SALES TEAM LEADER MANCHESTER - HYBRID UP TO £35,000 + £45,000 OTE + GREAT BENEFITS THE OPPORTUNITY: Get Recruited are working exclusively with a well-established, customer-focused business that's looking for an experienced Sales Team Leader to join their team. This is an exciting opportunity to lead a team in a fast-paced environment where customer experience and commercial performance go hand in hand. The team currently manages a mix of inbound and outbound customer interactions, but the business is now placing a greater emphasis on growing its outbound sales activity. They're looking for a hands-on people leader who can inspire, coach and develop advisors to become more confident in outbound sales. This isn't a role where you'll be expected to make sales calls yourself, but you'll need to have a strong background in outbound sales so you can effectively mentor and motivate the team to maximise opportunities and drive performance. This is a great opportunity for someone from a sales, loyalty, retention, customer service operations, team leader, sales team leader or similar role. THE ROLE: Lead, coach and motivate a team to achieve sales, retention and customer service targets. Drive a stronger outbound sales culture by building confidence and engagement across the team. Support advisors with consultative selling techniques and help maximise every customer opportunity. Monitor individual and team performance, using coaching and regular 1-2-1s to improve results. Analyse performance data to identify trends and areas for improvement. Support targeted outbound campaigns and ensure they are delivered effectively. Create a positive, high-performing team environment where people feel supported and accountable. Work closely with training, quality and operational teams to continuously improve performance. Handle escalated customer issues where required. Support workforce planning and ensure service levels are maintained. Lead the team through change and encourage continuous improvement. EXPERIENCE REQUIRED: Previous Team Leader or management experience. A background in sales, with hands-on outbound sales experience. B2C experience would be preferred. Experience coaching and development to improve sales performance. Strong communication and leadership skills. Commercially minded with the ability to drive performance through coaching rather than direct selling. Confident analysing performance data and identifying opportunities for improvement. Resilient, organised and able to positively influence others. Flexible and willing to work occasional weekend shifts (typically around one weekend per month). Time worked at the weekend is balanced with reduced hours during the week, helping to maintain a healthy work-life balance. BENEFITS: 36 days annual leave. Enhanced pension. Private healthcare and dental. Life assurance. Employee Assistance Programme. Retail discounts. Enhanced family leave. Cycle to Work scheme. Regular team social events. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Jul 02, 2026
Full time
SALES TEAM LEADER MANCHESTER - HYBRID UP TO £35,000 + £45,000 OTE + GREAT BENEFITS THE OPPORTUNITY: Get Recruited are working exclusively with a well-established, customer-focused business that's looking for an experienced Sales Team Leader to join their team. This is an exciting opportunity to lead a team in a fast-paced environment where customer experience and commercial performance go hand in hand. The team currently manages a mix of inbound and outbound customer interactions, but the business is now placing a greater emphasis on growing its outbound sales activity. They're looking for a hands-on people leader who can inspire, coach and develop advisors to become more confident in outbound sales. This isn't a role where you'll be expected to make sales calls yourself, but you'll need to have a strong background in outbound sales so you can effectively mentor and motivate the team to maximise opportunities and drive performance. This is a great opportunity for someone from a sales, loyalty, retention, customer service operations, team leader, sales team leader or similar role. THE ROLE: Lead, coach and motivate a team to achieve sales, retention and customer service targets. Drive a stronger outbound sales culture by building confidence and engagement across the team. Support advisors with consultative selling techniques and help maximise every customer opportunity. Monitor individual and team performance, using coaching and regular 1-2-1s to improve results. Analyse performance data to identify trends and areas for improvement. Support targeted outbound campaigns and ensure they are delivered effectively. Create a positive, high-performing team environment where people feel supported and accountable. Work closely with training, quality and operational teams to continuously improve performance. Handle escalated customer issues where required. Support workforce planning and ensure service levels are maintained. Lead the team through change and encourage continuous improvement. EXPERIENCE REQUIRED: Previous Team Leader or management experience. A background in sales, with hands-on outbound sales experience. B2C experience would be preferred. Experience coaching and development to improve sales performance. Strong communication and leadership skills. Commercially minded with the ability to drive performance through coaching rather than direct selling. Confident analysing performance data and identifying opportunities for improvement. Resilient, organised and able to positively influence others. Flexible and willing to work occasional weekend shifts (typically around one weekend per month). Time worked at the weekend is balanced with reduced hours during the week, helping to maintain a healthy work-life balance. BENEFITS: 36 days annual leave. Enhanced pension. Private healthcare and dental. Life assurance. Employee Assistance Programme. Retail discounts. Enhanced family leave. Cycle to Work scheme. Regular team social events. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Customer Service Advisor 12 months Location: Manchester/Hybrid (four days per week in the office) Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Why You Should Apply: Work in a vibrant atmosphere where your contributions truly matter. Enjoy a hybrid working model that promotes work-life balance. Competitive salary and benefits package designed to add value to your career. Opportunities for personal and professional growth within a supportive environment. Key Responsibilities: Be the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. Deliver high-quality service while managing client conversations confidently in a busy setting. Execute telephone trades accurately and in line with client instructions and regulatory requirements. Handle both straightforward and complex queries, providing clear and confident technical support. Investigate discrepancies on shareholder accounts with a keen attention to detail and structured problem-solving skills. Drive first-point-of-contact resolution, taking ownership of issues until full closure. Proactively manage open cases, ensuring timely follow-up and a positive client experience. Maintain accountability for the quality and accuracy of all work produced. Adapt quickly to various management processes and service expectations. What We're Looking For: Previous experience in a client service or contact centre environment is essential. Ability to perform in a regulated, performance-driven environment with clear standards. Confident in making informed decisions and managing workload under pressure. Excellent written and verbal communication skills across multiple channels. Educated to secondary school level, with equivalent experience. What's in It for You? A supportive and engaging work culture where your efforts are recognized. Opportunities to improve service delivery and efficiency, driving continuous improvement. The chance to work with a diverse team that values collaboration and innovation.
Jul 02, 2026
Contractor
Customer Service Advisor 12 months Location: Manchester/Hybrid (four days per week in the office) Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Why You Should Apply: Work in a vibrant atmosphere where your contributions truly matter. Enjoy a hybrid working model that promotes work-life balance. Competitive salary and benefits package designed to add value to your career. Opportunities for personal and professional growth within a supportive environment. Key Responsibilities: Be the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. Deliver high-quality service while managing client conversations confidently in a busy setting. Execute telephone trades accurately and in line with client instructions and regulatory requirements. Handle both straightforward and complex queries, providing clear and confident technical support. Investigate discrepancies on shareholder accounts with a keen attention to detail and structured problem-solving skills. Drive first-point-of-contact resolution, taking ownership of issues until full closure. Proactively manage open cases, ensuring timely follow-up and a positive client experience. Maintain accountability for the quality and accuracy of all work produced. Adapt quickly to various management processes and service expectations. What We're Looking For: Previous experience in a client service or contact centre environment is essential. Ability to perform in a regulated, performance-driven environment with clear standards. Confident in making informed decisions and managing workload under pressure. Excellent written and verbal communication skills across multiple channels. Educated to secondary school level, with equivalent experience. What's in It for You? A supportive and engaging work culture where your efforts are recognized. Opportunities to improve service delivery and efficiency, driving continuous improvement. The chance to work with a diverse team that values collaboration and innovation.
Branch Manager - Manchester Location: Manchester Branch Reports to: Chief Operating Officer Salary: £45,000 per annum + performance bonus (£50,000-£52,000 OTE) Hours: Full-time, permanent The Opportunity SF Partners is working exclusively with our client, a growing legal services organisation, to recruit an experienced Branch Manager for their Manchester branch. This is a hands-on operational leadership role responsible for the commercial and operational performance of the branch. The successful candidate will lead a team of Legal Advisors and Administrators, driving productivity, service quality, client satisfaction, and revenue growth. This is not a desk-based management position. The Branch Manager will be highly visible within the branch, spending significant time coaching colleagues, observing client interactions, reviewing performance, and ensuring operational excellence across the business. The role is ideally suited to an experienced people leader who thrives in a target-driven environment and enjoys taking ownership of both branch performance and team development. Key Responsibilities Leadership & Performance Management Lead, motivate, and develop a team of Legal Advisors and Administrators. Drive a high-performance culture through coaching, accountability, and regular performance reviews. Conduct one-to-one meetings, performance discussions, and structured development plans. Manage underperformance effectively, implementing improvement plans where required. Support recruitment, onboarding, and ongoing development of team members. Commercial & Operational Performance Take ownership of branch revenue, productivity, profitability, and key performance indicators. Monitor performance data and implement actions to improve branch results. Drive improvements in conversion rates, advisor productivity, customer satisfaction, and overall branch performance. Identify opportunities to increase local market presence, client engagement, and referral activity. Ensure the branch consistently delivers against operational and commercial objectives. Client Experience & Quality Ensure clients receive a professional, compliant, and high-quality service throughout their journey. Maintain oversight of branch workflows and operational processes. Drive a right-first-time culture focused on quality, efficiency, and client satisfaction. Respond appropriately to escalated client concerns and feedback. Compliance & Governance Ensure all branch activities are delivered in line with regulatory requirements and internal standards. Maintain strong controls around compliance, data protection, and quality assurance. Support audit readiness and continuous improvement initiatives. Community Presence Act as an ambassador for the branch within the local community. Support local networking, referral-building, and community engagement activities. Help strengthen the branch's profile and reputation within the Manchester area. Candidate Profile We are seeking an experienced people leader who can demonstrate: Current team management responsibility. Success leading teams in a target-driven or performance-focused environment. Strong coaching, leadership, and performance management skills. Experience driving operational improvement through data and observation. Commercial awareness and the ability to influence branch profitability and growth. A hands-on leadership style with a strong branch presence. Excellent communication, organisation, and stakeholder management skills. Legal qualifications are not required. Our client is seeking a proven operational leader with the ability to deliver results through effective people management, accountability, and commercial awareness. Reward & Benefits £45,000 basic salary. Performance bonus (£50,000-£52,000 OTE). Statutory benefits. Professional development and career progression opportunities. The opportunity to join a growing legal services organisation with ambitious plans for future growth. Location & Working Pattern This role is based primarily at the Manchester branch. Daily branch presence is essential. Standard branch hours are Monday to Friday; however, flexibility may be required to support branch performance, local initiatives, client demand, and community engagement activities. Interested? If you feel this role is the right fit for your skills, experience, and career ambitions, we would love to hear from you. Please apply today with your CV and a brief overview of your current role and management experience. For a confidential discussion about the opportunity, you can also contact me directly at (url removed). We are reviewing applications as they are received and will be moving quickly for suitable candidates.
Jul 02, 2026
Full time
Branch Manager - Manchester Location: Manchester Branch Reports to: Chief Operating Officer Salary: £45,000 per annum + performance bonus (£50,000-£52,000 OTE) Hours: Full-time, permanent The Opportunity SF Partners is working exclusively with our client, a growing legal services organisation, to recruit an experienced Branch Manager for their Manchester branch. This is a hands-on operational leadership role responsible for the commercial and operational performance of the branch. The successful candidate will lead a team of Legal Advisors and Administrators, driving productivity, service quality, client satisfaction, and revenue growth. This is not a desk-based management position. The Branch Manager will be highly visible within the branch, spending significant time coaching colleagues, observing client interactions, reviewing performance, and ensuring operational excellence across the business. The role is ideally suited to an experienced people leader who thrives in a target-driven environment and enjoys taking ownership of both branch performance and team development. Key Responsibilities Leadership & Performance Management Lead, motivate, and develop a team of Legal Advisors and Administrators. Drive a high-performance culture through coaching, accountability, and regular performance reviews. Conduct one-to-one meetings, performance discussions, and structured development plans. Manage underperformance effectively, implementing improvement plans where required. Support recruitment, onboarding, and ongoing development of team members. Commercial & Operational Performance Take ownership of branch revenue, productivity, profitability, and key performance indicators. Monitor performance data and implement actions to improve branch results. Drive improvements in conversion rates, advisor productivity, customer satisfaction, and overall branch performance. Identify opportunities to increase local market presence, client engagement, and referral activity. Ensure the branch consistently delivers against operational and commercial objectives. Client Experience & Quality Ensure clients receive a professional, compliant, and high-quality service throughout their journey. Maintain oversight of branch workflows and operational processes. Drive a right-first-time culture focused on quality, efficiency, and client satisfaction. Respond appropriately to escalated client concerns and feedback. Compliance & Governance Ensure all branch activities are delivered in line with regulatory requirements and internal standards. Maintain strong controls around compliance, data protection, and quality assurance. Support audit readiness and continuous improvement initiatives. Community Presence Act as an ambassador for the branch within the local community. Support local networking, referral-building, and community engagement activities. Help strengthen the branch's profile and reputation within the Manchester area. Candidate Profile We are seeking an experienced people leader who can demonstrate: Current team management responsibility. Success leading teams in a target-driven or performance-focused environment. Strong coaching, leadership, and performance management skills. Experience driving operational improvement through data and observation. Commercial awareness and the ability to influence branch profitability and growth. A hands-on leadership style with a strong branch presence. Excellent communication, organisation, and stakeholder management skills. Legal qualifications are not required. Our client is seeking a proven operational leader with the ability to deliver results through effective people management, accountability, and commercial awareness. Reward & Benefits £45,000 basic salary. Performance bonus (£50,000-£52,000 OTE). Statutory benefits. Professional development and career progression opportunities. The opportunity to join a growing legal services organisation with ambitious plans for future growth. Location & Working Pattern This role is based primarily at the Manchester branch. Daily branch presence is essential. Standard branch hours are Monday to Friday; however, flexibility may be required to support branch performance, local initiatives, client demand, and community engagement activities. Interested? If you feel this role is the right fit for your skills, experience, and career ambitions, we would love to hear from you. Please apply today with your CV and a brief overview of your current role and management experience. For a confidential discussion about the opportunity, you can also contact me directly at (url removed). We are reviewing applications as they are received and will be moving quickly for suitable candidates.
Job Title: Sales Advisor (Warm lead calling) Salary: £25,000 + OTE Circa £45,000-£60,000 Hours: Full times hours (37.5) permanent. Location: Office Based, Manchester Hours: Monday to Friday 9.00am -5.30pm Reed are currently working with one the UK's leading property surveyors who are currently looking for a number of Sales Advisors to join their team on a permanent basis. As a Sales Advisor, you'll be responsible for converting warm leads and customer referrals into confirmed bookings for surveys and valuations. Working with a supportive team in our Manchester office, you'll use a dialler system and CRM platform to handle both inbound and outbound calls. Key Responsibilities Handle inbound and outbound customer calls using our dialler system Convert warm leads and referrals into confirmed survey or valuation sales with payment taken. This is sales role, not a just an order processing or customer services role and you will be required to display a high level of sales skills. Clearly explain product options, benefits, and pricing Use a CRM system to track leads, update records, and manage follow-ups. Organising your own workload to ensure both active and inactive cases are managed in an efficient effective manner. Provide quotes and ensure timely follow-up to maximise conversion. Meet monthly income targets and contribute to overall team goals. Maintain high standards of call quality, professionalism, and productivity in line with KPIs. Skills & Experience Experience working towards sales targets and KPIs within a structured environment. Familiarity with using a CRM system to manage and track leads. Confident and professional phone manner with excellent communication skills. A proactive and persuasive approach, with the ability to build rapport quickly. Strong organisational skills and attention to detail. Basic Microsoft Office skills and general computer literacy. Salary & Benefits Commission structure with on-target earnings of £45,000 - £60,000 per annum. 25 days annual leave , plus bank holidays and your birthday off. Access to a range of health benefits , including digital GP services. Monthly team incentives such as High Fives and High Achievers recognition. Opportunity to attend the annual High Achievers Abroad holiday. Regular paid for socials/activities. Full training and coaching provided with ongoing support. Career development opportunities within a market-leading business. Friendly, high-performing team environment in a recently renovated central Manchester office
Jul 01, 2026
Full time
Job Title: Sales Advisor (Warm lead calling) Salary: £25,000 + OTE Circa £45,000-£60,000 Hours: Full times hours (37.5) permanent. Location: Office Based, Manchester Hours: Monday to Friday 9.00am -5.30pm Reed are currently working with one the UK's leading property surveyors who are currently looking for a number of Sales Advisors to join their team on a permanent basis. As a Sales Advisor, you'll be responsible for converting warm leads and customer referrals into confirmed bookings for surveys and valuations. Working with a supportive team in our Manchester office, you'll use a dialler system and CRM platform to handle both inbound and outbound calls. Key Responsibilities Handle inbound and outbound customer calls using our dialler system Convert warm leads and referrals into confirmed survey or valuation sales with payment taken. This is sales role, not a just an order processing or customer services role and you will be required to display a high level of sales skills. Clearly explain product options, benefits, and pricing Use a CRM system to track leads, update records, and manage follow-ups. Organising your own workload to ensure both active and inactive cases are managed in an efficient effective manner. Provide quotes and ensure timely follow-up to maximise conversion. Meet monthly income targets and contribute to overall team goals. Maintain high standards of call quality, professionalism, and productivity in line with KPIs. Skills & Experience Experience working towards sales targets and KPIs within a structured environment. Familiarity with using a CRM system to manage and track leads. Confident and professional phone manner with excellent communication skills. A proactive and persuasive approach, with the ability to build rapport quickly. Strong organisational skills and attention to detail. Basic Microsoft Office skills and general computer literacy. Salary & Benefits Commission structure with on-target earnings of £45,000 - £60,000 per annum. 25 days annual leave , plus bank holidays and your birthday off. Access to a range of health benefits , including digital GP services. Monthly team incentives such as High Fives and High Achievers recognition. Opportunity to attend the annual High Achievers Abroad holiday. Regular paid for socials/activities. Full training and coaching provided with ongoing support. Career development opportunities within a market-leading business. Friendly, high-performing team environment in a recently renovated central Manchester office
Customer Service Renewals Advisor - £25,000 OTE £32,000 - Manchester City Centre - Monday to Friday 9am - 5pm + early finish Friday! We are on the look out for a Customer Service Renewals Advisor for our leading insurance business based in Manchester City Centre! Are you looking for a Customer Service Renewals Advisor role that will offer commission to cross sell additional services into existing clients? Then look no further, this is the Customer Service Renewals Advisor role for you! The package for Customer Service Renewals Advisor: A basic salary of £25,000 A commission structure and OTE of £32,000 Up to 42 days holidays per year! Lovely offices based in Manchester City Centre with a laid back environment Monday to Friday hours - 9am - 5:30pm (Mon-Thur) 10am - 4pm Friday's, NO WEEKENEDS! Regular all expenses paid staff socials Fantastic career development opportunities Company pension The role of Customer Service Renewals Advisor: Outbound and inbound calling existing clients and cross selling them additional insurance products Dealing with any general customer enquiries Working towards KPI's and targets What we're after for the Customer Service Renewals Advisor: Experience in working in a phone based customer service or sales position Someone who is comfortable working towards KPI's and driven Somebody who is customer-centric and enjoys going above and beyond for clients Does this Manchester based opportunity of Customer Service Renewals Advisor sound up your street? Please apply now for immediate consideration!
Jul 01, 2026
Full time
Customer Service Renewals Advisor - £25,000 OTE £32,000 - Manchester City Centre - Monday to Friday 9am - 5pm + early finish Friday! We are on the look out for a Customer Service Renewals Advisor for our leading insurance business based in Manchester City Centre! Are you looking for a Customer Service Renewals Advisor role that will offer commission to cross sell additional services into existing clients? Then look no further, this is the Customer Service Renewals Advisor role for you! The package for Customer Service Renewals Advisor: A basic salary of £25,000 A commission structure and OTE of £32,000 Up to 42 days holidays per year! Lovely offices based in Manchester City Centre with a laid back environment Monday to Friday hours - 9am - 5:30pm (Mon-Thur) 10am - 4pm Friday's, NO WEEKENEDS! Regular all expenses paid staff socials Fantastic career development opportunities Company pension The role of Customer Service Renewals Advisor: Outbound and inbound calling existing clients and cross selling them additional insurance products Dealing with any general customer enquiries Working towards KPI's and targets What we're after for the Customer Service Renewals Advisor: Experience in working in a phone based customer service or sales position Someone who is comfortable working towards KPI's and driven Somebody who is customer-centric and enjoys going above and beyond for clients Does this Manchester based opportunity of Customer Service Renewals Advisor sound up your street? Please apply now for immediate consideration!
Job Title - Interview Coordinator (AVP) Location - London, Manchester, Birmingham (3 Days in the office per week open to location within the UK) Contract Length - 6 Months (Rolling Contract) PAYE only About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full-service, global corporate and investment bank, all of which are supported by its service company, providing technology, operations, and functional services across the Group. Values Everything Barclays does is shaped by its five values: Respect, Integrity, Service, Excellence, and Stewardship. These values form the foundation of Barclays' relationships with customers and clients and guide how the company measures and rewards the performance of colleagues. Success at Barclays is not just about what you achieve, but how you achieve it. Diversity Barclays is committed to fostering a culture where individuals from all backgrounds feel confident in bringing their whole selves to work. The company values inclusion and works to ensure that all talents are nurtured, empowering individuals to contribute fully to Barclays' vision and goals. Hybrid Working At Barclays, we offer a hybrid working model, blending the benefits of working alongside colleagues at our on-site locations with the flexibility of working from home. Employees work on-site for a minimum of three days per week (or more as set by the business area). Please discuss specific working pattern requirements with the hiring manager. As we continue to develop our hybrid work environment, arrangements may be subject to change with reasonable notice to meet business needs. About the Role: To enable efficient, high volume interviewing for Planning and Advice while maintaining quality and consistency. This is a vital, fast-paced operational role and is the "engine room" of the hiring process. Key Responsibilities: Manage business CV reviews liaising with multiple hiring managers. Coordinate and schedule high volume Advisor interviews across multiple hiring Managers Manage interviewer availability, panels and interview logistics. Support at interviews to ensure consistent interview processes, documentation and governance standards. Work with Talent Acquisition Team to track interview outcomes, feedback and conversion rates. Produce interview MI to highlight bottlenecks and improvement areas. Skills & Experience: CV screening & stakeholder liaison: screen CVs against role criteria and regulatory expectations; calibrate shortlists with multiple hiring managers; maintain clear, defensible rationale and records. High-volume scheduling, panels & logistics: coordinate complex diaries; build/manage panel rotas and interviewer availability; manage short-notice changes; coordinate links/rooms/materials; resolve issues quickly. Process governance & documentation: run structured interview processes end-to-end; ensure packs, scoring and notes are completed to standard; maintain audit-ready records and strong data-handling discipline. Outcomes, MI & continuous improvement: keep ATS/trackers up to date; drive timely feedback and outcome capture; produce MI (pipeline/throughput/time-to-interview); identify bottlenecks and implement pragmatic improvements with Talent Acquisition. Influence fast at senior level-credible, confident and able to align decisions across stakeholders. Communicate with impact-clear, concise storytelling and recommendations backed by evidence. Drive delivery through ambiguity-spot risks early, solve problems quickly and keep momentum. Assistant Vice President Expectations • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. • Take ownership for managing risk and strengthening controls in relation to the work done. • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. • Influence or convince stakeholders to achieve outcomes. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a range of financial and personal benefits, including: Enrolment in a pension plan (after 12 weeks on assignment) Holiday pay 24/7 access to an Employee Assistance Programme, supporting your home and work life Exclusive discounts at high street shops, restaurants, and entertainment venues-including Asda, Zizzi, and more If you are an experienced PA looking for an exciting opportunity at Barclays, we'd love to hear from you. Apply today!
Jul 01, 2026
Full time
Job Title - Interview Coordinator (AVP) Location - London, Manchester, Birmingham (3 Days in the office per week open to location within the UK) Contract Length - 6 Months (Rolling Contract) PAYE only About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full-service, global corporate and investment bank, all of which are supported by its service company, providing technology, operations, and functional services across the Group. Values Everything Barclays does is shaped by its five values: Respect, Integrity, Service, Excellence, and Stewardship. These values form the foundation of Barclays' relationships with customers and clients and guide how the company measures and rewards the performance of colleagues. Success at Barclays is not just about what you achieve, but how you achieve it. Diversity Barclays is committed to fostering a culture where individuals from all backgrounds feel confident in bringing their whole selves to work. The company values inclusion and works to ensure that all talents are nurtured, empowering individuals to contribute fully to Barclays' vision and goals. Hybrid Working At Barclays, we offer a hybrid working model, blending the benefits of working alongside colleagues at our on-site locations with the flexibility of working from home. Employees work on-site for a minimum of three days per week (or more as set by the business area). Please discuss specific working pattern requirements with the hiring manager. As we continue to develop our hybrid work environment, arrangements may be subject to change with reasonable notice to meet business needs. About the Role: To enable efficient, high volume interviewing for Planning and Advice while maintaining quality and consistency. This is a vital, fast-paced operational role and is the "engine room" of the hiring process. Key Responsibilities: Manage business CV reviews liaising with multiple hiring managers. Coordinate and schedule high volume Advisor interviews across multiple hiring Managers Manage interviewer availability, panels and interview logistics. Support at interviews to ensure consistent interview processes, documentation and governance standards. Work with Talent Acquisition Team to track interview outcomes, feedback and conversion rates. Produce interview MI to highlight bottlenecks and improvement areas. Skills & Experience: CV screening & stakeholder liaison: screen CVs against role criteria and regulatory expectations; calibrate shortlists with multiple hiring managers; maintain clear, defensible rationale and records. High-volume scheduling, panels & logistics: coordinate complex diaries; build/manage panel rotas and interviewer availability; manage short-notice changes; coordinate links/rooms/materials; resolve issues quickly. Process governance & documentation: run structured interview processes end-to-end; ensure packs, scoring and notes are completed to standard; maintain audit-ready records and strong data-handling discipline. Outcomes, MI & continuous improvement: keep ATS/trackers up to date; drive timely feedback and outcome capture; produce MI (pipeline/throughput/time-to-interview); identify bottlenecks and implement pragmatic improvements with Talent Acquisition. Influence fast at senior level-credible, confident and able to align decisions across stakeholders. Communicate with impact-clear, concise storytelling and recommendations backed by evidence. Drive delivery through ambiguity-spot risks early, solve problems quickly and keep momentum. Assistant Vice President Expectations • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. • Take ownership for managing risk and strengthening controls in relation to the work done. • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. • Influence or convince stakeholders to achieve outcomes. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a range of financial and personal benefits, including: Enrolment in a pension plan (after 12 weeks on assignment) Holiday pay 24/7 access to an Employee Assistance Programme, supporting your home and work life Exclusive discounts at high street shops, restaurants, and entertainment venues-including Asda, Zizzi, and more If you are an experienced PA looking for an exciting opportunity at Barclays, we'd love to hear from you. Apply today!
CUSTOMER EXPERIENCE ADVISOR Rendall & Rittner • £Competitive • Head Office, Manchester • Full-time, Permanent ROLE OVERVIEW We're looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner's Head Office in Manchester. This is a role for someone who genuinely cares about people - someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time. You'll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive. ROLE EXPECTATIONS This is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once. You'll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks. You'll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Customers feel heard, supported and satisfied with every interaction Queries and complaints are resolved promptly and professionally You spot opportunities to improve the customer experience and share them with your team You contribute positively to team performance and the culture of the department HOW YOU'LL SPEND MOST OF YOUR TIME Most days, you'll be: Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly Maintaining clear, empathetic communication - ensuring customers always feel heard and supported Thinking creatively to solve customer problems and prevent issues from escalating Collaborating with colleagues to deliver a seamless service experience Staying up to date on Rendall & Rittner's services and using customer feedback to help improve the experience Participating in training sessions and continuously developing your skills WHO THIS ROLE IS FOR This role suits someone who: Is passionate about delivering exceptional customer service and making a positive impact Has excellent communication skills - confident, clear and professional on the phone and in writing Is a natural problem solver who thinks quickly and stays calm under pressure Thrives in a team environment and enjoys sharing knowledge to achieve common goals Is driven to build lasting relationships and consistently improve customer satisfaction WHAT WE OFFER Competitive salary and discretionary bonus 25 days' holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, entertainment, dining, shopping, health and fitness ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. To speak to our recruitment team directly, call and quote reference "Ref ". You can also explore Rendall & Rittner on LinkedIn or visit our website for a full list of current openings. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required
Jul 01, 2026
Full time
CUSTOMER EXPERIENCE ADVISOR Rendall & Rittner • £Competitive • Head Office, Manchester • Full-time, Permanent ROLE OVERVIEW We're looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner's Head Office in Manchester. This is a role for someone who genuinely cares about people - someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time. You'll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive. ROLE EXPECTATIONS This is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once. You'll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks. You'll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Customers feel heard, supported and satisfied with every interaction Queries and complaints are resolved promptly and professionally You spot opportunities to improve the customer experience and share them with your team You contribute positively to team performance and the culture of the department HOW YOU'LL SPEND MOST OF YOUR TIME Most days, you'll be: Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly Maintaining clear, empathetic communication - ensuring customers always feel heard and supported Thinking creatively to solve customer problems and prevent issues from escalating Collaborating with colleagues to deliver a seamless service experience Staying up to date on Rendall & Rittner's services and using customer feedback to help improve the experience Participating in training sessions and continuously developing your skills WHO THIS ROLE IS FOR This role suits someone who: Is passionate about delivering exceptional customer service and making a positive impact Has excellent communication skills - confident, clear and professional on the phone and in writing Is a natural problem solver who thinks quickly and stays calm under pressure Thrives in a team environment and enjoys sharing knowledge to achieve common goals Is driven to build lasting relationships and consistently improve customer satisfaction WHAT WE OFFER Competitive salary and discretionary bonus 25 days' holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, entertainment, dining, shopping, health and fitness ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. To speak to our recruitment team directly, call and quote reference "Ref ". You can also explore Rendall & Rittner on LinkedIn or visit our website for a full list of current openings. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required
Senior Practitioner About us We are within easy commutable distance of Greater Manchester, Cheshire and Merseyside regions. In addition, we offer flexible working - including a blend of working from home/remotely We have a strong vision for social work practice in Warrington and have developed a new approach to social work. We have embedded a relationship based practice model that has systemic practice at its core. We are working alongside the Centre for Systemic Social Work, who are providing a comprehensive training programme to social workers and managers across our teams. We have three Children in Care teams, and a Care Experienced Team for our Care Leavers Each team has a Team Manager who is eager to support and develop all social workers alongside the Senior Practitioner. Our teams support children and young people who are subject to care orders and for whom we share PR who live within foster placements, residential care and also with members of their extended family. We recognise that the role can be challenging and we have a range of exciting and impactful developments in Warrington that our social workers can utilise in supporting families, including: No Wrong Door - a multi-agency hub where young people at risk of going into care get targeted support to cope with the multiple issues they face; this includes our own Internal Accommodation 'The Lighthouse' from aged 8 years, for Outreach and from aged 12 years for Emergency accommodation whilst we work with families for children at risk of entering care and Supported Accommodation placements with wrap around Outreach support for 16-18 year old. Systemic Hub - consisting of Systemic Family Practitioners who are assigned to each team to provide therapeutic support and intervention and provide guidance to our social workers regarding systemic approaches to direct work and interventions Family Time Service (to assist in arranging and supervising the time that our children in care spend with their families). Restore - a service designed to work with Mothers who are pregnant and have children previously moved, with the aim of reducing repeat removals. Family Group Conference Co-ordinators and Lifelong Links. Business Support - the team are able to assist with taking minutes of meetings, scanning documents onto the system and other administrative tasks. Magic Notes - AI to record meetings to ease the burden of recording onto the children's files in a timely way. In Warrington we want all children and families to benefit from high quality and purposeful relationships with professionals. We believe this will help create the best opportunities for people to change and reach their full potential. We also believe one of the most effective ways to improve the outcomes for children and families is through providing our social workers with the best conditions in which they can thrive. Here in Warrington we are proud to be graded Good overall and Outstanding in two areas - Children in Care and Leadership in our 2024 Ofsted inspection, which says;- The decisions for children to enter care are made in a timely manner and when it is in their interests to do so. When necessary, care proceedings are initiated, and work is progressed without delay. Feedback from the local judiciary and the Children and Family Court Advisory and Support Service (Cafcass) is exceptionally positive. Social workers in Warrington produce high-quality evidence and assessments for court, which are supporting the timely progression of legal proceedings. This results in swift and highly effective plans being secured for children's future care. Children benefit from early planning for permanence. When it is not possible for children to live with their birth parents, social workers work diligently to explore all alternative options, including foster to adopt and special guardianship orders. There is a strong emphasis on keeping children within their kinship network. Family group conferences are used to great effect to identify potential carers for children, which enables assessments to start sooner. When children live with kinship carers, their assessments are comprehensive and support children to remain within the family, maintaining their identity and a sense of belonging. Children are visited regularly to ensure that their needs are being met. For a small number of children, the senior management endorsement of these arrangements is not consistently timely, leading to delays in assuring the appropriateness of these placements. Detailed assessments support decisions to enable children in care to return home under placement with parent regulations. Assessments include the views of independent reviewing officers (IROs) and other professionals where appropriate. Many children in care in Warrington live in stable foster placements where they are thriving, and where they have a sense of belonging and permanence. When the plan for children is long-term foster care, matching takes place through permanence meetings, without delay. Children in care are supported and visited regularly by social workers who know them well. Workers are persistent in their efforts to build and sustain relationships with children who have previously displayed high levels of resistance towards professionals. Social workers undertake purposeful, sensitive direct and life-story work with children on a range of topics, including relationships, safety, health and understanding emotions. This helps children to comprehend, at their own pace, their life experiences and plans for their futures. The role We are recruiting for qualified social workers to join our Children in Care & Care Leavers Service, experienced practitioners are welcome to apply. We currently have vacancies for a full time 37 hours Senior Practitioner post. We have high aspirations for our children and welcome those who share our ambition! So if you want to make a difference to the lives of vulnerable children and young people with relationship based practice at the heart of everything we do and develop great relationships, then come and join us in Warrington where we are passionate about our work with children and families. What's needed? Social Work Degree or equivalent (e.g. DipSW/CQSW) Registered with the Social Work England Relevant post qualifying training Knowledge of wider children and young people's services including non-local authority provision Please see attached the job description and person specification for further information about the essential requirements for this this role. Benefits As well as a competitive salary, working for us means you get: 26 days annual holiday - raising to 31 after 5 years of service (pro-rata) Access to our attractive and competitive benefits package Access to our Health & Wellbeing Programme Key Dates & Further Information The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. DBS clearance is required. If you are applying for the job internally, please ensure that you apply via the Careers Page on SAP, however if you are applying for an additional job you would need to apply externally. In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment. Warrington Borough Council is a Disability Confident employer For enquiries or an informal discussion - please contact Mags Houghton Interim Team Manager or Sandra Siwoku Interim Service Manager
Jul 01, 2026
Full time
Senior Practitioner About us We are within easy commutable distance of Greater Manchester, Cheshire and Merseyside regions. In addition, we offer flexible working - including a blend of working from home/remotely We have a strong vision for social work practice in Warrington and have developed a new approach to social work. We have embedded a relationship based practice model that has systemic practice at its core. We are working alongside the Centre for Systemic Social Work, who are providing a comprehensive training programme to social workers and managers across our teams. We have three Children in Care teams, and a Care Experienced Team for our Care Leavers Each team has a Team Manager who is eager to support and develop all social workers alongside the Senior Practitioner. Our teams support children and young people who are subject to care orders and for whom we share PR who live within foster placements, residential care and also with members of their extended family. We recognise that the role can be challenging and we have a range of exciting and impactful developments in Warrington that our social workers can utilise in supporting families, including: No Wrong Door - a multi-agency hub where young people at risk of going into care get targeted support to cope with the multiple issues they face; this includes our own Internal Accommodation 'The Lighthouse' from aged 8 years, for Outreach and from aged 12 years for Emergency accommodation whilst we work with families for children at risk of entering care and Supported Accommodation placements with wrap around Outreach support for 16-18 year old. Systemic Hub - consisting of Systemic Family Practitioners who are assigned to each team to provide therapeutic support and intervention and provide guidance to our social workers regarding systemic approaches to direct work and interventions Family Time Service (to assist in arranging and supervising the time that our children in care spend with their families). Restore - a service designed to work with Mothers who are pregnant and have children previously moved, with the aim of reducing repeat removals. Family Group Conference Co-ordinators and Lifelong Links. Business Support - the team are able to assist with taking minutes of meetings, scanning documents onto the system and other administrative tasks. Magic Notes - AI to record meetings to ease the burden of recording onto the children's files in a timely way. In Warrington we want all children and families to benefit from high quality and purposeful relationships with professionals. We believe this will help create the best opportunities for people to change and reach their full potential. We also believe one of the most effective ways to improve the outcomes for children and families is through providing our social workers with the best conditions in which they can thrive. Here in Warrington we are proud to be graded Good overall and Outstanding in two areas - Children in Care and Leadership in our 2024 Ofsted inspection, which says;- The decisions for children to enter care are made in a timely manner and when it is in their interests to do so. When necessary, care proceedings are initiated, and work is progressed without delay. Feedback from the local judiciary and the Children and Family Court Advisory and Support Service (Cafcass) is exceptionally positive. Social workers in Warrington produce high-quality evidence and assessments for court, which are supporting the timely progression of legal proceedings. This results in swift and highly effective plans being secured for children's future care. Children benefit from early planning for permanence. When it is not possible for children to live with their birth parents, social workers work diligently to explore all alternative options, including foster to adopt and special guardianship orders. There is a strong emphasis on keeping children within their kinship network. Family group conferences are used to great effect to identify potential carers for children, which enables assessments to start sooner. When children live with kinship carers, their assessments are comprehensive and support children to remain within the family, maintaining their identity and a sense of belonging. Children are visited regularly to ensure that their needs are being met. For a small number of children, the senior management endorsement of these arrangements is not consistently timely, leading to delays in assuring the appropriateness of these placements. Detailed assessments support decisions to enable children in care to return home under placement with parent regulations. Assessments include the views of independent reviewing officers (IROs) and other professionals where appropriate. Many children in care in Warrington live in stable foster placements where they are thriving, and where they have a sense of belonging and permanence. When the plan for children is long-term foster care, matching takes place through permanence meetings, without delay. Children in care are supported and visited regularly by social workers who know them well. Workers are persistent in their efforts to build and sustain relationships with children who have previously displayed high levels of resistance towards professionals. Social workers undertake purposeful, sensitive direct and life-story work with children on a range of topics, including relationships, safety, health and understanding emotions. This helps children to comprehend, at their own pace, their life experiences and plans for their futures. The role We are recruiting for qualified social workers to join our Children in Care & Care Leavers Service, experienced practitioners are welcome to apply. We currently have vacancies for a full time 37 hours Senior Practitioner post. We have high aspirations for our children and welcome those who share our ambition! So if you want to make a difference to the lives of vulnerable children and young people with relationship based practice at the heart of everything we do and develop great relationships, then come and join us in Warrington where we are passionate about our work with children and families. What's needed? Social Work Degree or equivalent (e.g. DipSW/CQSW) Registered with the Social Work England Relevant post qualifying training Knowledge of wider children and young people's services including non-local authority provision Please see attached the job description and person specification for further information about the essential requirements for this this role. Benefits As well as a competitive salary, working for us means you get: 26 days annual holiday - raising to 31 after 5 years of service (pro-rata) Access to our attractive and competitive benefits package Access to our Health & Wellbeing Programme Key Dates & Further Information The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. DBS clearance is required. If you are applying for the job internally, please ensure that you apply via the Careers Page on SAP, however if you are applying for an additional job you would need to apply externally. In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment. Warrington Borough Council is a Disability Confident employer For enquiries or an informal discussion - please contact Mags Houghton Interim Team Manager or Sandra Siwoku Interim Service Manager
Michael Page Finance
Stoke-on-trent, Staffordshire
We are seeking a Client Services Manager to join a professional services team within the accounting and finance department. The role requires a strong focus on client management and service excellence, ensuring the delivery of high-quality professional services. Client Details Our client is a top-tier, independent accountancy and advisory group ranked among the UK's leading firms. With offices across the North West and Midlands, they combine traditional values with a modern, collaborative culture. Known for long-term staff retention, they invest heavily in professional development and wellbeing, creating an environment where careers thrive. Description As Client Services Manager, you will: Manage a portfolio of SME and owner-managed clients Lead, coach, and develop a team of accountants and trainees Deliver proactive advice and ensure compliance with standards Collaborate with senior leadership to enhance client service Identify growth opportunities and strengthen client relationships Profile A successful Client Services Manager should have: ACA or ACCA qualified with proven practice experience Skilled in managing client portfolios and leading teams Strong technical knowledge and advisory capability Excellent communication and leadership skills Tech-savvy and proactive mindset Able to commute to Stoke-on-Trent Job Offer Salary: £50,000-£55,000 DOE Hybrid working with flexible hours Generous holiday allowance Fully funded professional study and leadership mentoring Company pension scheme Health MOTs and mental health support Vibrant wellbeing and social calendar Modern office in central Manchester with excellent transport links
Jul 01, 2026
Full time
We are seeking a Client Services Manager to join a professional services team within the accounting and finance department. The role requires a strong focus on client management and service excellence, ensuring the delivery of high-quality professional services. Client Details Our client is a top-tier, independent accountancy and advisory group ranked among the UK's leading firms. With offices across the North West and Midlands, they combine traditional values with a modern, collaborative culture. Known for long-term staff retention, they invest heavily in professional development and wellbeing, creating an environment where careers thrive. Description As Client Services Manager, you will: Manage a portfolio of SME and owner-managed clients Lead, coach, and develop a team of accountants and trainees Deliver proactive advice and ensure compliance with standards Collaborate with senior leadership to enhance client service Identify growth opportunities and strengthen client relationships Profile A successful Client Services Manager should have: ACA or ACCA qualified with proven practice experience Skilled in managing client portfolios and leading teams Strong technical knowledge and advisory capability Excellent communication and leadership skills Tech-savvy and proactive mindset Able to commute to Stoke-on-Trent Job Offer Salary: £50,000-£55,000 DOE Hybrid working with flexible hours Generous holiday allowance Fully funded professional study and leadership mentoring Company pension scheme Health MOTs and mental health support Vibrant wellbeing and social calendar Modern office in central Manchester with excellent transport links
Customer Support Advisor / Contact Centre Customer Service Agent A great opportunity for a Customer Support Advisor / Contact Centre Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent customer service and troubleshooting support. If you've also worked in the following roles, we'd also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £26,228 per annum + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Core Working Hours: Monday to Friday 8am-8pm, Every Other Weekend Saturday 10am-5pm, Sunday 10am-3pm JOB OVERVIEW We have a fantastic new job opportunity for a Customer Support Advisor / Contact Centre Customer Service Agent, joining a growing team where you will support customers with queries and provide first-class service. As a Customer Support Advisor / Contact Centre Customer Service Agent you will handle technical broadband enquiries, manage onboarding tasks and resolve issues through diagnostics, fault finding and troubleshooting. In your role as a Customer Support Advisor / Contact Centre Customer Service Agent you will contribute to a positive customer experience by managing cases, coordinating equipment requests and ensuring service issues are resolved quickly and efficiently. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Support Advisor / Contact Centre Customer Service Agent include: Responding to Enquiries : handling customer queries via phone, email and ticketing systems Technical Troubleshooting: diagnosing and resolving broadband faults, adopting a first-call resolution approach Managing Billing Queries: processing service credits, adjustments and payable charges Coordinating Equipment: arranging replacement routers or other devices and dispatching orders Case Managing Issues: owning complex cases and keeping customers updated Engineer Liaison: responding to engineer requests, troubleshooting and escalating errors Communications: sending SMS maintenance alerts and service updates CANDIDATE REQUIREMENTS A friendly, articulate communicator able to build rapport and demonstrate empathy Experience in a customer support or contact centre / call centre environment Telecoms experience is essential Experience with technical troubleshooting or an interest in technology GCSEs (or equivalent) in English and Maths Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14865 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Jul 01, 2026
Full time
Customer Support Advisor / Contact Centre Customer Service Agent A great opportunity for a Customer Support Advisor / Contact Centre Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent customer service and troubleshooting support. If you've also worked in the following roles, we'd also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £26,228 per annum + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Core Working Hours: Monday to Friday 8am-8pm, Every Other Weekend Saturday 10am-5pm, Sunday 10am-3pm JOB OVERVIEW We have a fantastic new job opportunity for a Customer Support Advisor / Contact Centre Customer Service Agent, joining a growing team where you will support customers with queries and provide first-class service. As a Customer Support Advisor / Contact Centre Customer Service Agent you will handle technical broadband enquiries, manage onboarding tasks and resolve issues through diagnostics, fault finding and troubleshooting. In your role as a Customer Support Advisor / Contact Centre Customer Service Agent you will contribute to a positive customer experience by managing cases, coordinating equipment requests and ensuring service issues are resolved quickly and efficiently. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Support Advisor / Contact Centre Customer Service Agent include: Responding to Enquiries : handling customer queries via phone, email and ticketing systems Technical Troubleshooting: diagnosing and resolving broadband faults, adopting a first-call resolution approach Managing Billing Queries: processing service credits, adjustments and payable charges Coordinating Equipment: arranging replacement routers or other devices and dispatching orders Case Managing Issues: owning complex cases and keeping customers updated Engineer Liaison: responding to engineer requests, troubleshooting and escalating errors Communications: sending SMS maintenance alerts and service updates CANDIDATE REQUIREMENTS A friendly, articulate communicator able to build rapport and demonstrate empathy Experience in a customer support or contact centre / call centre environment Telecoms experience is essential Experience with technical troubleshooting or an interest in technology GCSEs (or equivalent) in English and Maths Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14865 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £26,228 per annum plus Commission: £5,000 OTE + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14866 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Jul 01, 2026
Full time
Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £26,228 per annum plus Commission: £5,000 OTE + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14866 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Connections The Recruitment Specialists
Manchester, Lancashire
Are you someone who enjoys helping people, building relationships and delivering a great customer experience? We?re recruiting for a Customer Service Advisor to join a growing healthcare organisation in Manchester. This is a people-focused role where you?ll support individuals throughout an important journey, acting as a trusted point of contact and helping ensure every interaction is professional, supportive and seamless. This opportunity would suit someone from customer service, healthcare, clinics, hospitality, optical, retail, administration or relationship-based environments. The role: Supporting customers throughout their journey from initial enquiry onwards Responding to enquiries across phone, email and other communication channels Providing clear information around services, processes and next steps Building trust and delivering an excellent customer experience Coordinating with internal teams to ensure a smooth service Maintaining accurate records and updating internal systems Supporting service improvements and wider business initiatives We?re looking for someone who has: Experience in customer service, customer support or advisory roles Experience working in an empathetic, sensitive or people-focused environment Strong communication and relationship-building skills A calm, professional and supportive approach Good organisation and attention to detail Ability to manage multiple priorities in a busy environment Confident using IT systems and handling data accurately Experience from any of the following would be useful: Healthcare, patient services or medical environments Clinics, hospitals or private healthcare Optical or wider health-related settings Hospitality or high-end customer service roles Customer support in emotionally sensitive environments Administration, coordination or front-line service roles Insurance, claims, complaints or case handling Any KPI or target-led customer service environment What?s on offer: Opportunity to join a supportive and growing team Varied role with strong customer interaction Career development opportunities within healthcare Positive and collaborative working environment Full training and ongoing support
Jun 30, 2026
Full time
Are you someone who enjoys helping people, building relationships and delivering a great customer experience? We?re recruiting for a Customer Service Advisor to join a growing healthcare organisation in Manchester. This is a people-focused role where you?ll support individuals throughout an important journey, acting as a trusted point of contact and helping ensure every interaction is professional, supportive and seamless. This opportunity would suit someone from customer service, healthcare, clinics, hospitality, optical, retail, administration or relationship-based environments. The role: Supporting customers throughout their journey from initial enquiry onwards Responding to enquiries across phone, email and other communication channels Providing clear information around services, processes and next steps Building trust and delivering an excellent customer experience Coordinating with internal teams to ensure a smooth service Maintaining accurate records and updating internal systems Supporting service improvements and wider business initiatives We?re looking for someone who has: Experience in customer service, customer support or advisory roles Experience working in an empathetic, sensitive or people-focused environment Strong communication and relationship-building skills A calm, professional and supportive approach Good organisation and attention to detail Ability to manage multiple priorities in a busy environment Confident using IT systems and handling data accurately Experience from any of the following would be useful: Healthcare, patient services or medical environments Clinics, hospitals or private healthcare Optical or wider health-related settings Hospitality or high-end customer service roles Customer support in emotionally sensitive environments Administration, coordination or front-line service roles Insurance, claims, complaints or case handling Any KPI or target-led customer service environment What?s on offer: Opportunity to join a supportive and growing team Varied role with strong customer interaction Career development opportunities within healthcare Positive and collaborative working environment Full training and ongoing support
About the roleWe are offering an exciting opportunity within our award-winning Research and Insight Team to join us as an Insight Manager on a fixed term basis . The function is dedicated to capturing and acting on feedback from members, customers, non-customers, brokers, SMEs and employees.Following the acquisition of the Co-operative Bank, this role will play a pivotal part in shaping the strategic direction of the Group, by leading on high profile research which will support our transformation.The role holder will take ownership of research projects, whether in-house or with third party agencies. Acting as a trusted advisor on research design and methodology, since most of our research is bespoke. Working independently across multiple projects, overseeing the end-to-end process, design, set-up, execution and delivery.Working closely with the Head of Research, you will support the delivery of the roadmap, ensuring insights are impactful and drive meaningful business decisions for the Group. Why Join Us? Be part of a business where the voice of the customer genuinely shapes decisions Play a key role in a high-profile transformation following the Co-operative Bank acquisition Work with senior stakeholders and influence strategic decisions across the organisation Develop your skills in a role with real impact, ownership and visibility We operate on a team-led hybrid approach with at least 1 day a week in Coventry & / or Manchester office Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here . We reserve the right to close this advert early if we receive a high volume of suitable applications About you For this role you'll need to have: Experience of managing market research projects from end to end. A good working knowledge of various research methodologies, tools, and techniques. Quantitative research experience is key. Strong analytical and communication skills are essential, alongside strong data visualisation and storytelling. Strong relationship building with both internal stakeholders and external partners Excellent project management skills, with the ability to plan, organise and prioritise effectively to deliver high-quality outcomes. Experience in these areas would be helpful: Financial services or banking sector knowledge Experience working in both agency and client-side research Proficiency in qualitative research methodologies Understanding of GDPR and MRS guidelines About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Feedback We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.
Jun 30, 2026
Full time
About the roleWe are offering an exciting opportunity within our award-winning Research and Insight Team to join us as an Insight Manager on a fixed term basis . The function is dedicated to capturing and acting on feedback from members, customers, non-customers, brokers, SMEs and employees.Following the acquisition of the Co-operative Bank, this role will play a pivotal part in shaping the strategic direction of the Group, by leading on high profile research which will support our transformation.The role holder will take ownership of research projects, whether in-house or with third party agencies. Acting as a trusted advisor on research design and methodology, since most of our research is bespoke. Working independently across multiple projects, overseeing the end-to-end process, design, set-up, execution and delivery.Working closely with the Head of Research, you will support the delivery of the roadmap, ensuring insights are impactful and drive meaningful business decisions for the Group. Why Join Us? Be part of a business where the voice of the customer genuinely shapes decisions Play a key role in a high-profile transformation following the Co-operative Bank acquisition Work with senior stakeholders and influence strategic decisions across the organisation Develop your skills in a role with real impact, ownership and visibility We operate on a team-led hybrid approach with at least 1 day a week in Coventry & / or Manchester office Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here . We reserve the right to close this advert early if we receive a high volume of suitable applications About you For this role you'll need to have: Experience of managing market research projects from end to end. A good working knowledge of various research methodologies, tools, and techniques. Quantitative research experience is key. Strong analytical and communication skills are essential, alongside strong data visualisation and storytelling. Strong relationship building with both internal stakeholders and external partners Excellent project management skills, with the ability to plan, organise and prioritise effectively to deliver high-quality outcomes. Experience in these areas would be helpful: Financial services or banking sector knowledge Experience working in both agency and client-side research Proficiency in qualitative research methodologies Understanding of GDPR and MRS guidelines About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Feedback We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.
Solutions Consultant £50,000 - £65,000 + solid benefits Manchester, 3 days a week in the office The opportunity: I'm currently working with a well-established MSP that has built a strong reputation within the education sector. They're looking to add a Solutions Consultant to support a growing pipeline of projects across schools, colleges and multi-academy trusts. You'll work closely with customers to understand their environments, challenges and future plans before designing solutions that are both technically and commercially aligned. This role will see you involved from initial discovery through to solution design, documentation and project handover. If you enjoy speaking with customers, solving problems and designing practical solutions, this is a fantastic opportunity to make a genuine impact. Day to day You'll lead customer discovery sessions, gather technical requirements and design solutions across Microsoft 365, Azure, networking, infrastructure, virtualisation and cyber security technologies. You'll produce proposals, solution documentation, Statements of Work, Bills of Materials and technical designs, whilst working closely with project and delivery teams to ensure successful implementation. You'll act as a trusted technical advisor throughout the presales process, helping customers make informed technology decisions and ensuring solutions are fit for purpose. Who we are looking for We're looking for someone with experience designing and presenting technical solutions within an MSP, professional services or customer-facing consulting environment. You could currently be working as a Solutions Consultant, Presales Consultant, Solutions Architect, Technical Consultant or Infrastructure Consultant. We'd also be interested in speaking with senior MSP engineers who have gained strong exposure to customer-facing solution design and technical presales activities. Experience across Microsoft 365, Azure, networking, virtualisation and security technologies is important, along with experience producing technical documentation such as HLDs, LLDs, SoWs, BoMs and solution diagrams. Previous experience within the education sector would be beneficial but isn't essential. The Next Steps If you're interested in finding out more, apply today or get in touch with Joe White at CRG TEC for a confidential discussion. We're reviewing applications immediately and arranging interviews over the coming weeks.
Jun 30, 2026
Full time
Solutions Consultant £50,000 - £65,000 + solid benefits Manchester, 3 days a week in the office The opportunity: I'm currently working with a well-established MSP that has built a strong reputation within the education sector. They're looking to add a Solutions Consultant to support a growing pipeline of projects across schools, colleges and multi-academy trusts. You'll work closely with customers to understand their environments, challenges and future plans before designing solutions that are both technically and commercially aligned. This role will see you involved from initial discovery through to solution design, documentation and project handover. If you enjoy speaking with customers, solving problems and designing practical solutions, this is a fantastic opportunity to make a genuine impact. Day to day You'll lead customer discovery sessions, gather technical requirements and design solutions across Microsoft 365, Azure, networking, infrastructure, virtualisation and cyber security technologies. You'll produce proposals, solution documentation, Statements of Work, Bills of Materials and technical designs, whilst working closely with project and delivery teams to ensure successful implementation. You'll act as a trusted technical advisor throughout the presales process, helping customers make informed technology decisions and ensuring solutions are fit for purpose. Who we are looking for We're looking for someone with experience designing and presenting technical solutions within an MSP, professional services or customer-facing consulting environment. You could currently be working as a Solutions Consultant, Presales Consultant, Solutions Architect, Technical Consultant or Infrastructure Consultant. We'd also be interested in speaking with senior MSP engineers who have gained strong exposure to customer-facing solution design and technical presales activities. Experience across Microsoft 365, Azure, networking, virtualisation and security technologies is important, along with experience producing technical documentation such as HLDs, LLDs, SoWs, BoMs and solution diagrams. Previous experience within the education sector would be beneficial but isn't essential. The Next Steps If you're interested in finding out more, apply today or get in touch with Joe White at CRG TEC for a confidential discussion. We're reviewing applications immediately and arranging interviews over the coming weeks.
Client Advisor Administrator (IFA/Wealth Management) Stockport, Chesire £30,000 - £40,000 + Training + Bonus + Benefits Are you a Client Advisor/Administrator/IFA Admin or similar, coming from a background within the financial/legal/property services sector, looking to join a well-established, highly-impressive company, recognised as leaders within the wealth management industry for over forty years? click apply for full job details
Jun 30, 2026
Full time
Client Advisor Administrator (IFA/Wealth Management) Stockport, Chesire £30,000 - £40,000 + Training + Bonus + Benefits Are you a Client Advisor/Administrator/IFA Admin or similar, coming from a background within the financial/legal/property services sector, looking to join a well-established, highly-impressive company, recognised as leaders within the wealth management industry for over forty years? click apply for full job details
Client Advisor/IFA Administrator (Wealth Management) Stockport, Chesire £30,000 - £40,000 + Training + Bonus + Benefits Are you a Client Advisor/IFA Administrator or similar, coming from a background within the financial/legal/property services sector, looking to join a well-established, highly-impressive company, recognised as leaders within the wealth management industry for over forty years? Do yo click apply for full job details
Jun 30, 2026
Full time
Client Advisor/IFA Administrator (Wealth Management) Stockport, Chesire £30,000 - £40,000 + Training + Bonus + Benefits Are you a Client Advisor/IFA Administrator or similar, coming from a background within the financial/legal/property services sector, looking to join a well-established, highly-impressive company, recognised as leaders within the wealth management industry for over forty years? Do yo click apply for full job details
Customer Service Advisor - £30k Total Earnings £24,700 basic salary + Monthly bonus - Total package circa £30k Manchester City Centre Monday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and a late start and early finish on a Friday! Excellent benefits package - apply to find out more! We are proud to be working with a class leading business in Manchester that is not only the largest business in industry but also one of the longest standing and most respected too. The success of the business has ultimately been built from their approach to both their customers and their staff. This is a business that will truly support your development, nurture your ability and help you become an expert in your field so that you can deliver class leading Customer Service to their customers. You will be based in the Manchester office and part of a small but highly skilled team of Customer Service Advisors. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do. On a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer. Previous experience in telephone-based Customer Service role is preferred, however, other Customer service and Sales experience will be considered If you have previous customer service or sales experience and live in the Manchester area, apply now!
Jun 30, 2026
Full time
Customer Service Advisor - £30k Total Earnings £24,700 basic salary + Monthly bonus - Total package circa £30k Manchester City Centre Monday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and a late start and early finish on a Friday! Excellent benefits package - apply to find out more! We are proud to be working with a class leading business in Manchester that is not only the largest business in industry but also one of the longest standing and most respected too. The success of the business has ultimately been built from their approach to both their customers and their staff. This is a business that will truly support your development, nurture your ability and help you become an expert in your field so that you can deliver class leading Customer Service to their customers. You will be based in the Manchester office and part of a small but highly skilled team of Customer Service Advisors. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do. On a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer. Previous experience in telephone-based Customer Service role is preferred, however, other Customer service and Sales experience will be considered If you have previous customer service or sales experience and live in the Manchester area, apply now!
Internal Account Manager - IT Managed Services Manchester (Hybrid - 3 days office / 2 days home) 30,000 - 32,000 basic + Uncapped commission Are you an experienced IT sales professional who enjoys the perfect balance of developing existing customers whilst winning new business? We're recruiting for a established technology provider looking to add a commercially driven Internal Account Manager to its Manchester sales team. This is a genuine hybrid sales role, combining account management with proactive business development, giving you the opportunity to grow an existing customer base whilst identifying and winning new opportunities. Working across cyber security, cloud, connectivity and communications, you'll become a trusted advisor to your customers, helping them get the most from their technology whilst uncovering opportunities to expand their services. What you'll be doing Managing and developing a portfolio of mid-market business customers Proactively identifying and winning new business opportunities alongside your existing accounts Building strong relationships with key decision-makers across your customer base Delivering regular account reviews and identifying opportunities for growth Selling solutions across cyber security, cloud, connectivity and communications Generating additional revenue through upselling, cross-selling and new customer acquisition Producing proposals, negotiating contracts and managing opportunities through to close Working closely with technical and delivery teams to provide the right solutions Maintaining accurate CRM records, forecasts and sales activity What we're looking for Experience in Account Management, Business Development or IT sales A background selling IT solutions, ideally across cyber security, cloud, connectivity or communications Proven ability to grow existing accounts whilst generating new business Strong relationship-building, communication and negotiation skills A consultative, customer-first approach to sales Confidence managing multiple opportunities in a fast-paced environment Self-motivated, commercially driven and focused on delivering results A track record of achieving or exceeding sales targets What's on offer? 30,000- 32,000 basic salary Uncapped commission with excellent earning potential Hybrid working (3 days in the Manchester office) A varied role combining account growth and new business development The opportunity to work across a broad portfolio of market-leading technology solutions Ongoing development and genuine opportunities for career progression Interested? If you're looking for a role where you can combine relationship management with proactive business development, we'd love to hear from you. Apply today for more information. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Jun 30, 2026
Full time
Internal Account Manager - IT Managed Services Manchester (Hybrid - 3 days office / 2 days home) 30,000 - 32,000 basic + Uncapped commission Are you an experienced IT sales professional who enjoys the perfect balance of developing existing customers whilst winning new business? We're recruiting for a established technology provider looking to add a commercially driven Internal Account Manager to its Manchester sales team. This is a genuine hybrid sales role, combining account management with proactive business development, giving you the opportunity to grow an existing customer base whilst identifying and winning new opportunities. Working across cyber security, cloud, connectivity and communications, you'll become a trusted advisor to your customers, helping them get the most from their technology whilst uncovering opportunities to expand their services. What you'll be doing Managing and developing a portfolio of mid-market business customers Proactively identifying and winning new business opportunities alongside your existing accounts Building strong relationships with key decision-makers across your customer base Delivering regular account reviews and identifying opportunities for growth Selling solutions across cyber security, cloud, connectivity and communications Generating additional revenue through upselling, cross-selling and new customer acquisition Producing proposals, negotiating contracts and managing opportunities through to close Working closely with technical and delivery teams to provide the right solutions Maintaining accurate CRM records, forecasts and sales activity What we're looking for Experience in Account Management, Business Development or IT sales A background selling IT solutions, ideally across cyber security, cloud, connectivity or communications Proven ability to grow existing accounts whilst generating new business Strong relationship-building, communication and negotiation skills A consultative, customer-first approach to sales Confidence managing multiple opportunities in a fast-paced environment Self-motivated, commercially driven and focused on delivering results A track record of achieving or exceeding sales targets What's on offer? 30,000- 32,000 basic salary Uncapped commission with excellent earning potential Hybrid working (3 days in the Manchester office) A varied role combining account growth and new business development The opportunity to work across a broad portfolio of market-leading technology solutions Ongoing development and genuine opportunities for career progression Interested? If you're looking for a role where you can combine relationship management with proactive business development, we'd love to hear from you. Apply today for more information. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225EML INDBRI The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jun 30, 2026
Full time
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225EML INDBRI The Portfolio Group are acting on behalf of our client in recruiting for this position.
New Homes Sales Advisor An exciting opportunity has arisen for an experienced New homes sales Advisor to join a respected family-run house builder renowned for delivering high-quality homes and exceptional customer service. Working on a busy development, you will be responsible for guiding purchasers through the entire sales journey, from initial enquiry through to reservation and completion. This role would suit a driven sales professional who is passionate about delivering an outstanding customer experience and consistently achieving targets. Key Responsibilities: Managing all customer enquires and appointments Conducting site and show home tours Securing reservations and progressing sales Maintaining accurate records and sales reports Delivering an exceptional customer journey at every stage Working closely with solicitors, mortgage advisors, and the wider business to ensure smooth completions Whats on offer: Competitive basic salary 500 commission per plot sold Summer working hours 10.30am - 5.30pm Winter working hours 10.30am - 4.30pm The opportunity to work for a supportive, family-owned business with an excellent reputation Long-term career development prospects Requirements: Previous experience within face-to-face sales Strong communication and negotiation skills A customer-focused approach Self-motivated with the ability to work independently Proven track record of achieving sales targets If you are looking to join a house builder that values its people and offers excellent earning potential, we'd love to hear from you. If you are interested in this position and would like to apply, please email a copy of your CV to Sean at Fawkes & Reece, using the contact details provided or you can give my mobile a call for further details on (phone number removed)
Jun 30, 2026
Full time
New Homes Sales Advisor An exciting opportunity has arisen for an experienced New homes sales Advisor to join a respected family-run house builder renowned for delivering high-quality homes and exceptional customer service. Working on a busy development, you will be responsible for guiding purchasers through the entire sales journey, from initial enquiry through to reservation and completion. This role would suit a driven sales professional who is passionate about delivering an outstanding customer experience and consistently achieving targets. Key Responsibilities: Managing all customer enquires and appointments Conducting site and show home tours Securing reservations and progressing sales Maintaining accurate records and sales reports Delivering an exceptional customer journey at every stage Working closely with solicitors, mortgage advisors, and the wider business to ensure smooth completions Whats on offer: Competitive basic salary 500 commission per plot sold Summer working hours 10.30am - 5.30pm Winter working hours 10.30am - 4.30pm The opportunity to work for a supportive, family-owned business with an excellent reputation Long-term career development prospects Requirements: Previous experience within face-to-face sales Strong communication and negotiation skills A customer-focused approach Self-motivated with the ability to work independently Proven track record of achieving sales targets If you are looking to join a house builder that values its people and offers excellent earning potential, we'd love to hear from you. If you are interested in this position and would like to apply, please email a copy of your CV to Sean at Fawkes & Reece, using the contact details provided or you can give my mobile a call for further details on (phone number removed)
