Sales and Customer Development Representative

Sales and Customer Development Representative

Department: New Door and Part Sales

Reports To: Sales Director

Overview

As a key member of our internal sales team, the Sales Development Representative will play a central role in supporting our customers and strengthening long-term relationships. This position is ideal for someone who thrives on communication, enjoys problem-solving, and is committed to delivering exceptional service to both new and existing customers. A pro-active approach to generating new business, customer engagement and internal collaboration is essential.

Key Responsibilities:

• Act as a first point of contact for customer enquiries, providing accurate product information and professional guidance.
• Maintain strong, positive relationships with existing customers through proactive communication and outstanding service.
• Process quotations, sales orders, and follow-ups in a timely and efficient manner.
• Actively chase and follow up quotations to customers, ensuring responses are obtained and progressed in a timely and professional manner.
• Pro-actively engage with customers to understand their needs and recommend suitable solutions aligned with our product offering.
• Collaborate with production, operations, and technical teams to ensure smooth order progression and prompt delivery.
• Assist with the development and implementation of social media content and campaigns to support brand visibility and customer engagement.
• Support the Sales Director with updates, customer feedback, and administrative tasks.
• Maintain up-to-date knowledge of our industrial door and shutter product range.
• Contribute to continuous improvement initiatives within the sales department.

Skills and Attributes:

• Exceptional communication skills, both verbal and written, with the ability to engage confidently with customers.
• Strong customer-focused mindset and a genuine commitment to delivering a high-quality service experience.
• Highly pro-active with the ability to anticipate customer needs and act on opportunities without prompting.
• Ability to build and maintain long-term customer relationships.
• Excellent organisational skills and attention to detail.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Problem-solving mindset with the ability to stay calm under pressure.
• Proficient in CRM systems and general IT software.

Experience and Qualifications:

• Previous experience in internal sales, customer service, or a similar role (ideally within manufacturing or construction industries).
• Knowledge of industrial doors, shutters, or related products is an advantage, but training will be provided.

What We Offer:

• Competitive salary and performance-related incentives.
• A supportive, collaborative working environment.
• Opportunities for professional development and industry-specific training.
• The chance to be part of an established, growing manufacturer with a strong reputation in the industry.