporate support, and the strengthening of long-term relationships with funders and supporters. This role could suit an experienced Development Manager looking to gain leadership experience or ready to step up to a Head of Development role. Read the full job description, personal specification in the recruitment pack : HOW TO APPLY To apply for the Head of Development at iniva, please send a supporting statement (of no more than 2 pages) outlining why you want to work for iniva and how you meet the person specification, and your CV (no more than 2 pages) to with 'Head of Development' as the email subject. Supporting Statements and CVs should be submitted as attachments in either PDF or Word formatting. As part of your application please also provide the names of two referees who can be contacted upon receipt of a conditional job offer. Please also complete our Equal Opportunities Monitoring form which can be downloaded from the link in the job pack. We guarantee first round interviews to candidates who self-identify as having a disability and have demonstrable senior fundraising experience. If you see yourself as someone who meets these criteria, please say so in your supporting statement. DEADLINE The deadline for applications is Monday 13 April 2026 at 5pm. Applications received after this time will not be accepted. INTERVIEW DATES First round interviews will take place on Wednesday 29 April 2026 . This will involve a short presentation, or similar and full details will be provided in advance upon invitation to interview. A second-round interview will then place, if required, will take place on Tuesday 12 May 2026 for successful candidates. If you require any of this information in an alternative format, then please email DIVERSITY & ACCESS We warmly welcome applications from people of all backgrounds and life experiences. We particularly encourage candidates who identify as Black, Asian or from other Global Majority communities, disabled people, LGBTQ+ people, and people from lower socioeconomic backgrounds, who are often underrepresented in the arts and heritage sectors. We are committed to equity, accessibility and antiracist practice. If you would like to share any access needs or request reasonable adjustments to the application or interview process (for example, alternative formats, additional time for a written task, or a support person in the room), please tell us when you apply, we'll be happy to help. This job description outlines the current responsibilities and expectations of the role. iniva reviews all job descriptions regularly to reflect any changes in organisational needs or individual responsibilities Enquiries Enquiries about the role, shortlisting and interviews Susannah Gorgeous (Finance and Operations Director): General enquiries about the application process: Please note due to limited resources, unfortunately, applicants not shortlisted for the first round of interviews may not be informed.
People Advisory Partner Location: Royston (with regular travel across the South of the UK) World-changing careers, enabled by Johnson Matthey. With over 200 years of history, join us and help accelerate the transition to net zero. As a People Advisory Partner, you'll provide HR advisory support to managers and lead the local implementation of organizational change initiatives. You'll ensure priorities are embedded effectively, risks are managed, and managers are equipped to lead their teams through transition. The role: As a People Advisory Partner, you will help drive our goals by: Lead local implementation of organizational change initiatives (e.g., design changes, performance frameworks, engagement programmes). Partner with managers to cascade and embed change plans effectively. Manage complex employee relations cases (disciplinary, grievance, performance, absence). Provide expert HR advice on policy interpretation and escalate high-risk cases when needed. Act as the bridge between enterprise frameworks and local execution, ensuring joined-up delivery with People Operations and Business Partners. Key skills that will help you succeed in this role: Strong knowledge of local employment law and HR practices. Proven experience in HR advisory or employee relations roles. Demonstrated experience implementing organizational change locally. Excellent interpersonal and communication skills; pragmatic and solutions-focused. Ability to travel regularly across the South of the UK. What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: • Retirement savings • Share plans • Saving accounts • House saving funds • Life and disability insurance • Commuter allowances and loans • Medical plans / health assessments • Fitness discounts We are happy to consider candidates interested not only in full-time roles, but also in part-time or other flexible working arrangements. If you're looking for a role that fits around your life, we'd be delighted to hear from you to the role. Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Apr 01, 2026
Full time
People Advisory Partner Location: Royston (with regular travel across the South of the UK) World-changing careers, enabled by Johnson Matthey. With over 200 years of history, join us and help accelerate the transition to net zero. As a People Advisory Partner, you'll provide HR advisory support to managers and lead the local implementation of organizational change initiatives. You'll ensure priorities are embedded effectively, risks are managed, and managers are equipped to lead their teams through transition. The role: As a People Advisory Partner, you will help drive our goals by: Lead local implementation of organizational change initiatives (e.g., design changes, performance frameworks, engagement programmes). Partner with managers to cascade and embed change plans effectively. Manage complex employee relations cases (disciplinary, grievance, performance, absence). Provide expert HR advice on policy interpretation and escalate high-risk cases when needed. Act as the bridge between enterprise frameworks and local execution, ensuring joined-up delivery with People Operations and Business Partners. Key skills that will help you succeed in this role: Strong knowledge of local employment law and HR practices. Proven experience in HR advisory or employee relations roles. Demonstrated experience implementing organizational change locally. Excellent interpersonal and communication skills; pragmatic and solutions-focused. Ability to travel regularly across the South of the UK. What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: • Retirement savings • Share plans • Saving accounts • House saving funds • Life and disability insurance • Commuter allowances and loans • Medical plans / health assessments • Fitness discounts We are happy to consider candidates interested not only in full-time roles, but also in part-time or other flexible working arrangements. If you're looking for a role that fits around your life, we'd be delighted to hear from you to the role. Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
The HR Administration & Operations Support Officer is a key member of the Sizewell C Security Team, providing first-class administrative support to the team. The HR Administration & Operations Support Officer is tasked to coordinate the administration of HR documents, staff records, and reviewing company policies, ensuring legal compliance, recording sickness and filing employee cases and creating statistical reports. General administration functions will require the successful candidate to have excellent communication and IT skills, and the ability to adapt in an ever-changing environment. Location - Sizewell ACA Building, King George's Avenue, Leiston, Suffolk, IP16 4JX Pay £18.32ph Weekly Hours 40 hours per week Key Responsibilities - Support HR Operations Manager and line managers through employee case management and ensure cases are resolved in a timely manner - Collate investigation, disciplinary and grievance packs to ensure all documentation is recorded and properly completed and secured - Assist managers and employees with regard to HR policy queries - Liaising with the payroll department and line managers in relation to monthly payroll queries - Report statistics on outstanding issues - Assist with minute-taking as required at formal meetings - Inputting data into internal HR databases/data management, and management of employee personnel records - Support the Area Operations Controllers when required to schedule all staff to work using the Company's operations system, maintain the shift rota and ensure coverage of staff failing to report for work. - Completing tasks delegated by the HR Operations Manager - Assist with policies, procedures, legislation and SZC Project agreements - Informing employees of their rights and entitlements and keeping them up to date on any changes that are made - Answering and responding to queries or problems line managers have, and managing their expectations - Assist with issues related to workplace relations and performance management - Recording sick days and parental leave in the Company operations system - Provide support to the security management team's meetings, including minute-taking - Provide guidance to other G4S contracts on the SZC project as required - Provide guidance, advice and support to the Security management team to identify recruitment requirements, activities and needs, in support of the physical security contract at SZC - Ensure all personnel leaving the contract and employment with G4S follow the correct leavers process for G4S and the SZC project Skills and Competencies Skills - Excellent IT skills, proficient in Microsoft Office and Google applications - Strong organisational skills - Presentation skills and attention to detail - The ability to plan your own work, use your initiative and meet deadlines - The ability to manage pressure and conflicting demands, and prioritise tasks and workload - The ability to accept and understand instructions - Oral and written communication skills - Tact, discretion and respect for confidentiality - Team Working ability - Adherence to company policies & operating procedures Profile Educational Requirements/Qualifications - High level of competency in IT, experience in the Google platform, desirable but not essential - NVQ/SVQ in Business and Administration, Levels 1-4 - OCR Awards, Certificates and Diplomas in Administration (Business Professional), Levels 1-4 - BTEC Level 3 Award and Certificate in Principles of Business and Administration Specific Occupational Requirements Occupational Requirements - Achieved or aiming towards a Level 3 CIPD in HR / People Practice - Ability to pass and hold National Security Clearance Vetting - Produce a Five-year verifiable work history Key Information and Benefits Permanent contract 224 hours (28 days per annum, inclusive of bank holidays) G4S National Pension Scheme G4S National Company Sick Pay Scheme Dell, Vodafone and O2 discounts National Discount Scheme Aviva car, home and travel insurance discount Health Saturday Fund (health cash plan for you and your family). Ref G182 ( 1G4S) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Apr 01, 2026
Full time
The HR Administration & Operations Support Officer is a key member of the Sizewell C Security Team, providing first-class administrative support to the team. The HR Administration & Operations Support Officer is tasked to coordinate the administration of HR documents, staff records, and reviewing company policies, ensuring legal compliance, recording sickness and filing employee cases and creating statistical reports. General administration functions will require the successful candidate to have excellent communication and IT skills, and the ability to adapt in an ever-changing environment. Location - Sizewell ACA Building, King George's Avenue, Leiston, Suffolk, IP16 4JX Pay £18.32ph Weekly Hours 40 hours per week Key Responsibilities - Support HR Operations Manager and line managers through employee case management and ensure cases are resolved in a timely manner - Collate investigation, disciplinary and grievance packs to ensure all documentation is recorded and properly completed and secured - Assist managers and employees with regard to HR policy queries - Liaising with the payroll department and line managers in relation to monthly payroll queries - Report statistics on outstanding issues - Assist with minute-taking as required at formal meetings - Inputting data into internal HR databases/data management, and management of employee personnel records - Support the Area Operations Controllers when required to schedule all staff to work using the Company's operations system, maintain the shift rota and ensure coverage of staff failing to report for work. - Completing tasks delegated by the HR Operations Manager - Assist with policies, procedures, legislation and SZC Project agreements - Informing employees of their rights and entitlements and keeping them up to date on any changes that are made - Answering and responding to queries or problems line managers have, and managing their expectations - Assist with issues related to workplace relations and performance management - Recording sick days and parental leave in the Company operations system - Provide support to the security management team's meetings, including minute-taking - Provide guidance to other G4S contracts on the SZC project as required - Provide guidance, advice and support to the Security management team to identify recruitment requirements, activities and needs, in support of the physical security contract at SZC - Ensure all personnel leaving the contract and employment with G4S follow the correct leavers process for G4S and the SZC project Skills and Competencies Skills - Excellent IT skills, proficient in Microsoft Office and Google applications - Strong organisational skills - Presentation skills and attention to detail - The ability to plan your own work, use your initiative and meet deadlines - The ability to manage pressure and conflicting demands, and prioritise tasks and workload - The ability to accept and understand instructions - Oral and written communication skills - Tact, discretion and respect for confidentiality - Team Working ability - Adherence to company policies & operating procedures Profile Educational Requirements/Qualifications - High level of competency in IT, experience in the Google platform, desirable but not essential - NVQ/SVQ in Business and Administration, Levels 1-4 - OCR Awards, Certificates and Diplomas in Administration (Business Professional), Levels 1-4 - BTEC Level 3 Award and Certificate in Principles of Business and Administration Specific Occupational Requirements Occupational Requirements - Achieved or aiming towards a Level 3 CIPD in HR / People Practice - Ability to pass and hold National Security Clearance Vetting - Produce a Five-year verifiable work history Key Information and Benefits Permanent contract 224 hours (28 days per annum, inclusive of bank holidays) G4S National Pension Scheme G4S National Company Sick Pay Scheme Dell, Vodafone and O2 discounts National Discount Scheme Aviva car, home and travel insurance discount Health Saturday Fund (health cash plan for you and your family). Ref G182 ( 1G4S) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Site Manager - Planned & Regeneration - Freelance Your new company A leading UK provider of property services, delivering high-quality maintenance, compliance, and retrofit solutions across the housing, education, and public sectors. With a strong focus on sustainability, social value, and customer satisfaction, working closely with local authorities and housing associations to maintain and improve homes and communities. Your new role Site Manager required to support the delivery of decarbonisation retrofit projects as well as planned maintenance. You will be responsible for managing site operations, ensuring health and safety compliance, and delivering high-quality outcomes on time and within budget. As Site Manager you'll manage and maximise operational service delivery and productivity, promoting a clear focus on quality assurance, service accessibility and responsiveness, including client involvement and feedback. Key Duties: Manage day-to-day site operations on decarbonisation projects, including external wall insulation, heat pump installations, solar PV, and other retrofit measures. Coordinate subcontractors, suppliers, and internal teams to deliver works efficiently and safely. Monitor project progress, quality, and costs, reporting regularly to the Project Manager. Conduct site inspections and audits to ensure health, safety, and environmental standards are met. Engage with residents and stakeholders to ensure a positive customer experience. Maintain accurate site records, including RAMS, progress reports, and quality assurance documentation. What you'll need to succeed Proven experience in a similar role. Site Management Safety Training Scheme (SMSTS) First Aid CSCS Managers IOSH Managing Safely (Preferable) Knowledge of Temporary Works Procedures Knowledge and understanding of site admin methods and practices Ability to interpret drawings and specifications Good commercial awareness, ability to identify variations to contract Excellent knowledge of construction methods, technology, and materials Knowledge of IT Applications ranging from Microsoft Office, AutoCAD, Power Project. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 01, 2026
Seasonal
Site Manager - Planned & Regeneration - Freelance Your new company A leading UK provider of property services, delivering high-quality maintenance, compliance, and retrofit solutions across the housing, education, and public sectors. With a strong focus on sustainability, social value, and customer satisfaction, working closely with local authorities and housing associations to maintain and improve homes and communities. Your new role Site Manager required to support the delivery of decarbonisation retrofit projects as well as planned maintenance. You will be responsible for managing site operations, ensuring health and safety compliance, and delivering high-quality outcomes on time and within budget. As Site Manager you'll manage and maximise operational service delivery and productivity, promoting a clear focus on quality assurance, service accessibility and responsiveness, including client involvement and feedback. Key Duties: Manage day-to-day site operations on decarbonisation projects, including external wall insulation, heat pump installations, solar PV, and other retrofit measures. Coordinate subcontractors, suppliers, and internal teams to deliver works efficiently and safely. Monitor project progress, quality, and costs, reporting regularly to the Project Manager. Conduct site inspections and audits to ensure health, safety, and environmental standards are met. Engage with residents and stakeholders to ensure a positive customer experience. Maintain accurate site records, including RAMS, progress reports, and quality assurance documentation. What you'll need to succeed Proven experience in a similar role. Site Management Safety Training Scheme (SMSTS) First Aid CSCS Managers IOSH Managing Safely (Preferable) Knowledge of Temporary Works Procedures Knowledge and understanding of site admin methods and practices Ability to interpret drawings and specifications Good commercial awareness, ability to identify variations to contract Excellent knowledge of construction methods, technology, and materials Knowledge of IT Applications ranging from Microsoft Office, AutoCAD, Power Project. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Apr 01, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Your new company A leading UK provider of property services, delivering high-quality maintenance, compliance, and retrofit solutions across the housing, education, and public sectors. With a strong focus on sustainability, social value, and customer satisfaction, working closely with local authorities and housing associations to maintain and improve homes and communities. Your new role Site Manager required to support the delivery of decarbonisation retrofit projects as well as planned maintenance. You will be responsible for managing site operations, ensuring health and safety compliance, and delivering high-quality outcomes on time and within budget.As Site Manager you'll manage and maximise operational service delivery and productivity, promoting a clear focus on quality assurance, service accessibility and responsiveness, including client involvement and feedback.Key Duties: Manage day-to-day site operations on decarbonisation projects, including external wall insulation, heat pump installations, solar PV, and other retrofit measures. Coordinate subcontractors, suppliers, and internal teams to deliver works efficiently and safely. Monitor project progress, quality, and costs, reporting regularly to the Project Manager. Conduct site inspections and audits to ensure health, safety, and environmental standards are met. Engage with residents and stakeholders to ensure a positive customer experience. Maintain accurate site records, including RAMS, progress reports, and quality assurance documentation. What you'll need to succeed Proven experience in a similar role. Site Management Safety Training Scheme (SMSTS) First Aid CSCS What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Seasonal
Your new company A leading UK provider of property services, delivering high-quality maintenance, compliance, and retrofit solutions across the housing, education, and public sectors. With a strong focus on sustainability, social value, and customer satisfaction, working closely with local authorities and housing associations to maintain and improve homes and communities. Your new role Site Manager required to support the delivery of decarbonisation retrofit projects as well as planned maintenance. You will be responsible for managing site operations, ensuring health and safety compliance, and delivering high-quality outcomes on time and within budget.As Site Manager you'll manage and maximise operational service delivery and productivity, promoting a clear focus on quality assurance, service accessibility and responsiveness, including client involvement and feedback.Key Duties: Manage day-to-day site operations on decarbonisation projects, including external wall insulation, heat pump installations, solar PV, and other retrofit measures. Coordinate subcontractors, suppliers, and internal teams to deliver works efficiently and safely. Monitor project progress, quality, and costs, reporting regularly to the Project Manager. Conduct site inspections and audits to ensure health, safety, and environmental standards are met. Engage with residents and stakeholders to ensure a positive customer experience. Maintain accurate site records, including RAMS, progress reports, and quality assurance documentation. What you'll need to succeed Proven experience in a similar role. Site Management Safety Training Scheme (SMSTS) First Aid CSCS What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Interim Finance Manager Penrith or Rochdale Up to £300 per day Short term contract I'm supporting a high growth, operationally led business looking to appoint a Regional Finance Manager - a pivotal role sitting between Group Finance and the Regional Leadership Team. This is ideal for someone who enjoys getting into the detail, driving data accuracy, and becoming the financial heartbeat of a regional operation.You'll be the key finance partner for the region, responsible for ensuring accurate reporting, strong financial control, and supporting commercial decision making. The role offers breadth, visibility, and genuine influence. Responsibilities Lead the production of monthly financials, ensuring accuracy, clarity, and alignment with Group accounting policies. Work closely with senior finance to build robust budgets and forward looking forecasts. Track, analyse, and challenge overhead spend across the region. Support cashflow forecasting, with particular focus on land, build spend, and in month movements. Own regional balance sheet items, including WIP, ensuring issues are identified and escalated early. About You ACA/ACCA/ACMA qualified Accountant Experience using COINS or Anaplan is advantageous. A detailed, accuracy focused mindset. Ability to manage tight deadlines and multiple priorities. Confident communication style with stakeholders across finance and operations. A proactive, problem solving approach with a drive for continuous improvement. If you're a technically strong, commercially aware finance professional who enjoys a mix of detail, control, and operational partnering, I'd love to have a confidential chat. Drop me a message for more info.If you're interested, please apply or email your CV to . We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit and for our privacy policy.
Apr 01, 2026
Seasonal
Interim Finance Manager Penrith or Rochdale Up to £300 per day Short term contract I'm supporting a high growth, operationally led business looking to appoint a Regional Finance Manager - a pivotal role sitting between Group Finance and the Regional Leadership Team. This is ideal for someone who enjoys getting into the detail, driving data accuracy, and becoming the financial heartbeat of a regional operation.You'll be the key finance partner for the region, responsible for ensuring accurate reporting, strong financial control, and supporting commercial decision making. The role offers breadth, visibility, and genuine influence. Responsibilities Lead the production of monthly financials, ensuring accuracy, clarity, and alignment with Group accounting policies. Work closely with senior finance to build robust budgets and forward looking forecasts. Track, analyse, and challenge overhead spend across the region. Support cashflow forecasting, with particular focus on land, build spend, and in month movements. Own regional balance sheet items, including WIP, ensuring issues are identified and escalated early. About You ACA/ACCA/ACMA qualified Accountant Experience using COINS or Anaplan is advantageous. A detailed, accuracy focused mindset. Ability to manage tight deadlines and multiple priorities. Confident communication style with stakeholders across finance and operations. A proactive, problem solving approach with a drive for continuous improvement. If you're a technically strong, commercially aware finance professional who enjoys a mix of detail, control, and operational partnering, I'd love to have a confidential chat. Drop me a message for more info.If you're interested, please apply or email your CV to . We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit and for our privacy policy.
About Action for Pulmonary Fibrosis Action for Pulmonary Fibrosis (APF) is the UK s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive. Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds our team and volunteers aim to reflect the diverse communities we serve. We have just launched an ambitious five-year strategy (), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone. Role purpose The Senior Challenge Fundraising Officer will lead the delivery and growth of APF s third-party and mass participation challenge events portfolio. This role exists to significantly grow income and participation by managing end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship Working closely with the Head of Fundraising and colleagues across Communications, Services and the Operations Team, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with APF. Success in this role means more people fundraising for APF, raising more income and feeling valued, supported and inspired to stay connected to our mission. Key Responsibilities 1. Grow participation in third party Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement. Develop and execute creative marketing strategies to boost participation and attract new event participants. Draft engaging promotional content that inspires and engages our supporters in collaboration with the Communications team. Promote third-party events proactively across relevant channels and networks. Work with the wider Fundraising team to improve and refine the stewardship journey for challenge participants to maximise the participant experience. Identify and pursue opportunities to grow participation in new and existing events. Attend key events as required, managing on-the day logistics and volunteer coordination. 2. Community Product Development Work with Head of Fundraising to shape and improve APF s fundraising offer and remote products. Test and refine new fundraising concepts that increase accessibility and broaden participation. Work collaboratively across teams to ensure our community fundraising products align with wider campaigns and strategic priorities. 3. Income growth and fundraiser mpowerment Inspire participants to achieve ambitious fundraising targets through engaging, creative communications. Develop and enhance fundraising materials, including participant packs and digital resources to support our fundraisers. Use insight and sector trends to identify opportunities to boost event visibility and maximise fundraising efforts. Monitor fundraising performance to ensure we re meeting targets and delivering strong ROI on our challenge activities. 4. Stewardship and re-engagement Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued. Create clear re-engagement plans to encourage repeat participation and long-term loyalty. Collaborate with wider Fundraising and Services teams to support acquisition and ensure our supporters have a smooth, high-quality supporter journey. Represent APF publicly when required, acting as a confident ambassador for the charity at events and in public settings. 5. Data, insight and compliance Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting. Monitor recruitment, participation, income and ROI to help inform future planning and improvements. Maintain up-to-date knowledge with GDPR regulations and compliance and ensure personal data is handled responsibly and securely. Work closely with the Governance and Operations Manager to ensure our fundraising activities are fully compliant with GDPR and the Code of Fundraising Practice. How to apply Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description. First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.
Apr 01, 2026
Full time
About Action for Pulmonary Fibrosis Action for Pulmonary Fibrosis (APF) is the UK s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive. Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds our team and volunteers aim to reflect the diverse communities we serve. We have just launched an ambitious five-year strategy (), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone. Role purpose The Senior Challenge Fundraising Officer will lead the delivery and growth of APF s third-party and mass participation challenge events portfolio. This role exists to significantly grow income and participation by managing end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship Working closely with the Head of Fundraising and colleagues across Communications, Services and the Operations Team, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with APF. Success in this role means more people fundraising for APF, raising more income and feeling valued, supported and inspired to stay connected to our mission. Key Responsibilities 1. Grow participation in third party Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement. Develop and execute creative marketing strategies to boost participation and attract new event participants. Draft engaging promotional content that inspires and engages our supporters in collaboration with the Communications team. Promote third-party events proactively across relevant channels and networks. Work with the wider Fundraising team to improve and refine the stewardship journey for challenge participants to maximise the participant experience. Identify and pursue opportunities to grow participation in new and existing events. Attend key events as required, managing on-the day logistics and volunteer coordination. 2. Community Product Development Work with Head of Fundraising to shape and improve APF s fundraising offer and remote products. Test and refine new fundraising concepts that increase accessibility and broaden participation. Work collaboratively across teams to ensure our community fundraising products align with wider campaigns and strategic priorities. 3. Income growth and fundraiser mpowerment Inspire participants to achieve ambitious fundraising targets through engaging, creative communications. Develop and enhance fundraising materials, including participant packs and digital resources to support our fundraisers. Use insight and sector trends to identify opportunities to boost event visibility and maximise fundraising efforts. Monitor fundraising performance to ensure we re meeting targets and delivering strong ROI on our challenge activities. 4. Stewardship and re-engagement Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued. Create clear re-engagement plans to encourage repeat participation and long-term loyalty. Collaborate with wider Fundraising and Services teams to support acquisition and ensure our supporters have a smooth, high-quality supporter journey. Represent APF publicly when required, acting as a confident ambassador for the charity at events and in public settings. 5. Data, insight and compliance Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting. Monitor recruitment, participation, income and ROI to help inform future planning and improvements. Maintain up-to-date knowledge with GDPR regulations and compliance and ensure personal data is handled responsibly and securely. Work closely with the Governance and Operations Manager to ensure our fundraising activities are fully compliant with GDPR and the Code of Fundraising Practice. How to apply Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description. First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.
Job Description Title: Admin & HR Officer Location: E10 7ES London (Hybrid), 2/3 days from office Reports to: Operations Manager Work hours: 35 hours per week. Job share applications are welcome. Salary: £31,149 Contract Type: Permanent About Stay Safe East Stay Safe East is a by-and-for Deaf and Disabled People s Organisation (DDPO) that supports and empowers disabled survivors of domestic abuse and violence. We work to ensure disabled people can live free from abuse, discrimination, and harm, with support tailored to their needs. Aim of the Post The Admin & HR Officer is responsible for coordinating Stay Safe East s administrative, HR, and office systems. The role focuses on keeping systems, records, and processes organised, accurate, and running smoothly. Working closely with the Operations Manager, the post holder supports staff and managers through clear and efficient administration. The post holder will liaise with external IT consultants and HR and employment advisors, who provide specialist support to the organisation. Key Responsibilities Digital Systems & IT Administration • Maintain and administer core organisational systems including BrightHR, Microsoft 365, SharePoint, Teams, Zoom, and related platforms. • Manage user access, permissions, records, and data accuracy in line with data protection requirements. • Coordinate IT and systems issues, resolving routine matters and liaising with external providers where needed. • Maintain clear administrative and HR process documentation. • Support staff to use systems effectively as part of onboarding and day-to day work. Office & Operational Administration • Coordinate the day-to-day running of the office, including suppliers, contracts, subscriptions, and renewals. • Manage shared calendars, meeting arrangements, and organisational schedules. • Manage petty cash for the office and oversee ordering of office supplies and equipment, ensuring approvals, accurate records, and value for money. • Coordinate cab bookings, event venue bookings, organise refreshments. • Act as a coordination point between staff, managers, and external providers. • Take and prepare minutes for Board meetings (approximately 5-6 times per year), including occasional attendance outside normal working hours, with time off in lieu where applicable. HR Administration • Coordinate recruitment and onboarding processes, including DBS checks, right-to-work checks, references, and system set-up. • Maintain accurate records for employees, volunteers, trustees and PAs. • Manage HR and recruitment inboxes and track actions and deadlines. • Respond to routine HR process queries, referring advisory matters to the Operations Manager or external HR advisors. • Coordinate HR processes such as contract changes, leavers, probation documentation, and training records. • Coordinate and monitor regular staff surveys. • Support staff with Access to Work applications. Workforce Coordination & Compliance • Coordinate staff induction processes and ensure timely access to systems, equipment, and mandatory training. • Manage training and development bookings and maintain the training calendar. • Produce routine workforce data and administrative reports as required. • Carry out additional tasks as requested by the Operations Manager or CEO. Ways of Working • Support continuous improvement of administrative and HR processes. • Manage competing priorities effectively and work to agreed deadlines. • Work in line with Stay Safe East s policies, values, and commitment to the social model of disability. Skills & Experience Essential • Experience in an administrative or operational support role within a busy organisation. • Strong IT skills, with experience administering Microsoft 365, SharePoint, Teams, and other digital systems. • Ability to manage multiple administrative and HR-related tasks, prioritise effectively, and meet deadlines. • Strong organisational skills with attention to detail and accurate record keeping. • Ability to handle confidential and sensitive information appropriately. • Clear and professional communication skills. • Experience working in the charity, voluntary, or non-profit sector. • Commitment to working in line with Stay Safe East s values and the social model of disability. Desirable • Knowledge of accessibility and reasonable adjustments in the workplace (training can be provided). • CIPD level 3 and above qualification in HR. • Awareness of AI tools and interest in exploring their use at work. • Experience using HR or people-management systems (e.g. BrightHR or similar) for accurate record-keeping. • Experience coordinating recruitment, onboarding, and compliance processes (e.g. DBS, right-to-work checks). • Confidence supporting colleagues to use digital systems and follow agreed processes. • Experience improving or documenting administrative procedures. • Experience working within a Deaf and Disabled People s Organisation. What We Offer • 4% employer pension contribution • 28 days annual leave plus bank holidays • 7 days disability leave to support your health and wellbeing • Employee eye care scheme • Option to swap bank holidays (such as Christmas and Easter) for religious or cultural leave • Access to an Employee Assistance Programme (EAP) for confidential support • Opportunity to be part of our JEDI (Justice, Equity, Diversity and Inclusion) Steering Committee and contribute to shaping a more inclusive workplace We offer a supportive and inclusive working environment where your contribution is valued. Recruitment Process Our recruitment process is designed to be simple and accessible. It will include: • A single-stage online interview • A short, practical task related to the role • Interview questions shared in advance We aim to make the process as supportive as possible and will provide full details to shortlisted candidates. How to Apply Please press the apply button If you have any questions or would like an informal chat about the role, feel free to contact the Operations Manager, Mx Kiran Chalke We welcome applications from people of all backgrounds. As a Deaf and Disabled People s Organisation, we are particularly keen to hear from disabled people and those with lived experience. We also encourage applications from LGBTQ+ people, who are currently underrepresented in our team. We are committed to making our recruitment process accessible. If you need any adjustments at any stage, please let us know and we will do our best to support you. Closing date: 12 pm, 13th April 26 Interview date: 23rd April 26.
Mar 31, 2026
Full time
Job Description Title: Admin & HR Officer Location: E10 7ES London (Hybrid), 2/3 days from office Reports to: Operations Manager Work hours: 35 hours per week. Job share applications are welcome. Salary: £31,149 Contract Type: Permanent About Stay Safe East Stay Safe East is a by-and-for Deaf and Disabled People s Organisation (DDPO) that supports and empowers disabled survivors of domestic abuse and violence. We work to ensure disabled people can live free from abuse, discrimination, and harm, with support tailored to their needs. Aim of the Post The Admin & HR Officer is responsible for coordinating Stay Safe East s administrative, HR, and office systems. The role focuses on keeping systems, records, and processes organised, accurate, and running smoothly. Working closely with the Operations Manager, the post holder supports staff and managers through clear and efficient administration. The post holder will liaise with external IT consultants and HR and employment advisors, who provide specialist support to the organisation. Key Responsibilities Digital Systems & IT Administration • Maintain and administer core organisational systems including BrightHR, Microsoft 365, SharePoint, Teams, Zoom, and related platforms. • Manage user access, permissions, records, and data accuracy in line with data protection requirements. • Coordinate IT and systems issues, resolving routine matters and liaising with external providers where needed. • Maintain clear administrative and HR process documentation. • Support staff to use systems effectively as part of onboarding and day-to day work. Office & Operational Administration • Coordinate the day-to-day running of the office, including suppliers, contracts, subscriptions, and renewals. • Manage shared calendars, meeting arrangements, and organisational schedules. • Manage petty cash for the office and oversee ordering of office supplies and equipment, ensuring approvals, accurate records, and value for money. • Coordinate cab bookings, event venue bookings, organise refreshments. • Act as a coordination point between staff, managers, and external providers. • Take and prepare minutes for Board meetings (approximately 5-6 times per year), including occasional attendance outside normal working hours, with time off in lieu where applicable. HR Administration • Coordinate recruitment and onboarding processes, including DBS checks, right-to-work checks, references, and system set-up. • Maintain accurate records for employees, volunteers, trustees and PAs. • Manage HR and recruitment inboxes and track actions and deadlines. • Respond to routine HR process queries, referring advisory matters to the Operations Manager or external HR advisors. • Coordinate HR processes such as contract changes, leavers, probation documentation, and training records. • Coordinate and monitor regular staff surveys. • Support staff with Access to Work applications. Workforce Coordination & Compliance • Coordinate staff induction processes and ensure timely access to systems, equipment, and mandatory training. • Manage training and development bookings and maintain the training calendar. • Produce routine workforce data and administrative reports as required. • Carry out additional tasks as requested by the Operations Manager or CEO. Ways of Working • Support continuous improvement of administrative and HR processes. • Manage competing priorities effectively and work to agreed deadlines. • Work in line with Stay Safe East s policies, values, and commitment to the social model of disability. Skills & Experience Essential • Experience in an administrative or operational support role within a busy organisation. • Strong IT skills, with experience administering Microsoft 365, SharePoint, Teams, and other digital systems. • Ability to manage multiple administrative and HR-related tasks, prioritise effectively, and meet deadlines. • Strong organisational skills with attention to detail and accurate record keeping. • Ability to handle confidential and sensitive information appropriately. • Clear and professional communication skills. • Experience working in the charity, voluntary, or non-profit sector. • Commitment to working in line with Stay Safe East s values and the social model of disability. Desirable • Knowledge of accessibility and reasonable adjustments in the workplace (training can be provided). • CIPD level 3 and above qualification in HR. • Awareness of AI tools and interest in exploring their use at work. • Experience using HR or people-management systems (e.g. BrightHR or similar) for accurate record-keeping. • Experience coordinating recruitment, onboarding, and compliance processes (e.g. DBS, right-to-work checks). • Confidence supporting colleagues to use digital systems and follow agreed processes. • Experience improving or documenting administrative procedures. • Experience working within a Deaf and Disabled People s Organisation. What We Offer • 4% employer pension contribution • 28 days annual leave plus bank holidays • 7 days disability leave to support your health and wellbeing • Employee eye care scheme • Option to swap bank holidays (such as Christmas and Easter) for religious or cultural leave • Access to an Employee Assistance Programme (EAP) for confidential support • Opportunity to be part of our JEDI (Justice, Equity, Diversity and Inclusion) Steering Committee and contribute to shaping a more inclusive workplace We offer a supportive and inclusive working environment where your contribution is valued. Recruitment Process Our recruitment process is designed to be simple and accessible. It will include: • A single-stage online interview • A short, practical task related to the role • Interview questions shared in advance We aim to make the process as supportive as possible and will provide full details to shortlisted candidates. How to Apply Please press the apply button If you have any questions or would like an informal chat about the role, feel free to contact the Operations Manager, Mx Kiran Chalke We welcome applications from people of all backgrounds. As a Deaf and Disabled People s Organisation, we are particularly keen to hear from disabled people and those with lived experience. We also encourage applications from LGBTQ+ people, who are currently underrepresented in our team. We are committed to making our recruitment process accessible. If you need any adjustments at any stage, please let us know and we will do our best to support you. Closing date: 12 pm, 13th April 26 Interview date: 23rd April 26.
37.5 hours per week / permanent / working onsite / Monday to Friday, 9am-5pm, with the requirement to work one late shift per weeks and be part of an out of hours 'on-call rota.' YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what s right, we work with heart, and we build real connections guide us in all our actions. We have an exciting opportunity for a Supported Housing Manager to lead our OLYP team across Horsham and Crawley. Our 16+ Older Looked After Young People (OLYP), Care Leavers and Unaccompanied Asylum-Seeking Children (UASC) services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team. As a Supported Housing Manager, you will oversee the daily operations of the service, ensuring our accommodation is safe, welcoming and secure. You will work closely with the Deputy Supported Housing Manager, while supporting the wider team to deliver consistent, compassionate support. We are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support even in challenging moments - this could be the role for you. In delivering the role, you will be responsible for: Leadership and People Management: Lead and manage a team, recruiting and inducting new staff, and supporting their performance to ensure high standards of service at all times. Service Provision: Responsible for the daily operations of the service so that it meets the requirements of the service specification, and: - reflects Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices. - identifies, maps and encourages the strengths and talents of each young person, enabling them to acquire the skills they need to lead independent and fulfilling lives. Partnerships: Develop and maintain effective working relationships with partner organisations that add value to the core, commissioned service (or have the potential to) attending relevant multi-disciplinary meetings as needed. General: Be a member of the out of hours on call rota to provide out of hours management support to services in the wider locality. About You If you are enthusiastic about this opportunity but don t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we re looking for. You will bring substantial experience in leading and developing teams within supported housing or similar services for young people and/or adults at risk. You will have a strong understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, coupled with a solid grounding in Trauma-Informed Care and Psychologically Informed Environments. You will be a confident and effective communicator with strong facilitation and decision-making skills, able to lead your team through challenging situations with calmness and clarity. You will have proven experience in overseeing safeguarding procedures within residential services and will model professional standards, maintain clear boundaries while foster a culture of trust, safety and supportive relationships. You will have proven experience in social services or a related support focused field and must have a strong understanding of Ofsted requirements and regulatory compliance standards. You will be Educated to A level/BTEC/NVQ Level 3 in relevant subjects, or equivalent through relevant CPD training/experience relating to housing, support work, and/or working with young people or adults at risk. CLOSING DATE: Sunday 19 April 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children s and Adults Barred Lists) as well as comprehensive reference and activity check.
Mar 30, 2026
Full time
37.5 hours per week / permanent / working onsite / Monday to Friday, 9am-5pm, with the requirement to work one late shift per weeks and be part of an out of hours 'on-call rota.' YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what s right, we work with heart, and we build real connections guide us in all our actions. We have an exciting opportunity for a Supported Housing Manager to lead our OLYP team across Horsham and Crawley. Our 16+ Older Looked After Young People (OLYP), Care Leavers and Unaccompanied Asylum-Seeking Children (UASC) services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team. As a Supported Housing Manager, you will oversee the daily operations of the service, ensuring our accommodation is safe, welcoming and secure. You will work closely with the Deputy Supported Housing Manager, while supporting the wider team to deliver consistent, compassionate support. We are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support even in challenging moments - this could be the role for you. In delivering the role, you will be responsible for: Leadership and People Management: Lead and manage a team, recruiting and inducting new staff, and supporting their performance to ensure high standards of service at all times. Service Provision: Responsible for the daily operations of the service so that it meets the requirements of the service specification, and: - reflects Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices. - identifies, maps and encourages the strengths and talents of each young person, enabling them to acquire the skills they need to lead independent and fulfilling lives. Partnerships: Develop and maintain effective working relationships with partner organisations that add value to the core, commissioned service (or have the potential to) attending relevant multi-disciplinary meetings as needed. General: Be a member of the out of hours on call rota to provide out of hours management support to services in the wider locality. About You If you are enthusiastic about this opportunity but don t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we re looking for. You will bring substantial experience in leading and developing teams within supported housing or similar services for young people and/or adults at risk. You will have a strong understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, coupled with a solid grounding in Trauma-Informed Care and Psychologically Informed Environments. You will be a confident and effective communicator with strong facilitation and decision-making skills, able to lead your team through challenging situations with calmness and clarity. You will have proven experience in overseeing safeguarding procedures within residential services and will model professional standards, maintain clear boundaries while foster a culture of trust, safety and supportive relationships. You will have proven experience in social services or a related support focused field and must have a strong understanding of Ofsted requirements and regulatory compliance standards. You will be Educated to A level/BTEC/NVQ Level 3 in relevant subjects, or equivalent through relevant CPD training/experience relating to housing, support work, and/or working with young people or adults at risk. CLOSING DATE: Sunday 19 April 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children s and Adults Barred Lists) as well as comprehensive reference and activity check.
Production Planning Supervisor Location: Royston ( 1 day p/w working from home) World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As the Site Services Technician, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. The role: We are seeking a Production Planning Supervisor who will be responsible for providing outstanding service and supply chain expertise for the production operations within the PGMS UK business. You will have 5 direct reports in this role. The main focus of the role is to drive an efficient and effective flow of materials through Operation with the aim of hitting monthly targets, controlling PGM inventory and reducing the Precious Metal backlog position. This will be a leading position in the Production planning of chemical products. As the Production Planning Supervisor, you will help drive our goals by: Own and maintain a rough-cut capacity model in collaboration with planners, with a monthly time frame. Work closely with planners, operations, and technical teams from each area to develop detailed capacity modelling. This involves creating daily and weekly capacity models, with a timeline of 1-2 weeks for daily bucket planning and 3-12 weeks for weekly bucket planning. Collaborate with the Supply Chain Manager to identify and develop the necessary master data required for Sales and Operations Execution (S&OE) and Integrated Business Planning (IBP) Focused on improving the Master Production Schedule (MPS) process to ensure effective production scheduling. Key skills that will help you succeed in this role: Previous experience driving change through data Understanding ways of working and how to implement change in other teams and area of the business Experience in a Production Control Strong leadership skills Strong Health and Safety awareness Experienced and advanced user of IT systems including MS suite Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: Retirement savings Share plans Saving accounts Life assurance and income protection Medical plans / health assessments Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Mar 28, 2026
Full time
Production Planning Supervisor Location: Royston ( 1 day p/w working from home) World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As the Site Services Technician, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. The role: We are seeking a Production Planning Supervisor who will be responsible for providing outstanding service and supply chain expertise for the production operations within the PGMS UK business. You will have 5 direct reports in this role. The main focus of the role is to drive an efficient and effective flow of materials through Operation with the aim of hitting monthly targets, controlling PGM inventory and reducing the Precious Metal backlog position. This will be a leading position in the Production planning of chemical products. As the Production Planning Supervisor, you will help drive our goals by: Own and maintain a rough-cut capacity model in collaboration with planners, with a monthly time frame. Work closely with planners, operations, and technical teams from each area to develop detailed capacity modelling. This involves creating daily and weekly capacity models, with a timeline of 1-2 weeks for daily bucket planning and 3-12 weeks for weekly bucket planning. Collaborate with the Supply Chain Manager to identify and develop the necessary master data required for Sales and Operations Execution (S&OE) and Integrated Business Planning (IBP) Focused on improving the Master Production Schedule (MPS) process to ensure effective production scheduling. Key skills that will help you succeed in this role: Previous experience driving change through data Understanding ways of working and how to implement change in other teams and area of the business Experience in a Production Control Strong leadership skills Strong Health and Safety awareness Experienced and advanced user of IT systems including MS suite Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: Retirement savings Share plans Saving accounts Life assurance and income protection Medical plans / health assessments Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
The Duty Security Manager (DSM) is required to command, coordinate and control day-to-day security operations at Sizewell C and Off Site Infrastructure (OSI), enabling the maintenance of situational awareness and deployment of appropriate resources to fulfil security tasks as required, ensuring compliance with our Nuclear and Security Industry regulated standards. This is a duty role, 24 hours a day, 365 days a year. Role holders will complete 12-hour shifts, on a rotation of 4-on-4-off, including days, nights, weekends and bank holidays. Your Time at Work £22.14 per hour Weekly Hours Average 42 hours per week, based on a 12 hour shift pattern rotating through days, nights and weekends Our Perfect Worker Key Responsibilities Be the G4S 'on duty' Security Operations Manager responsible for the following: - On behalf of the Main Development Site (MDS) and OSI Security Operations Managers, command, coordinate and control all day to day security operations at Sizewell C and associated sites, ensuring compliance with the Construction Site Security Plan (NSSP) and BS7499 standards - Ensure suitable security resources or assets are deployed in support of the SZC site emergency scheme and maintain an open, honest and trusting relationship with other site emergency scheme stakeholders - Lead the security team during silent hours, conduct notifications as required and when required lead site emergency arrangements as the Security Team Leader until relieved - Operationally lead, mentor and coach a team of on-duty security managers across the SZC estate - Maintain Data Protection - Liaise with, take guidance from and support the Security - Response Lead to ensure that the SZC SCR maintains constant situational awareness across the project security operation and when appropriate locates, gathers and records evidence as required in accordance with GDPR, ICO and G4S/SZC company policies and procedures - Liaise with the Community Safety Officer and ensure suitable security resources are deployed in response to security incidents to conduct post-incident enquiries to establish facts - Conduct shift briefings as advised - Understand, monitor and deliver service level requirements as per KPI's - Provide detailed reports as required - Assist reviewing Site Security Instructions as required - Assist in planning security operations and deliver the control function in execution. - Other tasks as allocated by Senior Management Skills and Competencies - Knowledge of Health & Safety procedures, policies and best working practices - Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills - Sound judgement and decision making, with a 'hands on', problem-solving approach, able to remain calm under pressure and take control of incidents - Innovative in approach, supportive and adaptable to change. Profile Educational Requirements/Qualifications - Formal Security qualification preferred but not essential - Minimum Level 3 educational qualification in Leadership & Management or equivalent Preferred Experience - A security professional with prior experience gained in a corporate, Critical National - Infrastructure, Police or Military environment - Experience of leading and supervising teams in a demanding environment - Enthusiastic and committed approach with a track record of building strong, trust-based relationships with colleagues and stakeholders at all levels - Experience of training and mentoring - Proven experience in a high tempo, operational theatre in a pressurised role Personal Qualities - Highest levels of integrity, respectfulness and professionalism - An engaging and proactive 'can do' attitude where successes and failures are shared - Doing what we say we are going to do and only committing to what can be done - Ability to plan ahead and share intelligence to prevent surprises Specific occupational requirements - Security Industry Authority (SIA) Licence (SG/DS/CP) - Ability to pass and hold National Security Clearance Vetting (NSV SC) - Driving Licence G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! Key Information and Benefits - Permanent Contract - 20 days leave per year. - G4S National Pension Scheme, - Dell, Vodafone and O2 discounts, - Perks at Work (national reward and discount scheme), - Aviva car, home and travel insurance discount, - Health Saturday Fund (health cash plan for you and your family) About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Oct 08, 2025
Full time
The Duty Security Manager (DSM) is required to command, coordinate and control day-to-day security operations at Sizewell C and Off Site Infrastructure (OSI), enabling the maintenance of situational awareness and deployment of appropriate resources to fulfil security tasks as required, ensuring compliance with our Nuclear and Security Industry regulated standards. This is a duty role, 24 hours a day, 365 days a year. Role holders will complete 12-hour shifts, on a rotation of 4-on-4-off, including days, nights, weekends and bank holidays. Your Time at Work £22.14 per hour Weekly Hours Average 42 hours per week, based on a 12 hour shift pattern rotating through days, nights and weekends Our Perfect Worker Key Responsibilities Be the G4S 'on duty' Security Operations Manager responsible for the following: - On behalf of the Main Development Site (MDS) and OSI Security Operations Managers, command, coordinate and control all day to day security operations at Sizewell C and associated sites, ensuring compliance with the Construction Site Security Plan (NSSP) and BS7499 standards - Ensure suitable security resources or assets are deployed in support of the SZC site emergency scheme and maintain an open, honest and trusting relationship with other site emergency scheme stakeholders - Lead the security team during silent hours, conduct notifications as required and when required lead site emergency arrangements as the Security Team Leader until relieved - Operationally lead, mentor and coach a team of on-duty security managers across the SZC estate - Maintain Data Protection - Liaise with, take guidance from and support the Security - Response Lead to ensure that the SZC SCR maintains constant situational awareness across the project security operation and when appropriate locates, gathers and records evidence as required in accordance with GDPR, ICO and G4S/SZC company policies and procedures - Liaise with the Community Safety Officer and ensure suitable security resources are deployed in response to security incidents to conduct post-incident enquiries to establish facts - Conduct shift briefings as advised - Understand, monitor and deliver service level requirements as per KPI's - Provide detailed reports as required - Assist reviewing Site Security Instructions as required - Assist in planning security operations and deliver the control function in execution. - Other tasks as allocated by Senior Management Skills and Competencies - Knowledge of Health & Safety procedures, policies and best working practices - Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills - Sound judgement and decision making, with a 'hands on', problem-solving approach, able to remain calm under pressure and take control of incidents - Innovative in approach, supportive and adaptable to change. Profile Educational Requirements/Qualifications - Formal Security qualification preferred but not essential - Minimum Level 3 educational qualification in Leadership & Management or equivalent Preferred Experience - A security professional with prior experience gained in a corporate, Critical National - Infrastructure, Police or Military environment - Experience of leading and supervising teams in a demanding environment - Enthusiastic and committed approach with a track record of building strong, trust-based relationships with colleagues and stakeholders at all levels - Experience of training and mentoring - Proven experience in a high tempo, operational theatre in a pressurised role Personal Qualities - Highest levels of integrity, respectfulness and professionalism - An engaging and proactive 'can do' attitude where successes and failures are shared - Doing what we say we are going to do and only committing to what can be done - Ability to plan ahead and share intelligence to prevent surprises Specific occupational requirements - Security Industry Authority (SIA) Licence (SG/DS/CP) - Ability to pass and hold National Security Clearance Vetting (NSV SC) - Driving Licence G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! Key Information and Benefits - Permanent Contract - 20 days leave per year. - G4S National Pension Scheme, - Dell, Vodafone and O2 discounts, - Perks at Work (national reward and discount scheme), - Aviva car, home and travel insurance discount, - Health Saturday Fund (health cash plan for you and your family) About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Oct 07, 2025
Full time
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Warm Welcome Fundraising Assistant Location: Fully remote with flexible working arrangements Salary: £26,000 per year FTE, dependent on experience Contract: We are open to this role beingpart time (0.6 or 0.8 FTE) or full time. We offer fully flexible working. Closing date for applications: 19th October 2025, 11:59pm. Please note, both a CV and a cover letter must be submitted for applications to be considered. Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role. First interviews: w/c 20th October 2025 Start Date ASAP this is a new post. About the Warm Welcome Campaign Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces. We resource, connect and champion a network of over 5,400 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. We re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year. Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting. We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives. It s an important moment for us in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our our 100% Pledge Campaign and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners. On a path of growth, we are looking to build on the exciting opportunities already developed as well as continuing to explore potential. The team are currently working on a new fundraising strategy and are looking for another team member to join us as we look to our future together. The Opportunity This is an exciting opportunity for an organised and proactive individual to join a small, friendly, and dynamic team in a varied role. If you are looking to build your fundraising experience, develop new skills across multiple fundraising areas, and have your work make a tangible impact on people s lives, this could be the perfect role for you. You will work closely with the two Fundraising Managers (one focused on Trusts and Foundations and the other Corporate Partnerships) and the Development Director to support corporate, trust, foundation, and individual fundraising efforts. The role offers the opportunity to contribute across a broad range of fundraising activities and, depending on your interests and experience, take ownership of key tasks and projects. Joining during a time of growth and strategic development, you will have the chance to be part of the implementation of a new Fundraising Strategy. This is a fantastic opportunity to gain valuable experience in donor stewardship, event coordination, individual giving campaigns, and data management, all while contributing to the success of the Warm Welcome Campaign. In the role you will: Assist the team across the fundraising function supporting corporate, trust, foundation, community and individual fundraising activities. Develop and maintain positive relationships internally with colleagues and externally with stakeholders, donors, and funders. Demonstrate strong organisational skills and reliability, maintaining systems for data management and accurate records of fundraising activities and donor interactions. Liaise professionally with Warm Welcome Spaces, funders and supporters, acting as a warm and approachable communicator. Confidently use and manage our CRM system (Copper) to track donor data and fundraising activities. Support basic marketing efforts, including creating quality written content such as emails and social media updates, as needed. Securely store and organize documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR and good fundraising practice. Support the logistical planning for fundraising and wider team events. Ensure deadlines are met, prioritising a varied workload and maintaining attention to detail in all tasks. Take initiative to explore new areas of fundraising and contribute to innovation. Own and manage delegated tasks or parts of projects, ensuring successful and timely delivery of work. Essential Skills and Experience Strong organisational and administrative skills with a track record of managing multiple tasks and meeting deadlines. Experience in using CRM systems (e.g. Copper) and proficiency in Microsoft Office and Google Suite. Good written and verbal communication skills, with the ability to liaise professionally with diverse stakeholders. A reliable team player who can prioritise work effectively and manage tasks under pressure. Good numeracy skills and the ability to work on simple budgets. Desirable Skills and Experience Experience in fundraising or donor management within a charity or nonprofit organisation. Knowledge of data protection and GDPR compliance for handling donor information. Basic marketing skills, including experience with digital content creation and donor engagement. A proactive learner with a passion for exploring new areas of fundraising and personal growth. An interest in supporting community-focused initiatives like the Warm Welcome Campaign. Competencies and behaviours in our team The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are: Committed to the power of relationships to facilitate social change Collaborative, inclusive, ambitious, aligning with our core values Self-starters with high levels of commitment, energy and motivation Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context Calm under pressure, and can adapt quickly in a fast-paced environment Willing to pitch in to help other team members if needed Organised with effective time management skills. Working arrangements Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK. This role is remote, full-time, with flexible working arrangements All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation s programmes, operations or people. You will need to have the right to work in the UK. Supporting your application If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us. We d be very happy to answer any specific questions relating to this role - please email us with Query for Fundraising Assistant role in the email subject line and we ll get back to you as soon as we can. Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications. For more information, visit our website or find us on X To apply, please send us a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by Sunday 19th October 2025. Please use Application for Fundraising Assistant role in the email subject line.
Oct 06, 2025
Full time
Warm Welcome Fundraising Assistant Location: Fully remote with flexible working arrangements Salary: £26,000 per year FTE, dependent on experience Contract: We are open to this role beingpart time (0.6 or 0.8 FTE) or full time. We offer fully flexible working. Closing date for applications: 19th October 2025, 11:59pm. Please note, both a CV and a cover letter must be submitted for applications to be considered. Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role. First interviews: w/c 20th October 2025 Start Date ASAP this is a new post. About the Warm Welcome Campaign Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces. We resource, connect and champion a network of over 5,400 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. We re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year. Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting. We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives. It s an important moment for us in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our our 100% Pledge Campaign and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners. On a path of growth, we are looking to build on the exciting opportunities already developed as well as continuing to explore potential. The team are currently working on a new fundraising strategy and are looking for another team member to join us as we look to our future together. The Opportunity This is an exciting opportunity for an organised and proactive individual to join a small, friendly, and dynamic team in a varied role. If you are looking to build your fundraising experience, develop new skills across multiple fundraising areas, and have your work make a tangible impact on people s lives, this could be the perfect role for you. You will work closely with the two Fundraising Managers (one focused on Trusts and Foundations and the other Corporate Partnerships) and the Development Director to support corporate, trust, foundation, and individual fundraising efforts. The role offers the opportunity to contribute across a broad range of fundraising activities and, depending on your interests and experience, take ownership of key tasks and projects. Joining during a time of growth and strategic development, you will have the chance to be part of the implementation of a new Fundraising Strategy. This is a fantastic opportunity to gain valuable experience in donor stewardship, event coordination, individual giving campaigns, and data management, all while contributing to the success of the Warm Welcome Campaign. In the role you will: Assist the team across the fundraising function supporting corporate, trust, foundation, community and individual fundraising activities. Develop and maintain positive relationships internally with colleagues and externally with stakeholders, donors, and funders. Demonstrate strong organisational skills and reliability, maintaining systems for data management and accurate records of fundraising activities and donor interactions. Liaise professionally with Warm Welcome Spaces, funders and supporters, acting as a warm and approachable communicator. Confidently use and manage our CRM system (Copper) to track donor data and fundraising activities. Support basic marketing efforts, including creating quality written content such as emails and social media updates, as needed. Securely store and organize documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR and good fundraising practice. Support the logistical planning for fundraising and wider team events. Ensure deadlines are met, prioritising a varied workload and maintaining attention to detail in all tasks. Take initiative to explore new areas of fundraising and contribute to innovation. Own and manage delegated tasks or parts of projects, ensuring successful and timely delivery of work. Essential Skills and Experience Strong organisational and administrative skills with a track record of managing multiple tasks and meeting deadlines. Experience in using CRM systems (e.g. Copper) and proficiency in Microsoft Office and Google Suite. Good written and verbal communication skills, with the ability to liaise professionally with diverse stakeholders. A reliable team player who can prioritise work effectively and manage tasks under pressure. Good numeracy skills and the ability to work on simple budgets. Desirable Skills and Experience Experience in fundraising or donor management within a charity or nonprofit organisation. Knowledge of data protection and GDPR compliance for handling donor information. Basic marketing skills, including experience with digital content creation and donor engagement. A proactive learner with a passion for exploring new areas of fundraising and personal growth. An interest in supporting community-focused initiatives like the Warm Welcome Campaign. Competencies and behaviours in our team The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are: Committed to the power of relationships to facilitate social change Collaborative, inclusive, ambitious, aligning with our core values Self-starters with high levels of commitment, energy and motivation Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context Calm under pressure, and can adapt quickly in a fast-paced environment Willing to pitch in to help other team members if needed Organised with effective time management skills. Working arrangements Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK. This role is remote, full-time, with flexible working arrangements All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation s programmes, operations or people. You will need to have the right to work in the UK. Supporting your application If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us. We d be very happy to answer any specific questions relating to this role - please email us with Query for Fundraising Assistant role in the email subject line and we ll get back to you as soon as we can. Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications. For more information, visit our website or find us on X To apply, please send us a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by Sunday 19th October 2025. Please use Application for Fundraising Assistant role in the email subject line.
Job Title : Contract Manager Salary : Competitive Location: Edinburgh Job Type: Full Time, Permanent HF Group is one of the UK's leading multi-discipline building services contractors, delivering high-quality solutions across Electrical, Mechanical, Fire & Security, Telecommunications, and Automated Controls. With a legacy spanning over 3 centuries and a family culture, we consider all of our employees as part of the family and invaluable assets to our ongoing business. Our head office is in Glasgow with offices in Edinburgh, Manchester, Belfast and Aberdeen, providing services to clients across both the public and private sectors throughout the UK. As part of our continued growth, we are seeking a proactive and highly organised Contract Manager to join our Fire & Security division in the Edinburgh office. This role promises unique challenges, a varied workload and great career progression opportunities within the company. Key Responsibilities Include but not Limited To: Managing Engineering and the contract lifecycle from inception to renewal or close-out Estimating of jobs that are below the threshold of the internal estimating department Monitoring contract performance and compliance, and identify risks or issues Maintaining positive client customer relationships through excellent service levels Maintaining contract databases and records, ensuring accuracy and accessibility Assist in developing and implementing contract policies, procedures, and best practices Supporting dispute resolution and contract-related litigation if necessary Key Skills, Qualifications and Experience Required: Relevant Industry Experience Excellent negotiation and communication skills High attention to detail and strong organisational skills Ability to work independently and collaboratively Strong analytical and problem-solving abilities Previous experience in a similar role is desirable Proficient in contract management software and Microsoft Office Suite is desirable In Return We Offer: Competitive Salary Generous Car Allowance with Access to EV Salary Sacrifice Scheme (upon successful completion of probationary period) Death in Service Scheme Private Medical Care Critical Illness Cover 32 Days Annual Leave (incl. public/bank holidays) Additional Information: Applications close on Friday, 26th September, if you have not heard from us within 4 weeks of the closing date, please assume your application has been unsuccessful on this occasion. HF Group is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Contracts Coordinator, Engineering Contracts Manager, Contracts Specialists, Fire & Security Contracts Officer, Planning Coordinator, Planning Contracts Coordinator, Assistant Project Coordinator, Operations Manager may also be considered for this role.
Oct 04, 2025
Full time
Job Title : Contract Manager Salary : Competitive Location: Edinburgh Job Type: Full Time, Permanent HF Group is one of the UK's leading multi-discipline building services contractors, delivering high-quality solutions across Electrical, Mechanical, Fire & Security, Telecommunications, and Automated Controls. With a legacy spanning over 3 centuries and a family culture, we consider all of our employees as part of the family and invaluable assets to our ongoing business. Our head office is in Glasgow with offices in Edinburgh, Manchester, Belfast and Aberdeen, providing services to clients across both the public and private sectors throughout the UK. As part of our continued growth, we are seeking a proactive and highly organised Contract Manager to join our Fire & Security division in the Edinburgh office. This role promises unique challenges, a varied workload and great career progression opportunities within the company. Key Responsibilities Include but not Limited To: Managing Engineering and the contract lifecycle from inception to renewal or close-out Estimating of jobs that are below the threshold of the internal estimating department Monitoring contract performance and compliance, and identify risks or issues Maintaining positive client customer relationships through excellent service levels Maintaining contract databases and records, ensuring accuracy and accessibility Assist in developing and implementing contract policies, procedures, and best practices Supporting dispute resolution and contract-related litigation if necessary Key Skills, Qualifications and Experience Required: Relevant Industry Experience Excellent negotiation and communication skills High attention to detail and strong organisational skills Ability to work independently and collaboratively Strong analytical and problem-solving abilities Previous experience in a similar role is desirable Proficient in contract management software and Microsoft Office Suite is desirable In Return We Offer: Competitive Salary Generous Car Allowance with Access to EV Salary Sacrifice Scheme (upon successful completion of probationary period) Death in Service Scheme Private Medical Care Critical Illness Cover 32 Days Annual Leave (incl. public/bank holidays) Additional Information: Applications close on Friday, 26th September, if you have not heard from us within 4 weeks of the closing date, please assume your application has been unsuccessful on this occasion. HF Group is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Contracts Coordinator, Engineering Contracts Manager, Contracts Specialists, Fire & Security Contracts Officer, Planning Coordinator, Planning Contracts Coordinator, Assistant Project Coordinator, Operations Manager may also be considered for this role.
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK Are you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Oxford Rockwell, rated Good by Ofsted, has a capacity of 93 children and features a friendly and passionate team dedicated to giving children the best start in life through playful teaching, responsive interactions, and engaging environments. Our nursery includes art lessons from a local art teacher, enhancing our creative offerings for the children. Located in a lovely market town, we benefit from good transport links to Abingdon, Oxford, Didcot, and Faringdon, ensuring easy accessibility for families. Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 50% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) Opportunities to travel to other countries, experience different cultures and learn new practices. But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Join our supportive and collaborative work environment, learn from experienced colleagues, and make meaningful connections. If you are ready to make a positive impact in the field of early childhood education and childcare, we encourage you to apply for the Nursery Manager position at Busy Bees. Apply now to be part of our dynamic team and take the next step in your career. Role Responsibilities: Key Responsibilities Support the Centre Director in overseeing the daily operations and maintaining educational standards. Assist in developing and delivering an engaging, high-quality curriculum tailored to the needs of children. Ensure the centre complies with all relevant regulatory requirements and maintains high safety and health standards. Provide leadership and mentorship to staff, ensuring a cohesive and motivated team. Lead efforts to enhance customer satisfaction by delivering exceptional service and promoting a positive centre experience for families. Assist with administrative tasks, including scheduling, payroll, and recruitment. Manage operational records and support financial planning to ensure sustainability. Required Qualifications: Ideal Candidate: An approved Level 3 qualification or above in early years education. Experience within an early years setting, with leadership or supervisory experience ideally as either a Assistant Nursery Manager or Deputy Nursery Manager. Proven track record of ensuring educational excellence and curriculum development. Strong communication and organisational skills, with a focus on teamwork. Experience in maintaining compliance with regulatory standards and health and safety protocols. Lead with passion and help create a nurturing learning environment-apply now!
Oct 03, 2025
Full time
Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK Are you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Oxford Rockwell, rated Good by Ofsted, has a capacity of 93 children and features a friendly and passionate team dedicated to giving children the best start in life through playful teaching, responsive interactions, and engaging environments. Our nursery includes art lessons from a local art teacher, enhancing our creative offerings for the children. Located in a lovely market town, we benefit from good transport links to Abingdon, Oxford, Didcot, and Faringdon, ensuring easy accessibility for families. Busy Bees Benefits Competitive salary Ongoing professional development and career progression Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers Up to 28 days holiday per year (including bank holidays) Your birthday off - it's our gift to you! 50% childcare discount Enhanced family leave and return to work bonus Menopause support through Peppy Financial support through Salary Finance Employee Assistance Programme and Mental Health First Aiders Cycle to Work scheme Easy access to your workplace pension through Cushon Discounted Private Medical Insurance (PMI) Opportunities to travel to other countries, experience different cultures and learn new practices. But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Join our supportive and collaborative work environment, learn from experienced colleagues, and make meaningful connections. If you are ready to make a positive impact in the field of early childhood education and childcare, we encourage you to apply for the Nursery Manager position at Busy Bees. Apply now to be part of our dynamic team and take the next step in your career. Role Responsibilities: Key Responsibilities Support the Centre Director in overseeing the daily operations and maintaining educational standards. Assist in developing and delivering an engaging, high-quality curriculum tailored to the needs of children. Ensure the centre complies with all relevant regulatory requirements and maintains high safety and health standards. Provide leadership and mentorship to staff, ensuring a cohesive and motivated team. Lead efforts to enhance customer satisfaction by delivering exceptional service and promoting a positive centre experience for families. Assist with administrative tasks, including scheduling, payroll, and recruitment. Manage operational records and support financial planning to ensure sustainability. Required Qualifications: Ideal Candidate: An approved Level 3 qualification or above in early years education. Experience within an early years setting, with leadership or supervisory experience ideally as either a Assistant Nursery Manager or Deputy Nursery Manager. Proven track record of ensuring educational excellence and curriculum development. Strong communication and organisational skills, with a focus on teamwork. Experience in maintaining compliance with regulatory standards and health and safety protocols. Lead with passion and help create a nurturing learning environment-apply now!
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
